June 2021

TABLE OF CONTENTS June 2021

PUBLIC SAFETY

FIRE-MEDICAL 2

POLICE 10

CITY DEPARTMENTS

COMMUNITY DEVELOPMENT 49

ECONOMIC DEVELOPMENT 54

FINANCE 57

HUMAN RESOURCES 59

HUMAN SERVICE & COMMUNITY VITALITY 62

INFORMATION TECHNOLOGY 68

MARKETING & COMMUNICATIONS 77

PARKS & RECREATION 81

PUBLIC WORKS 85

SPORTS AND TOURISM 91

WATER RESOURCE MANAGEMENT 97

1 Monthly Report for June of 2021 Prepared by Financial Mgmt. Analyst Sr. Jennifer Felton Operational Staff by Shift (BC & below) Operational Staff on light duty Shift BC Capt Eng FF Total Haz Mat Paramedic Shift BC Capt Eng FF EMS Total A 1 9 9 20 39 6 22 A 0 B 1 10 10 24 45 13 21 B 1 1 C 1 8 11 22 42 8 24 C 0 D 5 6 1 3 15 3 4 40 0 Total 8 33 31 69 141 30 71 Total 1

FY21 Positions Authorized / Actual Sworn Personnel - Actual SFMD Personnel Authorized Actual Department Director / Fire Chief 1 Department Director - Fire Chief 1 1 Assistant Dept. Director / Assistant Chief 2 Assistant Director - Assistant Chief 2 2 Fire Battalion Chief 8 Battalion Chief 8 8 Fire Captain 33 Fire Captain 33 33 Fire Engineer 31 Fire Engineer 31 31 Firefighter 69 Firefighter 66 69 Total 144 Fire Marshal 1 1 Non-Sworn Personnel - Actual Fire Inspector 3.5 3 Administrative Specialist 1 Fire & Life Safety Education Specialist 1 1 Administrative Technician 1 Financial Management Analyst Senior 2 1 Financial Management Analyst Senior 1 Financial Specialist 2 2 Financial Specialist 2 Fire Inspector 3 Administrative Specialist 1 1 Fire Marshal 1 Administrative Technician 1 1 Fire & Life Safety Education Specialist 1 Service Worker 1 1 Service Worker 1 Civilian EMT 15 11 Civilian EMT 11 Civilian Paramedic 18 18 Civilian Paramedic 17 Total 186.5 184 Total 40

Vacant Positions Position Personnel Control Number Beginning Date Fill Date Hours Unit Assignment Financial Management Analyst Sr 100084 5/11/2021 TBD 40 Fire Admin Fire Inspector (PT) 101033 TBD TBD 20 Fire Admin Civilian EMT 101065 2/12/21 TBD 56 Operations Civilian EMT 101192 3/13/21 TBD 56 Operations Civilian EMT 101064 3/17/21 TBD 56 Operations Civilian EMT 100964 6/1/2021 TBD 56 Operations

2 Military Leave (ML) / Funeral Leave (FL) / Family Medical Leave (FM) / Paid Medical Leave (PM) / Jury Duty (JD) Personnel Control Number Leave Type Beginning Date End Date Hours Shift 100998 ML 06/02/2021 06/14/2021 108 A 100192 FL 06/21/2021 06/22/2021 48 B 101164 ML 06/09/2021 06/28/2021 192 B 100225 FMLA 06/01/2021 06/01/2021 24 A 100172 FMLA 06/01/2021 06/01/2021 24 A 100995 FL 06/11/2021 06/12/2021 48 C 100734 ML 06/13/2021 06/13/2021 24 A 100193 ML 06/02/2021 06/02/2021 12 A 101198 ML 06/07/2021 06/14/2021 89 A 101106 FMLA 06/02/2021 06/30/2021 168 D 100741 FL 06/13/2021 06/13/2021 24 A 101071 ML 06/14/2021 06/14/2021 24 A 101072 ML 06/14/2021 06/14/2021 24 A 100231 ML 06/06/2021 06/06/2021 24 C 100200 ML 06/05/2021 06/12/2021 96 C

Restricted Duty Personnel Control Number Rank Shift Type of Injury Estimated return to full duty Assignments 100170 CPT C Work Related TBD Off Work 100967 EMS B Non-Work Related TBD Admin Office

Training Assignment Name Description Course Dates Location of Assignment Captain Ryan Flinn Phoenix Fire Academy 2/22/21 - 6/4/21 Phoenix Fire Academy Michael Aguirre Phoenix Fire Academy 2/22/21 - 6/4/21 Phoenix Fire Academy Kristopher Hall Phoenix Fire Academy 2/22/21 - 6/4/21 Phoenix Fire Academy

Special Assignment(s) Name Assignment / Position Dates Hours Captain Rick Brown Logistics 02/22/21 - 06/04/21 40 Captain Ryan Flinn RTO at Fire Academy 02/22/21 - 06/04/21 40 Engineer Jennifer Bennie Logistics 04/19/21 - TBD 40 Battalion Chief Kevin Spirlong BC302 05/03/21 - TBD 40 Battalion Chief Wade Rogers BC302 05/03/21 - TBD 40 Captain James Ruff Training Captain 05/03/21 - TBD 40 Captain Kevin Johnston Pinnacle 06/11/21-06/27/21 40+ Captain Steven James Pinnacle 06/11/21-06/27/21 40+ Engineer George Reitz Telegraph 06/19/21-07/03/21 40+ Captain Wesley Odom Telegraph 06/19/21-07/03/21 40+ Engineer Mike Naehrbass Telegraph 06/19/21-07/03/21 40+ Engineer Tracy Wright Telegraph 06/19/21-07/03/21 40+

3 Top Incident Types this Month Type of Incident Total ALS EMS (Advanced Life Support) 659 BLS EMS (Basic Life Support) 485 Good Intent / Cancelled 123 Service Call 110 Fire Alarm 72 BLS 962 (Car Accident) 35 ALS 962 (Car Accident) 7 Fires 35 Other Incidents 15 Total 1,541

Total responses by SFMD Apparatus (Does not include cancelled calls) June YTD YTD Unit Change 2021 2021 2020 BC301 39 230 203 13% BC302 3 24 N/A N/A CR301 0 18 164 N/A E301 210 1366 1124 22% M301 161 957 764 25% E302 238 1526 1288 18% M302 215 1316 1140 15% E303 198 1297 1180 10% M303 181 1153 1029 12% E304 88 489 391 25% T304 6 28 35 N/A L305 / LT305 177 1214 1217 0% LA305 0 27 1238 N/A E305 0 4 57 N/A M305 209 1356 1162 17% HM308 8 71 48 N/A E306 157 1128 1042 8% E307 150 855 655 31% M307 128 814 630 29% U307 10 45 33 N/A E308 166 1139 N/A N/A CM301 5 57 27 N/A Total 2,349 15,114 13,427 13% 4 Automatic Aid Breakdown

Dept. June YTD YTD % Type of Aid Name 2021 2021 2020 Change

Given (Outside COS) AFMA 75 446 369 21%

Received (in COS) AFMA 93 444 381 17%

El Given (Outside COS) 21 129 151 (15%) Mirage El Received (in COS) 67 373 320 17% Mirage Sun Given (Outside COS) 13 101 97 4% City Sun Received (in COS) 15 111 97 14% City

Total Incidents by COS Council District

Council June YTD YTD % District 2021 2021 2020 Change

#1 Acacia 213 1,372 1,267 8%

#2 Cottonwood 304 2,142 1,960 9%

#3 Mesquite 173 996 838 19%

#4 Mulberry 228 1,535 1,277 20%

#5 Palm 313 1,873 1,739 8%

#6 Palo Verde 140 924 740 25%

Total 1,371 8,842 7,821 14%

June June Total Incidents Year to Date Comparison 2021 / 2020 Fire Incidents 2021 2020 Incident June % of YTD YTD % Type 2021 Incidents 2021 2020 Change Total Fire Incidents 35 32 Fire 35 2.2% 183 138 33% Fires within the COS 25 21 EMS 1,238 77.7% 8,123 7,040 15% Service Call 110 6.9% 661 769 (14%) Fires with property damage 5 5 Fire Alarm 72 4.5% 388 361 7% Total Value of Property $315,545 $419,300 Good Intent / 123 7.7% 839 798 5% Cancelled Total amount of Property Saved $301,454 $2,299 Other 15 0.9% 94 76 24% Total 1,593 100% 10,288 9,182 12% Property Saved 96% <1% 5 Baseline Performance / 1st Unit / Code 3 Inside the COS June of 2021 1st Unit 1st Unit Call Processing 1st Unit Turnout 1st Unit Travel Number Total Response Total Response Incident Time 90th % Time 90th % Time 90th % Area of Time Average Time 90th % Type (Call received (Dispatch to (En route Incidents (Call received (Call received To dispatch) En route) to arrival) to arrival) to arrival) Urban FIRE 16 1:45 1:00 8:54 5:56 11:23

Rural FIRE 3 0:56 1:38 16:18 9:04 18:26

Urban EMS 1,033 1:33 1:15 6:40 5:06 8:40

Rural EMS 45 1:27 1:44 9:58 7:13 12:27

Baseline Performance / 1st Unit / Code 3 Inside the COS Last 12 Months 1st Unit 1st Unit Call Processing 1st Unit Turnout 1st Unit Travel Number Total Response Total Response Incident Time 90th % Time 90th % Time 90th % Area of Time Average Time 90th % Type (Call received (Dispatch to (En route Incidents (Call received (Call received To dispatch) En route) to arrival) to arrival) to arrival) Urban FIRE 169 1:47 1:08 7:45 4:57 9:29

Rural FIRE 51 2:07 1:48 13:12 9:18 19:13

Urban EMS 14,053 1:23 1:16 6:32 5:02 8:26

Rural EMS 855 1:32 1:33 10:18 7:45 12:44

6 SFMD Medic Units Call Volume / June 2021 Total Number of % of calls that Average Potential Unit Arrivals Transports Became Transports Transport Billed Revenue M301 166 120 72% $1,080.85 $129,702.00 M302 221 185 84% $1,072.06 $198,331.10 M303 2189 140 74% $1,107.80 $155,092.00 M305 224 155 69% $1,062.58 $164,699.90 M307 134 99 69% $1,102.72 $109,169.28 Total 934 699 75% $1,085.20 $756,994.28

Estimated Ambulance Supply Costs Total Revenue received for ALL SFMD $14,479,048.48 Ambulances as od 6/30/2021)

SFMD Medic Units / Revenue Received Total Revenue invoiced for ALL SFMD $32,001,667.97 Ambulances (11/2/2015 - 6/30/2021)

Estimated Ambulance Supply Costs Total Transport / Medical Supply Costs $753,292.52 For ALL SFMD Ambulances (as of 6/3/2021)

Monthly Overtime Costs / June 2021 Description Code % Hours Rate Costs Wildland Deployment 2912 3011 10% 600 $50 $30,000.00 Constant Staffing Medic Unit Shift 2912 3003 9% 542 $43 $23,306.00 3019 CS Wildland Deployment Backfill 2912 3019 9% 536 $43 $23,048.00 Constant Staffing PTO Vacation 3001 15% 845 $43 $36,335.00 Constant Staffing PTO Sick 2912 3002 11% 651.5 $43 $28,014.50 Program Instruction 2.1 4014 5% 315.5 $50 $15,775.00 Other Specify in Notes 2912 3099 6% 341.5 $43 $14,684.50 Constant Staffing Workers Comp Injury 2912 3005 6% 321 $43 $13,803.00 Remaining OT Codes* N/A 28% 1604.75 $43-50 $69,572.00 Total N/A 100% 4,152.50 $43-50 $254,538.00 Reimbursable Lines* N/A 28% 1,592 $43-50 $72,656.00 Modified Total after deducting reimbursable lines N/A 72% 4,164.25 $43-50 $181,882.00

FY21 Overtime spent compared to fiscal calendar

We are 100% into FY21 & have utilized 85% of the overtime budget.

7 Completed Fire Prevention Inspections Inspection Type This Month Year to Date Annual Assembly Inspection 0 2 Annual Institution 1 5 Annual Residential 0 3 Annual Scheduled Inspection 3 17 Annual School Classroom Inspection 0 1 Annual School Inspection 0 2 Assist to Operations 0 2 Assisted Living 1 17 Behavioral Health 0 5 Citizen Complaint 0 1 Engine Company Inspection 0 2 Fire Department Complaint 0 2 Fire Protection System Inspection 0 2 Fireworks Permit 0 1 Group Home 0 2 Knox eCore Installation 0 4 Knox keys update 0 8 New Construction Access 5 23 New Construction Final 51 232 New Construction in Progress 23 163 Re-Inspection 17 107 Restaurant 11 199 Site Services 6 2 TUP Inspection 0 11 Total Inspections 118 813

Completed Training Hours Training Category This Month Year to Date Company Training 462 2,540 Driver / Operator 4 107 EMS Training 44 437 Live Fire 0 139 Haz Mat Training 14 88 Officer Training 13 143 Target Solutions Training (Online) 191 1,849 Total Hours 728 5,303

Training Hours per member per month (Average) This Month Year to Date Training hours divided by operational membership (169)* 4.3 hours 31.3 hours *169 Personnel Include: Captain, Engineer, Firefighter, EMT & Paramedic 8

June 2021

ACHIEVEMENTS

 Celebrated Citizen’s Patrol Members at the Annual CP Recognition Banquet  Promoted Sergeant Murton to Lieutenant  Hosted a Coffee with a Cop community event at Spencer’s Place

PERFORMANCE MEASURES

 See Attached Detailed Activity Report

BUDGET

 FY2021 Overall Budget 78% used through 96% of the fiscal year o FY2021 Personnel 80% used through 96% of the fiscal year o FY2021 Overtime 114% used through 96% of the fiscal year o FY2021 Supplies & Services 65% used through 96% of the fiscal year

PROGRAMS

 Ongoing Traffic Operations Plan o Partnered with GOHS for Operation Spring Brake (May 3rd-June 28th) . Educate and enforce speed, pedestrian, motorcycle, safety belt, child safety seat, and hands free laws o Operation 4 Way Stop on 175th Ave (June 28th-July 11th) . Provide awareness to the public regarding two new 4-way stop intersections here . Prevent traffic collisions through enforcement and education

1 | Monthly Update9

Citizens and businesses in Surprise continue to send encouragement and support to the Department via an endless supply of cards, snacks, and goodies!

Serra Gaucha Brazilian Steakhouse delivered 60 lunch plates to show their appreciation for all the Police Department does for the community.

A citizen delivered food from Bonfire Craft Kitchen to officers as a Thank You for great service

Pepsi Co donated a pallet of Propel Water for officers to stay hydrated in the record- breaking heat

A citizen delivered

boxes of delicious Hostess treats

TURNCO General Engineering donated 60 cases of water to our Homeless Outreach Program

2 | Monthly Update10

11 STAFFING REPORT June 2021

12 PRELIMINARY 2021 NIBRS

YTD NIBRS (Jan-May 20 & Jan-May 21)

Crimes Against Persons (Condensed) YTD 2020 YTD 2021 % Change Homicide 0 0 - Sex Offense 33 37 12% Aggravated Assault 39 48 23% Other 428 352 -18% Crimes Against Persons Total 500 437 -13%

Crimes Against Property (Condensed) Robbery 16 7 -56% Burglary 86 78 -9% Larceny/Theft/Fraud 971 870 -10% Stolen Vehicle 68 63 -7% Arson 12 10 -17% Destruction/Vandalism 49 59 20% Other 3 12 300% Crimes Against Property Total 1,205 1,099 -9%

Crimes Against Society 448 322 -28%

Total Group A Offenses 2,153 1,858 -14% Total Group B Offenses 423 219 -48%

Citizen Calls for Service 20,565 20,984 2% Officer Initiated Calls for Service 23,522 19,538 -17%

Preliminary statistics are valid as of 07/06/21 and subject to change during the monthly report validation process 13 UCR Summary VS. NIBRS Reporting

Conclusions and Resources

Beginning January 1, 2021, The FBI began requiring crime reporting using the new National Incident-Based Reporting System, NIBRS. This system provides more detailed information about the offenses that occurred during the commission of a crime that was not captured using the Uniform Crime Reporting (UCR) program. Because of this, crime statistics could appear to increase due to the new reporting requirements. A monthly validation processes will be performed by SPD Records personnel in order to ensure the accuracy of each reported incident. All incidents are subject to change upon review.

For additional resources or information, please visit https://www.fbi.gov/services/cjis/ucr/nibrs

UCR Summary NIBRS

Only reports the most serious offense Reports up to 10 Offenses per Incident

Does not distinguish between attempt/completed Distinguishes between attempt/completed

Only records rape data of females Records all rape data regardless of gender

Requires monthly validation by Records personnel Requires monthly validation by Records personnel *Validation process takes approximately 6-8 weeks for completion *Validation process takes approximately 6-8 weeks for completion

14 PRELIMINARY 2021 PROPERTY CRIME

Burglaries by Month Compared to the Monthly Average Monthly YTD% JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL Average CHANGE 12 20 16 23 22 15 18 17 28 12 13 21 2019 217 18 20 29 10 13 14 12 15 16 13 15 8 13 2020 178 15 -9% 20 10 25 21 36 42 2021 154 26 57%

Property Crimes

250

200

150

100

50

0 Jul 20 Jan 21 Jun Jun 21 Oct 20 Apr 21 Sep 20 Feb 21 Dec 20 Aug 20 Nov Nov 20 Mar 21 May 21

Theft by Month Compared to the Monthly Average Monthly YTD % JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL Average CHANGE

2019 172 129 138 134 158 142 129 121 128 166 142 171 1730 144

2020 205 151 153 132 138 113 109 101 103 161 153 198 1717 143 2%

2021 159 121 148 144 149 148 869 145 -3% 15 PRELIMINARY 2021 CRIMES AGAINST SOCIETY

Part 2 crimes are typically those crimes that affect quality of life. The most common Part 2 crimes are alcohol offenses, disorderly conduct, driving under the influence, drug abuse violations, fraud, graffiti, juvenile problems, child abuse, domestic violence, simple assaults, runaway juveniles, vandalism and weapon offenses. Part 2 crimes comprise approximately 66% of total crimes

Total Part 1 and Part II Crimes 640 620 600 580 560 540 520 500 480 460

Part II Crimes by Month Compared to the Monthly Average Monthly YTD % JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL Average CHANGE

2019 432 371 458 504 432 462 395 423 482 544 490 475 5468 456

2020 445 444 458 407 411 348 363 393 378 380 378 348 4753 396 -5%

2021 340 365 416 369 380 340 2210 368 -12%16 TRAFFIC COLLISIONS, CITATIONS, DUI’s, ARRESTS

Accidents by Nature Year Fatal Injury Property Hit & Private Non Collisions Collisions Damage Run Party Hit Reportable & Run 2021 2 134 614 129 87 68 2020 3 112 527 110 84 65 DUI Stats DUI Under Minor Total DUI Total DUI Year Ext DUI Agg. DUI Misd. DUI 21 DUI Drugs Consumption Charges Arrests 2021 67 15 149 2 17 3 253 96 2020 83 17 220 10 25 5 360 134 Traffic Enforcement Date Total Traffic Total Traffic Total Traffic Stops Citations Violations June 2021 1083 540 630 June 2020 627 313 399 YTD 2021 5,977 3,088 3,599 YTD 2020 5,064 2,326 2,827 Arrests Year Adult Custody Adult Cite & Total Adult Juvenile Release Arrests Detentions 2021 723 362 1,085 193 2020 721 516 1,329 265 Immigration Inquiries There were 32 immigration inquiries during the month of June 2021 as required by statute. 17 RESPONSE TIMES

Priority 1 calls are those in which there is an imminent danger to life or major damage/loss to property or an in progress or just Average Total Response Time by Priority occurred major felony. These would be of a serious nature or have a degree of immediate personal danger or harm. This Priority 1 Priority 2 Priority 3 includes business and residential hold up and panic alarms. 0:43:12 Priority 2 calls are those in which a crime in progress might result 0:36:00 in a threat of injury to a person, or major loss of property or 0:28:48 immediate apprehension of a suspect. These calls are urgent but not known to be life threatening. This includes traffic accidents 0:21:36 with injuries, traffic accidents blocking a roadway residential panic alarms, business audible hold-up/panic alarms and business 0:14:24 silent burglar alarms. 0:07:12

Priority 3 calls are non-emergency requests for service to report 0:00:00 a crime after the fact. This includes audible residential and Apr 2021 May 2021 June 2021 business burglar alarms and silent residential burglary alarms. Total Number of Calls *Dispatch Time (Start=Call is received; End=First Officer is Priority Priority Priority enroute) 1 2 3 *Officer Response Time (Start=When Officer is enroute to call, End=First Officer arrives on scene) Apr-21 102 880 1,973 *Response Time (Start=Call is received, End=First Officer arrives May-21 91 905 2,008 on scene) Jun-21 92 854 1,911

Month Priority 1 Priority 2 Priority 3 Ofc. Total Ofc. Total Ofc. Total Dispatch Dispatch Dispatch Response Response Response Response Response Response Apr 2021 0:00:43 0:04:04 0:04:45 0:01:27 0:06:39 0:08:07 0:24:01 0:09:41 0:33:09 May 2021 0:00:39 0:04:20 0:04:59 0:01:25 0:06:29 0:07:56 0:25:48 0:10:53 0:35:54 Jun 2021 0:00:42 0:05:12 0:05:54 0:01:25 0:06:20 0:07:36 0:24:18 0:09:38 0:33:01 18 CRIMINAL INVESTIGATIONS DIVISION

June 2021 Closures Closed by Exceptional Unfounded Tabled Long Form Juvenile Other Unit Arrest Referral Closure

Violent Crimes 0 0 0 4 6 0 6

Special Investigations 1 0 2 5 1 0 7

Property Crimes 14 0 1 26 8 0 52

NRU 1 0 1 0 0 0 3

Total 16 0 4 35 15 0 68

 Total Active Cases includes all cases currently assigned. This includes cases in a “Pending” status which means detectives have requested and/or are waiting for outside resources (e.g., fingerprint analysis, DNA analysis). 2% of total active Violent Crime cases in June 2021 were in a pending status. Less than 1% of total active Special Investigation cases in June 2021 were in a pending status. 1% of total Property Crimes cases in June 2021 were in a pending status.

 Closed cases are all cases closed during the time frame listed on this report.

19 CRIMINAL INVESTIGATIONS DIVISION

Violent Crimes 2020/2021 Total Assigned Cases Total Closed Cases Total Active Cases

100

50

0 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Property Crimes 2020/2021 Total Assigned Cases Total Closed Cases Total Active Cases

400 300 200 100 0 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21

Special Investigations 2020/2021 Total Assigned Cases Total Closed Cases Total Active Cases

200 150 100 50 0 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21

20 CITIZEN PATROL & VICTIM ADVOCACY UNIT

Citizens Patrol Victim Advocacy Unit – June 2021

In June 21, 39 Citizens Patrol members worked New Cases: 118 a total of 1,958 hours, including but not limited to Requests for Services: 112 the details below. Total Volunteer Hours Worked: 76.5

Detail Hours Patrol Hours 618 Admin Shifts 120 Special Detail Hours 1,220 Training Hours 0

Special Details include DUI Task Force, transporting of cars and radios, radar trailer, We Care, pawn detail, school details, Strike Force, assistance in Professional Standards, assistance in Records and impound auto details.

21 ANIMAL CONTROL

Animal Bite Barking All Other Animal Animal Animals turned Incidents Calls Impounds over to County or other Facility AC Surprise 57 299 455 257 397 AC El Mirage 12 2 112 30 30 Surprise Officers 6 144 108 48 0 Total 75 445 675 335 427

Surprise Animal Calls for Service

ANIMAL BITE BARKING ALL OTHER ANIMAL ANIMALS TURNED INCIDENTS ANIMAL CALLS IMPOUNDS OVER TO COUNTY

AC Surprise AC ELM Officers Total

22 23 24 25 1 Abuse of an Adult 5 DUI Alcohol or Drugs 1 Arson, Public Property 2 Fraud 3 Assault, Simple 1 Intoxicated Person 4 Burglary from Vehicle 3 Sex Offense 1 Burglary, Non-Res, Unlawful Entry 1 Sexual Assault 4 Burglary, Residential Unlawful Entry 18 Theft of Property 3 Controlled Substance / Possession 1 Theft of a Motor Vehicle 2 Credit Card /ATM Fraud 3 Weapons Offense 9 Criminal Damage 1 Graffiti 9 Disorderly Conduct

26 210605571 Sometime between 1500 hours on 06/28/2021 and 0200 hours on 06/29/2021, unknown suspects stole a polo wallet and approximately $230 from an unlocked vehicle in a residential driveway. Latent prints were recovered and possible video surveillance is being reviewed by neighbors. At approximately 0755 hours on 06/29/2021, a good Samaritan found the discarded wallet but no cash was recovered. All remaining items were returned to the victim/owner. No investigative leads at this time.

210603761 On 06/19/2021 at approximately 2358 hours, a male subject was arrested for disorderly conduct and assault during a domestic altercation involving him and his father, located near 16700 W Lariat Ln. Approximately one hour prior, police responded to the same residence in regards of a domestic verbal (DR 210603748) involving the same male and his family. A Victims Rights Form was provided to the father and photographs were taken and uploaded to evidence.com. The Male was transported to MCSO ITR Jail.

27 28 29 1 Assault, Simple 1 Burglary from Vehicle Unlaw Entry 1 Residential Burglary, Forcible Entry 4 Residential burglary, Unlaw Entry 3 Cont. Substance / Possession 1 Criminal Damage 1 DUI Alcohol or Drugs 3 Fraud 1 Sex Offense 1 Recovered Stolen Vehicle 1 Theft from a Motor Vehicle 4 Theft of Property 2 Theft, Shoplifting 1 Theft, of Motor Vehicle Parts 1 Theft, of a Motor Vehicle 1 Weapon Offense

30 210605470 Between 06/27/2021 at 1800 hours and 06/28/2021 at 1000 hours, a victim Reported their 2014 Black GMC truck stolen from a residential driveway near 16800 W Stevnage Street in Surprise. No suspects or leads at this time.

210605467 On 6/28/2021 at approximately 1230 hours, victim reported he was performing landscaping work on a residence in the area of 18300 North Linkletter Lane when a nearby female resident threw a rock over her fence striking him in the neck.

210604099 On 06/21/2021 between 1600-1800 hours, an unknown suspect pierced the fuel tank on a vehicle with a metal rod while the victim was inside of the EOS gym located at 16750 W Bell. There are currently no suspects or leads at the time.

31 32 33 5 Assault, Simple 2 DUI Alcohol or Drugs 1 Burglary, Non-Residential Forced Entry 5 Fraud 2 Burglary, Non-Residential Unlawful Entry 2 Sex Offense 1 Controlled Substance / Possession 8 Theft of Property 1 Credit Card / ATM Fraud 2 Shoplifting 4 Criminal Damage 2 Theft of a Motor Vehicle 1 Criminal Damage Graffiti 1 Weapon Offense 3 Disorderly Conduct

34 210603021 On 06-11-2021 at approximately 1223 hours, an unknown person committed shoplifting at 14111 N Prasada Gateway (Walmart) by selecting $315.17 dollars worth of merchandise and leaving the store without paying. Surveillance footage was captured, however, the suspect has not yet been identified.

210602229 Sometime in March, 2021, a female subject was a victim of fraud when her ex-boyfriend removed $1400.00 from their joint checking account and failed to return the money as agreed upon.

210604191 On 6-22-2021, a female committed Disorderly Conduct By Seriously Disruptive Behavior against a group Home Manager and Behavioral Health Tech by throwing kitchen chairs at them. The suspect was diagnosed with a Mental Health Condition and was unresponsive to questions when Officers arrived. Suspect was transported for medical evaluation in lieu of detention.

35 36 37 4 Assault, Firearm 9 DUI Alcohol or Drugs 6 Assault, Simple 2 Fraud 5 Burglary from vehicle 1 Recovered Stolen Vehicle 1 Burglary, Non-Residential Forcible Entry 4 Theft from a Motor Vehicle 5 Burglary, Non-Residential Unlawful Entry 21 Theft of Property 2 Burglary, Residential Forcible Entry 5 Theft, Shoplifting 5 Burglary, Residential Unlawful Entry 6 Theft of Motor Vehicle Parts 19 Controlled Substance / Possession 2 Theft of a Motor Vehicle 5 Criminal Damage 2 Graffiti 6 Disorderly Conduct

38 210601766 On 06-09-21 at approximately 0700 hours, a female victim reported an unknown subject used her phone number and account at Best Buy in Glendale for Geek Squad protection on a TV purchase.

210603473 Between 6/17/2021 at 2200 hours and 6/18/2021 0545 hours, three unknown subjects removed six catalytic convertors from multiple vehicles at U-Haul on 13440 W Bell Rd.

21060244 On 06/12/2021 at approximately 1735 hours, two subjects were found to be in possession of drugs and drug paraphernalia during a traffic stop in the area of 16500 N Cumbie Ln. The female was also found to have a confirmed extraditable warrant out of Colorado. The male swallowed fentanyl pills and was transported to Banner Boswell Hospital by Surprise Fire personnel. The female was transported to MCSO ITR for multiple charges.

39 40 41 1 Arson Other / Commercial, Uninhabited 4 DUI Alcohol or Drugs 2 Assault with a Firearm 3 Fraud 8 Assault, Simple 1 I.D. Theft 1 Burglary, from Motor Vehicle Forced Entry 1 intoxicated Person 2 Burglary, Non Residential Forced Entry 1 Organized Retail Theft 2 Burglary, Non Residential Unlawful Entry 1 Sex Offense 3 Burglary, Residential Unlawful Entry 2 Theft from a Motor Vehicle 7 Controlled Substance / Possession 10 Theft of Property 1 Credit Card / ATM Fraud 27 Shoplifting 11 Disorderly Conduct 1 Theft of Vehicle Parts 2 Theft of a Motor Vehicle 3 Weapon Offense

42 210602337 On 06-11-2021, at approximately 2316 hours, an employee of the Dignity Health Emergency Room facility located at 14267 West Bell Road, Surprise, Arizona, reported an unidentified male subject came into the facility and attempted to obtain treatment for a possible gunshot wound. The unidentified male and female accompanying him left the location prior to providing any identifying Information. Neither the subject nor the extent of his wounds were positively identified at the time of this report.

210601583 On 6/8/21 at approximately 1750 hours, a Ziploc bag full of pills was located in the Home Depot parking lot located at 13760 West Bell Road. No suspects or leads have been identified as the owner.

43 44 45 5 Simple Assault 1 DUI Alcohol or Drugs 6 Burglary from a Motor Vehicle Unlaw Entry 1 Intoxicated Person 3 Burglary, Residential, Unlawful Entry 1 Recovered Stolen Vehicle 3 Controlled Substance / Drugs 1 Theft from a Motor Vehicle 9 Criminal Damage 2 Theft of Property 1 Criminal Damage Graffiti 4 Shoplifting 4 Disorderly Conduct 2 Theft of a Motor Vehicle

46 210604744 On 06/26/2021 at approximately 1945 hours, a female subject committed Assault & disorderly conduct when she scratched another female’s face and pulled her hair while at Surprise Angels located at 11304 N Dysart RD #112. A juvenile referral was submitted.

210604744 On 06/09/2021 at approximately 1503 hrs, Officers responded to 13525 N Litchfield Rd, Surprise, after a citizen reported a female in a tan Ford SUV was slumped over the steering wheel and unresponsive when the caller knocked on the window. An adult female was later taken into custody and then released pending lab results for possession of narcotic, possession of dangerous drugs, possession of drug paraphernalia, and DUI after Officers located 4 M30 pills and 4.1 grams of meth (trunarced). Phlebotomy blood draw and DRE evaluations were completed.

47

Community Development Department

ACHIEVEMENTS

City Council Items • June 1, 2021

• (District 1) Approval of the Final Plat entitled, “Replat of Lots 1, 57, 58, 59, and Tract C of North Copper Canyon Village – Parcel 1.2” an approximately 6.45 acre property generally located at the northeast corner of Williams Road and 175th Avenue • (District 5) Approval of the Final Plat entitled, "Bungalows at Bell & Sarival" an approximately 29.8 acre property generally located south of Bell Road between Sarival and Sunrise Parkway; Resolution # 2021-81 • (District 1) Approval of the Map of Dedication entitled, “Fulton Homes Escalante Infrastructure Phase 2” an approximately 4.384 acre right-of-way generally located on a portion of Asante Boulevard west of 155th Avenue in the Fulton Homes Escalante Development • (District 1) Approval of the Final Plat entitled, “Re-Plat of Lots 1 through 7, of 'Surprise Spectrum'” an approximately 19 acre property generally located on the northwest corner of Pat Tillman Boulevard and 163rd Avenue

• (District 3) Approval of the Final Plat entitled, “Sycamore Farms (Paradisi) – Parcel I” an approximately 26.61 acre property generally located north of the northwest corner of Peoria Avenue and Sarival Avenue in the Sycamore Farms PAD; Resolution #2021-80 • (District 3) Approval of the Final Plat entitled, “Sycamore Farms (Paradisi) – Parcel H” an approximately 20.75 acre property generally located north of the northeast corner of Peoria Avenue and Loop-303 in the Sycamore Farms PAD; Resolution # 2021-74

48

Community Development Department

• June 15, 2021

• (District 3) Approval of the Map of Dedication entitled, “Toll at Prasada – Peoria Avenue Phase 3”, dedicating approximately 1.89 acres of real property generally located on the northern half of Peoria Avenue, west of the Citrus Road alignment. • (District 1) Approval of an annexation of an approximately 9.96 acre property known as Enclave IV at Paloma Creek, generally located west of 155th Avenue on the north side of Frontier Drive; Ordinance # 2021-09 • (District 1) Approval of a rezone of approximately 9.96 acres from Residential Ranch (RR) to Residential Medium Density with a Planned Unit Development Overlay (RM-9 PUD) amending development standards and limiting residential density to 3.21 dwelling units per acre for Enclave IV at Paloma Creek; Ordinance # 2021-11 • (District 1) Recordation of a blank petition setting forth the legal description and map of the proposed annexation in case FS20-732 Windstone Ranch North; Resolution # 2021-83 • (District 1) Approval of the Preliminary Plat entitled, "Desert Oasis" dated February 22, 2021, an approximately 3.38 acre property generally located on the northeast and southeast corners of 176th Avenue and Straight Arrow Lane Planning and Zoning Commission Items • June 3, 2021

• (District 3) Approved the Conditional Use Permit (Use Only) to allow for a new CBD Coffee location on Lot 3 of Sierra Montana Crossings, generally located south of Greenway Road and west of Cotton Lane, subject to stipulations “a” and “b” • (District 5) Approved the Site Plan entitled “Bungalows on Sarival”, subject to stipulations “a” through “e” • (District 6) Approved the Site Plan for Skyway Commons Phase II Building B, subject to stipulations “a” through “e”

49

Community Development Department

• June 17, 2021

• (District 3) Approved the Conditional Use Permit for Kentucky Fried Chicken, subject to stipulations “a” through “e” • (District 5) Approved the Conditional Use Permit for a new private school subject to stipulations “a” and “b”

• (District 1) Recommended approval of the Enclave Point rezone subject to stipulations “a” through “e”

• (District 5) Recommended approval of the Major Zoning Amendment, entitled “Sierra Verde Planned Area Development Amendment to RZ03-188” dated April 2021, subject to stipulations “a” and “b”

50

Community Development Department

PERFORMANCE MEASURES

Community Development Monthly Report June 2021 Jun-21 May-21 Apr-21 Mar-21 Feb-21 PLANNING Design Review Number of Concept Meetings Held 8 13 13 12 15 Number of Due Diligence Meetings Held 5 6 6 5 5 Design Review Cases Received & Routed 19 17 23 22 24 Design Review Resubmittals Received & Routed 48 40 47 59 42 Approval Letters Sent 26 33 19 20 16 Entitlements Approved Preliminary Plat 1 4 4 0 1 Final Plat 5 10 6 4 9 Re-Zones 3 3 3 0 3 General Plan Amendments 0 0 0 0 0 Annexations 2 1 0 0 0 PAD Amendments 0 0 0 0 0 Site Plans 4 6 2 3 3 Conditional Use Permits 3 2 0 0 2 PERMITTING Residential Single Family Residence 184 272 325 309 201 All Others 410 516 371 452 333 Commercial New Construction 23 16 20 23 15 Square Footage 44,410 83,252 4,992 41,460 3,576 Valuation $ 6,490,423.30 $ 6,464,545.72 $ 622,325.67 $ 3,231,361.92 $ 590,782.80 Tenant Improvement 25 31 15 21 12 Square Footage 24,051 82,598 29,823 41,058 25,731 Valuation $ 1,798,118.00 $ 3,090,866.05 $ 1,706,802.53 $ 5,008,146.20 $ 2,299,708.00 PLAN REVIEW Total Early Reviews 431 431 323 311 209 Percentage Early Reviews 22.46% 24.53% 18.55% 17.72% 17.08% Total On Time Reviews 1,424 1,319 1,393 1,423 997 Percentage On Time Reviews 74.21% 75.07% 80.01% 81.08% 81.45% Combined Early and On Time Reviews 1,855 1,750 1,716 1,734 1,206 Combined Percentage 96.66% 99.60% 98.56% 98.80% 98.53% Total Late Reviews 64 7 25 21 18 Percentage Late Reviews 3.34% 0.40% 1.44% 1.20% 1.47% Total Reviews 1,919 1,757 1,741 1,755 1,224 BUILDING INSPECTIONS Total Inspections 4,536 4,258 4,469 4,421 4,162 CODE ENFORCEMENT Cases Opened 402 382 434 447 401 Inspections 2,025 1,800 1,960 1,948 1,658

51

Community Development Department

BUDGET

FY21 Revised ALL FUNDS FY21 Actuals % Used Budget 11 - Personnel Services 4,519,100 4,087,584 90% 12 - Supplies 77,200 49,947 65% 13 - Services 1,176,500 548,590 47% 14 - Capital 1,656,600 108,895 7% Grand Total 7,429,400 4,795,017 65% *Personnel Services includes Overtime amounts presented below. OVERTIME 51,400 45,556 89%

REVENUE FY21 Revised Collected/ GENERAL FUND % Collected Budget Recognized 42211 - Current Planning 663,000 1,289,214 194% 42321 - Inspections 3,463,800 9,037,072 261% 42411 - Development Services 1,627,100 5,656,311 348% 42611 - Code Enforcement 21,100 15,491 73% 42711 - Transportation Planning - - 0% 5,775,000 15,998,089 277%

FY21 Revised Collected/ GRANTS % Collected Budget Recognized 42711 - Transportation Planning 181,200 33,369 18% 18% 181,200 33,369

52

June 2021

ACHIEVEMENTS & ACTIVITIES

o 2021 IEDC Economic Future Forum – 6/7 – 6/9 o 2021 Select USA Investment Summit – 6/7 – 6/11 o Ohana Salon Ribbon Cutting – 6/11 o White Eagle Auto Ribbon Cutting – 6/14 o WESTMARC Board of Directors Meeting – 6/16 o WESTMARC West Valley Pipeline Update meeting – 6/23 o GMFTZ Board Meeting – 6/24 o Banner Del E. Webb Nursery Renovation Ribbon Cutting – 6/24 o Dungeon Gaming Center Ribbon Cutting – 6/28 o BadAZ Axes Ribbon Cutting (Pictured below) – 6/30

CITYWIDE BUSINESS UPDATES

NOW OPEN!

BadAZ Axes | 16630 W Greenway Rd #309

Banner Del E. Webb Nursery | 14502 W Meeker Blvd

Surprise Angels Gymnastics | 11304 N Dysart Rd Goodyear Chiropractic | 15411 W Waddell Rd United Construction Group | 13784 W Desert Cove Road

COMING SOON: UNDER CONSTRUCTION: FEATURED PROJECTS UNDER REVIEW: The Learning Experience Crumbl Cookies AAA 15351 W Cactus Rd 13983 W Waddell Rd #100 NEC Bell & Dysart Valvoline Instant Oil Change EOS Fitness Brakes Plus 13954 W Waddell Rd 13644 N Litchfield Rd SEC Waddell & Prasada Pkwy The Toast Craft Kitchen & Cocktails Muay Thai Jui Jitsu (TI) Christian Brothers Automotive 17058 W Bell Rd #104 16630 W Greenway Rd 13930 N Reems Rd Sleep Number Fry’s Asante UNDER CONSTRUCTION: 13733 N Prasada Pkwy NWC of 163rd Ave & Pat Tillman Blvd Ally Pediatric Therapy Surprise Comics (Expansion) Ridgehouse at Surprise Center 13700 N Dysart Rd 13541 N Litchfield Rd NEC Bullard Ave & Greenway Rd

53

June 2021

CITYWIDE BUSINESS UPDATES

OH BABY - SURPRISE CELEBRATES BANNER’S NEWLY EXPANDED NURSERY! The Surprise Economic Development Department joined the team at Banner Del E. Webb Medical Center June 24th to celebrate the opening of their newly expanded nursery! “Banner Del E. Webb Medical Center maternity services primarily serve the growing population of the City of Surprise – delivering more than 2,000 babies each year!” said CEO Sharon Lind. “The maternity care services provided are critical to meet the needs of the growing family population of the City of Surprise and the entire northwest Greater Phoenix region.” Maternity services at Banner Del E. Webb include a wide range of pregnancy care, labor and delivery care, and even a Level II special care nursery for babies needing special care such as those premature and ventilator dependent. https://www.linkedin.com/pulse/oh-baby-surprise-celebrates-banners- newly-expanded-jerkovic-cecd/?trackingId=b9RnxWY3lWupqhVgZu5nhg%3D%3D

AZ TECHCELERATOR o 2 New Members . 2 Beehive o AZTC Hosted Meetings/Workshops (Webinars): . What makes a Good Website – 6/10 . Tenant Accountability Meeting – 6/10 . How Do I Personalize My Clients Online Experience – 6/17

WORKFORCE DEVELOPMENT o Ottawa University . OUAZ hosted the WESTMARC Board of Directors meeting with Mayor Skip Hall providing the welcome message emphasizing the importance of Public-Private Partnerships o #WorkforceWednesday Weekly Social Media Campaign continued . Community Jobs Board employer access and job seeker opportunity

MARKETING & EVENTS o Social Media Events/Campaigns: . Surprise Economic Development helped with five Ribbon Cutting Events in the month of June! Events were shared via social media, featuring the hashtag #OpenForBusiness:  Ohana Salon - Grand Opening  White Eagle Auto – 1 Year Anniversary  Banner Del E. Webb Nursey – Grand Opening  Dungeon Gaming – Community Welcome  BadAZ Axes – Grand Opening

54

June 2021

PERFORMANCE MEASURES

Business Attraction April May June GPEC/ACA 7 8 12 LEADS Cold Call & Broker Led 10 7 9 Site Visit 4 4 5 PROSPECTS Negotiations 4 2 2 PROJECTS Under Review 6 6 7

Retention & Expansion April May June BR&E Outreach 75 50 40 Community Job Postings 58 70 64 AZTC Hosted Webinars & Videos 4 3 3 AZTC/ Global Concierge Inquiries 13 11 12

BUDGET at 100% of the Year

OVERALL BUDGET / YTD

Used Remaining

Remaining 24%

Used 76%

Questions? Contact us: [email protected] | www.facebook.com/SurpriseEconDev/ | www.twitter.com/SurpriseEconDev

55

Finance Department

ACHIEVEMENTS

• City Council adopted the FY2022 budget which totals $437.8 million and includes 39.6 new FTE’s, $121.5 million for CIP, and $34.1 million for asset replacement.

• Rebecca Hunter-Koenig was hired as the new Customer Service Representative in the Utility Billing Division. Rebecca joins us from the City of Oceanside where she gained experience in providing service to municipal customers.

PERFORMANCE MEASURES

April May June 4th Quarter Total Accounts Payable Amount Amount Amount Amount # of # of # of # of Activity Trans. Trans. Trans. Trans. Paid* Paid* Paid* Paid* ACH/Check/WIRE $ 11.63 1,300 $ 11.30 1,529 $ 55.75 1,681 $ 78.68 4,510 Purchasing Cards $ 0.29 987 $ 0.04 189 $ 0.42 1,528 $ 0.75 2,704 *in millions

4th Quarter Cashier Activity April May June Total Cashiering Transaction Revenue* $ 22.76 $ 17.75 $ 22.57 $ 63.08 # of Business Licenses Processed 113 88 87 288 *in millions

4th Quarter Utility Billing Activity April May June Total Auto-Pay Payments Received 10,363 14,380 18,542 43,285 Paperless Bills Issued 13,775 20,129 20,523 54,427 Text Notification Messages Sent 2,847 5,298 4,147 12,292 Text Message Payments 184 299 243 726 Utility Calls Received 6,450 6,085 6,758 19,293 Customer Move-in/out 2,192 1,804 1,973 5,969 New meter Installs 174 141 160 475 Utility Bills Issued 55,057 55,735 56,061 166,853

4th Quarter Procurement Activity April May June Total Procurement Assistance Requests 114 154 342 610 Contracts/Agreements Entered into Munis 18 31 29 78 (Existing & New) Purchase Orders Processed 57 66 54 177 Formal Solicitations in Process or Completed 2 5 - 7 Informal Electronic Solicitations Processed 6 9 7 22 Sale of Surplus Property $ 153,407 $ 139,940 $ 4,262 $ 297,609

56

Finance Department

BUDGET

PROGRAMS

. Policies and procedures are being developed in the areas of utility billing, development impact fees, and grants. As part of the development process, best practice research is conducted and various stakeholders throughout the City are consulted to achieve consensus.

. Fieldwork for the annual external audit has begun.

57

Human Resources Department

ACHIEVEMENTS

• Complied with new American Rescue Plan Act of 2021 (ARPA) and sent COBRA subsidy notifications to 38 terminated City employees, of which 10 responded and are receiving a COBRA subsidy through September 30, 2021. • Completed FY22 Section 125 Non-Discrimination testing and passed all 4 areas of testing. • Successfully completed FY22 processing to include: o COLA for all employees o Merit Increases for all eligible FTR and PTR employees o FY22 Budgeted New Positions - created 35 FTR and 1 PTR PCN’s • Successfully updated MUNIS setup to remove the category seasonal per City Code change. Employees are now considered either full-time or part-time and regular or temporary. This change in City Code required some significant setup changes in MUNIS with the most notable change being made to the Job Class. The changes impacted 391 full-time and part-time temporary employees. • Rolled out Supervisor 101 training series in Target Solutions to 191 supervisor/managers city- wide covering recruitment and selection, performance management, and corrective action. • Conducted the executive recruitment for the Director of Parks and Recreation.

PERFORMANCE MEASURES

Recruitment and Selection June 20 June 21 2020 to Date 2021 to Date

Number of Recruitments 27 32 63 140 Applications Processed 2143 1088 5844 8508 Job Offers Extended 10 25 76 238 Average Days to Fill* 40 8 53 39 *Average days to fill = Posting open date to offer date. N/A = no jobs posted and offers made in the same month.

Training and Development June 20 June 21 2020 to Date 2021 to Date

New Employee Orientation (NEO) 3 3 10 13 Expanded NEO (E-NEO) 0 1** 2 6 Employee Engagement* 0 0** 6 0 Compliance 4 3 10 5 Skill Based 0 0** 0 0 *Employee Engagement trainings also includes new employee City Tour and Supervisor & Manager series trainings **Non-Compliance Trainings impacted due to COVID-19

58

Human Resources Department

Front Desk Administration June 20 June 21 2020 to Date 2021 to Date

Inbound Phone Calls 375 493 2,378 2,893 Employment Verifications 52 34 249 271 Fingerprint Records 9 22 50* 155 *Reduced due to COVID-19 Hiring Freeze other than non-essential positions.

Other June 20 June 21 2020 to Date 2021 to Date Position Changes 0 4 4 13 Job Evaluations &/or Market Analysis 0 3 7 19 Starting Pay Analysis 2 9 13 33 JIMS Responses (other city requests) 6 13 71 44 Comp/Benefit Surveys 0 4 13 30 (data for other cities)

MUNIS/HRIS Processing June 2020 June 2021 2020 to Date 2021 to Date

Benefit Changes (New Hires & QLE’s) 7 27 95 107

Salary Changes/Other Personnel 828 2119 917 2435 Action Changes Leaves N/A 14 N/A 72 (Tracking in MUNIS started December 2020) Full-time regular hired/re-hired 4 11 36 55 Part-time regular hired/re-hired 0 1 0 1

Temporary hired/re-hired 0 15 32 138 *Increase due to Minimum Wage updates. 2020 updates completed in December 2019. 2021 updates completed in January 2021. FY21 - Merit and FY22 COLA and Merit increases are processed in June

Attrition (Full-time Regular) Resignations 4 4 26 40

Retirements

Planned (regular retirement) 1 1 7 14

Unplanned (disability retirement) 0 0 0 1

59

Human Resources Department

BUDGET

List primary budget status: fiscal year-to-date

. Overall budget 83% used through 100% of the year

PROGRAMS

. Families First Coronavirus Response Act (FFCRA): Actively managing 4 accepted cases . FMLA: Actively managing 11 Continuous and 22 Intermittent cases . ADA: Approved two (2) Accommodation Requests, both for Police. Currently, there is one (1) requests pending for Police. . Facilitated (2) PSPRS Meetings; one for Fire and one for Police.

60

Human Service & Community Vitality

ACHIEVEMENTS • Thanks to a generous donation from Pepsico in Tolleson, and with help from the Water Resource Management Department, HSCV received 2,000 bottles of Propel Fitness Water to distribute to the community through the Resource Center, Days of Service program, and our Non-profit partners. HSCV and the City are highly appreciative of this incredible contribution! • HSCV welcomed a new team member in the month of June. Debra Pena arrives to serve as the Food Services assistant for the Senior Services Division. • 171 visits to the Senior Center Gym have occurred since the reopening on Monday, June 14. Members can now make an appointment for a 50-minute session. This allows 10 participants at a time to work out in a socially distanced manner. • COVID-19 Response - The Surprise CAP office assisted 80 households in Surprise and El Mirage with rental and utility assistance, mostly Emergency Rental Assistance for residents impacted by COVID 19. $461,000 in emergency rental and utility assistance were expended in the month of June. • The Surprise CAP staff was on-site at Canyon Ridge Apartments in Surprise on Wednesday, June 30th, accepting rental and utility assistance applications. The team continues to build relationships with our local apartment complexes to ensure apartment managers and tenants are aware of the current rental assistance available to those financially impacted by the pandemic. • Surprise Resource Center provided heat refuge and hydration station to 31 duplicated individuals in the month of June as a partner with the MAG Heat Relief Network.

61

Human Service & Community Vitality

PERFORMANCE MEASURES Neighborhood Services June FY YTD HUD CDBG Funds Drawn $44,145.23 $998,920.12 HUD HOME Tenant Based Rental Assistance (TBRA Units Occupied) 2 21 Total Cost $31,165.07 $219,751.25 HOME Funds Drawn down $27,094.29 $116,780.87 CARES Housing Stability N/A Applications Approved 19 (exhausted) Total Cost $0 $148,572.06

Resource Center Totals June FY YTD Total Individuals served 1,132 13,228 Information & Referral 45 522 Trainings/classes/support groups 0 24 Volunteer Hours 0 1,668 Workforce Development Assistance 13 486 Emergency Food Boxes (St. Mary's) 17 410 NW Region I-HELP - New Guests 10 56 NW Region I-HELP – Bed-nights 206 1,728 Benefits Assistance (AmeriCorps Veterans, Benevilla, SHIP, SVdP, WIC, Eve's Place, New Leaf, New Life, VITA, TBRA, 841 5,873 Weatherization, Homeless Services, Financial Coaching)

Senior Services June FY YTD Total Active Participants 64 288 Meals Served 540 26,324 Special Interest Classes 14 357 Special Interest Class Participants 19 779 Wellness Calls | Emails 50 14,173 Fitness Memberships 32 82

Community Engagement June FY YTD Surprise Day of Service 1 15 Number of Attendees 45 555

62

Human Service & Community Vitality

BUDGET • Overall budget 72.5% used through 96.2% of the year • Grants 83.9% used through 96.25% of the year

PROGRAM • Regular communications continue with senior centers across the valley for the latest COVID and facility programming information. • Senior Service staff are prepping to increase facility attendance to 50% capacity and expanding open recreation hours to 9 am-2 pm starting July 12. • The Surprise Resource team attended two homeless outreach events at Salvation Army. These events offer showers, medical care, animal care, shelter services, and other resources to individuals experiencing homelessness. • Area Agency on Aging helped update the Senior Center kitchen by purchasing a new dishwasher and ice machine. • Senior Service virtual programs concluded after 13 months. Senior Services held 357 programs with a total of 779* participants (duplicated members). • A Surprise Day of Service was held on June 23rd at the St. Mary’s Foodbank, bringing together over 40 volunteers. • HSCV hosts 3 of the 7 Summer Youth Employment Programs (SYEP) for five weeks. Interns were assigned with the Resource Center, Senior Services, and Community Engagement Partner. • HSCV Community Engagement Partner attended a webinar on Accessing Census Data for Cities and Towns. • HSCV Community Engagement Partner participated in a Doctoral Research Interview for a graduate student from USC focused on the Surprise SciTech Festival and its role in a STEM Ecosystem. • Staff curated and shared via email a list of community resources to HSCV partners. • Outreach meetings with local organizations that include Dysart Unified School District, Veterans Quarterly roundtable, Parks & Recreation, Surprise Fire and Medical, Youth Services Division, Faith and Community Connection, VetLink Foundation, West Valley Chorus, Dementia Friends of Arizona, Dementia Friendly Surprise Action Team, SciTech Institute, and Banner Sun Health.

63

Human Service & Community Vitality

• The Surprise Resource Center collaborated with Maricopa County Department of Public Health, First Teeth First Program to offer FREE Oral Health screenings & fluoride varnish for children 0-5 years and basic oral health screenings for pregnant women. First Teeth First provided dental referrals to seven children without a dental provider. First Teeth First will be offering this service again on July 22nd from 9:00 am -1:00 pm. • Phoenix Rescue Mission made 7 Resource Center engagements with individuals experiencing homelessness in the month of June. Two (2) of these individuals are now in temporary shelter programs while working on barriers and getting into stable housing. • Veteran Navigation services provided through a partnership with NAU, AmeriCorps member, and Arizona Coalition for Military Families offered veteran services to 22 individuals in the month of June. • The PY2021 Annual Action Plan was submitted to HUD on June 8th for review. • Neighborhood Services held a post-award technical assistance for the Program Year 2021 Sub-recipients. The Sub-recipients were provided an overview of their new agreements and a review of their reporting requirements. NSD staff will continue to provide technical assistance to all Sub-recipients throughout the program year. • June was the final month of the CARES Housing program. Over the program, Neighborhood Services assisted twenty-three (23) households with mortgage, rent, and utility assistance. • Rehab projects continue to focus on improving health and safety for Surprise residents. Residents have been more than grateful for this opportunity, thanking the city for the assistance. Recently, we have acquired additional funds and will be working through the waitlist. • HSCV is focused on providing $3,500 grants to homeowners who need accessibility upgrades and water heater replacements. • Loan Portfolio – 22 Active Loans, 4 Released/Paid in full, 1 Transferred • Five Social Media Advertisements were pushed out to the public and received great reach.

64

Human Service & Community Vitality

• Surprise TBRA Program saw four (4) new intakes for TBRA assistance, and two (2) households acquired housing, bringing the total housed participants to twenty (21). Currently fifty-four (54) applicants remain on the waitlist. • Habitat for Humanity submitted their plat plan and proposed housing design for review and comment. • Neighborhood Services began Program Year 2020 closeout procedures in preparation for end-of-year reporting. • Finance and HSCV staff held a pre-proposal meeting on June 3rd for artists interested in submitting a proposal for the future art along Bullard Ave. The solicitation for this project closed on June 24th, with eleven total artists or artist firms submitting Statements of Qualification and indicating interest in creating a new, original work of art for this site. • The city hosted an AZ Humanities Speaker event virtually, featuring Kevin Schindler, who presented The 1894 Lowell Expedition to Arizona. The event saw 52 participants in attendance. • The Arts & Cultural Advisory Commission reviewed proposed changes to the 1.3% for the Arts ordinance. City Council requested review and revision of the ordinance to include Commission input. • The Gallery 37 cohort officially unveiled their proposals to a small panel of commissioners. Of the eight proposed sculptures, the top five were selected, and it is anticipated that the earmarked budget will afford 2-3 sculptures to be installed in the future Xeriscape Garden adjacent to City Hall. • HSCV staff is actively involved in the planning of the VetLink Foundation’s inaugural Stand Down event. This event is targeted towards homeless veterans who are in need of resources or benefit navigational services. The City Council approved a Surprise Community Outreach Program (SCOP) grant for the event. It is scheduled to take place on Saturday, October 9th at the AZ TechCelerator. • A Transit Working group comprised of VDHS members met with Public Works staff to continue exploring options and ways to improve upon existing transit services in Surprise.

65

Human Service & Community Vitality

YOUTH SERVICES ACHIEVEMENTS • SYC held its annual 2-day retreat at OUAZ. The retreat helped the youth council workshop projects for the 2021-2022 SYC year. Notable guests include the Mayor and members of the Council. • Surprise Youth Council was invited to present to the Rotary Club of Surprise Sunset. • The Surprise Youth Justice Project teens heard and administered consequences for 3 Teen Court cases pertaining to criminal offenses committed by local youth on June 21st

PROGRAMS • Youth Services on-boarded seven (7) Summer Youth Employment Program (SYEP) interns for 2021, providing training in various departments across the city, including professional development, on Mondays. • The Surprise Youth Council meets once per month to develop leadership and professional skills while working on their newly selected annual projects. • Youth Service Staff met with Principal Hawkins at Shadow Ridge to discuss upcoming and future partnerships. . Preparation and planning for new and returning initiatives for 2021-2022 are taking place regularly, including developing our web-based literacy program called Beanstock for our upcoming Literacy Program. PERFORMANCE MEASURES Youth Services June FY YTD Youth Leadership/Team-building/Technical Skills Training Hours 400 2701 Youth Community Service Hours 0 252 Youth Program Participants 123 803 Youth Event Attendance 0 33

66

Information Technologies Department

ACHIEVEMENTS

• Personnel recruitment filled: IT Technician • Renewed ADFS signing certificate for all outside vendor connections • O365/Azure feature planning/testing o Migrated IT Department U: drive data • Completed installation of interior cameras at the Techcelerator, building D • Successfully completed the integration of all traffic cameras into the City CCTV system. • Complete conversion of 10,700,000 archived emails into new Mimecast email archive system • Completed Garage camera upgrade on each garage level • Completion of WRM Citrus Lift Station Camera Installations • Completion of Camera installations at City Hall and Fleet for Asset works Key Valet Project • Completed Senior Center Security Upgrades – will allow for management of duress buttons in addition to one reader installation • Completion of raster mosaic for new 2020 Aerials for publication to web applications and GIS users. • Worked with Revenue division to install HDL Prime to manage Business Licenses replacing Munis Business License Module

PERFORMANCE MEASURES

• Phone Traffic - Technical Services (including Help Desk)– 1,682 • Help Desk Tickets Completed – 972 • Total Mailboxes 1,702, emails 5,525,516, total email size 1.1 TB • Number of MIM (self-service) password resets or account unlocks in the last 30 days: 210 • Customer Satisfaction Survey – 9 complete: Excellent: 9 Good: 0 Fair: 0 • GIS reviewed 108 P&Z cases and 78 building permits • GIS assigned 770 new addresses, 182 new parcels for a total of 108 acres • GIS added 14 miles of new water lines, 12 miles of new sewer lines a total of 269 new water meters, all within Surprise Water service area • GIS added 6 miles of new centerlines

67

Information Technologies Department

Case & Permit Reviews by Quarter

350 311 289 300 270 257 227 231 250 213 212 213 197 207 200 184 150 159 150 115 126 123 114 124 98 94 95 90 100 75 50 0 2019 2019 2019 2019 2020 2020 2020 2020 2021 2021 2021 2021 1ST QTR 2ND 3RD 4TH 1ST QTR 2ND 3RD 4TH 1ST QTR 2ND 3RD 4TH QTR QTR QTR QTR QTR QTR QTR QTR QTR

CASES REVIEWED PERMITS REVIEWED

New Development by Quarter

3500 3,018 3000 2,572

2500 2,235 2,222 1,916 1,911 1,907 1,894 1,837 2000 1,813 1,669 1,629 1,544 1,440 1,415

1500 1,208 1,124 1,019 909 906 882 1000 851 668 622 587 543 536 508 468 453 403 339 323 288

500 180 144 46 42 31 28 20 20 19 18 17 17 12 11 0 2019 2019 2019 2019 2020 2020 2020 2020 2021 2021 2021 2021 1ST QTR 2ND 3RD 4TH 1ST QTR 2ND 3RD 4TH 1ST QTR 2ND 3RD 4TH QTR QTR QTR QTR QTR QTR QTR QTR QTR

NEW ADDRESSES NEW PARCELS NEW SUBDIVISIONS ACRES

68

Information Technologies Department

COMMERCIAL by Quarter

180000000 160,766,920 160,847,464.40 161,277,358.00 160000000 160,909,397.00

140000000

120000000

100000000 NEW COMMERCIAL (TENANTS) 80000000 TI Square feet 60000000 NEW COMMERCIAL (BUILDS) 40000000 NEW COMMERCIAL Square Feet 20000000 1,154,745.00 1,081,807.00 1,030,072.00 964,384.00 796,871.00 650,905.89 645,372.00 498,011 555,204.00 544,619.00 414,289.00 280,879 312,831.00 242,869.00 237,681.00 197,342.00 80,182 112,207.00 103,687.00 34,131.30 19 8 18 14 32 14 34 7 42 12 56 22 42 13 28 17 29 34 33 9 42 6 46 13 86 28 0

Water & Sewer System by Quarter

3,500.00 3,416 3,052 3,000.00

2,500.00 2,260 1,984 1,943 1,943 1,866 1,829 1,829 2,000.00 1,817 1,533

1,500.00 1,224 1,100 1,046 1,046 1,000.00 622 470 443 443 500.00 340 65 55 52 48 48 47 43 41 37 34 32 30 28 26 25 20 17 14 13 11 10 8 8 3 4 0.00 2019 2019 2019 2019 2020 2020 2020 2020 2021 2021 2021 2021 1ST QTR 2ND 3RD 4TH 1ST QTR 2ND 3RD 4TH 1ST QTR 2ND 3RD 4TH QTR QTR QTR QTR QTR QTR QTR QTR QTR

NEW WATER (MILES) NEW SEWER (MILES) NEW METERS (SURPRISE) NEW METERS (TOTAL)

• Network Intrusions Blocked – 13 • Exploits Attempted and Blocked – 19

69

Information Technologies Department

• DLL Injection Events Blocked - 0 • Access Protection Rule Detected and Blocked - 135 • Marketing Emails Received – 91,800 • SPAM Messages Blocked – 100,000 • Emails Containing Virus’ Blocked – 54 • Emails Containing Malicious URL’s - 88 • Clean Emails Delivered to Employees – 156,700 • Web Blocking o Malicious Web Sites Blocked - 52 o Security Compromised Websites Blocked – 105 o Potentially Unwanted Software Blocked – 101 o Security Phishing Sites Blocked – 48 o Custom Encrypted Uploads Blocked - 8 o Suspicious Embedded Links Blocked – 14 • Attempted Administrator Privilege Gain Blocked – 6 • Attempted Information Leak Blocked - 93 • Potential Corporate Policy Violation Blocked - 67 • Attempted User Privilege Gain Blocked – 7 • Web Application Attack Blocked – 97

Incoming Email Messages 54

56 91,800

90,000

156,700

156,700

51,900 100,

May 2021 June 2021 Spam Clean Marketing Virus

70

Information Technologies Department

Phishing Assessment Results

11.94% 23.48%

0.45%

6.82% 4.91% 15.47%

54.23% 82.70%

Quarter 2 2020 Quarter 2 2021 No Response Reported Opened Email Clicked Link

Blocked Attacks

May 2021 June 2021

2,501

2,001

1,501 5… 1,001 328 232 177 270 328 501

1 Antivirus External Malicious Web Events Attacks Sites

71

Information Technologies Department

BUDGET

List primary budget status: year-to-date % of Budget Used: 99% PROGRAMS

Application Services

• eCitations on iPhones – SPD would like officers to be able to input eCitations on their mobile devices. Software implementation is complete. The vendor has found an appropriate printer and plans to begin configuration and testing in June 2021. • AssetWorks EAM Implementation – Public Works will migrate their work order tracking capability from Infor Public Sector to AssetWorks. IT will assist with project management, data transfer, and application management of the AssetWorks system. Facilities and Traffic Engineering are live. Parks & Rec continues to fine-tune their preventative maintenance process. Streets maintenance has completed the final data load, PW analyst to finish training Streets staff. Estimated completion Q3 2021. • AssetWorks Key Valet - Public Works, SPD, and IT have teamed up to purchase the Key Valet module to manage vehicle key access for motor pool and SPD vehicles. This module will integrate with the existing EAM software. It replaces an aging 3rd party key management in use at SPD and will be new for PW and will significantly aid in managing motor pool access for all employees and managing motor pool by PW staff. Project hardware has begun arriving, city staff has completed site walkthroughs and locating where equipment will be installed. Estimated completion Q3 2021. • Camino - Community Development has purchased a software platform to aid their ability to intake plan submissions from developers electronically. Developers will be able to input appropriate selections to find the proper permit and submit electronic plans to the city without the need to visit City Hall. IT is working with CD to build approval workflows for all permits. The estimated completion Q4 2021. • LIS Upgrade - Community Development has contracted with the current Land Information System vendor (EMS) to complete numerous significant feature enhancements and security improvements and move the application from on-premise to cloud hosted. IT and CD working with a vendor to design a new database and software. Estimated completion Q3 2022. • Monthly Status Reports - IT will work with the City Manager’s Office to improve the process for all managers to generate this report. CM Office to define critical KPIs to display for SPD and SFMD, IT the same. Data will be used to make a mockup dashboard for CM review. Potential software platform demos are scheduled for early July. Estimated completion Q3 2022.

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Information Technologies Department

GIS

• Currently, 106 new projects in conceptual review, 315 P&Z cases in review have 16,017 lots covering an area of 6,163 acres and 34 miles of new streets, 99 miles of new water lines and 91 miles of new sewer lines. For this month, six new P&Z cases containing 228 new lots for a total of 59 acres. • Continued development of new premise plans for multi-family, assisted living, and high-density residential for use in Spillman and Fire CAD system. • Widget and map development for new ArcPortal web map server • Further analysis of the new Lidar on residential footprints to get a new mean square foot for future storm utility costs. • Stormwater application for creating a line feature within the polygons for curb and gutter to assign elevation information to analyze water flows and retention. Currently at 1,268 lines of code. • Final integration of the multiple ArcGIS Enterprise servers to publish new web maps and mobile applications for field personnel.

Technical Services

• Continue Infrastructure planning for: o Evidence and Readiness Facility, network/infrastructure project oversight and orders pending o Fire Station 308 – network/infrastructure project oversight and orders pending • Asset replacement o Mobile Printers/Scanner replacement pending Brazos full size printer pending vendor certification o WiFi access point tech refresh pending delivery o Police communications UPS replacement • Continue Business Continuity/DR planning • O365/Azure feature planning/testing o File Migration testing, next S: and P: for IT department o Consultant will be contracted with for citywide effort • IDS/IPS network planning • RWC Public Safety Motorola Radio Tower, civil design pending • Adobe ELA assessment • Citywide Penetration test mitigation (on going) • SCADA Network Improvements, equipment received, install in process • SPA2 to PERC Plant Network Interconnect • SPA3 to PERC Plant Network Interconnect

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Information Technologies Department

• Surprise Foothills Water Supply Facility Network Connection • SPA1 Buildings 4-5 remodel • Desert Oasis Expansion – Network Connection • Stadium Public Wifi Infrastructure assessment • Tennis Public Wifi Infrastructure assessment • Texas Ranger fiber optic cabling • Multifactor Authentication Research using MiToken, rollout plan pending • City Court audio/video recording replacement software assessment • Citywide Emergency Broadcast system upgrade planning • Personnel recruitment for 2 positions: Systems Administrator, Sr. Network Administrator • Explore Help Desk system replacement • Maintenance renewal reviews (Cisco, Microsoft, Konica, etc.)

Security

• Upgrade all NVR’s/DVR’s with hardware and software to allow for advanced analytics searching to include Facial, License Plate, and Appearance. • Fire Station 308 Security installations - Bond Construction Project • Police Evidence and Readiness Facility Security installations - Bond Construction Project • Complete annual HIPAA security audit • Complete update of Technology Security Policies • Complete Update of Security Awareness Training • Continuous Phishing Security Awareness Training • Complete Cybersecurity portion of 457 RFP • Continuing Citywide Penetration Testing and HIPAA Risk Assessment Remediation • Ottawa emergency phone installations – 12 • McAfee Anti-Virus Upgrade and DLP Cloud Migration • Continue Records Requests and Litigation Holds • Continue Business Continuity, Business Impact, and COOP planning • Establish IT Governance framework, charter, and committee • Techcelerator Building B Security installs • Techcelerator Building D Security exterior installs • Friends of the Library camera installations (3 cameras) • Garage Security Upgrades – additional cameras along exterior at request of ED • Deploy Ping Sweep Blocking in Firepower with Network team • Water Resource Management Deer Valley Security Cameras and Access Control installation • Water Resource Management Emergency Response Plan coordination

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Information Technologies Department

• Water Resource Management PERC facility Security Cameras and Access Control installation • Water Resource Management SPA3 facility Security Cameras and Access Control installation • Surprise Foothills Water Supply Facility Network Connection • SPA1 Buildings 4 and 5 remodels. Access controls and CCTV installation • Ashton Ranch NVR Server Asset Replacement • City Traffic Camera NVR Server Asset Replacement • Techcelerator NVR Server Asset Replacement • Continue Asset Replacement of City Access Control and CCTV systems. Implement Avigilon and Lenel upgrades. License plate and facial recognition implementation. • Security Installation project at Villanueva Gym, Countryside Gym, and the Adaptive Park. • New 8 acres and Community Park CIP project security installs • Asset Replacement of Secure USB Drives – 150 devices. Project has started. • City Hall City Clerk and Main Lobby renovations – CIP Project • Install purchased Cisco Network Analytics Tool (formerly Stealthwatch), in concert with IT Technical Services • Configure additional O365 security features

75

Marketing & Communications

ACHIEVEMENTS

• Worked on summer Progress Magazine content, finalized magazine, mailed to residents, posted online version, shared on social media

• Posted annual water reports to social media • Communicated FY22 Adopted Budget with a press release, social media and website updates • Continued promotion of Mayor’s Business Roundtable and premiered the video • Designed multiple magazine ads for Economic Development • Designed Human Resources Director recruitment brochure and webpage; promoted the opening of the position with a press release and social media

76

Marketing & Communications

• Communicated the reappointments of the Presiding and Associate Judge with a press release and social media • Worked with Legal, Clerk and Water on ECPOR election information and posted it to the website • Communicated upcoming neighborhood meetings on social media • Shared the County’s COVID impact survey on social media • Shared the APS power line public comment / open house info on social media • Shared the White Tank Conservancy survey on social media • Communicated the start of Monsoon season with safety messaging via press release, social media, website, and Surprise Lately • Began planning for the website redesign process, compiled / reviewed web survey data, and engaged with CivicPlus on a new contract • Communicated the Utility Rate increase set for 7/1 through social media, press release, magazine, website, Surprise Lately • Designed promotional cards for Surprise Citizens Patrol • Updated annual report covers for various departments • Assisted Community Development in finding ways to make the Permits section of the website more user-friendly and easy to find. Added a process flowchart & FAQ to the Permits page and added homepage button that goes to the Permits page • Designed housing rehab yard signage for Human Service and Community Vitality • Designed graphics for a procurement LinkedIn page • Designed fall sports postcard for Parks & Recreation

• Designed multiple ads for the upcoming Rec Times Magazine

77

Marketing & Communications

• Presented to Surprise Youth Employment Program participants on Communications topics • Communicated the selection of a new Parks & Recreation Director via press release, social media, website

• COVID-19 Communications o Updated COVID-19 webpages, as needed: General Info, Business & Workforce Resources, Community Care, Financial Resources for Individuals and Families o City website updated throughout to reflect changes to programs, events and processes

PERFORMANCE MEASURES

• Web Analytics (May 26, 2021 vs. June 24, 2021) o Visits to the site decreased 22.82% over last month to 174,095 (79.7% new visitor and 20.3% returning visitor) *Annual comparison increased 11.88% o Page views decreased 16.37% over last month to 388,221 *Annual comparison increased 2.38% o Users connecting to our site from a referral site (link) decreased 19.84% over last month to 14,106 *Annual comparison decreased 49.66% o Those accessing the site via mobile/tablet increased 5.53% over last month to 80,780 *Annual comparison decreased 14.15%

• News Releases o Issued 27 news releases (non PD)

• Social Insights o Added 58 likes on City Facebook (total = 10,746) / Facebook Followers 12,105 o Added 85 City Twitter followers (total = 6,564) o Added 63 City Instagram followers (total = 4,066) o Added 595 Nextdoor members (total = 52,035) • Video Statistics o Facebook Live & playback views: 3,889 (3,259 in May) o YouTube Live & playback views: 1,683 (1,678 in May) / 1% increase in channel subscribers

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Marketing & Communications

BUDGET List primary budget status: year-to-date . Overall budget: $1.37 million • (91.4% used/encumbered through start of FY)

. Broadcast Center Asset Replacement Budget $82,300 – 60% spent.

PROGRAMS

. Surprise Lately shows . Council Conversations shows . Monthly Employee Newsletter . Bi-weekly New Employee Orientation Presentations . Broadcast Public Meetings . Weekly Court website updates . Designed monthly City News newspaper ads in AZ Republic and Surprise Today . Monthly and / or quarterly edits, posting and sending of Council, HSCV and CRS newsletters . Promoted various events, programs and news alerts . City website updates . Media inquiry responses . Inside Surprise internal communications articles

79

Parks & Recreations Department

ACHIEVEMENTS – RECREATION

• The Youth Sports Division held its first E-sports event in-person tournament! 43 participants, boys and girls between the ages of 6 and 17, played four hours of Super Smash Brothers Ultimate at Countryside Recreation Center. • Adaptive Recreation hosted its first-ever Paint Party with Randi Porter from Imperfectly Inspired. Buddy Bowling Session 1 was a success after the long break due to COVID. • Summer Swim lessons began with sessions 1 & 2 with 94 group lessons, two adult lessons, 52 private and six adaptive lessons throughout both sessions. This year was also the first year to be a part of the World’s Largest Swim Lesson on June 17; all session 2 classes were a part of this. • Recreation Swim & Dive also began this month. Swordfish has 127 swimmers and 22 on dive for a total of 149 and Tsunami has 109 swimmers and 11 on dive for a total of 120 and an overall total of 269 participants on both teams. • The Surprise Storm also continued their season with two long course meets and a short course meet. 29 athletes attended the Moon Valley Country Club meet with two athletes achieving new age group state times. Eight athletes participated at the Glendale Gauchos long course meet. The 3rd meet of the month was held in Chandler, where 28 total were in attendance. • The first Drive-in Movie of the summer was held on June 19, featuring Croods: A New Age with 329 in attendance. • A Teen Dodgeball tournament was held on June 11 at Countryside Recreation Center with a total of 24 participants formed 4 teams of 6 in a double- elimination tournament. Prizes were awarded to 1st and 2nd place teams. • Summer Camp continued at both locations with weekly pool trips and field trips to various metro areas such as Great Skate, Sky Zone, Main Event, Top Golf, AZ Science Center, and Medieval Times. • The Youth Sports Division created three All-Star softball teams that competed for the first time in the USSSA “B” State Tournament. Four Cal Ripken baseball All-Star teams also played in the Cal Ripken State Tournament here in Surprise at the Youth Baseball Complex.

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Parks & Recreations Department

• The Youth Sports Division offered nine different youth sports camps running throughout the month of June. Altogether, over 550 kids were enrolled in youth sports camps. Every single camp filled up and many had long waiting lists.

ACHIEVEMENTS – PARKS MAINTENANCE

• Marley Park Irrigation—Significant time has been made in investigating why there is such a struggle to maintain good irrigation water pressures to irrigate at Marley. The Public Works Water Dept. reviewed the pressure issues to figure out a resolution. Public Works has taken the lead to assist the Parks & Rec. Department in increasing the amount of flow being supplied to the onsite booster pumps. The North Booster Pump will be supplied with additional water from an existing water meter, and the South Booster Pump is currently being reviewed to see if a new 4” water meter/line can be run to increase water flow. • Last year, Johnson Townhomes Park added an additional light to the backside of the street light post to provide security lighting to the park, requested by the adjacent residents. As a final improvement to the park, the large Sisso tree adjacent to the playground was removed to allow the new light to be fully realized. Also, four new trees adjacent to the park were planted and new irrigation, between the street curb and sidewalk to beautify the area.

Before After tree removed & new irrigation

• Veramonte Vandalism—Work is now ongoing to repair the fire damage to the restroom. It is anticipated that the restroom will reopen by the end of July. • Asante Park Veterans Memorial—The site signage has been vandalized and is also illegible due to the age of the signs. The signs have been removed and more sustainable

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Parks & Recreations Department

signage, which communicates the location of the original airbase and the history being commemorated, is being created with the help of an outside vendor.

PERFORMANCE MEASURES – PROGRAM PARTICIPATION June YTD Goal Participants* Adaptive Recreation 84 406 2,564 Aquatics Programs 13,247 20,504 72,922 Pickleball Programs 197 1,400 356 Special Interest Classes 660 2,316 3,915 Teen Programs 76 90 25,235 Tennis & Racquetball Programs 1,467 16,842 22,599 Youth & Adult Sports / Open Gym 1,739 6,372 23,356 Youth Camp, Tot Time and Special 2,700 3,725 4,926 Programs TOTAL 20,170 51,655 155,873 * Limited programming due to COVID-19.

PERFORMANCE MEASURES – SPECIAL EVENT ATTENDANCE June YTD Goal Attendance* Sundays in the Park Food Truck Festival N/A 0 4,000 Spring Eggstravaganza (Virtual & In-Person) N/A 4,821 12,000 Movie Nights N/A 254 4,000 Memorial Day N/A 50 40 4th of July N/A 0 18,000 Fiesta Grande N/A 0 8,500 Veterans Day N/A 0 4,500 Surprise Party N/A 0 20,000 Floyd Gaines Park Dedication Ceremony N/A 75 0 TOTAL N/A 5,200 71,100 *Limited events due to COVID-19.

PERFORMANCE MEASURES – RENTAL PATRONS & # of RENTALS June Patrons* Number of rentals* Field Rentals 408 26 Ramada Rentals 650 23 Rec Center Rentals 25 1

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Parks & Recreations Department

BUDGET/ADMINISTRATION • FY21 Expenditures through June: $9,299,465; 73% of FY21 Operational Budget. (Limited recreation programming due to COVID-19.) • FY21 Revenue through June -$1,402,567- 67% of FY21 Annual Budgeted Revenue. (Limited recreation programming due to COVID-19.) • Asset Replacement – Budgeted for $508,500 for FY21 o A new book drop was installed at Northwest Regional Library, as well as some furniture updates. • Capital Improvement Projects o Gaines Park – New Gaines Ballfield Update—During June, the final punch list items are being worked on; waiting on a final walk to assure all safety-related items are completed before it can be programmed. With some savings realized in the project towards the end of June, an additional fence cap was added to the 1st and 3rd base fence lines, and permanent baseball bat racks were added to each dugout.

• Personnel Recruitments o Recreation . Fitness Instructor- Interviewing . Assistant Swim Coach & Fitness Instructor: Recruiting continuously o Sports . Associate Tennis Pro & Basketball Instructor: Recruiting . Rec Leader I- Sports: Reviewing applications . Rec Leader I & Rec Leader III- Adaptive: Recruiting o Parks . Maintenance & Operations Supervisor: 2nd interviews . Evening Park Maintenance Assistant: Reviewing applications

UPCOMING PROGRAMS/EVENTS:

• Fall Youth Sports- Registration begins July 6 • Dive-In Movie- “Raya and the Dragon” at the Surprise Aquatic Center- August 7 • Fall Adult Sports- Registration begins August 16 • Sundays in the Park returns in September

83

Public Works Department

ACHIEVEMENTS

• Solid Waste delivered 147 containers to newly built homes, repaired 262 used containers, and replaced 472 containers already in service. • Streets was able to landscape a median on Sarival Ave south of Bell Rd, by repurposing material removed from a CIP project on Reems Rd. this project was accomplished with virtually no cost. • Streets assisted Facilities and Police with relocating storage units behind the Public Safety Building. • Facilities; o Received the completed Facility Assesment o Installed 13 new cubicles for Police, replaced the lobby seating and their ice machine o Replaced Northwest lobby doors at City Hall o Replaced skylights at the Villanueva gym o Completed BAS (Building Automation System) for the stadium • Fleet was able to purchase a new in ground floor lift. This SKYLIFT has an easy "drive-on" and "drive-off"; complete freedom of movement and easy accessibility under and around the elevated vehicle, whereby the mechanic can move freely under the platforms. This is perfect for inspection, preventive maintenance, and service work. It is flush with the floor when lowered and raises to 69" in height. This lift will allow for our technicians to safety and efficiently service our heavy and light vehicles in the new facility.

84

Public Works Department

CAPITAL PROJECTS

• Greenway Rd: o The final layer of asphalt is scheduled for 7/12/2021 o Stripe layout, final paint scheduled, and signal flash mode is planned for 7/19/2021 o The estimated completion is the end of July

• Human Resource Remodel: CIP and Facilities worked diligently to build (4) new offices, covert (2) existing offices into one director's office and the previous director's office into (2) smaller offices.

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Public Works Department

PERFORMANCE MEASURES

Traffic

Traffic Control Plans Traffic WO's 100 60 80 50 40 60 30 40 20 20 10 0 0

2019 2020 2021 2019 2020 2021

Solid Waste

Collected Waste (tons) Collected Recyclables (tons) 6000 12 5000 10 4000 8 3000 6 2000 4 1000 2 0 0 Jan Jan Jun Jun Oct Oct Apr Apr Feb Feb July Dec July Dec Aug Aug Nov Nov Mar Mar May May Sept Sept

2019 2020 2021 2019 2020 2021

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Public Works Department

Engineering

Civil Plans Approved Civil Permits Issued 200 200 150 150 100 100 50 50 0 0

2019 2020 2021 2019 2020 2021

Reported Streetlights Issues Records Request 50 60 40 50 30 40 30 20 20 10 10 0 0

2019 2020 2021 2019 2020 2021

Utility Locating Traffic Locating 3000 600

2000 400

1000 200

0 0 Jan Jun Oct Apr Feb July Dec Aug Nov Mar May Sept

2019 2020 2021 2019 2020 2021

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Public Works Department

Transit

Regional Paratransit RideChoice Trips 600 2,500 500 2,000 400 1,500 300 200 1,000 100 500 0 -

2019 2020 2021 2019 2020 2021

Streets

WO's Completed Requests for Service 1200 120 1000 100 800 80 600 60 400 40 200 20 0 0

2019 2020 2021 2019 2020 2021

Fleet

WO's Completed Total Unfinished 300 150

200 100

100 50 0 0 Jan Feb Mar Apr May Jun July Aug Sept Oct Nov Dec

2019 2020 2021 2019 2020 2021

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Public Works Department

Facilities

WO's Completed Total Unfinished 300 600

200 400

100 200 0 0 Jan Feb Mar Apr May Jun July Aug Sept Oct Nov Dec

2019 2020 2021 2019 2020 2021

PUBLIC WORKS POSITIONS

New Employees

Employee Division Title Gus Duncan Streets Equipment Operator John Welliver Engineering-Traffic ITS Specialist Vacancies

Division Title Fleet Lead Technician Streets Crew Leader (2 vacancies) Solid Waste Crew Leader (re-class from Equipment Operator) Solid Waste Routing Specialist Engineering Civil Engineer-Associate Promotions

Employee Division Title Zach Scott Solid Waste Crew Leader Joe Zak Solid Waste Supervisor

PROGRAMS

• Solid Waste was able to service 31 roll-off requests. That total is up from the 14 they had in May and the 22 from April. Since the program's inception in October, we have received 76 delivery requests and 132 haul requests.

89

Sports & Tourism Department

ACHIEVEMENTS

• The April sales tax reports were released, and the hotel transient lodging tax continued to show increased tourism activity and COVID recovery efforts with the highest revenue in the past five years and a 49% increase from the previous highest revenue in 2019 (pre-COVID). Sports & Tourism hosted 4 Tennis Championships, a Perfect Game Showcase, Minor League Spring Training and an MLB CO-OP Development League in April. • The Kansas City Royals and Texas Rangers had a total of 15 home games during June for Extended Spring Training. The Arizona Complex League (ACL) Minor League season also started with the Royals and Rangers, each having two home games at the Stadium Complex. • Pro Soccer Consulting hosted a pro soccer tryout clinic at Mark Coronado Park June 7-9. This new event drew 150 of the best youth and young adult soccer players to the city. • Staff contracted a private rental at the Stadium for an Air Force retirement ceremony on June 11 with 200 attendees. • The Sports and Tourism Department continued the Summer Baseball Tournament Series with USA Baseball, hosting both the 16U and 17U Championships at the Surprise Stadium Complex. USA Baseball provides an opportunity for teams to showcase their talents against competition from all across the nation. The Championships took place from June 15 to June 28 and consisted of over 200 teams from across the country and brought over 18,000 players and spectators to Surprise.

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Sports & Tourism Department

• Juneteenth Wine Fest took place at Mark Coronado Park on Saturday, June 19. This new event presented by The LA Experience consisted of wine tasting, live entertainment, food trucks, games and activities and drew 300 attendees.

PERFORMANCE MEASURES

SPORTS & TOURISM EVENTS / # OF # OF GAMES/ TOTAL PARTICIPANTS SPECTATORS 3rd PARTY RENTALS TEAMS MATCHES ATTENDANCE PSC Pro Soccer Tryout 150 150 June 7-9, 2021 Air Force Retirement Ceremony 200 200 June 11, 2021 Juneteenth Wine Fest 25 300 325 June 19, 2021 USA Baseball 16U Championships 102 84 4,200 5,040 9,240 June 15-20, 2021 USA Baseball 17U Championships 100 84 4,200 5,040 9,240 June 23-28, 2021 Extended Spring Training – 30 15 1,200 1,200 Rangers & Royals June 2021 Arizona Complex League – 8 4 320 320 Rangers & Royals June 2021 TOTALS: 240 187 10,295 10,380 20,675

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Sports & Tourism Department

BUDGET

• Expenses through June 2021 - $4,794,563 / 88% of budget Revenue through June 2021 - $1,502,317 / 60% of budget

PROGRAMS

• Future Events o The Department worked with The LA Experience and secured the second annual Juneteenth Wine Fest for June 19, 2022. o Staff submitted bids for three USTA Tournaments that would take place in 2022: NTRP National Championships – 18 and Over Singles, NTRP National Championships – 18 and Over Doubles, Men’s 35’s National Hardcourt Championships and Girls’ 18’s National Level 2. o Sports and Tourism met with the Golden State Athletic Conference (GSAC) to discuss hosting the 2022 GSAC Men’s and Women’s Tennis Conference Championships at the Surprise Tennis & Racquet Complex. o Staff worked with USTA Southwest finalizing the details of hosting the Mixed Doubles Section Championships September 24-26, 2021 at the Tennis Complex. o Staff worked with the Surprise Pickleball Association to finalize dates for their upcoming tournaments: . Battle of the Paddles: September 25-26, 2021 . Monster Smash: October 29-November 1, 2021 . Tommy Wong Memorial Tournament: January 8-11, 2022 . SPA-MS Charity Pickleball Tournament: March 17-20, 2022 • Sponsorship o Staff sent out seven proposals to potential new FY22 sponsors and signed one new sponsorship contract. o Sponsorship fulfillment for June Movie Night and Dive-In Movie.

• Marketing o Press Releases . USA Baseball National Team Championships - June 11

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Sports & Tourism Department

• Social Stats: 2,100 people reached / 116 engagements

o Social Media . USA Baseball National Team Championships – June 11 • Social Stats: 2,100 people reached / 116 engagements . USA Baseball National Team Championships 17U – June 28 • Social Stats: 1,806 people reached / 92 engagements . Raising Canes (Sponsor) Video Post on Surprise Stadium Facebook – TV Show • Social Stats: 353 people reached / 13 engagements

CAMPUS MAINTENANCE

Field Usage and Events

Campus Baseball Maintenance Staff maintained fields for the following events:

• Texas Rangers o Eight Extended Spring Training home games on Texas Field 1. o Practice and rehab workouts occurred Monday-Saturday, 2 pm – 10 pm. o Arizona Complex League (ACL) Season started June 28 with two home games. • Kansas City Royals o Seven Extended Spring Training home games on Kansas City Royals Field 1. o Practice and rehab workouts occurred Monday-Saturday, 2 pm – 10 pm. o Arizona Complex League (ACL) Season started June 28 with two home games. • Parks and Recreation Sports o Cal Ripken State Tournament took place June 10-12 at the Youth Baseball Complex. A total of 26 games were played. o Babe Ruth Tournament took place on the Kansas City Royals Minor Fields. Thirty-eight games were played throughout nine days. • USA Baseball Tournament o The tournament took place June 15-28, with a total of 168 games being played on the Texas Rangers and Kansas City Practice Fields. • PSC Pro Soccer Tryout – 3rd Party Rental o Tryouts occurred June 7-9 at Mark Coronado Park.

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Sports & Tourism Department

Maintenance Projects

• Campus Maintenance staff continued on maintenance projects for the Stadium, Texas Rangers and Kansas City Royals Practice Fields. o Graded for drainage on the Texas Rangers eight pack area o Sliced all fields o HTC aerification on infield and collars o Edged all fields o Placed herbicide for nutsedge in Mark Coronado Park and Stadium berm o Fertilized bi-weekly all fields Construction Projects

• Texas Rangers Minor Commons o Irrigation was completed, 37,000 square feet of sod was installed, the hardscape paver area was completed, and a block wall was installed on the eight-pack area for the Texas Rangers. • Fixed three mainline leaks

94

Sports & Tourism Department

UPCOMING EVENTS • July 1-6: USA Baseball – 14U/15U National Team Championships • July 9-16: Perfect Game – WWBA West National Championship (15U-17U) • July 16-23: Perfect Game – WWBA West National Championship (14U-16U) • July 27-31: Perfect Game – 17U World Series

95

Water Resource Management Department

ACHIEVEMENTS • Noteworthy News • Water Utility: o Major Maintenance Projects/Asset Management: o Asante Well #1 - Scheduled completion 7/26/2021:

Well Tie-in Electrical Panel Canopy

Enclosed Well Head

Rolling Gate Installation

West Deer Valley Water Supply Facility: Landscaping/Drainage

96

Water Resource Management Department

Buena Vista Well #1 – Landscaping/Drainage Completed

Buena Vista Well #2 – Landscaping/Drainage Completed

o Asset Management - Inventory Audit completed o Reservoirs – Annual Cathodic Protection Inspection/Maintenance completed

97

Water Resource Management Department

• Wastewater Utility: o Major Maintenance Projects/Asset Management: • SPA 3 • Installed new filter clothes on 2 out of 3 filters • SPA 1 Head Works and Panama Canal • Cleaned and installed grit deflector

98

Water Resource Management Department

• SPA 1 P1/2 Odor Scrubber pre-filter install

99

Water Resource Management Department

• SPA3 Flowmeter/backflow install.

o Training/Certifications . Arc Flash safety training . Received Landia mixer training from Ken Jacobs

• Collections • Major Maintenance Projects/Asset Management: o Cleaned a total of 129 miles of city sewer mains o Had zero (0) stoppages o Completed rehab of a manhole at the intersection of Cotton Lane and Peoria

100

Water Resource Management Department

• SCADA • Major Maintenance Projects/Asset Management: • Flow meters installed at Greenway lift station • Electrical Maintenance PM SPA1 Effluent building • Security update at Rancho Gabriela #2 Well • Completion of AR ATS actuator asset replacement • Work orders and maintenance throughout Water Resource Management

• Portfolio Division • Accomplishments: • Portfolio team met with Maricopa Water District to discuss ongoing collaboration • Executed Facility Use Agreement between the City and U of A for Master Gardener use of the Water Education Center office • Gallery 37 art concepts for the Xeriscape Demonstration Project presented to WRM staff and Arts Commission • Jennifer Davidson was elected to Chairperson of the West Valley Water Association Planning Committee • Jennifer Davidson presented the Surprise Drought Preparedness Plan Update process

o Outreach: • WRM Director and Assistant Director attended community outreach events for Councilmembers Cline and Judd • Continued regional drought messaging collaboration with West Valley and other Arizona water providers

o Water Conservation: • Rebates o Program concluded April 30, 2021 for FY21 o Total rebates processed: o Irrigation controller: 54 processed, 44 approved o Xeriscape installation: 1 processed, 0 approved o Xeriscape conversion/turf removal: 0 processed

• Education o Two-hundred fourth grade students reached (May 17 & 18)

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Water Resource Management Department

o Training: • Jennifer Davidson attended the Desert Horticulture virtual conference

• Environmental Division • Accomplishments: o Randy De La Garza recertified as a Backflow Tester • Marcia Sorensen was hired from Engineering as the Regulatory Compliance Analyst to oversee the Stormwater Program

PERFORMANCE MEASURES • Safety Record: As of June 30th, WRM has reached 317 days without a lost day due to injury.

BUDGET • Overall budget (72.9% used through 100% of the year) • Overtime (98.70%) • Grant/s (11.56%) WRM has two gr-ant

Major projects – Over/under budget projection

Budget Balance Excluding Budget Budget Project Description Amended Budget Actuals Encumbrances Available Used

A71010 Asset Repl_Water 1,423,500.00 1,399,648.96 23,851.04 1.68% 98.32%

A71020 Asset Repl_Wastewater 2,688,600.00 1,828,217.18 860,382.82 32.00% 68.00%

G71010 ADWR Xeriscape Garden 328,100.00 39,350.00 288,750.00 88.01% 11.99%

G71011 FY20 Forestry Comm Challenge Grant 30,000.00 0.00 30,000.00 100.00% 0.00%

P61060 107th and Union Hills Drainage 575,000.00 575,000.00 0.00 0.00% 100.00%

P61410 Peoria & Litchfield Drainage Improv 35,200.00 35,200.00 0.00 0.00% 100.00%

P61930 Paradise Ln and El Mirage Rd. OTS 340,000.00 0.00 340,000.00 100.00% 0.00%

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Water Resource Management Department

P71020 Desert Oasis WSF-Phs 2 2,234,100.00 1,172,139.04 1,061,960.96 47.53% 52.47%

P71110 Solar Biosolids Dryer 1,171,900.00 993,266.94 178,633.06 15.24% 84.76%

P71190 SPA1 Recharge Expansion 5,505,900.00 253,580.37 5,252,319.63 95.39% 4.61%

P71210 SPA2 Recharge Expansion 646,500.00 0.00 646,500.00 100.00% 0.00%

P71240 Water Acquisitions 1,777,200.00 448,937.50 1,328,262.50 74.74% 25.26%

P71260 Circle City Water Acquisition 876,200.00 112,469.76 763,730.24 87.16% 12.84%

P71280 Partial Closure of Plant 1&2 Basin 300.00 0.00 300.00 100.00% 0.00%

P71290 Consent Order TTHM 91,700.00 0.00 91,700.00 100.00% 0.00%

P71300 Greasewood St & Lizard Acres Wash 250,000.00 0.00 250,000.00 100.00% 0.00%

P71310 Reems Rd Flooding Cactus & Waddell 858,600.00 47,793.48 810,806.52 94.43% 5.57%

P71320 South Plant Ops Bldg Remodel 2,323,000.00 945,306.10 1,377,693.90 59.31% 40.69%

P71330 SPA2 WRF Land Purchase 300,000.00 0.00 300,000.00 100.00% 0.00%

P71340 SPA3 WRF SCADA Integration 239,500.00 0.00 239,500.00 100.00% 0.00%

P71350 Clarifier Covers 300,000.00 288,297.76 11,702.24 3.90% 96.10%

P71360 Wash Press 76,400.00 76,367.05 32.95 0.04% 99.96%

P71380 Regional Communication Tower #1 2,526,700.00 542,676.05 1,984,023.95 78.52% 21.48%

P71390 Rancho Mercado Well No. 2 1,300,000.00 0.00 1,300,000.00 100.00% 0.00%

P71400 Install Influent Pipeline 726,200.00 351,465.18 374,734.82 51.60% 48.40%

P71410 Backup Arsenic Treatment System 200,000.00 0.00 200,000.00 100.00% 0.00%

P71420 SPA1 Wtr System Optimization-Study 300,000.00 0.00 300,000.00 100.00% 0.00%

P71470 AWIA_Safe Drinking Wtr Plan 230,000.00 42,310.00 187,690.00 81.60% 18.40%

P71480 IWMP_FY2021 Update 300,000.00 118,177.50 181,822.50 60.61% 39.39%

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P71490 Plant Capacity Increase/Enhancement 100,000.00 0.00 100,000.00 100.00% 0.00%

Wtr & WWtr SCADA P71500 Integrate/Enhance 372,000.00 152,859.56 219,140.44 58.91% 41.09%

Total 28,126,600 9,423,062 18,703,538 66.50% 33.50%

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