2012

vol.1 Thistle The Magazine of Jardine Matheson

Group Chairman Celebrates 50 years with Jardines > page 3

Group Managing Director Attends Asia-Pacific Summit in Hawaii > page 6

Gala Celebrates Mandarin Oriental’s Paris Debut > page 9

Hongkong Land – Expanding its Commercial Property Portfolio Across Asia Past, Present and Future

As we enter the new Year of the Dragon, it is a good time to reflect on the past, make the most of the present and look to the future.

At a special dinner held at Mandarin Oriental, Tokyo on 8th December, directors of our main listed companies and country heads came together to celebrate Group Chairman, Sir Henry Keswick’s 50 years with Jardine Matheson. A presentation described the Group’s colourful history during the past half century and the Chairman’s great contribution in building the business to where we are today.

In our feature on pages 14 to 19, we see how Hongkong Land, one of Asia’s leading property investment, management and development groups, is making the most of the present by extending its brand across Asia and positioning itself for further expansion.

As to the future, I shall be stepping down as Group Managing Director at the end of March after six challenging but very enjoyable years in this position, and so this is the last time I shall address you in this column.

Since I joined Jardines in 1969, there have been many changes. At that time, we were primarily an agency house with the majority of our business in Hong Kong and despite our long history we were a much smaller group than we are now. Today, we also have market leading businesses in many sectors with an excellent position in Southeast Asia complementing our historically strong position in Greater China. We have a sound balance sheet providing a springboard for further expansion. While great businesses and sound finances are important ingredients for success, I believe that even more important is the professionalism, dedication and enthusiasm of our staff. And I would like to thank you all sincerely for your tremendous efforts in driving growth across our Group.

I have every confidence that in the future, the Group will continue to develop and prosper, reaching new heights, and I look forward to my ongoing association with Jardines as a non-executive director of our principal listed companies.

Anthony Nightingale At the Centre 2 Group Chairman Celebrates 50 years with Jardines Asia Pacific Regional Board Meeting Held in Japan Group Results Reflect Satisfactory Market Conditions Group Managing Director Visits Southwest China 2 Projects …

Leadership 8 Gala Celebrates Mandarin Oriental’s Paris Debut Gammon Joint Venture Wins Strategic Rail Network Contract Jardine Lloyd Thompson Expands its Presence in Italy and Chile New Attractions at Mandarin Oriental Hotels …

Feature 14 Hongkong Land – Expanding its Commercial Property Portfolio CONTENTS Across Asia 18

Performance 20 Prestigious Awards for Marina Bay Financial Centre Wellcome Hong Kong Brands Awards Break All Records Outstanding Customer Service from Group Companies in Hong Kong …

Spirit 26

CENTRAL Rat Race Raises Record Funds for MINDSET MINDSET Participates in World Congress Party Time for Boys’ and Girls’ Clubs 26 Association Families IKEA Soft Toys Help Fund Rural Projects …

People 34 Hactl Unveils Vision 2015 Senior Management Changes Group Celebrates St Andrew’s Day Enterprise at Work … Jardine OneSolution 35 Group Chairman Celebrates 50 years with Jardines

AT THE CENTRE 3

Group Chairman Celebrates 50 years with Jardines

A special dinner was held at Mandarin At the Centre Oriental, Tokyo on 8th December 2011 to celebrate Group Chairman Sir Henry Keswick’s 50 years with Jardine Matheson. The event was attended by directors of a number of the Group’s main listed companies and country heads.

During the dinner, Group Managing Director Anthony Nightingale gave a well-received illustrated presentation of Sir Henry’s half century with the A presentation on Group Chairman Sir Henry Keswick’s half century with Jardine Matheson was given by Group Group, which began in Hong Kong in Managing Director Anthony Nightingale during the special dinner held to mark the event at Mandarin Oriental, Tokyo. 1961, the same year that the Group was listed on the Stock Exchange there. political. Using comparable figures, the vision and the determination of Group’s after tax profits have increased Henry Keswick.” Paying tribute to Sir Henry, 100 fold over the period, rising from Mr Nightingale said, “In the past US$14 million to US$1.4 billion, while As a record of his 50 years with the 50 years since its flotation, Jardine our market capitalization has grown by Group, Sir Henry was presented with a Matheson has developed and nearly 200 times. limited edition ‘Semicentennial’ report prospered, and in doing so has for Jardine Matheson, in which he overcome many challenges and “An important ingredient in this features prominently, and an engraved setbacks, both commercial and success is the leadership, the gold watch.

Asia Pacific Regional Board Meeting Held in Japan

For the first time, the Jardine Matheson situation, politics in Japan, and relationships in the motor and heavy Group’s annual Asia Pacific Regional opportunities and challenges in equipment industries, and the Group’s Board (APRB) meeting was held in mainland China, as well as updates valued relationships with the country’s Japan, at Mandarin Oriental, Tokyo. The on Group businesses. Guest speakers three largest banks. event brings together Board members, were Taro Aso, a former Prime Minister country heads and chief executives of of Japan, and Jesper Koll, Head of The APRB meeting ended with a the Group’s main listed companies. Japan Equity Research at J P Morgan. cocktail reception hosted by Group Chairman Sir Henry Keswick for The APRB programme consisted of The Jardine Matheson Group has government officials, local business a series of presentations covering significant links with Japanese partners and colleagues based matters relating to the global economic companies, in particular Astra’s in Japan. 2012 vol.1

Participants at the Jardine Matheson Asia Pacific Regional Board Meeting held on 9th December 2011 at Mandarin Oriental, Tokyo. Thistle Group Results Reflect Lord Powell Visits Beijing Satisfactory Market During a visit to Conditions Beijing, Matheson & Co Director Lord The Jardine Matheson Group’s Powell of Bayswater Interim Management Statement met with Chen Yuan, for the period 1st July to 8th Chairman of the November 2011 reported that Development Bank satisfactory market conditions of China, to discuss were being experienced by many the outlook for the of its businesses and confirmed Chinese economy. that, despite the uncertain global economic environment, overall results were ahead of 2010. Midnight Gun Marks Beginning of 2012 Jardine Pacific’s operations The traditional Jardines’ Midnight Strategic Development, a Member continued to produce some Gun Salute to the New Year was fired of the Committee on Strategic strong performances, although by Mrs Christina Nightingale, wife of Enhancement of Hong Kong as an Gammon Construction’s result Jardine Matheson Group Managing International Finance Centre, a had been affected by two difficult Director Anthony Nightingale, who is Member of the Committee on Real projects. Jardine Motors achieved retiring at the end of March after six Estate Investment Trusts of the good sales in Hong Kong, but its years in the position. Securities and Futures Commission, earnings were lower due to the poor a Vice President of the Real Estate trading conditions in the United Mr Nightingale has served in a Developers Association of Hong Kingdom and reduced margins in its number of senior executive positions Kong and a Council Member of the mainland China operations. Jardine since joining the Group in 1969 and Employers’ Federation of Hong Lloyd Thompson was trading well in joined the Board in 1994. He will Kong. He is Chairman of the Sailors difficult markets. remain associated with the Group as Home and Missions to Seamen, a a non-executive director of its main Hong Kong Representative to the Hongkong Land’s commercial listed companies. APEC Business Advisory Council, property interests were benefiting Chairman of the Hong Kong-APEC from high levels of occupancy and Mr Nightingale also holds a Trade Policy Study Group Limited, mostly positive rental reversions. number of positions in the public and a Member of the Mayor of Dairy Farm was continuing to trade sector. He is a Non-Official Chongqing’s International Economic ahead of the same period last year Member of the Commission on Advisory Council. with growth in sales and earnings. Mandarin Oriental’s Tokyo property continued to be impacted by low levels of occupancy, but demand in most of its other markets enabled average room rates to increase further. Jardine Cycle & Carriage saw some improvement in income from its non-Astra motor interests. Astra itself was delivering strong results with good performances across all its major business segments. The Jardines’ Midnight Gun fired by Mrs Christina Nightingale heralds the arrival of 2012. 5

Farewell for Indonesian Ambassador

Jardine Matheson Chairman At the Centre Sir Henry Keswick (centre) and Director Simon Keswick (fifth left) attended a farewell reception at the Mandarin Oriental Hyde Park, London, for the departing Indonesian Ambassador to the United Kingdom, His Excellency Yuri Octavian Thamrin (fourth left).

Group Managing Director Visits Southwest China Projects

Jardine Matheson Group Managing and Hongkong Land Chief Executive Deputy, Dong Jianguo, to see the site Director Anthony Nightingale travelled Y K Pang. for Zung Fu’s first dealership in the city. to Southwest China to visit Group projects in Chengdu and Chongqing. First stop was Chengdu where Over the next two days Mr Nightingale He was accompanied by Jardine Mr Nightingale visited Zung Fu’s new visited Jardine Matheson’s many Matheson China Chairman David Hsu Mercedes-Benz Nanxing showroom. projects in Chongqing including all Mr Nightingale also toured three of Hongkong Land’s major the site of Hongkong Land’s residential property projects, which new development project, together constitute one of the largest W E City. His final stop foreign investments in the city. in Chengdu was to call on Jinjiang District Party Mr Nightingale was also received by Secretary Zhou Siyuan. the Mayor of Chongqing, Huang Qifan, called on the Party Secretary of the Next stop was Chongqing Liangjiang New Area, Weng Jieming, where Mr Nightingale was and met British Consul General Simon accompanied by the Head of Lever and Madam Zou Xiaoping, Third right: Jardine Matheson Group Managing Director Anthony the Chongqing Land Bureau, Director of the Liangjiang Forum Nightingale and his delegation with (centre) Mayor of Chongqing Huang Qifan. Zhang Dingyu, and his Preparation Committee.

Group Increases Stake in Jardine Lloyd Thompson to Over 40%

The Jardine Matheson Group has a premium of 23.6% to the closing “I believe that the strengthening of increased its shareholding in Jardine price of the shares on the last the ties between Jardine Matheson Lloyd Thompson (JLT) from 30.35% to business day before the and JLT will benefit our clients, our over 40.35%. This was achieved through announcement of the offer. people, the partners with which we a £166 million (US$209 million) partial trade and our shareholders,” said cash offer, which received a strong The structure of the partial offer was JLT Chief Executive Dominic Burke. positive response from shareholders. designed to provide JLT with a stable “It represents a material vote platform from which to pursue its of confidence in JLT at a time of 2012 The offer for 10% of the share capital of growth strategy while allowing it to considerable economic turmoil, as vol.1 JLT, which is listed on the London Stock benefit from the reinforced support of well as a long-term commitment to Exchange, was made at a price of the Jardine Matheson Group in Asia JLT’s independence.”

765 pence per share. This represented and elsewhere. Thistle Group Managing Director Attends Asia-Pacific Summit in Hawaii

In his role as Hong Kong’s Minister of New Zealand, Bill representative to the Asia-Pacific English. In addition, Mr Nightingale Zung Fu Driving Economic Cooperation Business also attended a small group APEC its Network Across Advisory Council (ABAC), Jardine Leaders’ dinner with the Malaysian Southern China Matheson Group Managing Director Prime Minister, Najib Razak. Anthony Nightingale attended the Almost a quarter of a century after Fourth 2011 ABAC Meeting and related The highlight for Mr Nightingale of Jardine Motors Group subsidiary events of the APEC Economic Leaders’ the weeklong event was attending Zung Fu first established a presence Meeting (AELM) held in Honolulu, the small group ABAC Dialogue in mainland China, the company is Hawaii in November. with five APEC Economic Leaders, driving forward its ambitious plan to which included President Hu be the number one Mercedes-Benz Mr Nightingale chaired the meeting Jintao of China, and the Presidents dealer in Southern China. of the ABAC Action Plan and Advocacy of Chile, the Philippines and Working Group (APAWG) to enhance Vietnam. US President Obama Long before mainland China became a working linkages with APEC, track the also sat in on the first part of the market for luxury cars, Zung Fu set up progress of ABAC’s recommendations hour-long meeting during which the first of a series of repair workshops to APEC and develop action and Mr Nightingale and 14 other ABAC in 1986. In 1993, Shenzhen Zung Fu advocacy plans on key ABAC priorities. representatives discussed key was opened as the first Mercedes- Mr Nightingale will continue to serve messages and recommendations Benz authorized service centre in as the ABAC APAWG Chair in 2012. on the business sector’s priorities Southern China. From these initial and concerns with the Leaders. strategic moves, Zung Fu (China) has During the AELM, Mr Nightingale was Subjects covered included Regional built up a network of 23 Mercedes- also invited to be one of the panelists Economic Integration, Sustainable Benz and 11 smart car outlets as well in the session ‘Investment Frontiers: Growth, Support for Small and as four StarElite outlets, which sell Where is the Smart Money Going?’ Medium Enterprises, and Growth well-maintained and certified pre- at the APEC CEO Summit. Fellow and Job Creation. owned cars from Mercedes-Benz. panelists included the Deputy Prime Today, Zung Fu (China) is the biggest Mercedes-Benz dealership network in South, Mid-South and Southwestern China, with a customer base of over 80,000. In 2011, the company sold more than 20,000 units of Mercedes- Benz and smart vehicles, which represents 40% year on year growth. In South China, it has achieved a 50% market share.

“Over the next three years, Zung Fu plans to grow its network further to more than 40 outlets spread over Southern China,” said Zung Fu Chief Executive Michael Lee.

Second left: Group Managing Director Anthony Nightingale participating in a discussion panel at the APEC From its earliest days in Southern CEO Summit in Honolulu, Hawaii. Fellow panelists were from left: Bill English, Deputy Prime Minister and China, Zung Fu’s strategy has been Minister of Finance, New Zealand; Jerry Webman, Chief Economist, Oppenheimer Funds; and the panel’s Moderator, Diane Brady, Senior Editor and Content Chief, Bloomberg Businessweek. to predict the economic development 7

potential of evolving cities and pre-

empt competitors by being the first At the Centre Mercedes-Benz dealer to establish a presence in their key areas.

For example, Zung Fu made a move into Changsha, the provincial capital of Hunan and now a key city in the Mid-South, in 2004. In 2008, Hunan Zung Fu was relocated and upgraded to become the largest car dealer in the region. In 2011, Xiangtan Zung Fu was set up to extend the network in Hunan province into more major cities. Jardine Motors Group Chief Executive Adam Keswick (centre right) and Jardine Pacific Finance Director Geoffrey Brown (centre left) attended the opening ceremony of Chengdu Zung Fu Nanxing, Zung Fu’s second “Similarly, Zung Fu was among the dealership in the city. first luxury car dealers to recognize the potential of Chengdu when, in 2000, investment in this area is very the group is exploring potential the Chinese Government announced important for Zung Fu’s future new markets in Guangxi and several its plans to encourage investment development,” said Mr Lee. other provinces, as well as planning in this vast underdeveloped to further expand its network in Western region,” explained Mr Lee. With this in mind, Zung Fu’s next Guangdong Province’s second and “Subsequently Chengdu Zung Fu strategic move will be into the third tier cities. opened as the first Mercedes-Benz Chongqing market where it expects to dealer in Sichuan province in 2001.” establish a dealership by 2013. This “The enormous economic growth of will enable the group to maximize the the region and subsequent consumer Last November, Zung Fu opened its business potential of the area and demand for high-end vehicles has second dealership in Chengdu – create a stronger network comprising created a period of impressive Chengdu Zung Fu Nanxing – and a the dealerships in Chengdu and growth. Zung Fu’s careful strategic third, Chengdu Zung Fu Yixing, is due Chongqing and in the years ahead, the planning has ensured that we have to open in the first half of this year. addition of other new dealerships in been well-placed to make the most of Sichuan province’s second tier cities. that and this is a situation we expect “Both Chengdu and Chongqing in to capitalize on further in the years Sichuan Province form an important Zung Fu plans to extend its presence ahead,” said Mr Lee. economic hub in the Southwest in other areas too, in order to maintain region of China. Hence, continuous its leading market position. Currently

Zung Fu, which has grown to become the largest Mercedes-Benz dealer group in Southern China, is continuing to expand its network further. 2012 vol.1 Thistle Gala Celebrates Mandarin Oriental’s Paris Debut

LEADERSHIP 9

Gala Celebrates Mandarin Oriental’s Paris Debut Leadership Mandarin Oriental, Paris celebrated Gagnaire, Mireille Darc, Patricia Kaas, brand in Paris,” said Mandarin its entry into Paris society with a Frank Leboeuf, Aurélie Dupont and Oriental Hotel Group Chief Executive glamorous gala attended by more Julie Depardieu. Edouard Ettedgui. “We look forward to than 500 celebrities, dignitaries and establishing the hotel as a benchmark society guests. “This chic gala was the perfect way in the city for service excellence, to celebrate the arrival of our luxury elegance and style.” Guests were treated to a performance from internationally-renowned From left: MOHG virtuoso violinist Vanessa Mae, an Chief Executive Edouard Ettedgui amazing display by the award-winning with Mandarin Guangzhou Acrobatic Troupe of China Oriental ‘fans’ Vanessa Mae, and a ‘dance of the fans’ invoked by Kenzo Takada, Helene Grimaud choreographer Blanca Li, whose show and Liam Neeson was inspired by Mandarin Oriental’s at the gala to celebrate the fan symbol. debut of Mandarin Oriental, Paris. Among the celebrities present were Alain Delon, Liam Neeson, Maggie Cheung, Kenzo Takada, Helene Grimaud, Bruno Frisoni, Pierre

Gammon Joint Venture Wins Strategic Rail Network Contract

A Gammon joint venture with Leighton This is the biggest and final XRL civil utility diversions. Excavation to a Asia has commenced work on a contract and the second XRL contract depth reaching 33 metres will require HK$8.9 billion (US$1.15 billion) contract secured by the joint venture, following the removal of 1.7 million cubic metres awarded by the MTR Corporation to the award of the West Kowloon Terminus of earth and the placement of 600,000 construct the West Kowloon Terminus Approach Tunnel South project. cubic metres of concrete and 150,000 Station North for the Guangzhou- tonnes of reinforcement steel. Shenzhen-Hong Kong Express Rail Construction will take place in a highly Link (XRL), which forms part of China’s urbanized environment, requiring On completion, the project will strategic national express rail network. sensitive management of road and provide a world-class rail terminus and serve as an international gateway to China. A key element is a dramatic steel and glass roof structure that will be a prominent feature of the Kowloon skyline.

“The joint venture is particularly delighted that our technical competence and reputation for excellent quality have enabled us to win another prestigious contract

on the XRL. We are confident we will 2012 safely deliver a development of the highest quality,” said Gammon Chief vol.1 Executive Thomas Ho. A computer-generated impression of how the station concourse at West Kowloon Terminus will look on

completion of the contract won by the Gammon joint venture. Thistle Jardine Lloyd Thompson Expands its Presence in Italy and Chile

Jardine Lloyd Thompson (JLT) is in 2020. Alta is the expanding its presence in Italy and Chile. holding company of Orbital Corredores de Italian Deal Lays Foundation Seguros, the fourth for Future Growth largest insurance broker in Chile, and In Italy, JLT has signed heads of Alta Re, a reinsurance agreement to combine its existing broker which Italian broking business Jardine Lloyd commenced operations Thompson S.p.A. with the business of in April 2010. It has Marine & Aviation S.p.A (M&A), one been a member of of the oldest brokers in the Italian the JLT International Jardine Lloyd Thompson has expanded its presence in Chile. insurance market. Following the Network since 2010. transaction, JLT will have a 25% interest Chile Acquisition Adds in the newly formed joint venture and will Leading Firms to JLT Group “These developments are further have representation on the board with steps forward in JLT’s strategy of JLT senior employees forming part of the In Chile, JLT has completed the building our international reach and ongoing senior management team. JLT acquisition of an initial 50.1% interest relevance with a focus on our core will also acquire a 25% interest in Marine in the share capital of Alta SA with specialisms,” said JLT Chief Executive Aviation & General (London) Ltd. an option to acquire a further 25% Officer Dominic Burke.

Asia Risk Council Turns Five

The Asia Risk Council (ARC), which was annual meeting, which was held in natural disasters; and risks established by Jardine Lloyd Thompson Hong Kong. Delegates came from associated with the advent of (JLT) in 2007, has marked its fifth 11 countries, across major industries, cloud computing. anniversary. The Council was set up to which included transportation, provide a forum for ‘decision makers finance, telecommunications and “The ARC has achieved significant on risk’ from across Asia to meet their power, as well as from government growth in attendance since its peers and debate issues to help raise and non-governmental agencies. inception, which attests to its high the region’s culture of risk awareness. The focus of the event was on relevancy and recognition as the emerging risks, with further sessions premier risk management event in A record 85 JLT clients and prospective addressing issues such as Corporate Asia,” said JLT Asia Managing clients participated in the fifth Social Responsibility; dealing with Director – Risk Consulting Paul Clarke.

Zung Fu Fun Day for Mercedes-Benz Customers

Kids enjoy the games at the ‘Zung Fu Fun Day 2011’, which was attended by more than 3,000 Mercedes-Benz customers in Hong Kong and held at the AsiaWorld Expo adjacent to Hong Kong International Airport. The latest Mercedes-Benz models including the new CLS, C-Class, SLK and C-Coupe were on show, along with a wide selection of AMG products. 11

Hongkong Land Achieves Significant Milestones Leadership Hongkong Land has achieved at MBFC makes the development one Minister, Co-ordinating Minister for significant milestones in Singapore of the largest providers of prime Grade National Security and Minister for and Jakarta. A office space – nearly three million Home Affairs. square feet – in Singapore. In Singapore, the third and final tower In Jakarta, PT Jakarta Land, in which at joint venture development Marina Guest of honour at the symbolic Hongkong Land has a 50% interest, Bay Financial Centre (MBFC) has been topping-out ceremony was Teo Chee has celebrated the topping-out of topped out. The completion of Tower 3 Hean, Singapore’s Deputy Prime World Trade Center II.

The 30-storey World Trade Center II office tower in the heart of Jakarta’s Central Business District (CBD) will be the most modern commercial building in Indonesia when it is completed in the middle of this year.

“The topping-out of World Trade Center II is a symbol of our long-term commitment to the Indonesian market and our absolute focus on developing and managing high-quality, market- At the topping-out ceremony for World Trade Centre II are from left: Tom Aaker, Chief Executive Officer, Standard Chartered Bank; Y K Pang, Chief Executive, Hongkong Land; Dr Ing. Fauzi Bowo, Governor, DKI leading buildings in key CBD locations Jakarta; Elizabeth Proust, Director General, Total E&P Indonesie; Dr Vince Cable, Secretary of State for around Asia,” said Hongkong Land Business, Innovation and Skills, Government of the United Kingdom; Siti Hartati Murdaya, President Director, Central Cipta Murdaya; and David Fletcher, President Director, Permata Bank. Chief Executive Y K Pang.

New Attractions at Mandarin Oriental Hotels

Mandarin Oriental hotels in Hong new all-day dining Kong, Jakarta and Kuala Lumpur venue. Mosaic have each launched new culinary boasts an elegant attractions, while in Singapore a new interior and features luxurious ‘Spa at Mandarin Oriental’ a mix of local and has been introduced. international cuisine.

In Hong Kong, The Excelsior has Meanwhile in unveiled a new look for Chinese Singapore, the new restaurant, Yee Tung Heen, inspired ‘Spa at Mandarin by the Chinese dramatic art of Bian Oriental’ has already Lian (Sichuan opera). Guests also received the coveted The spa at Mandarin Oriental, Singapore offers a sanctuary of healing, enjoy ‘culinary art pieces’ provided by relaxation and calm. Forbes ‘Five Star Award’ Executive Chef Ho Wah using the best for excellence, and ingredients from Southern China. So, an expert in authentic Cantonese is one of only two spas in the city to and Szechuan cuisine. achieve this honour. Facilities include

At Mandarin Oriental, Jakarta, six treatment rooms, a reflexology 2012 Chinese restaurant Xin Hwa has Guests at Mandarin Oriental, Kuala area, a tea lounge and one-to-one undergone a number of changes to Lumpur now have another award- consultation areas. There are also vol.1 enhance its ambience and interior winning restaurant to choose from two private Spa Suites and a VIP and introduced its new chef, Chan Yiu with the opening of Mosaic, a Treatment Suite. Thistle Market Place by Jasons Strong Group Presence at Cambodia Brand Campaign Brings Investment Conference Tremendous Results The Jardine Matheson Group had a strong presence at the biennial investment conference organized by the International Business Chamber of Cambodia and held in Phnom Penh.

For the third time, the Group was a lead sponsor of the ‘Global Challenges, Cambodia’s Responses’ event, which also provided a good opportunity to showcase the Group’s increasing interest in Cambodia with its high GDP growth rate, emerging Left: Jardine Matheson Country Chairman, Vietnam MTR trains on the Hong Kong and Tsuen Wan lines Alain Cany with the Deputy Prime Minister of have been transformed into Market Place by Jasons middle class and increasing Cambodia, Sok An at the Jardines’ booth at the shopping aisles. consumer wealth. ‘Global Challenges, Cambodia’s Responses’ investment conference.

The Jardine Matheson booth at the beginning of the 2000s with Market Place by Jasons has launched entrance to the conference hall the establishment of Jardine the second stage of its Hong attracted considerable attention and Schindler (Cambodia) Ltd. This Kong-wide marketing campaign was visited by Deputy Prime Minister was followed in 2009 by a 12.25% ‘Your Lifestyle Supermarket’. This and Minister of the Economy and investment by JSH Asian Holdings follows on from the first ten-week Finance Keat Chhon, as well as the Limited in ACLEDA Bank Plc, stage launched in May 2011, which Minister of the Council of Ministers Cambodia’s largest bank, and a successfully boosted brand awareness and Deputy Prime Minister Sok An. US$35.7 million Hongkong Land and popularity. purchase last year of development Jardines’ current presence properties in Phnom Penh and The second stage features widespread in Cambodia dates from the Siem Reap. television advertising of the brand, as well as on Mass Transit Railway (MTR) trains, buses and minibuses. Hactl Launches New IT System for SuperTerminal 1 A key element is the transformation of the inside of MTR trains on the Island Hong Kong Air Cargo Terminals former airport, Kai Tak. Developed by and Tsuen Wan lines into Market Limited (Hactl) has introduced a HACTL Solutions Ltd, an independent Place by Jasons supermarket aisles. totally new cargo management company established in 2009, the Brand building activities have also system, COSAC-Plus, to SuperTerminal new system embodies hundreds of been extended into events such as 1, the world’s largest independent air improvements and handles images the annual Hong Kong Wine & Dine cargo handling facility. This follows for the first time. Festival, amongst other customer almost three years’ development and engagement activities, in-store events a HK$240 million (US$31 million) “COSAC-Plus builds on the impressive and promotions. investment. functions of its two predecessors, and presents a greatly-enhanced system Over the last four years, Market Place COSAC-Plus is the third generation in a modern, user-friendly format,” by Jasons has expanded rapidly in of the groundbreaking cargo said HACTL Solutions Director Tan Hong Kong to its current 16 stores. management system first introduced Chee Hong. by Hactl in 1976 at Hong Kong’s 13

Two Firsts for Jardine Aviation Services

Jardine Aviation Services (JAS) has Leadership scored two recent ‘firsts’ at Hong Kong International Airport.

Successful Debut of Dreamliner

In one, JAS successfully handled the world’s first commercial flight of the new Boeing 787 Dreamliner operated by All Nippon Airways (ANA) from Tokyo to Hong Kong in October 2011.

JAS ground handling teams greeted Jardine Aviation Services provides ramp handling services for All Nippon Airways’ Boeing 787 Dreamliner aircraft. the Dreamliner with professional flight operations, load control and ramp JAS Pioneers Green Airport deployed by JAS’ Airport Dispatch handling services. The Dreamliner’s Mobility & Station Control and Occupational arrival marked a new era of aviation Health & Safety departments for the industry, as it is one of the world’s In the second ‘first’, JAS, as a selected transportation of flight documents and greenest aircraft in terms of noise pilot programme partner of Mercedes- personnel, as well as ramp patrolling. production and fuel efficiency. Benz Hong Kong, has introduced two zero-emission smart electric cars to its “These smart electric drives are a JAS has been a trusted ground handling fleet as part of its green initiatives to visible example of how JAS takes partner for ANA since 2005 and has reduce carbon emissions at Hong Kong advantage of technical innovation recently extended the scope of its International Airport. to cope with the carbon issue at the operations for the airline to also cover airport,” said JAS General Manager, passenger services, thus providing an In what is a one-year trial programme, Marketing Services Dave Li. integrated airport-service solution. the two electric drives are currently

JEC Wins New Business

Jardine Engineering Corporation (JEC) In Shanghai, JEC is to supply one water and the exhaust emissions of has won a series of new contracts in of the largest combined cooling, gas engines and use them to supply Shanghai and Hong Kong. heating and power (CCHP) systems in cooling and heating respectively. mainland China for two substations in Hongqiao In Hong Kong, a JEC joint venture is Business District, Core to upgrade the preliminary sewage Area Phase 1. treatment works at Sandy Bay, Cyberport, Wah Fu, Aberdeen and Ap Hongqiao Business Lei Chau. This means that JEC is now District is the first involved in the upgrading of all such low-carbon economic works in the Harbour Area Treatment development in Scheme Stage 2A project. Shanghai. As an

example of energy Reflecting JEC’s expertise in providing 2012 efficiency and emission reliable power supplies for critical

reduction, in addition facilities, the company is to supply the vol.1 to power generation, standby generating plant for a data A computer-generated visual of how the combined cooling, heating and JEC will recover the centre facility in Kwai Chung. power system located at the North substation in the Shanghai Hongqiao Thistle Business District will look on completion. waste heat from jacket Hongkong Land – Expanding its Commercial Property Portfolio Across Asia

FEATURE 15

Hongkong Land – Expanding its Commercial Property Portfolio Across Asia Feature

From Hong Kong where the group into the stylish area of has established one of the best business efficiency and commercial property portfolios in the metropolitan lifestyle that world, Hongkong Land is currently it is today,” said Hongkong developing its brand across Asia, Land Chief Executive applying its expertise and experience Y K Pang, “and it is from to evolving new commercial districts here that we are expanding and setting new standards of our business throughout partnership, integrity and excellence. the region, while continuing to reinvest in Hong Kong.” Founded in Hong Kong in 1889 and closely involved from the outset in In Singapore, Hongkong the growth of the city, Hongkong Land has worked closely Land is today one of Asia’s leading with Government property investment, management authorities and its joint and development groups. It owns and venture partners to create manages some 450,000 sq. m. the new financial and (five million sq. ft.) of prime business district of Marina commercial space that defines the Bay, while in Macau, heart of Hong Kong’s Central Business ‘One Central Macau’ is fast District (CBD) as well as managing a becoming the enclave’s further 450,000 sq. m. in Singapore, premier destination. In along with operations in Macau, mainland China, where Marina Bay Financial Centre – Hongkong Land’s latest joint venture development in Singapore’s new Central Business District. Vietnam, Thailand and Indonesia. Hongkong Land recently The group also develops premium won the tender to develop residential properties in a number of an integrated retail centre on a the city. In other markets too such as cities in the region. premier site in the heart of Beijing, Vietnam, Cambodia and Indonesia, the group will apply its successful Hongkong Land is helping to improve “Hongkong Land helped to form and Central concept to what is expected to city areas, set new benchmarks for then develop Hong Kong’s city centre become an international landmark in architectural and retail standards, and introduce new property management capabilities.

“Hongkong Land’s properties in Hong Kong and other Asian centres are recognized as market leaders and house the world’s foremost financial, business and luxury retail names,” explained Mr Pang. “Each property commands a prime location and when completed, each is managed by our own specialist teams. They work around the clock to deliver the very personal property management

standards and tenant services for 2012 which Hongkong Land has become an

industry byword.” vol.1 In Hong Kong, the Landmark’s skylighted Atrium is home to many of the world’s most famous fashion brands. Thistle Brand Central Sets the Standards

Hongkong Land’s Central portfolio the key pillars of product, service and Sustainability has been integral to sets the standards for all the group’s marketing excellence,” said Executive Hongkong Land’s business philosophy developments around the region. Director, Commercial Property, for many years and the group is Comprising 12 premium commercial Raymond Chow. “It conditions our committed to the ongoing reduction properties interlinked by a network of thinking and defines our every action. of carbon emissions from its buildings footbridges, this hub forms the heart Even as the best, we believe we can through energy efficiency, the use of of the city’s CBD. The office buildings always strive for better.” new technologies and materials and are occupied by many of the world’s applying best practices. leading multinational companies and Regarding its clients as partners, banks, while its 54,700 sq. m. of retail Hongkong Land endeavours to “We have a very strong track record, space houses the flagship stores of proactively manage their tenancies too, of pioneering products and virtually every global luxury brand, and ensure they run as smoothly as solutions that benefit our environment one of the greatest concentrations possible. Its Customer Service Centre as well as our tenants,” said Mr Chow. anywhere in the world. Most recent has been the Over the years, Hongkong Land has introduction of a green roof continued to refine and upgrade its project during a complete Central portfolio ensuring that it keeps retrofit of the podiums pace with technology and trends and of both The Landmark remains the location of choice for both Atrium and The Rotunda, local and international businesses, Exchange Square to create as well as the preferred destination a rooftop environment of local and visiting shoppers, that can sustain plant particularly those from the growing life and is aesthetically mainland China market. Most recently pleasing, while this has included the refurbishment reducing the buildings’ of The Landmark, Prince’s Building carbon footprints. and The Forum. Integrated facilities such as The Landmark Mandarin Hongkong Land has also Oriental hotel and new retail concept, been actively involved in Landmark Men, also play an important enhancing the public areas role in defining Hongkong Land’s around its buildings. In reputation for innovation. The latter, Prince’s Building was the first Hongkong Land property to undergo Hong Kong, the group has ‘CENTRAL Cityscape’ refurbishment, not only enhancing its ambience, which opened in mid-2011, required a but that of the surrounding areas as well. worked closely with the complete revamp of The Landmark’s Hong Kong Government first basement floor to create a supports these relationships, while since 2003 on ‘CENTRAL Cityscape’, one-stop fashion hub for the male ongoing upgrades such as improved an initiative which focuses on features trendsetter. Another innovation has directional signage, and state-of- such as trees and greenery, signage been to increase the emphasis on the-art lifts and escalators ensure and lighting to create a welcoming Central as a dining destination, with that its buildings operate efficiently ambience and, where possible, the area now boasting four restaurants and effectively. enhance personal safety and security with Michelin Stars. too through improved pavements “We pride ourselves on our long-term and drainage, and railings separating Underpinning the success of Central is relationships with our clients, many pedestrians from traffic. Hongkong Land’s continual quest for of whom will often be with us for over excellence, which is exemplified in the 15 years,” said Mr Chow. “Indeed, we “We believe that through initiatives levels of property management and even have clients who have been with like Cityscape we can contribute to the customer service it offers. “Excellence us for three generations – grandfather, life and well-being of the communities is at the core of all we do and forms father and now, son.” around our buildings,” said Mr Chow. 17

Developing New Markets in Asia Feature

Singapore

In Singapore, Hongkong Land manages a portfolio of assets that represents the approximate size of Hong Kong. The group first entered this key market just over a decade ago with its first project, the wholly-owned office development, One Raffles Link and its retail component, CityLink Mall. This was followed by joint venture project One Raffles Quay, a two- tower office development specifically designed to meet the requirements of leading financial institutions and multinationals. Most recently, One Raffles Quay – a joint venture commercial development in the new financial district of Singapore. Hongkong Land has been playing a key role in the joint venture project, Marina space, two residential towers with 649 Singapore’s growth as a global Bay Financial Centre (MBFC), which luxurious apartments and penthouses, business and financial hub.” is creating a new financial district and Marina Bay Link Mall, which will for Singapore on a prime waterfront provide 16,350 sq. m. of retail space. Indonesia site and is one of the most ambitious mixed-use developments under “This project is drawing on our key Hongkong Land first established a construction anywhere in the world. strengths and expertise in city centre presence in Indonesia in 2003 through developments,” explained Executive its 50% joint venture PT Jakarta The entire development comprises Director, South Asia, Robert Garman. Land, which owns and manages the three office towers offering “When completed in 2013, MBFC Metropolitan Complex in the heart of 278,700 sq. m. of prime Grade A office will play a vital role in advancing the capital. Currently this comprises 80,000 sq. m. of prime office space in three buildings. Another 57,000 sq. m. of office and retail space will come on stream later this year with the completion of World Trade Center II. This is the most advanced commercial office building in Jakarta and the first certified sustainable office building in the CBD. In addition, there is significant land for future development which will meet the growing demand from multinational corporations and leading Indonesian companies for premium office space in Jakarta’s CBD.

“Through the land bank we have the 2012 opportunity to further grow our city centre portfolio, while also seeking vol.1 opportunities to expand our footprint,” Through its 50% interest in Jakarta Land, Hongkong Land is poised to benefit from the future growth of the explained Mr Garman. Indonesian capital’s Central Business District. Thistle Vietnam the flooding, we are working hard on “We believe the Cambodian property marketing and promotions to ensure market offers great growth potential in Hongkong Land was an early investor a swift return to normal business the long term,” said Mr Garman. in Vietnam in 1995 as its economy and pedestrian traffic, as well as and infrastructure began to develop. raising substantial sums of money for Macau Central Building located next to flood relief.” Hanoi’s iconic landmark Hoan Kiem Although it is only two years since it Lake was followed by 63 Ly Thai To, Cambodia came on stream, One Central Macau which is near the Opera House. The has quickly established itself as the two prime properties, which comprise Last year, Hongkong Land took its flagship luxury retail centre in Macau. office and retail space, are both market first steps into Cambodia with the leaders with blue chip tenants. purchase of a property portfolio A waterfront mixed-use project consisting of four freehold sites in in the heart of the city, One Central As Vietnam continues to develop, Phnom Penh – a one-hectare site in Macau comprises seven residential Hongkong Land is currently exploring the CBD, which is to be developed; towers, a three-level shopping mall opportunities to expand its presence a smaller riverfront property in the housing many of the world’s to Ho Chi Minh City. key tourist area; and two serviced leading luxury brands, the 213-room apartment buildings, Colonial Mandarin Oriental, Macau hotel and “We were ahead of the game when we Mansions I and II – and one leasehold ‘The Residences & Apartments at moved into Vietnam and are keen to site in Siam Reap. Mandarin Oriental, Macau’, the first retain our market leading position with to open in Asia. further investment in other key areas Colonial Mansions are currently of the country,” said Mr Garman. undergoing a major refurbishment, “We spring-boarded brand Central which will set new standards for city into Macau and within a very short Thailand centre serviced apartment living time have created the ultimate when completed, as well as ensure urban luxury lifestyle in the heart Gaysorn Shopping Centre in Bangkok that Hongkong Land’s brand values of the city’s gaming paradise,” said is a prime example of Hongkong are maintained at the highest levels. Raymond Chow. Land’s ability to apply its brand Central concept outside Hong Kong. Following the establishment of a joint venture with leading Thailand property developer, the Gaysorn Group, in 2001, to refurbish, lease and manage Gaysorn, Hongkong Land effectively created what is today the city’s premier luxury retail centre. Located in the legendary Ratchaprasong Square shopping area, Gaysorn houses many of the world’s leading designer labels and Thailand’s top brands.

In spite of recent political unrest and the challenges of heavy city centre flooding, Hongkong Land takes a long- term view on the potential of Thailand.

“We feel Thailand has a promising future,” said Mr Garman. “Following One Central Macau has quickly established itself as the flagship luxury retail centre in Macau. 19

Feature

Mainland China located in the heart of Beijing. The 131,100 sq. m. development is in Although the group has been involved the western part of Wangfujing Dajie, Hongkong Land’s development of its in the residential property market an area that has a long history in brand in Asia achieved a significant in mainland China for more than China and is already seen as the prime step forward last year when it won a 15 years, this will be a strategic commercial and retail location in the key tender to develop an integrated long-term commercial project for city. Hongkong Land’s development retail centre on a site in Wangfujing Hongkong Land. will house leading brands from around the world and plans include a luxury Mandarin Oriental hotel.

“Beijing is an important centre for business in Asia and these investments are in line with our strategy to grow our property portfolio in key commercial centres,” said Mr Chow.

Outside Beijing, Hongkong Land is exploring opportunities for commercial developments in other mainland China cities such as Shanghai, while also looking at the potential of the country’s fast Hongkong Land is to develop an integrated retail centre on a site in Wangfujing located in the heart of Beijing. developing second tier cities.

Well Positioned for the Future

With its strong balance sheet At the same time, the group continues and cash flow, Hongkong Land to enhance its office and retail enters 2012 well positioned for properties in its key Hong Kong market. further expansion when suitable opportunities arise. Although the “Hong Kong is the original hub and global economy remains uncertain, we never lose sight of its importance in the Asian economies are robust, terms of its location and international creating increasing demand from position. Singapore is now also both foreign and local companies gaining substantial importance as for more office space as they grow the hub for South Asia and as a key their businesses in the region. financial centre in Asia,” said Raymond Chow. “With key holdings in both As Hongkong Land’s commercial markets, the advantage of working developments get underway in with international retailers and global Beijing and the group grows its companies, and being Asia’s premium presence in other parts of the landlord, we are well placed to take

region, it remains firmly focused advantage of any opportunity in 2012 on its goal of developing and the Asia region. We want to be the managing high-quality, market- best at what we do and we tend to vol.1 leading buildings in CBD locations take a long-term view rather than be The current redevelopment of The Forum at Exchange Square is the latest example of Hongkong Land’s around Asia. influenced by short-term trends.” ongoing efforts to upgrade and enhance its properties. Thistle Prestigious Awards for Marina Bay Financial Centre

Performance 21

Prestigious Awards for Marina Bay Financial Centre

Hongkong Land joint venture Performance development Marina Bay Financial Centre (MBFC) in Singapore has received prestigious awards from the The Hongkong Land International Real Estate Federation joint venture team celebrates its MIPIM (FIABCI) and MIPIM Asia, the region’s Asia 2011 Gold leading real estate exhibition Award for Phase 1 of its Marina Bay and conference. Financial Centre development in Singapore. MBFC Phase 1 and Marina Bay Residences won the Office and the FIABCI Prix d’Excellence Awards, an maximizing the potential of its prime Residential (High Rise) categories initiative to recognize top quality real waterfront location, as well as the respectively in the inaugural FIABCI estate projects around the world. economic and social advantages the Singapore Property Awards, which aim development brings to the community. to help promote Singapore’s merits in Meanwhile, Phase 1 of the MBFC design and architecture, and recognize development clinched the Gold award MBFC was one of 80 projects from excellence in real estate development for the Mixed-Use category in the 15 countries to participate in the projects or individual properties. MBFC MIPIM Asia Awards 2011, which honour 2011 awards. was evaluated on overall concept, outstanding real estate projects in the architecture and design, development Asia Pacific region. MBFC also won the “These latest awards reinforce MBFC’s and construction, community benefit, Participants’ Choice Award, which is position as a world-class integrated environmental impact, financial presented to the project that receives development that plays a key role and marketing. the most delegate votes. towards Singapore’s vision of being a key financial hub,” said Wilson Kwong, As a winner of the Singapore awards, The awards recognize MBFC’s Chief Executive Officer of Raffles Quay MBFC is now eligible to participate in achievements in successfully Asset Management.

Hactl Scoops Handling Award for Fifth Year Running

Hong Kong Air Cargo Terminals Limited SCALA finalists are initially shortlisted comprehensive abilities in handling (Hactl) has been named ‘Air Cargo based on industry votes, with the specialized cargo. Terminal of the Year’ for the fifth year category winners then selected running at the prestigious Supply Chain against numerous criteria by a judging “It is a great honour for Hactl to win Asia Logistics Awards 2011 (SCALA). panel of industry experts. this title for the fifth consecutive year,” said Managing Director Mark Hactl’s selection Whitehead. “However, we are not for the top award in any way complacent. Hong Kong was influenced and Hactl both face their separate by a number of major challenges for the future, factors including its but our dual aim is to ensure that proven IT expertise Hong Kong retains its status as the and systems, region’s most important air cargo its vast airline hub, and that Hactl remains the

network coverage, handling agent by which all others 2012 the high quality are measured both in Hong Kong of its ground and elsewhere.” vol.1 Left: Neil Morrison, Partner, Supply Chain & Logistics, Stones International, transportation presenting the ‘Air Cargo Terminal of the Year’ trophy to Hactl Executive Director Kenneth Bell. links and its Thistle Mandarin Oriental is Readers’ Choice

Mandarin Oriental Hotel Group placements. Mandarin Oriental, (MOHG) achieved high marks in the Las Vegas, which opened at the 2011 Condé Nast Traveler magazine end of 2009, also garnered its first ‘Readers’ Choice Awards’, with 14 spot in the annual survey. hotels capturing top placements in the survey. Five of the group’s properties Over 28,000 survey responses ranked among the Top 50 hotels were tabulated to determine the globally, including Mandarin Oriental, winners of the 2011 Readers’ Bangkok, Mandarin Oriental, Hong Choice Awards, one of the highest Kong, Mandarin Oriental, Prague, honours in the travel industry. Mandarin Oriental Dhara Dhevi, Chiang Mai and Mandarin Oriental, Boston. Top Pastry Chefs Battle it

Out in Just Desserts Pastry Chef Nelson Paz of Mandarin Oriental, Boston has Notably, Mandarin Oriental, Prague become renowned for his creative desserts and pastries. was named the ‘#1 Best Hotel in Meanwhile, two of MOHG’s top Northern Europe’, with Mandarin pastry chefs in the USA have been him a US$10,000 cash prize. Chef Oriental hotels in Munich and Geneva battling it out on the reality television Paz, who was knocked out after three also winning awards in the same show, ‘Top Chef Just Desserts’. rounds, has since become a Boston category. The legendary Mandarin celebrity with many local fans coming Oriental, Bangkok was named the ‘#2 Pastry Chefs Nelson Paz and Matthew in to Asana or M Bar & Lounge where Best Hotel in all of Asia’, with sister Petersen from Mandarin Oriental, he manages the dessert collection and properties in Hong Kong, Chiang Mai, Boston and Mandarin Oriental, pastries, asking to taste his creations. Singapore and Tokyo also recognized Washington DC respectively were two among the top 125 hotels in Asia. of the 14 ‘chef testants’ competing for “Mandarin Oriental is proud that the prestigious title and grand prize of two of our talented chefs have been Mandarin Oriental, Boston ranked ‘Top Chef Just Desserts’. recognized by the producers of fourth on the list of the 200 Best Top Chef Just Desserts,” said MOHG Hotels in the United States, with the In the end, Chef Petersen made it Corporate Director of Food & Beverage group’s properties in New York, Miami into the final three and was voted the David Nicholls. and San Francisco also scoring top season’s ‘Fan Favorite’, which earned

Success Again for Hongkong Land Legal Services Team

For the fourth time, the Legal Services team of Hongkong Land has been named ‘Real Estate In-House Team of the Year’ at the Asian Legal Business (ALB) Awards. Hongkong Land previously won the ALB Award in 2006, 2009 and 2010.

Initiated by Asian Legal Business Magazine in 2000, the ALB Hong Kong Law Awards recognize excellence and outstanding achievement in Hong Kong’s leading law firms and in-house legal teams.

“It is an honour for us to again win this award against keen competition from other leading companies,” said Hongkong Land Executive Director and Group Counsel David Lamb. “It truly reflects the contribution and dedication of the Hongkong Land’s Legal Services team celebrates winning ‘Real Estate In-House Hongkong Land’s Legal Services team.” Team of the Year’ at the Asian Legal Business Awards for the fourth time. 23

Wellcome Hong Kong Raft of Awards for Dairy Farm Singapore Brands Awards Break

Dairy Farm Singapore has won a once again won a ‘Food Safety Performance All Records raft of recent awards, which reflect Partner’ award. its leadership position in the retail market. “This further affirms our commitment to delivering not just the freshest, At the annual Singapore Retail but the highest quality and safest Association Ball, Dairy Farm carried food to our customers,” said off several awards including ‘Green Winstone Chee, Operation Director, Retailer of the Year’ and ‘Manager Cold Storage Supermarkets. of the Year’, which was won by Jassie Ling, Marketing Communications The favourite brands of Wellcome Hong Kong consumers. Manager of Cold Storage Supermarkets.

Now in their 12th year, Wellcome At the Agri-Food & Hong Kong’s most recent ‘Favourite Veterinary Authority Brands Awards’ broke all previous of Singapore Food records with the participation of 101 Safety Awards night business partners. Dairy Farm Singapore was named ‘Green Retailer of the Year’ for 2011, Cold Storage initiatives such as ‘Bring Your Own Bag’.

The 101 brands were nominated for their outstanding performance across nine categories including the Job Opportunities Accolade for Wellcome Taiwan signature ‘Top 10 Favourite Brands Awards’, which are voted for by Wellcome Taiwan has been activities and works with colleges consumers, the ‘Rising Star Award’ presented with a Government award and vocational schools to provide and 27 Outstanding Category by Taiwan Premier Wu Tun-Yi for its a sandwich training programme,” Performance Awards. excellent performance in creating explained Senior Human Resources job opportunities. The company was Manager Simon Chang. “Wellcome “Wellcome Hong Kong works one of 30 commended for its efforts Taiwan is also involved with many closely with its trade partners in in offering more job opportunities Government-organized recruitment striving to secure the best value during the third quarter of last year. activities and is recognized for for local shoppers,” explained its efforts in employing disabled Wellcome Hong Kong Chief “Wellcome Taiwan recruits potential staff too.” Executive Choo Peng Chee. “Our staff through campus recruitment Favourite Brands Awards add value Wellcome Taiwan for shoppers and revenue for the focuses on hiring brands. The campaign also enables talented staff and providing Wellcome to access a much clearer better service to picture of its customers’ unique customers. tastes and evolving market trends. It creates a ‘win-win-win’ platform for Wellcome, our trade partners and customers.” 2012 vol.1 Thistle Outstanding Customer Service from Group Companies in Hong Kong

The outstanding customer service Of the 44 individual winners, Dairy Recognition for Maxim’s Cakes provided by several Jardine Matheson Farm achieved its impressive seven Group companies in Hong Kong was awards in the categories of Personal Two members of staff at Maxim’s Cakes recognized in the 2011 Service Care Products, Supermarkets, were also among the winning finalists. & Courtesy Awards organized by Furniture & Home Accessories, and Tammy Hung Wai Lai and Man Nga Sze the Hong Kong Retail Management Convenience Stores. received their awards for excellent Association (HKRMA). Dairy Farm, service in the supervisory and frontline Pizza Hut and Maxim’s Cakes all Pizza Hut Hong Kong level categories respectively. scored several awards in the annual Service & Courtesy Pays Off contest, which aims to upgrade the Once Again Each of the finalists underwent several standards of customer service of rounds of assessment including mystery frontline retail staff and increase the For the 17th consecutive year, Pizza shopper evaluation and two interviews. overall service competitiveness of Hut Hong Kong’s emphasis on Hong Kong’s retail industry. service and courtesy paid off in the HKRMA competition. Dairy Farm Hong Kong Sweeps Up Seven Awards Putting its ‘Customer Mania’ concept into practice and embracing Dairy Farm Hong Kong won a HKRMA’s slogan ‘Innovating total of seven awards in the 2011 Service to Embrace Challenges’, competition, which involved over 787 Pizza Hut Restaurant Manager participants from 135 retail brands. Joanna Ip won the championship Altogether some 19 Dairy Farm at the supervisory level, while Ying entrants from Mannings, Wellcome, Wong was the winner of the ‘Junior Right: Hong Kong Retail Management Association IKEA and 7-Eleven were among the 2011 Service & Courtesy Awards’ winner Tammy Frontline’ level in the Fastfood/ Hung Wai Lai of Maxim’s Cakes says excellent service 172 finalists. Restaurants Category. comes from the heart.

Astra Awards Reaffirm Business Values

‘Winning Concept, Winning System “Astra’s success today has been Cutting-edge Performance and and Winning Team’ collectively achieved by adhering to the strength Sustainable Growth that Embodies known as the ‘3W Concept’ form of teamwork, rather than the strengths the Spirit of Indonesia’ with the the underlying platform of Astra’s of individuals, and by hard work,” said winners being assessed not only businesses from year to year, Astra Mr Sugiarto. on increasing business growth President Director Prijono Sugiarto and profit, but also on their efforts told a 350-strong audience at the The theme of the 2011 awards with regard to environmental annual Astra Awards ceremony. programme was ‘Celebrating preservation and community livelihood development programmes. Centre: The winners of the Astra Green The Astra Award winners were Astra Company Awards were presented with Daihatsu Motor for its ‘excellent strategy their trophies by (right) Astra Director and execution in delivering outstanding Johannes Loman performance’; Federal International accompanied by (left) Chief of Corporate Finance for ‘excellent operation and Communication, culture in sustaining business growth’; Security, Environment & Social Responsibility and United Tractors Pandu Engineering Arief Istanto. for ‘excellent design and engineering capabilities in driving business growth’. 25

Astra FIF on Top for Third Year Running

Astra company Federal International Finance (FIF), which Performance primarily offers financing for Honda motorcycles, has won the Service Quality Award 2011 for the third consecutive year. FIF came top of the ‘Automotive Financing 2W Services’ category in the awards programme, which is run by Marketing Magazine and the Center for Customer Satisfaction & Loyalty.

“This prestigious award is a reflection of consumers’ trust in FIF, as well as an acknowledgement of the hard work put in by FIF employees who have given their best services amid the increasingly competitive financing industry,” said FIF Astra company Federal International Finance (FIF), which offers financing services for Honda motorcycles, has been recognized for Marketing Director Hendry Christian Wong. its service quality for the third consecutive year.

Entrepreneur Award for THACO Chairman

The Chairman of Truong Hai Auto Corporation (THACO), in which Jardine Cycle & Carriage holds a 32% interest, Tran Ba Duong, has been named one of five Ernst & Young 2011 Entrepreneurs of the Year Vietnam.

This is the first time that the awards, which recognize strategic vision and success in business, have been made in Vietnam. The recipients were selected by a prestigious independent panel Left: Chairman of of judges based on their entrepreneurial spirit, THACO Tran Ba Duong receives financial performance, communities/global his Ernst & Young impact, innovation, personal integrity/influence ‘Entrepreneur of the Year Award’ and strategic direction. 2011.

Jardine OneSolution Outshines Competitors

Jardine OneSolution (JOS) Hong Kong and Medium Enterprise (SME) market substantiated by being named in has outshined its competitors for the to be named winner of the ‘Consulting the ‘Top Regional 20’ of the 2011 fourth consecutive year in the Small and Systems Integration’ category MIS Strategic 100 for the third at the SMBWorld Awards 2011. The consecutive year and in the ‘Top 100’ annual awards recognize technology for the fifth year running. Companies providers who give strong support shortlisted by MIS Asia, one of the to SMEs through their products or region’s leading IT management solutions. magazines, are assessed by an independent panel of highly JOS in the Top Regional 20 experienced global business and 2012 information and communications vol.1 Meanwhile JOS’ position as a technology leaders from a wide prominent vendor in the Asia variety of sectors and industries. The 2011 MIS Strategic 100 certificate awarded to Pacific region has once again been

JOS by MIS Asia. Thistle CENTRAL Rat Race Raises Record Funds for MINDSET

SPIRIT 27

On Mental Health from

the Jardine Ambassadors Spirit

CENTRAL Rat Race Raises Record Funds for MINDSET

The sixth annual CENTRAL Rat Race raised a record-breaking HK$2.62 million (US$337,000) for MINDSET and saw participation from Watched by over 450 individuals. Mr Rat, Hongkong Land Chief Executive Y K Pang The ‘Rat Race Cup’ was won by CB (left) presents the Richard Ellis Limited, while Craig record-breaking proceeds of the Shute from the same company won 2011 CENTRAL Rat the ‘Big Rat Cup’ for being the fastest Race to MINDSET Chairman and senior executive. The ‘Junior Rat Cup’ Jardine Matheson went to Stephanie Tsang for being Group Managing Director Anthony the fastest, and New Life Psychiatric Nightingale. Rehabilitation Association won a new race, the ‘NGO Rat Cup’, which Director Anthony Nightingale. “Too Grade A commercial buildings pits pairs of representatives from often in an executive’s life, mental and and interconnecting pedestrian local NGOs. physical health are overlooked at the walkways to highlight its convenience expense of work. This event is a fun and efficiency as a world-class “This is the sixth year that MINDSET and effective way to raise awareness business centre. has been the beneficiary of the of how important mental health is and CENTRAL Rat Race, and we couldn’t maintaining good work-life balance.” “This year we had a fantastic turnout be more grateful for the support which underscores the fact that the provided by Hongkong Land and During the Race, runners in creative CENTRAL Rat Race remains one of the local business community each costumes or business attire pass Hong Kong’s signature charity events,” year,” said MINDSET Chairman and briefcases as batons while navigating said Hongkong Land Chief Executive Jardine Matheson Group Managing a 2.5km course through CENTRAL’s Y K Pang.

MINDSET Singapore Roadshow Highlights Mental Health

In conjunction with World Mental Health Paintings by service members of Hougang Day, the Social Enterprise team of Care Centre were MINDSET Singapore staged a roadshow at well received by the public at the MINDSET CityLink Mall to highlight mental health. Singapore roadshow. The event was partnered by Singapore Anglican Community Services, which includes Simei Care Centre, Hougang Care Centre, Community Rehabilitation and Support Service, and Temasek Cares.

The roadshow focused on showcasing the 2012 employability of people who have suffered

from mental illness by sharing their vol.1 stories of recovery, as well as selling their handmade items and paintings. Thistle MINDSET Participates in World Congress

MINDSET was represented at the and in supporting the work of the “We set measurable objectives for 2011 World Congress of the World Jardine Ambassadors,” said Mr White. MINDSET and target specific sectors Federation for Mental Health when where we can leverage our position in MINDSET Steering Committee Member Mr White explained that MINDSET the community,” he said. and Group General Counsel Giles operates with the same attention to White addressed participants on the detail and commitment that Jardines Outlining the success of MINDSET, ‘Private Sector’s Role in Mental Health: applies to its businesses. Mr White said that in 2010 about MINDSET’s Experience’. 5,000 people suffering or recovering from mental illness and their carers Speaking at the event, which was and families had benefited directly held in Cape Town, South Africa, from its programmes. More than Mr White said that the MINDSET 63,000 students, teachers and structure had evolved over time as family members in Hong Kong had its effectiveness was tested across also benefited from the Health in the Group. Most recently, a group of Mind programme. 12 senior executives within Group companies had been appointed as Mr White said that he was ‘MINDSET Coordinators’. particularly proud of the considerable achievements of the Jardine “They also now play a key role in Ambassadors who in 2010 spent enhancing employees’ participation in over 37,000 hours working on MINDSET and mental health activities, MINDSET projects.

Thanks to MINDSET Supported Sichuan Project Social Workers

The social workers involved in a Expanded School Mental Health schools affected by the earthquake MINDSET supported project to help Network’, as the project is known, was nearing completion, social and schoolchildren in Sichuan recover from had accumulated useful experience psychological reconstruction still has the 2008 earthquake there have been in promoting the mental health of a long way to go. thanked for their efforts at a lunch students, their families and their held in the Penthouse of Jardine House teachers living in the Mianzhu and “As we enter into the next phase of in Hong Kong. Wenchuan communities. work, we will continue to construct with our students and their significant The social workers, most of whom Dr Sim said that while the physical others, healthier and happier paths of are in their twenties, have completed reconstruction of the towns and growth and development.” their contracts on the project, which Two representatives of has been conducted by the Hong Kong the 12 Sichuan social Polytechnic University and supported workers present MINDSET Steering Committee by MINDSET. members (second left) Neil McNamara and (second right) James Riley with a Speaking at the lunch, which painting as a token of their was attended by MINDSET appreciation of MINDSET’s support in the ‘Sichuan Steering Committee members and Expanded School Mental Health Network’ project. representatives from Dairy Farm and Zung Fu who have business operations in Sichuan, Dr Timothy Sim of Hong Kong Polytechnic University said that over the past three years, the ‘Sichuan 29

Group Activities Promote Social Inclusion Spirit

Service users from three Hong Kong Children enjoyed playing the agencies have participated in several games at the recent Jardine Matheson Group Gammon Family Fun Day. activities, with the aim of promoting social inclusion and the acceptance of people recovering from mental illnesses amongst Group staff.

At the annual Jardine Sports Association Sports Day for staff and their families, service users from New Life Psychiatric Rehabilitation Association set up and manned a games booth featuring various games staff to watch the entertainment and practical tips about making the best designed around the theme of positive join in the family games. Everyone had use of space. The service users were thinking. These were well received and a great time, and the service users also also treated to a delicious Swedish enjoyed by all the participants. went home with an array of gifts. breakfast before their tour of the store, which was led by two IKEA designers At the annual Gammon Family Fun Day, Meanwhile, 20 members from Baptist who answered the visitors’ many 50 members of The Boys’ and Girls’ Oi Kwan Social Services visited IKEA’s questions on ways to save space. Clubs Association of Hong Kong joined store at Mega Box where they received

The Spirit of Christmas at MINDSET Place

The spirit of Christmas was in evidence Association with professional health joined in the festivities where they at MINDSET Place when residents and social workers offering a high acted as the panel of judges for a were entertained at a Christmas party standard of care, training, and social series of games and sang Christmas organized by Jardine Ambassadors. activities for the residents. carols together with the Ambassadors The home for people suffering from and MINDSET Place residents. chronic mental illness was set up by MINDSET Steering Committee MINDSET in 2010 and is operated by members Giles White, Neil McNamara, During the event, residents split New Life Psychiatric Rehabilitation Ritchie Bent and Michael Hobson into three groups and competed in decorating Christmas tree outfits, which they had designed and sewn and then worn to the party. Santa Claus also made an appearance and with the assistance of MINDSET Steering Committee members handed out presents to the residents consisting of personal items donated by Mannings and its suppliers.

“The party was full of cheer

and laughter throughout,” said 2012 Jardine Ambassador and Santa Claus for the day, Jeffrey Tse of vol.1 Jardine OneSolution. MINDSET Place residents, Jardine Ambassadors and MINDSET Steering Committee members all entered into

the spirit of Christmas at the party organized by the Ambassadors. Thistle Busy Programme for Health in Mind Students

Students involved in MINDSET’s Health in Mind programme have been busy participating in a range of activities designed to increase their understanding of mental illness.

The tenth year of the Health in Mind programme was officially launched with an orientation camp, which was held at Wu Kai Sha Youth Village in Hong Kong. Over 140 students joining the first year of the programme participated in the event, which helped to build team spirit and self-confidence. A water game played at the Health in Mind programme orientation camp cooled the participants, but strengthened their team spirit. Subsequently, the new Health in Mind students attended a workshop Students in the second year of the Meanwhile, the 71 students with the at Kwai Chung Hospital, which aimed Health in Mind programme learned highest participation rate in their first to equip them with the necessary how to better understand emotion in year of the current Health in Mind knowledge and skills to interact with a workshop conducted by Kwai Chung programme were rewarded with a visit people suffering or recovered from Hospital Senior Clinical Psychologist to SuperTerminal 1, which is operated mental illness. Dr Raymond Chan. by Hong Kong Air Cargo Terminals Limited. The students were impressed Conducted by Senior Nursing Officer Dr Chan helped students to look at by the state-of-the-art design and the Francis Woo, the workshop also emotion from different angles and highly automated and sophisticated included a visit to various facilities introduced a ‘Five Steps’ module cargo handling and storage systems in inside the hospital such as the Patient to help students to manage their the terminal. Resources and Social Centre. emotions better.

Party Time for Boys’ and Girls’ Clubs Association Families

It was party time for members of The Boys’ and Girls’ Clubs Association of Hong Kong when Jardine Ambassadors visited its Tze Wan Shan Centre.

Altogether 57 adults and children from 27 families enjoyed games and delicious food prepared by the Ambassadors, as well as six parent-child activities designed to strengthen their relationships.

The highlight of the party was when Santa Claus distributed presents to all the participants. Each family received a fortune bag filled with rice, oil and canned food, while each child was given a Christmas stocking with candies and toys.

“It was a joy to see the smiles on participants’ faces and all the Ambassadors were touched by the thousand thanks they expressed Jardine Ambassadors Judy Li of 7-Eleven and Andrew Wong of Hactl dress for the occasion at the Christmas party for members of The to us,” said Jardine Ambassador Clement Kei from Zung Fu. Boys’ and Girls’ Clubs Association of Hong Kong. 31

Jardines Team Joins Pok Oi Cycle for Millions Spirit

A Jardine Matheson Group team comprising representatives from 13 different group companies was among the participants in the HSBC Pok Oi Cycle for Millions to raise funds for Pok Oi Hospital, a charity organization that provides diversified medical, educational and community services in Hong Kong.

The event, which involved a ten kilometre cycle through the Lau Fau Shan wetlands area of the New Territories, attracted a turnout of some 5,000 cyclists. It also included a series of environmental activities to promote a green and Twenty bikers from Jardine Matheson Group companies joined the HSBC Pok healthy lifestyle. Oi Cycle for Millions.

Wellcome Hong Kong Charity Bears Spread the Joy of Christmas

Wellcome Hong Kong helped to spread Introduced as part of the ‘Wellcome HK$5 to hunger relief charity the joy of Christmas through the Cares’ philosophy, which strives to ‘Feeding Hong Kong’ for each bear launch of three ‘Wellcome Cares’ support and contribute to a variety sold to support those in need during bears – Love, Joy and Care. of worthy causes, Wellcome donated Christmas 2011. The bears were on sale in over 260 Wellcome stores around Hong Kong. The three ‘Wellcome Cares’ bears helped to spread the joy of “Through this initiative, Wellcome Christmas in over 260 Wellcome Hong joined forces with its customers Kong stores. to help citizens share in the joy of Christmas and experience the gift of giving,” explained Wellcome Hong Kong Chief Executive Officer Choo Peng Chee.

Kids Enjoy Day Out with JEC Hong Kong

A group of 28 children aged from During the visit, the group took in theatre, which showed the amazing six to ten years old enjoyed a real most of the park’s attractions. The power of nature and the challenges treat when the JEC Caring Team in children particularly enjoyed the that the planet is facing. Hong Kong, in collaboration with exhibition halls, including the 4D Hong Kong Children & Youth Services, took them to the Noah’s Ark theme park for a day.

The aim of the outing was to JEC’s Caring 2012 Team and promote care for the the group of vol.1 environment and the children at the Noah’s Ark message of love. theme park. Thistle JLT Philippines Participates in Charity Giant Shopping Spree Building Project for Orphans

Fifty-eight employees of Jardine also took part in lessons on health Lloyd Thompson (JLT) Philippines and nutrition, arts and craft, and participated in a ‘Juan Builds’ the distribution of nutritional food employee engagement programme packs to children, and ended each from Habitat for Humanity day with a storytelling session Philippines, which saw them for 200 children organized by the involved in build and community Alitaptap Foundation. service activities at BayaniJuan, approximately 90 minutes south JLT’s choice of activities reflected of Manila. their employee principles of innovation, creativity, and dedication. Left: Dato’ John Coyle, Dairy Farm Regional Director, East Asia with (centre) Minister of Domestic Trade, Over a two-day period, the JLT Cooperatives and Consumerism, Dato’ Sri Ismail Sabri volunteers hauled more than 3,000 “We came here to give or to share Yaakob, and (right) Azmin A Aziz, Giant Malaysia General Manager, Human Resouces Development, concrete interlocking blocks and something that we have, but I think and three of the orphans. painted nine houses. In addition, we are the ones who have learned they planted 58 rambutan and Indian from this experience,” commented mango seedlings. The volunteers one JLT employee. During the month of Ramadan, Giant Malaysia took 255 children from six orphanages on a shopping spree at Giant Hypermarket Kota Damansara followed by a breaking-of-fast meal.

Minister of Domestic Trade, Cooperatives and Consumerism Dato’ Sri Ismail Sabri Yaakob and his two Deputy Ministers, accompanied by Dairy Farm Regional Director for East Asia Dato’ John Coyle, visited the store to give the children a helping hand with their shopping as they browsed the aisles for new clothes and shoes. Some children took the opportunity to shop for their favourite snacks as well. After Malou Penuela, Patricia Garcia and Roselyn Vallente of JLT Philippines paint the town.... white! shopping, the children were invited to break their fast in a marquee specially erected in the hypermarket’s car park Gammon Walkathon Supports Charity where they enjoyed an evening of fellowship with the Giant management Gammon and the Hong Chi completed the 75 kilometre walk team. The total contribution from Giant Association joined hands for the and raised a total of HK$200,000 amounted to RM 33,300. second year running to walk from (US$26,000) for Hong Chi from Hong Kong to Guangzhou to raise Gammon’s business partners and “Ramadan is a time for spiritual funds to support the services provided staff. The walkers started from Hong reflection as well as for empathy with to people with intellectual disabilities. Chi’s Pinehill Village at Tai Po and those who are less fortunate,” said ended at the CITIC bank building in Mr Coyle. “With this in mind, this A total of 30 Gammon staff and Guangzhou, which was constructed particular treat fitted well as part of nine Hong Chi trainers and trainees by Gammon in 1996. Giant’s ongoing programme of giving back to the community.” 33

IKEA Soft Toys Help Fund Rural Projects Spirit

IKEA Hong Kong, which is an active children purchased participant in the group’s worldwide from an additional ‘Soft Toys for Education’ charity sum of over campaign, has been seeing firsthand HK$20,000 how some of the funds are spent. raised by their colleagues. Ten IKEA Hong Kong staff from its stores, warehouse and office The IKEA Hong travelled to rural Vietnam to visit Kong group several projects that are funded by visited two small money raised through the campaign, mountain towns – The IKEA Hong Kong team that visited the Save the Children projects being where for every soft toy sold, IKEA Ba Che˜ and Dong funded by the group in Vietnam. Hong Kong donates HK$10 to Save Ngu – some eight the Children and UNICEF to help hours journey by jeep from Hanoi. first time this year, while projects in children in need. They also brought Save the Children projects in Ba Che˜ Dong Ngu have been receiving aid for with them various necessities for will receive funding from IKEA for the the last three years.

Astra Aids Students

Astra has been continuing to to 51 schools in the form of hardware, elementary school students, 617 to help students in Indonesia software and ‘brainware’. During junior high school students, 436 to as part of its corporate social 2010, Astra also gave out scholarships high school students, and 212 to responsibility programme. to a total of 4,219 students, while university students. Astra Cooperative awarded 2,202 In commemoration of National scholarships, and Amaliah Astra “Now in its 11th year, this scholarship Education Day, Astra inaugurated Foundation, 551. programme is part of Astra an additional building to support Cooperative’s welfare programme the learning process at two adjacent For the current academic year, and aims to help ease the burden of public elementary schools in Sungai there has been a 4.5% increase the annual education expenses of Bambu, North Jakarta. To date, Astra in recipients of the scholarships members’ children,” explained Astra has provided educational assistance awarded by Astra Cooperative with a Cooperative Executive Chairman & worth over Rp 1 billion (US$109,000) total of 2,300 handed out – 1,035 to Supervisor Pongki Pamungkas. 2012 vol.1

Recipients of the student scholarships from Astra Cooperative together with Astra management. Thistle Hactl Unveils Vision 2015

PEOPLE 35

Hactl Unveils Vision 2015 People

Hong Kong Air Cargo Terminals Limited Hactl’s dedicated team of professional (Hactl) has unveiled a new corporate staff are committed vision designed to help it stay ahead to its new corporate vision. of the competitive and ever-changing landscape of the air cargo market.

The vision to be the leading air cargo terminal in Hong Kong by 2015 will be guided by upholding Hactl’s five core values for the last 35 years – Respect, Trust, Teamwork, Integrity, and Professionalism – and by providing leadership and excellent management.

“We believe this goal is achievable by consistently delivering exceptional the best people in our business,” and Executive Directors met with service with greater flexibility to our states the vision statement. all members of the Hactl team to customers; diversifying our business share what it would mean to them streams; continuing to invest in The new vision was launched during and to emphasize the company’s innovative technologies and by four communication days when Hactl’s commitment to it. attracting, engaging and developing Managing Director Mark Whitehead

Senior Management Changes

Following the announcement of at RQAM will be taken over by Warren the appointment of Ben Keswick as Bishop, who is Chief Executive Officer Group Managing Director and Adam at Tradeport, Hongkong Land’s joint Keswick as Deputy Managing Director venture logistics centre at Hong Kong of Jardine Matheson, both with effect International Airport. from 1st April 2012, there have been further management changes that result from these appointments. Wilson Kwong

Wilson Kwong who is currently Chief Executive Officer of Hongkong Land’s Singapore joint venture property management company, Raffles Quay Asset Management (RQAM). His role Ben Birks

At Jardine Pacific, Ben Birks will

Alex Newbigging become Chief Executive reporting to Adam Keswick as the Chairman of At Jardine Cycle & Carriage, Alex Jardine Pacific. Mr Birks is currently Newbigging has been appointed Chief Executive of Dairy Farm’s IKEA 2012 Group Managing Director with effect operation in Hong Kong. vol.1 from 1st April 2012. Mr Newbigging is currently the Chief Executive of Adam Keswick will retain his current role

JEC. He will be replaced there by Warren Bishop as Chief Executive of Jardine Motors. Thistle Group Celebrates St Andrew’s Day

The Jardine Matheson Group celebrated St Andrews Day on 30th November 2011 in the traditional manner.

At Jardine House in Hong Kong, business associates and friends gathered in the Penthouse to partake in the ceremony of ‘testing the capacity of the wooden spoon’, a tradition which dates back 75 years to 1936 in Shanghai. At that time, the spoon was proven to hold an imperial quart, Flanked by two pipers Jardine Matheson Group Managing Director Anthony Nightingale then the equivalent of a bottle of whisky. (2nd right) celebrates St Andrew’s Day at Jardine House in Hong Kong with St Andrew’s Society Chieftain Jacqui Donaldson and Jardine Executive Training Scheme trainees Joshua Sum and Hugo Marland. In Bermuda, the Group’s celebrations were attended by the Governor and Lady Gozney, the US Consul General and two bagpipers, instead of the usual single player. The second piper, Pipe Major Ian Duncan of the Atholl Highlanders in Perthshire, Scotland, was visiting Bermuda on a recce for the visit in June this year of over 50 of the Highlanders.

Greetings in verse were also exchanged between Hong Kong, Bermuda and Matheson & Co. in Lombard Street, London. Jardine House in Bermuda was the venue for the Group’s St Andrew’s Day celebrations there.

Wellcome Education Awards Offer a Brighter Future

As part of its ‘Wellcome Cares’ philosophy, Wellcome Hong Kong has made education awards to 100 children of staff members. The children, who were selected for their good academic performance, were given funds to combat the rising cost of textbooks and other study-related expenses.

“We treasure our people and care for them and their families,” said Wellcome Hong Kong Chief Executive Choo Peng Chee. “With this education scheme, we hope to enable our staff’s youngsters to build a brighter future for themselves and their families.” Recipients of the Wellcome Hong Kong education awards celebrate with their families. 37

The Strategic HR Programme – A Group-wide Initiative People

Following on from the success of the Director Development Initiative (DDI), Group Human Resources launched a similar initiative for the Group’s Human Resources Directors ((HRD) designed to open their minds to new ways of doing things and to initiate 14 business-related change initiatives.

The Strategic HR Programme (SHRP) The 14 Strategic HR Programme delegates, joined by Jardine Lloyd Thompson Asia Chief Executive Officer adopts an action learning approach Warren Merritt, during their visit to CPIC in Shanghai. and takes participants into different types of businesses to meet their traditional ‘western’ model of HR in terms of what is working for them respective HR Directors and other based on the gradual growth of a and what isn’t.” senior executives for discussions about business, is progressively becoming ‘how’ they do things. At the end of the less relevant,” explained Head of In the programme, which has just process, they reported back to the Group HR Ritchie Bent. “A new, concluded, participants from 14 Group Jardine Matheson Holdings board as to more agile and pragmatic form of companies visited businesses in Hong what they had done as a result of their HR management is emerging, which Kong, Shanghai and Singapore, as exposure to these other companies. is already being practised by many well as receiving insights from two Asian companies, and we think it is professors, one from the Hong Kong “During the past three years we have time that we explored this more fully. University of Science and Technology recognized that the ‘topography’ The SHRP gave our HR Directors the Kellogg Business School, and the of HR has changed and that the opportunity to question their practices other from INSEAD Singapore.

Group Executives Dance the Night Away

Over 600 guests danced the night Group Managing away at the annual Jardines Executive Director Anthony Dinner Dance (JEDD) for senior Nightingale and JEDD executives and their partners. Chairman Raymond Chow got the rest The 2011 event was organized by of the evening off to a committee chaired by Hongkong a good start in the Land and held at the Hong Kong style of ‘Hard Rock’ Convention Centre with the theme performers when ‘JEDD Live 2011 – A Musical Journey they smashed two from Classical to Jazz, Rock to Pop’. ceremonial guitars Left: Group Managing Director Anthony Nightingale and (right) Jardines on stage. During Executive Dinner Dance (JEDD) Chairman Raymond Chow get the entertainment at the annual event off to a good start in the style of Dinner was preceded by a cocktail dinner, guests ‘Hard Rock’ performers. reception, which included games enjoyed music and and entertainment. Celebrity dance performances including an competition, was the lucky draw for impersonators greeted guests and outstanding act by Frank Sinatra and 40 luxurious prizes. First prize was were photographed with them, while Barbara Streisand lookalikes. an eight-inch Golden Record in the 2012 a ‘Living Jukebox’ allowed guests to value of HK$150,000; second prize, select any song in a pre-set menu and Another highlight of the evening, cash vouchers of HK$100,000; and vol.1 have it sung by the female performer which also included table prizes, third prize, two Xi – GUCCI Grammy inside the jukebox. a music quiz and a ‘best dressed’ Gold watches. Thistle Group Legal Conference Held in Jakarta

For the first time, the Jardine Matheson addressed the gathering on the risks Managing Director and Senior Group Legal Conference was held in and implications associated with the Economist Fauzi Ichsan on the Jakarta. Some 71 participants including use of cloud computing. This was Indonesian economy, and one by Astra lawyers, company secretaries and tax followed by a team building session, Director Simon Dixon about Astra’s managers from around the Group met which challenged the participants’ market leading businesses. for the two-day event. creativity, communication and problem-solving skills, as well as Participants also visited Group On the first day Group General team co-operation. The second day operations in Jakarta including Giant Counsel Giles White discussed the focused on enhancing the participants’ hypermarkets, Jakarta Land’s World legal implications regarding foreign understanding of Indonesia, with a Trade Center project and the Astra ownership and an IT consultant presentation by Standard Chartered Honda Motor Cycle Plant.

Astra President Director Prijono Sugiarto (front row, ninth from left) joins Group General Counsel Giles White and participants at the 2011 Group Legal Conference, which was held in Jakarta.

JSA Continues 60th Anniversary Celebrations

Jardine Sports Association (JSA) has continued its 60th anniversary celebrations with two major events – the annual Singing Contest and Sports Carnival.

More than 1,800 music lovers attended the Singing Contest, which was held at Queen Elizabeth Stadium. Outstanding performances were given by 18 singers from 14 companies, with Raymond Tam from Jardine OneSolution (JOS) crowned champion, a title he previously won in 1994.

Some 3,200 people participated in the JSA Sports Carnival, including nearly 400 athletes.

The perpetual Wilken Quaich initiated in memory of

Harry Wilken, JSA Vice-chairman from 1985 to 1995, Igniting the ‘Olympic’ flame at the Jardine Sports Association (JSA) Carnival are from left: was presented for the first time to Overall Team JSA Council members Steve Lo, Sino Cheng, and Michael Lee; Jardine Matheson directors Y K Pang, Giles White and James Riley (also JSA Chairman); and JSA Athletics Convenor Champion JOS. Spencer Lee. 39

Group Communications Conference Goes to Disneyland People

The Jardine Matheson Group media consultant about the Communications Conference was held latest trends in the use of against the dynamic backdrop of Hong social media in marketing. Kong Disneyland at the theme park’s conference centre. Over lunch Peter Lowe, Vice President, Hotel Some 43 corporate communications Operations, F&B and professionals from across the Group Business Solutions attended the conference, which & Events, Hong Kong began with opening remarks from Disneyland, gave a lively Group Corporate Secretary and presentation about the Director, Group Corporate Affairs, Neil success of the Disney

McNamara, about communications service culture. The Corporate communications professionals from across the issues facing Group businesses. conference then continued Group discussed the elements that create successful brands at the Group Communications Conference. This was followed by an improvised with an interactive session theatre workshop led by an external on branded customer them to better understand a brand and training consultant where participants service where various case studies how to align it with customer service. were asked to use their creativity, were outlined to illustrate the use imagination and lateral thinking of emotional appeal by successful At the end of the conference, in several improvisation exercises. brands. Participants were also given participants were given free tickets to Participants then heard from a social guidance on tools that would enable enjoy the Disneyland Park.

Group HR Conference Focuses on Supporting High Growth Environments

Two hundred Human Resources from various Jardines businesses and with the business issues raised during directors and managers attended three external business heads. the previous day. the Jardine Matheson Group’s annual Human Resources (HR) Conference The first day examined the various “This conference has given me some held in Guangzhou, which focused challenges businesses face in China real insights into the difficulties on how to manage in high-growth and included a ‘Hard-Talk’-style our business heads face, and in environments. The conference was interview with five CEOs, followed by particular, the role HR can play in well supported, with over 30 delegates a series of business symposiums. On overcoming these,” remarked one each from Astra and Dairy Farm, the second day, the emphasis turned Dairy Farm delegate. several Chief Executive Officers (CEOs) towards the HR challenges associated 2012 vol.1

On the first night of the Group’s annual Human Resources Conference in Guangzhou, the 200 delegates each donned a hat ‘to reflect their personality’. Thistle ENTERPRISE AT WORK ... Jardine OneSolution

Jardine OneSolution (JOS) representatives from Hong Kong and Macau worked together with other JOS teams from around the region on the highly successful Mid-Market Customer Expansion Programme.

Following a downturn in global IT spending in the aftermath resources to support customer retention and growth and a of the financial crisis, IT products distribution and service shift in sales management approach from ‘account based company Jardine OneSolution (JOS) identified the need to resources’ (ABR) to ‘territory based resources’ (TBR). develop a more sustainable growth model. In late 2009, the decision was made to introduce the ‘Mid-Market Customer “We also had to address the branding and positioning Expansion Programme’ targeting mid-market business end of JOS amongst competition in the mid-market customer users. This would not only drive new customer acquisition segment, and the strengthening of our partnerships with beyond JOS’ well-established corporate enterprise customer third party industry players,” added Mr Koc. segment, but also fit well with its core competencies. At the beginning of 2010, marketing and communications Key objectives for the programme included an aggressive staff from different regions led by JOS’ Strategic Marketing year-on-year growth target of 50% across the JOS group Department went on to develop ‘back-bone’ marketing in Hong Kong, China, Singapore and Malaysia. This was strategies to ensure alignment of the marketing and well in excess of the overall market growth rate of 5% to promotion plans. 8% and at a time when JOS’ competitors were focusing on defensive strategies. “These strategies were well orchestrated go-to-market team efforts by the various regions,” said Mr Koc. The programme required a full spectrum of business initiatives including the review and strengthening of sales, By the end of 2010, all targets had been achieved with a marketing and product management, creative tactical 49% increase in new customers and sales revenue and an promotion activities, and aggressive service contract overall 50% year-on-year growth rate. replacement/acquisition promotions. The development of close teamwork with key vendors and strategic partners was “This was thought by many to be impossible, but we at JOS also essential, as was teamwork within JOS itself. proved them wrong by demonstrating our determination to pursue growth,” said Mr Koc. “Regional teams from Hong Kong, China, Singapore and Malaysia worked together to achieve the growth targets and During 2011, even more aggressive targets were set with the sustain the business model,” said JOS Director, Strategic goal of no less than 100% year-on-year growth for the next Marketing, Joseph Koc. three years.

The project required a ‘mindset’ change on the part of staff “With continuing emphasis on teamwork, we believe that from a defensive/cost control culture to a more offensive/ our innovative go-to-market strategies will unlock the full enterprising culture. Certain key changes were also potential of the mid-market segment for JOS’ long-term made to support proper implementation of the necessary sustainable benefit. JOS is confident of upholding its go-to-market strategies. These included dedicated sales corporate culture of ‘Play to Win!’” concluded Mr Koc. Please address your comments or suggestions regarding Thistle to the Thistle Editor, c/0 Group Corporate Affairs, Jardine Matheson Limited, 48/F Jardine House, Central, Hong Kong [email protected]

Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group. www.jardines.com