The Cyber Guide

THE CYBER GUIDE The Information Technology Services department functions as the university’s central IT unit, responsible for technologies and services used broadly across campus along with diligent IT support. ITS also collaborates with unit and college IT professionals who offer discipline-specific services and support. Networking Services design and manage campus voice YOUR and internet services Information Security protect the integrity of researcher, ADVENTURE student, and employee data Digital Accessibility POWERED create inclusive digital experiences for users with disabilities BY ITS Identity Services enable and maintain a variety of ISU account logins

The IT Portal is your IT Solution Center one-stop-shop for Technology support for requesting IT products students, faculty and staff

and services, browsing support articles and 111 requesting support from + student the IT Solution Center and 180180+ staff other IT teams. support articles 144 Follow us for how-tos, alerts and tech news full-time it.iastate.edu/Services staff @IowaStateITS device registration Check system statuses at status.it.iastate.edu

account setup password campus resets tech support IT SOLUTION email CENTER support 192 Parks Library (515) 294-4000 [email protected] internet 17,733 troubleshooting questions resolved it.iastate.edu/Help last year is essential to the mission of Iowa State University and is a university-wide responsibility. A dedicated IT Security team helps safeguard the information, systems, and network used by the Cyclone community.

MFA OKTA multifactor authentication application dashboard

When you enable MFA, also called two-factor Once you log in to your Okta account at authentication (2FA), you’re prompted to complete login.iastate.edu, you can access all your a second login step after entering your password. Iowa State apps like AccessPlus, Outlook and This better protects you against phishing and deters Canvas with just one click, instead of logging hackers from easily breaking into your primary email. in to apps individually. Using Okta to store your login information is also safer than Learn more at it.iastate.edu/MFA saving it in your browser.

+ ACCESSPLUS

examples of Okta app tiles CybersecurityCybersecurity DOsDOs Cybersecurity DON’Ts Choose complex passwords for your accounts Use free software downloaded from untrusted sites. It’s often bundled with “Adware.” Avoid reusing passwords when possible Fall for email phishing attacks asking for gift Use a “password manager” like LastPass or Dashlane cards, money or personal information. They Set a screen lock on your computer and other devices may use an official contact name, but the email address is often suspicious and from a public Lock your computer when away domain, example: [email protected] Install official software updates when made available Approve fake software updates that lure you into installing malware. These always appear Forward suspected phishing emails to [email protected] in a browser window. At Iowa State, your Net-ID – the group of Set up Net-ID YOUR characters before the “@” sign of your email Password Reset 70,310 NET-IDs address – serves as your unique identifier 1. Go to login.iastate.edu and during your time as a student. Many Iowa log in with your Net-ID and POWERED State accounts to which students have free password access automatically recognize Iowa State 2. Select your name in the BY ITS Net-IDs as login credentials including upper right corner 3. Select Settings WebEx LEARNING Ofﬁce 365 4. Select Edit next to Personal Information 5. Type in your secondary As a student Cyclone, all communication from email and mobile phone Iowa State offices will go to your Outlook number account, which can include correspondence 6. Select Save from Admissions, Financial Aid, the Registrar’s Office, your academic 7. Proceed to choose advisor, your instructors and others. Outlook uses the Microsoft Exchange password reset by text code platform, giving you access to many Microsoft apps, like Office 365. You or voice call if desired can add your student email to your mobile device like other Outlook accounts. For help setting it up, check out the Student Email section of the New Student webpage: it.iastate.edu/NewStudent.

emails sent by Iowa State accounts every month

CLOUD Cloud storage is a model in which digital files are stored, STORAGE backed-up and made available @IOWA STATE to customers over the internet.

Accessible from the Okta dashboard, Google Drive’s real-time, simultaneous editing features and Canvas plugin make it a great choice for Cyclones. Like Google Drive, Microsoft OneDrive offers flexible sharing CyBox offers exceptional permission and collaboration options sharing and collaboration +Add making it easy for students to work options. While some features in together on projects or share assignments CyBox outpace those of the other these apps with instructors. The file storage limit on options, Google Drive and OneDrive to your Okta OneDrive is more than enough space at 25 offer more storage space. dashboard to log terabytes per user. in quickly, easily and securely devices connected to Iowa State’s network every month

3am TWEETS Iowa State University has two primary internet YOUR networks, Eduroam (pronounced ed-u-roam) and IASTATE. You should always attempt to connect POWERED BY ITS to Eduroam first. If you’re unable to connect to Eduroam, use NetReg to connect to IASTATE. Connecting to Setting up the internet smart devices (phones, tablets, computers) (game consoles, TVs, speakers, etc.) Locate your device’s Open Wi-Fi settings MAC address Fill out the Network Select eduroam Registration form (below) Enter full Iowa State The IT Solution Center email address and will contact you once password, if prompted your device is activated That’s it! it.iastate.edu/NetReg

campus sends and receives over 10 acres terabits of outdoor Wi-Fi of outdoor Wi-Fi 172 of data every day IOWA STATE’S Options are available to help acquire a laptop COMPUTER if you don’t have access to one, including the REQUIREMENT university Laptop Loaner Program. For information about the Laptop it.iastate.edu/RequirementFAQ Loaner Program, please visit the Computer Requirement website. All students at Iowa State are required to own or obtain a laptop or other device appropriate for their program. Looking to The MajorSuccess program buy a from Tech CYte in the ISU Book laptop? Store can help you find the right While some students bring their own computer for your classes. laptop device with them to campus, we TechCYte.isubookstore.com understand that not all students currently have access to a laptop.

Students can check out a variety of technology equipment from the Tech Lending Program managed by the TECHTECH LENDINGLENDING University Library. Pick up xx ParksParks LibraryLibrary equipment cables & at 101-F Reserve equipment at portable monitors adapters Parks Library .iastate.edu/TechLending lib graphing calculators projectors and screens

Apple laptops Dell laptops Apple iPads

Canon DSLR cameras camera accessories CyRide Directory Classes view routes, easily find people and view your class schedules offices on campus schedule, add it to and current your phone’s Customizable bus locations calendar or Dashboard share it with others

Testing Dining Centers dining center find testing information centers on including campus, hours hours, menu, StuOrgs of operation, and location research student available seating organizations and nearby and find contact CyRide stops and website Events information The MyState App Photostream view pictures from Get access to new, unreleased features while around campus helping to make the app better for everyone as a submitted by students, faculty and staff to MyState Beta Tester. photostream.iastate.edu MyState.iastate.edu 88.5 KURE listen to the student- run Ames alternative Download it today! Kickoff Keys radio station shaking your keys during kickoff is a long-standing ISU football tradition and these keys are built right into the app Map Fairs view Iowa State’s campus see an interactive map map, with Pins such as News Library of the Career Fair and buildings, dining view outstanding save information about centers, outdoor browse news from the Iowa loans, fees, or companies by adding Wi-Fi, and State Daily, Agriculture News, requests and browse them to a favorites list more College of Engineering News, the catalog of and more materials manage classroom tech with the audiovisual experience team WORK WITH ITS. BUILD YOUR RESUME.

keep the data center and internet network running with the physical infrastructure team

work directly with customer devices with the endpoint team resolve tech support questions with the IT Solution Center team

makemake aa realreal impactimpact onon campuscampus LEARN MORE develop software and apps, like MyState, with the web dev team AND APPLY it.iastate.edu/Jobs DIGITALDIGITAL ACCESSIBILITYACCESSIBILITY @@ IOWAIOWA STATESTATE Many Iowa State students experience daily barriers to their educational goals. Inclusive Creating barrier-free access to hardware and software digital falls under the broad area of digital accessibility. access is a Digital accessibility is not only the production of course materials, websites and communications in civil right, an accessible manner, it is a mindset and related just as directly to the student experience. Fully experiencing access to content and materials using assistive technology is education is essential in supporting this mindset. a civil right. The Digital Accessibility Lab is a physical space on campus for students with disabilities to work together using assistive technology.

DIGITAL Student Accessibility Services (SAS) with ACCESSIBILITY the Dean of Students LAB Durham 108 Office supports students - barrier-free computing devices with accessibility needs through - adjustable height desks accomodations, services and - easy-to-move seating programs. - screen magnifiers - screen-reading software 1076 Student Services Building - text-to-speech software [email protected] - VR headsets 515-294-7220 - eye-tracking device sas.dso.iastate.edu - wearable keyboards - switch controls - gaming hardware and software DigitalAccess.iastate.edu , The Student Innovation Center opened August 2020, is filled with state- of-the-art technologies for all students, staff, and faculty to use Whether as they turnyou’re their ideas into reality. looking to develop virtual reality or build a product prototype, the center can support you along the way.

The center currently offers technologies including composite material fabrication and dynamometer (engine) testing for all of campus to use, plus college-dedicated amenities like a demonstration kitchen and gaming lab. More will become available in the fall, including a paint and finishes booth, digital modeling and visualization lab, and media production suite.

SICtr.iastate.edu enjoy 500 printing credits, worth $5 (or more Printing credits based on your college’s tech fee)

on campus additional printing credits can be charged with PaperCut to your U-Bill ($0.01 per credit) contact your college’s IT team with questions about printers not using PaperCut it.iastate.edu/Help/Unit Print from your own personal computer, phone or tablet by using PaperCut Mobility Print. Install it at it.iastate.edu/services/printing OFFICE 365 included All Iowa State students have access to Microsoft Office 365 software products at no additional cost. Office 365 contains a series of productivity applications like Microsoft Word, PowerPoint, Excel and more available as desktop downloads or web apps. Curious about To get Office 365 desktop apps computer and software 1. Go to login.iastate.edu requirements Check out 2. Click on Ofﬁce 365 for your Tech CYte’s In the upper right, major or 3. click on Install Office college? MajorSuccess program 4. Select Premium Office Apps from the dropdown TechCYte.isubookstore.com 5. Follow the additional installation prompts Canvas is the Learning Management System (LMS) at Iowa State University. It’s an online platform where your instructors will keep important class information. As a student, you’ll interact with Canvas regularly to access course resources, complete assignments or take exams. Your Canvas account was automatically created when you received your Net-ID.

Besides having access to course information, you also have access to many other educational tools in Canvas like Webex, StudyMate, and Studio. Other tools, such as Grammarly, are available for use outside of Canvas. On the Canvas@ISU Learning and Teaching Technology page below, you’ll find that each educational tool web page has a section dedicated to student resources, including how to access or use each tool.

To help ensure all students are given an equitable learning experience, Iowa State’s Center for Excellence celt.iastate.edu/Canvas-ISU in Learning and Teaching (CELT) has curated a list of resources to help you learn to navigate Canvas.

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