Reducing Carbon Emissions in the Cloud

Total Page:16

File Type:pdf, Size:1020Kb

Reducing Carbon Emissions in the Cloud SALESFORCE.COM AND THE ENVIRONMENT: Reducing Carbon Emissions in the Cloud This report was commissioned by salesforce.com 03 Executive Summary 04 Introduction 05 Approach & Methodology 06 Summary of Findings 08 How does salesforce.com’s cloud platform deliver exceptional energy and carbon efficiency? 12 Conclusion 14 Footnotes 15 Appendix Executive Summary Despite their similar labels, To more rigorously assess the server capacity to demand; and applies environmental impact of cloud multitenancy to serve thousands of various “cloud computing” computing, salesforce.com engaged organizations with one set of shared offerings differ greatly WSP Environment & Energy to compare infrastructure. Further, salesforce.com the energy use and carbon footprint of appears to be leading the way in in their environmental its cloud platform and services against designing, building and operating cloud impact and their potential equivalent on-premises and virtualized service hubs that minimize energy data center deployments. use for a given amount of computing to improve on the power (not only at an operational level). environmental footprint Our analysis shows that salesforce.com’s Further, they can employ energy-saving massively scalable, multitenant cloud innovations at a scale that only the of legacy IT models. computing platform is substantially largest on premises or virtualized data more carbon efficient that on-premises center owner / operators could feasibly systems or even virtualized data center manage. For those few companies deployments (also known as “private that do have a scale of operations cloud” deployments). Specifically, the appropriate to a large-scale task-specific study found that: infrastructure, this study identifies the key drivers that will let them optimize n A salesforce.com transaction is on for the greatest efficiency as well. average 95% more carbon efficient than when processed in an equivalent This study shows that there are clear on-premises deployment; and significant energy and carbon emission reduction benefits associated n A salesforce.com transaction is on with the migration of services and average 64% more carbon efficient applications to a cloud environment, and than when processed in an equivalent also details how salesforce.com’s cloud private cloud deployment; and platform enables further efficiencies over a private cloud / virtualized data center n Salesforce.com’s estimated total deployment. While individual companies customer carbon emissions footprint may begin to realize lowered emissions for 2010 is at least 19 times at the local scale by decommissioning smaller than an equivalent on- their equipment and using cloud services premises deployment, and is 3 times to more efficiently run their businesses, smaller than an equivalent private cumulative reductions in carbon cloud deployment. emissions at the platform level signal an untapped potential to significantly reduce Salesforce.com’s cloud platform enables global carbon emissions (expressed much higher utilization of servers; uses across salesforce.com’s existing and elastic provisioning to better match growing customer base). This report was commissioned by salesforce.com P.03 Introduction The use of IT is increasingly being not all cloud models are the same positioned as a tool to realize and there are varying degrees of environmental sustainability goals, efficiency within various types of allowing companies to measure, analyze, clouds. As businesses continue to manage and report on environmental evaluate a move to the cloud, a data to mitigate risk and reduce their greater understanding of specific cloud overall impact1. At the same time, the computing providers’ environmental choice of IT infrastructure and services performance may be another factor to is increasingly being seen as a consider. The degree to which businesses component of a company’s carbon and, more broadly, the environment may footprint that can enable control of their stand to gain when choosing between scale and growth over time. Specifically, on premises computing, a private cloud cloud computing has emerged as and a multitenant public cloud is less a solution that reduces hardware well known. requirements, provides scalability and offers direct energy and carbon Commissioned by salesforce.com, emissions reductions; as well as enabling WSP Environment & Energy (WSP) more efficient business processes, performed a quantitative analysis scalability and improved communication of salesforce.com’s cloud platform and collaboration. to compare the energy and carbon efficiency of its service offering – within While a previous report2 captured the context of equivalent on-premises how cloud computing broadly offers and private cloud deployments – to the potential to greatly reduce the better quantify the potential impact environmental impact of IT (mostly of cloud computing. due to its flexible, scalable model), This report was commissioned by salesforce.com P.04 Approach & Methodology WSP developed a Within each of the three deployment The critical inputs for this analysis include: scenarios, three organizational sizes are quantitative model that considered: small (under 100 users), n Users: Number of users required calculates the life cycle medium (under 500 users), and large by the system at any given period (over 500 users, up to 10,000) to of time. carbon emissions of account for non-linear server scaling salesforce.com’s cloud requirements. Results are expressed in n Transactions: Measured API and Web terms of percentage savings in estimated requests processed by the platform, platform (called Force.com), carbon emissions. per day over a one year period7. and compared the results The footprint of salesforce.com’s n Server Count: Number of servers to the equivalent services multitenant cloud platform4 was required to support the platform provided within an assessed by collecting energy and business applications. This is consumption data, architecture inclusive of business continuity and on-premises and private configuration and annual transaction disaster recovery. cloud deployment. information from the company’s data center operations as of December 31, n Device Utilization: Computational The methodology used to develop this 2010 for the preceding one year period. load that a device (server, network, independent model is in line with the The on-premises5 and private cloud6 or storage array) is handling relative assessment methodology developed deployments were modeled based to the specified peak load. by the Global e-Sustainability Initiative on prior research completed by WSP, (GeSI)3 and other best practice with additional input and modeling n Internet Transmission: Energy standards. This model quantifies energy recommendations from subject matter required for data transfer through use and carbon emissions on a experts including Accenture and access technologies and the internet per-transaction and per-user basis and Jonathan G. Koomey, PhD., Consulting backbone for salesforce.com’s cloud considers three deployment scenarios: Professor at Stanford University. platform and private cloud on premises, private cloud environments. and salesforce.com’s cloud platform. n Power Consumption per type of IT hardware: Calculated energy consumed by a server at a given rate of device utilization and On Premises: estimated power for networking Software is purchased and provisioned on dedicated hardware by a single and storage equipment. company. The equipment and facility is owned and operated on-site by the individual company. n Embedded Energy for IT hardware: LCA estimates of embedded energy Private Cloud (i.e. Virtualized Data Center): on a per-server basis. Software is licensed and provisioned on a virtualized and dedicated capacity based system to a single company by an outsourced data center service provider. n Data Center Power Usage The equipment and facility is owned and operated off-site by a data center Effectiveness (PUE): Defined as service provider. the ratio of overall power drawn by the data center facility to the Salesforce.com’s Cloud: power delivered to the IT hardware. Software is licensed and provisioned on a shared multitenant architecture to many This is a location specific data center companies as an internet-based software-as-a-service provider. The equipment is efficiency metric that accounts owned and operated by the service provider the equipment is located in private for energy consumption of suites at a data center service provider. active cooling, power conditioning, lighting, and other critical data 8 center infrastructure . This report was commissioned by salesforce.com P.05 Summary 95% average estimated decrease in of Findings carbon emissions per-transaction The results of the analysis show that salesforce.com’s cloud platform delivers 64% average estimated decrease in significantly lower carbon carbon emissions per-transaction emissions on a per- transaction and per-user On-Premise basis when compared to Private Cloud Salesforce.com’s both on-premises and Figure 1: Comparison of estimated carbon Cloud Platform emissions of on premise, private cloud and private cloud deployments. salesforce.com’s cloud platform on a per-transaction processed basis. Estimated avoided carbon emissions solution which is typically sized based infrastructure based upon number of from using salesforce.com’s cloud upon both transactions required and the users. When compared at this level, platform are: number of users. the analysis found that estimated carbon emission
Recommended publications
  • Google Is a Strong Performer in Enterprise Public Cloud Platforms Excerpted from the Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014 by John R
    FOR CIOS DECEMBER 29, 2014 Google Is A Strong Performer In Enterprise Public Cloud Platforms Excerpted From The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014 by John R. Rymer and James Staten with Peter Burris, Christopher Mines, and Dominique Whittaker GOOGLE, NOW A FULL-SERVICE PLATFORM, IS RUNNING TO CATCH THE LEADERS Since our last analysis, Google has made significant improvements to its cloud platform — adding an IaaS service, innovated with new big data solutions (based on its homegrown dremel architecture), and added partners. Google is popular among web developers — we estimate that it has between 10,000 and 99,000 customers. But Google Cloud Platform lacks several key certifications, monitoring and security controls, and application services important to CIOs and provided by AWS and Microsoft.1 Google has also been slow to position its cloud platform as the home for applications that want to leverage the broad set of Google services such as Android, AdSense, Search, Maps, and so many other technologies. Look for that to be a key focus in 2015, and for a faster cadence of new features. Forrester Wave™: Enterprise Public Cloud Forrester Wave™: Enterprise Public Cloud Platforms For CIOs, Q4 ‘14 Platforms For Rapid Developers, Q4 ‘14 Risky Strong Risky Strong Bets Contenders Performers Leaders Bets Contenders Performers Leaders Strong Strong Amazon Web Services MIOsoft Microsoft Salesforce Cordys* Mendix MIOsoft Salesforce (Q2 2013) OutSystems OutSystems Google Mendix Acquia Current Rackspace* IBM Current offering (Q2 2013) offering Cordys* (Q2 2013) Engine Yard Acquia CenturyLink Google, with a Forrester score of 2.35, is a Strong Performer in this Dimension Data GoGrid Forrester Wave.
    [Show full text]
  • Launch Innovative Products Faster with Red Hat and Alibaba Cloud
    LAUNCH INNOVATIVE PRODUCTS FASTER WITH RED HAT AND ALIBABA CLOUD PARTNER BRIEF FAST INNOVATION AND AGILE DEPLOYMENT ARE CRITICAL FOR SUCCESS Worldwide, organizations face increasing competition as digital technologies continue to disrupt industries. To remain successful, they must differentiate themselves with compelling products while also controlling costs. However, if it takes too long to develop and launch new products, the business is likely to miss market opportunities and become less competitive. By 2020, In addition, many companies are adopting multicloud strategies to reduce risk. Yet choosing the 83% right set of cloud providers and services from the large number available — and then connecting of enterprise workloads will them into existing on-premise and cloud-based infrastructure — can be overwhelming. run on cloud infrastructure, Red Hat and Alibaba Cloud deliver the modern cloud foundation and innovative application develop- with 41% running on public ment technologies you need to quickly create high-value products, monitor and manage expenses, 1 cloud infrastructure. and mitigate technological risk. Red Hat and Alibaba Cloud BUILD A FLEXIBLE APPLICATION ENVIRONMENT provide a modern cloud foun- Red Hat and Alibaba Cloud combine production-grade open source software, global cloud infra- dation and innovative applica- structure, and advanced machine learning and big data capabilities into a high-performance, adapt- tion development technologies able platform for application development and deployment. A leading public cloud service provider, to help you build and launch Alibaba Cloud operates 18 datacenters globally. These datacenters are connected by fast networks compelling products quickly to provide a unified experience — no matter where you are or which datacenter you connect to.
    [Show full text]
  • Opentext Extended ECM for Salesforce Solution Overview
    Solution overview OpenText Extended ECM for Salesforce brings content management to your CRM processes Improve customer insight and streamline sales Simplify the Every organization seeks to increase agility and productivity by information extracting the maximum value from its processes and content. management landscape by However, knowledge workers in marketing, sales and services unifying CRM are only as good as the information they can efficiently access. ™ ® and ERP with ECM OpenText Extended ECM for Salesforce bridges the silos created Avoid by disparate applications in marketing, sales and services to pull miscommunication structured and unstructured information together seamlessly and and improve customer present the complete picture to users who need it. experience Bringing CRM and ECM together rapidly and seamlessly Accelerate sales One of the most pressing challenges of Salesforce customers is to connect their CRM cycles by sharing and application to other systems and improve adoption. Integrating content management and reusing best practice adding value to CRM applications is a top priority for many Salesforce users. materials With Extended ECM for Salesforce, OpenText is delivering on this demand. Extended ECM for Salesforce connects Salesforce cloud services to the Extended ECM Platform and surfaces Reduce risk and enterprise content management capabilities and content inside the Salesforce user interface. deploy flexibly The solution builds upon the OpenText Extended ECM 20.2 platform, developed in a cloud-native architecture that allows cusomers the choice of where to deploy from on- premises to hyperscaler platforms. The new architecture allows customers to deploy and upgrade faster, allowing end users faster access to new features. The core capabilites of the Extended ECM platform include document management, records management, 1/3 capturing, archiving and workflow and collaboration, making them available to Salesforce users.
    [Show full text]
  • The Best Online Communities
    THE Welcome to our annual list of top brand communities. THE BEST COMMUNITIES From July 2020 to Sept 2020, FeverBee analysed hundreds BY PLATFORM BEST ONLINE of communities in a variety of sectors to put together our list of top communities. KHOROS SALESFORCE VERINT COMMUNITIES 1 Atlassian Salesforce: Trailblazers Sophos The criteria to compile these rankings is subjective, but based 2 Sephora Kronos Sage City upon several factors. These include quantity of activity, quality 3 Fitbit Big Commerce Dynamics of activity and management, value to members, value to 4 Digital Ocean Activision Macmillan the organisation, design, superuser programs, and more. 5 Spotify MuleSoft Nordic Semiconductor 2020 6 SAS Hive Titleist While this list focuses on traditional, hosted, brand 7 Alteryx Workfront Appian 8 BT Tableau Texas Instruments By Richard Millington, FeverBee communities, we’ve also included cult brands and 9 Google Local Guides Akamai ARM ‘community-only’ brands which primarily exist only 10 eBay Boomi Technologies (Dell) England Supporters as a community. NOTE: INSIDED VANILLA DISCOURSE We recognise this is not a fully representative list. Non-English speaking communities, private communities, and those on platforms which are less common in the Western 1 Sonos Money Saving Expert Glamour.de world are not represented. 2 hLife Acer Nvidia 3 02.de Gardners World Babypips 4 Ziggo Qualtrics Asana 5 T-Mobile Digital Spy GitHub THE BEST COMMUNITIES 6 KPN Tuenti Schizophrenia BY CATEGORY 7 Tele2 King Plex 8 A1Community Startup Nation Zoom 9 Deezer Vertica Swapd OVERALL B2B B2C NON-PROFIT 10 Zapier Big Green Egg Nature Photographers 1 Atlassian Atlassian Sephora Mayo Clinic 2 Salesforce: Trailblazers Salesforce: Trailblazers Fitbit Inspire 3 Sephora Tableau Apple Breast Cancer 4 Fitbit SAP BT TuDiabetes 5 SAP Kronos Spotify Reachout 6 Kronos Digital Ocean Acer Macmillian 7 Digital Ocean Project Management Institute Etsy Schizophrenia.com THE BEST 8 Apple SAS Blizzard Scope.uk 9 Project Management Institute Service Now Steam Sane Australia MISC.
    [Show full text]
  • Workday Integration Cloud Connect
    Workday Integration Cloud Connect With Workday as the core system-of-record, companies are faced with Key Benefits the need to connect to multiple third-party systems and applications to Workday Integration Cloud satisfy key business functions and processes. Workday provides a variety Connect comprises a growing number of prebuilt connectors to of infrastructure and tools designed to address these integration challenges, complementary applications that including a robust Web-services–based API and the Workday Integration are 100 percent built, maintained, Cloud technology platform. Workday Integration Cloud Connect rounds out and supported by Workday: Workday’s integration solutions. • Select from a growing ecosystem of connectors. The Workday Integration Cloud Connect portfolio of integration connectors • Rely on Workday to support, and Workday Cloud Connect packages helps extend Workday core business maintain, and evolve these applications through prebuilt connections to third-party solutions and services. integrations over time. Each integration is deployed in the Workday cloud, giving you all the benefits • Monitor and manage these of a fully hosted and managed application. Customers can enjoy versioned and integrations in the Workday UI. stable integration applications and stay up-to-date with the latest infrastructure, • Eliminate the need to own or manage any on-premise integration tooling, application changes, and vendor changes (where applicable). middleware or servers. With Workday Integration Cloud Connect, you benefit from a simplified and • Redeploy IT to focus on more-strategic activities. accelerated integration process as well as market best practices and years of Workday experience. All provided content is managed, maintained, and supported by Workday—or a partner when the connector is provided by them.
    [Show full text]
  • Getting Microsoft® Outlook® and Salesforce in Sync
    Getting Microsoft® Outlook® and Salesforce in Sync Salesforce, Winter ’22 @salesforcedocs Last updated: July 21, 2021 © Copyright 2000–2021 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com, inc., as are other names and marks. Other marks appearing herein may be trademarks of their respective owners. CONTENTS Syncing Microsoft® Outlook® and Salesforce Basics . 1 Getting a High-Level View of Your Integration Work . 2 Salesforce for Outlook System Requirements . 5 The Big Picture for Setting Up Salesforce for Outlook . 7 Download the Salesforce for Outlook Installer . 8 Install and Set Up Salesforce for Outlook . 9 Customizing Salesforce for Outlook . 11 Syncing Between Outlook and Salesforce . 12 Adding Emails, Events, and Tasks to Salesforce Records . 13 SYNCING MICROSOFT® OUTLOOK® AND SALESFORCE BASICS If both Outlook and Salesforce are essential to your daily work routine, you can boost your productivity by automatically syncing between the two systems. Salesforce for Outlook, a Microsoft® Outlook® integration application that you install, syncs contacts, events, and tasks between Outlook and Salesforce. In addition to syncing these items, you can add Outlook emails, attachments, events, and tasks to multiple Salesforce contacts, and view Salesforce records related to the contacts and leads in your emails and events—all directly in Outlook. You may be able to customize what you sync and the sync directions between Outlook and Salesforce. Your administrator determines the level at which you can customize these settings in Salesforce. In this guide, you’ll learn about the most essential details to get up and running with Salesforce for Outlook. What Goes Where? In most cases, organizations set up Salesforce for Outlook to sync contacts, events, and tasks both ways between Outlook and Salesforce.
    [Show full text]
  • Digitalocean-Currents-Remote Work Edition
    CURRENTS Remote work edition Key findings: Introduction Remote work is the new normal for developers. It's not only something they prefer, but something they increasingly demand from employers. Trends in the developer community move quickly. As a developer-focused Eighty-six percent of respondents currently work remotely in some capacity, company, it's vital to keep up with the technologies and tools developers with nearly 1/3 working from home full time. Forty-three percent say the are interested in so we can help them achieve their goals. ability to work remotely is a must-have when considering an offer with a company. Currents is DigitalOcean’s seasonal report on developer trends that we created to share knowledge with the community. For the sixth edition, we Remote workers are connected. The traditional narrative of remote workers surveyed more than 4,500 developers around the world about remote work as isolated and disengaged from their companies is proving false for many. — including how they work, their experiences working remotely, how they Seventy-one percent of developers who work remotely said they feel connect with the larger community, and how they maintain work-life connected to their company’s community. balance. But the issue hasn’t disappeared entirely. The twenty-nine percent who don’t feel connected say they feel excluded from offline team conversations or don’t feel integrated into their company’s culture when working remotely. The burnout problem is real. Two-thirds of all respondents said their stress levels have caused them to feel burnt out or work fatigued, regardless of whether or not they work remotely.
    [Show full text]
  • White Paper 01
    WHITE PAPER SmartCloud Connect Architecture and Functionality Overview SmartCloud Connect Architecture and Functionality Overview Please contact Invisible Solutions technical support if you believe any of the information shown here is incorrect. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Invisible Solutions. Copyright © 2005-2018 Invisible Solutions. All Rights Reserved Worldwide. Confidential and Proprietary Information of Invisible Solutions. All other company and product names are trademarks or registered trademarks of their respective holders. www. invisible.io 2005-2018 © by Invisible.io ∙ All rights Reserved 2 CONTENTS 4 Introduction 5 Product Description 14 Technical Background 19 Data Flow 21 Primary Use Cases 23 Access Level Description 24 Used Technologies 25 Conclusion 26 About Us 27 Appendix A: Links www. invisible.io 2005-2018 © by Invisible.io ∙ All rights Reserved 3 SmartCloud Connect Architecture and Functionality Overview INTRODUCTION Overview of SmartCloud Connect SmartCloud Connect seamlessly brings Salesforce into your inbox, making it easy for you to share data between both systems without having to switch back and forth. Here are the key features that SmartCloud Connect provides: Get Contextual Salesforce Data. SmartCloud Connect instantly brings relevant and up-to-date Salesforce data for any email or activity. This data is displayed inline next to your email message or activity and includes contacts, associated accounts, opportunities, related events, and much more. Synchronize Contacts, Events, and Tasks. Automatically synchronize your contacts, events, and tasks between Salesforce and your email client. Synchronization requires no Add-In/Extension installation and works on any platform and for any email client that supports Microsoft Exchange Server.
    [Show full text]
  • Cloudshare Gains Cloud Insight with Splunk App for Vmware
    CASE STUDY CloudShare Gains Cloud Insight With Splunk App for VMware Industry • Technology • Online services Splunk Use Cases Executive summary • Application delivery • Business analytics CloudShare provides cloud-based solutions that make it easy for • IT operations application professionals to work in the cloud. Users can efficiently • Security create virtual machine environments, collaborate with others and deploy projects into production, with no background in IT required. The Challenges firm needed a way to collect and correlate critical performance and • Collect and correlate critical performance business metrics from thousands of virtual servers. Since deploying and business metrics Splunk Enterprise and the Splunk App for VMware, CloudShare has seen • Manage large VMware environments benefits including: • Understand usage behavior and user preferences • Increased customer conversion and retention rates Business Impact • Improved capacity planning based on a better understanding of • Increases customer conversion and retention usage patterns rates • End-to-end visibility and correlation of business and operational data • Saves weeks in development time to create custom performance metrics Why Splunk • Optimizes infrastructure resources using CloudShare focuses on what it calls the pre-production market, performance and usage metrics enabling its customers to use high-performance virtualized computing • Reduces troubleshooting and support resolution times platforms to carry out a variety of applications, including development • Enables forensic analysis of performance and testing, pre-sales demos, POCs, evaluations, technical training, anomalies hardware and software certification and channel enablement. • Delivers end-to-end visibility across the infrastructure The company provides a variety of paid service options for more than 175,000 users worldwide, as well as hundreds of free trials daily.
    [Show full text]
  • 3 Ways to Play Cloud Computing Theme
    3 WAYS TO PLAY CLOUD COMPUTING THEME OCTOBER 2017 Joshua Spencer Portfolio Manager, Global Technology Equity Strategy The days when companies were forced to install servers and software on site to meet their various computing needs are quickly coming to an end. The earlier technology, requiring expensive maintenance and routine upgrades has given way to cloud computing, which offers a more customer-friendly solution—one that is disrupting the technology landscape. Cloud computing represents a significant investment theme for the T. Rowe Price Global Technology Equity Fund1, and companies like Amazon.com, salesforce.com, and Alibaba Group Holding represent a few of the innovative companies in this space. AMAZON WEB SERVICES (AWS) Amazon.com’s Amazon Web Services (AWS) is one of the biggest players in on-demand computing power. The company has upended the dynamics of storage through AWS, whose scalability has allowed companies to adjust to meet the amount of server capacity they require, effectively ending the days of idle capacity. AWS and similar cloud-based infrastructures and platforms help facilitate e-business, big data analytics, enterprise applications, and many other functions. The shift to on-demand computing power is unmistakable, as it results in a significant reduction in a company’s investment in hardware and software, as well as subsequent cost savings on information technology (IT) staff. Indeed, a recent survey released in February 2017 of more than 2,000 IT professionals conducted by antivirus software company McAfee found that over 80% of businesses are now adhering to a “cloud first” strategy. On-demand computing power allows firms to focus on their core competencies rather than diverting resources to maintain in-house technology.
    [Show full text]
  • Get the Sales Cloud Edition Comparison Chart
    How to select the right Salesforce edition ith Sales Cloud, reps get one central place to manage all sales-related activities. That means they’ll spend less time on administration and more time closing deals. For sales managers, Sales Cloud gives real-time visibility into their W teams’ activities, so forecasting sales with confidence is easy. Best of all, Sales Cloud is easy to use and customizable to the way you work. And “Salesforce allowed because it’s all in the cloud, everyone can access Sales Cloud with just an internet Bright Horizon to see 5x connection — there is no need for expensive hardware or software. With Sales Cloud, you can simply add more seats or upgrade to another edition that has more features increase in productivity.” when your business grows. There’s no disruption to your business, because we take — SHUANG STOPPE, care of everything behind the scenes. VP GROWTH OPERATIONS Choose the Sales Cloud edition that’s right for your business: MOST POPULAR Essentials Professional Enterprise Unlimited Small business CRM for up to Complete CRM for any Deeply customizable sales Unlimited CRM power 10 users size team CRM for your business and support $25 $75 $150 $300 USD USD USD USD PER USER PER USER PER USER PER USER PER MONTH* PER MONTH* PER MONTH* PER MONTH* Unlimited edition gives you Start fast and grow even faster Manage your entire sales Do more with Enterprise edition. access to unlimited online with Essentials edition. Get cycle with Professional Automate business processes training, over 100 admin going instantly with guided edition.
    [Show full text]
  • Accelerate Digital Transformation with Amazon Web Services and Salesforce®
    AWS and Salesforce Accelerate Digital Transformation with Amazon Web Services and Salesforce® AWS and Salesforce Together Amazon Web Services (AWS) and Salesforce have collaborated to help you continually transform your business and the experience you provide to customers. The shared culture of innovation between these industry leaders gives you turnkey, high-performance solutions to drive your digital transformation now, and perpetually updated cutting-edge features for the future. With the collaboration of AWS and Salesforce, you gain the flexibility to experiment and the freedom to innovate faster across customer service, data integration solutions, the voice enabled workplace, and more. Innovative Customer Service with Amazon Connect on Salesforce Service Cloud Rapidly set up and manage a comprehensive contact center that is fully linked to CRM data across sales, commerce, marketing, and more. Data Integration Solutions using AWS Data Services for Salesforce Applications Do more with your Salesforce data by easily and securely integrating it with AWS services for analytics, data lakes, machine learning, and more. Voice Enabled Workplace and Access to Salesforce Data with Alexa for Business Bring the power of Alexa to your workplace to naturally access critical customer data, Einstein Analytics, Insights, and other Salesforce capabilities using just your voice. Start Building with AWS and Salesforce AWS and Salesforce give you new and secure ways to engage with your customers. To learn more, visit aws.amazon.com/featured-partners/Salesforce © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved..
    [Show full text]