CHANGING LIVES... Vision “While on Vacation from Florida I Experienced Your ER “Copley’S Staff Was Very Professional and Informative
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2009 ANNUAL REPORT CHANGING LIVES... Vision “While on vacation from Florida I experienced your ER “Copley’s Staff was very professional and informative. The Copley envisions a community with wellness staff as well as orthopedic surgery the next day. We have nurses and anesthesiologist were caring. They gave me, as a at its core and clear access to a comprehensive never experienced such professional, efficient and personal patient, a feeling of confidence. I was given good continuum of quality care. care. Everyone was so helpful. Copley is Vermont’s best information, good advice, I knew what to expect. I’ve kept secret. Thanks to everyone for taking care of us. We already told a number of people to go to Copley if they Our Mission couldn’t have found better care anywhere in the county!” have a problem.” Copley Hospital is a not for profit health care Ken and Deb Smith Clark Maser Venice, Florida Greensboro provider whose purpose is to improve the health status of the people of the community “Having never been in Copley Hospital’s Emergency “The nurse was very considerate and the doctor listened. I by providing the highest quality of care Department, I was (and am) totally impressed by the level explained my injury and the doctor treated me, giving me regardless of ability to pay. of care and expertise I received. Copley Hospital obviously ownership of my recovery. The way I envision personal has a phenomenal team of health care professionals and I health care to be conducted.” Our Core Values feel very fortunate indeed that I ended up there.” Myrna Locke • Compassion and respect for human dignity Tessa Milnes Hyde Park • Commitment to professional Stowe competence • Commitment to a spirit of service “The care I got was excellent. My CHANGING • Honesty family was treated with as much respect • Confidentiality and friendliness as I was; that is very LIVES... important to me.” • Good stewardship and Pauline Boyce ONE careful administration Wolcott PATIENT Picture on the cover: Megan LaCasse, Elmore and members of Copley’s OR Team AT A L-R: Pam Stengel, RN; Terry Phillips, RN; Denise Marcoux, RN; Maggie Flynn, RN; TIME Fran Roy, RN and Susan Menne, RN MEGAN’S Registered Nurses STORY Karen Willett and Dave Deciucies "Tearing your ACL is not something anybody wants to go through, especially not your senior year of high school. But luckily I had so many wonderful people along the way to help me and make things go as easily as possible. I want to thank everybody who has helped me throughout my entire ordeal, from the initial diagnosis right up through post-op physical therapy. My surgery went much better than I could've ever imagined; everybody made sure that I was more than comfortable. The staff at Copley are not only excellent and professional, they are genuinely friendly, kind, and make patient care a priority. Under much different circumstances, I'd love to go back again!" Megan LaCasse, Elmore Copley Health Systems leads in providing lifelong that consumers were reluctant to have elective Shared Services Network, a unique regional surgeries and more than 7,600 outpatient clinic care that is comprehensive and well known for procedures performed in these uncertain economic partnership among hospitals; offering a new visits this past year. Our Wellness Center helped its quality. Our mission is to provide a range of times. The Critical Access Hospital designation was alternative to knee replacement surgery; launching people manage their diabetes, learn to make healthy sustainable services and programs that meet the created by the federal government to protect rural a Hospitalist program; welcoming three new eating choices and generally improve the quality of evolving health care needs of our patients with the hospitals. The program provides additional federal physicians; and piloting a Workplace Wellness their lives. The numbers come to life in this report highest quality of care regardless of ability to pay. funding to offset the impact relatively small volume Program with area businesses. We also broke ground with testimonials provided by neighbors whose lives Simply put, Copley changes lives. fluctuations have on the fixed costs of care. Even for an expanded Utility Plant and finalized plans to we’ve changed. It is a demonstration of the commit - create a second Sleep Study Clinic. These plans ment and leadership of our medical staff, employees, include renovating portions of our Outpatient board of trustees, volunteers and Services Center to increase efficiency and access community partners. TO OUR to outpatient services. We are thankful for your support which enables us Copley’s patient satisfaction scores continue to to continue to provide expert, compassionate care exceed state and national rankings. And while and contribute significantly to the health and well COMMUNITY volume may have been down, consider Copley being of our community. It is our privilege to be provided for more than 12,600 emergency room your health care provider. We are pleased to present our 2009 Annual and with this understanding, Copley feels obligated to visits, more than 330,000 diagnostic tests, 1,850 Sincerely, Community Benefit Report. It provides a snapshot focus heavily on containing costs and improving of how Copley contributes significantly to the operating efficiency. Regulatory changes and health and well being of our community. continued reductions in reimbursement will continue to challenge Copley as well as all hospitals Clearly it has been a challenging year for all of us. in the state. As a small Critical Access Hospital, it is a challenge Joel Silverstein, MD Melvyn Patashnick Medical Staff President President & CEO to improve productivity measures when volumes The following financial reports demonstrate our fluctuate. The volume of inpatients, surgical cases commitment to investing resources efficiently and and ambulatory care clinic visits were down, while effectively. Copley continues to evolve to meet the emergency visits and ancillary referral services needs of the community. FY2009 brought many Jan Roy remained strong. The implication of these results is positive changes, including: establishing Vermont Board Chair 4 Over a year ago, Beth Conner of Morrisville Quality Care close to home Our Core Services learned she had diabetes. She was “floored” and Copley Hospital provides a unique blend of • Primary Care – including laboratory Beth Conner with a photo wanted to learn more about the disease. Beth’s quality, compassionate, personalized, state-of-the- services and diagnostic imaging (x-ray, MRI, of herself before she had her diabetes under control. physician recommended Copley Hospital, where art medical care in a small, warm, friendly CT, ultrasound). she met with our team of diabetes educators at environment. For more than 75 years, Copley has • Women’s and Children’s Services - with Copley’s Wellness Center and, as Beth puts it, defined itself as a not-for-profit provider of health more than 250 births in our Birthing Center “learned how to take control of my diabetes care, governed by patient-centered values and per year. through education.” supported by the community. The Hospital works • General Surgery –a wide spectrum of diligently to carefully and efficiently allocate surgical care including cancer (biopsies, breast, When Beth was diagnosed with diabetes, her A1C limited resources to provide access to the latest colon, melanoma), gallbladder and hernia, was 10.1; a non-diabetic range is 4-6. The A1C is advances in healthcare, from competent, caring colorectal, trauma care, skin lesion removal a blood test that measures your average blood staff with state-of-the-art equipment. We provide and more. sugar. Beth was determined to not let her more than essential services to our community’s • Emergency Services - the area’s resource for diagnosis get her down. She embarked on a overall health; as one of the largest employers in urgent care, trauma care and critical stabilizing lifestyle improvement program that within three the area, Copley contributes to the quality of life care in life-threatening emergencies. months brought her A1C down to 5.2 – a range of every single resident. • Orthopedics – offering the latest in that she continues to be at today. orthopedic surgery technology and the newest techniques with a focus on minimally BETH’S STORY invasive surgery. As health care evolves, so too does Copley. We “I feel like a new person,” says Beth. “Learning continue to mirror the national trend toward you have diabetes doesn’t mean you have to providing more outpatient services. Our change your entire life – just your lifestyle. Having collaborations with Community Health Services diabetes is figuring out works for you. It’s learning Copley’s Birthing Center offers personalized supportive care including a “birthing tub.” L-R Registered Nurses Lori Dupuis, Sue Fitzgerald, of Lamoille Valley (CHSLV), Fletcher Allen Health how to live your own healthy balanced life.” Beth Steffany Mosley and Wendy Andres not only lowered her A1C to a healthy range, she has also lost 80 pounds and is within 20 pounds of MEETING THE her total weight loss goal. NEEDS OF OUR COMMUNITY 24 HOURS A DAY, Nancy Wagner,RD and Loretta Schneider, RN, Certified Diabetes Educators Copley Hospital’s Wellness Center 7 DAYS A WEEK, Copley’s Diabetes Education includes: 365 DAYS A YEAR • 1:1 consultations • Living with Diabetes Classes John Kaeding, MD • Research, medication & strategy Chief of Emergency Medicine updates to providers • Workplace Wellness Screenings Nancy Natvig, RN, CEN • Free monthly community screenings Director of Emergency Services 5 6 Care, North Country Hospital, Champlain Valley wellness/prevention and education to help people “This health assessment puts things in perspective. Worksite health screenings Cardiovascular Associates, and other practices personally manage their health. It’s harder to ignore things when you see it in black are an affordable means Copley provides access to specialists close to and white.” highly effective way to home, supported by the expert, compassionate care Copley’s Wellness Team worked with area Manufacturing Solutions, Inc.