July 2006

New FM Guide Online to aid IFMA members in facility-related purchasing decisions IFMA recently unveiled the FM Guide Users preferring the more traditional way Irving, Texas-based publisher of electronic Online, which is available via a link on of searching through a suppliers guide buyer and supplier guides, to develop the IFMA’s Web site, www.ifma.org. Th is new can search by category. Th e results of the FM Guide Online. service provides a way for IFMA members category-specifi c providers will be listed to easily fi nd products and services avail- in alphabetical order. Within the results “Th e FM Guide Online is going to be able to meet their needs. for either type of search, company names, the premier reference for facility-related addresses and phone numbers are available. products and services,” said Dan Maitland, Th roughout the last few MultiView President. “It allows users to years, the FM Guide has cut through the clutter of multiple search grown to be a quintessen- engines and easily fi nd just the right tial reference. Th e guide, supplier.” published once a year, is mailed to more than Th e categories are all broken down to sub- 20,000 decision makers categories making it easy to fi nd a specifi c free of charge. Now the product or service type. availability of the FM Guide Online expands Examples of categories include: Building on the already well-used Accessories, Energy/Electrical, Business publication making it Services and Health/Safety/Security. easier to search for prod- Companies not already listed in the FM ucts and services. Guide Online can contact MultiView Within the FM Guide directly at 1-800-816-6710 or at ifma@ Online, two diff erent multiview.com for more information. methods of searching for products and Additionally, many companies chose to In this issue... services are available; either a search- include Web site and e-mail addresses, as engine-style keyword search or a category well as detailed product information. search by type of business. May Credentials “With FM Guide Online, users search For the search-engine-style search, by category, fi nding companies that can EFMC Call for Papers industry-specifi c information, exclusively help them solve problems and maximize from the Web sites of the companies listed the performance of their facilities,” said FM Calendar in the Buyers Guide, is assembled. Th is IFMA President and CEO David J. Brady. select collection of data is the foundation “I’m certain the FM Guide Online will be Project Management Benchmarks of the keyword search—making it simple another valuable tool in marketing to the for users to fi nd exactly the right products IFMA community.” Career Zone and services for their business, without the clutter of a general Internet search. IFMA partnered with MultiView, Inc, an Leadership Institute

IFMA News © 2006 ISSN 0747-6221 A monthly publication of the International Facility Management Association, 1 E. Greenway Plaza, Suite 1100, Houston, TX 77046-0194, USA, 713-623-4362, e-mail: [email protected]. Subscription is included in membership dues. Non-members may purchase subscriptions for $75 (U.S.) per year. Opinions expressed in articles are those of the authors, not necessarily those of IFMA’s board of directors or mem- bership. Permission to reproduce articles must be obtained from the editor. Printed in the USA. Editor and production designer: Angie Ping. May Credentials

Th e following passed the Certifi ed Th e following were awarded Facility Facility Manager exam in May: Management Professional:

Craig D. Anderson, CFM John R. Gideon, III, FMP Maxtor Corporation Bremerton, Wash. IFMA members Milpitas, Calif. Sonja L. Grafton, FMP invited to submit Eduardo Becerril Huizar, CFM Compassion International Jones Lang LaSalle Colorado Springs, Colo. papers for EFMC Santa Catarina, Nuevo Leon, Mexico Robert H. Graham, FMP IFMA members can now submit abstracts James Camille, CFM Capital Health Plan of papers for presentation at the European BlackRock Inc. Tallahassee, Fla . Facility Management Conference 2007, which New York, N.Y. consists of two facility management congress Ilene E. Holst, FMP streams, the EuroFM Research Symposium, a Joseph R. Campfi eld, CFM Chugach Alaska Corporation poster session and an exhibition. MC Lioness Realty Group LLC Anchorage, Alaska Kansas City, Mo. Th e event, which will take place June 26-27, Alyssa M. Keesee, FMP 2007 in Zurich, Switzerland, is organized Peter Hillman, CFM Ithaca, N.Y. by IFMA and EuroFM together with IFMA Grubb & Ellis Switzerland, FM Schweiz, Maintenance and West Fargo, N.D. Christopher F. Matejov, FMP Facility Management Society of Switzerland, Career Blazers Swiss Federal Institute of Technology, and Matthew A. Leonard, CFM Sunnyside, N.Y. University of Applied Sciences Waedenswil Aida DTC Zurich. Dayton, Ohio Patrick U. Okafor, FMP Asian Games Organizing Committee EFMC 2007 will focus on speeches that John F. Maher, CFM Doha, Qatar represent best practices, lessons learned and Parexel International, LLC business cases. Waltham, Mass. Leigh A. Pearson, FMP Staples Business Depot Abstracts should fi t into these themes: Betty E. Miller, CFM Richmond Hill, Ontario, Canada Honeywell, Inc. . European Best Practice–Facility Manage- Olathe, Kan. Troy Swanson, FMP ment in the Private and Public Sector Seattle, Wash. Valerie G. Short, CFM . Facility Management Supporting Business Jacobs Advance Planning Group Th e following were awarded CFMJ: Continuity and Risk Management Fairfax, Va. . Defi ning Core Business–Inhouse vs. Craig D. Anderson, CFM, CFMJ Outsourced Richard D. Turner, CFM, FMA, CIPM Maxtor Corporation . Facility Management Providing Sustainable National Board of Medical Examiners Milpitas, Calif. Buildings and a Healthy Environment Philadelphia, Pa. George Denise, CFM, CFMJ . Information Technology in Facility C.E. Bud Wells, CFM Cushman & Wakefi eld at Adobe Systems Management Foxx Construction Inc. . Customer Care and Communication in Cincinnati, Ohio San Jose, Calif. Facility Management Ty R. Whitehead, CFM Betty E. Miller, CFM,CFMJ . Trends and Innovation in Facility Manage- Howard Rice Et Al Honeywell, Inc. ment San Francisco, California Olathe, Kan. Abstracts will be considered and approved by Th e following qualifi ed for Lifetime the Program Advisory Group. Certifi ed Facility Manager: Th e deadline to submit an abstract is Sept. James M. Indelak, CFM 15, 2006. For more or information please visit Panasonic Corporation of North America www.efmc2007.com. Elgin, Ill. FM Calendar July 7, 10 a.m. CST Oct. 7, Salt Creek Golf Club, Chula Vista, Calif. IFMA Webinar: Technology: How to Eff ectively Use Computer 2006 Doug Underwood/Utilities Council Golf Tournament, Aided Facilities Management sponsored by UNICCO Learn how to eff ectively use Computer-Aided Facility Management Th is well-run golf tournament provides great company and a software during a merger or acquisition. memorable experience with the special benefi t of supporting the Utility Council Scholarship Fund and the IFMA Foundation. July 20, noon CST Th e tournament is a four-person scramble format with a 7:30 IFMA Live Webinar: Greening Your Organization a.m. shotgun start. Registration includes green fee, cart rental, hot Gain an overview of the tools and processes involved in green breakfast buff et, snacks, a barbecue lunch buff et and prizes. building, including mechanical and electrical systems, recycling, green cleaning, LEED guidelines, utilities and benchmarking. Oct. 7, Adventure Hornblower Yacht, San Diego, Calif. IFMA Foundation Gala—Fantastic Voyage sponsored by Aug. 7-10, Houston, Texas Bentley Prince Street Th e Business of FM Course (FMP Area 1) (3 CEUs) Th e IFMA Foundation Gala aboard the Hornblower Yacht, a 150 Spend four days immersed in the principles, characteristics, theories foot, three-level yacht, features a gourmet dinner buff et, cocktails, and concepts that make up the business of facility management,. music, dancing, a silent auction benefi tting the IFMA Foundation Th is series will include an introduction to facility management, and the Annual IFMA Foundation Recognition Reception. as well as managing, advancing and evaluating the business. Th e course concludes with a group case study experience. Oct. 8-10, San Diego, Calif. IFMA’s World Workplace 2006 Conference and Expo Aug. 17, noon CST IFMA’s World Workplace is the largest, most comprehensive IFMA Live Webinar: Understanding the FM-Productivity Link educational, networking and buying event for the facility Learn the defi nitions of productivity and performance, what aff ects management industry. World Workplace addresses the total built them and the best ways to measure them in the workplace. environment, focusing educational content and career-enhancing activities on topics relevant to facility management and related Sept. 14, noon CST workplace fi elds. IFMA Live Webinar: Lead, Follow or Get Out of the Leader’s Way Oct. 9, San Diego, Calif. Review the steps to discovering how people are motivated and IFMA Foundation Education Reception sponsored by developed in a trusting, fun environment. ARAMARK Th is event brings together some of the brightest young minds, Oct. 4-7, Holiday Inn on the Bay, San Diego, Calif. practitioners and educators to recognize the accomplishments of 2006 Fall Symposium the previous year and establish goals for the future. Prior to IFMA’s World Workplace 2006 Conference and Expo, the Fall Symposium provides six of IFMA’s competency courses and Oct. 19, noon CST the CFM Exam Review. IFMA Live Webinar: Sustainability: How Your Short-Term FM Strategies Aff ect Your Long Term Goals Oct. 5, Holiday Inn on the Bay, San Diego, Calif. Learn how to create a short-term FM strategy that will extend to IFMA’s Leadership Institute: Course Area 1—Gaining Career future projects, including the pros and cons of outsourcing versus Awareness: 360° Mentorship handling your needs in house. Explore the necessary elements of an Th is seminar provides a career toolkit and the valuable resources eff ective facility management plan. Understand how to gather the necessary to align professional interests and talents. most accurate data and information to make important strategic Oct. 6, Holiday Inn on the Bay, San Diego, Calif. decisions regarding the proper distribution of physical assets. IFMA’s Leadership Institute: Course Area 2— Making a Nov. 16, noon CST Strategic Contribution IFMA Live Webinar: Improved Energy Performance Th rough Making a Strategic Contribution provides valuable tools and Automated Benchmarking resources to transform strategic thinking into strategic action. Project Management Benchmarks Survey underway

If you are just getting started on fi lling out download an electronic version. for free before non-participants can your Project Management Benchmarks purchase their copies for $60 or more. Survey, it’s not too late. You have until Th e survey covers facility topics such as Aug. 1 to complete the survey and still be space standards and move costs. Even if Your participation is needed, as we still eligible for the World Workplace registra- you are not able to complete all of the require more completed surveys to generate tion drawing. questions, your information will help us a report. If you have questions about this produce a worthwhile report. study or previous reports, contact Shari If you don’t have a copy of the survey, visit Epstein, IFMA’s associate director of www.ifma.org/tools/research/index.cfm to All who participate will receive the report research at [email protected]. Leadership Institute to make 2006 World Workplace debut

Th e Leadership Institute, the fi rst program off ered for IFMA’s leaders, will be presented in conjunction with World Workplace for the fi rst time this year.

Th e IFMA Leadership Institute has been designed to support career growth in the leadership dimen- sion of facility management practice. Attendees will participate in advanced, in-depth presentations, rich dialogue, experiential activities and eff ective networking that will lead to new insights and behaviors.

Th e Institute provides analysis of business processes, models and tools to deliver higher value to an organization’s core business. Participants will Behind the Scenes at World Workplace 2006 receive a certifi cate from IFMA upon completion of required course areas: Gaining Career Awareness; Career Zone expands Making Strategic Contributions; Leading Teams; and Making a Business Impact. upon fi rst-year success Gaining Career Awareness: 360° Mentorship, Course Area 1, is one of the courses being presented At World Workplace 2005 IFMA unveiled a new feature called the Career prior to World Workplace in San Diego. Th is semi- Zone. Feedback from last year’s Career Zone attendees and recruiters has led nar provides a career toolkit and valuable resources to expanded hours, more career coaching sessions and presentations on career necessary to align professional interests and talents. building topics. By partnering with MasteryWorks Inc., this seminar ARAMARK is sponsoring this year’s Career Zone, which is free to all World helps evaluate key areas of professional strengths Workplace attendees. Career Zone off ers recruiting services, career counseling and identifi es areas for improvement. and coaching. Course Area 1 has only been off ered once before in New to Career Zone this year are presentations geared toward addressing March 2006 at IFMA’s Management Summit. specifi c career or interviewing topics for facility managers and other workplace- related professionals. Th ese sessions will address a specifi c career/job search Course Area 2, Making a Strategic Contribution is topic and will be structured in a way that advances the professional develop- also being presented. Making a Strategic Contribu- ment of attendees. For example, Target will be presenting on the topic of tion provides the tools and resources necessary to facility management from the retail perspective. transform strategic thinking into strategic action. Taught by Lynn McCann from the Center for Target is just one of the companies involved in this year’s Career Zone. Other Creative Leadership, the course promises to explore companies that will be represented are ARAMARK, the Career Zone’s spon- the most challenging aspect of strategic leadership. sor, Linc Facility Services and CH2M HILL IDC Facilities Services. Th is is the fi rst time Course Area 2 is being Th is is ARAMARK’s fi rst time to sponsor the Career Zone. ARAMARK is a presented. world leader in providing facility services. More information about the Leadership Institute, All of the companies in attendance will be conducting one-on-one career including course outlines, is available under the counseling with attendees in 15 minute intervals. Appointments can be made Learning tab on www.ifma.org. by stopping by any time during the Career Zone’s hours. If you need any additional information, please Th e Career Zone opens on Sunday, Oct. 8, at 2:30 p.m. and closes at 5:30 contact Mary Reynolds, director of IFMA Profes- p.m. It reopens on Monday, Oct. 9, at 8 a.m. and closes at 5 p.m. Th e fi nal day, sional Development at 713-623-4362. Tuesday, Oct. 10, the Career Zone will be open from 8 a.m. until 3 p.m.