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Bus Service Changes in Richmond, Twickenham and Whitton Consultation Report June 2020 Contents Executive summary ..................................................................................................... 4 Summary of issues raised during consultation ......................................................... 4 Next steps ................................................................................................................ 4 1. About the proposals ............................................................................................ 6 1.1 Introduction .................................................................................................... 6 1.2 Purpose .......................................................................................................... 7 2. About the consultation ........................................................................................ 8 2.1 Purpose .......................................................................................................... 8 2.2 Potential outcomes ......................................................................................... 8 2.3 Who we consulted .......................................................................................... 8 2.5 Dates and duration ......................................................................................... 9 2.6 What we asked ............................................................................................... 9 2.7 Methods of responding ................................................................................... 9 2.8 Consultation materials and publicity ............................................................... 9 2.9 Equalities Assessment ................................................................................... 9 2.10 Analysis of consultation responses ........................................................... 10 3. About the respondents ...................................................................................... 11 3.1 Number of respondents ................................................................................ 11 3.2 Methods of responding (public responses)................................................... 11 3.3 How respondents heard about the consultation ........................................... 11 4. Summary of all consultation responses ............................................................ 12 4.1 Summary of responses to Question 1 .......................................................... 12 4.2 Summary of Questions 2 and 3 .................................................................... 13 4.3 Summary of Questions 4 and 5 .................................................................... 14 4.4 Summary of Questions 6 and 7 .................................................................... 15 4.5 Summary of Questions 8 and 9 .................................................................... 16 4.6 Summary of Question 10.............................................................................. 17 4.7 Summary of stakeholder responses ............................................................. 19 4.9 Comments on the consultation ..................................................................... 24 5. Next steps ......................................................................................................... 25 2 Appendix A: Response to key issues raised ............................................................. 26 3 Executive summary This document explains the processes, responses and outcomes of the consultation on changes proposed to bus services in Richmond, Twickenham and Whitton. The document also presents our responses to issues commonly raised during the consultation. Between 30 October 2018 and 6 January 2019, we consulted on proposals for changes to bus routes 110, 419, 493, H22 and H37 to reallocate bus resources to where additional capacity is needed in Richmond, Twickenham and Whitton. We received 3800 responses to the consultation including 3777 public responses and 23 stakeholder responses. The main themes are highlighted below, with more detailed analysis in section 4 below. Summary of issues raised during consultation • Concern that fewer routes between Twickenham and Richmond will impact on capacity/crowding • Concern that fewer routes between Twickenham and Richmond will mean longer waiting times/journey times • Concern that reduced frequency on route H37 will mean longer waiting times or journey times • Concern that length of the proposed new route 110 will negatively impact on reliability • Concern about removal of route 110 from West Middlesex Hospital • Concern about loss of link on route H22 to Richmond (e.g. from Whitton) • It was also noted a number of people were not clear if the new route 110 will follow the same routeing as the 419 does now (e.g. via North Barnes/Lonsdale Road) Next steps As a result of comments received during consultation and the closure of Hammersmith Bridge, we have made changes to the proposals. Currently we plan to introduce these changes in December 2020. 4 The proposals are planned to be revised as follows • Reroute the 110 to operate between Hounslow Bus Station and Hammersmith. Route 110 will no longer run between Whitton, Hospital Bridge Road and West Middlesex Hospital and will instead operate via Whitton High Street, Chertsey Road and St Margarets Road to Richmond Town Centre, then via the current 391 routing to Hammersmith. Extending the 110 to Hammersmith via route 391 is more suitable than extending it via route 419 as it will operate every 15 mins and have a slightly shorter run time • The extension of the 419 would no longer be required and route 391 would be renumbered 110 • Cut route 493 back to Richmond Bus Station – as original proposal • Cut route H22 back to Twickenham – as original proposal – but also extend it from Twickenham to West Middlesex Hospital. Extending route H22 from Twickenham to West Middlesex Hospital will retain many of the links that are broken by the withdrawal of route 110. It also creates new links for the centre of Whitton. • Reduce frequencies on route H37 – as original proposal • Introduce two journeys in each peak on route 490 to provide sufficient capacity on Staines Road These changes help to address concerns raised in response to the consultation on the original scheme. They take into consideration changes to the network that took place as a result of the long-term closure of Hammersmith Bridge. They also give higher frequencies to West Middlesex Hospital and remove excess capacity in the Richmond and Twickenham areas to release resource that can be deployed more effectively elsewhere. 5 1. About the proposals 1.1 Introduction We proposed changes to bus routes 110, 419, 493, H22 and H37 to reallocate bus resources to where additional capacity is needed in Richmond, Twickenham and Whitton. Route 110 and 419 - Routes 110 and 419 would be merged (all to be renumbered route 110). - Route 110 would be rerouted to Whitton, St Margaret’s and Richmond. - Route 110 would be extended to Hammersmith via Castelnau. - Route 110 would replace route 419 entirely between Hammersmith and Richmond, at the same frequency as the 419. - Route 110 would no longer run between Whitton and West Middlesex Hospital (covered by higher frequency routes 267 and H22). - The merged route would have buses running every 15 minutes rather than every 20 minutes. Existing route 110 passengers using the route between Hounslow and Whitton would receive a frequency increase. It would run via A316 Chertsey Road between Twickenham Stadium and St. Margaret’s, a 1.2 kilometre section of road not currently served by buses. New stops were proposed providing new links to local Richmond and Whitton town centres. Route 493 - Route 493 would no longer run between Richmond, Manor Circus Homebase and Richmond Bus Station. Bus standing space would be available in Richmond town centre meaning route 493 would no longer need to run to Manor Circus for standing. - Through routes 190, 391, 419 and R68, 17 buses per hour are provided between Manor Circus and Richmond town centre which are sufficient to meet demand. Route H22 - Route H22 would be rerouted to serve nearer to Twickenham station. - Route H22 would no longer run between Richmond, Manor Circus and Twickenham town centre. However, R68 and R70 would continue to serve Richmond Road. Route H37 - Route H37 frequency would be reduced from buses running every 6 minutes to buses running every 7 to 8 minutes during Monday to Saturday daytimes. 6 An extra bus would run to provide 9 bph during peak demand to and from Richmond and a second extra bus would remain in place to meet afternoon school demand at Isleworth. - Frequency reduction from buses running every 10 minutes to buses running every 12 minutes during all evenings. - Frequency reduction from buses running every 8 minutes to buses running every 10 minutes during Sunday shopping hours. - The route would be covered at its busiest point, St. Margaret’s, by extended route 110/419. This would add an extra 4 buses per hour during the peaks and Monday to Saturday daytimes, and provide new travel options. 1.2 Purpose Frequency changes In addition to the frequency changes proposed on route H37, the proposed changes would result in the following frequency changes: - Increased frequency on the busiest section of the existing 110, between Whitton and Hounslow, during Monday to Saturday daytimes. This is because the current route

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