18. Skill Development and Hospitality Training at Siddhpur.Pptx
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Setting up a Skill development and Hospitality training centre at Siddhpur Tourism Government of Gujarat Contents Project Concept 3 Market Potential 4 Growth Drivers 6 Gujarat – Competitive Advantage 7 Project Information 9 - Location/ Size - Infrastructure Availability/ Connectivity - Raw Material/ Manpower - Key Players/ Machinery Suppliers - Key Considerations -Potential Collaboration Opportunities Project Financials 13 Approvals & Incentives 15 Key Department Contacts 17 Page 2 Project Concept Hospitality Industry M The Hospitality industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. Hotel Management M Hotel management refers to managing the operations of a hotel, motel, resort, or other lodging- related establishment. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. Similar projects in India M State Institute of Hotel Management and Catering Technology, Thuvakudi, Tamil Nadu M State Institute of Hotel Management, Indore, Madhya Pradesh M State Institute of Hospitality Management, Kozhikode, Kerala M State Institute of Hotel Management & Catering Technology, Pune, Maharashtra Source https://en.wikipedia.org/wiki/Hotel_manager https://en.wikipedia.org/wiki/Hospitality_management_studies https://en.wikipedia.org/wiki/Hospitality_industry Page 3 Market Potential Tourism is not only a growth engine but also generates employment for diverse sections in the society World - Total contribution of Travel & Tourism to GDP World - Total Domestic Expenditure (USD billion) (USD billion) CAGR: CAGR: 3.0% 3.0% 4,792 10,254 4,269 9,035 3,746 7,816 3,342 6,846 2011 2015 E 2020E 2025E 2011 2015 E 2020E 2025E M The total contribution of Travel & Tourism to GDP is forecasted to reach USD10,254 billion in 2025 and the domestic expenditure is expected to reach USD4,792 billion in 2025 India - Domestic Tourists (in million) India - International Tourists (in million) CAGR: 2,775 CAGR: 13 8.0% 2,099 5.0% 10 1,422 8 6 865 2011 2015 2020E 2025E 2011 2015 2020E 2025E M The number of domestic and international tourists is going to increase in the coming years and reach up till 2,775 million and 13 million in 2025. Foreign Exchange Earnings from Tourism in India M The Foreign Exchange Earnings (FEEs) (in million) from tourism in the country is expected to CAGR: grow and reach a CAGR of 5%. 5.0% 32,901 27,039 M Government's e-visa facility, has led to a 21,177 16,564 huge growth in tourist arrivals to the country. The 'e-Tourist Visa' (eTV) scheme was launched for nationals of 43 countries. The government extended the 2011 2015 2020E 2025E scheme to 31 more countries. Source http://incredibleindia.org/index.php/trade-nav/latest-news/1534-tourism-an-export-growth-engine-and-employment-generator-says- economic-survey-2011-12-15-march-2012 Page 4 Market Potential Hospitality Management: Skill and Supply Gap Scenario (Gujarat) Major Additional manpower Segments Skill Gaps Functions required In 2022-23 Adequate communication skills House Understanding guest's needs and Requirements and 7,888 Keeping servicing accordingly at Housekeeping Behavioural Skills including proper Guest Handling Adequate communication skills F&B Ability to manage customer complaints 4,057 Service Ability to interact with guests Star Ability to manage F&B Inventory Category F&B Knowledge on food costing Hotels 6,311 Kitchen Awareness on food calorific and nutritional values. Awareness about the local areas/site seeing/shopping areas and suggesting the same to guest based on their interest at Travel Desk Front Desk 1,803 Knowledge on various hotel offerings, procedures, etc. Proactively review occupancy and promote sales. Other 2,479 Cleanliness at Hotel premises and room House Daily Room Cleaning 33,807 Keeping Proper Personal Hygiene of Housekeeping Staff and waiters Ability to maintain a polite and cheerful appearance Ability to manage customer complaints F&B Ability to interact with guests 11,494 Service Ability to manage F&B Inventory Knowledge of all Cuisines Un- Ability to manage team of stewards / waiters classified Innovation in food Hotels F&B Ability to prepare different kinds of cuisine 5,409 Kitchen Maintain a clean kitchen environment Cleaning and handling vessels Ability to market the rooms/restaurant / Banquet / Conference rooms, including with institutions / Front Desk corporate etc. 11,494 Familiarity with the local region to guide guests/tourists Other 5409 Source GITCO Analysis Page 5 Market Potential Hospitality Management: Skill and Supply Gap Scenario (Gujarat) Maintain a clean kitchen environment etc. F&B Interacting with the guest and explaining the 1,25,164 Service speciality of cuisines Knowledge of nutritional value and cost specific details Eating of food prepared by Chefs F&B Outlets Discipline at Work Place 88,078 Kitchen Ability to plan menu Ability to prepare different kinds of cuisine Front Ability to market the restaurant / Banquet / Conference 18,543 Desk rooms, including with institutions / corporate Total: 321,937 Source GITCO Analysis Page 6 Growth Drivers Rising affordability and increased affinity for leisure travel are driving 1 Rise in Income domestic tourism in India. Domestic expenditure on tourism is and Changing expected to rise due to the growing income of households. A number Demographics of niche offerings such as medical tourism and eco tourism are expected to create more demand. 2 Increasing Domestic expenditure on tourism has grown significantly; the market Spending on has reached USD96.7 billion in 2015 and shall be USD 332.4 billion Tourism in 2025, representing a CAGR of 6.3 per cent during 2008–15. Campaigns such as Khushboo Gujarat Ki, Incredible India, Athithi 3 Devo Bhava were launched to harness the tourism industry’s potential. 100% FDI is allowed under the automatic route in tourism Policy Support and hospitality, subject to applicable regulations and laws. Tourism and hospitality had a cumulative FDI inflows of USD8.45 billion in FY15 The GoI has made concerted efforts to improve and upgrade 4 infrastructure facilities at important tourist destinations, thereby, Focus on improving accessibility to these hubs. The FY16 Union Budget improved allocated INR14.8 billion toward infrastructure development for infrastructure destination and circuits, domestic promotion and publicity including hospitality, overseas promotion and publicity including market development assistance, computerization and information technology and creation of land bank for hotels, etc. Emerging Tourism and Hospitality Trends The below trends will require personnel trained in a multi-faceted approach, in order to cater to tourists of all kinds. The SIHM at Siddhpur intends to prepare the local manpower for these emerging trends: • Camping Sites: Camping is a major source for both additional economic opportunities in remote areas as well as an instrument of conservation • Eco Tourism: Vast variety of flora and fauna in various states is a major factor behind their growing popularity as tourist destinations. • Luxury Tourism: The luxury travel market is projected to reach USD14.7 billion in 2015 and it was pegged to grow at 25 per cent on a year – on – year basis between 2013 and 2015 • Rural tourism: The aim is to develop interest in heritage and culture; and promote visits to village settings to experience and live a relaxed and healthy lifestyle. Source https://www.tourmyindia.com/blog/tourism-holds-special-place-make-india-campaign http://www.makeinindia.com/sector/tourism-and-hospitality Page 7 Gujarat - Competitive Advantage The Gross Tourist Flow has been increasing for Gujarat Gujarat Gross Tourist Flow (Number in millions) 38.3 CAGR: 32.7 28.8 13.6% 25.4 22.4 19.8 17 14.1 15.8 10.7 12.3 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 Source: Tourist Flow Information System- Annual Report 2015-16 M Gujarat has many tourist destinations and sacred Gujarat Gross Foreign Tourist Flow pilgrimages, which attracts both Indian and Foreign (Number in thousands) travelers. CAGR: 16.2% 309 M The total flow of tourist is expected to record an increase over the years. This is attributed to the growing 228 245 prominence of the state as a major business hub. Vibrant Gujarat is a biennial investors' summit held by the government of Gujarat in Gandhinagar, Gujarat, India. in The event is aimed at bringing together business leaders, investors, corporations, thought leaders, policy and opinion makers. The Gujarat Vibrant Summit 2015 attracted 25,000 delegates from 110 countries. 2013-14 2014-15 2015-16 Total contribution to GDP Total Investment (USD Billion) Employment (in million) CAGR: 5.0% CAGR: 5.76% 4.00 CAGR: 11.0% 3.00 2.7% 15.63% 0.81 0.95 2014 2025P 2014 2025P 2014 2025P Source: Tourism Policy for state of Gujarat (2015-20) M Tourism in India accounts for 7.5 per cent of the GDP and is the third largest foreign exchange earner for the country. Gujarat is expected to contribute 5% to the total GDP by 2025. The business is expanding both in terms of turnover and boundaries