WORKING TOGETHER Parts and people. In the news.

July 2008 Edition

In this issue:

A SURPRISE FIRST DCNE honors Totaline.

MOTY-KO® Changing the way pros do tools.

CHILL OUT WITH PURON® REFRIGERANT And get FREE stuff.

WHY IT’S SMART TO UNWIND Take a break from the daily grind. JULY PAGE 2

ot In the next f ew m onths, we ’ll be in troducing a n ew c olumn in Work ing Together — H ut you a nd Air. Don’t min d t he tongue-in-cheek n ame. We want to pro udly h erald news ab o ? your colleagues in the H VAC/R in dustry: did you work on a particularly tough job recently elebrating Win an aw ard? I s t here an important birt hday or anniversary coming up? (W e’re c tractor, a our 20th!)M aybe y ou’re p roud of a majo r ac complishment? Wheth er you’re a con technician, a d ealer, or a coun ter sa les pe rson, t ell us about y our news. E -mail information so you can and photos to: [email protected]. We ’ll print it in Wo rking Together, share your go od ne ws w ith e veryone in t he H VAC/R in dustry a cross the country. d And now, on w ith t he J uly Work ing Together. Lots o f good s tuff in t his is sue: a b ran and an new Stump Jim Flynn c olumn, some go od news abo ut a n aw ard given t o Totaline, his article on w hy v acations a re just s o d arned good f or you (do n’t le t y our bo ss miss t one!). ® Of course, there’s Free Stuff for J uly, too: freeMoty-Ko safety glasse s with t he ® purchase o f a Mot y-Ko power t ool, a nd a JugL ugger refrigerant carrying stra p with the ® ne.com. purchase o f two Puron refrigerant c ylinders. F ind ou t more o nline at www.totali Don’t forge t: send us y our n ews!

—Mike Dziok, T otaline m arketing ma nager JULY PAGE 3

MOTY-KO AND TOTALINE: POWER TOOLS FOR THE PROS HVAC/R professionals need professional power tools. spaces.” That’s why Totaline stores offer the Moty-Ko® line. Moty-Ko tools are only available through wholesalers, so “Moty-Ko power tools are made for the professional “when contractors buy them from Totaline, they are buying them contractor,” said Jay Seitz, Totaline category manager. “They are from somebody they know and trust, and from the place they buy equal in quality and reliability to other professional-grade tools, their HVAC/R service parts on a daily basis,” Seitz said. In fact, yet their prices are very competitive.” Totaline offers an over-the-counter exchange for Moty-Ko tools for Totaline carries the Moty-Ko power tools contractors need: one year from the date of purchase for any problems caused by a • 18 volt hammer drill manufacturer’s defect. • 14.4 volt regular drill/driver Moty-Ko also offers a complete line of high quality sheet • 18 volt reciprocating saw metal screws and a full line of accessories including gloves, (sold as saw only; a kit with saw, safety glasses, drill bits and blades. case, and one battery; or a kit with Beginning July 1, contractors can receive a free pair of saw, case, and two batteries) Moty-Ko safety glasses with the purchase of a Moty-Ko power • 12 volt impact driver tool from a Totaline distributor. Free Stuff offers are available to “The 12 volt impact driver is our most popular Moty-Ko power customers in the and Canada. For more tool,” Seitz said. “It is perfect for sheet metal screws, is information, visit www.totaline.com. lightweight, and is only 9.5 inches tall, so it’s easy to get into tight JUNE PAGE 4

HVAC/RHVAC/R victories. victories. Every Every day. day.

Totaline is proud to celebrate 20 years of HVAC/R moments like this one. In the HVAC/R business, wasted time is wasted money. That’s why Totaline strives to be your one-stop shop. From Puron® refrigerant to linesets to copper fittings, Totaline is your number one source for everything you need to do your job. • ACR copper tube • air conditioner whips • black pipe and fittings • refrigerant • REF copper coils • brass fittings • thermostat wire • copper fittings • PVC fittings

JugLugger refrigerant carrying strap *Get a FREE JugLugger® refrigerant carrying strap with online offer completion and proof of purchase (2008 invoice showing purchase of two R410A Puron® refrigerants from a Totaline distributor. See site for details.) Go to www.totaline.com, click the link to “Free Stuff” for full details and follow the FREE!FREE! instructions. While supplies last. One per person; certified HVAC/R professionals only.

*JugLugger is a registered trademark of SC Products Inc. JULY PAGE 5

DCNE HONORS TOTALINE WITH AWARD OF RECOGNITION Distributor Corporation of (DCNE) recently headquarters in Malden, Mass. honored the Replacement Components Division of Carrier Corp. DCNE surprised the Witz brothers with the award during a (Totaline) with an award to recognize its exemplary performance May visit. “It was completely unexpected,” said Jim Witz. “Charlie and service. presented RCD with the award for our work and our loyalty.” John Product manager for OEM parts and 37-year DCNE Witz was the DCNE Totaline salesperson for several years prior employee Charlie Bassett presented Totaline representatives and to Jim Witz taking over the account last September. brothers Jim Witz, Zone 1A and international sales manager, and The award, which reads “With gratitude to the Replacement John Witz, zone sales manager, with the award at DCNE Components Division of Carrier Corp. in recognition of more than JULY PAGE 6

45 years of exemplary performance and service as DCNE’s parts relationship and I was honored to represent RCD in receiving this and supplies provider,” is the first award that DCNE has award.” presented to a vendor. Jim Witz added, “John and I were there to get the award, but “We’ve wanted to do this for a while,” said Jerry Murphy, it honors all the people of RCD and all the people who help us do DCNE parts division manager. “RCD’s professionalism and ease what we do to serve DCNE.” of doing business have helped forge a strong and meaningful relationship with us.” Totaline has been a provider of quality HVAC/R products for 20 years. “We grew our business with RCD and formed a strong relationship,” said Greg Kolligian, DCNE vice president of sales and marketing. “We wanted to honor them for years of reliability and service.” Owned and operated by the Kolligian family since 1963, DCNE serves , , Rhode Island and Eastern . It provides a full line of commercial and residential HVAC/R products, Totaline parts and supplies, and has branches in Westwood, Mass., Salem, N.H.; Westbrook, Maine; Cranston, R.I.; and a parts store at its Malden, Mass., headquarters. “I can’t say enough about what a great bunch of people they are. DCNE is a class organization, with some of the best people in this industry working there,” said John Witz. “It’s been a great L-R: Jim Witz, Zone 1A and international sales manager; Greg Kolligian, DCNE vice president of sales and marketing; John Witz, zone sales manager

L-R: Jim Witz; Jerry Murphy, DCNE parts division manager; John Witz L-R:Jim Witz; Charlie Bassett, Product manager for OEM parts and 37-year DCNE employee JULY PAGE 7 STUMP JIM FLYNN

Totaline training manager Jim Flynn answers your questions about Totaline and the HVAC/R industry. A SEER SOLUTION Q: A contractor in the Northwest asks: To get the greater SEER values required by regulations, most condensing units now come with at least one, if not two, TXVs (thermo expansion valves). There are so many models, how can I keep the right ones on my truck?

A: Great question! As usual, I checked with our resident expert on TXVs — Igor Bychkov. He reminded me of a kit he talks about in his Totaline University class. It’s called an HFK Service Kit. TXVs are composed of three major components: a cage, a power element and a valve body. Different combinations make different valves. The service kit allows for field assembly of the valve(s), and a small number of components can service a majority of applications — literally hundreds. This will help you reduce your trips to the store as well as help reduce your inventory. The kit comes with all the instructions you will need to make the appropriate selections and you can easily replace components as you use them. Your local Totaline store can help you build a kit as well as take care of your replenishment needs. Do you have a question that could earn you some Totaline Free Stuff? Simply send me an HVAC/R question, and if I use it in this column, you get Free Stuff!

James Flynn [email protected]

Jim Flynn is training manager for Totaline and has 35 years of experience in HVAC/R. Every month, we challenge readers to Stump Jim Flynn with a question about Totaline and the industry. Contact him at [email protected]. JUNE PAGE 8

Hermetically challenged? Should’ve gone to Totaline. Don't rip your hair out looking for the compressor you need. Totaline is your compressor warehouse, offering you all major brands of hermetic compressors. And of course you'll find the parts, supplies, tools and accessories you need all in one place.

Totaline hat* Get a FREE Totaline hat with online offer completion and proof of purchase (2008 invoice showing purchase of any Copeland® residential hermetic compressor from a Totaline distributor. See site for details.) Go to www.totaline.com, click the link to “Free Stuff” for full details and follow FREE!FREE! the instructions. *While supplies last. One per person; certified HVAC/R professionals only. JULY PAGE 9

TAKE A VACATION! For anyone in the HVAC/R business, the words “summer” more than 12,000 men at a high risk for coronary heart disease. and “vacation” probably aren’t ever used together in the same Gump and Matthews found that those with regular annual sentence. As the busiest season for the HVAC/R industry, vacations had a lower risk of death during the study period summertime — when so many others are on vacation — keeps relative to those skipping their vacations. “Vacations may not only technicians and contractors working around the clock. But recent be enjoyable, but also health promoting,” said Gump. studies show that if you can fit in a vacation during other times Good for your mind: Women who take vacations frequently when business is less hectic, your health, your mind and maybe are less likely to become tense, depressed or tired, according to a your job, are better for it. 2005 study conducted by researchers at Marshfield Clinic, According to a 2007 international study by Expedia.com, Marshfield, Wis., and published in the Wisconsin Medical Journal. about one-third of employed U.S. adults usually do not take all of Good for your job: The same Expedia.com study mentioned the vacation days they receive each year. Other studies show that above found that nearly two in five (39%) employed U.S. adults vacationers work while on vacation or that they might only take a reported feeling better about their job and feeling more productive day or two off rather than a full week or more. This lack of a “real” upon returning from vacation. vacation can have adverse effects. Everyone needs an occasional break. Even Ed Gancarz, Vacations have been show to be: principal of the SHA+RP Institute and one of our favorite business Good for your health: Vacations may protect health by experts, takes vacations. He’s away on one right now, and his reducing stress. Brooks B. Gump, PhD, of the Department of column will return in August, when he’ll discuss “Once-a-Year Psychology at the State University of New York at Oswego and Cost Cutting Ideas. Set It and Forget It!” So if you can, follow Ed’s Karen A. Matthews, PhD, of the Department of Psychiatry at the example, and consider a vacation. It might be just what you need University of Pittsburgh, analyzed data from a nine-year study of after the summer rush.

Sources: http://www.cfah.org/hbns/newsrelease/vacations9-22-00.cfm

http://media.expedia.com/media/content/expus/graphics/pro mos/vacations/Expedia_International_Vacation_Depriva- tion_Survey_Results_2007.pdf

http://www.marshfieldclinic.org/patients/default.aspx?page= newsreleases&id=2831 JUNE PAGE 10

Like kids in a candy store. All the tools the HVAC/R pro could ever want! HVAC/R pros have a blast when they shop the large selection of tools at Totaline. From cordless drills to reciprocating saws to infrared thermometers, Totaline offers all the tools you need and want to do your job. Come to Totaline and play today!

Moty-Ko® safety glasses* Get FREE Moty-Ko safety glasses with online offer completion and proof of purchase (2008 invoice showing purchase of any Moty-Ko power tool from a Totaline distributor. See site for details.) Go to www.totaline.com, click the link to “Free Stuff” for full details and follow FREE!FREE! the instructions. *While supplies last. One per person; certified HVAC/R professionals only. JULY PAGE 11

PURON® REFRIGERANT AT TOTALINE BEATS THE SUMMER HEAT July means a jump in temperatures, and chances accepted, long-term refrigerant for the heating and cooling are, HVAC/R contractors are getting more and more air industry. conditioning calls each day. In just one stop at their “Totaline is a contractor’s one-stop shop for Totaline store, contractors can find the Puron® refrigerant refrigerant,” said Todd Parody, Totaline category manager. they need to service homeowners’ air conditioning units. “Our knowledgeable counter sales associates will help Puron refrigerant, used in residential and light them find Puron and whatever else they might need for commercial air conditioning, is environmentally sound and the job, so they can get back to work fast and keep their chlorine-free. It is the alternative to R-22 refrigerant, which customers cool.” was commonly used in the past and, according to the Beginning July 1, contractors can receive a free 1990 Clean Air Act, must be phased out because it may JugLugger® refrigerant carrying strap with the purchase of cause the earth’s ozone layer to diminish. two R410A refrigerants from a Totaline distributor. Free Testing in hundreds of thousands of homes has Stuff offers are available to customers in the United States proven that Puron refrigerant is superior to R-22 not only and Canada. For more information, visit in environmental safety, but in performance and energy www.totaline.com. efficiency. These results have made Puron a universally FREEFREE Stuff in 20082008 AVAILABLE NOW

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LAUNCHED IN APRIL LAUNCHED IN MAY LAUNCHED IN JUNE COMING SOON

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Tools not included AUGUST SEPTEMBER

OCTOBER NOVEMBER DECEMBER

Actual promotional item styles may vary slightly. Visit www.totaline.com and click the “FREE STUFF” link.