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The Encyclopedia of Human Resource Management: HR Forms and Job Aids ffirs.indd ii 01/03/12 8:52 PM Y THE ENCYCLOPEDIA OF HUMAN RESOURCE MANAGEMENT HR Forms and Job Aids VOLUME TWO Executive Editor William J. Rothwell, Ph.D. Editors Jed Lindholm, Karen K. Yarrish, and Aileen G. Zaballero ffirs.indd i 01/03/12 8:52 PM Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved. Published by Pfeiffer An Imprint of Wiley One Montgomery Street, Suite 1200, San Francisco, CA 94104-4594 www.pfeiffer.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifi cally disclaim any implied warranties of merchantability or fi tness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profi t or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Readers should be aware that Internet websites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read. For additional copies/bulk purchases of this book in the U.S. please contact 800-274-4434. Pfeiffer books and products are available through most bookstores. To contact Pfeiffer directly call our Customer Care Department within the U.S. at 800-274-4434, outside the U.S. at 317-572-3985, fax 317-572-4002, or visit www.pfeiffer.com. Pfeiffer publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on- demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. Library of Congress Cataloging-in-Publication Data The encyclopedia of human resource management / executive editor, William J. Rothwell. p. cm. Includes bibliographical references and index. ISBN 978-0-470-25773-9 (v. 1)—ISBN 978-0-470-25772-2 (v. 2)—ISBN 978-0-470-25771-5 (v. 3) — ISBN 978-0-470-59134-5 (set) 1. Personnel management—Encyclopedias. I. Rothwell, William J. HF5549.A23E53 2012 658.3003—dc23 2011043463 Volume 2 ISBN: 978-0-470-25772-2 Acquiring Editor: Matthew Davis Director of Development: Kathleen Dolan Davies Production Editor: Dawn Kilgore Editor: Rebecca Taff Editorial Assistant: Michael Zelenko Manufacturing Supervisor: Becky Morgan Printed in the United States of America HB Printing 10 9 8 7 6 5 4 3 2 1 PB Printing 10 9 8 7 6 5 4 3 2 1 ffirs.indd ii 01/03/12 8:52 PM CONTENTS Acknowledgments vii About the Editors and Authors ix Forms Included in This Volume xvii Introduction to Volume Two xxi PART ONE: RECRUITMENT AND STAFFING 1 What Is Potential? 3 William J. Rothwell Recruitment and Staffi ng Forms 5 PART TWO: TALENT MANAGEMENT AND DEVELOPMENT 29 What Is a High Potential (HiPo)? 31 William J. Rothwell iii ftoc.indd iii 01/03/12 8:53 PM iv Contents Talent Management and Talent Development: What They Are, and Why You Should Care 33 William J. Rothwell The Different Leadership Styles 36 Aileen G. Zaballero and Jong Gyu Park The Difference Between Management Succession Planning and Technical Succession Planning 39 William J. Rothwell Career Planning and Development, and Why You Should Care About It 41 William J. Rothwell Competency-Based Human Resource Management 45 William J. Rothwell Values Modeling, and Why You Should Care About It 48 William J. Rothwell Talent Management Forms 53 Training and Development Forms 77 PART THREE: WORK/PERFORMANCE ANALYSIS AND REWARDS 97 Performance Appraisals: Understanding, Utilizing, and Unlocking Their Potential 101 Danielle Evanoski Work/Performance Analysis Forms 105 Rewards Forms 175 PART FOUR: EMPLOYEE RELATIONS AND COMMUNICATION 197 What Are Virtual Teams? 199 Hsin-Ling Tsai ftoc.indd iv 01/03/12 8:53 PM Contents v Employee Engagement, and Why It Is Important 202 Catherine Baumgardner and Jennifer L. Myers Employee Wellness Programs 205 Shannon Oyewole and Kelsey Taylor What Is Disability Competence, and Why Should You Care About It? 210 Tammy Smith What Is a “Mature” Worker? 214 Dale Bradley Elwood Employee Relations Forms 217 PART FIVE: MEASURING ORGANIZATION EFFECTIVENESS 257 What Is HR Transformation? 259 William J. Rothwell Organizational Effectiveness, and Why It is Important 262 Yasser Binsiddiq and Hsin-Ling Tsai What Is Corporate Culture? 265 Catherine Baumgardner Strategic Planning, and Why You Should Care About It 267 M.J. Zygmont and Daniela A. Feenstra Why Should You Care About Change Management? 270 Nai-Fen Su Five Approaches to Change in Organizations 273 William J. Rothwell Action Research for Sustainable Change 283 Maria T. Kirby Accentuating the Positive: Leveraging Strengths to Advantage 286 William J. Rothwell ftoc.indd v 01/03/12 8:53 PM vi Contents How to Identify and Analyze Problems in Your Organization 290 Bud Benscoter What Is Six Sigma? 295 Sohel M. Imroz Measuring Organization Effectiveness Forms 301 PART SIX: ADDITIONAL RESOURCES 327 The HRIG Model 329 Work Forms Chart 339 Websites 342 Forms Available on the Website for This Volume 343 Index 347 ftoc.indd vi 01/03/12 8:53 PM ACKNOWLEDGMENTS A special thank you to Hsin-Ling Tsai for organizing and taking the lead role in this project and with the Penn State Learning & Performance Systems (LPS) Research Team. Her contribution was pivotal to the development of this volume. Thank you to the following organizations for sharing their forms: Allied Services Gerrity’s Market Keystone College Thank you to the following individuals who contributed to the development of this volume: Heather Godino Dana M. Harris, MBA vii flast.indd vii 02/03/12 1:13 PM flast.indd viii 02/03/12 1:13 PM ABOUT THE EDITORS AND AUTHORS Rashed A. Alzahmi is a Ph.D. candidate in workforce education and development with an emphasis on human resource development and organization development at the Pennsylvania State University. He holds master’s and bachelor’s degrees in workforce education and development from The Pennsylvania State University and an AAS in accounting from Pennsylvania College of Technology. Alzahmi was head of the Scholarship Department in Abu Dhabi National Oil Company (ADNOC) in the United Aarb Emirates from 2004 to 2010, where he was responsible for training and recruiting talented individuals to the ADNOC and its group companies through educational programs. He also served as a committee member in the Glenelg School of Abu Dhabi. His research interests revolve around strategic planning for human resource development, workforce planning, and organization development. Catherine Z. Baumgardner is president of Catherine Baumgardner & Associates, Inc., a full-service consulting practice focused on the organization development of customer-focused cultures in the health professions. Catherine has nearly twenty-fi ve years of experience at senior levels of healthcare management and consulting and has worked with hospitals and physician practices across the United States and Canada. She is a fellow in the American College of Healthcare Executives, and received her bachelor of science in business administration and her master’s degree in health administration from The Ohio State University. She is a Ph.D. candidate in workforce education and development at The Pennsylvania State University, with an emphasis on organization development and human resources. ix flast.indd ix 02/03/12 1:13 PM x About the Editors and Authors Her research interests include cross-cultural work engagement in the healthcare fi eld, with a special emphasis on the Hispanic population. She is a popular speaker and author for industry related associations and professional associations. G.M. (Bud) Benscoter, Ph.D., is principal associate with Quanovia, a human performance consulting company. Bud has more than twenty-fi ve years of experi- ence in marketing, sales, training, organization development, and management. His consulting clients include IBM, Toyota Motor Sales, Constellation Energy, Campbell Soup, Pepperidge Farms, AstraZeneca, Wyeth Pharmaceuticals, Merck, The Bentley Institute and Godiva Chocolatier. He is certifi ed to deliver 360 feedback instruments developed by the Center for Creative Leadership. Bud has a master’s degree and a Ph.D. in instructional systems design from Penn State, where he taught for twenty years in both the instructional systems and M.B.A. programs. He received the Excellence in Teaching Award from the Smeal College of Management in 1997 and 2005. Bud also taught for three years at the Wharton School of Business at the University of Pennsylvania and taught man- agement communications in the Fuqua School of Business at Duke University from 2006 to 2010.
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