Process Mapping (SIPOC) Toolset

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SIPOC 1 Process Mapping (SIPOC) Toolset SIPOC Maps are a specific type of process map - a visual tool used to target projects by organizing all process elements into five categories: Suppliers-Input-Process- Output-Customers. Construction of a SIPOC Map helps to clarify the scope of a project by capturing the full breadth of related process activities. When is it used? • Created during the Define Step of the DMAIC cycle for a Lean Six Sigma project. • Generally constructed for two reasons: (a) To identify waste and prioritize projects. (b) To understand relationships between inputs (X’s) and outputs (Y’s). How to Create a SIPOC Map 1. Walk the process, observe, and take notes. 2. Using a white board or flip chart, write down all the steps in the process, establishing columns to add information on each process category. 3. Starting with the processing steps, work backward to identify inputs and the suppliers of those inputs. 4. Next, work forward to identify the outputs of each processing step, and the customers of those outputs. You may wish to include information on output requirements (specifications) for reference. Be sure to document the process "As-Is", not the desired future state - that is a separate exercise. 5. Start with a high level map and generate detail where needed. Include all major activities, sub-processes, and interfaces. © 2011 MoreSteam.com LLC. All rights reserved. SIPOC 2 An Exercise: Consider the Sigma Lake amusement park. They wish to attract more patrons to their park. The process is: Attracting Customers to Sigma Lake Amusement Park. List the Inputs, Suppliers to those inputs, Outputs and Customers to those outputs in the space below. Supplier Input Process Output Customer Attracting Customers to Sigma Lake Amusement Park © 2011 MoreSteam.com LLC. All rights reserved..

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