• Abstract and Figures
• Public Full-text

TROUBLE SHOOTING GUIDE Does not track activity if wearing as a necklace. It's necessary to ensure that the customer has selected the correct placement of the Leaf in the app. The Leaf will adjust its activity and sleep tracking algorithms according to the position in the app’s Settings. So if the customer wear the Leaf as a bracelet, they will need to select its placement in the app’s Settings and sync their Leaf to transfer these new settings to the Leaf itself. This step greatly affects the Leaf’s accuracy and is a common user error in reports of the Leaf not tracking accurately. It doesn't sync right with the phone This can be a simple error on the user’s side or a Bluetooth issue with certain phones. Several Android devices have proved to have more common issues connecting to the Leaf via Bluetooth, which we have stated in Amazon product description as a warning, as well as our official support page support.bellabeat.com. Issues can differentiate from case to case. If the customer has a Samsung Galaxy Note 4, Samsung Galaxy S5, Samsung Galaxy S6 Active, Samsung Galaxy A3, Galaxy J7, Nexus 6 or Blackberry Priv, we would recommend that they try the troubleshooting steps once again. They can be found at support.bellabeat.com (direct link). Basic troubleshooting steps consist of turning off the Bluetooth, turning off and on Wifi and rebooting the phone, while in some cases we might require a simple firmware update in the app (if possible). Our technical team at [email protected] would be happy to look into this. All troubleshooting advices can be found HERE. Most common sync issues can be resolved by doing the following: Turn off the Bluetooth and Wifi. Turn on the Bluetooth. Attempt to sync the Leaf again. If this doesn't help, please try rebooting the phone. Accuracy is mostly resolved by updating Leaf placement in the app. These steps should ensure that the Leaf tracks as accurately as possible. .

Load more

  1

Copy Link