Welcome Guide for Patients and Family Members Adult Hospital Unit
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Welcome Guide for Patients and Family Members Adult Hospital Unit DOWNLOAD IT HERE Departamento de Salud de Torrevieja Hospital Universitario de Torrevieja 4. Agosto 2020. Versión Ctra. Torrevieja a San Miguel de Salinas CV-95 03186 Torrevieja (Alicante) www.torrevieja-salud.com Welcome The management of the University Hospital of Torrevieja would like to welcome Level -1 you to our facility and wish you a speedy recovery. Please be aware that we Laboratory Main lobby Management ATM are here to ensure your stay with us is as comfortable as possible. In this guide Appointments Information Commissioner Newspaper kiosk you will find essential information and advice that will help you and your family Café Pharmacy Chapel Boardroom SAIP Administration to familiarize yourselves with the hospital, as well as your rights and obligations (Patient Information Service) as a user of the health system. If, after reading it, you need any further clarification, please do not hesitate to ask our healthcare personnel. Level 0 Outpatient Haemodialysis CAT scans UHD consultation rooms Hospitalization Haemodynamics (Home Hospitalization Unit) Welcome Guide for Patients and Family Members Welcome Guide for Patients and Family Members Your hospital Radiology Ultrasounds Psychiatry The University Hospital of Torrevieja is a public health centre that forms part of A&E the Healthcare Network of the Generalitat Valenciana. With an area of around 40,000 square metres, it is the hospital of reference for the almost 155,000 Level 1 inhabitants of the towns of Guardamar del Segura, San Fulgencio, Formentera Outpatient Hospitalization Day hospital ICU del Segura, Rojales, Benijófar, Torrevieja, Playas de Orihuela, Formentera, Pilar consultation rooms Surgical division CMA UCSI (Outpatient surgery unit) de la Horadada, Los Montesinos and San Miguel de Salinas. Labour room The University Hospital of Torrevieja has an extensive portfolio of services, a Level 2 highly-qualified team of professionals and the most advanced technological Maternity Hospital Paediatrics Hospital Training Unit Physiotherapy resources, offering the highest standard of comprehensive healthcare. The Hospitalization hospital’s modern facilities include more than 64 consulting rooms, 11 operating theatres, 7 labour rooms and 277 single rooms to ensure the comfort not only of its patients but also the people accompanying them. In addition to specialist healthcare, Torrevieja Salud also provides primary healthcare through the different health centres and clinics of the Department of “ASK US IF YOU Health. There are 24 healthcare centres in the Department at your disposal: HAVE ANY • Health centres: Guardamar del Segura, Rojales, La Mata, La Loma, QUESTIONS” Patricio Pérez, El Acequión, San Luis, San Miguel de Salinas, Orihuela Costa and Pilar de la Horadada. • Auxiliary clinics: La Marina, Campo de Guardamar, San Fulgencio, Formentera, Benijófar, Rojales II, Los Palacios, Los Montesinos, Torremendo, Pinar de Campoverde, Mil Palmeras, Rocío del Mar and Torre de la Horadada. 01 02 With regard to the Health System, the citizens of the region of the Valencian • To be assigned a doctor, whose name will be provided, who will be your Community are required to comply with the rights and obligations set forth in main interlocutor with the healthcare team. In the event of his/her absence, Law 10/2014, of 29 December 2014 of the Generalitat Valenciana on Health in another doctor from the team will assume this responsibility. the Valencian Community, which are as follows: • To be informed about the possibility of using the diagnostic, prognostic or therapeutic procedures administered to you in a teaching or research project, Patients’ rights which under no circumstances will entail an additional risk to your health. • Comprehensive care of their health issues within the efficient operation of the • To use the conduits provided for lodging complaints and making available healthcare resources. suggestions and to receive a written response within the deadlines • Respect for their personality, human dignity, privacy and freedom of choice, established by law. and the right not to be discriminated against for reasons of social class, race, • To voluntary discharge at any time, after having signed the corresponding Welcome Guide for Patients and Family Members Welcome Guide for Patients and Family Members gender and economic status or moral, ideological, political or trade unionist document, except for in cases provided by Law. views. • To have the information obtained from all your healthcare processes to be • To information on the healthcare services to which they have access and recorded in writing or the most appropriate technical support, and to have what requirements are necessary for their use. access to your documentation and a copy of these data, in accordance with • We place particular importance on the confidentiality of all the information the legally-established limitations. related to your process, including your stays in healthcare centres and • To receive a discharge report at the end of your healthcare process and to facilities, and that nobody is able to access your data without prior be provided with all the relevant certificates accrediting your state of health. authorization covered by Law. To guarantee your right to confidentiality and privacy, the hospital will not divulge any data relating to your location and Patients’ obligations guarantees the protection of your personal data. • To provide the details about your physical state or health in a truthful and • As part of our commitment to guarantee the rights and accessibility of all comprehensive manner, and to collaborate in obtaining any such details, individuals, the hospital is adapted to people with serious or severe functional especially when these are necessary for reasons of public interest or for the diversity. If you need further information in this respect, please ask the purposes of healthcare. healthcare staff or enquire at the reception desk. • To comply with general prescriptions on healthcare common to the • To be apprised of all the information available on any healthcare action population as a whole, as well as any specific ones that may be determined relating to your health, apart from any that might be excluded by Law; you also by the Healthcare Services. have the right for your wish not to be informed to be respected. • To take care of the hospital facilities and collaborate in maintaining the living • To grant your free and voluntary consent to all healthcare actions relating to standards of Healthcare Institutions. your health once you have received the information necessary for each action, • To respect the personal and professional dignity of everyone who provides have evaluated it, and have freely chosen from among the clinical options a service in this healthcare institution. To take responsibility for the proper use available. of the services offered by the health system, primarily in regard to the use of • To freely revoke in writing the consent you have given at any point. its services, sick leave or permanent disability procedures, and therapeutic • To refuse the prescribed treatment, apart from those cases determined by and social benefits. Law. Any such refusal must be presented in writing, stating your prior • To accept the responsibilities inherent in every right. instructions, setting out your advance directives concerning the healthcare and treatments to be adopted in the future or, in the event of your death, about the fate of your body and/or its organs. 03 04 Healthcare staff identification So you can get to know the healthcare personnel you will be dealing with most frequently, all staff at the Hospital wear an ID card with their full name and job title. Other important aspects Please do not bring money or other valuables to the hospital. If you have any such items with you, please give them to a family member for safekeeping, Your hospital stay or notify the staff so they can put them somewhere safe. The hospital cannot take responsibility for the possible loss of any such belongings. All the rooms in the hospital are individual ones. In the headboard of the bed there is a call button that you can use to contact the nursing staff looking after Current legislation bans smoking in hospitals (Law 28/2005, of 26 December Welcome Guide for Patients and Family Members Welcome Guide for Patients and Family Members you, who will respond to your call as soon as possible. Please use the call 2005, regarding health measures against tobacco addiction). buttons if anything untoward happens. Please note that the bed is to be used In the event of an emergency, notify the hospital staff and at all times follow by patients only and we ask for your cooperation in using the facilities properly. the instructions given by the healthcare professionals. In your room you will If, during your stay, you will not have someone with you as a carer, or you are find a location map and instructions on what to do in the case of an going to be left alone temporarily, please notify the nursing staff. emergency. When you are admitted, the nursing staff will check you in and explain all the Patient safety details of your stay, clarify any queries you may have about visiting and At all times you will need to wear a white ID bracelet which will be given to you information times, and answer any other questions you may have. on admittance and contains your name and date of birth, among other details. Please check that the details are correct and, if not, or if the bracelet breaks or deteriorates, notify the nursing staff so they can replace it. Try to avoid falls while you are in the hospital by asking for help to get up or move around, or on any other occasion that you may need support. Keep the spaces of the room free of belongings and use non-slip shoes to roam. Our staff will take every possible measure to avoid falls, for example by lowering the height of the bed whenever possible, among other measures.