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Calling from an NDTC Exchange) HOW TO REACH US NDTC MAILING ADDRESS: Establishing Or Transferring 211 22nd St NW NDTC Phone Service P.O. Box 180 Devils Lake .................................662-1100 ––––––––––––––––––––––––– Devils Lake, North Dakota 58301 • TO Toll Free ...............................800-880-4213 RESIDENTIAL OR BUSINESS PHONE Internet Help Desk .........................662-8350 www.goNDTC.com SERVICE, PLEASE CALL YOUR LOCAL SERVICE OFFICE. Or Call Toll Free ...................888-840-6382 To enable us to process your order to establish North Dakota Long Distance ..........662-1100 phone service, we will need to know your complete address, and how you want to be listed in the Or Call ..................................800-880-4213 directory. We also need to know about previous Cable Location telephone service in your name, and other credit information. We will ask for identification, and a One Call ...............................800-481-6720 number where you can be reached either at work Or Call ..................................................811 or through a friend or relative until your service is established. Installation Rates TRS (Telecommunication Relay Service) Dial 711 ––––––––––––––––––––––––– Services for Customers with Hearing or Speech Disabilities Installation rates will vary with the needs of your service. There are many steps involved in installing your service, but not every customer needs each Relay North Dakota Service step. The amount of work needed to install service To Use RELAY NORTH DAKOTA, consumers dial a toll-free number to reach a relay agent. for you will depend on the type of facilities and The agent serves as the telephone communications link between those people who use a service you want. Text Telephone (TT) and voice consumers, with standard telephone equipment. Both TT and voice users may access RELAY NORTH DAKOTA by dialing these toll-free numbers: Deposit Policy ––––––––––––––––––––––––– Customers may be asked to pay a deposit to 800-366-6888 (TT) 24-Hour Customer Service Center establish service. The amount of your deposit is 800-366-6889 (Voice) 800-676-3777 (TT/Voice) determined when you apply for service. You Will Be Billed For Transportation & Travel Information Services Dial 511 Changes In Your Service ––––––––––––––––––––––––– All changes, except termination of service, and Toll Free, Statewide, Crisis Intervention, Information and Referral Service Dial 211 disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult your service Time and Temperature representative for different services. Call: 662-1111 (A long distance charge may apply if you are not calling from an NDTC exchange) Yellow Pages For your advertising needs: Classified Directories PO Box 1394 Bismarck, ND 58502 701-250-9186 or 800-510-9450 2 SERVICE & BILLING Establishing Or Transferring How, When & Where To Phone Service Pay Your Bill N ––––––––––––––––––––––––– ––––––––––––––––––––––––– • TO ESTABLISH OR TO TRANSFER NEW Your payment is due by date printed on bill. O RESIDENTIAL OR BUSINESS PHONE Bills may be paid by mail using the return envelope R SERVICE, PLEASE CALL YOUR LOCAL provided, in person at our business office, or at any SERVICE OFFICE. of the Ramsey Bank locations. There is a charge T To enable us to process your order to establish for each returned check. We also accept Discover, H phone service, we will need to know your complete MasterCard, and Visa, or the customer can pay address, and how you want to be listed in the online through e-bill. Contact your local office for directory. We also need to know about previous additional information. telephone service in your name, and other credit D information. We will ask for identification, and a Error On Your Bill A number where you can be reached either at work ––––––––––––––––––––––––– K or through a friend or relative until your service is If you have a question on your bill, call your local established. service representative. Explain the possible error O to the representative who will help you. If the error T Installation Rates cannot be resolved, please pay the undisputed ––––––––––––––––––––––––– charges on time so you’ll maintain a good payment A Installation rates will vary with the needs of your record while the problem is being investigated. service. There are many steps involved in installing your service, but not every customer needs each T step. The amount of work needed to install service Paying The Bill On Time, So To Use RELAY NORTH DAKOTA, consumers dial a toll-free number to reach a relay agent. for you will depend on the type of facilities and Your Service Will Not Be E The agent serves as the telephone communications link between those people who use a service you want. Disconnected L Text Telephone (TT) and voice consumers, with standard telephone equipment. Both TT and ––––––––––––––––––––––––– voice users may access RELAY NORTH DAKOTA by dialing these toll-free numbers: Deposit Policy Customers will receive a written Past Due Notice E ––––––––––––––––––––––––– for late payment. Service will be disconnected if P Customers may be asked to pay a deposit to payment is not received by date indicated on establish service. The amount of your deposit is notice. H determined when you apply for service. O How To Get Your Service You Will Be Billed For N Restored Changes In Your Service ––––––––––––––––––––––––– E ––––––––––––––––––––––––– All past charges must be paid before your service All changes, except termination of service, and can be reconnected, and you will be charged a disconnection of certain options, require a service restoral fee. You may be asked to pay a deposit. C charge. The amount you are charged depends on O the type of change requested. Consult your service representative for different services. M P A N Y 3 ADVANCED CALLING (CLASS SERVICES) HOW TO USE YOUR NEW ADVANCED CALLING SERVICES HOW TO USE YOUR NEW ADVANCED CALLING SERVICES ✆ Caller Name ✆ Auto Call Back ✆ Allows you to see the calling party's name before You need to reach someone, but their phone is busy. This feature allows you to create a list of 15 answering a call. A special display located on or next Auto Call Back calls the party you’re trying to reach incoming numbers that you want to be recognized to your phone is required to allow you to view the every minute for 30 minutes. by a special ring or call waiting tone. Listen for calling name. prompts for setting up list of numbers. To activate: *66 (Rotary 1166) To activate: *61 (Rotary 1161) ✆ Caller Number To deactivate: *86 (Rotary 1186) Allows you to see the calling party's number before To deactivate: answering a call. A special display located on or next to your phone is required to allow you to view the ✆ Auto Recall calling number. Your phone rang, but you were unable to answer it in ✆ time. With just a touch, Auto Recall will dial the last A list of 15 numbers is prepared by the customer number that called you. to define what calling numbers will be accepted. ✆ Caller ID Any numbers not on that list will be routed to No dialing instructions are needed. Just connect your To activate: *69 (Rotary 1169) announcements and rejected. Listen for prompts to Caller ID box to your phone or plug in your Caller ID set up numbers for acceptance. phone. The Caller ID box will display the name and To deactivate: *89 (Rotary 1189) phone number of the caller. Caller ID provides number To activate: *64 (Rotary 1164) only. Caller ID with name provides both name and number. Separate charges apply. ✆ Customer Originated Trace To deactivate: To activate this service, immediately pick up the phone and touch: *57 (Rotary phones dial 1157). ✆ Caller ID Blocking Listen for a confirmation message indicating that your This feature prevents your telephone number from trace was successful. The number of the last call you being sent to users of the Caller ID service. Blocking received will be recorded by the law enforcement is available on a per call basis or per line basis. Per agency. Please keep a note of the times and dates in call blocking must be activated from your telephone. which you receive a confirmation message indicating NDTC can add a per line block at your request. that a trace has successfully been performed. If your call cannot be traced, please contact your local To activate: *67 (Rotary 1167) telephone company for additional information. Contact the local law enforcement agency to handle the To deactivate a per line block on a per call basis: annoyance call problem. There is a fee for each *82 (Rotary 1182) successful trace. This service should only be used to trace life threatening calls or calls which are of a harassing nature in which you may want to press charges. ✆ Anonymous Call Rejection If you have Caller ID and the party calling you has their number blocked, this service blocks that call from coming through and routes it to a recording. NDTC must activate this feature on your line. To activate: *77 (Rotary 1177) To deactivate: *87 (Rotary 1187) 4 ADVANCED CALLING (CLASS SERVICES) N HOW TO USE YOUR NEW ADVANCED CALLING SERVICES O R ✆ Custom Ringing ✆ Selective Call Forwarding You need to reach someone, but their phone is busy. This feature allows you to create a list of 15 This service allows you to create a list of 12 calling T Auto Call Back calls the party you’re trying to reach incoming numbers that you want to be recognized numbers set up to forward on to a designated H every minute for 30 minutes. by a special ring or call waiting tone. Listen for remote number where you are able to take calls. prompts for setting up list of numbers. Listen for prompts to create your list. To activate: *61 (Rotary 1161) To activate: *63 (Rotary 1163) D A To deactivate: *61 (Rotary 1161) To deactivate: *83 (Rotary 1183) K O Your phone rang, but you were unable to answer it in ✆ Selective Call Acceptance ✆ Selective Call Rejection time.
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