MOD Personal Emergency Preparedness Packet
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One Ashburton Place, Room 1305 Boston, MA 02108 (617)-727-7440 Voice & TTY (800)-322-2020 Voice & TTY Web: www.Mass.Gov/MOD Blog.mass.gov/mod @MassDisability MOD’s Emergency Preparedness Training Supplemental Documents Contents MOD Overview of Services ......................................................................................... 1 Text to 9-1-1 ............................................................................................................... 3 Disability Indicator Information and Form .................................................................. 4 “Show Me for Emergencies” Mobile Alert App ........................................................... 6 MEMA’s Massachusetts Alerts Mobile App ................................................................ 7 The 9-1-1 Silent Call Procedure ................................................................................... 8 Red Cross “Customizing Your Disaster Supplies” Checklist ........................................ 10 FEMA’s “Vital Records” Flyer .................................................................................... 11 Ready.Gov “Preparing Your Pets for Emergencies” Brochure ................................... 12 Mass 2-1-1 Brochure ................................................................................................. 14 Mass Options Brochure ............................................................................................ 15 REquipment Brochure............................................................................................... 16 Training Take A-Ways ............................................................................................... 17 “This document was prepared under a grant from FEMA’s Grant Program Directorate, U.S. Department of Homeland Security. Points of views or opinions expressed in this document are those of the authors and do not necessarily represent the official position or policies of FEMA’s Grant Program Directorate or the U.S. Department of Homeland Security.” 2 MASSACHUSETTS OFFICE MASSACHUSETTS OFFICE RESOURCES ON DISABILITY ON DISABILITY MOD Overview of Services Our office and staff possess a wealth of institutional information that we make available to the public. MOD regularly deploys materials, staff and other assets that benefit directly persons with disabilities. Our efforts involve disseminating in- formation and communicating in an open way that utilizes a variety of methods. Overview • Emergency Preparedness Bags Of • Quarterly Newsletter • Website & Blog • Fact Sheets Services • Disability Laws Booklet • Social Media Communications • Disability Summit • Hosting Quarterly Regional Commis- sion on Disability Meetings One Ashburton Place, Room 1305 Boston, MA 02108 (617)-727-7440 Voice & TTY (617)-727-7440 Voice & TTY (800)-322-2020 Voice & TTY (800)-322-2020 Voice & TTY Web: www.Mass.Gov/MOD Charles D. Baker, Governor @MassDisability Karyn E. Polito, Lt. Governor Blog.mass.gov/mod 1 Advocacy Training • Information & Referral on civil rights and resources • Community Access Monitor • Technical Assistance on reasonable • accommodations, applicability of architectural access Emergency Preparedness codes, etc. • Americans with Disabilities • Client Assistance Program for Vocational Act Rehabilitation and Independent Living Center • Commissions on Disability consumers • Customized & Special • Assistance with disability-related discrimination and Topics denial of service • Architectural review/site visits • Technical Advisor to local Commissions on Disability Resources • Quarterly Newsletter • Website Monitoring • Fact Sheets • Commonwealth Executive branch ADA Coordinator • Disability Laws Booklet • Architectural Access Board Member • Videos • • State 911 Commission Public Outreach • Disability policymaking • Other Publications 2 Text-to-9-1-1 Is Available in the Commonwealth Text to 9-1-1 On December 14, 2018, Text-to-9-1-1 was deployed across the Commonwealth. This is one of the most exciting changes for accessibility to emergency services in more than 20 years. When a citizen sends a text message to 9-1-1, it will be routed to an emergency call center based on the location information provided by the carrier. For this reason, when a citizen sends a Text-to-9-1-1, they should make every effort to text the town name, address or location that they are located in. What is Text-to-9-1-1? Text-to-9-1-1 is the ability to send a text message to reach 9-1-1 emergency call takers from your mobile device. How Do I Reach Text-to-9-1-1? When using a texting app on a device, type the numbers “911” into the “To” or “Recipient” field. What Information Should I Give Text-to-9-1-1? You should make every effort to text the following: • what is happening (nature of the incident); • location including the address/location and town name; • any additional details about the location you can provide such as landmarks, cross streets, nearby business names, apartment number, floor, room or suite numbers, or any details that may be helpful in locating you. When Should I Use Text-to-9-1-1? Texting should only be used during an emergency when you are unable to make a voice call to 9-1-1. Making a voice call is the most efficient way to get access to emergency services. Text-to-9-1-1 will be useful for citizens who are deaf, hard of hearing, or speech impaired. Text-to-9-1-1 eliminates the need to use ancillary Teletypewriter (TTY) equipment, or third party services to access 9-1-1. What Happens Next? The 9-1-1 professional in the emergency call center will ask you many questions, will assist in sending first responders to the location you identify, and may provide instructions on things for you to do. Why Didn’t My Text Go Through? Messages sent to Text-to-9-1-1 may not be received. If you attempt to send a Text-to-9-1-1 where the service is not available, wireless carriers provide an automatic "bounce-back" message. Bounce-back messages are intended to minimize the risk that you mistakenly believe that your text was sent and received by an emergency call center. As part of the bounce-back message, you will be advised to contact emergency services by another means. Text-to-9-1-1 is currently available throughout the Commonwealth. However, across the country, Text-to-9-1-1 may only be in certain locations. Whenever possible, you should always make a voice call to 9-1-1 during an emergency. Are There Any Text-to-9-1-1 Limitations I Should Know About? Text-to-9-1-1 uses native texting technology called Short Message Service (SMS). Therefore, you must have a text or data plan on your mobile device to Text-to-9-1-1 and you should avoid sending: • multi-media such as pictures, videos and emoticons; • a message to more than one person as a recipient; • messages exceeding the 160 character limit, as the messages will be broken and may be delivered out of order. Text-to-9-1-1 rules do not apply to the following: third party texting applications (apps) on mobile devices that do not support texting to and from U.S. phone numbers, apps that only support texting with other app users, or texting through social media. This can include message services over WiFi networks, where a text or data plan is not required. __________________________________________________________________________________________________________________________________ Massachusetts State 911 Department 151 Campanelli Drive Suite A, Middleborough, MA 02346 Phone: 508-828-2911 * Fax: 508-828-2585 * Website: www.mass.gov/e911 3 DISABILITY INDICATOR FORM Important Information and Instructions Disability Indicator Information and Form You are required to complete this form if you want your police department, fire department, or other emergency agency to know about you when you call 9-1-1 in an emergency. *PLEASE NOTE: IT IS IMPORTANT TO SUBMIT A NEW DISABILITY INDICATOR FORM UPON CHANGE OF SERVICE PROVIDER, TELEPHONE NUMBER, OR ADDRESS.* When your 9-1-1 call is answered at your local Public Safety Answering Point, the 9-1-1 system automatically displays your name, address and telephone number on the dispatcher’s screen. At your request, codes will be displayed on the dispatcher’s screen that will identify the disability indicators that have been reported for you or someone living with you at your address. These codes will help the dispatcher at the 9-1-1 Public Safety Answering Point to communicate with the caller and provide useful information to your responding public safety agency. The information is confidential and will only appear at the dispatcher’s location when a 9-1-1 call originates from your address. The information you provide for input to the 9-1-1 system will remain until you request a change or make a request to have it removed. It is your responsibility to notify your 9-1-1 Municipal Coordinator when there is a change in the information described on this form. When there is a change, complete another form and send it to your 9-1-1 Municipal Coordinator. If the disability indicator form is not completed properly, the information will not be entered into the 9-1-1 system. When filling out the form, be sure to: 1 Give your telephone number, name, and address 2 Check the box or boxes 3 Sign and date the form 4 Return the form to your 9-1-1 Municipal Coordinator for processing Any questions should be referred to your 9-1-1 Municipal Coordinator at: Name: Telephone Number: _ 9-1-1 MUNICIPAL COORDINATORS: RETAIN ORIGINAL FOR YOUR RECORDS All forms must be signed by both parties or it will be returned.