Citizens Advice service in Scotland Caithness, Sutherland Westminster Constituency Statistics 2018-19 & Easter Ross

Westminster Constituency Caithness, Sutherland & Easter Ross Caithness CAB, East & Central Sutherland CAB, North West Sutherland CAB and Ross & contains the following member bureau(x) Cromarty CAB *stats are for the whole service provided by the bureau(x); constituency residents may also be served by other bureaux outwith the constituency

… dealt with in 2018-19 clients 5,110 helping clients gain £7.4 million

Areas of advice for Citizens Advice Bureau(x) within constituency

Benefits 14,529 Housing 1,658

Consumer 458 Immigration, Asylum and Nationality 83

Debt 3,302 Legal Proceedings 1,501

Discrimination 10 NHS Concern or Complaint 399

Education 91 Relationship 410

Employment 832 Tax 862

Finance and Charitable Support 1,408 Travel, Transport and Holidays 379

Health and Community Care 442 Utilities and Communications 697

In total the bureau gave advice 27,061 times

Scottish Index of Multiple Deprivation - bureaux clients and population residing in constituency

38% 36%

29%

26% 22%

18% 16% 13%

1% 2%

Quintile 1 Quintile 2 Quintile 3 Quintile 4 Quintile 5 Most Deprived Least Deprived

Clients served by bureau(x) Caithness, Sutherland & Easter Ross % of clients seen residing in each quintile % of datazones in constituency that are in each Scottish quintile Citizens Advice service in Scotland Caithness, Sutherland National Statistics 2018-19 & Easter Ross

National profile of clients served by Citizens Advice Bureaux

*based on a sample from November 2018

Gender Ethnicity

Male BAME 45% 5%

Female 55% White 95%

Disability Age

18 - 24 6%

25 - 34 16%

No to Yes to 35 - 44 18% having a having a disability disability 45 - 59 33% 45% 55% 60 - 64 11%

65+ 15%

Employment Housing Status

Employed 33% Owner Occupier 28% Private landlord 15% Unemployed 14% Council Rented 29% Unable to work due to ill health / 26% disability Other Social rented 17% Staying with friends / relatives Retired 16% 7% Homeless / temporary housing 3% Other 10% Other 2%

Citizens Advice service in Scotland includes…. Key National Service Facts

Citizens Advice Scotland Clients advised 272,500

Pieces of advice given 744,000 59 member Citizen Advice Bureaux Community Locations 280+

Extra Help Unit Number of paid staff and volunteers 3,340

…and together forms Scotland’s largest independent Value of volunteer hours annually £10.9 million advice service

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish charity number SC016637) Contact: [email protected] t: 0131 550 1000 w: www.cas.org.uk Published Sep 2019