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Issue 49 - Spring 2014

Tamarind P3 first birthday

Time to Change P6 – 300 Voices

Community

P12 Experts Network

Listening

P12 into Action

Quality and

P13 Excellence Awards

Read about our Trust charity, Caring Minds, and how you can get involved on pages 8 and 9 2224_trusttalk49_180314_trusttalk_49 03/04/2014 16:39 Page 2

Chief Executive’s message Change is a word we hear a lot in the Environment (PLACE) show. NHS. We need to continually review and This is a large investment involving major improve our services as the needs of our change, but small changes in environment communities evolve. Sometimes making and culture within an individual service can changes can have an immediate impact, also have a big impact. Through this type of whereas sometimes change is more improvement our Eden psychiatric intensive incremental and happens over time, but care unit has seen the number of incidents on the impact on the quality of care for our the ward each month more than halve in the service users is no less dramatic. last two years, and whilst we should never be It’s useful to stop now and again and reflect complacent it’s great to see positive changes on the changes we’ve made and what they’ve of this kind happening across the Trust. helped us to achieve. At a recent Trust Board Reflecting on examples like these reinforces meeting we discussed our estates strategy how important it is for us to be receptive to and changes in this area over the last five change, to constantly listen to our patients years. We’ve invested £135 million, opening and understand their needs, and to keep new modern sites like the Barberry, Oleaster, challenging ourselves to ensure that we Zinnia, Juniper and Tamarind units, whilst continue to provide the best quality care reducing the overall number of sites from 90 possible. to 51. This is against a backdrop of changes in the way mental health services are provided over the last 20 years and has allowed us to provide a better quality and more appropriate environment for our patients, as our scores in John Short the Patient Led Assessments of the Care Chief Executive

Council of Governors Meetings 2014 - 2015 Date Venue Time Thursday 16 January Tavistock Room, Uffculme Centre, 1.30 – 4.30pm Trust Talk 2014 Moseley, Thursday 13 March Plymouth Room, Uffculme Centre, 1.30 – 4.30pm 2014 Moseley, Birmingham deadlinesTrust Talk is published quarterly, so please note its copy deadlines below Thursday 8 May Lynton Room, Uffculme Centre, 4.30 – 7.30pm for 2014 2014 Moseley, Birmingham All copy to be considered for Thursday 10 July Plymouth Room, Uffculme Centre, inclusion must be submitted by the 4.30 – 7.30pm 2014 Moseley, Birmingham dates below: Thursday 11 September Plymouth Room, Uffculme Centre, 4.30 – 7.30pm 2014 Moseley, Birmingham ISSUE DEADLINE Thursday 13 November Plymouth Room, Uffculme Centre, 1.30 – 4.30pm Summer June 30 2014 Moseley, Birmingham Thursday 15 January Plymouth Room, Uffculme Centre, Autumn September 30 1.30 – 4.30pm 2015 Moseley, Birmingham Winter December 31 Thursday 12 March Plymouth Room, Uffculme Centre, 1.30 – 4.30pm 2015 Moseley, Birmingham

Your views on Keep up to date Trust Talk with BSMHFT on We’re always looking at ways of improving Trust Talk and want to hear social media Do you have a story which your views about what you’d like to see in could feature in Trust Talk? its pages.@ Let us know by emailing If so, then contact Samuel Trust.Talk bsmhft.nhs.uk. Grant in the communications team on 0121 301 1274 or Remember that you can follow the @ latest from the Trust and interact with us email trust.talk bsmhft.nhs.uk. on social media. @ Deadline for the next issue is Follow us on Twitter BSMHFT or like June 30, 2014 our Facebook page.

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‘Street triage’ launched in partnership with West Midlands Police and West Midlands Ambulance Service Our Trust has joined forces with West police and ambulance service colleagues to Midlands Police and West Midlands ensure that people in urgent need of mental Ambulance Service to pilot a new project health care receive the most appropriate to ensure people with mental health support. This pilot will not only support people issues are kept out of police custody and in crisis, but it will also help to further receive the right treatment and care. strengthen our relationship with West The West Midlands is one of a number of Midlands Police and West Midlands regions to be selected by the Department of Ambulance Service for the benefit of our Health to pilot the ‘street triage’ scheme, local population." which sees mental health nurses and Chief Inspector Sean Russell, from West paramedics accompany police officers to Midlands Police, said: "In emergency incidents where it’s believed people need situations we want to make sure that people immediate mental health support. with mental health problems are correctly A dedicated car is operating every day assessed, cared for and treated as quickly as throughout the Birmingham and Solihull area possible. and will involves police officers, nurses and "Officers are already trained to deal with paramedics working together. The aim is to these kinds but this additional support from ensure people who need mental health care health professionals will help officers to treat get the right support and at the same time vulnerable people in emergencies.” reduce demand on the emergency services. The West Midlands street triage scheme The pilot follows in the footsteps of other was recently highlighted on national television schemes that have taken place elsewhere in on BBC’s One Show. the country. Our Chief Executive, John Short, pictured at the street triage launch, said: "We are looking forward to working more closely with our Tamarind Centre celebrates first birthday The Tamarind Centre had a lot to formative idea, to what it is today, something previous issues faced by the West Midlands celebrate on December 3, 2013. Not only that wouldn’t have been possible without the of not having enough secure bed capacity was it the first anniversary of service creativity and drive of many staff. He also meaning service users were often placed out users being welcomed into the building, talked about whilst the building may be state of area, and so were often away from their it also marked the official opening of our of the art, what also really counts is what family and carer support networks. A view men’s medium secure centre in goes on within it, and that too is something that was also echoed by Mrs C, a carer of a Bordesley Green, Birmingham, with staff, he is very proud of. service user at Tamarind who spoke highly service users and external partners Sue Davis, our Trust Chair, spoke about the of her son’s care, and who also said “what coming together to celebrate this special importance of the role of carers and the we have hoped for so long has finally milestone. local community in recovery, and also the become a reality”. Special guest, former Premier League footballer Stan Collymore, visited wards, met with service users and even had a kick about! He then finally did the honours of officially opening of the Tamarind on its first birthday with the ceremonial cutting of the ribbon. To an audience of staff, service users and the local community Stan spoke candidly and shared his own experiences of mental health and the support he received, as well as the benefits of being cared for close to family. Whilst an advocate of mental health in social media, Stan also talked about the prejudices he still faces today through Twitter and other media, but felt that things were changing for the better. He finally praised NHS staff and carers and told them never to never underestimate the role they play in helping people help themselves. Jeremy Kenney-Herbert, Clinical Director for secure services then went on to speak about the commitment of staff in driving forward the Tamarind centre from a Jeremy Kenney-Herbert, Stan Collymore and Sarah Beasley celebrate Tamarind Centre first birthday.

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Call 111 – When it’s less urgent than 999 Have a cake and a brew with NHS 111 is a new service that's been introduced to make it easier for you to BITA Pathways access local NHS healthcare services in England. You can call 111 when you need medical help fast, but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. This new free to call number has been brought in to improve access to urgent healthcare, and to help people use the right service for their needs first time. NHS 111 will link in with all existing primary care services, as well as providing advice to allow people to care for themselves at home. You should call 111 if: you need medical help fast but it's not a  999 emergency you think you need to go to A&E or need  another NHS urgent care service you don't know who to call or you don't  have a GP to call you need health information or Established in 1963, BITA Pathways is a community; an accredited City & Guilds reassurance about what to do next. leading provider that engages with training venue offering horticultural and adults experiencing mental health floristry training courses to people The service has already had initial success problems on a pathway towards person- experiencing mental ill health, and also a in the West Midlands. Between November 11, centred recovery. developing social enterprise in the form of a 2013 and January 19, 2014, 152,000 calls Centrally located in the Digbeth area, the thriving commercial garden centre selling a were taken through NHS 111, with 97% charity offers a unique combination of work range of shrubs, perennials, bedding plants, answered within 60 seconds against a and training that supports people vegetable plants, hanging baskets, compost national target of 95%. experiencing mental ill health in their etc. The service is available 24 hours a day, 365 recovery. They continue to challenge the The centre also offers an on-site tea shop, days a year. Calls are free from landlines and stigma of mental illness through a positive serving tea and homemade cake as well as mobile phones. approach to recovery and provide goods produced by BITA Pathways NHS 111 calls are answered by highly- opportunities for everyone to achieve their volunteers which include homemade trained call handlers, supported by full potential through learning and work chutney, floral arrangement, woodcraft and experienced clinicians, who will assess your activities that aid personal development and pottery items. needs and determine the most appropriate recovery. Their opening hours are Mon-Fri, 9am – course of action to help you. This replaces BITA Pathways also offers one of Aston’s 4.30pm and Saturday, 10am – 4pm. On the previous NHS Direct number. best kept secrets at the Park Lane Garden Tuesday, March 18 2014, the shop will be Centre (Park Lane, Aston, Birmingham, B6 launching a ‘Tuesday Special’, offering 5DL) - a surprising little haven which offers customers a cup of tea and homemade a retail outlet, training and well-being cake for just £2. activities. For more information on BITA Pathways, The centre provides a dual role in the visit www.bitapathways.co.uk

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BSMHFT nominated Trust welcomes new for national mental Executive Director of Nursing health award We are pleased to announce that am thrilled to be joining the Trust, for its Sue Hartley joined our Trust on April 1 reputation and work in such a diverse area as our new permanent Executive as Birmingham and Solihull, a challenge I Director of Nursing.’ am truly looking forward to.” Sue was previously Director of Nursing at We’d like to take this opportunity to Walsall Healthcare NHS Trust having welcome Sue to the Trust. joined the organisation in February 2008 as Director of Performance, before taking up We would also like to thank Dee Roach, the role there of Nursing Director. who left the Trust in January 2014 to return Sue has a strong background in nursing, to Lancashire Care NHS Foundation Trust performance management and service as Executive Director of Nursing and Jo Neale at the MFHA awards evening. redesign. Sue is a qualified Registered Governance. BSMHT was nominated for a Mental Nurse and trained in Birmingham at the Dee has previously already worked at Health First Aid (MHFA) England Award Queen Elizabeth Hospital, before beginning Lancashire Care NHS Foundation Trust as in recognition of our exemplary work in her career working in older people’s Deputy Director of Nursing where she also the field of mental health, and attended a services, often caring for with patients with led on a major service redesign as Clinical awards ceremony at the House of Lords dementia and associated conditions. She Director. on Wednesday 26 February. has since held various nursing and We would like to thank Dee for her time We were shortlisted for the MHFA England management posts and has worked in a at the Trust and we wish her the best of Champion Award for the work that has number of senior management positions luck for the future. been done in partnership with the police in including Deputy Head of Performance at relation to mental health awareness training the West Midlands Strategic Health for Prevent officers. Authority. The West Midlands Counter Terrorism Unit Sue is keen to both contribute to and has been working closely with BSMHFT staff learn from our services and comes with as part of the Preventing Violent Extremism substantial experience and expertise in (PVE) agenda. The provision of mental health performance management. Perhaps most awareness - specifically Mental Health First importantly she also has a real passion for Aid training - for Mentors and Security and nursing and allied health professional Partnerships Officers was crucial. Staff from (AHP) leadership, with a real focus on the the Regional Channel and Interventions and quality of care given to patients and their the Association of Chief Police Officers have carers. ensured that over 50 officers are now Mental Sue said about joining our Trust: Health First Aiders. There are also plans for “Although this is my first position as a future training so that more police staff can Director of Nursing within a mental health benefit from the course. Trust, as in all of my previous roles I am In the UK, 1 in 4 people will experience absolutely committed to the fundamentals mental ill health and MHFA is a practical way of high quality, compassionate care, that people can use to support those who are coupled with an excellent, consistent affected. patient experience. Sue Hartley In their fourth year, the awards identify As someone who lives in the local area I examples of excellent projects and individuals, acknowledging innovation and high performance in raising mental health literacy MP visits Place of Safety suite across England. Over 65,000 people in the UK are now MHFA trained and have been taught to: spot the early signs of a mental health  problem feel confident helping a person  experiencing a problem  provide help on a first aid basis help protect a person who might be at risk  of harm help prevent a mental health illness from  getting worse  help a person recover faster  guide a person towards the right support reduce the stigma of mental health problems.

Jack Dromey MP visits our ground-breaking Place of Safety suite at the Oleaster Centre.

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Samaritans launch film to highlight the importance of seeking help For 60 years Samaritans have been when they need us." on hand to listen to people in crisis, Naomi Hawkins, Partnership Development 24 hours a day, 365 days a year. Manager at BSMHFT who attended the The first call to the helpline was launch said: “We know that not everyone who answered on November 2, 1953 and dies as a result of suicide will have been in since then 127,000 volunteers have touch with mental health services. We know answered over 115 million calls for help. that suicidal thoughts and feelings are really To celebrate this special milestone the common. Solihull branch of Samaritans has been We realise how important it is that people working on an outreach project to help have a range of support mechanisms and raise awareness of its service. networks that they can turn to when they feel Ele Read, Deputy Director for Outreach at Samaritans to talk about the work they do at crisis point. When Solihull Samaritans Solihull Samaritans decided to produce a supporting vulnerable people in the contacted us about their outreach project we short film highlighting the importance of community understood the importance of their work and seeking help. Titled ‘Scary Conversations’ the Ele commented: "As an organisation and as we wanted to help publicise the services that film shows how people have taken the first a branch we want to be more pro-active they offer.” step by talking to someone about their about reaching out to vulnerable people in problems. our community. We want to raise awareness The film was debuted at a special of who Samaritans are, what we do and You can access the film via YouTube by celebration event at John Lewis conference how we can complement existing support searching ‘Solihull Samaritans’ or you can suite in Touchwood Centre, Solihull on networks to ensure that we are there for find out more by visiting December 16, 2013 and was a chance for callers who are in distress and despair http://www.samaritans.org/

Time to Change and BSMHFT working together to give people a voice Over 120 people from the local community, organisations and staff from BSMHFT came together on January 21 to celebrate the launch of an exciting new project that aims to address some of the challenges and discrimination faced by our service users. There was a lively start to the event, which was held at the Centennial Centre, Birmingham. The Drum Cafe, a local organisation got delegates raring to go by involving them in a mass/group drumming session. After such a musical start it was down to the business of the day, the launch of the project. 300 Voices is a partnership between BSMHFT and Time to Change that seeks to engage with young African and Caribbean men to hear their experiences of inpatient care. As part of the year-long pilot, 300 men will be interviewed along with 900 staff from our Trust and partner organisations. Following these interviews key themes will be explored and a bespoke model will be created to address some of the issues raised. Over the next few months BSMHFT will be working closely with Time to Change John Short, Sue Baker, Director Time to Change and Sue Davis sign up to partnership agreement identify service users and staff who will take for 300 Voices project. part in the project. stigma, discrimination and wellbeing issues For more information on the Alongside this piece of work, our Trust within African and Caribbean communities 300 Voices project please@ contact supported the Stereo-Hype festival, a free through performance and visual arts which community.engagement bsmhft.nhs.uk two day festival aimed at creating the space was held at the mac in Cannon Hill Park, to discuss and explore mental health Birmingham on March 14 and 15.

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STAR teams share tea with the Chair A word from The winter chill hasn’t stopped our Trust have Tea with the Chair. It’s an opportunity for Chair Sue Davis from visiting teams teams to get a bit of recognition for what they the Chair across our Trust as part of our special do but also for them to raise their profile with thanks and recognition scheme. our Trust Chair. Our latest teams to be recognised as part STAR cards can be given to staff for a the scheme are Hollyhill Complex Care team number of reasons including hard work and based at Hollyhill unit in Rubery, North dedication, excellent attendance, showing the Assertive Outreach Team (AOT) based at way for others, putting service users in the Northcroft and Zinnia Community Mental spotlight and being a real team player. Health Team (CMHT) based at the Zinnia To give special thanks and recognition just centre. simply click on the STAR card icon on the Every month a team who receives a high home page of Connect to send a message. number of STAR cards gets the chance to

Sue Davis, CBE, Chair.

At the beginning of February, non- executive directors held the first of a series of drop in sessions for staff at Holyhill. Four of the non-execs met with a very varied group of staff from different settings, and we had some fascinating round-table discussions on Zinnia CMHT at Zinnia Centre. issues raised by the staff themselves. One particular theme really struck home, as domestic staff and HCAs forcefully spoke of the importance of their roles, and demanded that this not be overlooked as the pressure for increasing qualified staff on wards and in teams steadily grows. This was supported by two students from different clinical backgrounds, who said that on going onto a new ward, they were more likely to get good information about the service users and about the unit in general from the cleaner or the HCA than anyone else. This is certainly a message non-execs won’t forget as they look at the question of appropriate

staffing ratios in the coming weeks. Complex Care team at Hollyhill. We also talked about the difficulties of getting Trust-wide messages to all members of staff, and how important it is that the lessons from serious incidents are learned by us all, not just the people involved. Ideas on how we can improve in those areas would be gratefully received! All the staff there also said how interesting it had been to meet each other, as well as the members of the Board. There are three more sessions of this sort planned for later in the year, so why not come along to one of them for a relaxed opportunity to meet and quiz your non-executive directors – another way of ‘making the Trust a smaller place’.

North AOT team at Northcroft.

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.Support our Trust charity,. .Caring Minds.

Why we need your support emotional and social pressures, possibly from our website www.caringminds.org , or The Trust charity ‘Caring Minds’ brought about by loss of income and the side contact our fundraising team@ on 0121 directly funds projects within the effects from drugs. The emotional and 301 1287 or fundraising bsmhft.nhs.uk Trust, and the money we raise helps physical impacts of their illness can last many  and they will send one to you. to provide the much needed extras years and sometimes a lifetime. Regular donation – this is the most that traditional government funding Enhancing a person’s visit to us can make efficient way to donate, and helps to does not usually provide. all the difference to their wellbeing, improving provide the charity with on-going income recovery and overall experience of our that helps us to plan ahead for key Caring Minds can make a real impact. services. We are committed to providing the projects and expenditure. You can either Whether it is a piece of equipment, best possible facilities and environment for complete the form on this page, or visit refurbishment of a service area, research, our patients, visitors and staff, and with your our donation page at trips or special days for service users, we help we are able to do just that. www.virginmoneygiving.com help to provide the items that our service  Single donation – of course we users, carers and staff need. understand that you may simply want to The Trust receives government funding for Ways to get involved  make a one-off donation. To do this, you healthcare, but there is always more that we Volunteer – perhaps you would prefer to can either go to the virgin money page can do. So whether you’re holding a coffee give your time to the charity, whether you (link shown above), or send a cheque, morning or running a marathon, why not have a few hours free each week or each made payable to ‘Caring Minds’ c/o think about supporting our Caring Minds month, there are plenty of ways that you Tracey Goodwin, Fundraising Manager, charity? can make a difference. Please get in Communications and Marketing Team, If you decide to make a donation, your gift touch with our Fundraising Manager – Birmingham and Solihull Mental Health will be used carefully and sensitively. Money Tracey Goodwin, who will be happy to NHS Foundation Trust, B1 Trust donated is distributed where it is needed, as discuss this with you. You can call Tracey Headquarters, 50 Summer Hill Road, we support all areas of the Trust. Any ward or on 0121 301 1287@ or email Birmingham B1 3RB. Please remember to department can request money from the  tracey.goodwin bsmhft.nhs.uk include a covering letter, so that we can charity fund which is governed by the Hold your own event – if you enjoy acknowledge receipt of your gift and send Charitable Funds Committee. getting together with your friends and you a thank you. BSMHFT is the one of the UK’s largest  family, then why not hold a coffee Fancy a challenge – if you fancy mental health trusts. Each year over 50,000 morning or a bake sale and raise some something more active, why not join our people are seen by our services, from not money for a good cause? We have our Caring Minds Team and run in the only the Midlands area but also nationally for own fundraising pack for this called ‘Care Birmingham half marathon in October? some of our more specialist services. Many for a Cuppa’, which you can download Or slightly less of a challenge there is the of our patients face incredibly difficult

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Great Midlands Fun Run/walk in Sutton In June 2013, for example, money raised Any ward or department can request Coldfield on June 1. Alternatively, there by Caring Minds helped to set up the money from the charity fund which is are lots of treks and cycle rides to choose Forensic CAMHS music project for young governed by the Charitable Funds from both in the UK and abroad. Find out people at our Ardenleigh site. Committee. For more information contact more on our website Over £5000 was raised for the hour long Tracey Goodwin, Fundraising Manager on www.caringminds.org, and if you don’t see sessions provided by an external musician to 0121 301 1287@ or email something that interests you and have help the young people on the unit create tracey.goodwin bsmhft.nhs.uk other suggestions, just let us know. lyrics and produce music using specialised computer software. As part of the project Whichever way you choose to support each young person is provided with their own ‘Caring Minds’ we would like to say a big MP3 player, which they are able to transfer thank you. their compositions on to, so that they can listen to them in between sessions. For further information please visit our The sessions have really made a positive website www.caringminds.org where you impact, promoting confidence in the young will find useful links and items you can people’s musical abilities and increasing their download. social skills. If you were able to sprinkle some magic What your support can do through Caring Minds funding, what would We could not provide the extra support you spend the money on? Maybe a piece of to the Trust without your help. Every equipment could help transform a service single penny, and every hour of volunteer user’s life. time counts. Even the smallest gifts are put to immediate use, making a big difference to patients’ lives.

Reaching new heights for Caring Minds

From left to right: Neil Cross, Neil Hathaway, Dave Evans, Dave Bell, Julie O’Connor, Tracey Goodwin (Fundraising Manager), Rosemary Brown, Malcom Partridge, Craig Holland, John Scott.

A team of eight people from our Trust’s specialised furniture. can either make your donation online at Estates and Facilities department will be Team member Rosemary Brown said: www.virginmoneygiving/ben-nevis-challenge taking on the mighty Ben Nevis for “I enjoy physical challenges and am or send a cheque made payable to ‘Caring charity in June. determined to complete it. My main sport Minds’ with a covering letter, letting us know Raising money for the Trust’s charity, and passion is swimming so I guess I will that you would like to support their Caring Minds, the team will be taking on the survive if the canoe capsizes! The last time challenge. This should be sent c/o Tracey UK’s highest mountain before cycling 25 I cycled was in my youth across the Tracey Goodwin, Fundraising Manager, miles on road and then canoeing their way Somerset levels (in the days when these Communications and Marketing Team, down Loch Lochy - all in 24 hours. were dry land!). So I am in training! Birmingham and Solihull Mental Health Doing all of this in one day is going to “Other Estates & Facilities colleagues have NHS Foundation Trust, B1 Trust take some real determination and the team flocked to support us both in getting us Headquarters, 50 Summer Hill Road, are already putting in many hours of cycling, there and ferrying us around, so the support Birmingham B1 3RB. gym work and long hill walks to prepare. we have is second to none. I think we will The Trust’s charity, Caring Minds, helps to have a lot of fun as a team. The opportunity We would like to wish the team the provide the extras that normal NHS funding to raise funds to benefit our service users best of luck. doesn’t provide for our service users such makes the whole thing very special.” as day trips, musical instruments, gyms and If you would like to sponsor the team you

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NewAs the team takeforensic a step closer to moving CAMHS facility nears completion into the new inpatient facility for young people at Ardenleigh, staff within the service are organising a sleepover to get a feel for the new building. The ‘live in’ will take place before service users move into the new build which is expected to be during spring. Staff will be encouraged to spend time testing and evaluating the facilities with the aim using the feedback to improve patient experience. “This kind of initiative is great for staff to get a real feel for the new build”, says Jo Hemming, Interim Service Development Manager for inpatient youth services. “It also highlights our commitment to developing environments that provide positive Forensic CAMHS new build due to open in March. experiences to young people in our service”. The team are also busy preparing for a developing the service and creating a strong carers visually depicting what it’s like to visit number of open days for families and friends team identity. Ardenleigh, following feedback from carers and stakeholders to showcase the new Our forensic child and adolescent mental who have said that it can be quite daunting facilities and the care received within the health services will again be calling on the on the first visit. service. Youth Board to help them develop a DVD A programme of training has been running, tour of services, which will need to be Take a look at our refreshed inducting staff into the new building, but it’s updated following the new build. The team service information online at www.youth- also been a chance to spend time working on are also producing a DVD for families and first.org.uk or www.bsmhft.nhs.uk

RaisingSharing awareness and the knowledge share their learning and reducing the stigma is vital encourage debate and in mental health, but is discussion around mental especially more powerful health. when done at a young age. BSMHFT has been OpenMinds is a university supporting this work with the society that seeks to do just first talk on psychosis that - educate secondary delivered by one of our school pupils about mental consultants, Dr Chinwe health in the form of fun, Obinwa. Open Minds society at . engaging workshops. Early feedback is Originally started at University College At the heart of OpenMinds are mental encouraging, with over 200 students signed London, OpenMinds has now been health professionals giving students an up as members of the society. adopted by students at the University of overview of particular mental health topics. For more information on OpenMinds Birmingham and is going from strength Students will then design and deliver email Carol Bergbaum @ to strength. workshops to secondary school pupils to birminghamopenminds gmail.com

St Paul’s Crossover - help and advice in finding work or self-employment in East Birmingham St Paul’s Crossover was established in affordable childcare, St Paul’s Day Nursery range of services on offer. The café serves 1993 in response to a community survey was established as well as the Crossover freshly cooked food from breakfast to which asked residents of Bordesley Community Café. afternoon tea, Monday to Friday. It is a Green what they would like to see their St Paul’s Crossover now employs more place where people are encouraged to pop local church providing in the area. The than 30 people and has a similar number of in for a coffee or linger to chat to friends, responses resulted in the establishment volunteers. More than 20 other people work new and old. On Wednesdays the café of a Community Resource and Learning for partners on site, and they all offer serves a Roast Dinner for just £4. Centre in the heart of Bordesley Green services to the community, mostly free of Reverend Susan Barter from St Paul’s which specialises in supporting charge. The Resource Centre offers Crossover says: “We feel our role in the unemployed people and helping them to courses to help people with numeracy, community is to serve people whatever their access employment or to work for literacy and ESOL and other vocational and nationality or age, and to work with others themselves. activity-based courses are on the way. to make Bordesley Green a place where It was realised that as well as matching The Community Café at 619 Bordesley people like to live, work and play.” people to potential employers that the Green is really the hub of the organisation For more information visit church could become an employer, and in for local people and those working nearby. www.crossover-centre.org.uk response to the communities’ request for It serves as an easy threshold into the vast

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Building a support network for people with addictions Our addictions team in north Birmingham offered a helping hand to the local community by attending a series of drop-in sessions throughout February. Partner agencies including West Midlands Police, Aquarius, Swanswell and SMART Outreach came together to run a number of information and support days for people who suffer with addictions. These sessions, which took place in locations within Sutton Coldfield and Erdington, were intended to offer friendly, face to face advice and highlight how people can get support from local agencies. Our North Alcohol Recovery Addiction Hub (ARCH) team who are based in Slade Road, Erdington were keen to get involved in these events. Leon Kearney ASPIRE recovery coach and Simon Glover. “It’s great for us to get out into the local community and get the message out there” through services”. partner organisations, constantly adapting Commented Simon Glover, Team Manager, Also on hand were our Aspire Recovery their services to ensure they provide the North ARCH. Coaches, giving people an opportunity to right treatment, in the right place, at the “Sometimes we come across some of meet and gain support from those who are right time for our clients. the most disadvantaged people who currently in recovery. just don’t know where to turn. Our Addictions services work as part For more information on our addictions By working in partnership at events like this, of a substance treatment system, services please visit our website it helps to create a seamless pathway working closely and flexibly with www.bsmhft.nhs.uk

Student Nurses: Bedpans to Bandages We’re changing the way Training to be a nurse has changed Christine Holz, community psychiatric nurse referrals are made to dramatically since the early days of the who was Diane’s mentor also featured in the mental health services NHS. Greater demands and added film. “I was initially very nervous about being responsibility make it harder to qualify followed around by a film crew, but it was Service users and carers are at the than ever before. At universities all over soon apparent that the main focus was Diane, centre of how we operate our mental the country, a new generation of nurses the student in question. Diane was very calm health services. We are improving the is being born. and assertive throughout despite telling us way community teams are working A short series has recently made its debut she was the most nervous of us all. and have listened to what our service on ITV following the trials and tribulations of It’s great to see the profile of mental health users have been telling us and are student nurses on their journey to becoming being raised in a mass audience way. By making the following changes. a qualified nurse. From rock drummers to doing a programme like this we hope to In response to comments and feedback carpet fitters, Student Nurses: Bedpans to inspire people to take the route of mental from service users and GPs we have been Bandages which began on February 14, health nursing, which is something that is working to make it easier for GPs and follows the diverse backgrounds and lives of often overlooked compared to other types of other healthcare professionals to make trainee nurses in Birmingham and nurse training”. referrals to the Trust’s mental health and Manchester, with all the pressures, emotions addictions services. From April 28 2014 and challenges they face both in training and there will be one number for GPs and on the wards. other referrers to ring for all secondary Diane Edwards, one of our student nurses care mental health services in Birmingham was eager to take part in the programme and and Solihull (please note that referrals to was followed during her placement at our our Birmingham Healthy Minds service will not be affected). Longbridge community mental health team. This will ensure service users get the She was one of only two student mental best care in the right place at the right health nurses featured in the series. time by the right professional. There will During her time on placement, Diane got be a reduction in the time taken to carry hands on experience of what it’s like to work out assessments which will lead to a in a busy community mental health setting. better patient experience. Episode 4, which was broadcast on March 7, A number of further improvements are featured Diane alongside other student planned such greater involvement, where nurses showing the challenges they face on a appropriate, of carers and families better daily basis, juggling academic study with plans at the time of discharge from our home life and work on the wards. Diane was services. seen talking to a service user about their care Keep your eye out for a regular bulletin plan and giving her first injections at a depot for service users and carers that will keep medication clinic. Diane Edwards filming the ITV series Student Nurses Bedpans to Bandages. you informed of these exciting changes.

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New Community Experts Network links staff to communities to ensure personalised care Around 100 people from BSMHFT and appearing ignorant or ‘offensive’. the community, including Leader of The Community Experts are volunteers Sir Albert Bore, from a wide range of communities within attended the launch of a new Birmingham and Solihull. Their role includes Community Experts Network aimed at supporting staff in dealing with potentially helping staff members to understand ambiguous and complex scenarios in an and better serve the different cultures open and non-judgemental manner. They and faiths of the diverse communities respond to enquiries relating to cultural, across Birmingham and Solihull. religious or spiritual issues from clinical staff The population we serve includes many via email or phone within 24 hours and are different nationalities, cultures and faiths and also able to signpost staff to relevant with new communities arriving the cultural individuals or organisations within the landscape is continually changing. Whilst the community where appropriate. Trust has identified the need for training in , the Trust’s Community cultural competency for all of our staff, as Engagement Manager who set up the well as recruiting staff that reflect our network, said: “Our staff work for the NHS population as means of meeting the needs because they want to make a difference to of our communities, the sheer range of service users, and the Community Experts diversity can prove to be a challenge for Network will help them to do this through staff at times. It is a lot to expect staff providing really person-centred care and members to be well informed on so many responding appropriately to complex and different cultures and beliefs, to be able to sometimes unfamiliar issues. This will help distinguish between pathological symptoms build confidence in serving the different and different but ‘normal’ cultural expression, communities across our area.” and to identify culturally appropriate responses in all cases. For more information on the Community Sometimes it is difficult for staff to address Experts Network@ contact this due to lack of confidence, or a fear of salma.yaqoob bsmhft.nhs.uk. Salma Yaqoob at the Community Experts launch.

Empowering our staff through Listening into Action Back in the summer we told you about supporting them to make changes within their their own areas. Listening into Action (LiA), a national areas that improve outcomes not only for Some of the things they will be looking at programme to improve outcomes for patient and carers; but also for staff include senior management visibility, patients, staff, and for our Trust. LiA is themselves. improving therapeutic activities, looking at about spreading and embedding a Since the launch in April 2013 teams from shift patterns and improving communication fundamental shift in the way we work and across the Trust have been taking on the within the team. lead, putting clinicians, specialists and challenge holding listening events, identifying Teams that are currently using the Listening staff at the centre of change. Since things that need to improve and finding into Action approach are Ashcroft Unit, BSMHFT adopted this approach to staff innovative solutions to improving things in Bergamot Ward Juniper Centre, Baker Ward engagement, Listening into Action has their area. Ardenleigh, Bruce Burns Ward, Solihull been going from strength to strength. Some of the early ‘quick wins’ have been Hospital, Eden PiCU, Hollyhill Unit, HR Team, At the heart of LiA is empowering staff and around improving our patient information Lavender Ward Zinnia Centre, Mary Seacole system, RiO, Ward 2, Meadowcroft Unit, Service User reducing Involvement Team, Solihull Home Treatment recruitment times, Team, Finance Team, Ross House, Japonica, reviewing inpatient Oleaster, Sycamore Ward Tamarind Centre, staffing levels, ARCH Central and West Hub, and RAID providing an onsite Team at Good Hope Hospital. catering solution for We are not the only NHS Trust to take part Highcroft site and in the pioneering programme, over 50 trusts inviting service from across the country have been taking users to sit on job forward this approach to engaging and interview panels. empowering staff. The next teams to To find out what other NHS Trusts have take on the been doing visit the national Listening challenge have into Action blog at already been hard http://blog.listeningintoaction.co.uk. at work holding sessions, identifying Listening into Action ‘Pass it On’ event, November 2013. improvements in

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Regional Dual Diagnosis Forum Stepping on the The COMPASS Programme, which is future forums will be organised over the part of our addictions service, organised coming months. GAS: Improving the third Regional Dual Diagnosis Forum Dual diagnosis is when an individual has a of 2013 which took place late last year. diagnosis of a mental illness and alongside care planning The forum which was held at our Orsborn that also a substance misuse problem. It by using goal House site in Handsworth, was well attended involves different approaches to treatment by clinicians from across the Trust and and we ensure staff here at BSMHFT are attainment colleagues from partner organisations. trained it working with service users who Speakers included Professor Alex Copello, may have a dual diagnosis. scaling Sandra Pinnock and Robert O’Brien from Recovery is a really important focus for BSMHFT. For more information please contact Jo @ our Trust and we work closely with Feedback from attendees was positive and Leci by emailing jo.leci bsmhft.nhs.uk service users and carers to set realistic goals that will help them on their journey to improving their mental Giving staff health wellbeing. Poetry Corner We have recently been trialling goal POEM WRITTEN BEFORE members a little attainment scaling (GAS) which measures BREAKFAST how far a service user has achieved their recognition in recovery goals. I may be conscious Firstly, service users set goals relating to And when I am our Quality and the six recovery and wellbeing domains The ‘time’ I’m in’s that research suggests are important in Before the ‘Bang’ Excellence developing a meaningful life. These are symptom recovery, physical recovery, I may be conscious awards functional recovery, social recovery, – See the child awake! occupational recovery, and habitation - Sense the good news stun which relates to supportive relationships, As it zaps the fake! accommodation, finances, cultural engagement, faith and general wellbeing. You’ll know it’s so A scaling will be then be applied during When there’s no you, no me, our regular care planning sessions with And when all that is service users, that will measure how far Is known as free. they have achieved their goals. Everyday our dedicated staff provide We are currently piloting this new way And you’ll know it’s so exceptional care for people who use our of working in our Warstock Lane When you feel loved and held Community Mental Health Team (CMHT), When the light is bright, services. Many work tirelessly to ensure Aston CMHT, Rare Dementia Service, Woven seamless the best possible outcomes for our Handsworth Assertive Outreach Team, Throughout the world. service users and go out of their way to provide a positive, caring experience. South hub CMHT and Grove Avenue NAIPS unit. And you’ll know it’s so As a Trust it’s important that we recognise When you see us glow. During March we will evaluate both staff their contribution and hard work. To support and service user experience in using this When through us, this we have launched our Quality and Co-opting horizons type of scaling, with early headlines Excellence staff awards. Through the god, Ruach, suggesting it has delivered positive These awards have been created to your eyes burn. outcomes for both groups. recognise excellence and highlight the Recently the Care Quality Commission And when everything contribution individuals and teams are visited Grove Avenue as part of their You touch, making to improve patient care. normal inspection programme and they Turns to gold. As part of the awards we have created a reviewed a care plan where GAS was Dianne Aslett special category where we will be looking for used. The care plan received significant service users and carers to nominate an praise and the CQC commented that it individual staff member who has made a big was the best plan they had ever seen. difference to their care. Maybe it’s someone If you would like to join our work or who shows compassion in their care, or hear more about the pilot please simply a friendly face who brightens the day contact Dr Andrew Papadopoulos and improves your overall experience of by emailing services. @ andrew.papadopoulos bsmhft.nhs.uk You can find out more details including how you can nominate on our website, www.bsmhft.nhs.uk. We will also be encouraging fellow colleagues to nominate staff for the Quality and Excellence awards so keep an eye out for further information.

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WithSupporting rehabilitation and recovery service such a users back into training strong focus for our Trust it’s important that we find creative ways to support service users with their developmental needs. Our occupational therapists within secure services have recently been working in partnership with Bournville College to offer a 14 week accredited programme for services users across our secure sites. The Get Ready for Employment and Training Course consists of seven modules and aims to support service users in developing the skills and knowledge needed for future employment, training or volunteering. Modules include preparing for interviews, customer service, skills for employment and developing confidence for work. Jane Clare Occupational Therapist at Reaside said: “This is an exciting opportunity for our service users as it will help them to build their confidence and prepare for their future. This exciting partnership will ensure that we can provide learning which we hope to build upon in the future”. But that’s not the only thing on offer. Walking Philip McGlynn and Nicholas Lansbury, Occupational Therapist. around the wood shop at Tamarind Centre you will be amazed at the pieces that have been created by our service users. Ranging from rocking horses to bird tables, there is a whole host of items that have been expertly hand crafted. “It’s very rewarding and satisfying to work with service users who are each on their own journey” says Phillip McGlynn, Technical Instructor at Tamarind Centre. “It’s great to see how happy they are when they have a finished product, I have an enormous amount of pride in helping them achieve what they do.” There are also many other opportunities for our service users within secure services to develop their skills including, shop worker role, cookery, computer skills, residents councils and even a cycling maintenance course. This work also ties in with other initiatives around the Trust which aim to provide a more recovery focused approach by enabling our service users to build skills that they can take forward with them.

Choose Well app helps you decide which urgent service you need Deciding which health service to use the car, at work or out shopping! when you need urgent or emergency care This app is designed for people living in the can be confusing. following areas: The new ‘Choose Well’ app is brought to  Birmingham you by Clinical Commissioning Groups across  Dudley the West Midlands and gives advice and  Solihull guidance on which service is best for your  Sandwell needs.  Wolverhampton Often, there are more appropriate and Walsall closer services you can use for minor illness or injury. The app is available on the iTunes app The free app will help you to choose the store and as an Android app on Google right one and the interactive map can even Play. Just simply search for ‘choose well show you the services closest to where you West Midlands’ and download the free are right now, whether than be at home, in app today.

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Dates for your Diary APRIL In the Spotlight: 1 Youth Homelessness Matters day. Visit www.youthhomelessnessmatters.net for more information. Dr Barry Henley 20 St George’s Day celebrations in city centre. Celebrate St. George's Day Non-executiveWhat was your career background director committee which provides assurance to the with a fun filled family event in before becoming a non-executive Board that we are complying with the legal Birmingham’s Chamberlain and director (NED) for BSMHFT? requirements when we deprive a patient of Victoria squares. APRIL/MAY I am originally from Liverpool and studied their liberty. As a new starter I have also been Chemical Engineering at UMIST. I worked for busy visiting the trust’s many locations and 26 - 3 Depression Awareness Week. BOC in industrial and medical gases for ten catching up with mandatory training. For more information go to years in several roles, including production www.depressionalliance.org. manager in Manchester of what was the What do you think are the top priorities for MAY largest air separation unit in Europe. the Trust in the next 12 months? 12 - 16 Mental Health Awareness Week. In 1981 I moved into the electronic security From talking to staff I would say one is The theme of this year’s Mental and fire protection industry. In time I became re-implementing Rio to remove a lot of the Health Awareness Week is anxiety, the Marketing Director of Chubb Alarms and data entry complications which have slowed one of the leading causes of mental was responsible for the introduction of many down administrative tasks and reduced the ill-health in the world. new products including the first UK trial of time staff have for caring for service users. electronic tagging of offenders. Another would be to lower our acute bed 18 - 24 National Epilepsy Week. Help raise Chubb asked me to turn around two occupancy to well below 100% by diverting awareness about epilepsy, with this businesses, one in electronics manufacturing, patients away from that pathway, or increasing year’s theme focusing on diagnosis. and another in fire engineering for oil rigs. the number of wards, or by eliminating the Visit www.epilepsy.org for more As a reward for my successful efforts the delays to discharge that “block” beds. details. company appointed me to run their 24 - 25 Birmingham Pride. The biggest two Singapore operations. How do you like to look after your own day LGBT party in the UK returns to I moved to Australia when Chubb needed physical and mental health wellbeing? Birmingham City Centre. For more another loss-making business set to rights. I am a fair weather cyclist and walker aiming information visit Three years in Sydney allowed me to earn a at an average of 5,000 steps a day. Political www.birminghampride.com Doctor of Business Administration degree campaigning on the doorstep and leafleting JUNE studying the financial outcomes of corporate usually provide most of the exercise I need. 1 - 7 Volunteering Week, to find out how acquisitions. I am happy solving problems, the more difficult I returned to Birmingham in 2000 and became the better. That’s what I do as a Councillor, you can make a difference to your the Chief Executive of Birmingham City as a non-executive director of the trust and community by donating you skills University’s faculty of engineering, computer in all my other roles in schools and charities. and time visit technology and media production, and was If I haven’t any work to do I like to complete www.volunteering.org.uk responsible for its move up the University Sudoku puzzles. 9 - 16 Carers Week, annual awareness league tables and record levels of home and campaign to celebrate and overseas recruitment. recognise the contribtion made by I am a Birmingham City Councillor, a trustee of the UK’s 6.5 million carers. the Academy of Youth educational charity and a committee member of several local amenity groups. My other voluntary work included being a school Governor at Uffculme primary school for children with autistic spectrum disorders, and at King David Primary School. I joined the NHS as a non-executive director of Heart of Birmingham PCT, and then carried on in the same role for the cluster of four Birmingham and Solihull PCTs. For HoB I chaired the Equality and Diversity Committee, the Individual Funding Request panel, and the Provider Arm (District Nurses, Health Visitors, School Nurses and Sexual Health). For the cluster I chaired the Public Health Operations Group and the Finance and Performance Check out our Committee. website to keep up What have you recently been working on as a NED? to date with the I have been studying the Mental Health Act and the Mental latest news and Capacity Act so that I can fulfil my duties as Chair of the trust’s events at mental health legislation

www.bsmhft.nhs.uk Contact details: @ You can email Barry at Barry.henley birmingham.gov.uk

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Photography Corner

Runner up: Brookvale lake, Erdington by Winner: Durham Old Age Bridge by Karen Bullard. Bernadette Beckford.

How you can enter Photos can be colour or black and white images, must not feature people and be the photographer’s own work. Digital entries should not be larger than 4MB. The best entries will receive a £30 gift voucher and be printed in Trust Talk. Deadline for entries is June 30, 2014. Email entries to @ trust.talk bsmhft.nhs.uk. If submitting hard copies send them to: Photography Corner, Communications department, FREEPOST Plus RRXE-GTKC-GRBZ, BSMHFT, 50 Summer Hill Road, Birmingham, B1 3RB.

Runner up: Appledore Estuary, North Devon by Lorraine Frost.

Word Search Anagrams Words to find: Below are 10 words which are linked to change features in this issue of Trust Talk. Can you dementia figure out what they are? director 1 sgneiintl download 2 eynmpltemo forensic 3 wndneos 4 yecveror opening 5 namgiig pioneer 6 pshwkorso quality 7 aasmitsnra 8 mrnoveieptm spotlight 9 bdooyeg triage

10 ienntfoci

Improvement, Goodbye, Infection. Goodbye, Improvement,

Recovery, Imaging, Workshops, Samaritans, Workshops, Imaging, Recovery, Answers: Listening, Employment, Snowden, Employment, Listening, Answers:

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