How the Benefits of Enterprise Service Management Affect Your Organization

HOW THE BENEFITS OF ENTERPRISE SERVICE MANAGEMENT AFFECT YOUR ORGANIZATION qos-consulting.com For as long as they’ve been around, IT service management (ITSM) processes have been primarily used in IT. However, other departments have taken notice of the effectiveness of the methodologies behind them. More companies throughout the world are executing service management strategies that are linked throughout multiple departments and teams. This interwoven thread of service management is essentially the definition ofenterprise service management (ESM). WHAT EXACTLY IS ESM, AND HOW DOES IT WORK? ESM takes a service-oriented approach to the way an organization works internally. The way the operational architecture functions is by applying a specialized concept to the organization: Each department is a service area, with each department offering its individual services. The internal departments provide solutions for each other internal department. In turn, this assists the entirety of the company with the delivery of improved end results to external clients. In short, the idea is to give companies with independent departments a cooperative workflow to boost productivity, efficiency, and overall quality of output. There are three general reasons that people deploy enterprise service management within their organizations. The first reason is that it lowers the commonly associated overheads that come with interdepartmental interactions. The second reason is that it increases overall efficiency within not just the company overall, but each individual internal service area (without negatively impacting quality of the output). The third reason is that it creates a more timely schedule for when the output is actually delivered. How the Benefits of Enterprise Service Management Affect Your Organization | 2 Now that ESM has been explained, let’s explore what exact benefits it can offer your organization, and how they affect your business. 1. BOOST PRODUCTIVITY Enterprise service management introduces the concept of a single organized point for all internal services and sources of information. As of 2016, 61% of people in the business don’t feel they have the technology they need to perform their jobs effectively. With ESM in place, end users have the ability to access tools and services they need. That helps them become as productive as possible, and gives them easier access to the technology they need for their jobs. 2. GAIN TOTAL VISIBILITY Each department within your business adds its own individual value. How can you see where one output of one department ends and another begins? You can use ESM to track and define the internal boundaries of your organization. In practice, you can utilize this information to create a map showing the areas within your company that produce value. The map also allows you to address bottlenecks and areas of inefficiency within your company, giving you total visibility. 3. MANAGE INTERACTIONS As a company, you and your employees are constantly bombarded by messages, emails, phone calls, and more. ESM cuts down on the information overload you experience on a daily basis. By automatically using proper channels to route information, ESM removes the abundance of redundant messages. In fact, improved communication and collaboration through certain technologies could raise the productivity of workers by 20 to 25 percent. ESM streamlines the communication process by always sending the right messages to relevant people. How the Benefits of Enterprise Service Management Affect Your Organization | 3 4. BREAK THROUGH WALLS Many large enterprises are naturally autonomous. Internal departments don’t have much interaction with each other (unless they are directly in need of each other’s services). As a result, this creates a walled-up nature within companies that leads to a compartmentalized thought process for the company as a whole. ESM breaks through these walls by clearly showing paths of cooperation and introducing transparency in a company’s processes. With the company opened up, departments are free to expand their considerations to be more company-oriented, rather than only for their immediate departments. 5. SAVE MONEY Out of all the benefits of enterprise service management, this one is the most obvious. Without an ESM solution, your organization would have to deploy multiple organizational solutions with various online portals to achieve the same effects. Meanwhile, having a single online portal for every department supported by an individual software program means there is simply not as much to maintain. With less to maintain, there is also less time needed to maintain it, which saves you money across the board. 6. IMPROVE QUALITY OF WORK Streamlined processes within an organization’s structure result in a better end product. By efficiently handling all internal requests and services, there is a smoother workflow between every department. This improved workflow allows employees of the enterprise to focus on producing work of a higher quality at a faster pace. 61% of people in the business don’t feel they have the technology they need to perform their jobs effectively. – Simplilearn How the Benefits of Enterprise Service Management Affect Your Organization | 4 Grow your business using ESM Leveraging enterprise service management can have an incredible effect on your company. You will notice a huge difference in quality of work, communication clarity, and overall output. The catch, however, is ensuring proper implementation. QOS Consulting has successfully assisted enterprises like yours with ESM deployment. We take the time to learn about your company and how it functions. We follow stringent information technology infrastructure library (ITIL) standards with our implementation, to ensure the following of industry best practices. If you want to see how enterprise service management can transform your organization for the better, feel free to reach out to us. How the Benefits of Enterprise Service Management Affect Your Organization | 5.

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