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“Mycapital” App “MyCapital” App Summary: The Capital Governorate has set its eye on following up the government services provided to the citizens and residents, and relied on the most important and influential communication channels to build strong bridges with the community, taking into account the digitization of the means of communication technology in order to build a modern and sophisticated base of information. The latest initiative adopted in this area was the launch of the "MyCapital" app, which focuses on involving the people of the Governorate in monitoring complaints, proposals, and service, security and social requests in order to achieve the Prepared By: The Capital Govornarate - concept of community partnership. 2019 Contents Introduction: ............................................................................................................................................................................ 2 First: A Historic Glimpse of the Capital Governorate: ........................................................................................................... 2 Second: General Information about the Capital Governorate: ................................................................................................ 3 Third: The Philosophy of the Capital Governorate's Communication with the local Community: ........................................ 4 Fourth: The Capital Governorate's efforts to develop the concept of communication with the people: ................................. 5 Activating 15 communication channels with the people: ................................................................................................... 5 1) Direct Communication Channels ................................................................................................................................ 7 2) Indirect Communication Channels: ............................................................................................................................ 7 Fifth: Launching the "MyCapital" application and the renovated website ............................................................................. 8 A. The Promotional Plan:.................................................................................................................................................... 9 B. How It Works: .............................................................................................................................................................. 11 C. The People’s Interaction: ................................................................................................. Error! Bookmark not defined. D. Current and Future Efforts: ............................................................................................. Error! Bookmark not defined. 1 Introduction: As one of the first established Governorates in the Kingdom of Bahrain, the Capital Governorate seeks to promote and develop the services it provides to all levels of society on one hand, and to personalize them with a special theme in terms of its representation of the political and economic capital of the Kingdom on the other. It is also working hard to strengthen this role and status, through a comprehensive and modernization policy, which reflected positively on various aspects of work, and thus reflecting positively on the A map showing the limits of the Capital Governorate in comparison to the other Governorates of the Kingdom of Bahrain citizen and resident. First: A Historic Glimpse of the Capital Governorate: The Capital Governorate is the first of the four Governorates in the Kingdom of Bahrain. It was announced in 1997 in accordance with the provisions of Decree Law No. (16) of 1996 regarding the Governorates' system, with the aim of advancing the Governorate in all A group photo of the Capital Governorate's staff in front of the respects, and to work on developing historic Bab Al-Bahrain building it socially, economically and urbanly. 2 As a result of the activation of the foundations and principles mentioned in the National Action Charter ratified by the Bahraini people, and with the promulgation of the amended Constitution of 2002, in addition to several reform laws promulgated by His Majesty the King, the Governorates' law was amended and developed to comply with the principles of His Majesty's Great Reform Project. Decree No. (7) of 1997 was promulgated appointing the first governor of the capital, Shaikh Abdulaziz bin Atiyat-Allah bin Abdulrahman Al-Khalifa, followed by Shaikh Humood bin Abdullah bin Hamad Al-Khalifa who was appointed in 2002 and served as the Capital's Governor for two consecutive terms. In October 2011, Royal Decree No. (100) of 2011 was promulgated appointing His Excellency Shaikh Hisham bin Abdulrahman bin Mohammed Al-Khalifa as Governor of the Capital Governorate for a term of four years, and was reappointed for a second term in 2016. Second: General Information about the Capital Governorate: The Capital Governorate is located in the northeast of the Kingdom of Bahrain. It is linked to the Muharraq Governorate (Island) by three bridges: the Shaikh Isa bin Salman Bridge, the Shaikh Hamad Bridge, the Shaikh Khalifa bin Salman Bridge. It is also connected to the island of Sitra via the Sitra Bridge. Location The Capital Governorate is home to the city of Manama, the capital of the Kingdom of Bahrain and the Kingdom's largest city. It is the economic and commercial center of the Kingdom, and contains the headquarters of ministries, institutions, government agencies, banks, and major companies, markets, shopping malls, hotels and tourist facilities. Area 83.80 square kilometers. Population 547,983 people according to the 2016 census. 3 Third: The Philosophy of the Capital Governorate's Communication with the local Community: As part of the Capital Governorate's vision to be “a leading and distinguished Governorate in serving citizens and residents for a better life and sustainable development,” it has worked hard to contribute to overseeing the public policies and development plans of the country, since they are two basic pillars in achieving community partnership. The Capital Governorate is His Excellency the Governor during his meeting with the people of the working in accordance with its capital in the weekly majlis new vision, which comes in line with its mandated tasks and its developmental plan to provide a true translation of the work essence of all the departments and administrations, which is reflected on the ground with the development of public services in the Governorate. The Capital Governorate has reinforced these roles by developing the conditions of citizens and residents by adopting a number of issues and topics that directly affect their lives, which ensures that the Governorate is elevated to the international levels of quality and standards in order to achieve the vision of the Kingdom of Bahrain until 2030, which is sought by the wise leadership. 4 Fourth: The Capital Governorate's efforts to develop the concept of communication with the people: The Capital Governorate is described as a coordinating body, more precisely; it is considered a link between government agencies on one side, and citizens and residents on the other. Therefore, the Governorate is considered the best intermediary to build relations with and between the segments of society in order to understand their needs and provide services that meet their aspirations. Previous method of receiving complaints and requests from the people of the capital The activation of this characteristic comes through coordination and cooperation with the relevant government service agencies, with the aim of resolving all issues and problems that affect the people, and develop feasible solutions to the needs observed, in addition to the continuity of the Governorate's duty in assessing the work to determine the size of the results derived. In consecration of the culture of open doors pursued by the wise leadership that was keen on the commitment of all state officials to it, and out of the principle of enhancing communication with all segments of society, the Capital Governorate has established effective channels of communication between it and the public in order to listen and learn about the needs of citizens and work to meet their requirements. Previous ways of communication with the people took a traditional approach; hence, on that basis, the Capital Governorate has done the following: Activating 20 communication channels with the people: Starting from the government's orientation based on linking the performance of the institution with the society and its variables, the dynamics of work in the Governorate are moving in accordance to the directions and wishes of the people. As a proof of this, the Capital Governorate is abundant with the most important and effective communication channels, which rely entirely on communicating with the people that seek to submit their inquiries, complaints and suggestions, and in turn the Governorate works with the competent authorities to meet them. 5 The total number of these channels are 20, both direct and indirect, which will give more flexibility to the mechanisms of communication between the Governorate and citizens and residents, thus achieving a real diversity between the moods and desires of all. All direct and indirect channels carry a set of objectives, not at the Governorate's level, but extends to achieve the government participatory action to ensure that the difficulties that may face citizens
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