CONNECT FEATURES September 2014 10 FOUNDATIONS of the FUTURE the Value of In-Person Training in a Digital World Jane Ballentine

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CONNECT FEATURES September 2014 10 FOUNDATIONS OF THE FUTURE The Value of In-Person Training in a Digital World Jane Ballentine

14 ORGANIZATIONAL MANAGEMENT An Essential Piece of the Organizational Puzzle Jenny Yee Grebe, CVA and Dan Radley

18 VOLUNTEERS AND FIELD CONSERVATION isabel Sanchez and Jean Galvin

22 THE IMPACT OF AZA VOLUNTEERS Sean D. Devereaux

25 TO BE OR NOT TO BE OUTSIDE Choice is Enriching for Apes steve Ross, PhD

29 FOR SERVICE, AT YOUR SERVICE VMC Committee Update

47 IN MEMORIAM Mary Healy

48 THINK OUTSIDE THE BOX laura Klopfer

54 INTERNSHIPS: AN INVESTMENT FOR THE FUTURE Paul Bishop and Rachael Robinson

59 Volunteer Blood Collection FROM Nile Hippopotamus Mark Hacker

IN EVERY ISSUE

3 A MESSAGE FROM THE CHAIR OF THE BOARD

6 CONSERVATION & RESEARCH

32 MEMBER NEWS

32 GREEN TALES

40 A MESSAGE FROM THE THE PRESIDENT & CEO ON THE COVER 41 BIRTHS & HATCHINGS The value of AZA Professional Development courses extends to accredited members of 50 CONSERVATION SPOTLIGHT all sizes. Looking at course attendance numbers since 2007, it clear that the largest AZA member institutions (by budget size) had higher total attendance at AZA courses, but 52 EXHIBITS smaller and mid-size institutions were also well-represented. “Kudus” to all the instruc- 60 announcements tors and students who have participated and have made the courses such a success.

62 MEMBER UPDATES Greater Kudu @ Stephanie Adams, Houston Zoo

65 INDEX OF ADVERTISERS

66 CALENDAR

chair of the board 3

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September 2014 2014 September Aquariums (AZA), a nonprofit, tax-exempt organization organization tax-exempt (AZA), a nonprofit, Aquariums are copyright of AZA. Permission to reprint items must be obtained by contacting AZA’s AZA’s contacting be obtained by must items reprint to of AZA. Permission copyright are reetings AZA members and stakeholders,reetings AZA to an end. As I thought as Chair of our AZA Board is coming my year that It is hard to believe through the many top- I read back in this, my final message as your Chair, to share about what ics we’ve discussed through the year. year. discussed through the ics we’ve zoos and aquariums in Europe in which to Pole, and partnerships, like Pole new initiatives There were of also had the honor protect polar environments. We began working together to and the United States and more than 100 other AZA-accredited Society (WCS) Wildlife Conservation joining forces with the an effort focused on securing a U.S. – campaign 96 Elephants as a partner on the zoos and aquariums the public of African elephants; and educating on illegal ivory; bolstering protection moratorium G Advertising is available. AZA reserves the right to refuse advertising not consistent with its mission. Ad contracts contracts Ad with its mission. not consistent advertising refuse to the right AZA reserves is available. Advertising is a forum for promoting AZA’s mission by highlighting zoo and aquarium trends, industry initiatives, conservation efforts efforts conservation initiatives, industry and aquarium trends, highlighting zoo by mission AZA’s promoting for is a forum CONNECT appearing in CONNECT All items D is published by the Association of Zoos & of Zoos the Association is published by CONNECT h do not necessarily reflect the opinions and policies of AZA. reflect do not necessarily , , P CONNECT CONNECT gden

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and member achievements. and member achievements. policy: Copyright . [email protected] at Department Publications policy: Advertising is the insertion orders six, nine or 12-time basis. Deadline for three, on a one, accepted on an annual basis, and ads are issued are - and mechanical require Rates publication. is the 10th of the month preceding artwork Deadline for publication. of the month preceding first upon request. available ments are Mission: dedicated to the advancement of zoological parks and aquariums for conservation, education, scientific studies and recreation. and recreation. scientific studies education, conservation, parks and aquariums for of zoological the advancement to dedicated of the month. Articles submitted week as a subscription. Mailed during the first not available service; members as a free to Issued for policy: Editorial ackie I thank you from the bottom of my heart for an amazing year. Serving and supporting all of you who do such incredible work I thank you from the bottom of my heart for an amazing year. forget. And, although my time serving as your Chair is ending, I’m grateful I will never has been an honor and a privilege that future is just beginning. and shape our collective species, engage people our work to save that While I’ve only scratched the surface of our many collective accomplishments, there is a recurring theme that factors into each accomplishments, there is a recurring theme that collective the surface of our many only scratched While I’ve organizations, our in – diversity is It strength. and challenge a both it called I Chair, as message first very my In them. of one know that we because briefly, can sometimes divide us – but only diversity and our passions. That our efforts, our audiences In better enables us to reach our challenging goals of saving species from extinction. working together makes us stronger and are a force to be reckoned with. we short, together, And perhaps most importantly, we are finally poised to address the potential for our zoos and aquariums to make a meaningful are finally poised to address the we And perhaps most importantly, will be Saving Animals From Extinction program, which we SAFE: of species through AZA’s contribution to the conservation talking more about in Orlando. In line with AZA’s strategic vision to educate and engage public, professional and government audiences, we created additional created we audiences, public, professional and government and engage vision to educate strategic In line with AZA’s Program (ELDP), de- Leadership Development Executive of AZA’s launch opportunities through the leadership development upon also built positions. We profession for future executive to better prepare current leaders in the zoo and aquarium signed “Zoo with our Microsoft Studios partnership to provide fans of Microsoft Studios’ outreach an already-strong public education field projects virtual zoo and support real-life wildlife conservation game series the opportunity to build their own Tycoon” grants, selected through & Aquarium” Zoo Your Play Begins at recipients of 30 “Nature announced the the same time. We at to accredited zoos and aquariums to encourage family nature review by a panel of industry experts and presented a rigorous education. play and conservation about the link between ivory consumption and the elephant poaching crisis. Related to that work, we celebrated the U.S. Fish & the U.S. celebrated work, we to that Related and the elephant poaching crisis. ivory consumption about the link between and their request to work together on turning elephant ivory, stock of confiscated Wildlife Services plans to destroy its six-ton display. educational into an appropriate these materials

J Vice President, Animals, Science and Environment and Resorts Disney Parks Walt MESSAGE FROM THE CHAIR OF THE BOARD OF THE THE CHAIR FROM MESSAGE AZA BOARD & STAFF

aza staff aza board of directors CONNECT staff 2013 - 2014 Tim Lewthwaite, Editor officers Lisa Cadigan, Designer, Cadigan Creative CONNECT editorial Board Chair Melinda Arnold, Dickerson Park Zoo Jackie Ogden, PhD Thom Benson, Tennessee Aquarium Vice President, Animals, Science and Environment, Martha Fischer, Saint Louis Zoo Walt Disney Parks and Resorts Julie Larsen-Maher, Wildlife Conservation Society Ph: (407) 938-2831, E-mail: [email protected] Tim Lewthwaite, AZA Publications & Brand Manager Chair Elect Kristin L. Vehrs, AZA Executive Director Dennis E. Pate AZA Staff Executive Director and CEO, Omaha’s Henry Doorly Zoo and Aquarium Jim Maddy, President & CEO Ph: (402) 738-2014, E-mail: [email protected] Kristin L. Vehrs, Executive Director Jill Nicoll, Chief Operating Officer Vice Chair Paul Boyle, PhD, Senior Vice President of Steve Burns Conservation & Education Director, Zoo Boise Rob Vernon, Senior Vice President of External Affairs Ph: (208) 384-4125, x203, E-mail: [email protected] board & staff Debborah Luke, PhD, Senior Vice President of Past Chair Conservation & Science Tom Schmid Denny Lewis, Vice President Accreditation Programs President and CEO, Texas State Aquarium Jennifer Keaton, Vice President, Congressional Affairs Ph: (361) 881-1242, E-mail: [email protected] Steve Olson, Vice President Federal Relations DIRECTORs Phil Wagner, Senior Vice President of Finance Arslan Ahmad, Program Assistant, Conservation & Science Jim Breheny Executive Vice President and General Director, Zoos and Aquarium Candice Dorsey, PhD, Director, Animal Programs Jonathan Little Cohen Director of the Bronx Zoo Wildlife Conservation Society Jeff Dow, Director of Sales & Marketing Ph: (718) 220-5101, E-mail: [email protected] Jennifer DiNenna, Manager, Accreditation Lynn B. Clements Sandra Elvin, PhD, Director, Conservation Research & Policy Development Director, Virginia Aquarium and Marine Science Center Ph: (757) 385-0241, E-mail: [email protected] Jennifer Fields, Communications Coordinator Allegra Formento, Marketing Assistant Jim Hekkers Rachel Gauza, Citizen Science Program Specialist Managing Director, Monterey Bay Aquarium Emily Gordon, Digital Media Coordinator Ph: (831) 647-6825, E-mail: [email protected] Rebecca Greenberg, Program Assistant, Conservation Gregg Hudson & Science Executive Director and Chief Executive Officer, Dallas Zoo Management, Inc. Shelly Grow, Director, Conservation Programs Ph: (469) 554-7510, E-mail: [email protected] Melissa Howerton, Vice President, Conferences & Membership Dennis W. Kelly Tim Lewthwaite, Publications & Brand Manager Director, Smithsonian National Zoological Park Nette Pletcher, Director of Conservation Education Ph: (202) 633-4442, E-mail: [email protected] Barbara Pueschel, Board & Committees Liaison Kevin Mills Nancy Ramos, Receptionist President and CEO, South Carolina Aquarium Amy Rutherford, Professional Development Program Manager Ph: (843) 579-8555, E-mail: [email protected] Ana Maria Sanchez, Controller Barbara Skewes, Manager, Member Information Services Amos Morris Zoo Director, Mesker Park Zoo and Botanic Garden Sarah Sullivan, Manager, Digital Media Ph: (812) 435-6143 x401, E-mail: [email protected] Gina Velosky, Manager, Business Development & Marketing Cheryl Wallen, Meeting Planner Douglas G. Myers President and CEO, San Diego Zoo Global Ph: (619) 557-3999, E-mail: [email protected] Association of Zoos & Aquariums 8403 Colesville Road, Suite 710 John T. Walczak Silver Spring, MD 20910 Director, Louisville Zoological Garden 301-562-0777 (phone); 301-562-0888 (fax); Ph: (502) 238-5335, E-mail: [email protected] www.aza.org 4

CONSERVATION & RESEARCH

PERSONALITY SELECTION needs to be considered when looking at Their training had been based exclu- BIAS IN ANIMAL COGNITION the outcomes of a study. sively on vocal commands so that they RESEARCH MORTON, FB, LEE, PC, BUCHANAN- could be directed during elephant-back In this study, 18 zoo-housed capu- SMITH, HM, 2013. Taking personality safaris without the need for close prox- chin monkeys were trained for two selection bias seriously in animal cog- imity to their handlers. This study fo- experiments using positive reinforce- nition research: a case study in capu- cused on elephant responses to novel ment and free-choice participation. chin monkeys (Sapajus apella). Animal non-verbal cues to locate food sources. Researchers identified five personality Cognition 16: 677-684. Correspondence The variety of gestures and variation in dimensions: assertiveness, openness, to [email protected]. location of the experimenter in proxim- neuroticism, sociability and attentive- ity to the food source resulted in some ness. Monkeys that consistently par- AFRICAN ELEPHANTS indication of understanding of com- ticipated and performed well on tasks INTERPRET HUMAN munication intent. A study with Asian showed significantly higher openness POINTING CUES elephants that did not get similar re- and lower assertiveness compared to Researchers found that elephants can sults may have been due to procedural the others. It seems that the methods gain useful information from human differences. More studies are needed to used to attempt to control for variables pointing without prior training. In two explain this ability to interpret human by training subjects prior to testing, by studies, researchers tested a total of 11 gestures. allowing free choice participation and captive African elephants housed at a SMET, AF, BYRNE, RW. 2013. African providing subjects with food rewards safari operator providing elephant back elephants can use human pointing cues actually encourage personality selec- rides for tourists. All of these elephants to find hidden food. Current Biology 23: tion bias. Personality selection bias had lived in human care since infancy. 1-5. Correspondence to: [email protected].

6 CONNECT September 2014 conservation & research 7

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September 2014 2014 September ment with conservation behaviors. The behaviors. conservation ment with program, socialization docent training community within a larger conservation scientists, educators, conservation of and the experience animal care staff with Zoo interpretation of conservation support an that visitors has led to results framework. environmental socialization onexperience docent the of impact The likely be may the docents themselves output an unrecognized yet significant zoos and at education of conservation aquariums. JOSEPH, SL, SEARLES, BIXLER, RD, as Products of a VM. 2014. Volunteers Program. Education Zoo Conservation of Environmentlal Education. Journal 45:57-73. Correspondence to: [email protected] - Science Education 98:84-105. Correspondence to Lauren B. Allen: B. Correspondence to Lauren [email protected] ing as well as their comfort in, or resis- as their comfort ing as well These their practice. changing tance to, for en- findings provide implications impact of zoo hancing the educational particularlyand aquarium experiences, issues. to conservation relating KJ . 2014. ALLEN, LB , CROWLEY, Practices andChallenging Beliefs, Educators Content: How Museum Change. UCATION EDUCATION CONSERVATION WITH ZOO SUCCESS DOCENTS - zoos and aquariums are pro Docents at - training and work ex vided education, periences to be able to interpret threats This study to wildlife and biodiversity. of docents examined the motivations a zoo: altruistic (interpreting wildlife at to others) and egoistic (learning about withsocializing and themselves wildlife others with similar interests) and also the changes they go through their of part as docent experi- were ences. Data through gathered back self- mail report question- naires. Their motivations consistent were with predicting - continued sat isfaction with their volunteer experience. They start reported ing or increasing be- conservation as a resulthaviors docent their of role, those with more years of docent experience a higher showed of engage- level -

. SixteenStegodyphus sarasinorum Proceedings of the Royal Society Part-time educators or volunteer do volunteer or educators Part-time cents are often a key point of human - contact for museum learning experi their in- ences. Like formal educators, structional methods often mirror their own training or prior experiences in settings. This study formal education the professional development followed volunteer museum of a group of eight for the iterative docents in preparation of a new program on implementation a change for school groups at climate history museum. The learner- natural as well centered and inquiry approach, change con- climate as the controversial tent, provided a contrast to their tra- teaching and learn- ditional models of collected were ing in the museum. Data using a participant-observer approach and interviews. Four individuals were presented as case studies, detailing their own reflections on learning and teach- HOW MUSEUM HOW CHANGE EDUCATORS 280: 20131407. B Biological Sciences 280: 20131407. Correspondence to lena.grinsted@biology.au.dk. This study tests the hypothesis that hypothesis that This study tests the individual personalities can in variation in the social shape task differentiation spider and 40 spiders collected colonies were randomly chosen. from each group were as- traits were Two different behavioral boldness assessed in all the spiders: to a puff of air andsessed by response assessed with a gentle prodaggression the boldness stimulus. They found that personality trait was a strong predictor task in the cooperative of participation Further studies on social of prey attack. organisms are needed to understand the per- animal between link the of nature sonality and social organization. JN, L, PRUITT, GRINSTED, 2013. T. BILDE, V, SETTEPANI, Individual personalities shape in a social spi- task differentiation der. LITIES PERSONA L SPIDERS IN SOCIA

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• • • Imagining the Alter NET ives • • • 8 CONNECT September 2014 September 2014 CONNECT 9 FOUNDATIONS FOR THE FUTURE The Value of In-Person Training in a Digital World

10 CONNECT September 2014 By Jane Ballentine hen the Association of Zoos and Aquariums (AZA) Professional Development classes Touching the Heart to Teach the Wwere in their infancy in the 1970s, there Mind Through Animal Training were few ways to “get educated” – in a classroom with teachers and students communicating in person, As the 2013 recipient of the Jeff Swanagan Memorial Scholarship I had the privilege in the field, or on-the-job-training. There were few of attending the Association of Zoos and Aquariums (AZA) course Animal Training: distractions – no smartphones or laptops – just pen Applications in Zoo and Aquarium Settings at Disney’s Animal Kingdom this spring. and paper for note taking and books for research. As a progressive keeper and trainer I aspire to continue my education in a constantly advancing industry and build on my passion for behavioral husbandry. This course provided Flash forward and we are in the world of electronic devices (com- the opportunity to expand on my foundation of training knowledge, learn innovative ideas puters, iPads, the Internet, Smartphones) with the world of knowl- and improve on topics such as problem solving. Not only did the presentations focus on edge at our fingers tips. Inquiring minds want to know something how training can benefit animal welfare, but they also highlighted ways to use animal – hey let’s Google it! There are online universities, webinars and training to connect to our guests. courses that mean one can take a class at night, on the weekend or at 2 pm. Many institutions have created their own programs for Jeff Swanagan’s philosophy that you must “touch the heart to teach the mind” represents staff development as well. So what does this mean for the future an emphasis on educating people, but this is not accomplished by reading facts. The focus of professional development and the myriad of training courses is educating through personal connections to inspire and engage people to invest in con- where students and teachers are still brought face-to-face, live and servation. Participating in the AZA course further developed my ability to build connections in-person? with the animals, staff and guests I interact with daily. For many AZA institutions, it means a mix of professional development experiences from in-house training programs to con- During his motivating lecture “Connecting with our Audience” Steve Martin shared several ferences to AZA courses, with the latter still playing an important ideas to increase the effectiveness of our guest encounters and messaging. As a member of role in developing staff and strengthening the future of the zoo and the Akron Zoo’s Behavioral Husbandry Steering Committee I hope to successfully incorpo- aquarium movement. rate those ideas into our animal training demonstrations for our guests. Improving our up Over the past six years, The Florida Aquarium, in Tampa Bay, close experiences increases our capability to build personal connections and raise aware- Fla., has sent more staff to AZA training courses than any other ness about conservation. Inspiring additional staff members to create unique experiences AZA-accredited aquarium and more than the average zoo. They during these public presentations will also impact more visitors than what I could on my also offer many in-house training programs including 7 Habits own. and DiSC personality assessment. All of their departments have a This professional development course helped advance my skills as an animal trainer and budget line for professional development. also served as motivation to share animal training experiences with others. Steve Martin “In our Biological Operations Department, which includes dive concentrated on the importance of engaging, inspiring, and empowering our visitors. operations, animal health, animal husbandry and horticulture, our My objective is not to provide an opportunity to observe animals, but an opportunity to organizational goal has been to continue to develop the top levels educate by building an emotional connection through personal experience that inspires of management and the AZA Management School has been an empathy and conservation. Throughout my career I will continue to strive for the goal of incredible opportunity for our staff,” says Angie Bradley-Brown, touching the heart to teach the mind through animal training. director of human resources. “We require the staff to apply for professional development in the same way they would a job. They are required to submit an application form, budgets, and a commitment to implement or train Sarah Kirkman, Wild Animal Keeper III others on at least one thing they have learned at AZA Management Akron Zoological Park School or any other professional development opportunity,” she continued. “The staff attending the school or conference is required to present their learning experiences to their groups upon returning from school. Stephen Covey says you learn more when you have to teach it to others. We find this to be true and our entry level husbandry staff learns a great deal from the presentations of their senior biologists.” The value of AZA professional training courses extends to accredited members of all sizes. Looking at course attendance numbers since 2007, it clear that the largest AZA member institutions (by budget size) had higher total attendance at AZA courses, but smaller and mid-size institutions were also well-represented. The average institution with an annual budget over $20 million sent 23 staff members over the six academic years from the fall of 2007 through the spring of 2014. However, while larger institutions sent more people overall, mid-sized institutions had the highest levels of participation in the courses. More than 95 percent of institu-

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September 2014 CONNECT 11 tions with a budget between $5-10 million had at least one staff possible to AZA courses, and occasional other courses, as I can member attend a course with the average institution of that size possibly squeeze out of the budget.” having seven in attendance over those six years. But perhaps the When asked about the value of in-person training compared most telling statistic of all is that, across all budget categories, with online programs, many felt that the networking opportuni- nearly 86 percent of all AZA-accredited institutions participated in ties available in-person were as valuable as the programs them- AZA professional training courses during that time. selves. “We continue to send staff members to the AZA courses “We consider AZA training programs as continuing education because they are provided with top-notch training in technical and that will improve the skills and knowledge of the staff, enabling us management skills as well as invaluable networking opportunities. to provide the best to our guests, animal welfare and conservation Our employees make connections with others in the profession efforts,” notes Richard Rosevear, general curator of the Lehigh that last well beyond the conclusion of their classes,” said Deborah Valley Zoo. “Growing involvement in animal programs, for which Cannon, president and chief executive officer of the Houston Zoo. AZA training programs are required, enhances our credibility as a The Houston Zoo also offers their facility as host institution conservation organization rather than just an entertainment venue for training courses, as does Disney’s Animal Kingdom. “There which is how many people think of the zoo.” are many ways to support and participate in the AZA Training Sending staff out of house, and sometimes out of town for Programs. I encourage my team members to not only attend these training can pose a budgeting issue for facilities. Considering the valuable sessions, but also to offer their expertise as instructors. cost of airfare, gas, registration fees, hotels and food not to men- We feel so strongly about the importance of these programs that tion covering staff time for an employee to be on the road can im- we even host some sessions here at the Walt Disney World Resort,” pact budgets at all levels. But when asked, a number of directors says Jackie Ogden, PhD, vice president, animals, science and en- echoed these thoughts from Mike Crocker, assistant parks director/ vironment at Walt Disney Parks and Resorts. “AZA Professional zoo director at the Dickerson Park Zoo. Training Programs provide a unique opportunity to learn from “When asked some time back by one of my employees to com- – and with – leaders in the zoo and aquarium community who are municate to the staff what my priorities are, I listed professional truly experts in our profession. Attending these programs allows staff training as one of them. The zoo world, like most everything our staff to meet and collaborate and to forge partnerships and else, is changing and moving faster all the time. I think training friendships that can last an entire career.” is a big part of trying to keep up with that change. I consider professional training courses, whether on-line or at Wheeling, to be Jane Ballentine is the Director of Public Relations very important for staff development and staying up with current at the Maryland Zoo in Baltimore trends, standards, and best practices. I send my staff as much as

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29966 HAY Intr_Hatchery ad_v3.indd 1 2/11/14 3:32 PM September 2014 CONNECT 13 ach volunteer makes up a valuable ORGANIZATIONAL piece of the overall organizational Epuzzle. Volunteers and volunteer leaders alike work closely together to MANAGEMENT bring the “big picture” of the organization’s mission and vision to life. Volunteers often play a direct role in connecting the organization with its community and ful- An Essential Piece of the filling its mission and vision. According to the National and Community Service Organizational Puzzle Volunteer Survey, over 64.5 million Americans volunteered nearly 7.9 billion hours of their time. The Association of Zoos and Aquariums (AZA) Volunteer Management Committee Survey for 2012 revealed that the 95 organizations that responded in the study received services from 73,775 volunteers and interns who provided roughly 4,135,146 hours of service. These numbers are truly impressive. It is the responsibility of us all to maintain high standards of volunteer management and supervision, ensuring the safety of our volunteers and minimiz- ing risk to our organizations, as well as taking the best possible care of those who serve us. One way to uphold high standards and ensure professionalism is to adhere to AZA’s “Best Practices” in Volunteer Management, available on MyAZA Network.

AZA’s mission would not be evident to the public if not for the tireless efforts of our dedicated volunteers. Inspiring appreciation, education, animal welfare and conservation throughout the community requires effort from more than paid staff alone. Volunteers play a major role in not only relaying the organizational mission, but also in helping the organization live by it. Someone wise once said “it takes a village to raise a child”; it no doubt takes an entire organization, volunteers included, to spread our mission. As with any AZA organization, the only thing constant is change. With the benefit of a dedicated volunteer force, major transitions are far more tolerable. When new exhibits are being designed or new species being introduced, the role of our volunteers should always be considered. This includes volunteers in educational roles, animal care, operations and more, particularly those on the front lines. Exhibits should be constructed in such a way as to maximize the interaction between volunteer and visitor. No matter the exhibit, regardless of the animal on display, the volunteer must be armed with the necessary tools to ensure that the visitor leaves the encounter with memories worth repeating. Questions as to whether bio facts will

By Jenny Yee Grebe, CVA, and Dan Radley be needed, the necessity of seating options a stool and if a fan and/ document; Good, Better, and Best. All organizations should strive or heater should be provided are just some of the metrics that are for the Best. involved. Input from volunteers is essential. Often times, they Incorporating Best Practices into your organization will give recognize situations that the staff doesn’t. Let us not forget, vol- you the necessary tools to complete your puzzle. Ongoing sup- unteers come to our organizations with a vast spectrum of back- port for your organization’s volunteer management and volunteer grounds and knowledge, from CEO’s to rocket scientists, literally. engagement extends far beyond the reach of the volunteers, volun- Your Board of Trustees or Governing Board is likely made up of vol- teerism, community engagement and your organizational hug. By unteers. Volunteers might notice, for instance, a part of an exhibit integrating your volunteers into your organizational culture they that could potentially invite children to climb. They may have will give more, as well as feel a stronger sense of emotional con- thoughts on acoustics. They may realize a need for more or, just as nectedness to the success of the organization. Think for a minute importantly, less signage. Some ideas are simply not feasible, but about the countless volunteers and interns throughout your orga- the volunteers should be part of the process. The vision and future nization and their time and talents given. Why do they volunteer planning of the organization should recognize and embrace the at your organization? They care so much that heck, they do it for value of volunteer engagement. The Volunteer Management Team free! needs to get the right people on board, make sure there is appropriate training and the correct supplies are available to the volunteers Jenny Yee Greber, CVA, is the Manager of Volunteer & (They are responsible for making sure the placement is successful Intern Services for the WAVE Foundation at the Newport for the volunteer and the organization). Aquarium It all starts at the top: volunteers need to be truly valued from the top down. The chief executive officers, directors and senior Dan Radley is the Volunteer Coordinator at the North management team need to be saying thank you, shaking hands Carolina Aquarium at Fort Fisher and listening to suggestions of the volunteers. When this happens, volunteers become more engaged and your return on investment 95 of 126 organizations responded to the survey with both volunteer will be even more exponential. At the North Carolina Aquarium numbers and volunteer hours. at Fort Fisher in Kure Beach, N.C., the Director, Peggy Sloan, is a major proponent of volunteers. She understands the value and importance of the volunteers’ work. It is not an uncommon sight to see her laying mulch or sweeping the conservatory with our volunteers. The implication of this is clearly not lost on the other curators and managers. All paid staff should make an effort to learn names and ensure the volunteers’ voices are heard. Volunteers recognize and appreciate the fact that they are part of the team. Their hard work and dedication is never taken for granted. This year at the Volunteer Appreciation Event at the Newport Aquarium all of the staff, paid and unpaid, got together and created a video to thank the volunteers and show the volunteers just how happy they make our organization. The volunteers loved seeing so many people thanking them and appreciating them for their time and talents. We also have a combined volunteer and paid staff summer picnic. Volunteers understand that if they have a suggestion, no matter the subject or apparent significance, that suggestion will be not only be heard but also discussed. If this will improve the visitor experience, if this helps them understand our mission, it should be utilized. If the idea does not work, or has been tried before with no success an explanation will be given. We should encourage introspection and welcome fresh eyes. It is essential to remember that volunteers are incredibly passionate about and invested in the success of the organization. The AZA Volunteer Management Committee established a “blueprint” of Best Practices to help your organization uphold high standards, minimize risk, plan next steps, and increase your organization’s return on investment. Mindful organizations provide the resources necessary to thoroughly manage volunteers in all areas by utilizing the best practices in Volunteer Management adopted by AZA. For example with staffing, the best practice is to have one full time paid staff person for every 100 volunteers. There are three tiers of performance designated in the Best Practices

September 2014 CONNECT 15

September 2014 CONNECT 17 VOLUNTEERS AND FIELD CONSERVATION

ll zoos and aquariums, regardless of size, can make a huge impact on field conserva- Ation by utilizing one of their greatest assets – volunteers. Staff at the Brevard Zoo in Melbourne, Fla., and Zoo Miami in Miami, Fla., know this first-hand. The extraordinary effort of their volunteers allows both institutions to enjoy remarkable success with their field conservation projects. In return, volunteers become stronger conservation leaders and stewardship advocates by being active participants.

By Isabel Sanchez and Jean Galvin

18 CONNECT September 2014 t Brevard Zoo, projects such as Oyster and Mangrove volunteers spend many hours removing invasive plants and restor- Restoration empower the community to get involved in ing disturbed areas. Aconservation without a large time commitment. By oc- In order to understand what native species are thriving on Zoo casionally giving a day or even only a few hours of their time they grounds, Zoo Miami volunteers conduct surveys of butterfly and make a huge impact on the welfare of the Indian River Lagoon, one bat populations. For butterflies, the important species of inter- of the most diverse estuaries in the United States. Thousands of est are the federally endangered Bartram’s hairstreak, Florida community-based volunteers are involved in every aspect of this leafwing, and the Florida duskywing. Volunteers are trained in project. Volunteers attend workshops to make oyster mats that are butterfly identification and data recording. Since the standardized in turn deployed into the lagoon as new living oyster reefs by more surveys began, the teams of volunteers have documented 47 differ- volunteers. Another set of volunteers, who own docks along the ent butterfly species of which some have never been recorded to Indian River Lagoon, become “oyster gardeners” raising oysters occur on Zoo Miami grounds. from spat. Studying the viability of the oysters will determine Miami-Dade County is home to seven species of bats and Zoo which parts of the lagoon are best suited for sustaining new oyster Miami wanted to monitor which species frequent their property. reefs thereby creating a natural cycle of improved water quality Seventeen bat boxes were strategically placed on grounds and and species survival. volunteers continuously monitored them during the day to help On a much different scale, Brevard Zoo’s regularly active vol- gather data on the number of individuals per species, reproductive unteers dedicate time and skills with the reintroduction of the success, box preferences, and social patterns. Based on the current Perdido Key Beach mouse to its natural habitat. It is an inconspicu- data gathered by volunteers, we have found that only two of the ous mouse species and close to extinction. Volunteers provide daily seven species that should be found in the area are utilizing the bat husbandry care onsite at the Zoo for the breeding population and boxes. The main two species are the Brazilian free-tailed bats and assist in the release of the mice to their native sand dunes. As a re- evening bats. sult of their work, Perdido Beach mice, while still critically endan- The benefits of using volunteers in field conservation are im- gered, have populated all three locations where they originated. mense. Educational outreach and community empowerment is Finally, the newly opened Sea Turtle Healing Center at Brevard achieved, bringing large numbers of people together who develop Zoo, operated by the Zoo’s veterinarian, two vet techs and a staff of a personal investment in an institution’s conservation outcomes 40 volunteers, has increased the survival rate of turtles. Volunteers and spread the message and the caring to vast numbers through provide all day coverage seven days per week. They are responsible their passion and commitment. It also instills community pride for testing tank water quality, cleaning tanks, preparing diets and in protecting and caring for the nature that surrounds them. That medications, feedings, record keeping and some hands on assis- pride extends to our institutions and the important work we do. tance. Prior to the opening of the Healing Center, turtles had to By employing volunteers, institutions transform the efforts be transported anywhere from one-to-eight hours before receiving of a few paid staff into an army of conservation activists and zoo care. Now they can be at the Zoo usually within 15-to-30 minutes supporters with a small investment of time and training. As a for immediate treatment day or night. Without the volunteer con- result, funding and partnerships with academic and regulatory tribution, the facility would not exist and sea turtle survival rate agencies often becomes more readily available; they are excited to would be greatly reduced. work with zoos because they can engage volunteers. And perhaps Volunteers at Zoo Miami are instrumental in fulfilling the Zoo’s more importantly, the volunteers themselves discover a passion mission of education and conservation and their dedication to to conserve wildlife never before realized until they had their first field initiatives is a genuine asset. Projects like the Pine Rockland hands-on experience. Volunteers at AZA-accredited institutions Restoration unites local community volunteers from universities, have a passion for wildlife and conservation so get them and your high schools, and scout troops with year-round Zoo volunteers communities involved in the important work your organization is to help protect this critically endangered ecosystem, which has doing. You won’t be disappointed. less than five percent habitat left in South Florida. The largest fragments of this magnificent ecosystem found outside of the Isabel Sanchez is the Volunteer Manager at Zoo Miami Everglades National Park are contained on Zoo Miami’s land. One of the biggest threats to this ecosystem is invasive plants which Jean Galvin is the Director of Volunteer Programs are in direct competition with native plants. The field conservation at the Brevard Zoo

September 2014 CONNECT 19 EXHIBIT FABRICATION you dream Whatever exhibit you dream to create, COST artisans deliver stunning realism and authenticity combined with durable, weather-resistant, animal-safe construction methodologies. These exhibits will immerse your visitors in environments we deliver that are interactive, sensory stimulating and truly authentic. Let COST’s 50+ years of experience and commitment to construction excellence deliver your dreams. we deliver Photo courtesy of KC Zoo Jackson, WI | Orlando, FL | Seattle, WA | Winnipeg, MB | 800-221-7625 | www.costofwisconsin.com | [email protected]

20 CONNECT September 2014

By Sean D. Devereaux The Impact of AZA Volunteers

he Association of Zoos and Aquariums (AZA) AZA institutions in 2012. According to the Independent Sector, the Volunteer Management Committee (VMC) con- national value of a volunteer hour was $22.14 in 2012. This would Tducted a survey in 2013 in an effort to collect suggest that in 2012, AZA institutions received over $204 million information about the collective impact of volun- worth of in-kind service from volunteers. teerism on AZA institutions. Each zoo and aquarium The 2014 survey will be gathering this same information for the that utilizes volunteers tracks information about their 2013 calendar year, but the VMC has added some questions to the programs in many ways, but there has never been survey to get information about the demographic make-up of vol- an attempt to gather this information nationally in a unteer programs in AZA institutions. Preliminary data indicates standardized manner. The results were illuminating that women outnumber men as AZA volunteers more than 2 to 1; and prompted the VMC to commit to conduct this and similarly, Caucasian volunteers outnumber every other minor- survey annually. Results of the 2014 survey will be ity group combined nearly 2 to 1. presented at the AZA Annual Conference during the These are preliminary trends; the official findings will be avail- VMC meeting on Sunday the 14th, 2014. able following the Annual Conference. The collective pull of our communities in support of our organizations is something we The 2013 survey was sent to 223 AZA institutions asking for infor- should be very proud of. Please be sure to recognize your orga- mation about their volunteer programs in 2012. 126 institutions nization’s volunteers for their phenomenal contribution to our responded. We found that there was an average of 768 volunteers at collective goals. each institution, and that each volunteer provided an average of 54 hours of service to their institution. This equates to an average of Sean D. Devereaux is the Manager of Volunteer Services 41,472 hours of service annually at each zoo and aquarium. at the Aquarium of the Pacific Using these numbers, we can estimate that there were over 170,000 volunteers who performed 9.25 million hours of service at

September 2014 CONNECT 23 24 CONNECT September 2014 ANIMAL WELFARE To Be, Or Not to Be Outside Choice is Enriching for Apes

By Steve Ross, PhD

athy the chimpanzee hears the familiar hum of did not have the option to go outside versus when they did have the large glass doors come to life and watches the option but chose not to go out. We know humans prefer to Kas they slide open to reveal the green outdoor have choices, whether it’s the color of your next automobile or the space of her outdoor yard at Lincoln Park Zoo in flavor of your ice cream, and these data suggest that it’s important Chicago, Ill. Her fellow chimpanzees hoot excitedly for animals as well. Chimpanzees were particularly affected by the and rush to embrace before heading out to the brisk choice compared to gorillas; a fact that is not surprising when you spring air. Kathy sticks her head out of the door and consider earlier published data that describes the very different looks around. She pauses, then turns to come back degree that they choose to use, and perhaps value, those outdoor inside, where she gathers up remnants of last night’s yards. Gorillas in the study use those areas much less frequently nesting materials and settles in for a morning nap. than the chimpanzees and were much less aroused when the door She has the opportunity to go outside and enjoy the to the outside was open. sun and breeze but has chosen not to. Understanding and interpreting complex cognitive concepts such as how animals value the act of making choices can be chal- The degree to which providing animals some choice over their lenging for animal managers. Though most of us likely agree own environment is important for zoo-housed animals’ welfare that these are important components to enriching the lives of the and is a growing subject of discussion and research. For years the animals in our care, we should continue to consider exactly how general consensus has been that providing animals some aspects to implement these choices, how to assess their importance, and of control is a critical aspect to progressive care. While this has to provide choices that are relevant and important to the animals been a generally accepted paradigm for zoo management, it has themselves. Providing a range of sushi options to a vegetarian been difficult to empirically assess the value of choice for animals. might not be worthwhile but allowing them access to an impres- Nonetheless, researchers are finding different ways to assess these sively diverse salad bar would be very enriching. They might not questions which may serve not only to validate these suppositions select the scrumptious tomatoes every time, but like Kathy the about choice but also facilitate new means to provide choices to chimpanzee, the benefit may be simply in knowing they have that animals in our care. For instance, marmosets that could choose option available to them. to turn lights on and off in their enclosure showed an increase in calm behavior compared to a control group that was exposed to the Steve Ross, PhD, is the Director of the Lester E Fisher Center for the Study and Conservation of Apes at Lincoln exact same lighting but had no control over it. Park Zoo These issues are increasingly relevant in how we manage zoo animals today. In a recent study published in the Journal of Applied This is the fourth installment in a series of articles about animal Animal Welfare Science, researchers found that simply providing the choice for apes to access outdoor spaces was influential on their welfare and AZA’s Animal Welfare Committee. This series is intended behavior, above and beyond whether they exercised that choice. to provide regular communications about the work of the animal They were able to remove the potential confound of outdoor welfare committee and to better inform AZA members about animal conditions affecting their behavior (often animals act differently welfare-related news. when they go outside) by comparing their behavior when they Nadja Wielebnowski, Chair of AZA’s Animal Welfare Committee

September 2014 CONNECT 25 26 CONNECT September 2014

28 CONNECT September 2014 VMC COMMITTEE UPDATE

FOR SERVICE, AT YOUR SERVICE Since its inception, the Volunteer Management Committee Directors, managers, coordinators and administrators, with has conducted an annual survey to collect statistics and bench- VMC committee update the help of volunteers, work to engage our communities in our marking data on volunteer engagement throughout AZA- collective missions. Volunteers support our organizations and accredited institutions. The results have been astounding, and the important work that we do, they greatly enhance the guest greatly help AZA’s Government Affairs team advocate for our experience, and they help us extend our budgets, as well as ful- AZA-accredited zoos and aquariums by sharing this impact and fill our missions. showing the leverage of community constituents. The Volunteer Management Committee (VMC) was estab- Many professional development opportunities for volun- lished four short years ago to strengthen and advocate for teer managers have been provided, including open listservs, volunteer engagement, disseminate pertinent information, and resources within the AZA Network, webinars, a very strong provide professional development opportunities for staff work- presentation track at the Annual Conference, and more. Our ing with volunteers throughout the Association of Zoos and regional communication plan helps keep the staff who manage Aquariums (AZA) community. volunteers connected and up-to-date on upcoming events. The VMC has developed 11 Best Practices documents, avail- Be sure to join the Volunteer Management Group on the AZA able on the MyAZA Network*, to help ensure meaningful and Network to join our discussions and learn more. relevant volunteer experiences at minimal risk to our organiza- * Go to AZA’s homepage (www.aza.org) and sign into your tions. These documents address best practices in the following “My AZA” account (see link at top right of the homepage). There areas: Assignments, Communication, Conservation, Internship is a link on the log in/register page if you have forgotten your Programs, On-boarding, Volunteer Manual/Policies and password. Once you’ve entered MyAZA, click on the Groups tab Procedures, Recognition and Retention, Risk Management, Teen and join the open Volunteer Management forum to access all of Volunteer Programs, Uniforms, and Volunteer Management. the resources and discussion threads. We hope to add three additional Best Practices documents by the end of the year. STANDARDS AND PRACTICES FOR VOLUNTEER SERVICE ASSIGNMENTS Best Practices

Website: Web site addresses frequently asked questions about volunteer assignments and is clear, thorough and engaging.

Job Descriptions: Volunteer Services has a thorough job description for each volunteer assignment that includes a list of qualification requirements, responsibilities, author- ity, and evaluation.

Volunteer Assignments Policies: New assignments are designed by Volunteer Services and department staff to ensure the assignment is beneficial for both the organization and the volunteers.

Volunteer Assignment Maintenance: Volunteer assignment descriptions are regularly reviewed and revised as needed to ensure they accurately reflect the expectations for the volunteers as well as the needs of the organization.

Sensitive Issues: Volunteers are trained on how to deal with sensitive issues relevant to each assignment.

September 2014 CONNECT 29

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September 2014 CONNECT 31 MEMBER NEWS

N.C. ZOO NAMES annually sees nearly 750,000 visitors, Oceanography’s science and a privilege SIMMONS and with more than 2,000 acres is the to lead Birch Aquarium in its mission of AS DEPUTY world’s largest land area zoo. science education and ocean conserva- DIRECTOR AND tion,” said Schindler. He added, “As a na- STEVEN SCHINDLER COO tive San Diegan, joining Birch Aquarium NAMED INTERIM to help design plans and strategies to The North Carolina Zoo EXECUTIVE DIRECTOR even more deeply engage with the pub- in Asheboro, N.C., has announced the OF BIRCH AQUARIUM AT lic, on-site and virtually, is a dream come appointment of L. Patricia Simmons, SCRIPPS INSTITUTION OF true.” formerly director of the Akron (Ohio) OCEANOGRAPHY Zoo, as the Zoo’s deputy director and Schindler’s appointment is expected Steven Schindler has been selected chief operating officer. Simmons has as- to last one year while the search for a as interim executive director of Birch sumed the N.C. Zoo post in September. permanent aquarium director is under Aquarium at Scripps Institution of Simmons, 57, has served the Akron way. He replaces Dr. Nigella Hillgarth, Oceanography, UC San Diego. He joined Zoo for more than 31 years, including the who served as Birch Aquarium at Scripps the aquarium on 18 June 2014. past 29 as president and chief executive executive director for nearly 12 years and Schindler served until recently as se- officer. In her new position at the North was recently named president and chief nior vice president and chief market- Carolina Zoo, she will provide oversight executive officer of the New England ing officer for the National Aquarium for the facility’s future growth and suc- Aquarium in Boston, Mass. in Baltimore, Md., where he combined a ceed Dr. David Jones, 67, the current zoo deep passion in conservation with his ex- THE DALLAS ZOO HAS ADDED director, when he retires in March 2016. pertise in brand building and marketing. A NEW SENIOR DIRECTOR TO Jones has served as Zoo director since As a member of National Aquarium’s ITS LEADERSHIP TEAM AND 1994. executive leadership team, Schindler ALSO NAMED THREE NEW “This is a wonderful opportunity for helped strengthen the institution’s mis- CURATORS me to use my experience to assist an- sion by transforming marketing’s role In April, R. Harrison Edell joined the other Association of Zoos & Aquariums and by working cross-departmentally to staff as senior director of living collec- (AZA) accredited institution with its raise the Aquarium’s reputation, improve tions. Edell’s new role includes care, growth opportunities and long-range programming and guest satisfaction, management and long-range planning plans,” Simmons said. “It will be an ex- and increase revenues year-over-year. for the Zoo’s animal collection, which citing new challenge.” During his tenure, his team launched includes more than 2,000 individual ani- Jones expressed excitement about two major new exhibits, heightened the mals representing over 400 species. Simmons’ appointment. institution’s brand and revamped its Previously he was the general cura- “I am delighted that Pat has decided communications programs. tor at the Sacramento Zoo from 2010 to to join us here in North Carolina,” Jones His appointment was announced by March 2014, where he managed resources said. “There is no one better qualified to Margaret Leinen, director of Scripps and operations for the Department of take our beautiful Zoo to the next level. Institution of Oceanography and vice Animal Care. He also served as curator I’m sure her energy and enthusiasm will chancellor for marine sciences at UC San of birds for the San Francisco Zoo and as carry us well into the next decade.” Diego. a specialist at San Francisco Zoo’s Koret Simmons has a national reputation “Birch Aquarium serves the vital Animal Resource Center. in the zoo community, having served on role as the public outreach center for Edell has more than 17 years of pro- a variety of boards and committees with Scripps Oceanography with education, gressively responsible experience in the Association of Zoos and Aquariums interpreting Scripps’ science, and con- animal care. He is an active member (AZA), including board chair in 2012. servation at the core of its mission,” of AZA’s Wildlife Conservation and During her career at the Akron Zoo said Leinen. “I’m extremely pleased to Management Committee and coor- Simmons secured a stable source of have Steve, an outstanding aquarium dinates six of AZA’s Species Survival funding for the Zoo, developed a top- professional, take the helm as we plan Plans® (SSP). He also serves as secretary rate conservation education program our next chapter of engaging visitors to for the Avian Scientific Advisory Group and implemented a 14-year master plan use critical thinking and to make science and sits on steering committees for four that included adding more than 30 new relevant to their daily lives.” Taxon Advisory Groups. animal exhibits. Last year the Akron Zoo “It is an honor to help broaden Edell received his Bachelor of Science set an attendance record with more than the reach of Scripps Institution of degree in animal biology in 2002 from 389,000 visitors. The North Carolina Zoo

32 CONNECT September 2014 33

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34 page , continued September 2014 2014 September was named curator curator named was e tt Carla Colette Carla Karen Gibson Karen e oll C

a rl a C of the Lacerte Family Children’s Zoo. With more than 20 years of zoo and edu- experience, Collette began her cational City, the Kansas career as a keeper at R. Harrison Edell R. Harrison Keith Zdrojewski Keith sor of three zoo sections: Lacerte Family Children’s Zoo, the Giants of the Savanna and the Great Ape section. Zdrojewski a staff of 50 keepers and now oversees six supervisors, with a collection of 380 animals representing 80 species. was promoted to

ki was promoted to cu- ws n e Steven Schindler Steven bso roj i d G

Z h en t r ei a K K Three curators were also named to were Three curators “I look forward to leading an incred- curator of mammals. Zdrojewski joined curator the Dallas Zoo staff in 1999 and has held multiple positions, including supervi- rator of elephants, bringing 21 years 21 years of elephants, bringing rator andworking with Asian of experience fe- African elephants. She manages five as supervising male elephants, as well and training nine zookeepers. Before Gibson coming to the Dallas Zoo, the Houston Zoo from 1992 worked at to 2006. the Dallas Zoo team. ibly talented and experienced animal ibly talented and experienced animal management team, and finding new our resources to make ways to leverage impact on ongoing conser- the greatest efforts,” Edell said. vation the University of California. He received of California. He received the University - his Master of Science degree in environ ment management in 2009 from the where his of San Francisco, University thesis assessed the success of genetic management programs for the overall bird popula- sustainability of captive tions. MEMBER NEWS

Tulsa and Oklahoma City zoos before “The Seneca Park Zoo is not only a Reed Sanchez is a Rochester native. becoming a certified high school biol- treasure within the Rochester commu- She received her Bachelor of Science ogy teacher. She won multiple teaching nity, but it has also been a special place and Master of Science degrees in pub- awards, including recognition for using for my family for many years,” said Reed lic administration from Russell Sage discovery-based learning in the class- Sanchez. “I am thrilled to be named ex- College and went on to do her doctor- room. Collette has led education depart- ecutive director of the Zoo Society and ate work in public administration at ments and children’s programming at look forward to leading a strong team Syracuse University. In addition to her multiple zoos, including co-designing dedicated to continuously enriching the strong education credits, her past work and developing the Kid’s Zone at Point overall Zoo experience for our visitors.” experience is extensive and impressive. Defiance Zoo & Aquarium in Tacoma, Reed Sanchez joins the Zoo Society She spent time as the director of devel- Wash. following 12 years at the George Eastman opment and administration at the non- House, most recently as director of stra- profit agency Phoenix Youth at Risk and SENECA PARK ZOO SOCIETY tegic planning and resource develop- director of development at Arizona’s ANNOUNCES NEW EXECUTIVE ment. Heard Museum before returning to DIRECTOR “Pamela is an outstanding candi- Rochester in 2002. The Seneca Park Zoo Society announced date giving the search committee no “Rachel Baker August played a criti- the appointment of Pamela Reed difficulty in reaching consensus,” said cal and lead role in elevating the Zoo’s Sanchez to the position of executive Leonard Bayer, president of the Zoo mission during her tenure,” said Reed director of the Seneca Park Zoo Society. Society’s Board of Trustees. “We are Sanchez. “I look forward to continuing Reed Sanchez fills the position vacated looking forward to having her strong to push the needle forward. Zoos pro- by Rachel Baker August in January of leadership skills, close ties to the com- vide people of all ages with opportuni- this year. munity and diversity of experience lead ties to learn about our natural world our organization.” and how we can be better stewards of

34 CONNECT September 2014 35

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37 page , continued September 2014 2014 September at the at Boardwalk and Walter Dupree Walter - to the Cotton fam so grateful “We’re Sean, sons with along – Cottons The “Our family is honored to support In 1952, the Detroit Zoo sent four elevated rock outcroppings from which elevated their surround- can survey the wolves will ings and Zoo visitors. The habitat open in 2015. ily for helping to make the wolf habitat DZS execu- Kagan, said Ron a reality,” officer. director and chief executive tive combined their “Once again, they have of wildlife and the Detroit Zoo to love help us continue building an exciting future.” the lead Jon and Michael – also donated of the Cotton gift for the development Wetlands Family Zoo. this project and to help bring this na- forZoo species back to the Detroit tive the first time in 25 years,” said David Cotton. “For decades, the Zoo has played of an important role in the conservation in Michigan.” wolves in the Upper to Isle Royale wolves

avid D ONATES Y DONATES and husband n otto Pamela Reed Sanchez Reed Pamela C

– has donated $500,000 toward$500,000 donated has – ry

n he S Construction will begin this year on otto the development of a wolf habitat at at habitat wolf a of development the The leadership gift was the Detroit Zoo. a party for benefactors of announced at the DZS’s annual fundraiser Sunset at the Zoo. the southwest at the new wolf habitat in- will The design corner of the Zoo. clude grassy meadows, trees, a flow- ing stream and pond, wolf dens and The Cotton family – led by Detroit Detroit led by Cotton family – The Zoological Society (DZS) board member C Foundation which housed a collection of Foundation Since 400 old and new world primates. - then, he has held management posi numerous places, including Zoo tions at Miami in Miami, Fla., Disney’s Animal Fla., Woodland Kingdom in Orlando, and most Wash., Park Zoo in Seattle, Theme Park Wild Adventures recently, Ga. in Valdosta, L FAMI COTTON F HABITAT LF HABITAT WO FOR $500,000 DETROIT ZOO AT , y e pl E as cu-

m ee i K pr

u OPMENT D

r OGICAL e lt a W UPREE AS TER DUPREE AS YS PORTER ZOO ZOO PORTER YS He started his career in 1973, work- Before launching her fundraising her fundraising launching Before Epley brings enthusiasm and experi- and enthusiasm brings Epley ing with Mannheimer Primatological ing with Mannheimer Primatological rator of mammals. He comes to the Zooof rator 40 years of experience in the with over field of mammals. Throughout his ca- - himself to be a dili reer he has proven gent and dynamic leader. L NAMES WA OF MAMMALS CURATOR Zoo in Brownsville, The Gladys Porter welcomed Texas, GLAD The Cleveland Zoological Society an- Zoological The Cleveland of nounced the appointment L CLEVELAND ZOO our fragile environment. The Seneca The Seneca our fragile environment. learning lab, Park Zoo is an enormous enter- family-friendly couched in a great tainment venue.” EY AS KIM EPLEY AS SOCIETY HIRES EVEL OF D DIRECTOR career, Epley worked as a research as- career, the Whitney Lab, sistant professor at where she also completed a Post-Doc. She earned a PhD in biological sciences as University, from Bowling Green State degree. as her undergraduate well - ence to the Zoo Society thanks to her fun draising and science-filled background. She comes to the Zoo Society from the School University Reserve Case Western as direc- of Medicine, where she served raising – surgery, tor of development - pro funds for research and education across multiple grams and initiatives surgical disciplines. Prior development positions include director of regional – East for CWRU School development of Medicine; and assistant director of for the University of development for Marine Whitney Laboratory Florida’s Bioscience. - to the role of director of develop PhD, the Zoo Society, ment. In her new role at Epley will play a large part in the next - and will help to over capital campaign program overall. see the development

member news CONNECT CONNECT

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38 CONNECT September 2014 September 2014 CONNECT 39 40 president & ceo

CONNECT A MESSAGE FROMTHEPRESIDENT&CEO miss hercounselandfriendship. chair, and her service on the AZA Board of Directors and as its chair. She had a keen mind and a generous soul. I will about. AmongafewofhercontributionstoAZAwere herserviceontheAZAAccreditation Commissionandasits the SacramentoZoo, theZoo’s employees,thecommunityshecalledhome,andanimalswe allcaresopassionately traveling totheGalapagosIslands.Maryembodiedallthat isgoodabouttheAZAcommunity. Shewasdedicated to It is with great sadness that I notetherecentpassingof Mary Healy, director ofthe Sacramento Zoo, whileshewas AZA’s ProfessionalDevelopment program. skills. To helpmaintainthat edge,allAZA-accreditedaquariumsandzooscanbenefitfromhavingstaffparticipate in World-class professionalswhopossess the latest knowledgeandup-to-date zoosandaquariumsrequireworld-class later thismonth. of aleaderandanassigned mentor. AZAlooksforwardtowelcoming thesecondgroupofparticipantsinthisprogram program guidesparticipantsthroughbothstructuredlessonsandindividualizeddevelopment planswiththesupport ELDP istobuildleaderswhowillsuccessfullyadvancethezooandaquariummovement inthefuture.Thisyear-long Leadership Development Program (ELDP), which began at the January Directors’ Policy Conference. The focus of the Another excitingProfessionalDevelopment initiative launched in2014wastheinaugural classoftheExecutive courses. fessionals received trainingfromleadersinthefield.Thisisfourthconsecutive yearofattendance growth at AZA Development courses.Duringthe2013-2014courseyear, we offered18courses,andnearly440zooaquariumpro- connections andsharebestpracticesisclear. Thispastyearsawrecordattendance at ourin-personAZAProfessional Even astheuseoftechnologyforlearninggrows,valueandimportancephysicallycomingtogethertomake

September 2014 ment opportunitieswe affordourpaidemployees. efforts, butalsoaimtoprovidethemwithtrainingthat isonparwiththeprofessional develop- the professionalzooandaquariumcommunityisengagedin,notonlyacknowledgetheir pride in knowing that citizens in our communities are eager to assist with the important work volunteer managers,withsupportfromeducators andanimalprogramstaff. We shouldtake on institutionalmissions,thesevolunteersrequirequalitytrainingdelivered byprofessional of service valued at $204 million to AZA-accredited zoos and aquariums. In order to help deliver A Each year, over 170,000 communitymembersvolunteermorethanninemillionhours lying on a well-trained volunteer corps as a key part of their visitor contact programs. growing listofAssociation ofZoosandAquariums(AZA)-accreditedfacilitiesarere- births & hatchings 41

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-M L J , Z P C © aher arsen ulie oo k ar entral 42 page , September 2014 2014 September continued “Noni is full of energy and can be“Noni is full of energy the paired at were Roy Carol and T. birth in less than two years at the Zoo years at birth in less than two arrival in 2008 ofand the fifth since the six-year-oldseven- and Carol mother Roy. year-old T. father leaping through seen running and times,” said at the pudu habitat of Society Curator Detroit Zoological is “She Arbaugh. Mammals Elizabeth zoo U.S. the to addition welcome a pudus, which of southern population numbers less than forty.” of the Association recommendation Speciesof Zoos and Aquariums (AZA) Survival Plan® (SSP) for pudus. Found rainforests of south- in the temperate ern Chile and Argentina, the southern of pudu (Pudu puda) can reach a height up the shoulder and weigh 18 inches at tiny deer The maturity. to 25 pounds at has reddish-brown fur and diminu- including rounded ears, features, tive small black eyes and short legs. The WCS’s Mongolia Program hasProgram Mongolia WCS’s The FOR LD FOR IT’S A SMALL WOR NEWEST DETROIT ZOO’S BABY Being the smallest species of deer isn’t stopping the growing family of south- the Detroit Zoo in Detroit, ern pudus at female Noni Mich. The herd welcomed on 25 March, marking the third pudu individuals. The species is at risk be- is at individuals. The species to habitats wetland of its of loss cause agriculture. conserva- species as a identified this - and has conducted cen tion priority, of wetlands elevation suses of it in high countries. WCSMongolia and nearby partners conservation with worked has across its range to and governments iconic species. The this help conserve WCS works to protect wildlife around pro- the globe and has conservation wildlife grams in Asia working to save within the range of the white-naped crane. Y

White-naped cranes are a migratory White-naped cranes are a migratory

species native to East Asia including species native Japan, North and South China, Russia, and Mongolia. They are classi- Korea, by the International fied as Vulnerable of Nature Union for Conservation es- (IUCN), with the wild population 5,500 and 6,500 to be between timated Grus crane chick (Grus This white-naped successfullyvipio) is the first of its kind Conservation the Wildlife at hatched Park Zoo inSociety’s (WCS) Central 11 on hatched chick The N.Y. York, New April and is on exhibit with its parents. This is the second chick produced by the at hatched was first the pair; this in 2011. N.Y., Bronx Zoo in New York, WCS breeds white-naped cranes and other species as part of the Species Survival Plan® (SSP). HATCHES FIRST WHITE- FIRST HATCHES NAPED CRANE CHICK IFE CONSERVATION WILDLIFE CONSERVATION L SOCIETY’S CENTRA LL SUCCESSFU ZOO PARK BIRTHS & HATCHINGS BIRTHS BIRTHS & HATCHINGS

LINCOLN PARK ZOO who we hope will shed light on this the announcement of the Zoo’s plans WELCOMES BABY CROWNED threatened species.” to build a new tree roo exhibit in the LEMUR According to the International Union Australasia building by spring 2014. The Lincoln Park Zoo in Chicago, Ill., for Conservation of Nature’s (IUCN) “The first six months after birth is a announced the birth of a baby lemur website, crowned lemurs are consid- critical time for both mother and baby. at the Helen Brach Primate House, a ered threatened due to forest loss due to For this reason, we have put construc- first for the Zoo. The lemur, born 14 slash-and-burn practices, habitat frag- tion of the new exhibit on hold until late April, joins its mother and father and mentation, charcoal production, min- June 2014,” said Zoo Executive Director, older brothers, who all reside at the Zoo. ing and other environmental impacts Dr. Jeremy Goodman, DVM. The exhibit The sex and measurements of the in- from humans. will feature indoor and outdoor viewing areas with easy access for the animals fant are yet to be determined, as Tucker ROGER WILLIAMS PARK ZOO between both spaces, giving guests a is keeping the newborn wrapped very ANNOUNCES RARE BIRTH OF much improved view of the animals. close to her belly. The dam and sire were MATSCHIE’S TREE KANGAROO recommended to breed as a part of the The Matschie’s tree kangaroo is in- Roger Williams Park Zoo in Providence, Crowned Lemur Species Survival Plan® digenous to the rainforests of Papua R.I., announced the birth of a Matschie’s (SSP). The infant lemur is the fifth off- New Guinea. It is estimated that there tree kangaroo. This is the first tree roo spring of this breeding pair, but first are less than 2,500 tree roos left in the birth at the Zoo in over 20 years, and one birth at Lincoln Park Zoo. wild, because of factors like habitat loss of only three that were born in captivity “Tucker is an experienced mother due to logging and mining, as well as in the U.S. last year. Tree roos are an and the infant is healthy, nursing and hunting. Currently, there are only 53 endangered species, and are part of the growing,” said Curator of Primates tree roos in the U.S. living in captiv- Species Survival Plan ® (SSP). Maureen Leahy. “We’re ecstatic to wel- ity, and seven in international facili- Zoo keepers discovered that the fe- come our first crowned lemur infant ties. Along with our tree roo breeding male tree kangaroo was pregnant after

42 CONNECT September 2014 births & hatchings

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September 2014 2014 September 44 page , continued Y RARE Pronghorn have survived in North survived Pronghorn have This birth was in conjunction with America since the Pleistocene age America since the Pleistocene age when years ago) 1.8 million (10,000 to The El Paso Zoo in El Paso, Texas, is Texas, The El Paso Zoo in El Paso, in the one of only four zoos involved management of endangered peninsular pronghorns (Antilocapra americana peninsularis), a subspecies of the only American antelope, and the second fast- est land mammal in the world. A new group of three peninsular pronghorns this past December from arrived that birth the Los Angeles Zoo recently gave to two sets of twins on 9 April and 3 May. Only 250 remain in the wild and 28 in zoos with the El Paso Zoo holding over 20 percent of the managed population. EXTREMEL PENINSULAR PRONGHORNS ZOO THE EL PASO BORN AT the Jaguar the Species Survival Plan® to the tropical rainforests (SSP). Native America, South and Central Mexico, of - jaguars are considered near threat - loss. There are cur ened due to habitat rently more than 100 jaguars in North while AZA zoos, American-accredited - 10,000 jaguars cur that it is estimated rently exist in the wild. JAGUAR CUB BORN AT THE CUB BORN AT JAGUAR ZOO TULSA - The Tulsa Zoo in Tulsa, Okla., an mark- nounced the birth of a jaguar cub, the Zoo. ing the third jaguar birth at This new addition was born on 26 March 2014. This is the second successful birth making another im- for our jaguar pair, managed the to contribution portant jaguar population. program, RWP Zoo has also supported program, RWP the Tree Kangaroo and worked with (TKCP) since its Program Conservation is an organization inception. The TKCP of- an establishing of the mission with area in ficially recognized conservation for tree roos to live Papua New Guinea without human interference. BIRTHS & HATCHINGS

they lived during the time of now extinct day both groups are on exhibit at differ- join their father and their older brother. ground sloths, short-faced bears, tapirs, ent times. New additions at the Zoo this The twins are often seen getting a ride on camels and mammoths. More than likely year include two baboons, an otter pup, their father and brother. they developed the ability to run at high three cougar kittens and a sitatunga. The The golden lion tamarins were on the speeds to avoid the American cheetah Zoo is an agency of the N.C. Department verge of extinction 30 years ago. Thanks (Miracinonyx), another extinct species of Environment and Natural Resources. to conservation efforts, the golden lion from this period. tamarins numbers in the wild have gone GOLDEN LION TAMARINS There are five recognized subspecies from fewer than 200 to an estimated BORN AT THE TOPEKA ZOO of pronghorn. Those living closes to 1,600 currently. the Zoo in West Texas are sometimes On 24 April twin golden lion tamarin’s referred to as pronghorn or Mexican were born at the Topeka Zoo in Topeka, pronghorn (Antilocapra americana mexi- Kan. Both babies were clinging onto their cana). mother and were nursing well. The twins Pronghorn are the only animals in the world with branched horns. Unlike other animals with horns like sheep, goats and antelope, the pronghorn sheds the outer most horn layer like a deer sheds its antler. THE NORTH CAROLINA ZOO WELCOMES BABY CHIMPANZEE The North Carolina Zoo in Asheboro, N.C., welcomed a newborn chimpanzee on 20 May. There are now 17 chimps at oo Z

the Zoo including five chimps under the a

age of four. Chimpanzees at the Zoo are o p e k T

divided into two groups, throughout the © oo Z

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September 2014 2014 September ANGERED LES BIG-HEADED TURT AGASCAR This is believed to be the first time this species has reproduced in an institution accredited by the Association of Zoos species has reproduced in an institution accredited by the Association to be the first time this This is believed Hatchlings have had an average weight of less than .02 pounds. The average shell measurements were 1.3 inches long andlong inches 1.3 were measurements shell average The pounds. .02 than less of weight average an had have Hatchlings The second and third clutches were discovered by Zoo reptile and amphibian staff while they performed routine checks by discovered The second and third clutches were Since the first egg hatched in September 2012, the Houston Zoo has now successfully hatched a total of 17 turtles from hatched in September 2012, the Houston Zoo has now successfully Since the first egg hatched In December, 2005, two male and five juvenile female big-headed turtles were confiscated by the U.S. Fish and Wildlife confiscated turtles were female big-headed juvenile 2005, two male and five In December, and Aquariums. 1 inch wide. The young turtles began feeding immediately on a diet of aquatic turtle pellets and romaine lettuce. on a diet of aquatic 1 inch wide. The young turtles began feeding immediately of the nest sites. These eggs were carefully dug up and incubated. A second clutch was discovered on 5 March 2013 – three discovered A second clutch was carefully dug up and incubated. of the nest sites. These eggs were on 22 June and was divided into two groups. One The third clutch was discovered after 76 days on 19 May. animals hatched what see to temperatures lower slightly at incubated was group second The August. 22 on hatchlings five in resulted group from this group on 4 September. most ideal. Four turtles hatched was temperature incubation three different clutches. The first clutch was laid and five turtles hatched in the lemur habitat inside a special nesting area in the lemur habitat turtles hatched three different clutches. The first clutch was laid and five Facebook page and re- Zoo’s posted on the Houston were keepers. Pictures of these hatchlings prepared by the primate recorded by any Houston Zoo animal. 20,000 likes – the most sulted in over Service and donated to the Houston Zoo in Houston, Texas. In 2008, these turtles were transferred to the moat surround- transferred to the moat these turtles were In 2008, in Houston, Texas. to the Houston Zoo Service and donated a swimmingPrimates. In order to keep the turtles outside year-round, of World Wortham the Zoo’s ing the lemur display at towards months. Since these turtles can be aggressive warm during the winter was installed to keep the moat pool heater the turtles could hide so that added to the moat and bricks were fashioned from roofing tiles boxes underwater each other, in them when needed. The Madagascar big-headed turtle was once widely distributed throughout the rivers and lakes of western Madagascar. Madagascar. of western and lakes throughout the rivers turtle was once widely distributed The Madagascar big-headed drastically reduced and fragmented its range. One of the has from a growing human population overexploitation However, endangered turtlesFund’s top 25 Conservation the Turtle this species is included on the world, most endangered turtles in by the IUCN. list and is listed as Critically Endangered MAD HATCHING OF END ANNOUNCES THIRD HATCHING ZOO HOUSTON |

46 CONNECT September 2014 IN MEMORIAM Mary Healy

ary Healy, director of the Sacramento Zoo, in Sacramento, Calif., passed away in memoriam while in Ecuador in early August. Mary and her husband, Steve O'Brien, were lead- Ming a trip of Sacramento Zoo friends and colleagues to the Galapagos. Mary was a very active member of the Association of Zoos and Aquariums (AZA). She served on numerous AZA Committees including the Accreditation Commission, the Ethics Board and the Board of Directors. Her service on each of these bodies included a year as Chair. In addition, she served as President of the California Association of Zoos and Aquariums and was currently one of nine international council members for the World Association of Zoos and Aquariums (WAZA). Mary began her career in the zoo profession as a bird keeper in 1975 at the Riverbanks Zoo and Garden. In 1983, she became the bird curator at the San Antonio Zoo. In 1990 she began work at Discovery Island (a now closed Disney property) and in 1999 began her tenure as the Director of the Sacramento Zoo. Under Mary’s direction in Sacramento, a full-scale veterinary hospital was built and renovations for new habitats have been completed for lemurs, thick-billed parrots, giant anteaters, ground hornbills, burrowing owls, yellow-billed magpies, tamanduas, giraffes, red pandas and North American river otters. From Sara Hallager’s message to the Avian SAG listserv: Mary was an incredible mentor, skilled at identifying an individual’s talent, then finding ways to draw out the best in those around her. She always supported efforts to professionally develop staff, and always took time to meet with young keepers, talking through ideas and sharing feedback. Many (both in the U.S. and abroad) attribute professional paths to Mary in some way or another. The AZA community has lost a great leader, great advocate and a great friend.

September 2014 CONNECT 47 olunteers are key contributors to each of our institutions, dedicating an estimated V9.25 million hours of service annually in every area of our operations, from animal care and education to citizen science and special events. But are we engaging them in all the ways we engage other supporters of our institutions? All too frequently our definition of volunteer engagement ends with the annual appreciation banquet or awarding a pin for hours of service. Why aren’t we engaging this passionate group of individuals that give so much of themselves to our institutions in the same way we engage our other supporters - members, donors, or sponsors? We engage our supporters as part of our fundraising campaigns, but are we guilty of assuming that because someone gives of their time, that means they can’t or won’t also donate money?

Friend raising is the process of developing a relationship with individuals that are as passionate about your institution’s mission as you are. It involves getting to know the people who share the interests and goals of your institution and cultivat- THINK OUTSIDE ing a long lasting relationship that can reap sustainable long term support, whether financial, in-kind, or ideally both. Who better to cultivate a deeper relationship with than with your volunteers? They are a group of people who are already THE BOX engaged in your mission and have established themselves as “friends” and advocates for the institution. Friend Raising from Within Traditionally, the management of each group of “friends” has been operated independently, with volunteer and advancement teams rarely working together on ways to build a comprehensive framework of engagement for this crucial group of “investors.” Advancement teams can sometimes take volunteers for granted by not laying the framework necessary By Laura Klopfer to transition volunteers into other roles as donors, while volunteer teams may push back saying it is inappropriate to ask for funds, since that implies giving time is not enough. Many institutions are breaking down these barriers and working together to successfully engage their volunteers in “outside the box” ways; finding that when approached with thought- ful planning and coordination providing a range of options to give back can also serve to enhance the volunteer experience. At the Smithsonian’s National Zoo, this “outside the box” approach has seen the development of a volunteer ambas- sador program where volunteers have taken on fundraising goals to support a variety of projects - everything from building a new breeding facility for clouded leopards to elephant enrichment items and an Appalachian salamander exhibit space. Volunteers were called upon to get creative and plan strategies for engaging the public in these fundraising goals. They came up with a variety of strategies which included educating visitors at tables in the zoo and collecting donations, creating special behind the scenes experiences, silent auctions, lectures, and even developed and sourced custom salamander plush toys to sell. Ambassadors not only raised needed funds but educated the public about our mission to save species. Their most recent effort resulted in $50,000 being raised for a new salamander exhibit and also reached close to 10,000 visitors regarding the Zoo’s work with Appalachian sure to solicit their ideas and feedback, and then actively engage salamanders. All this happened in the same year we experienced them to help spread the word, enabling your institution to raise the birth of a giant panda cub that was pretty tough competition critical funds. Information on your plans and progress should be for our visitor’s attention. regularly provided at volunteer meetings and in newsletters, in ad- While it may sound obvious and easy to do, careful planning is dition to being a part of their initial training. The more they under- essential to building a successful volunteer engagement strategy. stand the big picture the greater their ability to help spread your Jumping in without planning can lead to substantial setbacks to message. When they are excited and involved they will tell others. your plans as well as your volunteer program. First, your volun- Volunteers can also advance your goals with visitors and com- teer, membership, and advancement teams must regularly meet munity members through daily interactions in your zoo or aquar- and plan together. Working as partners, the teams can develop a ium. They can educate the public on a spectrum of opportunities plan that includes time to build relationships between volunteers to give back to your institution; everything from “adopting a spe- and these other departments, communication strategies, and roles cies” to becoming a member or contributing to capital campaigns. for volunteer participation. Thought should be given to including By working with your volunteer team, you can expand the level volunteer boards or volunteer focus groups to help refine plans and of engagement with your current volunteers to include donations build momentum with your larger volunteer corps. Collaboration of money in addition to time. They can become more deeply en- between these institutional stakeholders can also help to appro- gaged as your most ardent spokespeople and fundraisers for your priately channel enthusiasm and support by keeping volunteers institutional mission and programming. By thinking beyond tra- engaged and feeling ownership while avoiding entitlement. ditional models of on-site volunteering, you can engage corporate And don’t forget to say “thank you” and include volunteers as partners in more in-depth ways and can expand your capacity and your partners when you celebrate your success. This step is criti- reach in ways you had not previously imagined. cal. Other departments must also become advocates for volunteer department funding for appreciation activities as part of essential Laura Klopfer is the Senior Manager, Public Education and friend raising activities. It is important to emphasize that every- Volunteers for the Friends of the National Zoo one in the institution should remember, recognize and embrace volunteers at every level of engagement, from those that give time, iNumber extrapolated from data collected in the 2012 AZA Volunteer to those that give money, to those that actively campaign on our Management Committee Annual Survey. behalf. All are important and must be celebrated. iiFor more information on similar projects at other institutions, Too often we stop at asking our volunteers to contribute funds please visit the 2013 AZA Annual Conference proceedings to view the themselves and don’t engage them further in what they do best session: Friend raising from Within: Insights and Tips for Building – which is to advocate for and educate the public about our institutions. Create a win-win for your institution by educating your Connections between Development and Volunteer Services. volunteers on your goals as well as funding needs and priorities. Be

September 2014 CONNECT 49 CONSERVATION SPOTLIGHT Naples Zoo at Caribbean Gardens

n 2012, 41 members reached the goal of dedicating three percent of their annual operating budgets to field conservation. Each month, this feature Iwill highlight the work of one of the zoos or aquariums that have achieved this goal and how they have made field conservation an integral part of the work they do.

Naples Zoo’s Mission The mission of the Naples Zoo in Naples, Fla., is to continue our proud legacy of delighting and informing guests, and to inspire conservation through innovative, intimate, and memorable experiences. Conservation Efforts As a smaller institution, Naples Zoo at Caribbean Gardens cooperates with other conservation organizations on the ground to achieve both effective and long-term impacts. For years, Naples Zoo has been a managing member of the Madagascar Fauna and Flora Group and also funds one of their groundbreaking Saturday Schools that educates children in both general and environmental topic areas. In Latin America, the Zoo funds field projects as a member of the Zoo Conservation Outreach Group (ZCOG) as well as a scholarship for a colleague from the Caribbean Basin to participate in the Association of Zoos and Aquariums (AZA) Professional Training Courses. On average, Naples Zoo financially supports almost two dozen projects a year including the Butterfly Conservation Initiative, AZA Conservation Grants Fund, World Parrot Trust, Panthera and Seafood Watch®. But it’s more than just dollars. Naples Zoo President and CEO Jack Mulvena explains, “It’s important for staff to actively participate in local conservation initiatives and for the Zoo to encourage and support that participation. This past year, our horticulturist helped on an orchid restoration effort and keepers assisted field biologists in various efforts including a program to address the python problem in the Everglades. Our graphic designer helped create bilingual interpretive graphics, paid for by the Zoo, to help Big Cypress National Preserve visitors understand how to appropriately interact with the local wildlife. A similar project is underway with Everglades National Park. Our goal this year is to increase staff opportunities for impactful field conservation here in Southwest Florida.” conservation spotlight

Naples Zoo Conservation Facts Conservation Success Story • In the last five years, Naples Zoo has funded the planting The local conservation ethic traces back to their garden’s of hundreds of thousands of trees in Africa, Asia and the founder Dr. Henry Nehrling who stated in 1904, “It is high time Americas. to protect and preserve what is still left in Florida.” Zoo found- • Leveraging budgeted conservation dollars and a match- ers Larry and Nancy Jane Tetzlaff carried on that legacy with ing grant for contributions, Naples Zoo was able to direct conservation education efforts like “The Vanishing Everglades” $10,800 to the Giraffe Conservation Foundation to celebrate school program in the 1960s. Twenty years ago when Florida the first World Giraffe Day. panther numbers were down to as few as 30 cats, Naples Zoo • The Zoo has funded tiger conservation through the Wildlife hosted its first annual Save the Panther Day event. Since then, Conservation Society (WCS) for years and continues sup- the Zoo has purchased remote camera equipment for Florida porting their efforts by directing funds to WCS through the Panther National Wildlife Refuge, a contribution that has pro- Tiger Species Survival Plan® (SSP). duced more than 100,000 images necessary for long-term mon- • In partnership with Dr. Luke Dollar, Naples Zoo has funded itoring of the panther population. The Zoo increased on-site rocket stove programs in Madagascar and hosted him to educational efforts in conjunction with conservation partners reach out and inspire 3,000 fourth grade students in Naples and has designed and helped distribute panther safety magnets who read about his conservation work in their National in key areas. Later this year, the Zoo will begin financial sup- Geographic science text. port for a dedicated panther biologist. With cooperative efforts by numerous agencies and organizations and a better educated public, today as many as 180 panthers roam South Florida. For more information on Naples Zoo’s conservation efforts visit: www.napleszoo.org/conserve.

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September 2014 CONNECT 51 EXHIBITS

RAINFOREST OF THE collaboration between Zoo curators pools, trees, vines and newly planted AMERICAS OPENS AT THE and staff, architects and landscapers vegetation throughout the walkways LOS ANGELES ZOO AND to create a tropical rainforest experi- and within exhibit areas; giant, sculp- BOTANICAL GARDENS ence where animals can be on exhibit tural lily pad structures over a water- Los Angeles City Mayor Eric Garcetti, in habitats that replicate their natural way entry, a stilt house resembling City Councilmember Tom LaBonge, homes from both a visual aspect as those found along waterways on the and City of Los Angeles Department well as with temperature-controlled Amazon River, a sculpted root stran- of Public Works Commissioner Matt air and water environments. gler fig tree, Ipe wood benches for Szabo joined Zoo Director John Lewis The Rainforest of the Americas’ visitors to rest; and a replica of a giant and Connie Morgan, president, Greater theme, “Everything Has a Home,” oropendola nest as well as English/ Los Angeles Zoo Association (GLAZA) is incorporated within the exhibit’s Spanish educational signage through- at a ribbon-cutting opening ceremony design that takes visitors on a walk- out the venue. of the newly built, 2.2 acre Rainforest of ing tour through areas that showcase More than 20 different species form the Americas exhibit located in the Los some of the inhabitants of the rain- part of the newly opened Rainforest of Angeles Zoo and Botanical Gardens in forests of Mexico, Central and South the Americas exhibit. Among the en- Los Angeles, Calif. America. Through various bilingual dangered species that visitors will be This newest Zoo exhibit features an educational signage, visitors learn able to see in the exhibit are giant extraordinary collection of endangered about the immediate need to sustain river otters, blue-billed curassow (less and exotic mammals, reptiles, fish and this rapidly disappearing biosphere than 250 left in the world), Central amphibians set within exhibit spaces and how through supporting sustain- American tapirs and cotton-top tama- that highlight their natural habitat in able practices this important habitat rins. Other vulnerable animals on ex- the rainforest biosphere. This newest can be saved and maintained. hibit include uakari – the Los Angeles Zoo building represents a three-year The Rainforest of the Americas exhibit Zoo is the only zoo in the United States features waterways and dark water to have these rare Peruvian monkeys

52 CONNECT September 2014 exhibits

September 2014 2014 September s d rasslan G , Twiga Terrace roof of The thatched offers impressive, Twiga Terrace million Savanna is a $16 African he the training sessions between the the between the training sessions keepers and the lions. T grasslands dotted with trees Rolling zebra, ostrichallow the giraffe, nyala, and mingle. and guinea fowl to mix African of landmark primary the is ofSavanna. The circular construction boasts a 50-foot diameter with a Twiga of 42 inches – ideal for handrail height getting eye-to-eye with giraffe. open-air views of the Grasslands and in the heart of Lions’ Hill and is located African Savanna. project funded through a public/pri- Zoo” to “Renew to partnership vate which included a 2008 General Bond. The bond passed Obligation 70+% voter ap- with an overwhelming by gener- proval, and was augmented and founda- ous individual, corporate, With this tremendous tion donations. ZooHogle Utah’s support, community has completed all of the approved andtime on projects Zoo” the “Renew on budget.

The LAIR Children’s Discovery exhibit construction is $18.8 ill Rainforest of the Americas ex- Rainforest of the Americas H

s ’ Floor-to-ceiling windows bring Floor-to-ceiling bring windows The ion guests nose-to-nose with the lions. guests nose-to-nose with the lions. demonstra- a features also Hill Lion’s tion area, allowing guests to observe features heated areas along heated Lions’ Hill features and grottos cool glass, viewing the refreshing pools for those hot summer days. L In May, Utah’s Hogle Zoo in Salt lake Hogle Zoo in Salt Utah’s In May, Utah, opened African Savanna - A City, 4.5 acre, mixed-species area featuring fournyala, ostrich and giraffe, zebra, African lions. AFRICAN SAVANNA OPENS AFRICAN SAVANNA HOGLE ZOO UTAH’S AT on exhibit – harpy eagles, one of theon exhibit – harpy andworld, the in eagle species largest keel-billed toucans. hibit is the most recent (and final) recent (and final) hibit is the most Angeles Zoo has the Los exhibit that of the Master Planbuilt within Phase I andZoo Angeles Los the by developed Zoo with a focusGLAZA to rebuild the improvement: of areas key four on education, animal health and welfare, exhibitory and visitor services. The cost of the Rainforest of the estimated Americas million. Funds for the construction of as other ex- exhibit as well this newest hibits in Phase 1 of the Master Plan came from Los Angeles City voter-approved Proposition K, and Proposition CC Los Angelesand A-2, Proposition A-1 mon- City bond measures, County secured by donations ies and private GLAZA. Additional projects in Phase 1 of the Master Plan include: Chimpanzees of the Mahale Mountains, Red Ape Rain Forest, Winnick Family Children’s Zoo, which includes the Muriel’s Ranch con- includes which tact yard; Gottlieb Animal Health and Front Center; the Zoo’s Conservation the Plaza; Entrance Center; Sea Life Cliffs; Campo Gorilla Reserve; Elephants of Asia; and – Living Amphibians, Invertebrates and Reptiles. Internships: An Investment for the Future

By Paul Bishop and Rachael Robinson

hen asked to think of investments for our institutions, Wfew people outside of managers of volunteers would say they immediately thought of interns. However, well-run internship programs should be exactly that – an investment in future professionals for Association of Zoos and Aquariums (AZA)- accredited institutions. The investment of time, training, educational resources and hands-on experience in our interns often pays dividends that institutions are able to collect in the future.

54 CONNECT September 2014 any of these interns are the people we’ll be working of volunteer programs, “they receive pertinent training that not alongside for years to come; the up-and-coming ex- only helps them succeed during their internships; it also enables Mperts. At the Houston Zoo in Houston, Texas, over 50 them to be prepared for their future careers.” Many locations percent of our full-time animal care staff spent time as interns also offer lecture opportunities on subjects like “business eti- at AZA-accredited institutions, including 15 of the 17 staff in the quette” and “successful job interviews”, or access to industry-spe- primate department. Similar numbers hold true at Zoo Atlanta, cific and conservation seminars. Networking opportunities, like with nearly 45 percent having participated in internships at AZA- Philadelphia Zoo’s weekly “brown bags” with zoo professionals accredited institutions. In a recent survey of AZA-accredited and Shedd Aquarium’s Intern & VP Networking Luncheon, offer institutions, 86 of the 123 respondents offered unpaid internships unique professional development experiences to interns. for over 2,900 interns in 2012. While most of them may not ever Another important facet of the education process is ongoing work for an AZA-accredited institution, the more resources we evaluation. While there is some variation in approach from one put toward their education and training, the deeper and more institution to another, most are sure to evaluate their interns at exceptional our applicant pool becomes. regular intervals. This gives staff a chance to provide constructive While it is important for institutions to invest in education criticism and recognition for successes and progress. and training because of their future benefits, institutions also Project assignments, which can provide more depth to evalu- need to invest in education and training so they comply with the ations, demonstrate what the intern has learned during their U.S. Fair Labor Standards Act (FLSA) especially regarding unpaid internship. At the San Antonio Zoo, Education Supervisor Laurie interns. Under the FLSA, the Department of Labor established Brown and her team require interns to complete a paper on ten six criteria to guide “for-profit” private sector employers in the objectives, including six core objectives and four objectives set by determination of interns as paid or unpaid. Though there are the department in which they intern. One of these core objectives not guidelines for public or non-profit sectors, many of these calls for interns to “identify educational requirements, skills and institutions strive to meet the six criteria as a means to protect experience required to obtain employment within the department the institution from litigation and as an approach to educate they trained”. and prepare future professionals for a career in AZA-accredited It’s important that we, as those that have a chance to shape the institutions. All the DOL criteria are important; however, the future workforce in our industry, view interns as a vital invest- first two, regarding education and intern benefit, offer avenues ment. Using our resources to implement well-planned programs for an impactful investment of resources. Setting forth goals that meet the educational needs of our interns and provide them and expectations is the first stepping stone toward meeting our with undeniable benefits will pay dividends not just to one institu- educational obligation to unpaid interns. At the Houston Zoo, tion, but our entire industry. Zoo Atlanta is one institution that we’ve implemented internship curriculums, outlining what in- regularly collects on that investment. Staci Wiech, docent super- terns should be learning on a weekly basis. Supervisors regularly visor at Zoo Atlanta, says, “Zoo Atlanta has been fortunate to hire review and revisit these training plans with interns to ensure interns in every department represented. This allows us to retain objectives are being met. In a similar process, managers at Shedd competent and well educated staff members.” Now that’s return Aquarium, in Chicago, Ill., are required to formally lay out the on investment. objectives of the internship within the first few days of an intern’s start date. Megan Huck, manager of recruiting at Shedd, points Paul Bishop is the Volunteer Programs Manager out if the intern has concerns about the objectives, “this is their at Houston Zoo, Inc. initial opportunity to address those concerns and change the Rachael Robinson is the Manager of Public Programs, CIT, scope”. Allowing interns to have input regarding the path of their at Zoo Atlanta own internship experience is a great way to promote “buy in” of the objectives and enhance engagement. Internships at AZA-accredited institutions offer interns daily, The criteria, as stated on the Department of Labor website, hands-on experience unlike anything they could receive in a www.dol.gov, are as follows: classroom. It’s this experience that will eventually set them apart when they apply for jobs. For this reason, it’s important that 1. The internship, even though it includes actual operation of the facilities of the our staff make the most out of opportunities to have an impact employer, is similar to training which would be given in an educational environment; with interns. For example, the WAVE Foundation at the Newport 2. The internship experience is for the benefit of the intern; Aquarium utilizes mentor programs for their interns. These mentors give interns consistent guidance and feedback through- 3. The intern does not displace regular employees, but works under close supervision out their internship, and are personally invested in their success. of existing staff; In addition to daily training and experience, zoos and aquariums are adding professional development offerings. Interns 4. The employer that provides the training derives no immediate advantage from the at the Georgia Aquarium are required to take part in “Georgia activities of the intern; and on occasion its operations may actually be impeded; Aquarium University”. These educational sessions, facilitated by the Training Department, range from required topics such 5. The intern is not necessarily entitled to a job at the conclusion of the internship; and as Zoonotic Disease Awareness and Child Abuse Awareness to 6. The employer and the intern understand that the intern is not entitled to wages for classes related to specific fields, like Dolphin Conservation. the time spent in the internship. According to Stephanie Smith, the Georgia Aquarium’s manager

September 2014 CONNECT 55 56 CONNECT September 2014

58 CONNECT September 2014 ne of the more challenging behaviors to train when dealing with the Nile hippopotamus O(Hippopotamus amphibious) is a voluntary blood draw. At Adventure Aquarium, in Camden, N.J., we experimented with different blood collection sites, each of which created their own challenges. Access to some sites was difficult and in some instances there wasn’t strong enough blood flow to get a sample. Upon further discussion involving the training staff and veterinarian, we identified the tail as a promising location for blood collection.

To gain safe access to this area we decided to utilize our existing chute system to further our training goal. Both hippos utilize the chute to move on and off exhibit, and are comfortable standing Voluntary Blood in the chute for voluntary weights. The strong foundation of the chute behavior gave us a head start on the desensitization process. Collection from By conditioning the hippos to be comfortable with closing the rear door and remaining focused on the training session to allow for the trainer to position the animal, the veterinarian had safe access to Nile Hippopotamus the tail. During the desensitization process we experimented with different tail positions and needle angles, finding success with drawing blood from the side of the tail. Now that our technique has proven successful, we are beginning a study that will compare serum and fecal hormone levels over the course of a year. Once the data has been compiled we plan to compare this valuable informa- By Mark Hacker, Animal Husbandry Staff, tion not only between our two animals but also with other institu- Adventure Aquarium tions that may monitor hormone levels as well.

September 2014 CONNECT 59 ANNOUNCEMENTS

ZEBRA PEN CORPORATION SUPPORTS GREVY ZEBRA CONSERVATION The Association of Zoos and Aquariums (AZA) has partnered with Zebra Pen Corporation (www.zebrapen. com) in an effort to support the conservation work related to Grevy’s zebra. The Zebra Pen Corporation recently contributed $15,000 to AZA and the Grevy’s Zebra Trust, a community-based coalition working to safeguard this species from extinction by engaging communities in its monitoring and protection. In the last 30 years, the wild population of Grevy’s zebra has decreased from 15,000 individuals to fewer than 2,500 today. “Zoos are working to help save this magnificent animal through the AZA’s Species Survival Plan® (SSP) for Grevy’s zebra,” said Martha Fischer, curator of mammals/ungulates, founding trustee and current board chair of the Grevy’s Zebra Trust and Saint Louis Zoo WildCare Institute Center for Conservation in the Horn of Africa. “These cooperative breeding programs feature a number of zoos working together to ensure the survival of a species.” AZA’s Grevy’s zebra SSP manages 183 zebras in 40 AZA facilities. Zoos have developed such a strong partnership with Grevy’s Zebra Trust that in 2012, the Trust and 27 AZA zoos earned the AZA’s prestigious International Conservation Award. Along with the Zebra Pen Corporation’s support, continued efforts will be made to help this endangered species.

60 CONNECT September 2014 JOYCE BASEL REACHES MILESTONE AT ANNUAL CONFERENCE Special congratulations to sions become the property of AZA and will not be acknowl- announcements Joyce Basel of Adventure edged or returned. Send electronic images to Tim Lewthwaite Boutique, long time at [email protected] with “Photo Contest” in the subject Commercial Member, line. 2007 winner of the presti- Hard copies may be mailed to: gious Wendy Fisher Award 2014 Photo Contest and adamant supporter Tim Lewthwaite, AZA Publications Manager of the Association of Zoos 8403 Colesville Road, Suite 710 and Aquariums (AZA), for Silver Spring, MD 20910-3314 reaching her 40th year of ex- License: hibiting at the AZA Annual By entering the contest you grant to AZA, and its successors Conference! This is a no- and assigns, the non-exclusive, worldwide, perpetual right table milestone for Joyce and license to use, display, reproduce, publish, transmit, and and we wish her many more distribute your photograph on AZA’s website, in our maga- years of collaboration with zine, and/or in any other promotional materials. Your grant her friends and colleagues at and license shall also apply to any reprints, revised editions, the Conference. or derivative works in any media or format, whether now or hereafter known, including without limitation other kinds of print media and electronic media. 2014 AZA Photo Contest By entering the contest you also represent, acknowledge Photos must be taken in and warrant that (i) the submitted photograph is an original 2014 or the last three months work created solely by you, and you are the sole owner of all of 2013 by staff or volun- right, title, and interest in and to your photograph, includ- teers at an AZA-accredited ing the copyright; (ii) AZA’s publication of your photograph institution. CONNECT staff as authorized herein will not violate or infringe any right, will judge the photos, and title, or interest of any person or entity; (iii) AZA’s publica- the winner will appear on tion of your photograph will not violate any right of privacy the December 2014 cover. or publicity nor create any other liability in tort and that you Other exceptional photos have obtained a valid model release from any identifiable, will be highlighted inside individual person who is the subject of the photograph; (iv) the magazine. The photos you are not a party to and your photograph is not subject to may also appear on AZA’s any contract or arrangement that would conflict with your website and/or other pro- permission herein; and (v) you agree to indemnify and hold motional materials. harmless AZA against any damages, losses, or expenses oc- curring as a result of any claimed breach of warranty. Format for Submission Submissions should include the name of the photographer, Release Form: the AZA institution, the species, the date of the picture, and To be considered for publication in CONNECT, all contest pho- the equipment used. Only one photo entry will be accepted tos that include people must be accompanied by AZA’s Model per photographer, so send in your best image. Pictures can Release Form signed by each person depicted. Download the include animals, people, and zoo or aquarium scenes – if you Photo Release Form (in PDF) here: think it will make a good cover, send it in. www.aza.org/AZAPublications/PhotoContest/

Deadline: The deadline for entries is 15 September 2014.

Format: JPG, TIFF or EPS; 300+ dpi and 9”x12” in size (jpgs preferred). Send to: Both electronic and hard copy images will be accepted – though electronic images are preferred. All submis-

September 2014 CONNECT 61 MEMBER UPDATES

Welcome New Members AZA is pleased to warmly welcome new Professional Affiliate, Professional Fellow, Conservation Partners, Accredited Institutions, Certified Related Facilities and Commercial Members.

New Professional Heather Dewey, Director of Education Alison Marancik, Primate Keeper II, Affiliate Members and Volunteer Programs, Pueblo Zoo Audubon Zoo David Paul Allen, Manager of Visitor Jackie Entz, Education Coordinator, Olitsia Marshall, Zoo Membership & Education, New England Aquarium Chehaw Wild Animal Park Volunteer Coordinator, Greenville Nancy Anschel, Senior Vice President Sara Fee, Primate Keeper II, Audubon Zoo of Human Resources , John G. Zoo Caitlin McCartan, Webmaster, Shedd Aquarium Jeremiah Gard, Guest Services Franklin Park Zoo Nicolette Aquilino, Zookeeper, Cape Manager, Red River Zoo Kim McCoy, Keeper ZooLab, Central May County Park Zoo Melissa Gilleland, Development Florida Zoo & Botanical Gardens Chip Arnold, Operations Director, Officer, Jacksonville Zoo and Lucas Meers, Development Coord, Alaska SeaLife Center Gardens Jacksonville Zoo and Gardens Steve Beach, Director of Operations, Amy Hernden, Special Events and Krista Mercurio, Registrar, White Oak San Francisco Zoological Gardens Public Relations Supv., Jacksonville Conservation Center Zoo and Gardens Joan Blumstein, Human Resources Annalisa Meyer, Communications Director, Minnesota Zoological Jason Hill, Creative Director, Bronx Manager, Smithsonian National Garden Zoo Zoological Park Amanda Bolanos, Membership Natalia Hurley, Monterey Bay Amy Morris, Potter Park Zoological Manager, Connecticut’s Beardsley Aquarium Gardens Zoo Lindsay Anne Isner, Rental and Catherine Mary Newman, Systems Caitlin Bregitzer, Keeper I, Lee Events Coordinator, Connecticut’s Clerk-Friends of the National Zoo, Richardson Zoo Beardsley Zoo Smithsonian National Zoological James Breitigan, Registrar, Cheyenne Matt James, Zoological Supervisor - Park Mountain Zoo Elephants/Ungulates, Zoo Miami Amy L O’Neill, Foundation & Grants Emilie Bromet-Bauer, Senior Manager Jennifer Jensen, International Exotic Coordinator, Pittsburgh Zoo & PPG of Docent Programs , Steinhart Animal Sanctuary Aquarium Aquarium Robert Kemnitz, Communications Yaira Osborne, 100YR Anniversary John E Buranosky, Director of Manager, Louisville Zoological Coordinator, Jacksonville Zoo and Training , John G. Shedd Garden Gardens Aquarium Steve Kerr, Membership Manager, Andrew Park, Artistic Director, John Morgan Burnette, Public Relations Oklahoma Zoological Society, Inc. G. Shedd Aquarium Coordinator, Chehaw Wild Animal Stacy Knight, Aquarist I and Research Tracy Dene Montgomery Parke, Park Associate, SeaWorld Orlando Keeper II, Louisville Zoological Tina L Cherica, Executive Director, Garden Kelsey Kosik, Terrestrial Ectotherms Omaha’s Henry Doorly Zoo & Keeper, Fort Worth Zoo Julie Peterson, Development Officer, Aquarium Jacksonville Zoo and Gardens Alicia LaVire, Director of Marketing & Travis Claytor, Public Relations Brand Management, John G. Shedd Christopher Quintos, Monterey Bay Manager, Busch Gardens Tampa Bay Aquarium Aquarium Kelli Crawford, Volunteer Coordinator Melissa J Lewkowich, Safety Manager, Martha Regester, Greensboro Science and Curator of Collections, Chicago Zoological Society - Center Greensboro Science Center Brookfield Zoo Deanna Romanello, Zookeeper, Staten Island Zoo

62 CONNECT September 2014 member updates 63

CONNECT

64 page , September 2014 2014 September continued

onservation [email protected] [email protected] [email protected] d /Reinstate ommercial Members Members artner New EDM LLC 12 Oak Park Court CA 94945 Novato, Email: Phone: (415) 450-7863 Primary Contact: Eric Beal Licensed structural engineers experi- animalmesh cable in ence/expertise caging. Forest Heroes Suite 4 1320 19th St., NW, DC 20036 Washington, Email: Phone: (202) 350-4950 www.forestheroes.org/ Primary Contact: Deborah Lapidus on communications Supporting AZA’s the adoption of a palm oil position and other programming on statement palm oil and deforestation. New C P theTurtleRoom 521 Box P.O. 17543-0521 Lititz, PA Email: Phone : (717)537-1308 www.theturtleroom.com/ Enders Primary Contact: Steve is to The mission of theTurtleRoom conservation, aid in the education, and survival of the world’s turtle and tortoise species through developing resources; enabling our educational staff to work with other organizations to and ESF) and privately (AZA, TSA, breed- detailed captive quality, develop ing programs of carefully selected turtle and tortoise specimens; and that supporting other organizations about turtles, and/or educate conserve tortoises and their care. C Members ow of Marketing and Community Jacksonville Zoo and Relations, Gardens Landry’s Downtown Aquarium - Denver Chicago Zoological of Operations, Society - Brookfield Zoo Aquarium, Inc. Affairs, SeaWorld International Engagement, Monterey Volunteer Bay Aquarium of Animal Training, Curator Orlando SeaWorld and Fun, Ripley’s Conservation Aquarium Ripley’s Aquarium Operations, Acquisitions and Quarantine, Georgia Aquarium Richardson Zoo Museum Mississippi River National Palm Beach Zoo Manager, City Zoo Kansas Resources, Management, Lake Superior Zoo Ripley’s Aquarium l New Professiona Fell DirectorPhilip A Alia, Deputy General Manager, Chad Ashley, PresidentVice Senior Gamble, Richard Houston Don Hart, VP of Operations, and Barbara D Heffernan, VP National Laraine Virginia Lomax, Director of Assistant Charles Starbuck Lyman, Metz, Director of Education, Todd Mula, Director Retail Jonathan Curator, Associate Megan Olhasso, Lee Jordan Piha, General Curator, Director, Michael Sanders, Executive Melissa R Scrima, Visitor Services Director of Human Charlisa A Shelly, Maicie Sykes, Director of Animal Director of Operations, Wheeler, Steve Hollow Zoo Services, Potter Park Zoological Services, Potter Gardens Park Zoo Kingdom Communications, National Aviary National Communications, Relations, Houston Zoo, Inc. Houston Zoo, Relations, North Carolina Zoological Park Safety, Potter Park Zoological Potter Safety, Gardens Antelope, Saint Louis Zoo Manager, Zoo New England Manager, Dickerson Park Zoo Membership Manager, Reid Park Reid Membership Manager, Zoological Society - Early Childhood Nature Learning, - Early Childhood Nature Dallas Zoo Zoo Coordinator, Potter Park Zoological Potter Coordinator, Gardens Center for Research of Endangered Center for Research Species Melissa Young, Zoo Keeper, Happy Zoo Keeper, Melissa Young, Andrew Eric Wingeier, Financial Andrew Eric Wingeier, Jamie Williams, Zookeeper, Dickerson Jamie Williams, Zookeeper, Leslie Wells, Disney’s Animal Leslie Wells, Robin Weber, Director of Marketing & Weber, Robin Jackie Wallace, Director of Public Jackie Wallace, Diane Olsen Villa, Curator of Design, of Design, Diane Olsen Villa, Curator James E. Tissue, Director of Public Sarah Caroline Tharp, Keeper – Keeper Sarah Caroline Tharp, Courtney Tandy, Special Events Special Events Courtney Tandy, Jourdon Springston, Zookeeper, Jourdon Springston, Zookeeper, Helen Sonia Smith, Development/ Brittany Serna, Education Supervisor Brittany Serna, Education Kim Sanders, Zookeeper, Kansas City Kansas Kim Sanders, Zookeeper, Jennifer Rostar, Special Events Special Events Jennifer Rostar, Karen E. Ross, Zookeeper IV, Audubon IV, Zookeeper E. Ross, Karen MEMBER UPDATES

GEM Energy ors. Trails, sidewalks, pathways, park- life support systems (LSS) engineering 6842 Commodore Drive ing lots, play areas, patios, pool sur- design company. SE&A’s goal is to pro- Walbridge, OH 43465 rounds and tree surrounds are just vide energy efficient designs, a healthy Email: [email protected] a few of the many uses. If you have environment for the species, while ex- Phone: (419) 720-2607 any place with water drainage issues, ceeding the client’s expectations. Primary Contact: Tammela Strait Porous Pave works fantastic; in fact is has 29% void space allowing over 6,200 Silverpop Interactive MAGIC gallons of water per hour, per foot to 200 Galleria Parkway, Suite 1000 2306 Loma Vista Place flow through! In addition, Porous Pave Atlanta, GA 30339 Los Angeles, CA 90039 is easy and quick to install, using a Email: [email protected] Email: [email protected] standard mortar mixer, mixing time is Phone: (678) 742-0192 Phone: (512) 745-5052 under a minute, and once in place cur- www.silverpop.com/ www.ixmagic.com/ ing time is about 24 hours and is ready Primary Contact: Keith Meade Primary Contact: Russell Essary for even heavy vehicle traffic. Interactive MAGIC is a boutique con- Sivat Services, Inc. sulting firm that is furthering human- Process Technology 9230 Research Blvd., Suite 100 centered design in themed entertain- 7010 Lindsay Drive Austin, TX 78758 ment and the arts. We combine field Mentor, OH 44060 Email: [email protected] research and UX design strategies Email: [email protected] Phone: (512) 206-0608 to create experiences and interfaces Phone: (440) 974-1300 www.sivatsi.com/ that will leave your guests feeling in- www.processtechnology.com/ Primary Contact: James Jones trigued, ecstatic, and in control. Primary Contact: Connie Dawson Tessitura Network Resistant & self-regulating immersion 11700 Preston Rd, Suite 660 Pmb 214 Mercurial Development & heaters, heat exchangers, temperature Dallas, TX 75230-2739 Communications controls and liquid level controls de- Email: [email protected] 2850 SW Cedar Hills Blvd, #238 signed for aquaculture. Beaverton, OR 97005 Phone: (888)643-5778 Email: [email protected] Regal Decision Systems, Inc. www.tessituranetwork.com/ Phone: (971) 238-9601 8015 Corporate Dr Primary Contact: Tammi Hennegan Primary Contact: Bianca McCarthy Nottingham, MD 21236-5917 Software & support services to cultural Email: [email protected] arts & events. PCA Global Phone: (443) 690-2439 Thomarios 3710 Ruffin Road www.regaldecision.com/ One Canal Square Plaza San Diego, CA 92078 Primary Contact: Joseph Borkoski, Jr. Akron, OH 44308 Email: [email protected] Evacuation and emergency response Email: [email protected] Phone: (760) 521-8136 planning and testing; simulation mod- Phone: (330) 670-9900 www.pcaglobal.net/ eling to exercise evacuations, first www.thomarios.com/ Primary Contact: Christopher Eccles responder guidance, improved shel- Primary Contact: Sarah Thomarios ter-in-place; active shooter/escaped Porous Pave Inc. Installation of aquarium linings. carnivore exercises. 4385 E 110th St Turner Sculpture Grant, MI 49327-9333 Satchell Engineering & Associates, P.O. Box 128 Email: [email protected] Inc. Onley, VA 23418-0128 Phone: (888) 448-3873 3142 Tiger Run Ct, Suite 106 Email: [email protected] www.porouspaveinc.com/ Carlsbad, CA 92010-6693 Phone: (757) 787-2818 Primary Contact: Jay Lee Oosterhouse Email: [email protected] www.turnersculpture.com/ Porous Pave is a pour in place sur- Phone: (760) 405-8900 Primary Contact: David H Turner facing material using stone, recycled www.satchellengineering.com/ Limited edition and commissioned rubber and a binder material. LEED Primary Contact: Anthony Benvenuto bronze wildlife sculpture. All of our qualified, Porous Pave is slip resistant, Satchell Engineering & Associates sculptures are cast in our personal won’t freeze or crack, environmentally (SE&A) is a world renowned aquatic friendly and is available in seven col- foundry.

64 CONNECT September 2014 index of advertisers

Company Website Phone Page # A Thru Z Consulting and Distributing, Inc. www.athruzcages.com 520-434-8281 28 index of advertisers Abaxis www.abaxis.com 800-822-2947 21 American Sealants, Inc. www.amsealinc.com 970-523-6001 56 Animal Specialties www.animalspecialties.com 800-782-3766 12 Aquality www.aquality.info 410-404-8075 27 Aqua Logic Inc. www.aqualogicinc.com 858-292-4773 39 BugJammer, Inc. www.bugjammer.com 908-806-0417 17 Cemrock Landscapes, Inc. www.cemrock.com 520-571-1999 17 CLR Design www.clrdesign.com 215-564-0250 52 Corners Limited www.cornerslimited.com 800-456-6780 30

COST of Wisconsin, Inc. www.costofwisconsin.com 800-221-7625 20 Dan Inject Dart Guns www.daninjectdartguns.com 979-203-6735 38 Detroit Zoological Society www.czaw.org 248-541-5717 47 Edge Concrete Construction www.edgeconcretellc.com 425-482-3343 68 Fauna Research, Inc. www.faunaresearch.com 845-758-2549 58 GLMV Architecture, Inc. www.glmv.com 316-265-9367 42 Hayward Flow Control www.haywardflowcontrol.com 888-429-4635 13 International Association of www.IAAPA.org 703-866-4800 16 Amusement Parks & Attractions Indianapolis Zoological Society, Inc. www.indyzoo.com 317-630-2001 26 K & K Insurance Group, Inc. www.kandkinsurance.com 877-355-0315 20 Mariculture Technologies International www.LiveBrineShrimp.com 386-345-3333 37 The Mason Company www.masonco.com 800-543-5567 49 McRoberts Sales Co., Inc. www.mcrobertssales.com 813-645-2561 31 MIG, Inc. www.migcom.com 510-845-7549 46 Milliken Meat Products Ltd. www.millikenmeat.com 905-415-0060 36 Nebraska Brand www.nebraskabrand.com 800-445-2881 Back Cover Nets Unlimited, Inc. www.netsunlimited.com 480-515-1300 8 Pentair Aquatic Eco-Systems www.PentairAES.com 407-472-0525 24 PR Aqua www.praqua.com 250-754-4844 29 PMI® Nutrition International, LLC www.mazuri.com 800-227-8941 9 Richards Wilcox, Inc. www.rwhardware.com 800-253-5668, ext. 4678 23 RodentPro.com www.rodentpro.com 812-867-7598 Inside Back Cover Skulls Unlimited International, Inc. www.skullsunlimited.com 800-659-7585 Inside Front Cover Sustainable Swine Resources www.sustainableswineresources.com 920-453-5601 57 Timberline Live Foods www.timberlinefisheries.com 618-997-9311 5 Tokens Direct www.tokensdirect.com 877-480-0458 68 Tom Tischler Bronze www.tomtischler.com 618-936-42702 15

Torre Design Consortium, Ltd. www.t-dcl.com 504-899-2932 26 Trains of America, Inc. www.trainsofamerica.com 800-747-0130 46 Triple A Brand Meat Company www.tripleabrandmeatcompany.com 800-437-5581 7 WDM Architects P.A. www.wdmarchitects.com 316-262-4700 60 Zoo Horticulture Consulting & Design www.zooplantman.com 914-762-6569 37 Zoo Med Laboratories, Inc. www.zoomed.com 805-542-9988 2

September 2014 CONNECT 65 CALENDAR

Save the date

SEPTEMBER 2014 6-9: Orangutan SSP Husbandry Workshop & Conservation SEPTEMBER 2014 Summit hosted by the Houston Zoo. The SSP Husbandry Workshop 12-18: This September, AZA is partnering with the International will be held in conjunction with an Orangutan Conservation Summit 12-18: 2014 Annual Conference in Orlando Marine Animal Trainers’ Association (IMATA) for the premier at the Houston Zoo. The meeting will feature a full day husbandry For more information, visit www.aza.org/annualconference. event for zoo and aquarium professionals. Hosted by Disney’s workshop on Monday, October 6, 2014, covering topics pertaining to Animal Kingdom, The Seas with Nemo and Friends, and SeaWorld 29- OCT 4: NatureStart captive populations including enrichment, training, and veterinary Orlando, the 2014 Annual Conference in Orlando brings together Hosted by Chicago Zoological Society - Brookfield Zoo in Brookfield, Ill. care, through presentations, posters and panel discussions. The more than 2,500 leaders in the community to network with peers, Conservation Summit will begin on October 7, 2014 and focus on explore ideas and best practices, share successful programs, and OCTOBER 2014 exploring the emergent issues facing wild orangutans, as well as learn new technologies and services. Attendees are guaranteed to helping more zoos holding orangutans commit to participating in be challenged with vibrant speakers from inside and outside the 19-24: Managing Animal Enrichment & Training Programs the vital role of saving them. Houston is lining up key personnel community, expert led programming, face-to-face meetings with Hosted by the Houston Zoo in Houston, Texas. involved in orangutan conservation across Borneo and Sumatra for colleagues, more than 150 service providers in the Exhibit Hall, excit- this very special event. For more info: http://www.houstonzoo.org/ 21-24: Principles of Elephant Management II ing networking and social events. For more information, visit www. orangutan-husbandry-workshop-and-conservation-summit/ or Hosted by the Houston Zoo in Houston, Texas. aza.org/annualconference. contact [email protected]. 29- OCT 4: NatureStart NOVEMBER 2014 19-24: Managing Animal Enrichment & Training Programs Hosted by Chicago Zoological Society - Brookfield Zoo in Hosted by the Houston Zoo in Houston, Texas. Managing Animal 17-22: Creating Successful Exhibits Brookfield, Ill. NatureStart provides zoo and aquarium professionals Enrichment and Training Programs provides students with the skills Hosted by Ramada Plaza Hotel in Saint Louis, Mo. with a foundation in competency-based practices for developing and to develop/enhance their institution’s enrichment and training pro- implementing learning experiences and environments for young 17-22: Population Management I: Data Acquisition & Processing grams. The goals of the course are to provide the leadership skills children and their families which lead to increased ecological identity and structural framework needed to create and maintain successful Hosted by Ramada Plaza Hotel in Saint Louis, Mo. and conservation involvement. Course content is rooted in conserva- enrichment and training programs, to understand the importance of tion psychology, early childhood education, and playwork practices, 17-22: Population Management I: Data Analysis & Breeding an animal’s natural and individual history in developing enrichment as well as other current research and practices in the emerging field Recommendations and training plans, and to examine the history of enrichment, train- of early childhood conservation education. NatureStart emphasizes Hosted by Ramada Plaza Hotel in Saint Louis, Mo. ing and animal welfare. Each student will be guided through the experiential learning with regular small-group practice of skill- development of their own action plan aimed at moving their zoo 17-22: Principles of Program Animal Management building activities, as well as development of on-going action plans. or aquarium’s enrichment and training programs forward. For more Hosted by Ramada Plaza Hotel in Saint Louis, Mo. This course takes full advantage of the resources available through information about this course and other opportunities to enrich your the Hamill Family Play Zoo and other features of NatureStart: The career, visit www.aza.org/professional-training FEBRUARY 2015 CZS Early Childhood Initiative. For more information about this course and other opportunities to enrich your career, visit www.aza. 21-24: Principles of Elephant Management II 2-7: Avian Management, Biology, and Conservation org/professional-training Hosted by the Houston Zoo in Houston, Texas. Principles of Hosted by Oglebay Resort in Wheeling, W Va. Elephant Management II focuses on the skills necessary to safely accomplish all of the AZA-required elephant behavioral components. 2-7: Conservation Education: Effective Program Design OCTOBER 2014 Hosted by Oglebay Resort in Wheeling, W Va. Live training demonstrations and hands-on experiences will be 1-5: The Detroit Zoological Society’s Center for Zoo Animal utilized to combine the teaching of advanced elephant principles 2-7: Institutional Records Keeping Welfare is offering a five-day workshop titled From Good Care to with best occupational safety practices. To provide students with the Hosted by Oglebay Resort in Wheeling, W Va. Great Welfare Workshop for animal care staff working with cap- most valuable hands-on and personalized experience, enrollment in tive exotic animals. The workshop is designed to help participants this course is limited to 12 participants. For more information about 2-7: Managing for Success: Career Development better understand animals’ perspectives and experiences, address this course and other opportunities to enrich your career, visit Hosted by Oglebay Resort in Wheeling, W Va. the challenges captivity imposes on animal welfare, and develop www.aza.org/professional-training 2-7: Managing for Success: Organizational Development the skills necessary to assess and improve overall well-being. The Hosted by Oglebay Resort in Wheeling, W Va. workshop will be held at the Detroit Zoo in Royal Oak, Mich. For NOVEMBER 2014 more information, please contact us at [email protected]. 2-7: Principles of Elephant Management I 5-6: Lubee Bat Conservancy is hosting a 2-day fruit bat hus- 7-11: The 2014 National Conference of the Association of the bandry course. This course will benefit individuals with an extensive For more information about these Zoo and Aquarium Docents and Volunteers (AZADV) will be background in fruit bat management as well as those with limited hosted by the Zoological Society of Milwaukee and the Milwaukee or no experience. Participants will learn husbandry techniques in a courses and other opportunities to County Zoo and Zoo Pride. Contact www.zoosociety.org/ practical hands-on setting. Presentations will discuss biology, ecolo- enrich your career, visit azadv2014/ or Zoo Pride office at Zoo Pride office (414) 258-5667 gy, and conservation issues affecting bats. Course material will also www.aza.org/professional-training for more information. include anesthesia, tissue sampling, training & enrichment, restraint

Calendar Submission Guidelines: To submit your listing for the CONNECT calendar, please e-mail or fax the event name, date, location and contact information to Tim Lewthwaite, AZA Publications Manager, at [email protected] or fax to (301) 562-0888. membercalendar news CONNECT 67 CONNECT

September 2014 2014 September www.aza.org/

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www.aza.org/professional-training www.aza.org/professional-training Creating Successful Exhibits Successful Creating Population Management I: Data Acquisition & Acquisition I: Data Management Population Animal Management Principles of Program

Hosted by Ramada Plaza Hotel in Saint Louis, Mo. Principles Mo. in Saint Louis, Ramada Plaza Hotel by Hosted the to students exposes Management Animal Program of provides and use animal program for opportunities of range man- and develop effectively to knowledge the with students By ambassadors. animal utilizing programs formalized age singlea teaching than rather methods, of range a on focusing prepared better be will students approach, "recommended" andmission institution’s their fits that approach an develop to theengage will discussions and exercises Group philosophy. methods new brainstorm and ideas share they as participants a to lead will instruction day’s Each practices. management of program original their present will teams which in project final prac management policy, handling animal collection, animal rently housing over 200 bats representing 12 species. For more more For species. 12 representing bats 200 over housing rently at Pope Brian contact information, 17-22: Creating Mo. in Saint Louis, Hotel Ramada Plaza by Hosted aof overview integrated an provides Exhibits Successful follows course The process. development exhibit team-based team, the of formation from project exhibit an of phases the - opera to construction, and design planning, concept through given is attention Full tasks. the of order chronological in tion, This visitors. on impact exhibit’s an improve that techniques to includenot does and workshop classroom-based a is program about information more For fabrication. in training hands-on visit career, your enrich to opportunities other and course this www.aza.org/professional-training 17-22: Processing Population Mo. in Saint Louis, Ramada Plaza Hotel by Hosted critical teaches Processing and Acquisition Data I: Management zoo single a for database population a create to needed skills dataunique handle to learn Students population. aquarium or Students software. changing to adapt to and situations entry and database studbook the in data the summarize also an produces course This parameters. history life basic calculate and data raw gather can who professional zoo or aquarium expertise provide to studbook documented good, a into it turn For population/species. captive the of history and biology on to opportunities other and course this about information more visit career, your enrich Analysis & I: Data Management Population 17-22: Recommendations Breeding Population Mo. in Saint Louis, Ramada Plaza Hotel by Hosted Recommendations Breeding and Analysis Data II: Management husband- and genetics demography, of integration the teaches - recommenda breeding make and goals population set to ry produces course This populations. aquarium and zoo for tions For populations. aquarium or zoo for managers competent to opportunities other and course this about information more visit career, your enrich 17-22: techniques, and identification options. Lubee Bat Conservancy BatLubee options. Conservancy identification and techniques, cur center conservation and breeding world-renowned a is 68 CONNECT September 2014 The Perfect Package. Quality, Value and Convenience!

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