Strathclyde Partnership for Transport Annual Report 2017/18 www.spt.co.uk Partnership for Transport Annual Report 2017/18 Foreword from SPT Chair

Contents Welcome to SPT’s 2017-2018 from home. SPT’s staff are its greatest asset and daily Annual Report. In this you’ll demonstrate SPT’s commitment to serving the public. find highlights from the work 2017/18 in pictures 4 the Partnership undertakes and Alongside our other day to day operations, SPT targets some of the many achievements money to support community transport and key services SPT’s role 5 and successes of the last year. such as MyBus. Building for the future, SPT’s various capital projects across the West of , including Partnership 6 Transport, and particularly how our Subway modernisation programme, also continue to public transport is delivered, deliver infrastructure improvements. We couldn’t deliver Year in highlights 8 remains a vital issue across all this without funding and support from our 12 member Scotland. As Chair of Scotland’s local authorities and , as well as the Our priorities largest Regional Transport Partnership, I take seriously cooperation of transport operators and wider stakeholders - the need for public transport to be available, affordable, I want to thank them all for their continued support. • Attractive, seamless, reliable travel 10 accessible, sustainable (both environmentally and economically) and to deliver a high quality experience. Finally, I know next year will bring new challenges (as • Improved connectivity 20 Whilst SPT doesn’t run the regional transport network, well as opportunities) for the delivery of transport across I know that every part of SPT works hard towards those Strathclyde. Come what may, I am confident SPT’s • Access for all 24 goals - through our Regional Transport Strategy and by Partnership board members will continue to lead and using the resources and powers at our disposal. scrutinise the plans and work of SPT’s team to help deliver • Reduced emissions 28 the best we can for the region’s travelling public. My thanks This year we’ve faced some particular challenges and I to all of SPT’s board members, particularly my vice-chairs, • Improved service delivery 30 would like to take this opportunity again to thank SPT for their hard work during this past year and I look forward staff, on behalf of the public and Partnership board, for all to our partnership work in the next. their hard work and dedication. This was seen, particularly prominently, earlier this year when blizzards during the ‘Beast from the East’ almost brought the entire Scottish transport network to a halt. Despite the impact on our depot, our Subway staff managed to keep our trains running longer than any other local service - helping passengers get closer to their destinations. At the same time our staff at provided sanctuary Cllr Dr Martin Bartos to many local and intercity passengers stranded far Chair, Strathclyde Partnership for Transport

2 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 3 Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships, and is guided by the Regional Transport Strategy which provides a strategic planning framework for planning, investment and delivery. SPT’s vision for the west of Scotland is a world-class sustainable transport system that acts as a catalyst for an improved quality of life for all. We run the Subway, a host of specialist bus services and are responsible for delivering better public transport for all.

Strategic Modernising Priorities Developing an the Subway integrated, optimal strategic transport network Planning and providing a “step change for bus” Promoting sustainable development Attractive, Improved seamless, connectivity Improving reliable travel the customer experience

Strategic Outcomes Improving Access Reduced Encouraging access to modal shift to services and for all emissions more sustainable facilities travel

Improved Promoting equal service delivery Reducing access to emissions the transport generated through network our operations

Continuously improving performance and organisation

4 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 5 Partnership (as at 31 March 2018)

The SPT Partnership consists of 20 elected members representing the 12 local authorities in the Alex Macaulay Jim Roberts West of Scotland and up to nine appointed members. The Partnership and Committees meet Appointed Member East Ayrshire Council – SNP regularly, receiving updates and voting on key decisions regarding SPT business.

Dr Martin Bartos Brian Davidson Jo MacLennan David Shearer Chair, – Appointed Member Appointed Member South Council – SNP Scottish Green Party

Alan Moir Allan Falconer Marie McGurk Vice Chair, East Dunbartonshire Council – South Lanarkshire Council – Labour Council – SNP Labour

David Wilson Ann Faulds Jacqueline McLaren Vice Chair, – Scottish Appointed Member Glasgow City Council – SNP Conservative and Unionist

Malcolm Balfour Jim Finn James McNally Glasgow City Council – SNP Council – SNP Appointed Member (Chair of audit and standards) The SPT Partnership met five times in 2017/18. More information at: http://www.spt.co.uk/corporate/ about/minutes-agendas/partnership/ Gregory Beecroft Michael McPake The Strategy and Programmes Committee met Appointed Member Anne Follin North Lanarkshire Council – Labour three times in 2017/18. Appointed Member More information at: www.spt.co.uk/corporate/about/ minutes-agendas/strategy-programmes- committee/ Colin Cameron Graham Hardie Richard Nelson The Operations Committee met three times in North Lanarkshire Council – Scottish Argyll and Bute Council – South Lanarkshire Council – Scottish 2017/18. Conservative and Unionist Liberal Democrat Conservative and Unionist More information at: www.spt.co.uk/corporate/about/ minutes-agendas/operations-committee/ The Audit and Standards Committee met three Allan Casey Graham Johnston Donald Reid times in 2017/18. Glasgow City Council – SNP Appointed Member Council – Labour More information at: www.spt.co.uk/corporate/about/ minutes-agendas/audit-standards-committee/ The Personnel Committee met three times in Ian Cochrane Alan Lafferty Anna Richardson 2017/18. More information at: www.spt.co.uk/corporate/about/ South Ayrshire Council – SNP Council – Labour Glasgow City Council – SNP minutes-agendas/personnel-committee/

6 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 7 Year in highlights 2017/18 March 2018

Transport Focus results reveal 97 per cent satisfaction with June 2017 Subway from passenger survey. SPT welcomes a new April 2017 partnership with new Chair August 2017 January 2018 SPT Partnership awards a and Vice-chairs appointed. contract for specialist Subway Knowledge Exchange Visit My Glasgow, My Subway SPT starts new Apprenticeship train bogie and wheel repair with Contracts awarded for next launches. A new campaign October 2017 scheme for both modern and to Wabtec Faiveley UK-Rail exploring best practice two Subway stations to be using social media as well as mature apprentices. Scotland. across the two networks. modernised, Shields Road radio and SKY TV advertising. Subway Modernisation picks up a Commendation and Bridge Street. at the Saltire Civil Engineering Awards for SPT appoints William Tracey SPT announces more Infrastructure Innovation, work led by contractor to deal with all its main waste than £73 million worth of SPT digital takes home the Freyssinet. management services, one of infrastructure projects in Holyrood Connect Award the UK’s leading recycling the region over the next for Innovation for its Work begins on the redevelopment of and resource management financial year 2018/19.ꢀꢀ Subway Axiom project. Interchange to increase the number of bus companies with a full range of stances along with improved waiting areas, environmental services.ꢀ Shields Road Subway Station integrated lighting, CCTV, seating and Real modernisation complete. Time Passenger Information (RTPI) available.

July 2017 May 2017 Subway Station November 2017 SPT Equality and Diversity modernisation complete. Monitoring Report and SPT attends Glasgow STEM Advancing Equality 2017 SPT supports the British Transplant festival at documents lay out our Games in North Lanarkshire. talking to second and third year commitment to meet our September 2017 students from across the city’s December 2017 equality obligations. secondary schools about career SPT supports Climate Week, opportunities in the organisation. New Zonecard site launched. raising awareness and inspiring action on climate change in a SPT’s School Bus Contracts Subway Christmas timetable number of staff initiatives. Procurement Initiative is a finalist begins with extended at the GO Excellence in Public opening hours on Sundays. February 2018 The annual student Smartcard Procurement Awards, which campaign kicks off as Glasgow celebrates procurement excellence Shields Road Park and Buchanan Bus Station offers shelter to 60 welcomes new students at and innovation. Ride reaches peak capacity stranded passengers as ‘Beast from the Fresher’s fairs across the city. with usage up more than East’ brings transport across the country to SPT responds to Scottish 16 per cent in the run up to a standstill, apart from the Subway which Government consultations on Low Christmas. continues running services. Emission Zones, Free Bus Travel for Older and Disabled People and Modern Apprentices, Local Bus Services, Smart Ticketing, and Scottish Road Works.

8 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 9 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

Attractive, seamless, M reliable travel Key Subway Modernisation achievements

stations11 final4 station designs out to now complete tender and will begin in 2019

Stations Depot developments 11 Subway stations now complete. Tender for contract to carry out structural repairs, strengthening works and Design for the final four stations to be replacement of roof of stabling shed at refurbished has now been completed. Broomloan Depot approved. The architects appointed, AHR Architects, M are consulting with the new Rolling Stock New Gatehouse at Depot complete. and Control Systems to ensure all specific requirements captured within the final Main Depot electrical distribution board designs. replaced, essential for operation of new M rolling stock and control systems. Infrastructure lining works complete (see pages Work due to start on the new Operation 12-13 for more). Control Centre.

Subway Operations training facility, Rolling stock Station 16, transferred from Broomloan Behind the scenes, SPT project delivery Depot to Subway Station. team continues to work with the joint venture team of Ansaldo and Stadler Advanced works at St George’s Cross (ANSTA) to progress the manufacturing to deal with significant groundwater and delivery of new trains. ingress, in preparation for the station refurbishment, have also been completed. We are reaching agreement on the final design of the new trains and working Replacement of the system’s rail towards the first build. baseplates now complete and new rail totalling 2.3km in length has now been installed. More information on Subway Modernisation at New rail delivery plant for long welded www.spt.co.uk/subway/ rail delivered. modernisation/

10 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 11 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

“The implementation of the works was Attractive, seamless, inspirational and a credit to the civil reliable travel engineering profession.”

Commendations for Subway modernisation

SPT’s tunnel lining works, which equipment fit for the Subway work were to improve the structural included water sealing, void filling, environment. The implementation of integrity of the tunnel lining, reduce lining repairs and trackbed repairs the works was inspirational and a credit the amount of water ingress into the were completed this year. to the civil engineering profession, system, improve water management extending the life of a critical piece of and movement, and improve the The targeted and prioritised work public infrastructure. environment which would identify programme was carried out by French any future defects more easily. engineering company Freyssinet. Their In an impressive logistical feat team has worked during the night in engineers cleaned and inspected Freyssinet has subsequently won the four-and-a-half-hour time window 14,600m of tunnel and 14,000m multiple awards for this work with SPT, available when the Subway stops of track bed and drainage channel, including the Lord Cullen Trophyꢀfor running and when service resumes, repaired 2,800m2 of tunnel and carried Safety Performance at the annual for the past two years. out 3,000m2 of grouting work over a Scottish Chamber of Safety Awards. two-year period. This complex design and build contract Freyssinet was also awarded had several challenges mainly due Outwith maintenance, this was an Infrastructure Innovation to our Victorian . The project the biggest major improvement Commendationꢀat the ICE Saltire Civil required a combination of SPT’s in- made to the tunnel infrastructure Engineering Awards, which celebrates house tunnel knowledge and expertise, in the Subway’s history. The major outstanding engineering achievements and Freyssinet’s engineering, logistical objectives, which were all achieved, in Scotland and worldwide. and innovation skills. 2 2 Watch It has been a mammoth logistical 3,000m 2,800m and technical task for the Freyssinet of grouting over a two-year period of tunnels repaired Freyssinet tunnel lining works team, involving 150 people deployed www.youtube.com/ to strengthen and modernise the watch?v=Md0bCFke8YU 122-year-old tunnels, using more than 175,000 bags of grout materials. The More information about Subway team also designed and fabricated modernisation their own bespoke equipment www.spt.co.uk/subway/ specifically to transport the bags of modernisation/ grout, and miniaturised their spraying 14,600m 14,000m of tunnel cleaned and inspected of track bed and drainage system combining the existing wet channel cleaned and repaired and dry spray techniques with bespoke

12 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 13 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

Subway passenger *Transport Focus is an independent transport user watchdog which undertakes satisfaction survey this work across all modes of transport in the UK, including rail and bus services.

Its mission is to get the best deal for passengers and road users, using knowledge to influence decisions on behalf of them to secure improvements and make a difference.

Let it snow, let it snow! A bout of unseasonably bad weather resulting in heavy snow saw much of the public transport network in Scotland grind to a halt at the beginning of March 2018. The heavy snow over three days saw road transport cease with the This year, for the first time that the subway needs to address Met Office issuing a red weather ever, the Subway took part in a is the smoothness of the journey. warning that advised no travel passenger survey conducted by the We’ll work with to unless absolutely necessary. Government watchdog, Transport unpick these results in more detail Public transport for bus and rail Focus*. and help ensure a continued good was severely hit over the two service for passengers.” days, with operators cancelling all The results were outstanding with services from 3pm on Wednesday an impressively high score of 97 per Key results were: 28 February to 10am on Thursday cent achieved for overall satisfaction, • 97 per cent overall satisfaction 1 March. followed by 95 per cent satisfaction • 95 per cent were satisfied with for punctuality. punctuality Despite huge challenges to keep • 93 per cent satisfaction with the depot clear, so trains could Almost 500 passengers participated journey times. access the Subway system, our in the survery over three months, at staff made every effort to get to all times of the day and days of the SPT Chief Executive Gordon work and ensured the Subway week, to get a rounded picture of Maclennan said: “These are excellent continued to operate to get people satisfaction. results that come directly from our home on Wednesday 28 February passengers. We will need to continue until 7pm. We opened again the Transport Focus director David to work hard to maintain, and even next morning to assist those who Sidebottom said: “It’s clear that improve, our overall satisfaction score needed to travel. Once again, we Glasgow Subway users are pretty but our dedication to staff training managed to maintain a reduced happy with their service and the and good customer service is clearly service until 7pm on Thursday 1 value for money it gives. Although demonstrated in these results.” March returning to normal service this is a subway and not a tram, the next day. it compares well with our recent To view the whole survey, visit survey of tram passengers. One area http://bit.ly/spt_survey

14 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 15 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

Smart ticketing The Subway Smartcard continues to be a popular choice for Safe travel A high regional demand for access to Glasgow customers with more than 161,000 cards in use and more than £4.2m of Subway Pay As You Go credit purchased on The primary focus of SPT’s smartcards in 2017. Customers can also load ScotRail smart Health and Safety department tickets as well as Tripper multi-operator bus tickets onto a is ensuring a clean and safe Subway Smartcard. environment for passengers and staff using SPT facilities. Following the successful launch of online Subway ticket For the size of the organisation, sales in 2016-17, the number of online sales has more than the level of incidents is relatively doubled for the same period in 2017-18. More than a quarter low. Health and Safety of all annual and six-month Subway season tickets are now work diligently across SPT purchased online. identifying concerns and making improvements as required. National Entitlement Card holders with Visually Impaired entitlement travel for free on Subway, and since 2017 these SPT’s safety management passengers can travel simply by presenting their National strategy is based on a Subway web retail sales Entitlement Card at the Subway ticket gates (no longer having systematic process of identifying to obtain a ticket for travel from the ticket office). hazards, evaluating risks, and

ꢐꢌꢋꢋ the monitoring and reviewing SPT is working to develop innovative ticketing solutions of control measures introduced ꢐꢋꢋꢋ Bus stops network ꢏꢋꢋ through the Nevis Technologies Ltd joint venture with East to reduce risks to As Low As

ꢎꢋꢋ Kilbride-based tech firm Rambus. In 2017-18 we tested the Reasonably Practicable (ALARP). Perth and Kinross ꢍꢋꢋ Subway SmartApp, an Android app which emulates a plastic Argyll and # smartcard, the first application of its type to be used in SPT has approximately Bute # ꢌꢋꢋ # ## ## Scotland. 28 million passengers # ꢋ # Argyll travelling through all its ## ## ### and ## ## # Bute 2016-17 2017-18 # # Nevis Technologies Ltd has also provided services to ScotRail, premises annually - around # # ## # # # # ### # ## # # ### # # # ## #### ## ## # # # ######## ### ###### # ####### # ### ####### McGill’s, Glasgow SmartZone (Tripper card), Edinburgh 13 million passengers within ##### ###### # ###### # ######### # ## ## #### West ##East # ## ## ## ## ### ########### ## # Falkirk ##### ####### ### ## # ### #### #### ##### ############### #### # # Dunbarton##### ## ##### # ## ### ############## ## ###### ####### ##### Dunbarton# ### ###### ## # ############################### ################ # ##### #### ####### ##### ############# # ############## ############## ##### ## # ### ### ### ####### SmartZone and Lothian Buses, highlighting the position of Subway premises and around # #################### #######shire ########## # ############ # ################### ############ # # #shire# ########## # ## ## # ########### ######### ###### ##### # ### ### ## # ########## ## ############# ####### ### ########### ### ##### # # # # ####### # ######### ## # ### # ## ####### ###### ##### ## #### # ###### ######### #### ####### ##### ########################## ###### ####### ## ### ## Inverclyde # #### ##### ############################### ########## ## #### ## # ## #### # ############ ########################### #### ###### ### ## ## ## # #### # ## ###### ###################### ########################### ##### # # ## ### ###################### ##### ###################### ############ #### # SPT and Nevis at the cutting edge of smart and integrated 15 million passengers within ### # #### # ############# ################################### ## #### ########## ## # ### #### ######## ######### #### ########## ############# #### ## ### ## # ######## ################################################## ### # # # # ##### West Lothian # ### ###### ############ ###################### ######## ################## # # #### ####### ##### # ##### #### ############################ ###################### ########################### ####### ############ #### ### ########## ############################################################################ ############################ # ########## ############### ####################################################################### #################################### ## ############# ################################################# ############################################# ######### ########## ## ##### North # ######### ### #### ######################### ############################################################ ###### ############# ## ## ## ################## ##################### ################# Glasgow################# ################## # # ### ##### # ticketing in Scotland. bus premises. ########## # ################### ###### #################### #### # ### ####### # #### ## ## Renfrewshire#### ## ##### ###### ### ##### ########################### ###### ######## # ## # Lanarkshire## ## ## # ###### ############ ################## ########################### # ## ###### ##### ### # ##### ### ### ########### #### ###### ###################################### ## ## ################## # ######## ###### North # # ## ##################### ##### ################# ############ ## ####################### ######### ###### ## ####### ################ # ###################### ## ### ## ######## ### #### ## # ###### # #### ### ######### ########## ## ############ # #### # ## ## ####### ## # ## ## # ### ##### ## ########### ### # ####### # ############ ## ###### # Ayrshire ###### ## # ######## ## # ######### ### ########## # ## # ##### ############ #### ## ################ ########## ##### ### ### # # ## ############# # ## # ##### # ####### ################# ################# #### ###### # # ## # ######## ## ### ######### # ##### ######## ## # ################# # ####### # ### ### ### ##### ## #################### #################### ############## # ### ## ### ### ## # ####################### ################## ### ############## # #### ###### ## ###################### ########## # #### #### ## ## ### #### # East # #################### ####### # ####### ###### # ### # ########### # # ## ### ## ## ###### ##### # ##### ### # # # # ## ###### ## ####### ### # Renfrewshire # ########## ## ###### # In 2017/18, there were # # # # ## ##### ## # ###### ZoneCard ########### # #### # ## ### # # ## ## # # #### #### #### ## # ### # # ## ## #### ## # ## # # ####### ### ### # ### ## # ## ## #### ## # ## # # # #### # # # ### # # ### #### #### # ##### ### SPT continues to work with public transport operators to 223 accidents involving # ######### ############ # # ## # ##### ###### ######### ### ### ## ### ##### ################ # ##### # Subway web retail value of sales # ####################### # # ## ##### # # # # ###### #### #### # # ### # ## # # # ################ ## ##### # South ### ########### ######## ## ###### #### ### ########## ## ##################### #### # ########## ## ## ##### ######### # ### ################## Lanarkshire ## ### make improvements to the ZoneCard ticketing arrangement. passengers or members of ## ### # # ################ # ######### ######### # # # ##### ## #### ### # # # ## # # # # ## # ##### ####### ######## ## # ##### # ####### ### ### # # # ####### # # ## ## # # #### ## # ### # ## # # ### ## ###### ## ### ####### ## This year we re-launched the website for online ZoneCard the public reported. There # ## ############### ## ## # # ###### # ### # # ### # ## # ## ## £30,000 # # # ### East Ayrshire ### # # # # ### ### # # ## ##### ###### # ##### # # # # # # ##### ##### renewals and Daytripper sales, with a clean new design and were no Reporting of Injuries, ## ##### #### # # # #### ##### # # # #### ## ## ## # # ############## ## # # £25,000 ####### ### # ####### # ## ############ # # ### # # ############### ##### ### ############ # ############ # # ####### ######## # ###### easy-to-use interface. This has proved popular with customers Diseases and Dangerous #### ######## ## ##### ## ##### ### ### ## # ## #### # #### # # # £20,000 # # ### ## # # # ## # #### # ## #### with a significant increase in sales through the site. Unique Occurrences Regulations #### ### # # # £15,000 #### ### # # #### ##### ## # #### #### ## # users are up 73 per cent; number of sales increased by 36 per (RIDDOR) reportable injuries for ## ## # ### # # £10,000 ## Dumfries and ## # # # ## Galloway cent; and the value of sales rose by 78 per cent. passengers or members of the ### # # £5,000 ### ##### ##### South Ayrshire ### # 0 public for the reporting period. # #

An important part of the ZoneCard ticketing arrangement In this context, this reflects an # Bus stop ## ## Bus station / hub 2016-17 2017-18 # # is the twice-a-year diary survey which is used to support the accident frequency of one event ## # SPT area revenue allocated to participating operators. In 2018, SPT per 125,000 passengers. are piloting an electronic diary survey to deliver an improved @ Crown copyright and database rights 2017 OS 100023445. customer experience and streamline processes for operators.

16 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 17 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

194 Stranded passengers that limited resources will leave many in these 510 Bus Services 459 made welcome in areas, particularly those who are most vulnerable, 586 2,899 SPT is committed to delivering a stable, safe experiencing social isolation. 933 1,550 Buchanan Bus Station 392 and integrated bus network across the west of Number of marked bus 864 Scotland. We are also committed to ensuring the All of this is why SPT has been working to 1,506 Buchanan Bus Station played future of bus transport despite the worrying trend create a new approach to tackle this problem stops managed by SPT host to more than 60 stranded which has seen bus passenger numbers fall by 60 in partnership with the bus industry through Under agency agreement, 725 passengers overnight as buses to million over the last 10 years. the Strathclyde Bus Alliance. Working with bus by local authority Edinbugh, , Campbelltown, operators, local authorities and all other key 713 and London were all cancelled In our urban areas, the bus industry faces huge stakeholders, we want to ensure a comprehensive in February this year due to the challenges with congestion, competition from rail bus network to meet passenger needs now ‘Beast from the East’. services, and the recent economic downturn has and for the future. This would ensure a properly, all played its part in reducing bus patronage. In integrated, safe and secure network for the Staff, assisted by Mike Donaghy rural and island areas there are very real concerns benefit of all passengers. and his team at the am/pm café, ensured passengers were made as comfortable as possible Existing SQPs in SPT area providing foil blankets, hot drinks and food, as well as ensuring • Glasgow Streamline (14 • Fastlink (city centre to • and Prestwick • Inverclyde there was formula milk for babies routes within the city) Queen Elizabeth as many people were travelling University Hospital) with young children. SPT staff once again proved ꢀepartꢁre ꢂy ꢂꢁs stations Footfall at Buchanan Bus Station – Total 12,067,464 themselves prepared to

ꢉꢃꢃꢃꢃꢃ 1500000 go above and beyond, immediately stepping up to ꢈꢃꢃꢃꢃꢃ 1200000 ꢇꢃꢃꢃꢃꢃ Prestigious award for Buchanan Bus Station the challenge when it became 900000 ꢆꢃꢃꢃꢃꢃ obvious that no operators were 600000 Buchanan Bus Station has been working with their local police force and able to run any buses. ꢅꢃꢃꢃꢃꢃ 300000 awarded the Safer Bus Station Award. other partners to create a safer and ꢄꢃꢃꢃꢃꢃ non-threatening environment. All the passengers were extremely ꢃ 0 ꢌꢁchanan ꢐaꢑilton ꢎast ꢏilꢂride ꢊreenocꢍ ꢌraehead Silꢋerꢂꢁrn ꢊoꢋan April 17May 17June 17 July 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 During 2017, with the assistance of grateful for all their efforts. the British Parking Association and Assessors visited the bus station on Police Scotland, staff at the station several occasions and scored it on a Bus passenger satisfaction worked towards winning the award. number of criteria. Including:

4% 8% This national accreditation provides • Number of crimes reported in Very satisfied operators of bus stations, bus one year Fairly satisfied interchanges and coach stations the • Use of CCTV system 14% SPT area Neither opportunity to improve security • Routine and ad-hoc security patrols residents – satisfaction Fairly dissatisfied with local public 55% and demonstrate to their customers • Working relationship with local police transport services Very dissatisfied a desire to reduce crime and disorder. • Evidence of staff training in customer service and conflict resolution. 19% The scheme is designed to establish Source: Scottish Household Survey 2016 standards of good practice and The station scored very highly in all accredits bus stations where operators aspects, proving SPT provided a clean, have demonstrated a commitment to safe and welcoming facility to all.

18 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 19 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

“One of the key targets of the improvement Improved works was to achieve a target journey time Development and regeneration saving of 20 per cent.” proposals with which SPT connectivity engaged in 2017/18 include: • Ravenscraig: Working with the applicant to ensure active travel and public transport access connections at the core of the revised masterplan for the regeneration of one of Roads and Freight Europe’s largest brown field sites. Revised SPT continues to work with the freight industry and council proposals included increased housing andꢀ partners to deliver the freight strategy. This includes how primary school provision, a new 17-acre park Fastlink deliveries can be maintained within the proposed Glasgow and a range of town centre facilities. Fastlink, the West of Scotland’s urban bus Low Emission Zone (LEZ) as it is rolled out over the next few • Queens Quay development site at system that has set the blueprint for expansion and years and how any complementary traffic management : Continuing to work with West upgrading of bus routes has been extended to the city centre. measures can provide access for freight. The capital Dunbartonshire Council to ensure sustainable programme has again supported council projects that will transport is at the heart of this major The £3.14m works were carried out in Union Street, Argyle help to improve journey times and connectivity for the redevelopment. Worksꢀinclude the formation Street, Midland Street, Oswald Street, and Howard Street. freight industry. ꢀ of new roads and walkways with links from With more than 180 buses per hour, and tens of thousands Clydebank town centre to the waterfront to of passengers per day, this area was heavily congested and Road network and freight industry projects include: support future housing developments, polluted in terms of traffic volumes and pedestrian activity. • A70 and A71 Route Improvements – Glenbuck route a new state-of-the-art health and care realignment (East Ayrshire Council) centre, a care home and significant A number of clear objectives were established for the works: • Urban Traffic Control Upgrade (East Ayrshire Council) landscaping and public realm improvements • Improve the flow of buses in the area • Baker’s Brae Route Improvements – designs for route to enhance the riverfront. • Reduce journey times realignment (Inverclyde) Integrated land use and transport planning • Maidenhill, East Renfrewshire: Working • Improve reliability • A71 Junction Improvements – design and preparation The Scottish Government is currently reviewing the planning system with East Renfrewshire to ensure • Enhance the passenger experience works for junction improvement at Horsley Brae/Brownlee that has led to the Planning (Scotland) Bill being introduced in the sustainable transport options are developed • Deliver a better and safer environment for everyone. Road (B7011) (North Lanarkshire Council) .ꢀ alongside the delivery of newꢀ housing, • A73 Junction improvements – Chapelhall (Laughope a primary school/nursery, sport and play One of the key targets of the improvement works was to Street) and South Biggar Road/Craigneuk Avenue, Airdrie SPT engaged with the consultation process prior to the Bill being facilities and religious facility that will make achieve a target journey time saving of 20 per cent for buses (North Lanarkshire Council) introduced and has provided written evidence to the Parliamentary up this new community. when travelling through that area. Real Time Passenger • Doonholm Road/A77 Junction Improvement (South Committee. Our response called for wider recognition of the mutually • Dargavel Village, Bishopton: Continuing Information displays were also introduced at new stops to let Ayrshire Council) dependant relationship between transport and land use planning, to work with Renfrewshire Council and the passengers know where and when buses would arrive. • Route action plans (various routes) – safety including the relationship between the new Planning Bill, the developer to provide public transport options improvements and decongestion (South Lanarkshire forthcoming Transport Bill and emerging National Transport Strategy.ꢀ for this new community. The simplification of the junction layouts allowed for Council). • Development of Loudoun estate, Galston: increased green signal phases, so less stationary traffic, We have been actively engaged in the National Transport Strategy Ensuring that public transport access is a key reduced pollution and improved bus journey times and (P&R) Review and a range of work streams supporting the forthcoming consideration in determining proposals for reliability. Rerouting west and northbound services via SPT supports delivery of new and expanded P&R facilities at Transport Bill. a significant residential developmentꢀand Midland Street also helped improve traffic flow. the following locations and support further work by councils tourism and leisure development. to develop plans for future new or expanded locations. During 2017/18, SPT has continued to engage with many stakeholders, • Investment Area and Clyde Three new ‘super-stops’ with high-quality stainless steel including our member councils, to help ensure effective transport Waterfront and Riverside, Glasgow finishing and glass shelters with better lighting and high • Additional P&R at Airdrie Station, more than 40 spaces planning and delivery is embedded in development proposals. ꢀ City Region City Deal projects: Working access kerbs has improved the passenger waiting and (North Lanarkshire Council). with Renfrewshire Council to maximise the boarding experience in this area. • Helensburgh P&R – more than 40 additional spaces now This includes advising on walking and cycling infrastructure, benefits of this project in terms of active Footpaths have also been widened delivered on site of old gasometer for commuters using promoting rail connections and accommodating new bus stops travel and public transport. to give passengers more space. Helensburgh Central (Argyle & Bute Council). and services as appropriate.

20 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 21 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

Improved connectivity

Real time passenger information

SPT has successfully procured and delivered new region-wide real-time information systems across the west of Scotland this year.

Real-Time Passenger Information (RTPI) promotes public transport use, and improves the travelling publics’ perception of bus services in terms of quality and reliability.

Before this, local RTPI systems had limited coverage, were fragmented, out-dated and operated inefficiently. The systems could only provide real-time information on a limited number of services operating across the network at a small number of bus stops.

SPT undertook a review to look at the merits of a regional RTPI system. The review identified that such regional SPT wanted to provide passengers with planning processes. The importance approaches were common across the UK, with opportunities an effective real-time service capable of of ‘Open Data’ on local bus services, for efficiencies and better outcomes for the travelling public enhancing the quality and reliability of bus supporting deployment and expansion of in terms of higher quality information provision and greater travel. The information required from all RTPI systems, was recently highlighted in consistency for journeys across local authority boundaries. buses in the area had to be available for Transport Scotland’s consultation on Local wider distribution through an extensive Bus Services. network of bus stop displays and web based services. Funding was secured which The RTPI system now includes more than enabled SPT to deliver a high quality RTPI 500 electronic displays located at bus stops service, rolled out across the region, capable across nine local authority areas, providing of meeting the public’s expectation of RTPI for around 430 bus services currently higher quality public transport services and fitted with the new state-of-the-art smart- allow them to make more informed travel ticket machine technology. and interchange choices. The RTPI system is now available to all 12 The new RTPI technology used now allows of our local authorities in Strathclyde and opportunities for accessing a wide range other selected third parties such as Traveline, of network performance ‘Open Data’ that the NHS, shopping centres and SPT will act as a powerful tool in the transport managed bus stations.

22 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 23 Attractive, seamless, reliable travel Improved connectivity Access for all Improved service delivery Reduced emissions

Compliance Access for all Concessionary travel Around 12% SPT monitors a range of contracts awarded by the The Strathclyde Concessionary Travel Scheme (SCTS) of all MyBus journeys organisation on behalf of 12 local authorities to ensure that is administered by SPT on behalf of our 12 constituent now booked online standards are being adhered to whilst providing a quality councils and provides discounted travel on rail, Subway assurance audit. This incorporates the following: and some ferry routes for people with disabilities and people aged 60 or older. More than 500,000 people living in the west of Scotland have access to the SCTS 472,000 through their National Entitlement Card. During 2017/18 total patronage 2017/18, around five million journeys were made through the scheme. MyBus Travel Card Unit and NEC The MyBus service carried 472,000 passengers during A 2017 survey of SPT’s Travel Card Unit based at Buchanan Bus Station 2017/18. This essential door-to-door pick-up and drop-off is responsible for administering National Entitlement service using low-floor accessible vehicles enables residents Cards (NECs) on behalf of SCTS constituent councils. with a mobility issue or without access to traditional public MyBus NECs provide cardholders with free bus travel in transport services to get around. passengers found that... Scotland in addition to the SCTS discounts offered to Strathclyde residents. In 2017/18, the SPT Travel This unique service enables people to live more independent Card Unit assisted with nearly 100,000 enquiries from lives in their own communities and ultimately retain a sense residents about registering for and using their NECs. of local social inclusion. 100000

The majority of passengers book by telephoning the 80000 contact centre but the online booking service continues to grow in popularity with around 12% of all journeys now 1 in every 3 passengers 60000 booked online. are wholly dependent on MyBus for their 40000 everyday travel needs... ■ Schools 72.2% ■ Mybus 11.5% 20000 ■ Network and planning 11.5% Convenience of public transport (RTS) ■ 0 Other 4.8% NEC National Entitlement Telephone Enquiries Cards Processed ■ Very convenient 46% ■ Fairly inconvenient 5% ■ Fairly convenient 40% ■ Very inconvenient 3% School transport Supported local bus services ■ Neither 4% ■ No opinion 2% SPT manages and maintains school contracts on behalf SPT funds a number of socially necessary local 3 in every 5 passengers of 11 Unitary Authorities this includes: bus services to ensure communities remain had not made any trips by private car in the connected. These services are especially important circa previous 6 months to keep communities connected when there are no commercial services available. 80,000 journeys per day circa

children 40,000 8 million 5.6 million Source: Scottish 9 in every 10 passengers supported bus passengers carried on Household agree that MyBus is an excellent service... vehicle mileage supported local bus services Survey 2016 1,500 contracts

24 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 25 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

New system will enhance the user experience elderly, are likely to attend. We hope for partially sighted or blind bus passengers that this will become a standard feature on buses.” A new Audio Visual Announcement extra assistance on their journey. System provided by SPT is making Public transport is a lifeline for To assist with the development a difference to the lives of blind many passengers with assisted of the system, Stagecoach has or partially sighted passengers. needs. This system is an example invested in Automatic Vehicle The new system is available on of how we can offer practical Location technology which allows the help to partially sighted or blind real-time next-stop information X19 service which runs from passengers. This hopefully gives to be delivered to customers in a Easterhouse to passengers more confidence when variety of ways, including through and then to the Queen Elizabeth travelling independently by bus.” apps. University Hospital, providing a vital link for staff, patients and visitors. Trying out the new announcement Stagecoach staff also took part in system at the Stagecoach Depot in a Swap With Me event, organised As part of their continued , Deputy Director of by the RNIB, where bus crews Getting behind the British Transplant Games partnership with Stagecoach on RNIB Scotland James Adams said: wear specially adapted glasses to the X19 service, which uses the “For people with sight loss, their stimulate different levels of sight SPT supported the British Transplant More than 850 competitors took part been held annually in cities across the Fastlink Busway, SPT has invested local bus service can be a lifeline for loss to gain an appreciation of some Games this year which took place in in more than 25 sporting events from UK since 1978. £40,000 to provide next stop getting to work, to the shops and of the problems faced by blind and North Lanarkshire from 27 to 30 July. athletics to archery, swimming to announcements using real time for staying in touch with family and partially sighted passengers. squash, badminton, cycling and netball Developed by the Transplant Surgeon passenger information to inform friends. If you are unable to drive or SPT assisted North Lanarkshire Council with some 1,500 supporters attending Maurice Slapack, the Games were blind or partially sighted passengers cycle and can’t afford taxis, the bus Managing Director Stagecoach and the Games by organising transport events over four days. originally an international event where they are on their journey and is the only way of getting around. West Scotland Tom Bridge said: arrangements for the competitors welcoming teams from , when their stop is coming up. But knowing when your stop is “We are continuing to work in and their families to the Games The British Transplant Games have and the USA. Today, the British approaching can be a problem. partnership with SPT to improve venues in North Lanarkshire. The been in existence for more than 30 Transplant Games sees teams from SPT Chief Executive Gordon services for customers. We want majority of participants opted to stay years and are theꢀflagship event of hospitals across the UK come together Maclennan said: “SPT continuously “This new system should prove our buses to be accessible to in Glasgow, due to the greater Transplant Sport. The Games, which to compete, with many athletes going strives to ensure all passengers a great help in overcoming this, everyone, including people who are availability of hotels. are open to children and adults, have on to the World Transplant Games. receive the best service possible especially on a service that includes blind and partially sighted and the when travelling by bus, especially a major hospital, where many ‘Swap with me’ helped our staff to those passengers who may need people with sight loss, particularly better understand.” Helping to access healthcare Working with NHS and Clyde, SPT has given £12,000 from the Access to Healthcare funding to improve bus and pedestrian access in and around the Vale of Leven Hospital.

The project has included upgrading and extending the bus markings to prevent cars from parking in the area, upgrading pedestrian crossings and footpath repairs, introducing double yellow lining and keep clear markings to assist with traffic management. site, while helping to control inappropriate car parking.ꢀ The improvements have been introduced to help the They also provide good quality pedestrian crossings movement and flow of buses around the hospital and a footpath for staff, visitors and patients.

26 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 27 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

Reduced emissions

Active travel and reduced emissions Inspiring change – Climate Week 2017 SPT has continued to demonstrate a commitment to encourage active travel and promote the switch to SPT recently supported Climate Week 2017, a national • Technology to reduce business travel healthier, greener and more sustainable travel choices. initiative designed to raise awareness and inspire action • Diverting waste from landfill by increasing recycling rates During 2017/18, we invested £1.5 million in walking and on climate change. • LED lighting and energy efficient heating boilers and cycling projects in our area through Capital Programme contractor to carry out the design and construction controls at SPT head office, 131 St Vincent Street funding to our constituent councils. phases of the project. Construction is due to be Other participating organisations included all the local • Introducing lighting controls at Shields Road Park & Ride complete by the end of 2019. authorities; NHS National Services Scotland and a number • Limiting heat loss and installing energy efficient heaters The Wester Way of local health boards; various universities and colleges as at Broomloan depot East Dunbartonshire Council, working alongside funders Other active travel investment well as Cairngorms National Park Authority; Food Standards • A lighting upgrade programme at Buchanan Bus Station. SPT and Sustrans, successfully delivered a key active • Helensburgh and Lomond Cycleways (Argyll & Bute) Scotland; Energy Saving Trust; ; travel corridor in . • Make It Sustainable Transport Historic Environment Scotland; Scottish Natural Heritage; We will continue to build on our earlier good work through: Improvements (East Ayrshire) Scottish Power; SEPA; and Skills Development Scotland. • Roll out of energy efficient lighting across all operations The project involved converting an old road into a new • Stockiemuir Footpath Upgrade • New, efficient rolling stock, signalling and control systems traffic-free link for walking and cycling. The new route, (East Dunbartonshire) The week in September encouraged organisations to • A review of Subway Substations and a rolling programme previously a section of Westerhill Road, has been • Victoria Road Sustainable Travel Corridor (Glasgow) highlight the importance of reducing emissions and of replacement/renewal with modern, more efficient replaced with phase four of the new Bishopbriggs • Irvine Cycle Friendly Town (North Ayrshire) adapting to a changing climate at work and home. SPT parts/equipment Relief Road. • M8 Strategic Investment Sites Cycle Access is committed to reducing our carbon use in all we do. • Upgrade, renewal or replacement of tunnel lining, rails, Improvements (North Lanarkshire) and pumping stations The investment further improves East Dunbartonshire’s • Ravenscraig Cycle Path (North Lanarkshire) During Climate Week, SPT launched its new SPT Carbon • Further energy efficiency improvements at Buchanan active travel network by connecting a major new • Paisley to Renfrew Cycle Route (Renfrewshire) Management Plan 2025 which has adopted the target of Bus Station housing development to East Dunbartonshire’s • Paisley Town Centre Sustainable Transport reducing our carbon footprint by 35 per cent by 2024/25 • Broomloan depot improvements largest business park and linking to the Glasgow City Improvements (Renfrewshire) based on 2008/09 levels. In short “35 by 25”. • A roll out of smart metering across SPT operations Council area. • A70 Ayr to Coylton Cycle Link (South Ayrshire) to allow more intelligent interrogation and detailed • National Strategic Cycle Routes (South Lanarkshire) To date SPT has made good progress reducing measurement of consumption to allow more directly A naming competition undertaken with local primary • Various Cycle Route Improvements within our carbon use by 18.8 per cent by introducing: targeted improvements school children has resulted in the route being known West Dunbartonshire. • Solar power and voltage optimisation at • Refreshing our staff initiative, “Second Nature”, as Wester Way. Buchanan Bus Station emphasising the importance of and opportunities for Low Emission Zones (LEZ) • LED lighting upgrade on the Subway carbon reduction. Two designs by local children have also been chosen to SPT has been supporting Glasgow City Council • Ground source heat pump at Broomloan depot adorn gateway signs at the new pedestrian/cycle route. and Transport Scotland to deliver a LEZ in Glasgow • Air and water source heat exchange installation You can view the SPT Carbon Management to reduce emission in the city and improve traffic at Subway stations Plan 2025 at:ꢀwww.spt.co.uk/documents/ Robroyston Station flow, bus operation, access for freight andꢀwalking • A managed print service in SPT offices rtp230617agenda8.pdf SPT has been working with ScotRail, Glasgow City and cycling in order to maintain the economy and • An IT software upgrade to reduce out of hours Council and the Stewart Milne Group to develop city centre experience for those who live and work consumption on computers, and more efficient For more information on Climate Week, visit: ꢀ the funding package and work towards engaging a in the city. servers, including virtual servers www.sustainable-scotland.net

28 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 29 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

SPT invested £149,000 in staff learning and Improved service development over the course of 2017/18 ensuring our staff can perform their roles safely and efficiently. delivery This also ensures that their skills are kept in line with good practice and technological change to meet the Customer Services high standards expected by our customers. The Customer Services department strives to provide a The Facilities Team provides a first line response for Our focus over the last year on health & safety, safe, clean and secure environment for its employees, any repairs, defects and various maintenance across business improvement and customer care passengers and visitors across Bus Stations, Subway SPT’s infrastructure. The team continues to provide continues to deliver dividends in terms of reducing Stations, depots and offices. sustainability, increase efficiencies, cost savings and accidents/incidents and the number of customer also undertakes mini projects to improve or enhance complaints. Significant focus has also been given The department oversees various service and the SPT infrastructure. Our People to professional development, including further maintenance contracts and manages an in-house facilities At 31 March 2018, SPT employed 501 people and education sponsorship, to ensure core capabilities team, ensuring operational requirements are continuously Customer Services strives to assure customers that SPT’s incurred a total of £22.523m of staff-related costs. are strengthened to support the organisational delivered and customer expectations are met. This year objectives are being met and are continually monitored changes ahead as a result of modernisation. the team completed a total of 3,548 job cards raised to enhance performance. The department has heavily SPT recognises the importance of improving our throughout the year. invested in benchmarking customer standards within the business, reviewing processes, identifying We have invested in a graduate finance trainee, organisation and is responsible for ensuring front facing opportunities to introduce new digital solutions and Sarah Cowe, who has qualified as a CIPFA Customer Services is also responsible for the personnel are provided with the required corporate work deliver core services which are cost-effective and accountant having completed her traineeship management of SPT Bus Stations and associated wear and that maintenance personnel are equipped with relevant. This year, HR has supported the organisation with SPT. facilities. The department provides a front line operational the relevant PPE work wear, which in turn promotes SPT’s and employees through a period of significant change. service to the travelling public and other customers. image and brand ethos. SPT introduced a broad-based engineering Subway Modernisation continues and the HR apprenticeship scheme in January 2018 with department is involved in the recruitment of a number two modern apprentices as well as two of specialist positions to support this multi million mature apprentices sourced from our existing Equality pound project. This will continue over the coming years. engineering and maintenance workforce. Strathclyde Partnership for Transport This, along with continued success in Advancing Equality 2017 SPT is committed to promoting Bus stations. The online descriptions Learning and Development awarding vocational qualifications, provides equality of opportunity for our of the Subway stations will continue SPT recognises the need to continue to attract and retain staff with real opportunities for development customers and staff. Our services to be revised as the refurbishment skilled people and knows the importance of investing in as well as securing the skills SPT needs for and activities inevitably have a strong programme continues.ꢀ These text learning and development in delivering our services. the future. focus on connecting people to the guides assist people who have a places they need to go and improving visual or otherꢀ sensory impairments the journey experience for all.ꢀSPT’s navigate and feel confident within Advancing Equality Report (available the station environments. 501 at: www.spt.co.uk/corporate/ employed by SPT wp-content/uploads/2017/04/ SPT continues to work with a by 31 March 2018 advancing-equality-march-2017.pdf) range of equality organisations and sets out how we aim to achieve this.ꢀ partners across the transport sector to ensure our services and facilities £22.523 million In 2017/18 we worked with Describe are responsive to customer needs. total staff costs incurred Online to update the text guidesꢀfor We continue to work closely with St Enoch, , , Alzheimer Scotland to train staff Kelvinhall; Partick, Govan, and to raise awareness and help people £149,000 Ibrox ꢀSubway stations following their living with dementia stay part of, invested in staff learning refurbishment, as well as Buchanan, and remain engaged with, their and development East Kilbride, Hamilton and Greenock community.ꢀ

30 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 31 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

“Apprenticeships are life-changing Improved service opportunities – providing the chance not delivery only to work and earn, but also to achieve Customers Service awards an industry recognised qualification to support future career ambitions.” SPT’s commitment to employee development has continued in 2017/18 with further opportunities for personal development and training offered to all staff through vocational learning.

At Buchanan Bus Station, two of our assessors, Gillian O’Neil and Joe McLaughlin, achieved their City and Guilds Level 3 Bus stations officer Nigel Jenkins with Yvonne Armstrong, Fraser Wade, Gillian O’Neil and Certificate in Assessing Vocational Achievement. Learning and Development Officer Andrew Calder They worked with five other candidates to achieve a certificate of unit credit towards a Level 2 Certificate and prepare small, measuring equipment and tools for in Customer Service. permanent way renewal or maintenance.

Recipients of the Level 2 Certificate were Craig Renfrew, Assessor David Robertson and his two candidates Gordon Stephen Mathieson, Fraser Wade, Yvonne Armstrong, MacKay and Brian Stewart achieved two units of credit Paula Coyle and John O’Kane. towards a Level 3 certificate in Rail Engineering (Signalling) which means they can now maintain signalling assets using Subway activity complex processes; and adjust signalling components and In Subway, eight employees from the maintenance and equipment to meet operational requirements. engineering team have collected their City and Guilds Engineering awards. John Donnelly and Peter McGee collected their Assessor Awards with their candidates Thomas Danks, Gerald Reid, In a first for Subway, Assessor Kenny Braid’s two candidates Stephen Thom, and Gregor Crawford obtaining a Certificate Thomas Richardson and Anton McCracken completed four of unit credit towards Level 2 in Rail Rolling Stock Award units to achieve a Level 2 Award in Rail Engineering Track enabling them to carry out checks and tests to confirm Maintenance. They are now able to assist in preparing that railway traction and rolling stock assets comply resources for permanent way activities, undertake with operational specifications; and carry out planned replacement of permanent way assets and components, maintenance of railway traction and rolling stock assets.

SPT supporting Scottish Apprenticeship Week

This year, SPT reintroduced the apprenticeship scheme for Mark McCormack were able to talk to the minister about also a fantastic way for all employers in Scotland, regardless As we continue to move forward with Subway modernisation, both new students and current mature employees. the opportunities the apprenticeship offered to them, of size and sector, to develop their workforce and contribute to the apprenticeship scheme is an important programme as it what they hoped to achieve, and what they were learning business and economic growth. offers people real opportunities for development and growth. Minister for Employability and Training Jamie Hepburn came at SPT. It also helps us secure the skills we will need in maintenance to visit all four of the apprentices in the Broomloan Depot as “I am delighted to see SPT join the growing number of for our new fleet of trains and signalling system. part of Scottish Apprenticeship Week. Jamie Hepburn said: “Apprenticeships are life-changing employers in Scotland who are delivering new and innovative opportunities – providing the chance not only to work modern apprenticeships and want to offer my congratulations All the prospective apprentices shortlisted underwent a Our two new modern apprentices Lee Clarke and David and earn, but also to achieve an industry recognised to the successful candidates and wish them all the best in rigorous assessment centre interview process before the final Wilson – and mature apprentices Gavin Cameron and qualification to support future career ambitions. They are their future careers.” candidates were selected.

32 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 33 Attractive, seamless, reliable travel Improved connectivity Access for all Reduced emissions Improved service delivery

Procurement

Communications and Marketing 2017/18 was a year of continuous improvement for procurement within SPT. The first phase of the procurement action plan, as My Glasgow, My Subway! working on including Partick Interchange. defined within the Procurement Strategy, was successfully delivered This year, SPT launched its first major within the year. social media campaign to promote Communications continues to work the Subway. My Glasgow, My Subway across numerous departments assisting Procurement innovation was recognised with the implementation celebrates everything the Subway and supporting with presentations of the Dynamic Purchasing System for school contracts and the means to the city of Glasgow, not just and attending professional talks and associated in-house developed evaluation application, being a as a key transport provider but as a conferences such as the Institution of finalist in the 2017 Go Awards. This innovation is being further supporter of all that happens in the city. Civil Engineers (ICE) and assisted senior developed with plans to roll out to other transport contracts. management with preparations for Satisfaction with the Subway service international conference to discuss the Procurement activity remained high with a total of 1,495 contracts has clearly been demonstrated with the plans and progress around Subway awarded. These were split 1,203 of transport service contracts with recent Transport Focus Survey where our modernisation. a value of £31.5m and 292 non-transport contracts with a value of passengers have reported an impressive £20.4m. Savings of £2.4m were achieved against the total value of 97 per cent overall satisfaction rating. SPT has attended various STEM events £51.9m, meaning a significant saving of 4.6 per cent was achieved in and careers’ days to encourage young 2017/18. This is a result of an ongoing drive through the procurement We also supported the West End Book people, and girls in particular, to consider process to deliver best value. Festival with author Christopher a career in science and engineering and Brookmyre launching details of the explaining more about what SPT has to Procurement spend 1 April 2017 – 31 March 2018 festival at . offer as an employer.

We encouraged and supported up and SPT continues to grow its social coming artists with our Summer of media channels. As well as Twitter Music sessions held at various stations and , in 2017/18, we also during the Summer. launched our new LinkedIn and Instagram accounts. LinkedIn is used as £51.9m £2.4m We have continued to pursue numerous a direct business to business channel, Total spend Savings achieved opportunities to promote SPT with highlighting various opportunities and local, national and international media. news worthy events happening within Communications has also supported SPT Instagram continues our direct project colleagues at various community communications with customers, council meetings, using the opportunity encouraging them to be part of our My to inform them about key projects we are Glasgow, My Subway community. 292 1,203 non-transport bus contracts contracts awarded awarded Main channels:

@GlasgowSubway @GLASubwayTravel @SPTcorporate LinkedIn Instagram 21,700 8,015 727 301 1,146 90% 15 followers followers followers followers followers of invoices Days to pay paid on time invoices (average)

34 Strathclyde Partnership for Transport Annual Report 2017/18 Strathclyde Partnership for Transport Annual Report 2017/18 35 Online Follow us on Twitter at @SPTcorporate or visit our website spt.co.uk Your suggestions If you would like to pass on your suggestions or comments, please email us at: [email protected] General enquiries If you have an enquiry relating to any of our services, please send it to: [email protected] By post Write to us at: Strathclyde Partnership for Transport 131 St. Vincent Street Glasgow G2 5JF

Find out more about what SPT is delivering in your local area at spt.co.uk/transportoutcomereports