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Corporate Introduction to We Are 180 Years Young Our Parent Company CORPORATE INTRODUCTION TO WE ARE 180 YEARS YOUNG OUR PARENT COMPANY Fortune Global 500 company, renowned Hong Kong-based conglomerate. Four core businesses operating in over 50 countries with over 300,000 employees worldwide. Among the largest companies listed on the main board of the Hong Kong Stock Exchange. Senior Advisor Mr Li Ka-shing 4 CORE BUSINESSES Ports and related services Infrastructure Retail Telecommunications WORLD’S LARGEST INTERNATIONAL HEALTH & BEAUTY RETAILER ASW MILESTONES 2021 2020 180th Anniversary reaches 16,000 stores and 138 million loyalty members 2015 reaches 12,000 stores and 100 million loyalty members 2000 expands to Europe 1987 Expands to Asia 1981 joins HWL (forerunner of CKHH) 1841 operations extend to Hong Kong 1841 2021 ASW FACT FILE FINANCIALS COMMERCIALS 16,200+ HKD 160 BILLION RETAIL STORES REVENUE 27 MARKETS 5,000+ CITIES HKD 14.4 BILLION EBITDA 1,500+ PHARMACIES 12 RETAIL BRANDS 139 MILLION+ LOYALTY MEMBERS 5.9 BILLION+ SHOPPERS PER YEAR WORLD’S LARGEST INTERNATIONAL HEALTH & BEAUTY RETAILER WE REACH 27 MARKETS 2.4B No.1 in 15 Markets POTENTIAL POPULATION 32% OF WORLD POPULATION Health and Beauty Health and Beauty Health and Beauty Health and Beauty China Asia Western Europe Eastern Europe Other Retail Mainland China Hong Kong Albania Czech Republic Mainland China Macau Belgium Hungary Hong Kong Taiwan Germany Latvia Macau Indonesia Ireland Lithuania Malaysia Luxembourg Poland Philippines Netherlands Russia Singapore United Kingdom Ukraine Thailand Kosovo Vietnam Turkey United Arab Emirates SERVE OVER 5.9 BILLION CUSTOMERS EVERY YEAR VIA OUR TECH-ENABLED O+O (Offline plus Online) PLATFORMS OUR BRAND PORTFOLIO ASIA HEALTH & BEAUTY Health & Beauty Watsons (Hong Kong, Mainland China, Taiwan, Macau, Singapore, Malaysia, Thailand, the Philippines, Indonesia, Vietnam, Turkey and United Arab Emirates) Food FOOD FINE WINE ELECTRICAL & ELECTRONICS PARKnSHOP supermarket chain (Hong Kong, Macau, Mainland China) Fine Wine Watson’s Wine (Hong Kong , Macau) Electrical & Electronics FORTRESS (Hong Kong and Macau) OUR BRAND PORTFOLIO EUROPE Health & Beauty Kruidvat Superdrug (The Netherlands and Belgium) (The United Kingdom and Ireland) Trekpleister (The Netherlands) Drogas (Latvia and Lithuania) Rossmann (Germany, Poland, Hungary, Watsons Czech Republic, Albania and (Russia and Ukraine) Kosovo) Savers (The United Kingdom) Luxury Perfumeries & Cosmetics ICI PARIS XL (The Netherlands, Belgium and Luxembourg) The Perfume Shop (The United Kingdom and Ireland) BEVERAGES 580M+ LITRES OF BEVERAGES SOLD PER YEAR OR 232 OLYMPIC-SIZE SWIMMING POOL BUSINESS PORTFOLIO 140,000+ EMPLOYEES WORLDWIDE OUR ACHIEVEMENTS BUSINESS AWARDS 2020 A.S. Watson Group Ranked 49th in Global Powers of Retailing Superdrug UK Customers Satisfaction Index (Health & Beauty Retailer) - No.1 MoneyBack Loyalty & Engagement Awards 2020 Best Kruidvat Netherlands Effie Awards 2020 – Covid-Leffie Loyalty Programme (Lifestyle & Entertainment) – Gold Ranked 12th in the Sustainable Brand Index PARKnSHOP Excellent Food Award 2020 - Most Loved Netherlands Supermarket ICI PARIS XL Retailer of the Year - Best Perfumery in the Watsons Asia Asia’s No. 1 Pharmacy/ Drugstore brand* Netherlands Netherlands Campaign Asia-Pacific “Asia’s Top 1,000 ICI PARIS XL Belgium Best Perfumery in Belgium Brands” survey of over 8,000 respondents Ranked 34th among Asia’s Top 1,000 Brands Drogas Latvia Top of Most Loved Brands in Latvia 2020 Watsons Hong Kong Hong Kong Awards for Environmental Excellence (Shops and Retailers) – Gold Watsons Taiwan 2020 Performance Marketing Effie Awards (Retail) – Gold Top Brands During COVID-19 Recognised by Watsons Malaysia Consumer Watsons Philippines Most Reputable Brands Fighting COVID-19 in Philippines - No.2 Watsons Indonesia Top 5 Most Admired Company in Indonesia (Retail) OUR ACHIEVEMENTS DIGITAL AWARDS 2021 FORTRESS Top 10 Quality E-Shop Awards - Gold Watsons Thailand Twitter Thailand Award 2020 – Best #OnlyonTwitter Launch PARKnSHOP Top 10 Quality E-Shop Awards - Silver LINE Thailand Awards 2020 – Best LINE TODAY in Watsons Hong Top 10 Quality E-Shop Awards - Silver FMCG, Retail & Ecommerce Kong Watsons Indonesia Indonesia Content Marketing Awards 2020 (Owned Watson’s Wine Top 10 Quality E-Shop Awards Media Retail Category) 2020 MoneyBack DigiZ Awards Best Mobile Integration Strategies Superdrug International Performance Marketing Awards – Best (MoneyBack App) - Gold Retail and eCommerce Campaign FORTRESS Top 10 Quality E-Shop Awards - Gold Kruidvat Dutch Interactive Awards 2020 – Silver (Kruidvat Black PARKnSHOP Top 10 Quality E-Shop Awards - Silver Netherlands Friday: eCommerce Success Through Personalisation) Watson’s Wine Asia's Best E-Tailing Awards 2020 Global Digital Excellence Award – Best Global Crisis Communications Campaign Response to COVID-19 Watsons Asia Asia eCommerce Awards 2020 Kruidvat Belgium IAB MIXX Awards Best Influencer Campaign – Gold • eCommerce Marketplace/eRetailer of the Year 2020 ICI PARIS XL Best Content Awards Best Data-Driven Strategy • Best eCommerce Fulfillment – Gold Netherlands • Best eCommerce Campaign (Influencers) – Gold Retailer of the Year – Best Webshop in the • Best Use of AI – Gold Netherlands Watsons Hong DigiZ Awards Best O2O Strategies (Watsonshealth ICI PARIS XL Best Content Awards Kong App) Belgium • Best Distribution Strategy Watsons China Performance Marketing Effie Awards (Digital Assets • Data-Driven Strategy Development) – Gold Drogas Latvia Latvian Ecommerce Award – Best Latvian Online Watsons Taiwan Top 25 Most Influential Brand of Mobile Generation Beauty Store The Perfume Shop Online Retailer Of The Year Watsons Malaysia Top 3 Engaging Brands on Facebook Top 5 Engaging Brands on Instagram OUR ACHIEVEMENTS CSR AWARDS 2020 Social Capital Builder Awards – Outstanding Social Capital 2018-19 Sustainable Leadership Award Partnership Award (Corporate) 2020 Ranked 12 in the Sustainable Brand Index Netherlands 2015-21 List of Barrier-free Companies 2019 Asia-Pacific Stevie Awards 2015-19 Sustainable Business Award Award for Innovation in Community Relations/Public Service 2015-19 Green Office and Eco-Healthy Workplace Awards Label Communications – Gold (Give a Smile) 2014-22 Social Capital Builder Awards 2019 The MARKies Awards Best Idea - Social Corporate Responsibility – Silver Outstanding Social Capital Partnership Award (Corporate) (Give a Smile) 2013-20 Web Accessibility Recognition Scheme Silver Award 2019 Hong Kong Outstanding Corporate Citizenship Awards Gold Award (Enterprise Category) 2002-20 Caring Company 15 Years+ Logo 2019 Hong Kong Sustainability Award Certificate of Excellence 2019 Dementia Friends Hong Kong 2019 Jockey Club Age-friendly City Partnership Scheme OUR ACHIEVEMENTS HUMAN RESOURCES AWARDS 2020 A.S. Watson Group Best Companies to Work for in Asia Manpower Developer Award Top Employers Award in Belgium and Netherlands Watsons Philippines We Invest in People Accreditation Superdrug Ranked 10th in Financial Times Diversity Leaders (Retail Category) Savers Best 25 Big Companies to Work For 2020 2019 A.S. Watson Group ACCA Global Approved Employer for Professional Development 2019 A.S. Watson Group CPA Australia Recognised Employer Partner 2018 A.S. Watson Group Family-friendly Employers • Family-Friendly Employers – Grand Award • Special Mention – Gold Award • Awards for Breastfeeding Support 2018 A.S. Watson Group Qualifications Framework Partnerships Certificate of Commendation FOLLOW US ON WEB & SOCIAL MEDIA! Official Fanpage Project LOL CSR Fanpage @ASWGroupofficial @ASWProjectLOL SOCIAL PURPOSE A.S. WATSON IN THE COMMUNITY A.S. Watson has demonstrated great passion in serving the community in the past years, and will continue to engage in dialogue with communities where we operate. We encourage our business units to develop programmes with organisations that are relevant to local community needs, and we support our employees’ efforts in getting involved and contributing to society. “ Join our volunteer team! Enroll via WatsUP! 227 Activities from 28 BUs 240K+ Beneficiary 10K+ Volunteers 70K+ Service Hours 22 ASW’s worldwide movement “Give a Smile” supports Operation Smile to help children with cleft lips and palates to receive free corrective surgeries A.S. WATSON AND ITS WORKPLACE A.S. Watson is committed to providing a safe, healthy, supportive, and discrimination-free environment for all employees. We foster a culture of people development where employees “ receive appropriate training to optimise their performance, progress and growth in the A.S. Watson family throughout their careers. A.S. WATSON AND THE MARKETPLACE We operate in a way that safeguards against unfair business practices, also setting out clearly the same ethical expectations with our business partners. Taking the interests of our customers to heart, we are devoted to delivering services and products of best quality, value and safety through stringent quality-assurance processes and professional staff training. We collect customer feedback “ through various communication channels in order to bring more satisfaction to the lives of our customers. A.S. WATSON AND THE ENVIRONMENT Environmentally-sustainable practices happen at all levels at A.S. Watson, from stores, supply chain, to warehouses and offices. We strive to improve energy-efficiency, reduce waste and greenhouse gas emissions to minimise negative impact to the environment. We also “ continuously support green practices and promote awareness to both our employees and customers A.S. Watson Emblem The history of A.S. Watson dates back to 1841 . The emblem reflects A.S. Watson’s long-established tradition through its symbols of a dragon, unicorn and pagoda. Unicorn Dragon Western icon of a A Chinese symbol variety of powerful of health, prosperity attributes, including and power purity and rarity. Pagoda A revered symbol throughout the Orient, associated with warding of evil spirit and signifies respect for tradition, ethics and values. OUR DNA 30.
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