RESPONSIBLE GAMBLING: a Statement of Principles and a Showcase of Best Practice from the European Gaming and Amusement Industry Contents

EUROMAT Statement on Responsible Gambling p 2

Introduction p 3

Defining Responsible Gambling - Understanding the terminology p 4

The Who & How of CSR in Gambling p 6

Who? p 7 How? 1. research the facts p 8 2. effective education and communication 3. regulation 4. treatment and medical assistance

Conclusion: Call for action p 14

COUNTRY REPORTS p 17

EUROMAT Who we are & What we do p 37 1 EUROMAT Members p 40 EUROMAT Statement on Introduction Responsible Gambling

Adopted in Maastricht, Responsible Gambling 25 October 2007 is the commitment to promoting responsible behaviour amongst our customers, industry and employees. The European Gaming and We wish and need to co-operate with EUROMAT understands the diversity EUROMAT, the European Gaming and Amusement Federation, represents the Amusement Industry, represented those involved in the regulation of of regulations and control practices gaming and amusement machine industry before the . EUROMAT by EUROMAT, provides citizens our sector to make «Amusement With existing in , but considers members manufacture, distribute and operate gaming and amusement machines with a service that society demands: Prizes» what it is meant to be: that such diversity should not outside . Gaming and amusement machines are designed to provide regulated entertainment and gaming a safe, reasonably priced and be an obstacle for a clear, honest customers with an enjoyable leisure and entertainment experience. in public places with the appropriate properly regulated entertainment and continued effort to promote controls. experience. responsible gambling within each Responsible Gambling is the commitment to promoting responsible behaviour jurisdiction. amongst our customers, industry and employees. EUROMAT and its members It is our aim that all those involved A person exercising a rational and publish this brochure to propose a Statement of Four Principles that should in the provision of these services sensible choice and acting upon that To that end, EUROMAT encourages be applied to the development of corporate social responsibility and to do so in the best possible way, choice based on his/her individual its Member Associations to highlight our industry’s long history of promoting responsible gambling. The respecting the legitimate interests circumstances and awareness of promote or co-operate in specific four principles are research, effective education and communication, regulation of all parties involved - citizens, site the intention of the entertainment programmes which make it possible and treatment of pathological gambling. Against the backdrop of the 2006 owners, operators, administrations - experience and its limitations for players to identify gambling European Parliament report on corporate social responsibility1 which while contributing to the prevention is what we understand to be a operations that are run in agreement rejects a one-size-fits-all approach, EUROMAT has adopteda Statement on of any damaging consequences of «Responsible Gambler». with the principles and practices of Responsible Gambling which reflects the individual imperatives of each EU our activity for more vulnerable responsible gambling. Member State and which has become the cornerstone of our activities in the individuals. With all the above in mind, promotion of responsible gambling. EUROMAT urges its Member Associations, and through them, This brochure is also designed to serve as a resource that showcases best the entire gambling Sector, to practice and in particular highlights industry initiatives to understand and co-operate with national authorities, proactively encourage corporate social responsibility in gambling. It concludes public and private institutions, with a Call for Action urging all stakeholders to engage in the debate on how to user groups and organisations effectively promote responsible gambling across the wider gambling industry. concerned with responsible gambling, in the development of Compulsive gambling, underage gambling and protection of the vulnerable, prevention programmes to avoid including children, are serious issues. All legal gambling actors should share the risks associated with the abuse responsibility and demonstrate positive and constructive action in addressing or misuse of gaming devices and them. While a degree of accountability does fall upon the industry, governments facilities. who enjoy substantial revenue from gambling activities every year cannot demur if called upon to play their part.

Mutual recognition of the often unacknowledged political, fiscal, commercial and 3 moral agendas of stakeholders is a prerequisite to understanding the conflicting calls for more or less opportunity to play, regulation, taxation, and research, education and treatment. This healthy tension between players, regulators, the gaming industry, social welfare and civil liberty groups, academics, and treatment agencies is reflected in the variety and apparent inconsistency of corporate social responsibility policies in gambling across Europe.

EUROMAT continues to be one of the chief advocates of responsible gambling and it is our hope that this publication will promote greater focus at EU and EU Member State level to facilitate a real commitment to responsible gambling by all stakeholders.

1 Article 9, European Parliament report on corporate social responsibility: a new partnership, (2006/2133(INT)) Defining Responsible Gambling - Understanding the terminology

Responsible gambling refers to While the overwhelming majority of Pathological gambling individuals participating in gaming our customers play responsibly, it According to internationally activities while exercising rational is a fact that a very small minority recognised diagnostic criteria2, a The gambling and sensible choices and is the are unable to do so. These customers pathological gambler is a person industry aims to antithesis of the term problem are commonly referred to as who suffers from a psychiatric gambling. For the purposes of this problem and pathological gamblers, disorder which manifests compulsive provide its customers brochure, the practices marked by depending on their behaviour. behaviour over a number of with a high quality the term ‘responsible gambling’ are activities, including gambling. leisure experience. applicable on a pan-industry basis, Problem gambling though examples are taken from the A problem gambler is a person who gaming and amusement sector. is temporarily at risk of being unable to exercise rational choices, unaware The gambling industry aims to of the purpose of the entertainment provide its customers with a high experience, its limitations and quality leisure experience that the potential risk of developing a meets the demands of society for pathological gambling disorder. entertainment, fun and excitement with appropriate controls. Within this provision lies a responsibility for all stakeholders to protect customers, particularly the vulnerable, from being harmed or exploited. The gambling industry, A problem gambler local regulators, customers and other is a person who is stakeholders share the responsibility temporarily at risk to create and adopt effective corporate social responsibility of being unable to programmes directed at customers, exercise rational employees and local communities. 4 choices.

2 ICD-10 (Dilling, Mombour, Schmidt & Schulte-Markwort, 2005) and DSM-IV (APA, 2000) The Who & How of CSR in Gambling

Customers Communities International studies show that the In partnership with governments, Industry, government, vast majority of the adult population public health bodies, academics, and stakeholders must work WHO? enjoy playing games of chance and social welfare groups and law find it exciting. For them, gambling enforcement agencies, we seek The targets for social responsibility together to ensure that social falls within the framework of their to lead in the understanding of - customers, communities, and responsibility serves leisure activities3. Corporate social responsible gambling, the promotion employees customers, communities, responsibility must target all of “evidence based” regulation, customers with particular emphasis and effective corporate social and employees. Industry, government, and on requirements to protect those responsibility in the context of stakeholders must work together who are vulnerable. Consumer local communities. We also work to ensure that social responsibility protection lies at the heart of all with governments to enforce laws serves customers, communities, and efforts to ensure that gambling protecting children and other Industry in Europe has employees. Specific requirements of is made available in a socially vulnerable people and to ensure that for decades adopted corporate social responsibility are responsible manner. The industry the industry plays an integral part determined by a rigorous analysis preventative measures is in the business of entertaining of the fabric of its local community. of individual country requirements which often have been its players and not capitalising on Not only do we entertain, but we also built around stakeholders’ consensus those few who exhibit compulsive provide, among others, direct and subsequently enshrined of risks and priorities. Whilst they or vulnerable behaviours. We make indirect employment, skills training, in legislation. will change overtime and between players aware of the consequences local amenities and taxation revenue. jurisdictions, the test should be of problem gambling, promote the whether there is evidence of real availability of resources to those Employees regulatory risk and whether the who need assistance, and deter those We ensure that employees act in measure is targeted, demonstrably who are problem gamblers from a socially responsible manner effective, proportionate, and that playing at our venues. and interact with customers in a those making decisions to regulate professional and supportive fashion. must be held accountable based To be able to provide support Corporate social responsibility upon objective criteria and evidence. for customers who experience programmes have become a systemic difficulties, the gaming and feature of every gambling operator’s amusement industry in Europe has business, ensuring that employees for decades, proactively, and initially share the goal of promoting Corporate social on a voluntary basis, pursued a socially responsible gambling, are responsibility programmes rigorous analysis of the issue and trained and empowered to provide 6 adopted preventative measures assistance to players if evidence have become a systemic feature of every gambling which often have been subsequently suggests that it is required, and are enshrined in legislation. There are not exposed to harm when employed operator’s business. many examples of such measures in our environment. which will be described in the following chapters.

3 As confirmed by the British Prevalence Study 2007 and studies from the German Federal Centre for Health Education (BZgA), the Institute for Therapy Research (Munich) and the University of Bremen. Credible evidence- based studies form the bedrock of sound responsible gambling.

Examples of such research 1. RESEARCH THE FACTS: abound, not least in case studies researching the potential from EU Member States where 4. TREATMENT HOW? risks and addressing them in evidence gathering has led directly the context of Responsible to enhanced corporate social FOUR KEY PRINCIPLES TO BE Gambling responsibility in gambling: APPLIED TO CORPORATE SOCIAL RESPONSIBILITY IN GAMBLING British Gambling Prevalence Survey 2007: Credible evidence-based studies http://www.data-archive.ac.uk/ The following principles should findingdatasnDescription.asp?sn=5836&key=200 form the bedrock of sound 7+Prevalence be applied in the development responsible gambling. The Danish Prevalence Study 2007: and exercise of corporate social government, industry and academia, http://www.sfl.dk/graphics/SFI/Pdf/ responsibility. They can be divided Arbejdspapirer/Arbejdspapirer/09_2006WP.pdf supported by other stakeholders, Gambling and gambling problems in : 3. REGULATION into four key principles and it is must join together to properly results of a national survey 2008 important to understand which assess that which triggers problem http://www.thieme-connect.com/ of these requires an individual ejournals/abstract/suchttherapie/ gambling and those practices which doi/10.1055/s-2008-1042440 or united contribution from underpin responsible gambling. Gambling study commissioned by the European 1. RESEARCH the industry, government or Parliament’s Internal Market and Consumer other stakeholders. They have Protection (IMCO) Committee 2008: THE FACTS The gaming and amusement industry http://www.europarl.europa.eu/activities/ been formulated with a view to contributes to the development committees/studies/download.do?file=23191 ensuring that social responsibility of relevant studies/research on Norwegian Health Study 2007 (Sintef Rapport): is developed in a transparent, http://www.sintef.no/upload/Helse/SINTEF- identification of potential problems Rapport%20Pengespill%202007.pdf consistent, targeted proportionate and effective responsible gambling Pathological gambling in Germany: gambling and and accountable manner. As this practices to tackle them. Academics, population based risks 2007: brochure is designed to demonstrate http://www.neuland.com/index. specialists in co-operation with php?s=sen&s2=inh&s3=2007506 the role of industry in development government, have a leading role in Wired To More Than A Game: a study on the of corporate social responsibility, the ensuring that methodology is robust nature and extent of problem gambling in the 2. EDUCATION & main emphasis of the study below 2006: and output is capable of informing http://english.wodc.nl/onderzoeksdatabase/ COMMUNICATION cites industry examples. The division policy decisions. While in some cases bijdrage-prevalentie-en-aard-van- of responsibilities is set out below: kansspelverslaving-in-nederland. research into gambling behaviour aspx?cp=45&cs=6798 is entirely funded by the industry, CORPORATE SOCIAL it is increasingly recognised that governments benefiting from very 8 RESPONSIBILITY substantial tax revenues must share the cost of such research. The natural predilection of academics and researchers to call for more research and analysis must be moderated by applying the test of real regulatory need. Governments must clarify their priorities by placing gambling within the context of social and health regulation and research programmes capable of objective demonstrable justification, rather than on unquantifiable imponderables such as «useful background» or «interesting to know». Education is the basis for the prevention of gambling problems.

Education can take different forms Examples of different regulatory Examples of various regulatory 2. EFFECTIVE EDUCATION in different countries. For example, 3. REGULATION: Specific requirements of corporate and self-regulatory measures used and self-regulatory technical AND COMMUNICATION: education can be achieved by social responsibility in gambling are to protect customers in various requirements to achieve corporate carrying out informative campaigns, determined by a rigorous analysis jurisdictions include, among others, social responsibility in gambling such as the «Gaming for Fun with of individual country requirements the provision of helplines, licensing include regulation of stake and prize, Education is the basis for the Social Responsibility» campaign in The challenge of achieving the built around stakeholders’ consensus of gaming machine premises to limitation on the type and number prevention of gambling problems. Germany. This campaign sent out right regulatory balance is met of risks and priorities. Whilst permit the siting of certain machine of machines by premises, licensing Education is a key principle of clear messages related to youth by the active engagement of each the requirements will change types, age restrictions for the of operators who can offer gaming corporate social responsibility in protection, promotional advertising stakeholder group. Success is across time and jurisdictions, the protection of minors, display of and of gaming machines, technical gambling, whether characterised (“gaming is not the answer to dependent on commitment to governing principles should be information on the risks of excessive standards for gaming machines as the provision of information to anyone’s personal problems, evidence-based regulation and based on whether there is evidence gaming and how to obtain assistance and machine testing, discretionary customers that would encourage playing is just entertainment”), and the quality of data analysis which of real regulatory risk, whether if a customer needs help, no credit inspection of machines and them to play more responsibly, or as assistance (such as helpline phone informs the debate. Gambling the requirement is targeted, provision, responsible provision of authorisation for linking of games. training and education to personnel, numbers available on every gaming regulations demonstrate the tension demonstrably effective, and alcohol, regulation of promotions, who would then be able to provide machine). A similar programme between civil liberties on the one proportionate, and that those making introduction of advertising and Examples of regulatory and self- better and more qualified assistance exists in the Netherlands (e.g. hand (i.e. allowing adults the right to decisions to regulate must be held marketing standards to protect regulatory corporate practice to customers. training programmes, information exercise their free will to spend their accountable based upon objective minors and other vulnerable people, include training of staff and dissemination, age limitation and time and money as they determine) criteria. and provision of self-evaluation personnel, specifically to identify verification) which has led to a and the government strongly limiting tools. pathological gambling indicators, significant decrease in the incidence or even prohibiting an activity A few examples of regulatory responsible employment practices, of problem gambling. A third for the sake of a tiny minority of intervention are listed below, many The importance of effective audit and refresher training, health example of effective education and citizens who experience difficulties of which spring from self-regulatory communication to allow customers and safety compliance. communication can be seen in the on the other hand. Furthermore, measures engendered by the gaming to access information regarding Catalan industry and regulator- evidence exists that over-regulation and amusement industry over the problem gambling, has been agreed code of good practice for and prohibition drives activity past decades. This is an indicative recognised in voluntary and responsible gambling4 which has underground leading to an list of various regulatory measures mandatory requirements. These had wide reach among industry unregulated and illegal environment. in force in various Member States include brochures, posters, and flyers employees and customers. Indeed but none apply uniformly throughout in commercially operated gaming there are similar examples of such Depending on the specific the EU. The historical, cultural arcades highlighting the potential initiatives across the European requirements of any given and social characteristics in each dangers of gambling activities for Union. jurisdiction, an array of mechanisms EU Member State should and have the vulnerable and signposting of a voluntary and mandatory required tailored application of availability of advice and help. nature is in place, to promote evidence-based regulatory measures. Information helpline numbers 10 responsible gambling and prevent displayed on the screens of gaming 11 the development of problem and and amusement machines installed pathological gambling. In many in public places and gaming arcades cases, voluntary initiatives by provide another essential instrument industry, such as codes of practice, as this facilitates customers seeking have been recognised as the model help and assistance. Through such by national regulators and enshrined help lines customers can make in mandatory requirements such contact with trained counsellors and as licence conditions. Some are receive advice on counselling and present in all jurisdictions, like age therapy opportunities available in limitations, whereas others vary the area. from one jurisdiction to another based on relevant social and cultural variables.

4 Catalan Responsible Gambling Code of Good Practice http://www.euromat.org/uploads/fmanager/catalonia_responsible_gaming_code_of_good_practices.pdf The state authorities and each national health system are responsible for the provision of required treatment to the small minority who develop pathological behaviour. This brochure does not attempt to 4. THE TREATMENT OF address matters such as treatment PATHOLOGICAL GAMBLING: of different forms of play-related difficulty, such as gambling addiction, pathological gambling and debates concerning appropriate problem gambling screens. In fact, EUROMAT believes that while the industry does its best to make sure that evidence-based studies are carried out and ensures that these form the basis for an effective communication with customers in each jurisdiction, the state authorities, who are the beneficiaries of substantial tax revenue from the activity, and each national health system are responsible for the provision of required treatment to the small minority of the gambling population which develop pathological behaviour. 12 13 EUROMAT calls for all gambling EUROMAT calls on the European CONCLUSION: industry representatives to join the Commission’s DG Health and debate on how to effectively promote Consumer Protection to establish a responsible gambling across the Responsible Gambling Forum, whose CALL FOR wider gambling industry. membership is open to all European trade associations involved in ACTION EUROMAT calls upon all the gambling sector, providing stakeholders to apply the four participants with a platform to principles of corporate social exchange information and discuss responsibility. ways for different sectors to ensure customer protection and the EUROMAT calls upon other promotion of a healthy gambling stakeholders to ensure that behaviour. regulation is based upon sound research, is targeted and effective, EUROMAT calls on all stakeholders is consistent across all gambling to participate in a social sectors and does not unnecessarily responsibility awareness day to limit the rights of the individual or be held on a pan European basis legitimate businesses. highlighting the need to gamble responsibly and where customers EUROMAT calls upon all can, if necessary, obtain assistance. stakeholders to share their responsibilities in pursuit EUROMAT calls on the of effective corporate social European Commission to responsibility in gambling, including the recognition that governments establish a Responsible who benefit from tax revenues Gambling Forum and on all must also share burdens and stakeholders to participate accountabilities with the industry. in a social responsibility awareness day to be held 14 on a pan European basis. 15 COUNTRY REPORTS

Austria p 18 p 19 Bulgaria p 20 p 21 p 22 Germany p 23 Great Britain p 24 Greece p 25 p 26 Ireland p 27 p 28 Lithuania p 29 The Netherlands p 30 Poland p 31 p 32 p 33 Slovakia p 34 p 35 17 Sweden p 36 A Belgium B EUROMAT member association: EUROMAT member association: Automatenverband.at Union Belge de l’Automatique (UBA)

Definition: Public/private agencies providing assistance: Legislation (public/private): ACAJEP (Action concrète pour les adeptes A problem gambler is defined as somebody whose playing There are various competing counselling and therapy In Belgium the objective of the policy pursued by the du jeu et proches) behaviour is temporarily raising the suspicion that he or centres, groups, advisors and clinics for pathological authorities is to limit gaming opportunities and to protect Rue Dr. De Meersman, 14 she could one day maybe become one of the few persons, gamblers in the nine Austrian counties, a number of which the player. It is prohibited for any operator to allow 1070 Anderlecht who develop the symptoms of a pathological gambler. also care for persons indirectly affected by pathological players any form of loan or credit. Operators of gaming Phone: +32 2 5278973 Recognised diagnostic criteria are the ICD-10 of the World gambling. They are supported by the industry and operators, establishments must inform their clients about this in a Health Organisation and the DSM IV-TR of the American and some treatment centres are supported by the county legible and conspicuous manner in all areas accessible to Centre de Guidance de Louvain-la-Neuve Psychiatric Association. governments and social services. Some of them offer online the public. Leaflets containing information on gambling Service de sante Mental services. They are supported by the county governments and addiction must be made available to the public in a Grand Place, 43 Promotion of responsible gambling: social services if the diagnostic thresholds and criteria of visible place (in casinos, gaming arcades and pubs). The 1348 Louvain-la-Neuve For more than 25 years, responsible gambling has been ICD-10 of the WHO for pathological gamblers are fulfilled. presence of cash-dispensing machines is forbidden in Phone: +32 10 474408 actively promoted by the industry in Austria, not only with Differential diagnosis excluding pathological gambling casinos, gaming arcades and pubs. Every player can ask, limited stakes and prices and minimum payouts, but also and comorbidities must be taken into consideration. It is on a voluntary basis, to be excluded from casinos and Le Pelican ASBL with strict age limits, restrictions on gambling locations generally accepted that pathological gambling is a minor gaming arcades. The list of excluded persons has to be Boulevard E. Bockstael, 230 and appropriate stickers on gambling machines with problem in the population compared for instance with checked by the operator of casinos and gaming arcades at 1020 Bruxelles warnings and telephone numbers of different helplines. pathological shopping. every visit. For each game of chance operated in casinos, Phone: +32 2 5020861 These helplines are sponsored by the operators and the gaming arcades and pubs the law fixes the maximum www.lepelican.org industry. In one county there are also entry controls with Contact information for EUROMAT member amount of bet, loss and gain. A maximum average hourly a member’s card required for arcades with AWPs. association: loss per player is also fixed. Access to the gaming halls of Les Pelerins de vie Automatenverband.at casinos and gaming arcades is prohibited to persons less Rue de la Prevoyance, 58 Guglgasse 6 than 21 years of age. The player has to present an identity 1000 Bruxelles Top 2/5/1 card and provide his full name, date and place of birth, Phone: +32 2 7319887 A-1110 - Vienna occupation and address and has to sign a register.Minors Phone: +43 (1) 920 3333 are prohibited from playing games of chance in pubs. Maison du social de la Province Fax: +43 (1) 920 33 32 de Liege Email Address: [email protected] Promotion of responsible gambling: Boulevard d’Avroy, 28-30 Website: www.automatenverband.at Gambling legislation (as seen above) ensures the proper 4000 Liege promotion of responsible gambling by operators. Phone: +32 4 2323148-49

Public/private agencies providing assistance: Joueurs anonymes The Belgian Gaming Commission Rue de l’Eglise, 3 (www.gamingcommission.fgov.be/website/index.html) 4032 Liege (Chenee) provides links to a number of different self-help groups Phone: +32 4 3581332 that are privately funded. Contact information for EUROMAT member Coalition international contre les jeux de association: hasard et d’argent Rue de l’Eglise 3 Rue d’Artois, 16 4032 Liege (Chenee) 1000 Bruxelles Phone: +32 4 3581332 Phone: +32 2 5286015 Union Belge de l’Automatique (UBA) CHU Brugmann Clinique des dependances Wijngaardstraat 36 Place Van Gehuchten, 4 9451 Kerksken Belgium 1020 Bruxelles Phone: +32 (0)53 85 82 43 Phone: +32 (0) 2 477.21.11 Fax: +32 (0)53 85 82 39 Fax: + 32 (0) 2 477.20.13 Email Address: [email protected] Website: www.uba-belgium.be

18 19 Bulgaria BG Croatia HRV EUROMAT member association: EUROMAT member association: Bulgarian Trade Association of the Manufacturers Croatian association of automat clubs (HUAK) and Operators in the Gaming Industry (BTAMOGI)

Legislation (public/private): Public/private agencies providing assistance: Definition: Public/private agencies providing assistance: There are no specific legislative obligations, although there There are help centres in Bulgaria wich are not focused on Pathological gambling is recognized as being a significant RIJEKA - Pino Tuftan, prof. psihologije are strict legal requirements with respect to preventing gaming addictions in particular, but at addiction on healthcare issue although no official definition exists in Centar za prevenciju ovisnosti minors from gambling, including strict prohibition of general. Croatia. However the term is widely used and recognized Nastavni zavod za javno zdravstvo, entrance into gaming premises for people under 18, by the authorities and the industry alike. Kalvarija 8 distance of gaming premises from schools, churches, etc. National centre for addiction - Phone: +385 91 720 1053 Online gaming in Bulgaria is still not regulated. At present, Department of harm reduction. Legislation: there are no legal means for regulation and control of the 147, Al. Stamboliskiiski There are no specific state regulations aimed at preventing, Contact information for EUROMAT member risks caused by online gaming. BTAMOGI is in discussions 1303 Sofia identifying and combating pathological gambling in Croatia. association: with industry representatives to create and agree upon a Phone: +359-2229490 These issues are of key concern to the private gambling Croatian association of automat clubs (HUAK) voluntary code of ethics for the industry, which shall also Fax: +359-2223419 industry in the country. Tkalčićeva 16 include the prevention from problem gaming. Currently, 10 000 – Zagreb the members (manufacturers and operators) of BTAMOGI National Centre for Addictions Promotion of responsible gambling: Croatia follow certain programmes to prevent gambling addiction Suhodol There are no coordinated public-private initiatives promoting Phone: +385 99 210 9773 in their operations. 1362 Sofia responsible gambling in Croatia. However, the industry has Email address: [email protected] Phone: + 3592-229490/ 9201046 increasingly been active in the promotion of responsible Website: http://www.huak.hr/o-nama Promotion of responsible gambling: Fax: +3592-9201210 gambling behaviour amongst customers. Private companies BTAMOGI promotes responsible gambling through different Phone: +3592-865-5148 provide customers with key information on how to prevent seminars and meetings with industry representatives. problem gambling and where to seek help if necessary. Rehabilitation Centre Phoenix 5 Rilski ezera 1 Sofia Phone: +359 28-687-568

National Centre for Addictions Pirotska 117 Sofia Phone: +359 2-326-136

Social contributions from industry: The industry is supporting sports and youth projects / talents, education etc. It is also helping different social causes by helping to prevent health or poverty related problems in society. Bulgarian Sport Toto and Bulgarian National Lottery are allocating part of their profit for sport /for the needs of physical education and sport of the society and maintenance, repair and building of new sport facilities/ culture, health, education and different social activities.

Contact information for EUROMAT member association: Bulgarian Trade Association of the Manufacturers and Operators in the Gaming Industry (BTAMOGI) 34 Alabin str. 1000 - Sofia Phone: +359 2 812 9478 Fax: +359 2 812 9479 Email address: [email protected] Website: www.btagi.org

20 21 Denmark DK Germany D EUROMAT member association: EUROMAT member association: Dansk Automat Brancheforening Bundesverband Automatenunternehmer e.V.(BA) (DAB Denmark) Deutscher Automaten-Großhandels-Verband e. V. (DAGV) Verband der Deutschen Automatenindustrie e.V. (VDAI)

Definition: Public/private agencies providing assistance: Definition: These organisations and institutions usually take the Problem gambling is defined based on the questions in There are 4-5 treatment centres in Denmark, none of which The term “gambling addiction” is not defined in the German legal form of a registered association, sometimes with an the internationally recognised research studies South are officially recognised or owned by the state. They are, State Treaty on Gambling. It states only with reference to honorary executive board and sometimes with full-time Oaks Gambling Screen (SOGS) and NORC DSM Screen for however, recognised in the sense that the public health the verdict of the Federal Constitutional Court and the employees. They finance themselves partly by voluntary Gambling Problems (NODS). system refers patients there for treatment. They are funded status of research quoted here “that gambling and betting donations and partly by state grants or subsidies. The South Oaks Gambling Screen (SOGS): by the 1% of turnover given by the industry. can lead to compulsive, addictive behaviour”, whereby subsidies go to these institutions mainly from the charges “different forms of gambling have a different potential for of state gaming providers (for example, tax, lottery The SOGS is a lifetime measure of problem gambling addiction”. tax, etc). that has been found to be reliable and valid. This 16-item The biggest treatment centre in Denmark is: screening tool places individuals in one of three categories: Centre for Ludomani Legislation (public/private): Contact details: Non-problem, Problem Gambler, and Probable Pathological Ostergade 42, The legal requirements governing the manufacturing Bundeszentrale für gesundheitliche Aufklärung Gambling. DK 5000 Odense C. and operation of gaming and amusement machines are [Federal Centre for Health Education – FCHE] NORC DSM Screen for Gambling Problems (NODS): Phone: +45 63 11 18 10 contained in Article 33 c ff of the Trade, Commerce and Ostmerheimer Str. 220, The NODS is based on the DSM-IV criteria for Pathological Email address: [email protected] Industry Regulation Act (GewO) and in the Gaming D-51109 Köln, Gambling and assesses for both lifetime and past-year Website: www.ludomani.dk Ordinance (SpielV, 2006). The legal requirements foresee Germany problem gambling. This instrument includes 34 items and stringent protection of minors and customers. Phone: +49(0)221/89 92–0 was designed as an interview tool. Social contributions from industry: Fax: +49(0)221/89 92–3 00 DAB has very good cooperation with all problem gambling Promotion of responsible gambling: Email address: [email protected] Legislation (public/private): treatment centres in Denmark. In 2005, DAB donated 2700 The addiction aid organisations and self-help organisations Internet: http://www.bzga.de The Danish legislation on gambling requires AWP operators Euro of problem gambler teaching material for kids. In were increasingly calling on the media and the government to ensure that the employees of gambling providers are The Federal Centre for Health Education (FCHE) is an to pay 1% of the profit (stake - cash out) for treatment and 2007, DAB donated 3400 Euro to a camp school for children trained in the handling and treatment of pathological authority within the sphere of responsibility of the Federal research into problem gambling. In 2008, that amounted from problem gambler families. gamblers. Ministry of Health. The task of the FCHE is to promote to 2,933,000 Euro. The total amount is split by 2/3 for health at the national level, to which end it implements treatment and 1/3 for research. This duty is not enforced Contact information for EUROMAT member The addiction aid organisations and self-help organisations education campaigns on central health issues. on other types of gambling association: were also increasingly calling on legislators to include DAB Denmark demonstrates responsibility towards Dansk Automat Brancheforening (DAB Denmark) measures for the “effective combating of addiction” and Contact information for EUROMAT member compulsive gamblers and has, for example, participated in Smedegade 9 the financing of out-patient advice centres and in-patient association: all the SNSUS (Nordic Society Foundation for Information DK-6000 - Kolding aid facilities for pathological gamblers and their relatives, BUNDESVERBAND AUTOMATENUNTERNEHMER about Problem gambling) congresses about problem Phone: +45 86 57 25 33 and research and prevention, in the legal requirements E.V. (BA) gambling. In addition, the members have decided to place Fax: +45 86 57 25 73 for the licensing and regulation of games of chance. On 1 Am Weidendamm 1A signs with the phone number of a treatment hot line on all Email address: [email protected] January 2008 the German State Treaty on Gambling came D -10117 Berlin AWPs. Website: www.d-a-b.dk into effect, in consequence these requirements are for the Phone: +49 30 72 62 55 00 first time implemented on a national scale. Fax: +49 30 72 62 55 50 Email address: [email protected] Promotion of responsible gambling: Public/private agencies providing assistance: Website: http://www.baberlin.de In a 5 year period, DAB distributed 10,000 pamphlets with There are many authorities, organisations, associations, the addresses of treatment centres. DAB members attached clubs and clinics in Germany devoted to dealing with DEUTSCHER AUTOMATEN-GROSSHANDELS-VERBAND 25,000 stickers to AWPs with warning against problematic pathological gambling and pathological gamblers. With few E.V. (DAGV) gambling behaviour. exceptions, all bodies involved in out-patient counselling Höller Weg 2 and treatment, inpatient provision and self-help are D - 56332 Oberfell (Koblenz) represented in the “Deutsche Hauptstelle für Suchtfragen Phone: +49 26 05 96 08 55 e.V.” (The German Centre for Addiction Issues). There are: Fax: +49 26 05 96 08 58 - Approximately 150 nationwide self-help organisations Email address: [email protected] for “pathological gamblers”, Website: http://www.dagv.de - Consultation in over 900 out-patient advice and treatment centres, VERBAND DER DEUTSCHEN AUTOMATENINDUSTRIE - Around 130 in-patient facilities, which include E.V. (VDAI) specialist addiction clinics, as well as specialist Dircksenstrasse 49 psychosomatic clinics and clinics with corresponding D - 10178 Berlin specialist departments, such as the Bernhard- Phone: +49 30 28 407 0 Salzmann Special Addiction Clinic, Gütersloh, or the Fax: +49 30 28 407 272 Hochsauerland Specialist Psychosomatic Clinic in Bad Email address: [email protected] Fredeburg. Website: http://www.vdai.de

22 23 Great Britain GB Greece GR EUROMAT member association: EUROMAT member association: BACTA representing the British Greek Federation of Electronic Games Associations Amusement Industry (OSIPE)

Definition: Public/private agencies providing assistance: Legislation (public/private): Public/private agencies dealing with problem For the purposes of the 2006 Prevalence study the two Responsibility in Gambling Trust (RiGT): An independent In Greece, there are strict legal measures in place which gambling: diagnostic tools of the DMSIV and Problem Gambling charity set up by the gambling industry and is funded deny the access to gaming arcades and casinos to persons There are several centres for the general treatment of Severity Index (PGSI) will be used to measure problem through donations from the gambling industry to carry out under 18 years of age. Gambling regulation is currently various types of addiction in Greece. None of them is gambling. There are minimum threshold scores for each treatment, research and education. It is funded through under review by the Greek government and changes are focused on pathological gambling measure. Those scoring above these thresholds will for the donations from the industry. It is managed by a panel of to be expected in the upcoming months. In the meantime purposes of this study be counted as problem gamblers. trustees. OSIPE is working on a framework for the promotion of TREATMENT CENTER OF ADDICTED PEOPLE The Gambling Commission will report on these findings responsible gambling behaviour. Information Centre to the Government and the industry. The use of these Responsibility in Gambling Trust Svolou 24 diagnostic tools is agreed and accepted as the most robust The Blackfriars Foundry Promotion of responsible gambling: 116 36 Athens measures at this time. 156 Blackfriars Road OSIPE is committed to include responsible gaming Greece London SE18EN factors in its agenda and with the on going changes in the Phone +30 210-9241993-6 Legislation (public/private): Phone: +44 20 7953 3878 situation in the Greek market is trying to build a consistent Fax +30 210-9241986 The Gambling Act 2005 sets out three licensing objectives Fax: +44 20 7953 7193 framework. Email [email protected] that gambling should be fair and open, free from crime and Email: Web www.kethea.gr should ensure the protection of children and vulnerable [email protected] adults. The Gambling Commission definition of vulnerable Website: www.rigt.org.uk/default.asp Contact information for EUROMAT member adults includes problem gamblers. Regulation to underpin association: the third licensing objective is via technical machine Social contributions from industry: Greek Federation of Associations of Electronic Games requirements under legislation, Gambling Commission The BACTA Charitable Trust was formed in 1990 and raises (OSIPE) technical machine requirements under legislation, and distributes funds for good causes as defined by its Trust Eleftherias 36 Gambling Commission technical standards dealing with Deed and on behalf of its sister organisation BACTA. The 56430 Stavroupoli machine features and speed of play and Licence Conditions Charitable Trust appoints one long term charity to work Nikopoli and Codes of Practice (LCCP) which reflect previously with for 2-3 years which is currently the Macmillan Cancer Thessaloniki implemented voluntary codes for protection of the Support. The Charitable Trust has raised approximately £2 Greece vulnerable including self exclusion, access, supervision, million historically and is hoping to raise £300,000 for the Phone. 0030 697 9339 589 provision of problem gambling information, age verification, current charity. The Gambling Minister is quoted as saying Email address: [email protected] intervention and staff training. On a voluntary basis all “Amusement arcades attract hundreds of thousands of Website: www.oshpe.gr licensees make a contribution to research, education and visitors from across the UK each year and are part of many treatment of problem gambling, public education on the seaside holidays. I am pleased to hear that BACTA has risks of gambling and how to gamble safely. In addition teamed up with Macmillan Cancer Support to help raise to operator licences issued by the Commission, personal funds and awareness of the crucially important work the licences are also required by the Commission and premises charity does. I am sure thousands of visitors will want to licences and permits are issued by local authorities, to put a few coins in the Macmillan collection boxes as they which conditions apply underpinning the three licensing play on penny fall machines and crane grabs to support objectives, concerning issues such as access. this good cause.” BACTA’s previous 3 year partnership was with the RNID (Royal National Institute for the Deaf) which supports 9 million deaf and hard of hearing people in the UK. Between 2001 and 2003 BACTA members raised an impressive £212,626.

Contact information for EUROMAT member association: British Amusement Catering Trade Association (BACTA) Alders House EC1A4JA- London Phone: +44 20 7726 9826 Fax: +44 20 7726 9822 Email address: [email protected] Website: www.bacta.org.uk

24 25 Hungary H Ireland IE EUROMAT member association: EUROMAT member association: Szerencsejatek Szovetseg Irish Gaming & Amusement Association (IGAA)

Legislation (public/private): Public/private agencies providing assistance: Legislation (public/private): Public/private agencies providing assistance: People younger than 18 years of age are not allowed to There is one institution in Hungary which has a programme The government adopted the objective of limiting gaming Some voluntary organisations / charities are devoted to the play gaming machines. Category I gaming machines for treating problem gamblers. This institution functions opportunities which did not include the regulation of prevention of problem gambling and the treatment of cannot be placed within 200 meters of schools, youth on private funds. Magyar Szerencsejatek Szovetseg is one online gambling. Entry into gaming premises in Ireland, gambling addiction but most are without state assistance. institutes, religious institutes or hospitals. Treatment of of the funding sponsors for this foundation. particularly gaming arcades, is permitted only to people gambling addiction in Hungary is handled by the national over 18 years of age. Gamblers Anonymous Ireland health system. All locations offering gambling services Gamblers Anonymous Hungary Carmichael House (lottery shops, restaurants) have to display signs stating 1447 Budapest, Pf. 535. North Brunswick Street that playing is not allowed under the age of 18 and that Phone: +36 20 462 83 04 Dublin 7 the employees have to ensure the implementation of this Helpline: +36 30 246 9327 Phone: +353 (0)1 8721133 regulation. As for casinos and Category 1 gaming halls, Email address: [email protected] Email address: [email protected] entry into such premises is prohibited for those under the Website: www.gamblersanonymous.hu Website: www.gamblersanonymous.ie/index.htm age of 18. Contact information for EUROMAT member Gamblers Anonymous Promotion of responsible gambling: association: Quaker House Cap well, Magyar Szerencsejatek Szovetseg advertises its commitment Magyar Szerencsejatek Szovetseg Summerhill South Cork City to responsible gambling in the media Váci út 184 Phone: +353 (0)87 2859552 Budapest H-1138 Rutland Centre Hungary Knocklyon Road, Phone: +36 1 388 7798 Templeogue, Fax: +36 1 368 9650 Dublin 16 Email address: [email protected] Phone: +353 (0)1 4946358 Website: www.szerszov.hu Fax: + 353 (0)1 494 6444 Email address: [email protected] Website: www.rutlandcentre.ie/index.php

Contact information for EUROMAT member association: Irish Gaming & Amusement Association (IGAA) Kimble Building Bachelors Walk Dundalk, County Louth Ireland Phone: +353 42 93 36 574 Fax: +353 42 93 33 251 Email: [email protected]

26 27 Italy I Lithuania LT EUROMAT Member Association: EUROMAT Member Association: Sezioni Apparecchi Per Pubbliche National Gambling and Gaming Attrazioni Ricreative (SAPAR) Business Association (NGGBA)

Legislation (public/private): Public/private agencies providing assistance: Definition: Public/private agencies providing assistance: No, but some actions have been taken to deal with it. Societa Italiana di Intervento sulle Patologie The State Gaming Control Commission in its website The centres for addictive disorders of the biggest cities in For example, in the 2007 Financial Budget 2007 (Legge Compulsive refers to the following definition: «Pathological attraction Lithuania (Kaunas, Vilnius, Klaip da Panev zys) provides Finanziaria 2007), 100,000 Euro was allocated to prevent Vicolo Gumer, 12 39100 Bolzano to gambling - mental trouble, typical of repeated episodes consultations for pathological gamblers, although official and fight problem gambling. Phone: +39 (0) 471 300498 of attraction to gambling, so occupying the person’s life statistics on level of demand for these services are not The decree regarding the homologation procedures of Email address: [email protected] that they refuse the social, working, material and family available. the new 6/A type machines states that at least 10 specific Via Aurelia, 462 00165 Rome values and liabilities (The Icd-10 Classification of Mental messages warning players of problem gambling must Phone + 39 (0) 664 463315 and Behavioural Disorders: Clinical Descriptions and Gamblers Anonymous Vilnius appear on any display. Email address: [email protected] Diagnostic Guidelines, Medicina, 1997). Prie Sv. Ignoto Bazny ios Website: www.siipac.it Sv. Ignoto 6 Promotion of responsible gambling: Promotion of responsible gambling: Vilnius The Department of the Italian Ministry of Finance that A.G.I.T.A In 2004, the State Gaming Control Commission started to Email address: [email protected] regulates wagering games in Italy, AAMS, has promoted a Phone: +39 (0) 432 728639 implement the programme of the voluntary restriction to Gamblers Anonymous Klaip da press/advertisement campaign called «Gioco Sicuro» (Safe Email address: [email protected] gamble. Its procedure allows the person who wants, for Gaming) following cooperation between the Government Website: www.sosazzardo.it whatever reason, to restrict his gambling opportunities, to Prie Marijos Taikos Karalienes Bazny ios Rumpiskes g.6 and Italian Association. appeal to the State Gaming Control Commission to hand Klaipeda ALEA - Associazione per lo studio del gioco in an application and to present a photo. This application Email address: [email protected] d’azzardo e dei comportamenti a rischio is forwarded to all gambling organisers/operators. In Email address: [email protected] 2008, NGGBA has initiated a review of this voluntary Gamblers Anonymous Kaunas Website: www.gambling.it programme in order to expand its scope and introduce Salia Vytauto Bazny ios Aleksoto g. 3 Kaunas more preventative measures (e.g. education of gamblers, Email address: [email protected] L’associazione «AND -Azzardo e Nuove Dipendenze» workforce, restrictions for misleading advertising, and Phone: +39 338 1342318 clear links to health specialists). Contact information for EUROMAT member Email address: [email protected] association: Website: www.andinrete.it National Gambling and Gaming Business Association (NGGBA) Gamblers Anonymous Italy Gedimino str. 26B 44319-Kaunas Phone: +39 33 8127 1215 Phone: +370 037 226 434 Email address: gaitalia_1 [email protected] Fax: +370 37 226 131 Website: www.gamblersanonymous.org/mtgdirITA.html Email address: [email protected] Website: www.nlzva.lt Contact information for EUROMAT member association: Sezioni Apparecchi Per Pubbliche Attrazioni Ricreative (SAPAR) Via di Villa Patrizi 10 IT- 00161 - Rome Phone: +39 06 440 36 86 Fax: +39 06 440 37 56 Email address: [email protected] Website: www.sapar.info

28 29 The Netherlands NL Poland PL EUROMAT member association: EUROMAT member association: Van Speelautomaten Branche-Organisatie (VAN) Izba Gospodarcza Producentow i Operatorow Urzadzen Rozrywkowych

Definition: Promotion of responsible gambling: Legislation (public/private): Public/private agencies providing assistance: There is no specific definition of problem gambling, but Responsible gambling is highly promoted, mainly by the The objective of gambling policy is to limit gaming There are officially recognised agencies, funded by the the industry and the government, as well as the treatment industry itself via leaflets, and all machines have stickers opportunities, mostly by private companies and not public National Health Service. organisations and researchers, usually measure problem on them with the text (in Dutch): «You’re welcome to place ones. In fact public companies exercising a monopoly Additionally EUROMAT’s Polish member has recently gambling with the help of the South Oaks Gambling Screen a bet, but don’t stake yourself”. in number games are allowed to advertise their services established an association aimed at promoting responsible (SOGS), a standard screening instrument for the measuring whereas private companies are not. State officials claim gambling throughout the country. More details can be of gambling addiction. On the basis of their score Public/private agencies providing assistance: that they are working on a framework which would allow found below: respondents are classified in three groups; recreational The services exist, but they are all local or regional NGOs online gambling services to be offered in Poland but Stowarzyszenie na Rzecz Promocji Odpowiedzialnej Gry players (0, 1 or 2 points), players that may be at risk (3 or 4 and are privately funded. They are unified in a kind of there are safety concerns for underage players. Polish Ul. Wilcza 54 A lok. 12 points) and problem players (5 points or more). sector organisation (like the VAN and other EUROMAT gambling law has many provisions meant to prevent 00-679 Warszawa members), which is called GGZ Nederland (Mental Health problem gambling but is not aimed at combating gambling Legislation (public/private): Care Netherlands). addiction. The Polish gaming association co-operates with Contact information for EUROMAT member Several responsible gambling initiatives are in place. There several associations working on gambling addiction on association: is a maximum average loss per hour on gaming machines in GGZ Nederland private gaming operators’ initiatives. Entry into gaming Izba Gospodarcza Producentow i Operatorow arcades and on single sites of 40 Euro; automatic playing Piet Mondriaanlaan 50/52 arcades and participation in machine games is limited and Urzadzen Rozrywkowych is not possible in single sites, players need to press a start 3812 GV Amersfoort strictly regulated. Online gambling is not regulated and Ul. Wilcza 54 A lok. 7 button to start a new game each time. Wins of maximum Postal address: therefore illegal in Poland. 00-679 Warszawa 200 times the stake (i.e. 40 Euro) are paid automatically Postbus 830 Phone: +48 22 622 79 99 from the machines followed by a waiting time of 15 3800 AV Amersfoort Fax: +48 22 622 19 68 seconds. Gaming arcade managers have the obligation to Phone: +31 33 460 89 00 Email address: [email protected] monitor clients and recognise problem gamblers. Private Fax: + 31 33 460 89 99 Website: http://izbagospodarcza.pl gaming machines operators (in both arcades and single Website: www.ggznederland.nl sites) co¬operate with the Dutch Mental Health Care Association (GGZ Nederland) in prevention programmes Gamblers Anonymous Netherlands (training for employees, brochures, websites, no access Phone: +31 (0)900 217 77 21 (help line) for problem gamblers, etc.) while casinos have their own +31 (0)20 410 05 17 prevention programme in place. Entry into casinos and Website: www.agog.nl gaming arcades is not allowed for people younger than 18 years of age. Age verification is mandatory in all premises. Contact information for EUROMAT member In certain cases, arcades and casinos may decide to bar association: people younger than 21 years. Additionally, lottery tickets VAN Speelautomaten Brancheorganisatie cannot be sold to minors and online gambling activities are Postal address: prohibited. Holland Casino and the (private owned) arcades Postbus 12 have a protocol (each of their own) to deal with problem 3740 AA Baarn gambling. It provides for preventive actions like leaflets Phone: + 31 (0)35 542 75 23 in several languages, a self test tool, access prohibitions Fax: + 31 (0)35 542 76 23 and referring to treatment organisations. The protocol also Email address: [email protected] provides for instructions to floor managers on when and Website: www.vaninfo.nl how to address (potential) problem gamblers. The protocols are set up in cooperation with GGZ Nederland (see above). They are monitored and enforced by the industry itself and (arcades) by KEMA Quality (member of the international network for management system assessment and certification «IQNET». With respect to Holland Casino, the Dutch National Gaming Board is also - theoretically - monitoring their prevention policy. The «Action Plan Games of Chance» is an agreement signed by the VAN, GGZ Nederland (see above), Koninklijk Horeca Nederland (the Dutch trade organisation of hotel, restaurant and bar owners) and the VNG (Dutch «trade organisation» of municipalities) and serves as a code of conduct.

30 31 Romania RO Serbia SRB EUROMAT member association: EUROMAT member association: Romanian Gaming Association of Organisers and Association of gaming organisers, Producers (AOPJNR) authorised technicians and producers of gaming equipment of Serbia (JAKTA)

Legislation (public/private): Public/private agencies providing assistance: Promotion of responsible gambling: Contact information for EUROMAT member Public policy related to gambling aims at the prohibition The following methods are used Members of the JAKTA association promote responsible association: of online gambling activities and ensures the prohibition 1. Individual and group gambling via age limitation, machine specifications, Association of gaming organisers, authorised operators of access to gaming services to minors (those under 18 cognitive and behavioural therapies (including rational training personnel, reasonable pricing, and promoting and producers of gaming equipment of Serbia years of age) but also to ensure that gambling services are emotive and behavioural therapy); entertainment experience. (JAKTA) not advertised on mainstream media, with an exception Counselling the gambler and gambler’s family; Cara Lazara 10 made for the National Lottery. There are no specific state Family therapy; Social contributions from industry: Belgrade regulations aimed at preventing or combating gaming Psychological counselling. Under Serbian Gaming Law (with reference to taxation 11000 addiction, but some operators and the gaming associations The vast majority of patients prefer to be treated as outpatients requirements), revenues from licences for operating etc. Serbia are increasingly advertising the dangers and risks of in private offices. Unfortunately, in Romania, self help one part of the above funds (equal to 40%), representing the Phone: +381 113 281 974 gambling addiction and promoting self-control measures groups (such as Gamblers Anonymous) do not exist yet. budget revenue of the Republic, is used to fund the Serbian Fax: + 381 113 034 190 which players should take to ensure that their gaming Red Cross and other social organisations and associations Email address: [email protected] experience is an enjoyable one. No minors are allowed in Blue Cross Romania of persons involved in programmes aimed at protecting Website: www.jakta.rs any gaming location in the country, and non-compliant Bihorului str. bl. 4/3, and improving the general position of organisations, operators risk losing their licence. Sibiu 550064, sports and local self-management. Romania Phone/fax: +40 269 212 777 Email address: [email protected] Website: www.healthyblue.org

Revista Jocurilor de Noroc (gambling magazine with responsible gambling information and assistance) 540038 Tg. Mure str. Sebe ului nr. 17 Phone: +40 744 910486 Fax: +40 365 805202 Email Address: [email protected] Website: www.revistajocurilordenoroc.ro/index.html

Contact information for EUROMAT member association: Romanian Gaming Association of Organisers and Producers (AOPJNR) ELIZEU, nr.24, et.1, ap.2, sector 1 - Bucharest Phone: +40 21 312 15 42 Fax: +40 21 312 15 42 Email address: [email protected] Website: www.aopjnr. ro/index.php

32 33 Slovakia SK Spain E EUROMAT member association: EUROMAT member association: Asociácia zábavy a hier (AZAH) Confederacion Espanola de Empresarios del Juego (COFAR) Asociacion Espanola de Empresarios de Maquinas Recreativas (FACOMARE)

Definition: Public/private agencies providing assistance: Definition: Contact information for EUROMAT member A problem gambler is an individual whose gambling In Slovakia, there are several private and public help Spanish scientists agree that problem gambling constitutes associations: behaviour is exceptional and shows visible symptoms of centres which deal with a variety of addiction issues, a compulsive behaviour and is considered a psychic Asociacion Espanola de Empresarios abnormal addiction. pathological gambling being one of them. disorder which leads players to gamble excessively. de Maquinas Recreativas (FACOMARE) Centre for Treatment of Addicted Disorders or CTDD c/ Marques de la Ensenada, Promotion of responsible gambling: (Centrum pre liecbu drogovych zavislosti) Legislation (public/private): 4-4° Measures to promote responsible gambling have been in Hraničná 2 Responsible gaming programmes are being progressively 28004-MADRID place in Slovakia for the past 15 years. These take different Ružinov, Bratislava, Slovakia put in place by the 17 regional governments. The purpose Phone: +34 91 3101072 forms such as limited stakes and prizes, age limits and Phone: +421 2 5341 7464 for these programmes is more for avoiding problems than Fax: +34 91 3101158 strict age verification. Gaming operators often voluntarily for limiting gaming. Most private operations, especially Email address: [email protected] support rehabilitation clinics with financial contributions. Psychiatrická nemocnica Philippa Pinela casinos but also arcades and bingos, have own-initiative Website: www.webdeljuego.com These provide assistance for people with various types of (Psychiatric hospital Phillip Pinel) prevention programmes in place. The lines followed by addictions including gambling. Malacka cesta 63 regional governments in their gambling policy are: 1) Confederacion Espanola de Empresarios Pezinok, Slovakia limiting the gaming offer, 2) information and training to del Juego (COFAR) Phone: +421 33 6482 111 players/operators and 3) help lines for people in trouble. c/ Marques de la Ensenada, Casinos, bingo and adult gaming arcades have controlled 4-4° SANATÓRIUM AT access with proof of age and identity required. Self- 28004-MADRID Osuského ul. č. 10 exclusion programmes are also in place for a minimum of Phone: +34 91 3101072 Fax: +34 91 3101158 851 03 Bratislava one year. Email address: [email protected] Phone: +421 2 622 46 466 Website: www.webdeljuego.com Public/private agencies providing assistance: Contact information for EUROMAT member The National Health System deals with the issue of association: problem gamblers as a regular disease in their psychiatric Asociácia Zábavy A Hier (AZAH) department. Sabinovska ulica č. 10 There are private associations for compulsive gamblers 821 03 Bratislava (mostly run by former gamblers) which aim to provide Slovak Republic therapies and remedies, and rehabilitate problem gamblers. Phone: +421 2 436 37 248 These are usually very small, run at regional or local level Fax: +421 2 436 37 248 and require payments from compulsive gamblers. Email address: [email protected] Website: www.azah.sk Social contributions from industry: In Spain, two regions have recently started educational programs at High Schools to make teenagers aware of good practices to avoid spending excessive time and money in all kinds of leisure activities, including playing Internet and mobile phone games, interactive video games, an later on, when they become adults, playing traditional arcade and AWP games. A pilot program has been implemented in some public hospitals in Catalonia that consists of including a quick survey in the admission questionnaire, to find out the level of involvement of each new patient in gambling practices (games played, frequency, expenditure etc.). The aim of the program is to identify at an early stage potential problems with gambling misuse or abuse.

34 35 Sweden S EUROMAT member association: Valkommen till Nojesbranschens Riksforbund (NRF)

Public/private agencies providing assistance: Swedish National Institute of Public Health SE-831 40 Ostersund, Sweden, EUROMAT - Visit: Forskarens vag 3 Phone: +46 63 19 96 00 Fax: +46 63 19 96 02 Who we are & E-mail: [email protected] or [email protected] Website: www.fhi.nu/en What we do Contact information for EUROMAT member association: Valkommen till Nojesbranschens Riksforbund (NRF) Box 140 07 167 14- Bromma Phone: +46 704 43 43 43 Fax: +46 8 704 39 32 Website: www.nrf.se

37

36 Principal Officers EUROMAT - Who we are & What we do

The European Gaming and With this in mind, EUROMAT: Gaming regulation should balance Amusement Federation, Instigates dialogue with the the interests of all stakeholders EUROMAT, was established in European Union and other including consumers, industry, 1979 to represent the European pan-European bodies. It hopes to administration and the vulnerable; amusement and gaming industry use its position and membership Decisions on gaming regulation at EU level and consists of 22 to stimulate debate and should be based on informed, Member Associations from 19 awareness; accurate knowledge of gaming and President 1st Vice-President Treasurer Secretary General Adviser on EU Affairs European countries, namely: Monitors and influences the its effect on business and society; Annette Kok Helmut Kafka Roberto Dongiovanni Lucy C. Cronin Marco Di Benedetto Austria, Belgium, Bulgaria, Croatia, European regulations on legal, Gaming is regulated at national Denmark, , Germany, Great commercial and technical aspects or regional level in the European Britain, Hungary, Ireland, Italy, of the business to guarantee Union: given the specificities of the Lithuania, the Netherlands, Poland, the best possible future for the sector, this should remain the case. Romania, Serbia, Slovakia, Spain industry; and Sweden. Gives one voice to its members on EUROMAT Secretariat EUROMAT endeavours to stay commercial and legislative matters Chaussée de Wavre 214 D, abreast of any European policy affecting their business and makes 1050 , developments and therefore is run known the views of its members in Belgium by its Brussels based secretariat. the debate surrounding issues; Phone: +32-2-626-1993 The overall mission of the Defends the industry interests by Fax: +32-2-626-9501 Federation is to contribute to the providing continued and accurate Email: [email protected] creation of a healthy business and information to citizens, the media URL: www.euromat.org legal environment in the EU for the and the administrations on the gaming sector. gaming sector; Supports all Member Associations in their efforts to adopt, promote and enforce the appropriate code of conduct for themselves and their associates. 38 Austria Great Britain Romania EUROMAT Automatenverband.at British Amusement Catering Trade Asociatia Organiza Torilor si Association (BACTA) Proucatorilor de Jocuri de Noroc din Members are: Romania (AOPJNR) Belgium Greece Union Belge de l’Automatique Serbia Greek Federation of Electronic Games Associations (OSIPE) Udruženje priređivača igara na sreću, Bulgaria ovlašćenih servisera i proizvođača aparata za igre na sreću (JAKTA) Bulgarian Trade Association of the Hungary Manufacturers and Operators in the Gaming Industry (BTA MOGI) Magyar Szerencsejáték Szövetség Slovakia (MSS) Asociácia Zábavy A Hier (AZAH) Croatia Ireland Hrvatska Udruga Automat Klubova Spain (HUAK) Irish Gaming and Amusement Association (IGAA) Asociación Española de Empresarios de Maquinas Recreativas Denmark (FACOMARE) Italy Confederación de Asociaciones y Dansk Automat Brancheforening Federaciones de Empresarios del (DAB) Sezione Apparecchi per Pubbliche Recreativo (COFAR) Attrazioni Ricreative (SAPAR)

France Sweden Lithuania ASL-Interactifs (ASL) – observer Nöjesbranschens Riksförbund (NRF) Nacionaliné Lošimu Ir žaidimu Verslo Asociacija (NGGBA) Germany For further information on Bundesverband EUROMAT please visit: 40 Netherlands Automatenunternehmer e.V. (BA) www.euromat.org Deutscher Automaten-Großhandels- VAN Speelautomaten Branche- Verband e.V. (DAGV) organisatie (VAN) Verband der Deutschen Automatenindustrie e.V. (VDAI) Poland Izba Gospodarcza - Producentów i Operatorów Urzadzén Rozrywkowych (IGPOUR)