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The Real Deal. Everything You Need to Know About Our Prices The Real Deal. Everything you need to know about our prices. Three Customer Services Hutchison 3G UK Ltd PO Box 333 Glasgow G2 9AG © 2010 Hutchison 3G UK Limited. A Hutchison Whampoa company. Registered office: Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH. Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved and no part may be reproduced without the prior written permission of the publisher. ‘3 and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. The contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified, supplemented or withdrawn. The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s customer terms (available at three.co.uk). The customer terms will take precedence if there is any discrepancy with this publication. In the event of a discrepancy between this publication and information provided on three.co.uk, this publication will take precedence. May 10 / V2 Contents. Pay Monthly 1 BlackBerry 9 Business 10 Pay As You Go 17 What’s on Planet 3 25 Today on Three Services 27 When it comes to what Pay Monthly Add-ons 29 you pay for Three’s International charges 31 services, we think three Special calls 35 things matter most. Directory services 36 Giving you choice. Other services 37 Treating you fairly, with Points to note 38 clear price plans and Footnotes 39 no unfair penalties. And providing great value, with some of the lowest- cost voice calls and texts you can find. Three = great value When you’re with Three, you’ve got big flexibility. First, you can choose between paying monthly or Pay As You Go, then select the right price plan or Top-up for you. Beyond that, there’s a range of Add-ons you can select. This guide talks about what we do charge for. Our Pay Monthly Packages. 24 month Internet Talker packages. Our range of Pay Monthly packages offer great value for money. Our packages give you a generous bundle of minutes/texts and lots of great unlimited features. UK voice minutes ™ 1,2,3,13 Three-to-Three ** *** Windows Live Minimum Price per Package Phones or texts or any * Voicemail Internet Picture Mail Skype mix of the two minutes Messenger Term month Internet Talker 100 100 Unlimited Free Unlimited Variable Free Free 24 From £10 Internet Talker 300 Choose from a 300 Unlimited Free Unlimited Variable Free Free 24 From £15 Internet Talker 500 variety of phones 500 Unlimited Free Unlimited Variable Free Free 24 From £18 Internet Talker 900 900 Unlimited Free Unlimited Variable Free Free 24 From £21 18 month Talker packages. Our range of Pay Monthly packages offer great value for money. UK voice minutes ™ Package1,2,3,13 Phones or texts or any Three-to-Three Voicemail Internet Picture Mail Skype Windows Live Minimum Price per mix of the two minutes Messenger Term month Talker 100 100 300 Free 5MB for first month Variable Free Free 18 From £15 Talker 300 Choose from a 300 300 Free 5MB for first month Variable Free Free 18 From £18 Talker 500 variety of phones 500 300 Free 5MB for first month Variable Free Free 18 From £21 Talker 900 900 300 Free 5MB for first month Variable Free Free 18 From £24 * Unlimited Three to Three minutes are subject to limit of 5000 minutes per month. ** Free voicemail for calls in the UK to standard voicemail numbers. *** Unlimited internet is subject to a fair use limit of 500 MB per month on all 24 month Internet Talker Packages. Outside your allowance. Mobile Internet. Charges for calls, fax and messages outside inclusive allowance of your Talker and Internet Talker packages. Internet on your phone* 10p per MB Per minute / message Packages Three UK UK UK mobiles mobiles Landline * This charge does not apply if you have a mobile internet Add on, unless you go out of bundle Voice, fax calls and text messages Talker and Internet Talker 12p 12p 12p Voicemail Talker and Internet Talker Free Video calls Talker and Internet Talker 50p 50p Video mail Talker and Internet Talker 25p Video message Talker and Internet Talker 50p 50p Picture Mail & Picture messages Talker and Internet Talker 25p 25p 1 The Real Deal. The Real Deal. 2 Our Pay Monthly Packages continued. 24 month Internet Texter packages. Our range of Pay Monthly packages offer great value for money. Our packages give you a generous bundle of minutes / texts and lots of great unlimited features. Windows 1,2,3,13 UK text Three-to-Three *** **** ™ Minimum Price per Package Phones UK voice minutes * ** Voicemail Internet Picture Mail Skype Live messages minutes Messenger Term month Internet Texter 100 100 Unlimited Unlimited Free Unlimited Variable Free Free 24 From £17 Internet Texter 300 Choose from a 300 Unlimited Unlimited Free Unlimited Variable Free Free 24 From £20 Internet Texter 500 variety of phones 500 Unlimited Unlimited Free Unlimited Variable Free Free 24 From £23 Internet Texter 900 900 Unlimited Unlimited Free Unlimited Variable Free Free 24 From £26 18 month Texter packages. Our range of Pay Monthly packages offer great value for money. Windows 1,2,3,13 UK text Three-to-Three *** ™ Minimum Price per Package Phones UK voice minutes * Voicemail Internet Picture Mail Skype Live messages minutes Messenger Term month Texter 100 100 Unlimited 300 Free 5MB for first month Variable Free Free 18 From £20 Texter 300 Choose from a 300 Unlimited 300 Free 5MB for first month Variable Free Free 18 From £23 Texter 500 variety of phones 500 Unlimited 300 Free 5MB for first month Variable Free Free 18 From £26 Texter 900 900 Unlimited 300 Free 5MB for first month Variable Free Free 18 From £29 * Subject to fair use limit of 5000 texts per month. ** Unlimited Three-to-Three minutes are subject to limit of 5000 minutes per month. *** Free voicemail for calls in the UK to standard voicemail number. **** Unlimited internet is subject to 500 MB per month on all 24 month Internet Texter Packages. Outside your allowance. Mobile Internet. Charges for calls, fax and messages outside inclusive allowance of your Texter and Internet Texter packages. Internet on your phone* 10p per MB 3 UK UK UK Per minute / message Packages mobiles mobiles Landline * This charge does not apply if you have a mobile internet Add on, unless you go out of bundle. Voice and fax calls Texter and Internet Texter 10p 25p 25p Text messages Texter and Internet Texter 10p 10p Voicemail Texter and Internet Texter Free Video calls Texter and Internet Texter 50p 50p Video Mail Texter and Internet Texter 25p Video message Texter and Internet Texter 50p 50p Picture Mail & Picture messages Texter and Internet Texter 25p 25p 3 The Real Deal. The Real Deal. 4 SIM Zero – How it works. SIM Only – How it works. With our new SIM Zero plan on a minimum one month* term, you pay for only what you use and you get free voicemail, free SIM Only. ™ ** ™ ** Skype -to-Skype calls and free Windows Live Messenger With our SIM only plans, you get a set bundle of voice minutes, unlimited texts, unlimited from the UK. Three-to-Three UK minutes and free Skype™-to-Skype** calls and chat forever, with a commitment of just 30 days. If that’s not enough, you also get free voicemail* and free instant messaging using Outside your allowance. Windows Live™ Messenger from the UK**. Charges for calls, fax and messages outside inclusive allowance of your SIM only price plan. Inclusive plans 1,2,3,13 SIM £10 SIM £15 Monthly charge £10 £15 Three UK Per minute/message Price Plan mobiles UK mobiles UK landline UK Voice minutes 100 300 Voice and fax calls SIM Zero 20p 20p 20p UK Text messages Unlimited*** Unlimited*** Voicemail*** SIM Zero Free UK Three to Three voice minutes Unlimited**** Unlimited**** Text message SIM Zero 10p 10p Minimum Term 30 days 30 days Video calls13 SIM Zero 50p 50p * Free voicemail for calls in the UK to standard voicemail number. ** Handset dependant (Windows Live™ Messenger and Skype™ requires 3G coverage) 13 Video mail SIM Zero 25p *** Fair use policy of 3000 texts per month. **** Fair use policy of 2000 Three-to-Three minutes per month. Video message3 SIM Zero 50p 50p Photo message3 SIM Zero 25p 25p Outside your allowance. * One month notice required to terminate ** Handset dependant and subject to downloading within Three services (Windows Live™ Messenger requires 3G coverage) *** Free voicemail for calls in the UK to standard voicemail number. Charges for calls, fax and messages outside inclusive allowance of your SIM only price plan. Mobile internet. Three UK UK UK Per minute/message Price Plan mobiles mobiles landline Internet on your phone* Voice and fax calls SIM £10 & £15 12p 40p 20p 30p per MB Voicemail SIM £10 & £15 Free * This charge doesn’t apply if you have a mobile internet Add-on, unless you go out of bundle. Text message SIM £10 & £15 12p 12p Video calls13 SIM £10 & £15 50p 50p Video mail13 SIM £10 & £15 25p Video message3 SIM £10 & £15 50p 50p Photo message3 SIM £10 & £15 25p 25p 5 The Real Deal. The Real Deal. 6 Surf the web with Mobile Broadband SIM Only. With our Mobile Broadband SIM only plans, you can have 5GB Mobile Broadband on a Mobile Broadband. one month contract if you already have a dongle! Broadband Broadband Broadband Broadband Broadband Broadband * * SIM Only SIM Only SIM Only SIM Only 0.5GB Casual Lite 5GB 15GB 2010 15GB 2010 Broadband 5GB Broadband Lite Broadband 5GB Broadband 15GB Monthly charges £5 £0 £7.50 £15 £30 £25 Monthly charge £15 £10 £15 £15 Inclusive Data 0.5GB 0MB 1GB 5GB 15GB 15GB Inclusive Data 5GB 1GB 5GB 15GB Out of Bundle 10p £1 10p 10p 10p 10p Out of Bundle charge per MB charge per MB 10p 10p 10p 10p 24 18/24 18/24 1**/18/24 18 24 Minimum Term months months months months months months Minimum Term 1 month 24 months 18 months 24 months All prices include VAT.
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