The Real Deal. Everything You Need to Know About Our Prices

The Real Deal. Everything you need to know about our prices.

Three Customer Services Hutchison 3G UK Ltd PO Box 333 Glasgow G2 9AG

© 2010 Hutchison 3G UK Limited. A Hutchison Whampoa company. Registered office: Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH. Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved and no part may be reproduced without the prior written permission of the publisher. ‘3 and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. The contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified, supplemented or withdrawn. The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s customer terms (available at three.co.uk). The customer terms will take precedence if there is any discrepancy with this publication. In the event of a discrepancy between this publication and information provided on three.co.uk, this publication will take precedence.

May 10 / V2 Contents.

Pay Monthly 1 BlackBerry 9 Business 10 Pay As You Go 17 What’s on Planet 3 25 Today on Three Services 27 When it comes to what Pay Monthly Add-ons 29 you pay for Three’s International charges 31 services, we think three Special calls 35 things matter most. Directory services 36 Giving you choice. Other services 37 Treating you fairly, with Points to note 38 clear price plans and Footnotes 39 no unfair penalties. And providing great value, with some of the lowest- cost voice calls and texts you can find.

Three = great value When you’re with Three, you’ve got big flexibility. First, you can choose between paying monthly or Pay As You Go, then select the right price plan or Top-up for you. Beyond that, there’s a range of Add-ons you can select. This guide talks about what we do charge for. Our Pay Monthly Packages. 24 month Internet Talker packages. Our range of Pay Monthly packages offer great value for money. Our packages give you a generous bundle of minutes/texts and lots of great unlimited features.

UK voice minutes ™ 1,2,3,13 Three-to-Three ** *** Windows Live Minimum Price per Package Phones or texts or any * Voicemail Internet Picture Mail Skype mix of the two minutes Messenger Term month Internet Talker 100 100 Unlimited Free Unlimited Variable Free Free 24 From £10 Internet Talker 300 Choose from a 300 Unlimited Free Unlimited Variable Free Free 24 From £15 Internet Talker 500 variety of phones 500 Unlimited Free Unlimited Variable Free Free 24 From £18 Internet Talker 900 900 Unlimited Free Unlimited Variable Free Free 24 From £21

18 month Talker packages. Our range of Pay Monthly packages offer great value for money.

UK voice minutes ™ Package1,2,3,13 Phones or texts or any Three-to-Three Voicemail Internet Picture Mail Skype Windows Live Minimum Price per mix of the two minutes Messenger Term month Talker 100 100 300 Free 5MB for first month Variable Free Free 18 From £15 Talker 300 Choose from a 300 300 Free 5MB for first month Variable Free Free 18 From £18 Talker 500 variety of phones 500 300 Free 5MB for first month Variable Free Free 18 From £21 Talker 900 900 300 Free 5MB for first month Variable Free Free 18 From £24

* Unlimited Three to Three minutes are subject to limit of 5000 minutes per month. ** Free voicemail for calls in the UK to standard voicemail numbers. *** Unlimited internet is subject to a fair use limit of 500 MB per month on all 24 month Internet Talker Packages.

Outside your allowance. Mobile Internet. Charges for calls, fax and messages outside inclusive allowance of your Talker and Internet Talker packages. Internet on your phone* 10p per MB Per minute / message Packages Three UK UK UK mobiles mobiles Landline * This charge does not apply if you have a mobile internet Add on, unless you go out of bundle Voice, fax calls and text messages Talker and Internet Talker 12p 12p 12p Voicemail Talker and Internet Talker Free Video calls Talker and Internet Talker 50p 50p Video mail Talker and Internet Talker 25p Video message Talker and Internet Talker 50p 50p Picture Mail & Picture messages Talker and Internet Talker 25p 25p

1 The Real Deal. The Real Deal. 2 Our Pay Monthly Packages continued. 24 month Internet Texter packages. Our range of Pay Monthly packages offer great value for money. Our packages give you a generous bundle of minutes / texts and lots of great unlimited features.

Windows 1,2,3,13 UK text Three-to-Three *** **** ™ Minimum Price per Package Phones UK voice minutes * ** Voicemail Internet Picture Mail Skype Live messages minutes Messenger Term month Internet Texter 100 100 Unlimited Unlimited Free Unlimited Variable Free Free 24 From £17 Internet Texter 300 Choose from a 300 Unlimited Unlimited Free Unlimited Variable Free Free 24 From £20 Internet Texter 500 variety of phones 500 Unlimited Unlimited Free Unlimited Variable Free Free 24 From £23 Internet Texter 900 900 Unlimited Unlimited Free Unlimited Variable Free Free 24 From £26

18 month Texter packages. Our range of Pay Monthly packages offer great value for money.

Windows 1,2,3,13 UK text Three-to-Three *** ™ Minimum Price per Package Phones UK voice minutes * Voicemail Internet Picture Mail Skype Live messages minutes Messenger Term month Texter 100 100 Unlimited 300 Free 5MB for first month Variable Free Free 18 From £20 Texter 300 Choose from a 300 Unlimited 300 Free 5MB for first month Variable Free Free 18 From £23 Texter 500 variety of phones 500 Unlimited 300 Free 5MB for first month Variable Free Free 18 From £26 Texter 900 900 Unlimited 300 Free 5MB for first month Variable Free Free 18 From £29

* Subject to fair use limit of 5000 texts per month. ** Unlimited Three-to-Three minutes are subject to limit of 5000 minutes per month. *** Free voicemail for calls in the UK to standard voicemail number. **** Unlimited internet is subject to 500 MB per month on all 24 month Internet Texter Packages.

Outside your allowance. Mobile Internet. Charges for calls, fax and messages outside inclusive allowance of your Texter and Internet Texter packages. Internet on your phone* 10p per MB 3 UK UK UK Per minute / message Packages mobiles mobiles Landline * This charge does not apply if you have a mobile internet Add on, unless you go out of bundle. Voice and fax calls Texter and Internet Texter 10p 25p 25p Text messages Texter and Internet Texter 10p 10p Voicemail Texter and Internet Texter Free Video calls Texter and Internet Texter 50p 50p Video Mail Texter and Internet Texter 25p Video message Texter and Internet Texter 50p 50p Picture Mail & Picture messages Texter and Internet Texter 25p 25p

3 The Real Deal. The Real Deal. 4 SIM Zero – How it works. SIM Only – How it works. With our new SIM Zero plan on a minimum one month* term, you pay for only what you use and you get free voicemail, free SIM Only. ™ ** ™ ** Skype -to-Skype calls and free Windows Live Messenger With our SIM only plans, you get a set bundle of voice minutes, unlimited texts, unlimited from the UK. Three-to-Three UK minutes and free Skype™-to-Skype** calls and chat forever, with a commitment of just 30 days. If that’s not enough, you also get free voicemail* and free instant messaging using Outside your allowance. Windows Live™ Messenger from the UK**. Charges for calls, fax and messages outside inclusive allowance of your SIM only price plan. Inclusive plans 1,2,3,13 SIM £10 SIM £15 Monthly charge £10 £15 Three UK Per minute/message Price Plan mobiles UK mobiles UK landline UK Voice minutes 100 300 Voice and fax calls SIM Zero 20p 20p 20p UK Text messages Unlimited*** Unlimited*** Voicemail*** SIM Zero Free UK Three to Three voice minutes Unlimited**** Unlimited**** Text message SIM Zero 10p 10p Minimum Term 30 days 30 days

Video calls13 SIM Zero 50p 50p * Free voicemail for calls in the UK to standard voicemail number. ** Handset dependant (Windows Live™ Messenger and Skype™ requires 3G coverage) 13 Video mail SIM Zero 25p *** Fair use policy of 3000 texts per month. **** Fair use policy of 2000 Three-to-Three minutes per month. Video message3 SIM Zero 50p 50p Photo message3 SIM Zero 25p 25p Outside your allowance. * One month notice required to terminate ** Handset dependant and subject to downloading within Three services (Windows Live™ Messenger requires 3G coverage) *** Free voicemail for calls in the UK to standard voicemail number. Charges for calls, fax and messages outside inclusive allowance of your SIM only price plan.

Mobile internet. Three UK UK UK Per minute/message Price Plan mobiles mobiles landline Internet on your phone* Voice and fax calls SIM £10 & £15 12p 40p 20p 30p per MB Voicemail SIM £10 & £15 Free

* This charge doesn’t apply if you have a mobile internet Add-on, unless you go out of bundle. Text message SIM £10 & £15 12p 12p Video calls13 SIM £10 & £15 50p 50p Video mail13 SIM £10 & £15 25p Video message3 SIM £10 & £15 50p 50p Photo message3 SIM £10 & £15 25p 25p

5 The Real Deal. The Real Deal. 6 Surf the web with Mobile Broadband SIM Only. With our Mobile Broadband SIM only plans, you can have 5GB Mobile Broadband on a Mobile Broadband. one month contract if you already have a dongle!

Broadband Broadband Broadband Broadband Broadband Broadband * * SIM Only SIM Only SIM Only SIM Only 0.5GB Casual Lite 5GB 15GB 2010 15GB 2010 Broadband 5GB Broadband Lite Broadband 5GB Broadband 15GB Monthly charges £5 £0 £7.50 £15 £30 £25 Monthly charge £15 £10 £15 £15 Inclusive Data 0.5GB 0MB 1GB 5GB 15GB 15GB Inclusive Data 5GB 1GB 5GB 15GB Out of Bundle 10p £1 10p 10p 10p 10p Out of Bundle charge per MB charge per MB 10p 10p 10p 10p 24 18/24 18/24 1**/18/24 18 24 Minimum Term months months months months months months Minimum Term 1 month 24 months 18 months 24 months

All prices include VAT. See page 39 for footnotes. * Mobile Wi-Fi available on these plans27 ** Available direct from Three only

Add-on 2,3,6,22 Price Allowance Minimum term Add Wireless Modem with 20 Texts £2 20 texts 18/24 months Add Wi-Fi Device with 80 Texts £8 80 texts 18/24 months Add Wi-Fi Device with 90 Texts £9 90 texts 18/24 months Add Text with Laptop 75 £7.50 75 texts 18/24 months Add Text with Laptop 100 £10 100 texts 18/24 months Add Text with Laptop 150 £15 150 texts 18/24 months Add Text with Laptop 200 £20 200 texts 18/24 months Add Text with Laptop 250 £25 250 texts 18/24 months Add Text with Laptop 300 £30 300 texts 18/24 months Add Text with Laptop 350 £35 350 texts 18/24 months

All Add Text with laptops have a minimum term of 18 or 24 months and can only be purchased with Broadband 15GB (18 and 24 months minimum term) from Three or selected Three authorised retailers.

7 The Real Deal. The Real Deal. 8 BlackBerry from Three. Business Mix & Match. • Compatible with POP/IMAP mailboxes. Fully flexible bundle of minutes or texts18. • Up to 10 email accounts – use both your work and personal accounts. • Free Voicemail*. • Available on selected tariffs. • 300 free Three-to-Three UK minutes every month. • Emails are encrypted, giving you peace of mind. • Choice of free extra options: Add Landline Calls, Add Text and Add • Synchronise contacts, calendar and email. Three-to-Three UK mins6. • Works abroad (roaming charges apply). • Free Skype™-to-Skype calls from the UK**. • Free instant messaging using Windows Live™ Messenger** from the UK. Pay Monthly. • Free alerts to let you know your latest usage.

Availability Includes Price 1,2,3,13 Business Mix Business Mix Business Mix Business Mix Inclusive plans & Match 500 & Match 700 & Match 900 & Match 1100 Add unlimited BlackBerry 2GB of push mail and web browsing £5 per month Monthly Charges £15.32 £17.87 £20.43 £22.98

UK Voice Minutes or texts or 500 700 900 1100 Business. any mix of the two Minimum term 18 months 18 months 18 months 18 months

All prices exclude VAT. VAT is payable in addition at the current rate – See page 39 for footnotes. Availability Includes Price

Available on all Tariffs (Except Business Mix & Match) 1GB of push mail and web browsing £4.26 per month Optional Video Pack with mobile.

Monthly 3,13 Minimum charge1.6 UK video minutes term £1 Video Pack with mobile £0.85 10 incl. Three to Three Video Calling mins 18 months £2 Video Pack with mobile £1.70 20 incl. Three to Three Video Calling mins 18 months £3 Video Pack with mobile £2.55 30 incl. Three to Three Video Calling mins 18 months £5 Video Pack with mobile £4.26 50 incl. Three to Three Video Calling mins 18 months £6 Video Pack with mobile £5.11 60 incl. Three to Three Video Calling mins 18 months £7 Video Pack with mobile £5.96 70 incl. Three to Three Video Calling mins 18 months £8 Video Pack with mobile £6.80 80 incl. Three to Three Video Calling mins 18 months £9 Video Pack with mobile £7.66 90 incl. Three to Three Video Calling mins 18 months £10 Video Pack with mobile £8.51 100 incl. Three to Three Video Calling mins 18 months £12 Video Pack with mobile £10.21 120 incl. Three to Three Video Calling mins 18 months £15 Video Pack with mobile £12.77 150 incl. Three to Three Video Calling mins 18 months £20 Video Pack with mobile £17.02 200 incl. Three to Three Video Calling mins 18 months

All Video Pack with mobile are subject to 18 months minimum term. See three.co.uk/shop for latest handset info. All prices exclude VAT. VAT is payable in addition at the current rate. See page 39 for footnotes. * Free voicemail for calls in the UK to standard voicemail number. ** Handset dependant (Windows Live™ Messenger and Skype™ requires 3G coverage)

9 Additional Services. The Real Deal. 10 Outside your allowance. Business plans. Charges for calls, fax and messages outside inclusive allowance of your Business Mix & Match plan. Business 600 Business 900 Business Flat Rate Monthly charge1 £25.53 £34.04 £11

Three UK 1 Per minute/message Price Plan mobiles UK mobiles UK landline Inclusive UK Voice Minutes 750 1125 0 1,3 Voice, fax calls and text Business Inclusive UK text Messages 100 150 0 3,13 10.2p 10.2p 10.2p messages Mix & Match Three to Three Minutes* 2000 2000 2000 Business Voicemail Mix & Match Free Minimum Term 12/18/24 months 12/18/24 months 12/18/24 months 18 months contract discount – 10% off monthly access charges 13 Business Additional discount Video calls Mix & Match 42.6p 42.6p 24 months contract discount – 25% off monthly access charges

13 Business *Three-to-Three UK voice minutes. Video mail Mix & Match 21.3p

3 Business Video message Mix & Match 42.6p 42.6p UK voice and video calls13 Business 600 Business 900 Business Flat Rate Photo message3 Business 21.3p 21.3p Mix & Match Three UK mobile – voice/fax 8.5p 8.5p 6p All prices exclude VAT. VAT is payable in addition at the current rate. Other UK mobile – voice/fax 21.3p 21.3p 20p See page 39 for footnotes. UK landline 8.5p 8.5p 6p Voicemail 8.5p 8.5p Free Three UK video calls 42.6p 42.6p 42.6p Other UK mobile video calls 42.6p 42.6p 42.6p Videomail 21.3p 21.3p 21.3p Messages3 UK Text message 8.5p 8.5p 8p Text sent abroad from UK8 21.3p 21.3p 20p UK picture message 21.3p 21.3p 20p Three video message 42.6p 42.6p 42.6p

11 The Real Deal. The Real Deal. 12 Business. Business. Business Share. Outside your allowance. • Free calls to colleagues – and anyone else on a Three mobile in the UK. Per minute/ Price Plan Three UK UK mobiles UK • Flexible Business Choice allowance for inclusive calls, text and downloads. Per message mobile landlines Voice and fax calls13 Business Share plans Free 16p 16p Business Voicemail13 Business Share plans Free Business Business Business Business Broadband Share 1000 Share 2000 Share 3000 Share 4000 Share Data Business Share plans Free Video calls13 Business Share plans 42.6p 42.6p Maximum number of 3 5 7 10 Min 2-5 handsets modems Video mail13 Business Share plans 21.3p Access charge £34 £74 £114 £154 £5 Text3 Business Share plans 8p 8p Monthly sharer member Video message3 Business Share plans 42.6p 42.6p fee, for each handset £15 £15 £15 £15 £15 3 Up to 1000 Up to 2000 Up to 3000 Up to 4000 Photo message Business Share plans 21.3p 21.3p UK minutes UK minutes UK minutes UK minutes Total inclusive choice or up to 2000 or up to 4000 or up to 6000 or up to 8000 flexible allowance to UK texts or UK texts or UK texts or UK texts or 10GB share. any mix of any mix of any mix of any mix of Surf the web with Mobile Broadband. the two. the two. the two. the two.

Unlimited Unlimited Unlimited Unlimited 5 (inclusive (inclusive (inclusive (inclusive Broadband Casual, Lite, Plus, Max, 5GB and 15GB of mail on of mail on of mail on of mail on Three). Three). Three). Three). Broadband Broadband Broadband Broadband Inclusive data Fair use Fair use Fair use Fair use policy 1GB policy 1GB policy 1GB policy 1GB Casual Lite Plus 5GB on handsets. on handsets. on handsets. on handsets. Monthly charges £0 £8.51 £12.77 £12.77 Fair use policy Fair use policy Fair use policy Fair use policy 3GB on Mobile 3GB on Mobile 3GB on Mobile 3GB on Mobile Inclusive Data1 0MB 1GB 3GB 5GB Broadband Broadband Broadband Broadband Out of Bundle charge per MB 85p 8.5p 8.5p 8.5p Three to Three UK calls Free Free Free Free Free Minimum Term 12/18/24 months 12/18/24 months 12 months 18 months Minimum Term 12/18/24 12/18/24 12/18/24 12/18/24 12/18/24 (per member) months months months months months 18 month contract discount – 10% off monthly sharer member fee. Broadband Broadband Broadband Business Additional discounts 24 month contract discount – 25% off monthly sharer member fee. Broadband Max 15GB 2009 15GB 2009 Share Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 39 for footnotes. Monthly charges £21.27 £12.77 £17.02 £35* Inclusive Data1 7GB 15GB 15GB 10GB Out of Bundle charge per MB 8.5p 8.5p 8.5p Free Minimum Term 12 months 24 months 18 months 12/18/24 months

Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 39 for footnotes. *Based on minimum 2 users (£5 monthly charge + £15 per sharer). Refer to page 13 for more details.

13 The Real Deal. The Real Deal. 14 Surf the web with your mobile. Business. Add-on6 Price Allowance Additional MB Cost Video minutes. Add Internet Max*** £4.26 1GB* Add Internet Max (Contract Term)*** £4.26 1GB** Add-on Price Allowance Add Broadband Lite £8.51 1GB 8.5p Add Video Minutes Lite £4.26 50 UK Video minutes (Three-to-Three) Add Broadband Max £12.77 3GB 8.5p Add Video Minutes Plus £8.51 100 UK Video minutes (Three-to-Three) Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 42 for footnotes. * 1GB of Internet Access, Unlimited Email (ISP, Microsoft Exchange, Lotus Domino) when using Three’s ‘Email’ product. Phone Browsing only; Add Video Minutes Max £12.77 200 UK Video minutes (Three-to-Three) Your data usage does not include using your phone as a modem. This Add-on lasts the term of the contract, and early termination fees apply. Prices for business shown excluding VAT. VAT is payable in addition to the current rate. See page 39 for footnotes. ** 1GB of Internet Access, Unlimited Email (ISP, Microsoft Exchange, Lotus Domino) when using Three’s ‘Email’ product. Phone Browsing only; Available to all business customers, except for Broadband Lite, Broadband Plus & Broadband Max. Your data usage does not include using your phone as a modem. This Add-on lasts the term of the contract, and early termination fees apply. *** Includes free unlimited access to Email on Three, Three’s email service, which sends all of your personal (ISP, such as Hotmail or GoogleMail) emails straight to your phone. Email on Three is a unlimited service with no fair use limit or policy. Add-on and Email on Three service available to both Business and Consumer contract customers. Add-on not available to PAYG customers. Internet access for phone Talk & Text. browsing only, your data usage does not include using your phone as a modem. Add-on1,2,6 Price Allowance Add-on1,3,6,19 Price Allowance Minimum term Add Voice 250 (Contract term) £10 250 UK minutes Add Text with Laptop 100 £8.51 100 text 18/24 months Add Voice 500 (Contract term) £20 500 UK minutes Add Text with Laptop 150 £12.77 150 text 18/24 months Add Voice 1000 (Contract term) £40 1000 UK minutes Add Text with Laptop 200 £17.02 200 text 18/24 months Add Landline £8.51 2000 UK minutes Add Text with Laptop 250 £21.27 250 text 18/24 months Add Text 2000 £8.51 2000 UK texts Add Text with Laptop 300 £25.53 300 text 18/24 months Add Three to Three calls Free* 2000 Three to Three UK calls Add Text with Laptop 350 £29.78 350 text 18/24 months Add Text 1000 £4.26 1000 UK texts All Add Text with laptops have a minimum term of 18 or 24 months and can only be purchased with Broadband Plus or Prices for business shown excluding VAT. Vat is payable in addition to the current rate. See page 39 for footnotes. Add Voice, Add Landline Broadband Max (18 and 24 months minimum term) from selected Three authorised retailers. and Add Three-to-Three UK calls are available on all Business plans except for Broadband Lite, Broadband Plus & Broadband Max. * Add Three-to-Three UK calls is free only as part of a sale offer. Add Text 2000 is available to all business plans. Mobile internet.

Internet on your phone* All price plans £1.70 per MB

Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 39 for footnotes. * This charge does not apply if you have a Mobile Internet Add-on.

15 Additional Services. Additional Services. 16 Pay As You Go – 3Pay. Choose-a-Top-up (no expiry date)

Customers on 3Pay will get all the great stuff for free straightaway with every top-up. £10 £15 £20 £25 £30 £40 £50 • A bundle of texts that gets bigger the more you top up. • A generous allowance of mobile internet access. 3Pay – Credit / Debit card top up only. • Free Three-to-Three calls.

™ And next time you top-up, you’ll get it all over again. If this isn’t impressive enough all Three-to-Three ™ Windows Live Top-up Text Internet ** Skype the free stuff above lasts for 90 days. Oh and one last thing if you run out of credit you minutes Messenger can still use your free stuff! £5* 25 Free 150MB Free Free Free £10 600 Free 150MB Free Free Free Plus, with Three Pay As You Go, you get the following services free: £15 1000 Free 150MB Free Free Free • Free Skype™-to-Skype calls from the UK. £20 2000 Free 150MB Free Free Free £25+ Unlimited*** 150MB Free Free Free • Free Instant messaging using Windows Live™ Messenger from the UK. * Available on My3 (handset and web) only when register a credit / debit card. • Free Twitter. ** Subject to fair use policy of 5000 minutes per month *** Subject to fair use policy of 3000 texts per month • Free 0.facebook.com Outside your allowance. 3Pay. Charges for calls, fax and messages from your Top-up.

Three-to-Three Top-up Text Internet ** Three UK minutes Per minute / message mobiles UK mobiles UK landline £5* 25 Free 150MB Free Voice and fax calls13 25p 25p 25p £10 300 Free 150MB Free Voicemail13 15p £15 500 Free 150MB Free Video calls13 50p 50p £20 1000 Free 150MB Free VideoMail13 25p *** £25+ Unlimited 150MB Free Text message3 10p 10p 10p There are no catches – all the free stuff lasts for 3 months from your Top-up activation even when you run out of credit. Picture Mail & Picture messages3 30p 30p * Available on My3 (handset and web) only when you register a credit / debit card. ** Subject to fair use policy of 5000 minutes per month. Video message3 50p 50p *** Subject to fair use policy of 3000 texts per month. All prices include VAT. See page 39 for footnotes.

17 The Real Deal. The Real Deal. 18 Add what you need. Add what you need. Add-ons give you more of the Three services you enjoy the most. You get better value Broadband Add-ons6 for your money. Get your Pay As You Go working the way you want it to. Add-ons are valid for 30 days from date of activation. Additional MB Price Allowance Cost (Excludes certain internet add-ons) Broadband Lite £10 1GB 30p Broadband Plus £15 3GB 30p Choose from Includes Cost Broadband Max £25 7GB 30p Text Add-ons. Add Text 200 200 texts £10 Texts from just 5p Add Text 80 80 texts £5 20 Add Text 40 40 texts £3 Pay As You Go – Ready to go.

Choose from Includes Cost Price £29.99 £39.99 £79.99 £244.67 Mobile Web access Add Internet Daily** 1 day access (up to 120MB) 50p Data allowance 1GB 3GB 12GB 24GB Add-ons. Add Internet Weekly** 7 day access (up to 500MB) £2.50 Validity period 1 month Up to 3 months Up to 12 months Up to 24 months Add Internet Monthly** 30 day access (up to 2GB) £5

Choose Includes Cost TV Add-ons. Add TV Unlimited access Add TV (selected channels)* £2

Choose Includes Cost Email Add-ons Unlimited access to email on Add email Three for 30 days £3

All prices include VAT. See page 39 for footnotes. * Subject to viewing limit of 20 minute sessions before service is interrupted. Viewing can be resumed immediately and as many times as required. ** You will be charged 30p per MB for any usage outside your bundle.

Mobile internet. Charges for accessing the open Internet.

Internet on your phone* 30p per MB

All prices include VAT. *This charge does not apply if you have a Mobile Internet Add-on.

19 Additional Services. Additional Services. 20 Pay As You Go existing customers Choose-a-Top-up (no expiry date) – WePay & Flat12**. Just 12p a minute for calls to a UK mobile or any landline anytime with free Skype™-to- £10 £15 £20 £25 £30 £40 £50 Skype calls**, Windows Live™ Messenger** from the UK and a bundle of texts that gets bigger with the size of top-up! And next time you top-up, you’ll get it all over again. All free stuff last for 90 days. You could use your free allowances even if you run out 18 * of credit! Stretch (only for PAYG – Flat12 customers) .

1,2,3,15 19 WePay & Flat12. Choose from Includes Cost Plus get... Per min/text 700 voice minutes or text 100 Free Three to WePay customers will get the same benefits with every top-up. Stretch25 or any mix of the two £25 Three UK mins 3.6p 500 voice minutes or text 100 Free Three to Skype™ to Windows live™ Stretch20 or any mix of the two £20 Three UK mins 4p Top-up Text Internet Skype Messenger 300 voice minutes or text 100 Free Three to £5* 25 Free 150MB Free Free Stretch15 or any mix of the two £15 Three UK mins 5p £10 300 Free 150MB Free Free Stretch10 100 voice minutes or text £10 100 Free Three to 10p £15 500 Free 150MB Free Free or any mix of the two Three UK mins

£20 1000 Free 150MB Free Free Valid for 30 days. See page 39 for footnotes. * WePay Customers can get voice add-ons at £25 per 30 days. This would include 500 voice minutes. £25+ Unlimited*** 150MB Free Free

There are no catches – all the free stuff lasts for 3 months from your Top-up, even when you run out of credit. Other call/text charges remain the same. Outside your allowance. * Available on My3 (handset and web) only when register a credit/debit card. ** Handset dependant (Windows Live™ Messenger and Skype™ requires 3G coverage). *** Subject to fair use policy 3000 texts per month. Charges for calls, fax and messages from your Top-up or outside the inclusive allowance of your Stretch bundle or Add-on. WePay & Flat12 – Credit / Debit card top up only. Per minute/message Three UK mobiles UK mobiles UK landline ™ Voice and fax calls13 12p 12p 12p Top-up Text Internet Skype™ Windows Live Messenger Voicemail13,17 15p £5* 25 Free 150MB Free Free Video calls13 50p 50p £10 600 Free 150MB Free Free VideoMail13 25p £15 1000 Free 150MB Free Free Text message3 12p 12p 12p £20 2000 Free 150MB Free Free Picture Mail & Picture messages3 30p 30p *** £25+ Unlimited 150MB Free Free Video message3 50p 50p There are no catches – all the free stuff lasts for 3 months from your Top-up, even when you run out of credit. All prices include VAT. See page 39 for footnotes. To make a chargeable call you must have sufficient credit on your account. Other call/text charges remain the same. The call will be terminated if you run out of credit during a call. For details of NTS call rates please see page 35. * Available on My3 (handset and web) only when register a credit / debit card. ** Activated Pre 1st June 2009. *** Subject to fair use policy 3000 texts per month.

21 The Real Deal. The Real Deal. 22 Make international calls for less from the UK, only on Pay As You Go. With no connection fee and no need to sign a contract, we make it easy for you to stay in touch with friends and family around the world. By simply adding a 3 digit prefix in front of an international landline or mobile number, you can call abroad from as little as 2p a minute. Any call charges are per minute and are taken off your normal Pay As You Go credit. Visit three.co.uk/paygint for more information.

Price per Country Mobile or Landline Prefix minute Afghanistan Mobile 402 16 Afghanistan Landline 403 16 Australia Mobile 404 14 Australia Landline 405 3 Bangladesh Mobile 406 6 Bangladesh Landline 407 4 Canada Mobile 408 3 Canada Landline 408 3 China Mobile 410 3 China Landline 411 3 India Mobile 412 6 India Landline 413 4 Japan Mobile 414 10 Japan Landline 415 4 Lithuania Mobile 416 14 Lithuania Landline 417 3 Pakistan Mobile 418 8 Pakistan Landline 419 7 Poland Mobile 420 12 Poland Landline 421 2 South Africa Mobile 422 13 South Africa Landline 423 4 USA Mobile 424 3 USA Landline 424 3

23 Additional Services. Additional Services. 24 What’s on Planet 3?

Beyond voice and video calls, fax and It is free to browse Three messaging, the key to Three services is the services behind the on your mobile. You only pay a fixed amount Press and watch full length music when an indication of price videos, music tracks, download ringtunes, is shown on your mobile’s watch Barclays Premier League goals, shoot screen, letting you know the aliens and... much more. cost before you do anything. With Three’s Add-ons it’s easy to customise your price plan or Top-up to give you even more flexibility and value. From as little as £5 a month for Pay Monthly, you can have unlimited access to the latest football. Just choose the Add-on that means the most to you. See pages 29 and 30- for Add-ons.

25 Additional Services. Additional Services. 26 Below are a sample of Three Additional Services. Games. There are a few new concepts to grasp. We bring you the best games at the most services in Planet 3. flexible prices. You need to read the The range of Additional Services available instruction pages for each specific game (such as certain messaging, email, games, Keep up with what’s going down with World, UK, Entertainment to find out its charging details. There are and Finance news from ITN, Reuters and the BBC amongst others. online services, quickplay and save & play two types (‘Rent games’ and ‘Buy games’): News and Info Check the Weather, Travel info and your Horoscope. Or browse content) are set out in the table on the through the papers – The Sun, News of the World, and The Mirror. opposite page. If you can’t find what you want in that lot, it’s not news. Rent games. New Additional Services. With most ‘Rent games’,you pay for three Be the star of your local pub quiz team by knowing all there is days’ use from activation. ‘Online games’ to know about the top sports. From latest news to match stats, We’re constantly looking to expand and Sport wicket alerts to video goals, we’ve got all the action across all the are charged per play. You will need to be major sports. Get updates from Sky Sports, 24-7 Football and the revise our content offerings to bring you in the video service area to play an ‘Online BBC plus many others to ensure you’ll find what you’re looking for. new services. Whenever we introduce game’. Multiplayer games are a one-off new Additional Services, we’ll show the charge per session. Please read the Game price on three.co.uk and usually give you instruction page for each specific game to ™ Stay in touch with Windows Live™ Messenger, Skype and an indication of cost on your handset. So find out its charging details. Communicate Email. And find all the info you need on video calling and roaming you’ll know what you’re in for before you charges – nationally and internationally. actually start using each service. Buy games. Quickplay content. These games can be downloaded to your The perfect place to meet new friends, have a chat and share your mobile to keep for a one-off charge. videos and pics – with SeeMeTV and FaceBook®. And once you’ve This is a faster way of watching video. You Meet and Share run out of interesting things to say, pop onto eBay, find something nice and treat yourself. start watching while the rest of the video is streaming to your mobile. The video Shortcode access content. won’t be stored on your mobile. You can access some video content by dialling a short code number. From brain(s) training, to old arcade favourites, to all-action Save and play content. Games adrenaline fests – we’ve got the latest releases. Accessing shortcode content is excluded Video content that’s downloaded and from any content Add-ons. stored on your mobile for you to watch Your Three mobile is the ultimate telly-phone. Use it to watch whenever you want. your favourites from MTV, Kerrang, Kiss and loads of others. Still Entertainment looking for something to do? Catch up on all the showbiz goss, and TV flick through Heat or FHM, or have a giggle with YouTube. And Online content. when you’re not watching telly, you can always liven up your mobile with some wallpaper. Selected content you can view on your Fill your phone and your head with tracks galore at the Three mobile with no need to download. Music Store. From the latest choons to those golden oldies we Music secretly sing along to when no-one can hear us. Try Non-Stop and Tunes Music – it’s the best way to get the latest tracks without burning a Games content. hole in your pocket. And when you’re done, pimp your phone with the hottest real tunes. Games you can download onto your mobile to play them.

You’ll need a PIN for this one, and at least 18 candles on Restricted your birthday cake. Because this is where you’ll find adult entertainment, gambling, horror and adult comedy.

27 Additional Services. Additional Services. 28 Pay Monthly Add-ons. Unlimited downloads and streams to: With Three’s Add-ons it’s easy to customise your price plan to Add 24-7 Barclays Premier League and UEFA Champions League give you even more flexibility and value. Just choose the Add-on Football Sky Sports & Soccer Am Gillette Soccer Saturday that means the most Previews, round-ups and archive video footage for just £5 a month.6,7 to you. Each Add-on has a one month minimum term unless otherwise stated. If you want something extra on top of what you get with your price plan, Add-ons are the way to 20 UK Three to Three video messages do it. Add video pack 20 minutes of UK Three to Three video calls Videos, news stories and alerts from Sports, Football, Comedy, News, Additional Weather, Horoscopes, Showbiz, Out & About and rent games. For just £5 Price Allowance MB Cost a month. 6,7 * Mobile Add Internet 10 £2.50 10MB £2 * Includes free unlimited access to Email on Three, Three’s email service, which sends all of your personal (ISP, such as Hotmail or GoogleMail) emails straight to your phone. Email on Three is a unlimited service with no fair use limit or policy. Add-on and Email on Internet Add Broadband Lite**** £10 1GB 10p 6 Three service available to Consumer contract customers only. Add-on not available to PAYG customers or Business contract customers. Add-ons **** Internet access for phone browsing only, your data usage does not include using your phone as a modem. Unlimited email does not Add Broadband Plus £15 3GB 10p include 3Mail. ** Also includes Email on Three access to your work (Microsoft Exchange/Lotus Domino) emails. Add Unlimited Internet and Email £5 2GB £2 *** This add-on lasts the term of the contract, and early termination fees apply. **** Includes free unlimited access to Email on Three, Three’s email service, which sends all of your personal (ISP, such as Hotmail or GoogleMail) and work (Microsoft Exchange / Lotus Domino) emails straight to your phone. Email on Three is a unlimited service with no Choose from Includes Cost fair use limit or policy. Add-on and Email on Three service available only to Consumer contract customers. Add-on not available to PAYG customers. With this add-on your data allowance includes using your phone as a modem. Add text Add Text 500 500 texts £20 Add Text 200 200 texts £10 Add Text 75 75 texts £5

Unlimited voice calls to landlines and mobiles to USA, Canada, Hawaii, Puerto Add Rico, Hong Kong, China, Singapore and Thailand; and to landlines in Spain, International Ireland, France, Italy, Germany, Australia, Netherlands, Sweden, Belgium, 16 Switzerland, Denmark, Japan, Austria, New Zealand, Norway, Malaysia, Saver Taiwan, South Korea, Luxembourg, Poland, Portugal and Thailand. For just £15 a month it can be used any time,any day, subject to fair use of 3,000 minutes per month. 388 prefix must be dialled before country code.

Add TV Get unlimited access to selected TV channels –Vidzone, MTV shows, Channels Paramount comedy, Nickelodeon and more for £5 a month.6

29 Additional Services. Additional Services. 30 International charges. Video calls outside your inclusive allowance13 Some Pay Monthly customers will need to call Three Customer Services before leaving the UK to enable international roaming. Approval is subject to credit check. Pay As You From other networks Customers’ international roaming capability will already be activated – visit three.co.uk/ From Received roaming to see which countries you can roam in and the cost. Calls made from the UK Countries UK to Abroad To other (Excludes abroad alerts and to anywhere outside the UK normally have a one minute minimum charge and are then to UK countries Premium charged by the second15. message) Australia, Austria, Belgium, Brunei, Croatia, Denmark, However, calls made when abroad (in non-EU countries) are normally charged per Egypt, Estonia, Finland, France, Hong Kong, Hungary, minute. Calls received in non EU countries normally have a one minute minimum Indonesia, Italy, Ireland, Israel, Japan, Latvia, charge and are then charged by the second thereafter. When you’re roaming in the EU, Luxembourg, Malaysia, Poland, Portugal, Romania, £1.50 £2 £2 £1.50 the minimum charge for a call is for 30 seconds, after which calls are charged by the Netherlands, Singapore, Slovenia, Spain, South Africa, 26 Sweden, South Korea, Sri Lanka, Taiwan, UAE, and the second . Calls received in the EU are charged by the second with no minimum initial Vatican City. This list is growing and for countries not charges. Click here for details. listed the same charges will apply.

All prices include VAT where applicable (calls outside the EU are not subject to UK VAT). International call prices quoted for Pay As You Go Voice Calls for Pay monthly and Pay As You Go. calls made outside the EU are exclusive of VAT. Outside your inclusive allowance. Text messaging outside your inclusive allowance (per message)3,8 Calls Calls made Calls Calls made From other networks Band Countries from UK received when abroad when (Within the same when abroad From UK to abroad (Other bands) Band Abroad to To other Received abroad band and UK) to abroad (Excludes alerts & UK countries Premium message) Austria, Belgium, Band 0 (EU & selected European countries) 25p 11p* 11p* Free Bulgaria, Cyprus, Czech Rep, Denmark, Estonia, Band 1 and 2 25p 35p* 35p* Free Finland, France, Germany, Greece, Hungary, Ireland, All prices include VAT where applicable (calls outside the EU are not subject to UK VAT). International call prices quoted for Pay As You Go calls made outside the EU are exclusive of VAT. Italy, Latvia, Lithuania, * Plus Premium shortcode charges if applicable. Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, 3,8 0 Slovakia, Slovenia, Spain, Photo & Video messaging outside your inclusive allowance (per message) EU and Sweden, The Azores, selected Madeira, Monaco, Isle of 45p 15p 38p £1.80 European Man, Vatican City***, Aland From other networks countries Islands (Finland)***, French From UK Message format Abroad to To other Received Guiana, Guadeloupe, to abroad (Excludes alerts & Martinique, Réunion , UK countries Premium message) Canary Islands, Channel Islands (e.g. Jersey & Photo 35p 25p 35p Free Guernsey), Gibraltar, Iceland, Liechtenstein, Video 75p 50p 75p Free Norway, San Marino, All prices include VAT where applicable (calls outside the EU are not subject to UK VAT). International call prices quoted for Pay As You Go Switzerland, calls made outside the EU are exclusive of VAT. Australia, Albania, Andorra, Belarus, Bosnia & Herzegovina, Canada, Cyprus (North), Croatia, 1 Hong Kong, Montenegro, 55p 99p £1.40 £1.40 Macedonia, New Zealand, Serbia, Singapore, Turkey, USA, Ukraine 2 Rest of the world £1 £1.25 £2 £2

All prices include VAT where applicable (calls outside the EU are not subject to UK VAT.)International call prices quoted for Pay As You Go calls made outside the EU are exclusive of VAT.

31 Additional Services. Additional Services. 32 International charges continued. Roaming in Republic of Ireland. Internet and Data Usage Great value roaming in Ireland. When you roam onto other international networks where data roaming is available, the charges below will apply. The speed of internet access will depend on the network you Our Republic of Ireland prices (ROI 10p) give you a 10p flat rate for calls and texts to the are roaming on. For the latest information on which countries you can roam in, and on UK when you’re roaming in the ROI on the 3 Ireland network. So calls to the UK cost 10p which networks, visit www.three.co.uk/personal/help_support_/network_coverage_/ a minute and texts to the UK cost 10p each. Our ROI 10p rate doesn’t apply to internet going_abroad_/intlroamingpaym.omp data and standard roaming rates will apply. This is available on all Pay Monthly, Pay As You Go and Business plans.

Band Countries Cost per MB Receive calls and texts for free. Aland Islands (Finland), Austria, Belgium, Bulgaria, Canary Islands, Channel Islands It won’t cost you a penny to receive calls and texts on your mobile. (e.g. Jersey & Guernsey), Cyprus, Czech Rep, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Charges for Three UK Customers when roaming on Three ROI Network Data Band 1 Guadeloupe, Hungary, Iceland, Ireland, Isle EU and selected European £1.25 countries) of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Making/Sending Receiving Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Voice/Fax calls to UK 10p/Minute Free Slovakia, Slovenia, Spain, Sweden, Switzerland, The Azores and the Vatican City. Text messages to UK 10p/Message Free Australia, Cyprus North, India, Israel, Japan, Internet and Data £1.25/MB – Mexico, Philippines, South Africa, Taiwan, Data Band 2 Thailand, Turkey, Puerto Rico, Virgin Islands £3 (USA) and USA, Hong Kong To qualify for ROI 10p, you must be roaming on the Three Ireland network. ROI 10p Data Band 3 Rest of the World £6 prices apply when calls are made to standard UK mobiles and landlines beginning 01, 02 and 03 only. Standard roaming rates apply if you’re not roaming on the Three Ireland Data charges are for data sent and received and are calculated to the nearest kilobyte. VAT does not apply to data used in countries outside the EU. network, if you’re calling special numbers (please see pages 38 and 39 of the Price Guide), or if you’re calling or texting in countries other than the UK (including ROI) from Three Ireland. All prices include VAT where applicable. Data charges are for data sent and received and are calculated to the nearest Kilobyte. All EU Roaming calls made by Pay Monthly, Pay As You Go and Business Customers (Except calls made to Short Code/Premium Rate numbers, Directory Service, special calls and calls within the UK) are initially rounded to the first 30 seconds and are billed per second thereafter.

33 Additional Services. Additional Services. 34 Special calls. Special calls continued. Certain kinds of calls within the UK fall outside the main price levels. Charges for these calls are shown in the following tables. Please call Customer Services for details of Included in specific numbers. Click here for Premium Rate Services Code of Practice all price plan/ Number prefix Price Pay As You Go allowances 15 1 Calls, Data and Fax to other phone numbers (per minute unless otherwise stated) Click here to check the number prefixes for Isle of Man and Channel Islands (Jersey, Guernsey, Herm, Sark) International Band 0 No Included in 0087 and 0088* (Satellite phones) £7.50 per minute No Number prefix Price all price plan/ £1 per call plus 70p per Pay As You Go 076 – Pager minute No allowances Personal numbering (070, 0808130) – Band 1 25p per min No Certain 0800 numbers as featured on the Telephone Personal numbering (070) – Band 2 85p per min No Helpline Association (THA) list and Police Casualty Bureau numbers. 333 – Three Customer Services Free Free Personal numbering (070) – Band 3 £1 per call + 70p per No 444/555– Pay As You Go Top-up/balance enquiry min** 999 / 112 Premium rate (090, 091, 098) – Band A 70p per min No On-net Mobile charges Premium rate (090, 091, 098) – Band B £2.20 per min No 500 – Three Mobile Broadband customer services apply (see individual Yes price plan for details) Premium rate (090, 091, 098) – Band C 70p per call No 101 Single non emergency 10p (per call) No Premium rate (090, 091, 098) – Band D £2.20 per call No All Pay Monthly price £2 per min + £2 per plans – 15p per minute. Premium rate (090, 091, 098) – Band E call** No 0800/ 0500/ 0808 numbers that are not on the THA list, 05 Pay As You Go – 10p corporate numbers and IP Phones per minute in video No Premium rate (090, 091, 098) – Band F £1 per call No area, 15p per minute Premium rate (090, 091, 098) – Band G £1 per min No outside. Premium rate (090, 091, 098) – Band H £1.50 per call No Non-geographical numbers 0870, 0843, 0845, 0844, 0871, Premium rate (090, 091, 098) – Band I £1.50 per min No 0872, 0871327, 0871686 20p per minute. No All prices include VAT. Non-geographical numbers 087195, 084468, 0871620-5, * Satellite calls e.g. Inmarsat, excluding International Calls. 0871628, 0871680-2, 0871684-5, 0871687-9, 0871690- ** Both charges from the start of the call, See page 39 for footnotes. 3,0871695-9, 0871820-3, 0871825-9, 0872001, 0872014, 0872017, 0872021, 0872033, 0844242, 0844270-5, 0844277-8, 0844640-1, 0844643, 0844645-9, 0844952, 0844954, 0871320-2, 0871324-6, 0871329, 0872018, 0872030, 0872034, 0844276, 0844289, 0844328, 0844337, Directory services. 0844379, 0844380, 0844510, 0844690, 0871217, 0871378, 20p per call plus 20p 0871420, 0871451, 0871452, 0871846, 0871847, 0872007, per minute No There are now a host of directory enquiry services available, all of which have different 0872013, 0872047, 0872048, 0872049, 0872082, 0872107, phone numbers and different charges. 0872133, 0872139, 0872140, 0872141, 0872008, 0843001, 0843002, 0843127, 0843153, 0843154, 0844358, 0844361, The table here does not show the full list of directory services available (which is 0844416, 0871209, 0871403, 0871513, 0872097, 0872098, changing frequently) – Click here for current details. 0872189, 0872191, 0872193, 872194, 0872206, 0872208, 0872229, 0872230, 0843184, 0843189, 0872231, 0872244, 0872245, 0843280, 0872020, 0872254, 08716268, 08712000 Charges for Three directory services1. 077442-9, 077552-5, 079118, 078931, 079112, 078745, 079784, 078744, 078939, 078223, 078220, 078920, 078727, 078922, 078930, 077001, 079780, 075201, 078730, 079788, Charge for call Enquiry charge 15 078221, 078644, 078224, 078226, 078229, 079785, 078225, Out of allowance connection 078933, 079789, 079786, 075090-97,075200, 075203-09, UK mobile charges 075370, 075371, 075373, 075375-82, 075590-99, 075710, apply (see individual No 60p per call plus connection 075718, 075890-93, 075899, 077000, 077003, 077007, price plans for details) National 118 333 – 1 number search charge (includes text 30p per minute 077008, 077810, 077977-79, 078227, 078297, 078298, message delivery) 078299, 078391, 078392, 078397, 078398, 078722, 078925, 078938, 079111, 079117, 079240, 079241-48, 079370-79, International 118 313 – Up to 2 number £2.25 per call 079781-83, 07404, 07405, 074088 searches 0871323, 0871328, 0871626-7, 0871629 20p per call No Directory services for people with disabilities – 195 –1 number search Free 30p per minute

All prices include VAT. See page 39 for footnotes. 35 Additional Services. Additional Services. 36 Other services. Points to note. What we charge you for a whole range of other activities – from late payment Inclusive allowances. Changing price plans. to reconnection. On our price plans for Pay Monthly customers, If you join Three on a Pay Monthly price plan you may receive a monthly inclusive allowance. you’re making a minimum term commitment. Charges for other services Price If you do not use up your allowance in that month, you lose the unused portion of your If you joined Three after 28 February 2007, you’ll Additional copy of invoice £5 per copy allowance and it does not roll over to the next be unable to change to a lower Price Plan during the minimum term of your contract. Fully itemised bill £1 month. For Pay As You Go customers, Top-ups have no expiry date and Add-ons are valid for 30 Non-recurring payment9 £4 If you joined Three before 28 February 2007, you days (excludes certain Internet add-ons) from can ask to change to the next lower available Change of payment date £3 the date and time of activation (but you must Price Plan than the one you originally joined remember to activate them within 90 days of us on. Charge for change of Price Plan £25 (Up to) date of purchase). Reconnection10 £10 Fees and other changes to your contract with Cancellation and unlock fees. Unlock admin fee £15 Three may apply when you change Price Plan. Lump sum equivalent to the total of the monthly If you ask us to unlock your handset or modem If you wish to change to a higher available Price Unlock fee charges still remaining during the initial 12 within the first 12 months of your contract, and Plan than the one you originally joined us on, months of your Minimum Term (where applicable) you also want to cancel before the end of your you can do this (on such terms as specified by Minimum Term, you’ll be asked to pay; Failed card payment charge £25 Three) during the minimum term of your contract by moving to: Change of phone number £10 • an Unlock admin fee and Lump sum equivalent to the total of all the • a Cancellation fee (less any Unlock fee you • a higher Contract Voice Price Plan if you’re monthly charges still remaining during the have already paid or are required to pay). already a Contract Voice customer; or Minimum Term of your agreement less a discount • a higher Mobile Broadband Price Plan if Cancellation fee11 of: (i) 3% for new connecting customers who are For more information call Three Customer in the first Minimum Term of their agreement with Services. you’re already a Mobile Broadband customer; us; or (ii) 10% for existing customers that have upgraded or renewed their existing contract with Click here for more information about changing us for a further, subsequent Minimum Term. Unlimited Services. your price plan. Unlimited services (such as Add TV, unlimited text, unlimited landline calls & email, Facebook®, For more details. internet) are subject to fair use policies. Our Call Three Customer Services on 333 from your fair use policies are very fair and will not affect mobile or 08433 733 333 from any phone. Calls our typical customers. However, should you go to 333 or 08433 733 333 are free (in UK) from over the fair use limits you will be charged at the your mobile. Calls to 08433 733 333 from another standard rate. phone is charged at your Service provider’s published rate. Fair use policy. All unlimited offers are subject to a fair use policy. Refer to your package table. If you exceed these limits, we may ask you to moderate your usage. You may be charged at the standard rate or alternatively be disconnected from that service for the remainder of the month in which you have reached the fair use limit. If you continue to exceed these limits, we reserve the right to suspend or terminate your service in accordance with the Terms for Three Services.

37 Additional Services. Additional Services. 38 Footnotes. 1. Inclusive voice minutes in any price plans You can only return one call directly from the except for (i) Add Text with Laptop, which has Tariff during the contractual minimum term, the are for voice calls made from the UK to any voicemail service. As soon as you finish the call a minimum term of 18 or 24 months, and (ii) Access Charge will carry on until the end of other standard UK mobile (beginning 07 but you will be disconnected and will have to re-dial Video Pack with mobile Add-on’s, which have the last new member’s contract but all existing excluding certain numbers – see page 35 for into voicemail if you wish to continue listening to an 18 month minimum term. For Pay As You Go sharers’ minimum terms will remain unchanged. details) landline (beginning 01, 02 and 03) and your voicemail. customers, Top-ups must be activated via My3 Each member has their own minimum term voicemail (retrieved by calling 123 from your or by calling 444 within 90 days of purchase. contract which commences on the day that mobile in the UK). Inclusive texts are texts sent If you divert your incoming calls to another Once activated top-ups have no expiry date. member signs up to the Business Share Plan in the UK to a UK standard mobile (beginning number, we’ll charge you for each redirected and is not related to other sharers’ minimum 07 but excluding certain numbers – see page call. The cost of the redirected call depends on Add TV Pay As You Go Add-on gives you term who join the plan at a later date. The 35 for details). Inclusive video minutes on video your price plan and type of number. Two call unlimited access to a selection of 5 TV channels: Access Charge is payable in addition to any pack with mobile are for video calls made from charges will be incurred when an incoming call Kiss, Trax, Geek TV, Kerrang and MTV. Fair use Member Fee from the date the first member the UK to other Three UK mobiles. No rollover is diverted to voicemail whilst you are outside policy applies. joins the Business Share Plan until the last of monthly allowance to next month for Pay of the UK. This is because one call is routed to members (to join the Business Share Plan) the country you are roaming in and when you For Business Share plans, add-on allowance Monthly customers. Pay As You Go Top-up is only available to individual sharer member minimum term expires. The access fee and vouchers have no expiry date once activated do not answer, or are out of coverage, the call is each members monthly fee makes up your then diverted back to voicemail in the UK. This purchasing add-on (not all members registered (vouchers must be activated within 90 days of on Business Share plan). monthly recurring charge for the purpose of the purchase). Pay As You Go Add-ons are valid for incurs a second charge as per the published Cancellation Fee. 30 days from date and time of activation, apart international roaming call rates. 7. Usage for Add-ons is unlimited for Add 24-7 from Internet Daily, which lasts for 24 hours from Football and Add video pack. To access content, 13. Charging/Billing. Pay Monthly – All calls 2. Monthly allowances for photo and video made by pay monthly customers, (except calls activation, and Internet Weekly, which lasts for messages (if any) only apply to messages press the Triangle and then the appropriate 7 days from activation. After monthly or Top-up service icon: for Add 24-7 Football, all content to short code, premium rate numbers and EU within the UK. Messages sent from the UK roaming calls) are initially rounded to the first allowance is used up, prices for additional to international destinations, messages sent is under the 24-7 Football icon, and for Add use are shown in our service prices table (see video pack, all the content under all the icons minute and are billed per second thereafter. and received whilst abroad, photo and video After the first minute for Pay Monthly customers pages 1, 3, 5, 6, 11, 12 and 14 for Pay Monthly messages and alerts received as part of Three’s (excluding TV Channels, (FHM/Heat/MobiTV and Business customers and page 18 and 22 subscription services), Music, Tunes & Pix, Top calls are charged by the second, except some Alerts services are excluded from any monthly, roaming calls (Calls made from abroad), for Pay As You Go customers). If your inclusive Top-up and Add-on allowances for messages. Shelf, Buy & Multiplayer games, Hot Candy, allowance runs out during a call, we will charge Pics & Flics, all shortcode content and certain Directory Service and Special Calls. The call duration will be mathematically rounded to the you for the remainder of the call at the charges 3. Each text/photo/video message can specific content) is available. Add TV Channels nearest second. published in this guide. The maximum cost of accommodate 160 characters. Some handsets excludes Adult TV services, TV series Passes, calls to 08 numbers is 20p per connection plus allow for more, these will be divided and sent in Mobitv and individual clips from TV shows. Pay As You Go – For Pay As You Go customers, 20p per minute. numerous messages (depending upon length). Handset dependent. all calls made (except calls to short code, Each message will be deducted from your premium rate numbers and EU Roaming calls), International calls and messages, calls and Top-up, Add-on or monthly allowance (if any) 8. International messaging function is subject to messages made and received whilst abroad, services arrangements with respective networks are rounded up to the nearest minute and are or charged at standard rates. When you send charged by the minute. premium rate calls and messages, reverse messages to several recipients at the same time abroad. Calls and messages to these numbers charge messages, message alert services and you will be charged separately for are excluded from any inclusive allowance on All Customers – Individual events are charged directory service calls, calls to 0800 / 0500 each recipient. all price plans on Pay Monthly and Pay As You excluding VAT and are mathematically rounded / 0808 numbers that are not on the THA list, Go. Premium rate shortcode text messages sent to one tenth of a penny. VAT is then calculated non-geographic numbers (087, 084) and special 4. Monthly allowance is applied as a discount while abroad are charged at standard roaming on the total of all charges that are VAT numbers (eg 090, 070) are excluded from any against spend on content usage. Excludes SMS charge plus short code charges. applicable, and these total charges are then monthly and Top-up voice and messaging certain shortcode services and 3rd party mathematically rounded to the nearest penny. allowances. See pages 35 and 36 for details of ringtune services charges via SMS and add-on 9. Non-recurring payment: Three’s preferred these charges. You can return a call directly to purchase. Service limitations apply. method of payment is by recurring Direct Debit. First Month Pro-Rated. Your first month’s someone who has left you a message by simply Recurring payments have no additional charge. allowance and charge for your price plan or keying # at the end of their message, this is 5. Assumes use of Three USB modem, 10. Reconnection charge: If we have to suspend Add-on will depend on when in the month you called Call Return (returning a call directly from PC software dependent. or disconnect you from the Three network, we join Three or when you decide to select your the voicemail service). When using Call Return, Add-on. Whenever that is, you can start using 6. Only one of each Add-on is allowed per reserve the right to charge you for reconnecting calls are charged at your standard price plan your allowance for your price plan or Add-on account, per month. Pay As You Go customers your handset. rates or from any inclusive allocation, as though straight away. We’ll work out an appropriate can purchase more than one Internet Daily or you had made the call directly. Call returns will allowance and charge to take you to the end of Internet Weekly Add-on per month. There is 11. Cancellation fee: Pay Monthly customers be shown separately on your bill. Call return the first month. After that, you simply pay the no rollover to the next month for any Add on. only – there is no cancellation fee if you wish to from voicemail may not be made to certain standard monthly line rental or Add-on charge Three reserves the right to suspend, modify or cancel after your Minimum Term has finished. numbers such as international and premium for a full month’s allowance. withdraw Add-on’s, without notice, at any time. rate. Any call-barring restrictions you have will 12. Monthly Business choice allowance is a For pay monthly customers, each Add-on has also apply. total allowance to share between all members one month minimum term when purchased registered on the same Business Share tariff. If additional members join a Business Share

39 The Real Deal. The Real Deal. 40 20. Add Wireless Modem. Three Wireless Modem 14. Add International Saver. Inclusive calls expires, an additional Mobile Broadband Add-on Three Wireless Modem and Three Wireless covers voice calls from the UK to standard must be purchased. Add-ons last for 30 days Modem with iPod touch available as a package landlines and mobiles in Canada, USA, Hawaii, once activated (excludes Mobile Broadband with a bundle of text messages which can be Puerto Rico, China, Hong Kong, Singapore Ready to go Kit allowance). Activation starts as sent from a PC/iPod touch. Either package and Thailand. soon as you have converted a Top-up. Outside available from only £2 per month as well as your of your Add-on allowance data usage will be chargeable data plan (minimum 18 month term The allowance can also be used to call standard charged at £1 per MB. Charged by the byte. contract), where the Wireless Modem and iPod landlines in Australia, Austria, Belgium, Mobile Broadband is compatible with Windows touch (if applicable) are essentially included at Denmark, France, Germany, Ireland, Italy, Japan, 2000, XP and Vista operating systems and Mac no extra charge with a text bundle. Inclusive Luxembourg, Malaysia, Netherlands, New OS (may require additional drivers). Maximum texts are texts sent from a compatible PC/iPod Zealand, Norway, Poland, Portugal, South Korea, speeds of up to 2.8Mbps on Three’s HSDPA touch in the UK, to UK mobiles using a text Spain, Sweden, Switzerland and Taiwan from network. messaging application on your PC/iPod touch. the UK. 18. Business Offers. Free voicemail is for 21. EU Roaming charging/billing. ll EU Roaming Unlimited calling with International Saver is calls made in the UK to the standard calls made by Pay Monthly, Pay As You Go and subject to fair use policy of 3000 minutes per voicemail number. Business Customers (Except calls made to Short month. Customers will be sent a warning text Code/Premium Rate numbers, Directory Service, at 2500 minutes and a confirmation text at 3000 Free extras offer on Business Mix & Match special calls and calls within the UK) are initially minutes explaining the fair usage policy. – offer only available direct from Three for rounded to the first 30 seconds and are billed a limited period to new approved business per second thereafter. Available to new Pay Monthly customers customers registering direct with Three on entering into a minimum term contract a Business Mix & Match price plan while the 22. Three Wireless Modem is available as a (directly from Three). 388 prefix must be called customer remains on the promoted price plan. package with a bundle of text messages which before country code. Customers on Business Mix & Match 300, can be sent from a PC. The Wireless Modem is also available on its own in some Three retail Video and fax calls are excluded. There is no 500 and 700 will received Add Three to Three channels from £39.99 depending upon the price rollover to the next month. Excludes whilst UK minutes which consists of 2000 Three to plan. Alternatively, you could buy an “Add- roaming abroad. Three UK voice minutes a month. Business Mix & Match 900 customers may choose from Text with Device” add-on, and get this whole Your first month’s Add-on charge and allowance either (1) Add Three to Three UK minutes package from only £2 per month as well as (where applicable) may be pro-rated. which consists of 2000 Three to Three UK your chargeable data plan (minimum 18 month voice minutes a month; or (2) Add Text which term contract), where the Wireless Modem is 15. Stretch Terms – Standard Tariff Terms. consists of 1000 text messages sent from the essentially included at no extra charge with a Inclusive units are for calls from the UK to UK UK to other standard UK mobiles a month. text bundle. Inclusive texts are texts sent from standard rate landlines beginning 01, 02, 03 Business Mix & Match 1100 customers may a compatible PC in the UK, to UK mobiles using and UK mobiles, and for texts sent in the UK to choose from either (1) Add Three to Three UK a text messaging application on your PC. You standard UK mobiles. The maximum charge for minutes which consists of 2000 Three to Three need to download the software for the text calls to 08 numbers is 20p per connection plus UK voice minutes a month; or (2) Add Text which message application (included with the Wireless 20p per minute. Stretch bundles are valid for 30 consists of 1000 text messages sent from the Modem) and this currently works with Windows days. Available to new customers and existing UK to other standard UK mobiles a month; or (3) XP or Vista. The text messaging application and customers who opt-in to the Flat12 tariff, and Add Landline Calls which consists of 2000 voice text messaging currently doesn’t work with Mac convert top-up to a stretch bundle. Rates stated minutes for calls made in the UK to standard UK operating systems, but it can be used for are based upon full utilisation of Stretch bundle landlines (beginning 01, 02, 03) a month. Terms Mobile Wi-Fi. within 30 days. apply. See instore or three.co.uk for details. 16. Stretch Offer – Free 100 Three-to-Three 19. Add Text with Laptop. All Add Text with minutes. Available to Flat12 customers only, Laptop add-ons have a minimum term of 18 subject to activating and converting a top-up or 24 months and can only be purchased with into a Stretch bundle. Calls are 100 Three to Broadband 5GB, Broadband Lite or Broadband Three UK voice minutes (valid for 30 days from 15GB plans (on an 18 or 24 month minimum activating a Stretch bundle). Stretch bundle has term contract) direct from Three or via selected 30 day validity period. Three authorised retailers. Inclusive texts are texts sent in the UK from laptop to standard 17. Inclusive GB allowances within Mobile UK mobiles. Laptop supplied by Three (in Broadband Ready to go Kits are valid for up to: respect of add-ons purchased via Three) or from (i) 3 months (for 3GB kit), (ii) 12 months (for 12GB authorised Three retailer (in respect of add-ons kit) or (iii) 24 months (for 24 GB kit) from the purchased via an authorised Three retailer) at no date of activation. Once your Mobile Broadband additional charge. Ready to go Kit GB allowance is reached or

41 The Real Deal. The Real Deal. 42