Team Leader/Supervisor Apprenticeship What You Need to Know

Team Leader/ Supervisor Apprenticeship What you need to know

1 Level 3 Team Leader/Supervisor Apprenticeship What you need to know

About ILM and Management ILM – your ultimate Management Apprenticeship Standards 01 Apprenticeship partner Understanding the Team Leader/ Supervisor Apprenticeship 02 ILM is the UK’s leading specialist employers who are looking to engage provider of leadership and management with reformed apprenticeships. With our Delivery 03 apprenticeships – last year, we qualified expert team of assessors, we are ideally over 14,000 management apprentices placed to offer End Point Assessment. Assessment 06 – seven times more than any other No organisation is better qualified management body. Combined with to provide you with the end-to-end Funding 08 our expertise in the development of services required to deliver world-class apprenticeship standards, this makes us apprenticeships in leadership and Apprenticeship Standard 09 the first choice for training providers and management.

New Management Apprenticeship Standards

Currently there are two types of The Level 3 Team Leader/Supervisor apprenticeships in England – Apprenticeship is one of these new ‘frameworks’ and ‘standards’. Framework Trailblazer standards and has been apprenticeships are being phased out designed by a group of employers, and replaced with employer-designed including Serco, Co-Op and the BBC. Apprenticeship Standards, which are ILM has worked alongside these sometimes referred to as ‘Trailblazers’. employers to advise on the development of the Standard and associated Assessment Plan.

Standards and assessment plans

Employer groups are required to The Assessment Plan describes the produce two key documents which must features of the End Point Assessment be approved by the Department for which apprentices must successfully Education (DfE) before a Management complete in order to be awarded their apprenticeship standard can go live: apprenticeship certificate. The Standard is a two-page document The Standard and Assessment which outlines the occupation and Plan for this apprenticeship can be the knowledge, skills and behaviours downloaded from the ILM website. required for competence.

2 01 Level 3 Team Leader/Supervisor Apprenticeship What you need to know

The Team Leader/ Supervisor Apprenticeship Delivery

Who is it for? There are three key stages to the One of the key features of the The Team Leader/Supervisor Key facts delivery of the apprenticeship: Management Apprenticeships apprenticeship is suitable for l On Programme standards is flexibility. Providers and individuals who are working in a first line Level l Gateway employers now have more choice in management role. This is a Level 3 apprenticeship. l End Point Assessment how they deliver the On Programme component of the apprenticeship. A Key responsibilities may include: Duration On Programme blend of qualifications, resources and l Supporting, managing and developing The recommended duration of the This is the substantive part of the employer/provider-designed support team members apprenticeship is 12-18 months. apprenticeship and includes both materials can be used to deliver l Managing projects Apprentices cannot undertake End on-the job and off-the-job training and bespoke apprenticeship programmes l Planning and monitoring workloads Point Assessment until they have assessment. Throughout this stage, that meet the needs of every type of and resources been on programme for a minimum the apprentice will develop the skills, employer. Please speak to ILM about l Delivering operational plans of 12 months. knowledge and behaviours outlined in building a package that works for you. Resolving problems the two-page Standard. It is important l Building relationships internally and Entry Requirements that quality checks are built in to ensure externally The entry requirement for this full coverage of the Standard. apprenticeship will be decided by Occupations may include: each employer, but may typically be While it is not mandatory to deliver l Supervisor five GCSEs at Grade C or higher. a qualification as part of the l Team Leader apprenticeship, it is recommended that l Project Officer Maths and English you do so. The employer group which l Shift Supervisor Apprentices will need to achieve designed the Standard recommends l Foreperson Level 2 in English and Maths prior to a Level 3 Management qualification l Shift Manager taking their End Point Assessment. equating to a minimum of 37 credits Additional funding is available or 370 hours total qualification time ILM for the delivery of these subjects, (TQT). We have mapped the ILM Level which is available as part of ILM's 3 Diploma in Management, selecting Resources Management Apprenticeship appropriate units to ensure 100% Standard packages. coverage of the skills and knowledge Writing management apprenticeship within the Standard. programmes to the new standards? Bring apprenticeship learning to Mapping documents are available life with ILM’s innovative new digital as part of the ILM Management learning and assessment platform - Apprenticeship Standards toolkit. SOLAR

02 03 Level 3 Team Leader/Supervisor Apprenticeship What you need to know

Gateway End Point Assessment

The Gateway is the opportunity for l Has the apprentice been on The End Point Assessment (EPA) for the the provider and employer to sit programme for a minimum of Team Leader/Supervisor apprenticeship down and agree whether or not the 12 months? is made up of four components: apprentice is ready to take their end- l Has the apprentice completed their point assessment. The structure for the Level 2 English and l Knowledge Test using scenarios Gateway Assessment is not defined Maths qualifications? and questions within the Assessment Plan, so it’s l Has the apprentice been assessed l Structured competency important that you agree how this will against all of the knowledge, skills based interview look. We advise that you do this at the and behaviours? l Assessment of portfolio of evidence start of the apprenticeship, so that you l Has the apprentice had the l Professional discussion relating to have clearly defined measures on how opportunity to take mock tests, CPD activity to determine readiness. Things you practice interviews? should consider are: l Has the apprentice completed their The EPA can only be carried out by an Level 3 Diploma in Management independent Apprentice Assessment (if applicable)? Organisation (AAO). Organisations that wish to be an AAO need to apply to the Skills Funding Agency to carry out the role. They must apply separately Fully funded for each apprenticeship standard they wish to assess. The AAO cannot be the The DfE has confirmed that the Provider or the employer, and cannot funding they provide can be used have been directly involved in the towards the cost of delivering ILM delivery of the apprenticeship. qualifications and resources as part of this apprenticeship. The tendering process to offer EPA for the Team Leader/Supervisor standard opened in September 2016 and ILM has applied to be an AAO for this. As we have been approved in the past, we are confident that we will be met with approval. We will provide a separate guide to ILM End Point Assessment once this is confirmed.

Each AAO will develop their own assessment materials and guidance, however they must assess the standard in accordance with the guidance set out in the Assessment Plan. The following table, taken from the Assessment Plan, describe each of the assessment components in more detail. It also provides guidance on how grading will be applied to the assessment.

04 05 Level 3 Team Leader/Supervisor Apprenticeship What you need to know

Assessment Assessment

Grade Total Mark Assessment Method Area Assessed Weighting

Knowledge Test using Knowledge of leading people, managing people, building relationships, 30% Distinction 70+ scenarios and questions communication, operational management, project management, finance Merit 60+ Structured competency Knowledge and application of learning relating to leading people, 30% based interview managing people, building relationships, communication, operational Pass 50+ management, project management, finance Assessment of portfolio Application of knowledge and demonstration of skills and behaviours 20% Fail Less than 50 of evidence relating to leading people, managing people, building relationships, communication, operational management, project management, finance, self-awareness, management of self and decision making, taking responsibility, inclusivity, being agile, professionalism Professional discussion Evidence of CPD, training and personal development activities and how 20% relating to CPD activity learning was applied to the role and workplace

EPA Evidence Weighting Maximum Mark Minimum Mark*

Knowledge test 30% 30 15 Structured Competency-based interview 30% 30 15 Submission of portfolio 20% 20 10 Professional discussion of CPD activity 20% 20 10

*Apprentices will need to achieve at least 50% within each part of the End Point Assessment to be able to pass the apprenticeship. The marks, which already include the weighting for each component, will then be combined to give the final grading:

06 07 Level 3 Team Leader/Supervisor Apprenticeship What you need to know

Funding Apprenticeship Standard

The Team Leader/Supervisor standard For the latest information on Occupation team members, managing projects, has been awarded a funding cap apprenticeship funding, please visit A Team Leader/Supervisor is a first line planning and monitoring workloads of £5,000 per apprentice. There our website management role, with operational/ and resources, delivering operational are also certain incentives available project responsibilities or responsibility plans, resolving problems, and building for recruitment of 16-18 year old www.i-l-m.com/apprenticeships for managing a team to deliver a relationships internally and externally. apprentices and small businesses, as clearly defined outcome. They provide Roles/occupations may include: well as incentives for completion of direction, instructions and guidance to Supervisor, Team Leader, Project Officer, the apprenticeship. ensure the achievement of set goals. Shift Supervisor, Foreperson, and Working in the private, public or Shift Manager. third sector and in all sizes of organisation, specific responsibilities Entry requirements will vary, but the knowledge, skills and The entry requirement for this behaviours needed will be the same apprenticeship will be decided by each whatever the role. employer, but may typically be five GCSEs at Grade C or higher. Key responsibilities are likely to include supporting, managing and developing

Knowledge, skills and behaviours

What is required (through formal learning and applied Knowledge according to business environment) Interpersonal excellence – managing people and developing relationships Leading people Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion. Managing people Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour. Building Understand approaches to customer and stakeholder relationships relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.

08 09 Level 3 Team Leader/Supervisor Apprenticeship What you need to know

Apprenticeship Standard Apprenticeship Standard

What is required (through formal learning and applied What is required (acquired and demonstrated Knowledge Skills according to business environment) through CPD) Organisational performance – delivering results Interpersonal excellence – managing people and developing relationships Operational Understand how organisational strategy is developed. management Know how to implement operational/team plans and Leading people Able to communicate organisation strategy and team manage resources and approaches to managing change purpose, and adapt style to suit the audience. Support the within the team. Understand data management, and the development of the team and people through coaching, use of different technologies in business. role modelling values and behaviours, and managing change effectively. Project management Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying Managing people Able to build a high-performing team by supporting and risks and issues, using relevant project management tools. developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives Finance Understand organisational governance and compliance, and monitor progress, providing clear guidance and and how to deliver value for money. Know how to monitor feedback. budgets to ensure efficiencies and that costs do not overrun. Building Building trust with and across the team, using effective relationships negotiation and influencing skills, and managing any Personal Effectiveness – managing self conflicts. Able to input to discussions and provide Awareness of self Know how to be self-aware and understand unconscious feedback (to team and more widely), and identify and share bias and inclusivity. Understand learning styles, feedback good practice across teams. Building relationships with mechanisms and how to use emotional intelligence. customers and managing these effectively. Management of self Understand time management techniques and tools, and Communication Able to communicate effectively (verbal, written, digital), how to prioritise activities and approaches to planning. chair meetings and present to team and management. Use of active listening and provision of constructive feedback. Decision making Understand problem solving and decision making techniques, and how to analyse data to support Organisational performance – delivering results decision making. Operational Able to communicate organisational strategy and deliver management against operational plans, translating goals into deliverable actions for the team and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports. Project management Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools and take corrective action to ensure successful project delivery. Finance Applying organisational governance and compliance requirements to ensure effective budget controls.

10 11 Level 3 Team Leader/Supervisor Apprenticeship What you need to know

Apprenticeship Standard Apprenticeship Standard

What is required (acquired and demonstrated Duration Find out more Skills through CPD) Typically this apprenticeship will take 12 Visit our dedicated apprenticeships – 18 months. pages www.i-l-m.com/apprenticeships Personal effectiveness – managing self Self-awareness Able to reflect on own performance, seek feedback, Qualifications The gov.uk Apprenticeship pages understand why things happen and make timely changes by Apprentices without Level 2 include information on building an applying learning from feedback received. English and Maths will need to apprenticeship programme, standards, achieve this level prior to taking the funding and more Management of self Able to create an effective personal development plan and End Point Assessment. use time management techniques to manage workload Watch our webinar on the new and pressure. Progression leadership and management Decision making Use of effective problem solving techniques to make On completion, apprentices may Apprenticeship Standards decisions relating to delivery. Using information from the choose to register as Associate team and others. Able to escalate issues when required. members with the Institute of Leadership & Management and/or Still confused?

the Chartered Management Institute, Book a free one hour apprenticeship to support their professional career standards briefing with one of our development and progression. expert team What is required (developed and exhibited in Behaviours the workplace) Level T 01543 266 864 Personal effectiveness – managing self Level 3. E [email protected] www.i-l-m.com/apprenticeships Takes responsibility Drive to achieve in all aspects of work. Demonstrate Review date resilience and accountability. Display determination when This standard should be reviewed within managing difficult situations. three years of its approval. Inclusive Open, approachable, authentic and able to build trust with others. Seeks the views of others. Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change. Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.

12 13 Level 3 Team Leader/Supervisor Apprenticeship What you need to know

For more information contact About ILM ILM customer services ILM is a City & Guilds Group business, bringing a wealth of expertise in professional training, qualifications, learning T +44 (0)1543 266 864 content, technology and assessment. E [email protected] Together we set the standards for corporate learning, ILM on-the-job development, and skills recognition around 1 Giltspur Street the world. London EC1A 9DD www.i-l-m.com All ILM qualifications are awarded by The City and Guilds of London Institute, which was founded in 1878 and is incorporated by Royal Charter. The City & Guilds Group is a charity. Any profits we make are reinvested to deliver our shared purpose - to enable people and organisations to develop their skills for personal and economic growth.