Bank journal CeBIT 2009 special edition KEBA – the perfect partner for self-service cash recycling ImTrend_Contents Editorial Contents Dear Reader, What awaits you on the KEBA stand at the CeBIT Page 3 KEBA – the perfect partner for self-service cash recycling Page 4 It is a special pleasure to be able to use this year’s edition of the “Im Trend Biometrics CeBIT Special” to show you why A highly reliable biometric solution Page 6 KEBA is the preferred choice when it Contactless fingerprint process Page 8 comes to banking automation. You A rich vein – banking technology using biometrics Page 10 can gather information as to how a variety of biometric solutions can 2009 is the “Year of the Coin” Page 12 contribute to enhanced bank terminal First class support for top class products Page 14 security and read why 2009 is the “Year of the Coin.” In addition, you can learn more about 8 10 12 KEBA’s flexible customer service and how you can use our full coverage, top quality support system, which above all is tailor-made to your indi- vidual requirements. I wish you a successful and interesting CeBIT and a pleasurable read! 14 Yours sincerely, 4 Franz Berger MBA, KEBA Banking and Service Automation Business Imprint: Manager Media proprietor and publisher KEBA AG, 4041 Linz, Gewerbepark Urfahr, Postfach 111, Phone: +43 732 7090-0, Fax: +43 732 730910, E-Mail: [email protected], www.keba.com. Editor: Nina Lang, E-Mail: [email protected], Uta Apfelknab, E-Mail: [email protected], Layout: Andreas Mair S_2 ImTrend_CeBIT 2009 Visit us in Hanover from March 3-8, 2009 Stand D28, Hall 17 What awaits you on the KEBA stand at the CeBIT. At this year’s CeBIT, KEBA will be presenting its comprehen- sive, self-service automation range and demonstrating why its systems represent the preferred choice in the bank automation field. Discover flexibility in all its forms! For some 40 years, the KEBA auto- At the CeBIT 09, KEBA will also be offers the possibility for safe ATM with- mation specialists, who are based in providing visitors with insights into the drawals and deposits using biometry. Linz/Austria, have been providing technical diversity of its self-service innovative, top quality solutions in the systems in the form of the KePlus PalmSecure banking automation segment on the BordComputer, KePlus LogViewer and With PalmSecure, Fujitsu offers an basis of an extremely flexible working KePlus ServiceInfo software tools. innovative system for authentication in approach. the banking field, e.g. customer identi- Increased bank terminal security will be fication by rendering the veins in the At the CeBIT 09, KEBA will not only on show in the shape of the KePlus R6, hand visible. be exhibiting its highly cost-efficient the ATM of the future, which is equip- KePlus self-service terminals with cash ped with KEBA’s full range of safety Contactless fingerprints cycle technology and a KePlus stand- features. Apart from EPP privacy pro- TST Biometrics is the world’s only alone coin deposit system, but also tection, safeguards against manipula- supplier of contactless fingerprint solu- technical features such as software tion, the CPK+ anti-skimming module tions, one of which is certain to amaze tools for the optimization of KePlus and an ink dye system, the focus will on the KEBA stand. ATMs and three biometric solutions be on the possibilities for video for increased bank terminal security. surveillance. In this “Im Trend Special” you can find details concerning all the solutions One of the innovative self-service The topic of biometry also offers nu- on display, as well as KEBA’s flexible systems on display will be a fully merous approaches for greater finance service concept, which is based on equipped KePlus X6, which offers a sector security and for this reason, at an open-market multi-vendor strategy comprehensive solution for counter- this year’s CeBIT, KEBA will be presen- and directed towards customer re- free bank branches. This system is ting three different biometric solutions: quirements. especially suitable for extremely small Discover KEBA’s innovative and versa- branches as it covers the entire range Finger vein authentication tile solutions at the CeBIT and see for of important cash-related functions. The finger vein authentication module yourself why, when it comes to bank- Moreover, the KePlus X6 is also in its from Hitachi made its debut at the ing automation, the Austrian automa- element in large and medium-sized CeBIT in 2006 and last year, KEBA pre- tion specialists represent the preferred banks. sented a more advanced version, which choice. S_3 ImTrend_KEBA – Your partner In the initial years after its foundation, KEBA AG already demonstrated its comprehen- sive banking automation expertise with complex teller assistance units. Indeed, what began as a two-man enterprise is now an internationally respected company with a portfolio in the banking sector, which extends from self-ser- vice access control systems and non-cash terminals, to ATMs with the latest cash cycle technology that includes self-service coin transactions. KEBA – the perfect partner for self-service cash recycling S_4 In addition to customised product and Technology and innovation leader A competent partner system solutions, KEBA also offers a In line with its slogan, “Automation As during the initial phases of cash re- flexible services concept, as well as by Innovation”, even then KEBA was cycling, KEBA continues to be a com- individual, regional customer support. of the same opinion as the banking petent and reliable partner not just to This platform is one of the main rea- experts that the shift of bulk business Austrian banks, but also German and sons why the company has succeeded to the self-service sector merely other banks and savings banks around in developing many long-term cus- represents a first step, which must be the world. Many international custom- tomer relationships and strong partner- followed by the closing of the money ers such as the BCR and UniCredit ships. Today, the customer list of the cycle by self-service ATMs. For this is in Romania, ITS in Dubai and various Austria-based KEBA company in- the only way in which the full savings banks in China trust in KEBA’s mature cludes financial institutions around potential in the retail banking sphere technologies and innovative ideas, as the globe, from the China Merchants can be realized. well as its flexible customer support. Bank, the Deutsche Bank and the Commerzbank, to the largest Austrian Austrian banks recognised these This is because KEBA is at the service banks and the German savings banks. opportunities at an early point in time of its clientele with expert know-how and ordered numerous KEBA ATMs, from the initial conceptual discussions From its beginnings, KEBA focused which were already compatible for the to product servicing. Moreover, during on new trends and the ongoing further addition of cash recycling at a later the development of complex, tailor- development of specialized automation date. In 2002, the ECB sanctioned made solutions the company’s excel- solutions and as early as 1982, came the cash cycle function and since then, lently trained and experienced em- up with its first automatic access ATMs in Germany and Austria have ployees remain in constant dialogue control systems for banks. Moreover, been successively switched to closed- with the customer. just three years later, the company cycle cash handling. provided Hong Kong with an on-line As a result, the Austrian company is information, control and surveillance In 2007, KEBA launched the KePlus, a constantly one step ahead of its inter- system for the world’s largest cus- third generation ATM, onto the market. national competitors and always fur- tomer safety deposit box depot. This system is the result of long-term nishes its clients with the most efficient co-operation with strong international and innovative answers possible. A cash recycling pioneer technology partners such as Hitachi. ATMs “Made in Austria”, which apart At the beginning of the 1990s, an And as a consequence of this team- from technological excellence, above increasing volume of development and work, the performance of KEBA’s all, score with highly ergonomic design, improvement potential emerged with cash cycle ATMs has been consider- are relied upon across the globe. regard to financial institution processes ably increased and their security levels Today, the KEBA name is a synonym and in 1992, the Austrian savings brought up to the state of the art. worldwide for technological and inno- banks launched an initial pilot project The final result is transaction times, vative leadership with regard to the involving deposit and pass book auto- which number among the fastest on deposit and withdrawal of banknotes mation. Their development partner was the market, guarantee highly efficient and coins, and in particular, cash cycle KEBA AG, which had just presented a operations and virtually 100 per cent technology. N modular ATM at the CeBIT with featu- terminal availability. res that predated everything that was to become standard in the self-service banking segment, such as the full area scanning of bank transfer forms, pass book printing, note and coin deposits and withdrawals, and cash recycling. In fact, it can be said that in technolo- gical terms, KEBA achieved the closed cash cycle over 16 years ago! “As during the initial phases of cash recycling, KEBA continues to be a competent and reliable partner not just to Austrian banks, but also German and other banks and savings banks around the world.” S_5 ImTrend_Biometrics Visit us from March 3-8, 2009 in Hall 17 on Stand D28 A highly reliable biometric solution Finger vein authentication from Hitachi Finger vein authentication is a biometric method, which utilizes the vein patterns in fingers for per- sonal identity verification.