Hospice Care Network Hospice Care Network Northwell Health at Home Northwell Health Post-Acute Services 1 “None of Us, Including Me, Ever Do Great Things
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Hospice Care Network Hospice Care Network 2019 Annual Report MANAGEMENT TEAM ADMINISTRATIVE LEADERSHIP MEDICAL LEADERSHIP Executive Director – Maureen Hinkelman, RN, MA Medical Director – Lori Ann Attivissimo, MD, FACP, FAAHPM, HMDC Associate Executive Director of Clinical Operations – Orael Keenan, RN, MSN Hospice Physician – Edward Halbridge, MD ABOUT US Medical Director – Lori Ann Attivissimo, MD, FACP, FAAHPM, HMDC Hospice Physician – Joi Marszalek, DO Our Mission Assistant Vice President of Counseling & Pediatric Services – Mary Gravina, LCSW Hospice Physician – Eirene Milano, MD Our mission is to enable people to live in peace and with dignity in a caring environment during the final stages of life by Assistant Vice President of Hospice Operations – Marie Zanotelli Hospice Physician – Sonia Tercero Moreno, MD offering care and comfort both to them and to those with whom they share their lives. Assistant Vice President of Inpatient Hospice Services – Darrin London, ANP Hospice Physician - Dimitris Platis, MD Hospice Physician - Tarek Zetoune, MD We develop and provide individualized programs of care and supportive services during dying, death and bereavement that enhance quality of life by addressing physical, emotional, spiritual and social needs. Nurse Practitioner – Carmen Bassaragh, ANP-C PATIENT CARE AND BUSINESS LEADERSHIP Nurse Practitioner – Lori Finkel, ANP-BC, CHPN Director of Admissions – Linda Rossi, RN, CHPN Background Nurse Practitioner – Tara Lauria, ANP-C Director of Financial and Operations Management - Letizia Cinelli Hospice Care Network is a not for profit healthcare organization serving patients and families in Nassau, Suffolk and Queens Nurse Practitioner – Darrin London, ANP counties. Hospice Care Network has been helping patients since 1988 and is a proud member of Northwell Health. Director of Hospice Aide Services - Mary Wrege Nurse Practitioner – Elizabeth Marchand, ANP-C Director of Quality and Regulatory Compliance - Karen Trujillo, RN, MSN Nurse Practitioner – Trina Ogletree, FNP Hospice Care Network is committed to the highest quality of care having accreditation from the Joint Commission on quality Director of Social Work - Jessica Dunn, LCSW, ACHP-SW healthcare. Director of Special Events – Chris Court Clinical Information Systems Manager – Elizabeth Infante, RN, MS Education Manager - Deborah Walker, ANP TEAM LEADERSHIP Green Team Manager [SW Nassau] The Mary Ann Tully Hospice Inn Manager of Human Resources - Polly Sullivan, SHRM-CP Marilyn Kaufmann, RN Team Manager Manager of Physician’s Orders - LuAnne Pajor Maryellen Field, RN, CHPN Manager of Social Work - Christine Calise, LCSW, ACHP-SW Yellow Team Manager [NW Queens] LOCATIONS Manager of Volunteer Services - Sommer Allen Irene Soirassot, RN The Mary Ann Tully Hospice Inn Senior Dietitian - Susan Sturgess, RD, MS Assistant Team Manager Nassau Administrative Office The Mary Ann Tully Queens Team Office Fay J. Lindner Foundation Blue Team Manager [S Queens] Senior Team Manager - Marilyn Kaufmann, RN, MS Caroline Orlando The Marks Center for Caregivers Hospice Inn 59-07 175th Place Hope & Healing Center Carol Schellhorn, RN Miracle Foundation Palliative 70 Pinelawn Road Fresh Meadows, NY 11365 14 Shore Lane Manager of Evening/Weekend Team Care Center Melville, NY 11747 phone 718-939-CARE (2273) Bay Shore, NY 11706 Purple Team Manager [E Suffolk] Susan Seltzer, RN 99 Sunnyside Boulevard phone 516-832-7100 fax 718-746-6168 phone 631-666-6863 Amanda Boody, RN Woodbury, NY 11797 fax 516-832-7160 fax 631-666-6889 phone 516-832-7100 Silver Team Manager [W Suffolk] Float Team Managers 1-800-2-HOSPICE Elizabeth Palleschi, RN Linda Gale, RN 1-800-246-7742 Laurie Mazziotti, RN fax 516-832-7160 Red Team Manager [NW Nassau] Kathy Ricevuto, RN www.hospicecarenetwork.org Donna Maldonado, RN Susan Scandaliato, RN Heidi Ustler, RN, CHPN Design: Eye On Design LETTERS TO OUR COMMUNITY Maureen Hinkelman Richard J. Ranieri Merryl Siegel Michael J. Dowling Dear Friends, Dear Friends, These have been challenging times for our community and our world—the COVID-19 Every time and again, life has a funny way of recalibrating our focus. What we pandemic has shaken our foundation and forced change in nearly every aspect of life. previously thought of as priorities or how to measure value are quickly exchanged We’ve been asked to stay home for many months to slow the spread of the virus, and for newer targets and ways of thinking. many things we took for granted—a trip to the grocery store or visiting a friend or loved one—are no longer as simple as they once were. We learned this with COVID-19. The pandemic has showed just how devastating disease can be, especially when it strikes with no known treatment or vaccine. The pandemic also changed much about the way we work at Hospice Care Network. The coronavirus stressed our hospitals, health systems, families and communities, Our work is, by nature, a personal and hands-on area of medicine; it was our task to challenging us at every turn. Fortunately, we have surpassed what we hope is the adapt our care to meet new protocols for health and safety while keeping the “heart” worst of it, and some positive has come out of the situation. in hospice. In some respects, COVID-19 has brought out the best of humanity. Our renewed Hospice Care Network’s interdisciplinary staff rose to the challenge of protecting our focus on families and neighbors takes us back to yesteryear, when everything seriously ill patients while also taking on the care of those affected by COVID-19. As centered on community. We've reinvigorated our appreciation for and confidence you’ll see in the features that follow, we’ve adapted in many ways while maintaining in health care professionals -- including those on the front lines specializing in the personal connection of hospice. We're proud of the many ways our Hospice Care palliative and hospice care. And we’ve certainly found additional ways to lend a Network staff members used their creativity and compassion to ensure we continued hand to those in need during a time of crisis. to carry out our mission. As COVID-19 began to envelop the New York metro in early March, Northwell As you read about our response to this public health crisis, we hope you’ll be moved by Health would eventually treat more than 50,000 COVID-19 patients over the how important this work continues to be for patients and families in our community. next 3½ months – more than any other health care provider in the country. With Our life’s work is helping people through serious illness, and COVID-19 has highlighted the Hospice Care Network, we helped establish infection prevention policies and just how much this care is needed. procedures and provided an adequate stock of critical personal protective equipment, so those working with sick patients and grieving families could perform It’s your support that makes so much of what we do possible, and we need your help their same remarkable duties safely and effectively. now more than ever. With many of this year’s fundraising events canceled, we hope you will consider giving to our programs to help us continue to make that extra difference In the following pages, you will read more stories of collaboration, optimism and in the lives of our hospice patients and families. hope. Hospice caregivers have always gone above and beyond to make a difference for countless individuals and families – and once again, they played a huge role in Thank you for your continued friendship. We hope you and your loved ones stay safe helping us respond to the COVID-19 crisis. I am inspired by their commitment and and healthy, and look forward to better times for us all ahead. unwavering effort during the past several months. Sincerely, Sincerely, Maureen Hinkelman Richard J. Ranieri Merryl S. Siegel, MPA Michael Dowling Executive Director Chairman, Advisory Board SVP/Regional Executive Director President and CEO Hospice Care Network Hospice Care Network Northwell Health At Home Northwell Health Post-Acute Services 1 “None of us, including me, ever do great things. But we can all do small things, with great love, and together we can do something wonderful." – Mother Teresa How Hospice Care Network rose to the challenge of COVID-19. 3 HOSPICE CARE Hospice care is a critical piece of the health care system—one that cannot be put on pause by a pandemic. Like all other essential health care services, when the public health crisis of COVID-19 emerged in our community, it was crucial for Hospice Care Network to quickly adapt and develop new health and safety protocols to ensure uninterrupted delivery of its multidisciplinary end-of-life care. Before state mandates were issued, Hospice Care Network anticipated and planned for the mounting crisis—daily meetings in March led to an array of measures to keep staff members safe as they continued patient and family care. The team rapidly implemented a virtual work environment for office staff, volunteers, and social work, pastoral care and bereavement care disciplines, and conducted extensive cleaning and disinfecting of Hospice Care Network’s three office locations. Technology played an important new role, one that had not been relied upon in the hands-on realm of hospice care. Admissions, inpatient, and field staff nurses were trained and educated on Telehealth technology, allowing virtual visits to provide intake and continuous care. Counseling disciplines— social work, pastoral care and bereavement—implemented telephonic outreach to support patients and families. Of course, hospice care can’t only be delivered via a screen or telephone line. All Hospice Care Network direct patient care staff members were fit tested for N95 respirator masks, began twice-daily health screenings, and were provided personal protective equipment (PPE) that would allow them to continue visits to homes and inpatient hospice units. Patients and families were also provided PPE to prevent potential spread of the virus.