2224_trusttalk49_180314_trusttalk_49 03/04/2014 16:39 Page 1 Issue 49 - Spring 2014 Tamarind P3 first birthday Time to Change P6 – 300 Voices Community P12 Experts Network Listening P12 into Action Quality and P13 Excellence Awards Read about our Trust charity, Caring Minds, and how you can get involved on pages 8 and 9 2224_trusttalk49_180314_trusttalk_49 03/04/2014 16:39 Page 2 Chief Executive’s message Change is a word we hear a lot in the Environment (PLACE) show. NHS. We need to continually review and This is a large investment involving major improve our services as the needs of our change, but small changes in environment communities evolve. Sometimes making and culture within an individual service can changes can have an immediate impact, also have a big impact. Through this type of whereas sometimes change is more improvement our Eden psychiatric intensive incremental and happens over time, but care unit has seen the number of incidents on the impact on the quality of care for our the ward each month more than halve in the service users is no less dramatic. last two years, and whilst we should never be It’s useful to stop now and again and reflect complacent it’s great to see positive changes on the changes we’ve made and what they’ve of this kind happening across the Trust. helped us to achieve. At a recent Trust Board Reflecting on examples like these reinforces meeting we discussed our estates strategy how important it is for us to be receptive to and changes in this area over the last five change, to constantly listen to our patients years. We’ve invested £135 million, opening and understand their needs, and to keep new modern sites like the Barberry, Oleaster, challenging ourselves to ensure that we Zinnia, Juniper and Tamarind units, whilst continue to provide the best quality care reducing the overall number of sites from 90 possible. to 51. This is against a backdrop of changes in the way mental health services are provided over the last 20 years and has allowed us to provide a better quality and more appropriate environment for our patients, as our scores in John Short the Patient Led Assessments of the Care Chief Executive Council of Governors Meetings 2014 - 2015 Date Venue Time Thursday 16 January Tavistock Room, Uffculme Centre, 1.30 – 4.30pm Trust Talk 2014 Moseley, Birmingham Thursday 13 March Plymouth Room, Uffculme Centre, 1.30 – 4.30pm 2014 Moseley, Birmingham deadlinesTrust Talk is published quarterly, so please note its copy deadlines below Thursday 8 May Lynton Room, Uffculme Centre, 4.30 – 7.30pm for 2014 2014 Moseley, Birmingham All copy to be considered for Thursday 10 July Plymouth Room, Uffculme Centre, inclusion must be submitted by the 4.30 – 7.30pm 2014 Moseley, Birmingham dates below: Thursday 11 September Plymouth Room, Uffculme Centre, 4.30 – 7.30pm 2014 Moseley, Birmingham ISSUE DEADLINE Thursday 13 November Plymouth Room, Uffculme Centre, 1.30 – 4.30pm Summer June 30 2014 Moseley, Birmingham Thursday 15 January Plymouth Room, Uffculme Centre, Autumn September 30 1.30 – 4.30pm 2015 Moseley, Birmingham Winter December 31 Thursday 12 March Plymouth Room, Uffculme Centre, 1.30 – 4.30pm 2015 Moseley, Birmingham Your views on Keep up to date Trust Talk with BSMHFT on We’re always looking at ways of improving Trust Talk and want to hear social media Do you have a story which your views about what you’d like to see in could feature in Trust Talk? its pages.@ Let us know by emailing If so, then contact Samuel Trust.Talk bsmhft.nhs.uk. Grant in the communications team on 0121 301 1274 or Remember that you can follow the @ latest from the Trust and interact with us email trust.talk bsmhft.nhs.uk. on social media. @ Deadline for the next issue is Follow us on Twitter BSMHFT or like June 30, 2014 our Facebook page. 2 2224_trusttalk49_180314_trusttalk_49 03/04/2014 16:39 Page 3 ‘Street triage’ launched in partnership with West Midlands Police and West Midlands Ambulance Service Our Trust has joined forces with West police and ambulance service colleagues to Midlands Police and West Midlands ensure that people in urgent need of mental Ambulance Service to pilot a new project health care receive the most appropriate to ensure people with mental health support. This pilot will not only support people issues are kept out of police custody and in crisis, but it will also help to further receive the right treatment and care. strengthen our relationship with West The West Midlands is one of a number of Midlands Police and West Midlands regions to be selected by the Department of Ambulance Service for the benefit of our Health to pilot the ‘street triage’ scheme, local population." which sees mental health nurses and Chief Inspector Sean Russell, from West paramedics accompany police officers to Midlands Police, said: "In emergency incidents where it’s believed people need situations we want to make sure that people immediate mental health support. with mental health problems are correctly A dedicated car is operating every day assessed, cared for and treated as quickly as throughout the Birmingham and Solihull area possible. and will involves police officers, nurses and "Officers are already trained to deal with paramedics working together. The aim is to these kinds but this additional support from ensure people who need mental health care health professionals will help officers to treat get the right support and at the same time vulnerable people in emergencies.” reduce demand on the emergency services. The West Midlands street triage scheme The pilot follows in the footsteps of other was recently highlighted on national television schemes that have taken place elsewhere in on BBC’s One Show. the country. Our Chief Executive, John Short, pictured at the street triage launch, said: "We are looking forward to working more closely with our Tamarind Centre celebrates first birthday The Tamarind Centre had a lot to formative idea, to what it is today, something previous issues faced by the West Midlands celebrate on December 3, 2013. Not only that wouldn’t have been possible without the of not having enough secure bed capacity was it the first anniversary of service creativity and drive of many staff. He also meaning service users were often placed out users being welcomed into the building, talked about whilst the building may be state of area, and so were often away from their it also marked the official opening of our of the art, what also really counts is what family and carer support networks. A view men’s medium secure centre in goes on within it, and that too is something that was also echoed by Mrs C, a carer of a Bordesley Green, Birmingham, with staff, he is very proud of. service user at Tamarind who spoke highly service users and external partners Sue Davis, our Trust Chair, spoke about the of her son’s care, and who also said “what coming together to celebrate this special importance of the role of carers and the we have hoped for so long has finally milestone. local community in recovery, and also the become a reality”. Special guest, former Premier League footballer Stan Collymore, visited wards, met with service users and even had a kick about! He then finally did the honours of officially opening of the Tamarind on its first birthday with the ceremonial cutting of the ribbon. To an audience of staff, service users and the local community Stan spoke candidly and shared his own experiences of mental health and the support he received, as well as the benefits of being cared for close to family. Whilst an advocate of mental health in social media, Stan also talked about the prejudices he still faces today through Twitter and other media, but felt that things were changing for the better. He finally praised NHS staff and carers and told them never to never underestimate the role they play in helping people help themselves. Jeremy Kenney-Herbert, Clinical Director for secure services then went on to speak about the commitment of staff in driving forward the Tamarind centre from a Jeremy Kenney-Herbert, Stan Collymore and Sarah Beasley celebrate Tamarind Centre first birthday. 3 2224_trusttalk49_180314_trusttalk_49 03/04/2014 16:39 Page 4 Call 111 – When it’s less urgent than 999 Have a cake and a brew with NHS 111 is a new service that's been introduced to make it easier for you to BITA Pathways access local NHS healthcare services in England. You can call 111 when you need medical help fast, but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. This new free to call number has been brought in to improve access to urgent healthcare, and to help people use the right service for their needs first time. NHS 111 will link in with all existing primary care services, as well as providing advice to allow people to care for themselves at home. You should call 111 if: you need medical help fast but it's not a 999 emergency you think you need to go to A&E or need another NHS urgent care service you don't know who to call or you don't have a GP to call you need health information or Established in 1963, BITA Pathways is a community; an accredited City & Guilds reassurance about what to do next. leading provider that engages with training venue offering horticultural and adults experiencing mental health floristry training courses to people The service has already had initial success problems on a pathway towards person- experiencing mental ill health, and also a in the West Midlands.