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Washington Apple Health Your Medical Benefit Book MolinaHealthcare.com Non-Discrimination Notification Molina Healthcare of Washington Medicaid Molina Healthcare of Washington (Molina) complies with all Federal civil rights laws that relate to healthcare services. Molina offers healthcare services to all members without regard to race, color, national origin, age, disability, or sex. Molina does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. This includes gender identity, pregnancy and sex stereotyping. Molina also complies with applicable state laws and does not discriminate on the basis of creed, gender, gender expression or identity, sexual orientation, marital status, religion, honorably discharged veteran or military status, or the use of a trained dog guide or service animal by a person with a disability. To help you talk with us, Molina provides services free of charge: • Aids and services to people with disabilities o Skilled sign language interpreters o Written material in other formats (large print, audio, accessible electronic formats, Braille) • Language services to people who speak another language or have limited English skills o Skilled interpreters o Written material translated in your language o Material that is simply written in plain language If you need these services, contact Molina Member Services at (800) 869-7165, TTY/TTD: 711. If you believe that Molina has failed to provide these services or discriminated in another way, you can file a grievance with our Civil Rights Coordinator at (866) 606-3889, or TTY, 711. Mail your complaint to: Civil Rights Coordinator 200 Oceangate Long Beach, CA 90802 You can also email your complaint to [email protected]. Or, fax your complaint to (800) 816-3778. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. You can mail it to: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 You can also send it to a website through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. If you need help, call 1-800-368-1019; TTY 800-537-7697. Language Access If you, or someone you’re helping, have questions about Molina Medicaid, you have the right to get help and information in your language at no cost. To talk to an interpreter, call (800) 869-7165 (TTY 711). Amharic እርስዎ፣ወይምእርስዎየሚያግዙትግለሰብ፣ስለMolina Medicaid ጥያቄካላችሁ፣ያለምንምክፍያበቋንቋዎእርዳታና መረጃየማግኘትመብትአላችሁ።ከአስተርጓሚጋርለመነጋገር፣(800) 869-7165 (TTY 711) ይደውሉ። إن كان لديك أو لدى شخص تساعده أسئلة بخصوص Molina Medicaid, فلديك الحق في الحصول على المساعدة والمعلومات Arabic الضرورية بلغتك من دون اية تكلفة. للتحدث مع مترجم اتصل بـ (TTY 711) 869-7165 (800). Chinese 如果您,或是您正在協助的對象,有關於[插入SBM項目的名稱Molina Mediaid 方面的 問題,您有權利免費以您的母語得到幫助和訊息。洽詢一位翻譯員,請撥電話[在此插入數字1- (800) 869-7165 (TTY 711)。 Cushite- Isin yookan namni biraa isin deeggartan Molina Medicaid irratti gaaffii yo qabaattan, kaffaltii irraa Oromo bilisa haala ta’een afaan keessaniin odeeffannoo argachuu fi deeggarsa argachuuf mirga ni qabdu. Nama isiniif ibsu argachuuf, lakkoofsa bilbilaa (800) 869-7165 (TTY 711) tiin bilbilaa. German Falls Sie oder jemand, dem Sie helfen, Fragen zum Molina Medicaid haben, haben Sie das Recht, kostenlose Hilfe und Informationen in Ihrer Sprache zu erhalten. Um mit einem Dolmetscher zu sprechen, rufen Sie bitte die Nummer (800) 869-7165 (TTY 711)an. Japanese ご本人様、またはお客様の身の回りの方でも、Molina Medicaid についてご質問がございま したら、ご希望の言語でサポートを受けたり、情報を入手したりすることができます。料金 はかかりません。通訳とお話される場合、(800) 869-7165 (TTY 711) までお電話ください。 Korean 만약 귀하 또는 귀하가 돕고 있는 어떤 사람이Molina Medicaid 에 관해서 질문이 있다면 귀하는 그러한 도움과 정보를 귀하의 언어로 비용 부담없이 얻을 수 있는 권리가 있습니다. 그렇게 통역사와 얘기하기 위해서는(800) 869-7165 (TTY 711)로 전화하십시오. Laotian ຖ້ າທ່ ານ, ຫ ຄົ ນ ່ທທ່ ານກໍ າລັ ງຊ່ ວຍເຫ ອ, ມໍຄາຖາມກ່ ຽວກັ ບ Molina Medicaid, ທ່ ານ ມິສດ ່ທຈະໄດ້ ຮັ ບການຊ່ ວຍເຫ ອແລະໍຂ້ ມູ ນຂ່ າວສານ ່ທເປັ ນພາສາຂອງທ່ ານໍ່ບ ມຄ່ າໃຊ້ ຈ່ າຍ. ການໂອ້ ລົ ມກັ ບນາຍພາສາ, ໃຫ້ ໂທຫາ (800) 869-7165 (TTY 711). Cambodian- Molina Medicaid , Mon-Khmer 叒រសិនបរើ诒នក ឬនរ㮶ម្ននក់ដែល诒នកកំពុងដែជួយ ម្ននសំណួរ诒ំពី បេ 诒នកម្ននសិេធិេេួលជំនួយនិងព័ែ៌ម្នន បៅកនុង徶羶 ររស់诒នក បោយមិន诒ស់叒ាក់ ។ បែើមបីនិ架យᾶមួយ诒នករកដ叒រ សូម (800) 869-7165 (TTY 711)។ Punjabi ਜੇ ਤੁਹਾਨੰ ੂ , ਜ␀ ਤੁਸੀ ਿੂਜਸ ਦੀ ਮਦਦ ਕਰ ਰਹੇ ਹੋ , Molina Medicaid ਕੋਈ ਸਵਾਲ ਹੈ ਤ␀, ਤੁਹਾਨੰ ੂ ਿੂਬਨਾ ਿੂਕਸ ੂੇ ਕੀਮਤ 'ਤੇ ਣੀ ਭਾ ਿ ੂ ਵੱ ਚ ਮਦਦ ਅਤੇ ਜਾਣਕਾਰੀ ਪ␀ੂਾਪਤ ਕਰਨ ਦਾ ਿਅਧਕਾਰ ਹੈ . ਦੁਭਾੀ ਨਾਲ ਗੱ ਲ ਕਰਨ ਲਈ, (800) 869-7165 (TTY 711)ਤੇ ਕਾਲ ਕਰੋ . Russian Если у вас или лица, которому вы помогаете, имеются вопросы по поводу Molina Medicaid, то вы имеете право на бесплатное получение помощи и информации на вашем языке. Для разговора с переводчиком позвоните по телефону (800) 869-7165 (TTY 711). Spanish Si usted, o alguien a quien usted está ayudando, tiene preguntas acerca de Molina Healthcare tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, llame al (800) 869-7165 (TTY 711). Tagalog Kung ikaw, o ang iyong tinutulangan, ay may mga katanungan tungkol sa Molina Medicaid, may karapatan ka na makakuha ng tulong at impormasyon sa iyong wika ng walang gastos. Upang makausap ang isang tagasalin, tumawag sa (800) 869-7165 (TTY 711). Ukrainian Якщо у Вас чи у когось, хто отримує Вашу допомогу, виникають питання Molina Medicaid, у Вас є право отримати безкоштовну допомогу та інформацію на Вашій рідній мові. Щоб зв’язатись з перекладачем, задзвоніть на (800) 869-7165 (TTY 711). Vietnamese Nếu quý vị, hay người mà quý vị đang giúp đỡ, có câu hỏi về Molina Medicaid, quý vị sẽ có quyền được giúp và có thêm thông tin bằng ngôn ngữ của mình miễn phí. Để nói chuyện với một thông dịch viên, xin gọi (800) 869-7165 (TTY 711). WASHINGTON APPLE HEALTH YOUR MEDICAL BENEFIT BOOK 2017 Table of Contents Welcome to Washington Apple Health from Molina Healthcare of Washington ........................... 1 Important contact information .............................................................................................................. 1 How to use this book ............................................................................................................................... 2 The plan, our providers, and you............................................................................................................ 2 How to choose your Primary Care Provider (PCP) ............................................................................ 4 You will need two cards to access services ............................................................................................ 4 Your Molina Healthcare ID card ............................................................................................................ 4 Your ProviderOne services card ............................................................................................................. 4 Changing health plans ............................................................................................................................. 5 How to get health care ............................................................................................................................. 5 How to get specialty care and referrals .................................................................................................. 6 Services from Molina Healthcare WITHOUT a referral .................................................................... 6 Payment for health care .......................................................................................................................... 7 How to get care in an emergency or when you are away from home ................................................ 7 Getting care after hours ........................................................................................................................... 7 A health plan provider will see you ........................................................................................................ 8 You must go to a Molina Healthcare provider, pharmacy, or hospital .............................................. 8 Behavioral health services ....................................................................................................................... 8 Prescriptions ............................................................................................................................................. 9 Medical equipment or medical supplies ................................................................................................ 9 Special health care needs or long-term illness ...................................................................................... 9 Long-term care services ........................................................................................................................... 9 Health care services for children ............................................................................................................ 9 Benefits covered by Molina Healthcare ............................................................................................... 10 Additional services from Molina Healthcare ...................................................................................... 15 Fraud, Waste and Abuse ........................................................................................................................ 18 Services covered outside of Molina Healthcare .................................................................................
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  • Molina Healthcare of Wisconsin, Inc

    Molina Healthcare of Wisconsin, Inc

    Report of the Examination of Molina Healthcare of Wisconsin, Inc. Milwaukee, Wisconsin As of December 31, 2018 TABLE OF CONTENTS Page I. INTRODUCTION ................................................................................................................ 1 II. HISTORY AND PLAN OF OPERATION ............................................................................ 3 III. MANAGEMENT AND CONTROL ....................................................................................... 7 IV. AFFILIATED COMPANIES ................................................................................................. 9 V. REINSURANCE ................................................................................................................ 12 VI. FINANCIAL DATA ............................................................................................................ 13 VII. SUMMARY OF EXAMINATION RESULTS ...................................................................... 21 VIII. CONCLUSION .................................................................................................................. 23 IX. SUMMARY OF COMMENTS AND RECOMMENDATIONS ............................................ 24 X. ACKNOWLEDGMENT...................................................................................................... 25 XI. SUBSEQUENT EVENTS .................................................................................................. 26 State of Wisconsin / OFFICE OF THE COMMISSIONER OF INSURANCE 125 South Webster Street • P.O.