AMP Capital Property Assist
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AMP Capital Property Assist Customer User Guide August 2019 Content Access to Property Assist – Building Code 3-5 – Request for access 6 Logging Work Requests – Logging in 7 – Submit New Request 8-10 – Notifications and Updates 11 – Search Work Request 12-13 General – Update My Details 14 – Check for news 15 – Helpdesk 16 Customer User Guide Access to Property Assist Building Codes - Office State Building Building code State Building Building code ACT 12 Moore Street, Canberra 12MOOR VIC 330 Collins Street, Melbourne 330COL- NSW 124 Walker Street, North Sydney 124WALK- VIC 35 Collins Street, Melbourne 35COLL- NSW Bond One, 20 Windmill St, Sydney Bond-1- VIC 425 Collins Street, Melbourne 425COL- NSW 255 George Street, Sydney 255GEO- VIC 469 La Trobe Street, Melbourne LATROB- NSW 60 Pacific Highway, St Leonards 60PHWY VIC 558 Little Bourke Street, Car Park, Melbourne 558LBK- NSW 7 Macquarie Place, Sydney 7MACPL VIC 577 Little Bourke Street, Studios, Melbourne BKPLST- NSW Sydney Cove, 33 Alfred Street, Sydney AMP_CQ- VIC 600 Bourke Street, Melbourne BOURKP- NSW Angel Place,123 Pitt Street, Sydney ANGELP- VIC 636 St Kilda Road, Melbourne 636STK QLD 135 Coronation Drive, Milton 135COR- VIC 700 Bourke Street, Melbourne 700BOU QLD 139 Coronation Drive, Milton 139COR- VIC Collins place ANZ tower COLANZ- QLD 143 Coronation Drive, Milton 143COR- VIC Collins Place Complex COLCOM- QLD 147 Coronation Drive, Milton 147COR- VIC Collins Place Prof Suites COLPPS- QLD 18 Little Cribb Street, Milton 18CRIB- VIC Collins Place Retail COLRET- QLD 19-23 Cribb Street, Milton 23CRIB- VIC Hotel Sofitel Collins Place HTLSOF- QLD 199 Grey Street, Southbank 199GREY WA 140 St Georges Terrace, Perth 140SGT- QLD 30 Little Cribb Street, Milton 30CRIB- QLD 33 Park Road, Milton 33PARK QLD 45 Cribb Street, Milton 45CRIB- QLD 7 Little Cribb Street, Milton 7CRIBB- QLD Gasworks Commercial GASCOM QLD 153 Stanley Street, Southbank STYHSE 3 Customer User Guide Access to Property Assist Building Codes - Logistics State Building Building code State Building Building code NSW 1Eucalyptus Place, Eastern Creek 1EUCAL QLD 121 Evans Road, Salisbury 121EVA- NSW 1 Thomas Holt Drive, North Ryde 1THDRI- QLD 7-9 French Avenue, Brendale FREAVE- NSW 185 O’Riordan Street, Mascot Stage 2 ST2CCM- QLD 29-41 Lysaght Street, Acacia Ridge ACAGAT- NSW 191 O’Riordan Street, Mascot Stage 1 ST1CCM- VIC 13-19 William Angliss Drive, Laverton North LAVNOR- NSW 2 Glendenning Road, Glendenning 2-GLEND- VIC 2 Pound Road West, Dandenong 2POUND- NSW 2-4 Park Road, Rydalmere PARKRD- VIC 202-208 Greens Road, Dandenong 200Gre NSW 20-24 Worth Street, Chullora 20WORT- VIC 704-777 Lorimer Street, Port Melbourne 704LOR- NSW 3 Thomas Holt Drive, North Ryde 3THDRI- NSW 32 Sargents Road, Minchinbury 32SARG- NSW 44 Waterloo Road, Macquarie Park 44WLO NSW 5 Thomas Holt Drive, North Ryde 5HDRI- NSW 50 Waterloo Road, Macquarie Park 50WLOO NSW 52 Huntingwood Drive, Huntingwood 52HUNT- NSW 52 Lisbon Street, Fairfield 52LISB- NSW 68 Waterloo Road, Macquarie Park 68WLOO- NSW Cosentino – Crossroads Logistics Centre COSENT- NSW Electrolux – Crossroads Logistics Centre ELECTR- NSW Hunter Express – Crossroads Logistics Centre HUNTEX- NSW Rydalmere Metro, 38-46 South St, Rydalmere RYDMET- NSW Versiclad – Crossroads Logistics Centre VERSIC- NSW WeTrac – Crossroads Logistics Centre WESTRA- 4 Customer User Guide Access to Property Assist Building Codes – Shopping Centres State Centre Building State Centre Building code code NSW Casula Mall – 1 Ingham Drive, Casula CASULA- WA Garden City Shopping Centre – 125 Risely Street, Booragoon GDNCTY- NSW Dapto Mall – 75-87 Princes Highway, Dapto DAPTO- WA Karrinyup Shopping Centre – 200 Karrunyup Road, Karrinyup KARNUP- NSW Macquarie Centre – 192-223 Herring Road, Macquarie Park MQURIE- WA Ocean Keys Shopping Centre – 36 Ocean Keys Boulevard, OCNKEY- NSW Marketown East – 23 Steel Street, Newcastle MTEAST Clarkson NSW Marketown West – 23 Steel Street, Newcastle MTWEST NSW Marrickville Metro – 34 Victoria Road, Marrickville MRKVLE- NSW Northbridge Plaza – 79-113 Sailors Bay Road, Northbridge NTHBRG- State Centre Building code NSW Royal Randwick – 73 Belmore Road, Randwick RANDWK- NZ Bayfair Shopping Centre – 19 Girven Road, Mount Maunganui BAFAIR- QLD Brickworks Centre – 127 Ferry Road, Southport BWORKS NZ Botany Town Centre – 588 Chapel Road, Botany BOTANY- QLD Gas 2, 30 Festival Place, Newstead GASRET2 NZ Centre City Shopping Centre – 11 Gill Street, New Plymouth CENCTY QLD Gas 3, 70 Longland Street, Newstead GASRET3 NZ Manuka Supa Centa – Body Corporate - MANBOD QLD Gasworks Shopping Centre – 76 Skyring Terrace, Nestead GASRET - QLD Indooroopilly Shopping Centre – 322 Moggill Road, Indooroopilly INDOSC NZ Manukau Supa Centa – 106 Cavendish Drive MAN106- QLD Marketplace Warner – Lot 1 – 353-355 Samsonvale Road, MPLOT1 NZ Manukau Supa Centa – 55 Lambie Drive MAN55- Warner NZ Manukau Supa Centa – 72 Cavendish Drive MANKAU QLD Marketplace Warner – Lot 2 – 353 Samsonvale Road, Warner MPLOT2 NZ 203 Papanui Road, Merivale Mall PAPANU QLD Marketplace Warner – Lot 3 Unit 5, 1405 Old North Road, MPLOT3 Warner NZ Merival Mall, 189 Panpanui Road, Christchurch MERIVAL QLD Marketplace Warner – Lot 4 – 4 Everest Street, Warner MPLOT4 NZ Nelson Junction – 99 Quarantine Road, Nelson NELSON QLD Pacific Fair – Hooker Boulevard, Pacific Fair PACFAR- NZ The Palms – 18 Marshlands Road, Christchurch PALMS- VIC Malvern Central Retail – 110-122 Wattletree Road, Malvern MALVRN- VIC Stud Park Shopping Centre – Stud Road & Fulham Road, STUDPK- Rowville 5 Customer User Guide Access to Property Assist Request for Access For each customer, we recommend 2-3 Customer Admin access, however multiple users can be added as non-login users for notification purpose only. You can request access to AMP Capital Property Assist by going to www.ampcapital-propertyassist.com and entering the relevant building code and select ‘Go’. Follow the on screen prompts and complete the required fields which are marked in * and select ‘Request Login’. Your request will be sent to the Property / Centre Management team for review and approval. Once approved, a system generated email will be issued to you with your login details. If you require access to multiple buildings, please contact our 24 hour helpdesk on 1300 267 272 (Australia) or 0800 453 198 (New Zealand) 6 Customer User Guide Logging Work Requests Logging In Log in using the details confirmed in the email issued to you by the system. Checking the ‘Remember Email?’ box will retain your details for future log ins to the system 7 Customer User Guide Logging Work Requests Submit New Request From the menu option, hover your mouse over ‘Work Request system’ and select ‘Submit New Request’. Alternatively, you can select the hyperlink from our quick links on the home page. 8 Customer User Guide Logging Work Requests Submit New Request Work Request has 2 sections. Sender Details This is your personal details and will be pre populated with your contact details as per your user profile. If your business is across multiple levels and you are logging an issue for a specific level, you can select the required level from the drop down list. Job Details You are required to completed all fields that are marked with a * For the category, unless the issue relates to base building, select ‘Tenancy Works’ Once all details are completed, select Submit 9 Customer User Guide Logging Work Requests Submit New Request New Service Request confirmation will appear on your screen with your Reference Number along with an email confirmation of the Work Request. 10 Customer User Guide Logging Work Requests Notifications and Updates The request will be received by the Building / Centre Management teams for action. Each time when the work request is updated with comments or status is changed from ‘in progress’ to ‘complete’ you will receive email notifications confirming the progress of the works. Any comments from the management team will appear in the body of the email. 11 Customer User Guide Logging Work Requests Search Work Request You can also search for your existing work requests to follow up on their status and review progress of works. From the menu option, hover your mouse over ‘Work Request system’ and select ‘Search Work Requests’. Alternatively, you can select the hyperlink from our quick links on the home page. 12 Customer User Guide Logging Work Requests Search Work Request If you know your CAFM (Work Request) Reference Number, enter this in the field specified, alternatively you can use any of the search fields available, such as Date or Status. 13 Customer User Guide General Update my details From the menu options, select ‘Update My Details’ to update your contact information and/ or Password. All Mandatory fields are marked in * Once complete, select ‘Save Changes’. Notes/Hints. Alternate email(s) field is used for additional email recipients you wish to be copied on all your Property Assist correspondence. 14 Customer User Guide General Check for News From time to time, your Building or Centre management teams may add news relevant to your building. This will be available for you on the home page under ‘Local Weather and News’ Select the news item from the banner or select ‘News’ from the menu options to view the notice. 15 Customer User Guide General Helpdesk AMP Capital Property Assistance Centre is available 24 hours to assist you with your requests. Contact numbers are 1300 267 272 – Australia 0800 453 198 – New Zealand 16.