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A Quantitative Model Studying the Effects of Transformational Leadership on Job Satisfaction Kenneth Uzoma Chukwuba Walden University

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A Quantitative Model Studying the Effects of Transformational Leadership on Job Satisfaction Kenneth Uzoma Chukwuba Walden University Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2015 A Quantitative Model Studying the Effects of Transformational Leadership on Job Satisfaction Kenneth Uzoma Chukwuba Walden University Follow this and additional works at: https://scholarworks.waldenu.edu/dissertations Part of the Business Administration, Management, and Operations Commons, Management Sciences and Quantitative Methods Commons, and the Organizational Behavior and Theory Commons This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please contact [email protected]. Walden University College of Management and Technology This is to certify that the doctoral dissertation by Kenneth Chukwuba has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Salvatore Sinatra, Committee Chairperson, Management Faculty Dr. David Gould, Committee Member, Management Faculty Dr. Mohammad Sharifzadeh, University Reviewer, Management Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2015 Abstract A Quantitative Model Studying the Effects of Transformational Leadership on Job Satisfaction by Kenneth Chukwuba MBA, Webster University, 2003 BS, Columbia College, 2000 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Management Walden University December 2015 Abstract Hotels have lost $3.4 billion over the last 5 years because of high rates of employee turnover. Leaders must use the tools necessary to increase job satisfaction and retain professional employees. The problem was that insufficient data described the relationships between transformational leadership, gender, education, and job satisfaction for hotel professionals. The purpose of this survey study was to understand the relationship between transformational leadership and job satisfaction for the hotel professionals in the United States . A total of 248 hotel professionals from the Colorado Lodging and Hotel Association were surveyed using the Multifactor Leadership Questionnaire and the Job Satisfaction Survey. The theoretical foundation of transformational leadership informed this study. Using a survey design, data were collected and a multiple regression technique was applied to analyze the data. Gender, education, and transformational leadership accounted for 20% of the variation in job satisfaction. Transformational-leadership style and gender were significant predictors of job satisfaction; however, education was not a significant predictor of job satisfaction. Results from this study may aid managers in learning to use transformational leadership to create necessary opportunities for hotel professionals to help increase their job satisfaction. Such leadership can lead to better productivity in the hotel industry with a positive contribution to hotel guests. A Quantitative Model Studying the Effects of Transformational Leadership on Job Satisfaction by Kenneth Chukwuba MBA, Webster University, 2003 BS, Columbia College, 2000 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Management Walden University December 2015 Dedication This study is dedicated to my wife, Laura; my children, Trenton, Emillie, Amanda, and Marcie; and almighty God through whom all things are made possible. Thank you for your continued support throughout my doctoral journey. This doctoral journey would not have been possible without the love and support of my wife, children, and friends while I completed this study, for their never-ending support. This work is also dedicated to Professor Jerry and Lucy Gana, and Jerry and Barbara Matson for their unwavering support. Finally, I dedicate this study to my late father who instilled the importance of education in me; I know for sure if he were here, he would be very proud of this achievement. Thanks to all for believing in me. Acknowledgments Although my name appears as the sole researcher and author of this study, it is important to me that I recognize some people who helped make this accomplishment possible. I would like to thank Dr. Salvatore Sinatra for being my mentor from the first day I started this program and my committee chair for his able counsel, mentoring, and teaching me what it means to be a scholar practitioner. My sincere thanks to the rest of my committee members, Dr. David Gould and Dr. Mohammad Sharifzadeh, for their clarity, efforts, and support of the content and methodology of this study. Inestimable thanks go to my parents-in-law, Dale and Pam Sheffer, for their continual support and assistance. I am very grateful to the president and members of the Colorado Lodging and Hotel Association for making this study a success. I thank my senior brother, Engr. Justine Chukwuba, for his encouragement and infinite support to complete this program. Exceptional thanks go to Mrs. Lucy Gana for advising me to start up this program: she never questions my abilities. A special thanks to my editors, Sue and John Morris of Editide, who guided me throughout the process of the submission of this dissertation. To my late father, Silvanus Ogbonna Chukwuba, and deceased brother, Boniface, I share this accomplishment in your memory; I know for sure if they were here, they would be very proud of this achievement. Finally, special thanks to Jerry and Barbara Matson and Maurice and Linda Wiberg for their kindness and support. A final thank you to everyone who helped me to realize this accomplishment. Table of Contents List of Tables .......................................................................................................................v List of Figures .................................................................................................................... vi Chapter 1: Introduction to the Study ....................................................................................1 Background of the Study ...............................................................................................2 Problem Statement .........................................................................................................5 Purpose of the Study ......................................................................................................6 Research Question and Hypotheses ...............................................................................7 Research Question ...................................................................................................7 Hypotheses ...............................................................................................................7 Survey-Instrument Questions...................................................................................8 Theoretical Foundation ..................................................................................................8 Nature of the Study ......................................................................................................11 Sources of Information ..........................................................................................12 Analytical Strategies ..............................................................................................13 Definitions....................................................................................................................14 Assumptions .................................................................................................................16 Scope and Delimitations ..............................................................................................16 Delimitations ..........................................................................................................16 Scope ......................................................................................................................16 Limitations ...................................................................................................................16 Significance of the Study .............................................................................................17 Significance to Theory ...........................................................................................17 i Significance to Practice..........................................................................................17 Significance to Social Change ...............................................................................18 Summary and Transition ..............................................................................................19 Chapter 2: Literature Review .............................................................................................21 Literature Search Strategy............................................................................................21 Theoretical Foundation ................................................................................................22 Literature Review.........................................................................................................23 Hotel Industry ........................................................................................................23 Hotel Star-Rating ...................................................................................................23
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