Armenian Small Municipalities Water Project

Armenian Water and Sewerage Company

Proj. No. 610-1182

STAKEHOLDERS ENGAGEMENT PLAN

I Quarter

03/2013

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Table of Contents

1. INTRODUCTION ...... 4

2. LEGAL FRAMEWORK FOR PROJECT DISCLOSURE AND PUBLIC CONSULTATIONS ...... 7

3. STAKEHOLDERS IDENTIFICATION ...... 10

4. MEETINGS HELD DURING DESIGN ELABORATION ...... 12

5. DISCLOSURE OF INFORMATION IN ELECTRONIC OR PRINTED FORM 14

5.1. Stakeholder Engagement Programme ...... 14

6. GRIEVANCE MECHANISM ...... 15

6.1 Grievance mechanism for external stakeholders ...... 15

6.2 Grievance mechanism for internal stakeholders ...... 16

6.3 Grievance mechanism for employees ...... 16

6.4 Grievance mechanism for Contractors ...... 19

6.5 Monitoring and evaluating the grievance mechanism ...... 19

Annex 1: List of stakeholders ...... 20 Annex 2: Public grievance form ...... 23 Annex 3: Grievance form for employees and non-employee workers ...... 24 Annex 4: EBRD labor requirements for construction contractors ...... 25 Annex 5: Stakeholders` awareness ...... 27 Annex 6: Photos ...... 30

Table 1: List of communities...... 5 Table 2: List of meetings...... 12

Figure 1: Administrative map of Armenia ...... 5

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

List of abbreviations

ASMWP Armenian Small Municipalities Water Project AWSC Armenian Water and Sewerage Company Closed Joint Stock Bank European Bank for Reconstruction and Development Client Armenian Water Sewerage Company CNR Construction norm Consultant Fichtner Water & Transportation GmbH in association with Jrtuc LLC DRR Daily Regulation Reservoir EBRD European Bank for Reconstruction and Development EN European norms FWT Fichtner Water & Transportation GmbH mg/l milligram per liter mg*eq/l milligram equivalent per liter WWTP Waste Water Treatment Plant LGA Local Government Agencies

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC 1. INTRODUCTION

Within the frame of on-going cooperation with the European Bank for Reconstruction and Devel- opment, the Republic of Armenia has developed “Armenian Small Municipalities Water Project” (Operation Number 40718) which includes (i) improvement of municipal water supply in Tavush, Lori, Shirak, Gegarkunik, Kotayk, Syunik and Vayots-Dzor provinces and (ii) rehabilitation of wastewater treatment plants and sewerage collectors in Tavush (town of Dilijan) and Vayots-Dzor (town of Jermuk) provinces.

The following agreements were signed within the aforesaid Project: a) Financing Agreement (“Grant-Co-Financing”) signed on January 20, 2011 between the European Union represented by the European Commission and the Republic of Armenia represented by the Ministry of Finance and “Armenian Water and Sewerage” CJSC. The grant proceeds under the Agreement make up 7.6 mln EUR. b) Loan Agreement signed on 14 July 2011 between the Republic of Armenia and European Bank for Reconstruction and Development. The loan proceeds under the Agreement make up 6.5 mln EUR.

The Project foresees a contribution from the European Investment Bank amounting at 6.5 mln EUR (“EIB Co-financing”).

Project also foresees provision of the technical grant from other donor organizations amounting at 1.1 mln EUR.

The total investments under the Project are estimated at 21.7 mln EUR.

The Project is targeted at rehabilitation of municipal water supply and wastewater systems in 14 towns and 3 villages in 7 provinces of Armenia. In general, 22 settlements were studied, however considering the limited loan funds it was decided to include into Project 17 settlements selected on a priority basis.

Based on the preliminary investigations, the following approaches were applied for selection of activities in settlements;

 Direct the loan proceeds provided by EBRD to the most essential and priority improvement measures within WW systems of settlements (e.g. construction of WWTP in Jermuk, which is aimed at maintaining clean water in Lake Sevan).

 In order to get maximal tangible and notable results, it was decided to implement major rehabilitation and technical improvement of individual integral elementary components of WW systems, thus trying to avoid diffusion of investments (such as improvement of water supply system of Shamakhyan District of Dilijan).

The Armenian Small Municipalities Water Project will be implemented in the following communities:

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Table 1: List of communities. N Province Community Ijevan 1. Tavush Azatamut Dilijan Akhtala 2. Lori Spitak

Jrashen

Tashir 3. Shirak Artik Sevan Chambarak 4. Gegarkunik Gavar Sarukhan Martuni Kotayk Byureghavan 5. Abovyan 6. Syunik Kapan 7. Vayots-Dzor Jermuk

In order to achieve timely and efficient attainment of Project goals, a consultant was selected through international competitive bidding (JV Fichtner Water & Transportation GmbH/ Jrtuc LLC) who will assist AWS CJSC in preparation of the design, technical supervision of construction works, procurement, payment and all other functions. A contract on Engineering, Design and Contracts Supervision was signed between JV Fichtner Water & Transportation GmbH/ Jrtuc LLC and AWS CJSC on March 21, 2012.

Figure 1: Administrative map of Armenia

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC The Stakeholders Engagement Plan (SEP) was prepared in accordance with EBRD’s Environ- mental and Social Policy (2008), in particular its Performance Requirement PR 10: Information Disclosure and Stakeholder Engagement and Public Information Policy (2008).

The EBRD’s Environmental and Social Policy (2008) and requirements to its implementation are available at: http://www.ebrd.com/downloads/research/policies/esp08ru.pdf

Stakeholders engagement means building and maintain sustainable relations with persons who are impacted by or interested in Armenian Small Municipalities Water Project and its performance. The SEP provides overall description of relations between various stakeholders at various stages of the design including EIA, preparation works, designing, construction, operation and conservation. This communication will facilitate the process throughout the design, enhance and follow-up the achievement of the best performance at each design stage.

The objective of SEP is to make accessible in a timely manner the relevant and understandable information to all stakeholders including vulnerable people and indigent groups. The SEP shall include the opinions and concerns of stakeholders in relation to the Project. This will enable Con- sultant and AWS CJSC address them adequately. This SEP should be seen as an active working document. It will be updated each three months. The Consultant and AWS CJAC will assess all the proposals on improving the SEP and the inter- action process between stakeholders.

The project initiator and contact person for AWS CJSC is Mr. Norik Gevorgyan Director Investment Programs Coordination Department 8A Vardanants Blind Alley, Yerevan 0010, Armenia Phone/Fax: (+374 10) 542877 Email: [email protected]

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC 2. LEGAL FRAMEWORK FOR PROJECT DISCLOSURE AND PUB- LIC CONSULTATIONS

EBRD considers information disclosure, public consultations and stakeholders engagement an on-going process that should be launched at the initial phases of project preparation and continue throughout the project implementation.

The SEP shall be prepared and implemented in accordance with EBRD’s Environmental and So- cial Policy (2008), in particular its Performance Requirement PR 10: Information Disclosure and Stakeholder Engagement and Public Information Policy (2008).

The following documents also are relevant for preparation of SEP.

 UN ECE (Economic Commission of Europe) Convention on Access to Information, Public Participation in Decision-Making and Access to Justice in Environmental Matters, (Aarhus Convention)

 EC Directive 85/337/EEC supplemented by Directive 97/11/ЕС- on the assessment of the ef- fects of certain public and private projects on the environment

Armenia is a member of some conventions and international treaties which provide basis for conducting project-relevant public discussions, in particular:

 Convention on Environmental Impact Assessment in a Transboundary Context (Espoo, 1991).

According to that Convention the parties shall, if not prevent, at least reduce to the maximal extent the adverse transboundary impact. The Convention requires that environmental impact assessment documentation include description of the activity, its objectives, “no-action” alternatives, adversely impacted objects, the list of prevention measures, etc.

Protocol on the UNECE Convention on Strategic Environmental Assessment in a Trans- boundary Context (Kiev, 2003) The Protocol requires its parties to carry out strategic environmental assessment (SEA) of projects and is binding on national and regional level. According to Protocol the projects and designs elaborated for development of various sectors, and where possible the policy and legislation as well, are subject to SEA.

UNECE Convention on the Protection and Use of Transboundary Watercourses and Interna- tional Lakes (1999) (not signed by Armenia).

The Convention addresses the issues of prevention, controlling and reducing the transboundary impacts, transboundary waters monitoring, investigation and development of efficient preventions measures.

Protocol on Water and Health to the 1992 Convention on the Protection and Use of Trans- boundary Watercourses and International Lakes (1999).

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC The objective of this Protocol is to ensure provision of quality water to population which do not possess any threat to human health, to make the drinking water accessible to everyone, implement appropriate sanitation measures as well as measures aimed at improving the ecological systems.

Preparation of the SEP was based on the following relevant Armenian legal and regulatory framework:

 The Law of the Republic of Armenia on Environmental Expert Examination / Impact As- sessment (Environment Impact Assessment)  Resolution of the Government of the RA on Projects Subject to Environmental Expert Ex- amination (N-139, March 30, 1999).  The Law of the Republic of Armenia on Freedom of Information  The Law of the Republic of Armenia on Environmental Education of Population  The Law of the Republic of Armenia on Protection of Immovable Historic and Cultural Monuments and Protection and Use of Historic Environment.

The Law of The Republic of Armenia on Environmental Expert Examination adopted in 1995 includes a list of 48 economic activates which are subject to expert examination, i.e. have to be reviewed by an expert. The law regulates the legal, economic and institutional aspects of environmental assessment of the intended action.

According to Article 4 the following activities in water sector are subject to EIA: water reservoirs, dams, large canals, pumping stations and other water facilities; extraction of ground waters;

That list was supplemented by Resolution N 193 of the Government of the Republic of Armenia to include the following: waters pipelines, sewerage collectors with a diameter above 300 mm.

Then, the EMA Law specifies the procedure of notification of the intended activity (Article 6).

The authorized body has to inform the head of the affected community and the general public about the initiative to implement the intended activity within 7 days after the receipt of the notification about the intended activity and organize public hearings within 15 days. If there are no proposals from the affected community, the opinion of the affected community is considered positive. Within 30 days the authorized body has to inform the initiators its final decision on whether the EIA impact assessment has to be conducted.

The next step is to submit the documents required by the authorized body. After the receipt of documents the authorized body immediately sends them to the heads of the province or the community, to the relevant state body and the affected community.

The heads of communities within 5 days inform through mass media where and when it is possible to become familiarized with the documents. The hearings (with participation of community leaders and initiators) shall be completed within 30 days. If more than one community is affected, the place of the public hearings will be determined by the authorized body.

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC Within 10 days after expiration of the period provided for hearings, the leaders of affected communities submit the public opinion to the authorized body. Besides, within 30 days the opinions of national agencies shall be sent to relevant authorities for review. According to Article 9, the expert conclusions can be made only by authorized persons and/or legal entities who has received special certificates from the authorized body

The expert conclusion shall be provided within 70 days after the receipt of EIA and it shall take into consideration the opinions of the public and public institutions. The authorized body can ex- tend this period to receive clarifications but not more than by 180 days

Within 30 days after the receipt of the expert conclusion, the authorized body shall organize the second phase of public hearings.

Within 20 days after public hearings the authorized body shall make its final decision on the issuance of assessment conclusion.

Usually the expert conclusion is handed over to the project initiator at least within 120 days. The conclusion enters into force from its issuance date.

The Law of The Republic of Armenia on Protection of Immovable Historic and Cultural Monu- ments and Protection and Use of Historic Environment (adopted in November, 1998) addresses the following aspects: i) the notion of historic and cultural monument; ii) procedures for protection and use of historic and cultural monuments; iii) classification of monuments; iv) rights and obligations of national and local governments in relation to the protection and use of monuments; v) procedures of state registration of monuments.

The Law ensures the basis for protection of historic and cultural monuments and historic environment, assists in investigation of monuments and conducting archeological excavations.

The involvement of stakeholders and public discussion activities are provided also under the Guideline on Construction and Operation of a Landfill adopted by the Ministry of Urban Construc- tion of the Republic of Armenia in 2010.

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC 3. STAKEHOLDERS IDENTIFICATION

Stakeholders are the organizations and individuals who are interested in, responsible for, or are impacted by the proposed project. The staff of the entity providing water services, i.e. the AWS CJSC are the internal project stakeholders. The other participants are the external stakeholders. The stakeholders are identified during development of the preliminary design, feasibility study and EIA. The stakeholders groups may be described as follows:

 International organizations. The major among them is EBRD, other international organizations which support various interventions in improving water and wastewater system in Ar- menia.

 Governmental agencies. They carry out the functions and the responsibilities of national authorities associated with preparation and implementation of the project.

 Regional governance agencies. They carry out the functions and the responsibilities of regional authorities associated with preparation and implementation of the project.

 Provincial, town and local governments.

 Local population of Project area. It is obvious that the changes in water supply and wastewater sector will impact local communities of town and village areas and individual households. They will receive improved services and thus become project beneficiaries. Special attention should be paid to most vulnerable groups.

 Landowners/land users and population near WWTPs. They will be affected by WWTP construction and operation activities.

 NGOs. Some local and international NGOs have valuable experience in public discussion of WW issues in various province s of Armenia, and they have expressed their interest to the Project. The Aarhus centers operating in various Armenian provinces also are Project stakeholders.

 Armenian consultant firms, research centers. They participate in development of towns’ mas- ter plans, preparation of various projects and investigations, including in WW sector.

 Mass media. Armenian mass media usually is active in getting and presenting any information on projects of public interest

 Contractors and suppliers. Various construction companies and equipment suppliers may have a stake in the Project as it creates business opportunities for their companies.

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC Annex 1 presents the list of identified stakeholders and their contacts. The composition and responsibilities of various stakeholders will be adapted to some extent during preparation and implementation of the design.

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC 4. MEETINGS HELD DURING DESIGN ELABORATION

During Feasibility Study the Consultant’s team carried out site investigations and held several meetings in Ijevan, Azatamut, Dilijan, Tashir, Akhtala, Spitak, Abovyan, Byureghavan, Sevan, Gavar, Martuni. Chambarak, Jermuk and Kapan towns/cites of Tavush, Lori, Shirak, Gegarkunik, Kotayk, Syunik and Vayots-Dzor provinces. Meetings in Abovyan, Byureghavan, Sevan, Ijevan, Azatamut, Dilijan, Tashir, Akhtala, Spitak, Chambarak, Gavar, Sarukhan, Martuni and Jrashen were held since launching of the Project to 29.03.2013.

Meetings were held in the 1st quarter of this year both on clarification of technical issues and for presentation of the Project objectives and implementation timing to the local authorities. Following is the list of meetings.

Table 2: List of meetings. Location of Date Participants/organization Main purpose the meeting Yerevan 14.01.2013 Consultant / AWSC IPCD director Meeting regarding the schedule Meeting in the head office for presenting Consultant /AWSC general direc- Yerevan 14.01.2013 and discussing PD Azatamut, Spitak, tor, technical and operation staff Jrashen & Akhtala Ijevan 16.01.2013 Consaltant / AWSC operation staff Meeting with mayor, field investigation Field investigation, geological investiga- Ijevan 18.01.2012 Consaltant / AWSC operation staff tion Field investigation, geological investiga- Azatamut 18.01.2012 Consaltant / AWSC operation staff tion Meeting with mayor, community council Dilijan 18.01.2012 Consaltant / AWSC operation staff and AWSC operation staff, field and geological investigations Meeting with mayor, community council Ijevan 19.01.2013 Consaltant / AWSC operation staff and AWSC operation staff, field and geological investigations Meeting with AWSC operation staff, field Dilijan 22.01.2013 Consaltant / AWSC operation staff and geological investigation Meeting with AWSC operation staff, field Ijevan 22.01.2013 Consaltant / AWSC operation staff and geological investigation Meeting with AWSC operation staff, field Jermuk 23.01.2013 Consultant / AWSC operation staff investigation Meeting in the head office for presenting Consultant /AWSC general direc- Yerevan 24.01.2013 and discussing PD Martuni, Chambarak tor, technical and operation staff and Artik Meeting in the head office for presenting Consultant /AWSC general direc- Yerevan 01.02.2013 and discussing PD Kapan, Gavar, tor, technical and operation staff Sarukhan Consultant / EU monitoring spe- Yerevan 06.02.2013 Presentation of the project, its objectives cialist / AWSC IPCD Meeting with mayors and community Consultant / EU monitoring spe- Byureghavan, council in order to evaluate the aware- 07.02.2013 cialist / AWSC operaion staff, Sevan, Dilijan ness of all parties concerned with the mayors, community council project Consultant /AWSC general direc- Meeting in the head office for presenting Yerevan 21.02.2013 tor, technical and operation staff and discussing PD Jermuk

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC 22- Meeting with AWSC operation staff, sur- Dilijan Consultant / AWSC operation staff 24.02.2013 veying of sewerage system Meeting with mayor and community 26- Tashir Consultant / AWSC operation staff council, field and geological investiga- 27.02.2013 tion Meeting with all designers regarding the Yerevan 27.02.2013 Consultant / AWSC technical staff depth of trenches Meeting with mayor and community Martuni 02.03.2013 Consultant / AWSC operation staff council field and geological investigation Meeting with AWSC operation staff, field Dilijan 07.03.2013 Consultant / AWSC operation staff and geological investigation Meeting with mayor and community Gavar 10.03.2013 Consultant / AWSC operation staff council, field and geological investigation Meeting with mayor and community Spitak 13.03.2013 Consultant / AWSC operation staff council, field and geological investigation Yerevan 19.03.2013 Consultant / AWSC IPCD Discussing the project issues Meeting with mayor and community Ijevan 27.03.2013 Consultant / AWSC operation staff council, field and geological investigation Meeting with mayor and community Spitak 29.03.2013 Consultant / AWSC operation staff council, field and geological investigation

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC 5. DISCLOSURE OF INFORMATION IN ELECTRONIC OR PRINTED FORM

Some documents on the Project (contracts, tender advertisements, etc.) are available through in- ternet in www.ebrd.com and www.procurement.am.

If required by Environment Impact Assessment, the advertisements on public disclo- sures/consultations will be issued in Armenian dailies and in www.armwater.am.

AWSC discloses its environmental and social policy and a grievance mechanism to the public. As part of the AWSC Annual Report, a summary of environmental and social impacts, health and safety performance, and implementation of the external grievance mechanism are disclosed on the www.armwater.am website and to the mayors’ offices in each village/town, and on request. Specific emissions data is available from the Regional Environmental Authority on request.

5.1. Stakeholder Engagement Programme

An update on the schedule of construction works will be provided to the mayors’ offices in each village/town approximately 2 weeks prior to commencement of works. Information about the works and the availability of the grievance mechanism will be provided by 1 71 Telephone Hot- line of AWSC.

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC 6. GRIEVANCE MECHANISM

During all stages of the ASMWP (FS preparation, the ESIA process, the construction, operation and maintenance, closure and after-care) the project stake-holders should be provided an opportunity to submit their comments, complaints and requests for information and to receive the feedback via a convenient communication channel. The channels and the communication procedure are the components of the grievance mechanism, which should be established and announced during the project. The mechanism can be adjusted during the ASMWP. In this case the information on any changes should be provided to the stakeholders. The term “grievance” implies that there may be a problem. In practice, how-ever, the communities often find it appropriate to use the same channels to communicate not only grievances but also questions, requests for information, and suggestions. Communities may also use these channels to convey their positive feedback. The Project proponent should keep in mind that unanswered questions or ignored requests for information have the potential to become problems and should, therefore, be addressed promptly. The person(s) who asked the question or sent the request should be notified as to who will respond and by when. The Project SEP includes mechanisms for receiving and addressing the grievances from the external stakeholders and from the internal stakeholders.

6.1 Grievance mechanism for external stakeholders A grievance mechanism for external stakeholders is a process focused mainly on receiving, evaluating, and addressing project-related grievances from affected communities at the level of the ASMWP. The grievance mechanism differ from other forms of dispute resolution (e.g. courts, administrative systems, etc.) in that is offers the advantage of a locally based, simplified, and mu- tually beneficial way to settle issues within the framework of the relationship between the AS- MWP and the community. Properly designed and implemented grievance management processes can benefit both the AS- MWP and communities by increasing the likelihood of resolving minor disputes quickly, inexpen- sively, and fairly with solutions that reasonably satisfy both sides without taking the grievances to other (formal) dispute resolution body. Grievance mechanisms can help to identify and resolve issues before they are elevated to formal dispute resolution methods, including the courts. For a grievance mechanism to function effectively, it is important to define the grievance processing structure and to assign responsibilities for the mechanism’s implementation and make them clear for the stakeholders.

Contact details for questions, complains and recommendations from the external stakeholders of the ASMWP are as follows:

Mr. Norik Gevorgyan

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC Investment Programs Coordination Department Director 8A Vardanants Blind Alley, Yerevan 0010, Armenia Phone/Fax: (+374 10) 542877 Email: [email protected]

A draft form for public grievance is included in Annex 2.

The focus of the grievance mechanism on the needs of affected communities is substantiated by the fact that they are directly, and in some cases significantly, affected by project operations but often lack viable options or capacity for raising their concerns through formal structures such as the courts. This is especially true for disadvantaged groups within communities. The Project grievance mechanism provides a readily accessible means for communities to address issues in- volving them and the company - directly, rapidly, and at no cost to complainants. For a grievance mechanism to be effective, all project stakeholders need to understand and support its purpose. Affected communities must be aware of and understand the grievance mechanism’s benefits to them. Depending on the Project impacts on local communities, grievances will vary by the Project stage. In many cases, grievances are minimal at the preconstruction stage, then peak during construction, and will be comparatively moderate during operation or closure. Typically, during the construction stage the scale of impacts is elevated and communities’ expectations of economic benefits are on the rise. The Project grievance mechanism must also deal with types of grievances that have not been anticipated. The ASMWP should periodically review the adequacy of the grievance process, with the participation of communities, and agree on modifications. The contact details of NGOs will be provided in announcement on TV, in posters and information leaflets dis- tributed in the project affected communities during the public consultations. Questions and comments expressed during the public meetings will be recorded and addressed during the design and implementation of the ASMWP.

6.2 Grievance mechanism for internal stakeholders

The Project will establish a grievance mechanism for internal stakeholders including employees of the waste management companies and employees of con-tractors involved in the ASMWP.

6.3 Grievance mechanism for employees

According to section 18 of the EBRD PR 2 the AWSC will provide a grievance mechanism for workers (and their organizations, where they exist) to raise their reasonable workplace concerns. The AWSC will inform the workers of the grievance mechanism at the time of hiring, and make it

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC easily accessible to them. The mechanism should involve an appropriate level of management and address concerns promptly, using an understandable and transparent process that provides feedback to those concerned, without any retribution. The grievance mechanism should not im- pede access to other judicial or administrative remedies that might be available under law or through existing arbitration procedures, or substitute for grievance mechanisms provided through collective agreements. Section 19 of PR 2 also states that a grievance mechanism should also be made available to non-employee workers. The formal grievance mechanism is described in the RA Labor Code (Articles 25-27). The mechanism should also be part of the employment contracts of the staff of the waste management companies. These documents regulate the roles, rights and responsibilities of the employer and the Trade Union. The employees should know these roles, the terms of the collective agreement, and the contact details of the relevant Trade Union Chairman. The municipal waste collection companies and the regional landfill operation company will have internal routines for annual evaluation meetings (employee dialogue) for each of the employees. Griev- ances are complaints and problems that employees raise with their employers. These may relate to various major and minor issues, e.g. how employees have been treated, actions that an employer is contemplating taking, discrimination in the workplace, more minor day-to-day disputes such as a poor relationship between two employees or a disagreement over holiday arrangements, etc. It is important that employees have a course of action available, should they have a complaint. Procedures are necessary to ensure that everybody is treated in the same way in similar circum- stances and to ensure issues are dealt with fairly, reasonably and in a timely manner. Basic principles of grievance mechanism for employees are presented in Table 2. Table 2 Principles of grievance mechanism for workers of companies involved in the Project

Principle Description

Worker and manager All workers should be informed about the grievance mechanism at the awareness time they are hired, and details about how it operates should be easily

available, in employee handbooks for example. Employees must know to whom they can turn in the event of a grievance and the support that is available to them. Managers who will be dealing with grievances, and work-place representatives who may become involved, should all be fa- miliar with the procedures and receive training in implementing them.

Simplicity and necessity

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC Procedures should be kept as simple as possible, avoiding unnecessary administrative stages. Lodging a formal grievance should be seen as a last resort, after informal methods have been exhausted. Ordinary, day- to-day issues can often be better dealt with informally in meetings with line managers. If discussions with line managers fail to resolve the issue, it is still possible to pursue an informal approach without triggering a formal procedure. For example, an HR manager could host an informal meeting or discussion. However, the mere presence of an employee „suggestions box‟ does not constitute an adequate alterna-tive to a clear and direct grievance mechanism, whose operation and findings should be clear to employees.

Keeping it up to date The process should be regularly reviewed and kept up to date by refer-

encing any new statutory guidelines, changes in contracts or representation.

Confidential and impartial The process should ensure that a complaint is dealt with confidentially process While procedures may specify that complaints should first be made to

the employees‟ line manager, there should also be the option of raising a grievance first with an alternative manager, for exam-ple, a human re- source (personnel) manager. The findings of the process should be ex- plained clearly to all parties.

Non-retribution Procedures should guarantee that any employee raising a complaint will

not be subject to any reprisal.

Reasonable timescales Procedures should allow for time to investigate grievances fully, but

should aim for swift resolutions. The longer a grievance is allowed to continue, the harder it can be for both sides to get back to normal after- wards. Time limits should be set for each stage of the process, for example, a maximum time between a grievance being raised and the set- ting up of a meeting to investigate it.

Right of appeal An employee should have the right to appeal to a higher level of man-

agement if he or she is not happy with the initial finding.

Right to be ac- In any meetings or hearings, the employee should have the right to be companied accompanied by a colleague, friend or union representative.

Sensitive to vulnerable The procedure should be designed so that employees that may feel par- staff ticularly vulnerable (e.g. women, ethnic/religious minorities, migrant

workers, younger workers, employees with disabilities) are not deterred from lodging a grievance. The process for lodging grievances should be discreet to allow employees make a grievance without everyone else knowing. t is also good practice to have both a male and female staff member available for receiving and processing grievances so that employees can make a choice whom to speak to. Confidentiality and non- retribution (see above) are particularly important to the most vulnerable staff who may, therefore, wish to remain anonymous. However, grievances lodged anonymously may prevent the employer from resolving the matter and providing feedback. Nevertheless, employees wishing to lodge grievances anonymously should be allowed to do so.

Keeping re-cords Once a grievance has been raised formally, it is important that proper

written records are kept, to aid transparency and allow for any review of the process or decision to be under-taken. If possible, the original complaint should be in writing. The employer’s response should also be recorded. Any actions taken along with reasons should also be recorded, for example, a grievance hearing and finding.

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC Relationship to collective Grievance procedures may be included in collective agreements. Griev- agreements & regulation ance processes are set out in the Labor Code. Workplace processes should be compliant with these.

Workers of contracted companies could submit their questions, complains and recommendations (e.g. in a form included in Annex 3) to the Project Implementation Unit established by AWSC. Mr. Norik Gevorgyan Investment Programs Coordination Department Director 8A Vardanants Blind Alley, Yerevan 0010, Armenia Phone/Fax: (+374 10) 542877 Email: [email protected]

The comments addressed to the PIU can be submitted by e-mail [email protected]

6.4 Grievance mechanism for Contractors

Availability of a grievance mechanism for contractor employees and for the affected communities can be considered as an indicator of good practice and corporate social responsibility. Availability of the grievance mechanism could be included as a requirement for selection of contractors, as this is recommended in the EBRD labor requirements for the construction contractors (see Annex 4).

6.5 Monitoring and evaluating the grievance mechanism

Depending on the extent of Project impacts and the volume of grievances, monitoring measures can be as simple as tracking the number of grievances received and resolved. Grievance records should provide the background information for regular monitoring, both informal and formal. Therefore, even a simple tracking system should provide an opportunity to aggregate information and recognize patterns in the grievances the Project receives, and how they are being resolved.

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Annex 1: List of stakeholders Popula- Stakeholder Contact person Contact address tion International agencies One Exchange Square London EC2A Environment and sustainable 2JN United Kingdom development department, en- Tel: +44 20 7338 7158 EBRD n/a vironmental and social investi- Fax: +44 20 7338 6848 gations E-mail: environmen- [email protected]

European Bank for Reconstruction Johan Fredholm and Development EBRD regional of- Chief Banker Republic of Georgia, Tbilisi 0102, n/a fice Municipal and environmental Mryanashvili str. 6 infrastructure Tel: +995 322 447 407 E-mail: [email protected] EBRD Armenian of- n/a fice RA, Yerevan 0010, UNDP Armenian of- Babken Babayan P.Adamyan str. 14 n/a fice Project coordinator Tel: (374 10) 56 02 12 Fax: (37410) 56 14 06 RA, Yerevan 0082,

Simon Sargsyan American av. 1 USAID Armenian n/a Environment, natural re- Tel: +37410 46 47 00 office sources and energy office Fax: +37410 46 47 28

E-mail: [email protected] RA, Yerevan 0015 WB Armenian office Zara Tokhmakhyan G. Lusavorich str. 9 n/a WB operations officer (374-10) 520992, 524884 /240 [email protected] Cesar Lowrence ADB Urban construction and water Tel: (+632) 683-1798 ADB head office n/a sector, Central and Western Fax: (+632) 636-2484 Asian Department E-mail: [email protected] RA, Yerevan 0010, David Doul V.Sargsyan str. 10 ADB Armenian of- 3rd floor, rooms 79-81, Piaza Grande n/a fice Permanent representative in Tel: +374 10 546373 Armenia Fax: +374 10 546374 E-mail: [email protected] Governmental agencies Karen Isakhanyan RA Ministry of Terri- Head of staff of the Ministry of Tel: (+37410) 511 302 torial Administra- n/a Regional Management of the E-mail: [email protected] tion RA Edgar Pirumyan RA Ministry of Na- Tel: (+374 10) 58 54 19 n/a Head of staff of the Ministry of ture Protection E-mail: [email protected] Nature Protection of the RA Suren Krmoyan RA Ministry of Tel: 56 43 20 n/a Head of staff of the Ministry of Health E-mail: [email protected] Health of the RA Masis Bagdasaryan RA Ministry of Ur- n/a Head of staff of the Ministry of Tel: +374 10 52-43-67 ban Construction Urban Construction of the RA RA Ministry of Gagik Grigoryan Tel: (010) 59-00-09 Transport and n/a Head of staff of the Ministry of E-mail: [email protected] Communication Transport and Communication

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC of the RA

Regional Governance Authorities Razmik Ghazaryan RA, Syunik Province, 3301, Kapan, Syunik Marz Admin- G.Njdeh 1. (+374) 10 287822 istration n/a Head of staff of Syunik Prov- URL: http://syunik.gov.am ince Government E-mail: [email protected] RA, Gegarkunik Province, Gavar, Gegarkunik Marz Sevak Khlghatyan G.Lusavorich str. 36 n/a Head of staff of Gegarkunik Administration URL: http։//gegharkunik.gov.am Province Government E-mail: gegharkunik@mta.gov.am RA, Lori Province, Vanadzor, 2001, Ashot Manukyan Lori Marz Admin- Hayk Square n/a Head of staff of Lori Province istration Tel: (+ 374 322) 2-32-40 Government URL: http://lori.gov.am Khachatur Pogosyan RA, Gyumri, G.Njdeh 16 Shirak Marz Admin- Tel: (0312) 3-26-10 istration n/a Head of staff of Shirak Prov- ince Government URL: http://shirak.gov.am Marzpet Gareginyan RA, Kotayk Province, Hrazdan 2301, Kotayk Marz Admin- Center, Administrative Building istration n/a Head of staff of Kotayk Prov- Tel./Fax: (+374233) 2-36-63 ince Government URL: http://kotayk.gov.am Kamo Sahakyan RA, Yegegnadzor, Shahumyan 5 Vayots-Dzor Marz Tel: (+374) 28-74-01; (0281) 2-25-22 Administration n/a Head of staff of Vayots-Dzor Province Government URL: http://vdzor.gov.am Svetlana Davtyan RA, Ijevan, Sahmanadutyan 1 Tavush Marz Ad- Tel./Fax: (+374) 263 3-23-56 ministration n/a Head of staff of Tashir Prov- ince Government URL: http://tavush.gov.am Community stakeholders RA Byureghavan, Vazgen A Vehapart str. 1, Administrative Building Hakob Balasanyan Tel: (+374222) 6-32-36, Mayor (+374-222) 6-52-03 Byureghavan 8551 E-mail: [email protected] Vladimir Vatyan Tel: +374 95957767 Ashot Harutyunyan Tel: +374 95957737 Agasi Tonoyan Tel: +374 95957769 Artur Atayan Tel: (0285) 52036, (010)281896 Mayor E-mail: [email protected] Qocharyan Arman Tel: +374 096-80-60-84 Kapan 45400 Zaqaryan Harutyun Tel: +374 095-95-78-61 Arshakyan Slavik Tel: +374 095-95-78-67 Babken Stepanyan Tel: +374 095-95-78-68 RA, Chambarak Chambarak, Garegin Yura Avalyan Njdeh 125 Tel: +374 265 2 22 55, 091755100 Chambarak Mayor 7400 E-mail: [email protected] Balyan Gagik Tel: +374 099-99-21-07 Saribekyan Gayane Tel: +374 095-95-78-56 Karapet Guloyan Tel (0222) 20365, (093) 360606 Mayor Abovyan 47612 Makich Mnacakanyan Tel: +374 95957756 Vahan Piliposyan Tel: +374 95957724 RA, Sevan, Nairian 164 Rudik Gukasyan Sevan 23467 Tel:+374 261 2 43 23 Mayor URL: http:// [email protected]

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC Ashot Gukasyan Tel:+374 095-95-78-72 Mxitar Galstyan Tel:+374 095-95-78-82 Tel: +374 262 4 66 Bagrat Harutyunyan 26,094418463,094422239 Mayor Martuni 12134 E-mail: [email protected] Hayrapetyan Sereoja Tel: +374 096-80-20-14 Karapetyan Aram Tel: +374 095-95-78-51 RA, Sarukhav vil. Henrik Abrahamyan Vahan Gevorkyan 120 Sarukhan 8494 Community leader Tel: +374 264 6 03 40, 077415130 E-mail: [email protected] Karapetyan Gnel Tel: +374 091-21-81-67 RA, Gavar, Grigor Lusavorich 12 Gurgen Martorisyan Tel:+374 264 2 34 23 Community leader Gavar 25700 E-mail: [email protected] Edoyan Vazgen Tel:+374 096-80-60-87 Arzaqanyan Avetiq Tel:+374 095-95-78-7 RA, Tashir, Town Square, 2101 Tel: (+374 254)2-22-41 Edgar Arshakyan E-mail: tashiri- Mayor Tashir 8600 [email protected] URL: www.tashircity.am Suqiasyan Vanik Tel:+374 95957743 Agajanyan Rubik Tel:+374 95957793 RA, Akhtala, Abovyan 17, 1709 Haykaz Khachikyan Tel: (+374 253) 5-22-64 Akhtala 2400 Mayor E-mail: [email protected] Vahan Torosyan Tel: +374 95957797 RA, Spitak, Shahumyan 7, 1804, Gagik Sahakyan Tel: (+374 255) 2-25-00 Mayor Spitak 15351 E-mail: [email protected] Shavarsh Matosyan Tel: +374 95958705 Laura Arakelyan Tel: +374 95958705 Vajab Urusyan Jrashen 3357 Tel: +374 95958706 Community leader Jora Martorosyan RA, Azatamut vil., Antonyan 1-A Azatamut 2644 Community leader Tel: (+374 263) 6 05 50, RA, Ijevan, Yerevan str. 5 Vardan Ghalumyan Tel: (+374 263) 3 21 38, 3 41 55, Mayor Ijevan 20634 0 94 01 01 94 Rafik Markosyan Tel: +374 95957738 Vachik Hakinyan Tel: +374 95958716 RA, Dilijan, Myasnikyan 55 Armen Santrosyan Tel: (+374 268) 2 25 85, 2 33 62, Mayor Dilijan 22321 094 99 55 99 Hamlet Martirosyan Tel: +374 95957748 Pashik Martirosyan Tel: +374 95957758 RA, Artik, Azatutyan sq. 1 Arsen Abrahamyan Tel: 5-20-21, 5-20-36, 5-20-38 Mayor Artik 17417 E-mail: [email protected] Manandyan Naira Tel: +374 095552584 Asoyan Nelly Tel: +374 095552587 Vardan Hovhanissyan RA, Jermuk, Myasnikyan str. 8 Mayor Tel: (+374 287) 2 12 12, 2 12 02 Jermuk 6401 Sedrakyan Norayr Tel: +374 091-22-24-05 Manukyan Gagik Tel: +374 096-80-20-19

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC Annex 2: Public grievance form

EBRD Project Implementation Unit in Yerevan Tel: +374 10 542877 Fax: +374 10 542877 e-mail: [email protected]

ARMENIAN SMALL MUNICIPALITIES WATER PROJECT

PUBLIC GRIEVANCE FORM Contact details of person submitting the comments and suggestions We would like you to provide your name, address and e-mail, if possible. If you wish to remain anonymous, this is not a problem. Please just write ANONYMOUS in the box below. Your grievance will still be considered by the Ministry of Urban Development. You can write on the reverse side or on additional pages. You do not need to fill in the gray sec-tion of this form. It is for our registration of your grievance and response to it. After you have filled in this form, it can be submitted by letter, by fax or by e-mail to the Project Implementation Unit (see the contact details above).

Name

Address

Telephone E-mail address

Grievance concerning implementation of the Armenian Small Municipalities Water Project

What happened?

How this became a problem for you? How this disturbs you?

Where did it happen?

When did it happen? Once Several times (how many?) On-going problem (date) ______

What would you like to see happen to improve the situation?

Which contact language you prefer: □ Armenian □ Russian □ English

STATUS OF GRIEVANCE

How was the grievance received:

□ In person □ By phone □ By mail □ By email □ Other (please describe)……………

Grievance registration date: Grievance number: Registered by:

Response required Yes/No Person responsible for preparing the response:

Response sent (date): Response registered (date):

Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Annex 3: Grievance form for employees and non-employee workers

FORMAL GRIEVANCE

A grievance is defined as an act, omission or occurrence which an employee feels constitutes an in- justice and can be established on factual information. It may relate to any condition arising out of the relationship between an employer and an employee, including but not limited to, compensation, working hours, work-ing conditions, and membership in an organisation of employees or the interpretation of any law, regula-tion or disagreement. It does not include position allocation, involuntary transfers, dismissals, demotions, or suspensions.

Name of Grievant: Work Phone: Job Title: Home Phone: Date of Hire: Mobile Phone:

e-mail:

Home Mailing Address: Work Mailing Address:

Date, time and place of event leading to griev- Date you became aware of the event

ance:

Detailed description of grievance including names of other persons involved, if any:

Applicable sections of Labor Code, laws, regulations or the Collective Agreement:

Date of contacting the workers' organization (if relevant)

Proposed solution to grievance:

Please file a copy of this form with your immediate supervisor and retain a copy for filing at possible next step or steps. If you do not receive a response within 10 working days or disagree with the action taken, you may file a copy of the form with the next level supervisor.

Step Name of super- Date Signature of the Signature of the

visor receiving Grievant supervisor receiving

the grievance the grievance

1 2 3 4

24 Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Annex 4: EBRD labor requirements for construction contractors

Prohibition of Forced Labor

The Contractor shall ensure that there shall be no use of forced or compulsory labor, including bonded or involuntary prison labor, in any form. Forced or compulsory labour consists of all work or service not voluntarily performed that is extracted from an individual under threat of force or penalty. Workers shall not be required to lodge deposits or their identity papers with their employers.‟

Prohibition of Child Labor

The Contractor shall ensure that you people are not employed below the appropriate national age for employment in Georgia, namely 16. Young people who are employed between the ag- es of 16 and 18 shall not be employed on hazardous work and a risk assessment shall be carried out in respect of any work carried out by such employees.‟

Non-discrimination and equal treatment

The Contractor shall ensure non-discrimination and equality of opportunity and treatment in respect of employment and occupation, training and working conditions, in compliance with national law. The Contractor shall ensure equal remuneration for men and women for work of equal value.‟

Freedom of association

All workers shall have the right to form and join trade unions and to bargain collectively, as provided for under Georgian national law (Trade Union Act, 1997). The Contractor shall ensure that workers representatives shall not be discriminated against and shall have access to all workplaces necessary to enable them to carry out their representation functions.‟

Record-keeping

The Contractor shall keep a complete register of all staff and workers, giving their name, age, sex, the class of work the person is employed to carry out, hours worked, wages payments made and any deductions made. This register shall be updated monthly and made available to the Bank’s appointed representative during working hours.‟

Wages

The Contractor shall pay rates of wages and benefits that shall meet at least statutory or agreed industry minimum rates. Deductions from wages for disciplinary measures shall not be permitted nor shall any deductions from wages not provided for by national law be permitted with-out the expressed permission of the worker concerned. Deductions must never lead to an employee receiving less than the applicable minimum wage.

All workers shall be provided with clearly understandable verbal and written information about the conditions in respect of wages before they enter employment and of the particulars of their wages for the pay period concerned each time that they are paid. Wages shall be paid in le-gal tender in full, on time and directly to the workers concerned. The Contractor shall maintain records of all payments and deductions made.‟

25 Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC Hours of Work

Hours of work shall comply with applicable laws, collective agreements, and industry stand- ards. Overtime shall be voluntary wherever possible, shall not be demanded on a regular basis and shall always be compensated at a premium rate.‟

Health and Safety

The Contractor shall provide the Bank’s appointed representative with a written Health and Safety Policy and a project-specific Health and Safety Plan before the commencement of work. „The Contractor shall ensure that a safe and healthy working environ-ment is provided and that best occupational health and safety practice is promoted. The Contractor shall provide regular information and training to all staff, laborers and persons entitled to be on site regarding the potential hazards to health and safety, and on the measures in place to prevent accidents, injuries and ill health.‟

Social Security

The Contractor shall ensure that that obligations to staff and labor under labor or social security laws and regulations arising from the employment relationship shall be respected, and that such obligations shall not be avoided through the use of labor-only contracting arrangements.‟

Grievance mechanism

The Contractor shall ensure that a grievance mechanism is available to all workers to use without fear of intimidation or retaliation.‟

Reports

The Contractor shall record occupational accidents and occupational diseases, and shall provide information to workers and their representatives concerning the recording system. The Contractor shall notify the competent authorities of occupational accidents and occupational diseases, and provide appropriate information to workers and their representatives concerning the notified cases.‟ „The Contractor shall provide regular reports – frequency to be agreed with the Bank – on its management and monitoring of working conditions of direct and indirect employees on the Works Site.‟

26 Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC Annex 5: Stakeholders` awareness Stakeholders Population Communication Proposed media Internal stakeholders Employee 565 Internal newsletter, bulletin board in first floor None. break room. Special information on speed limits, timing of routes. Temporary Con- 500 Information in contract, bulletin board (two None. struction Workers languages), training. Grievance procedure. (2013-2014), sub- Special information on speed limits, timing of contractors routes, driver safety.

External Stake- holders Kapan 45400 Public desk, public bulletin board, City Kapan Municipal Building monthly gazette 50 Main street, Kapan city Tel: 095-95-78-07 Tel. hotline [1-71] City meeting at municipality (to be confirmed) Abovyan 47612 Public desk, public bulletin board, City Abovyan Municipal Building monthly gazette 45 Main street, Abovyan city Tel: 095957705 Tel. hotline [1-71] City meeting at municipality (to be confirmed) Sevan 23467 Public desk, public bulletin board, City Sevan month- Municipal Building ly gazette 35 Main street, Sevan city Tel: 095-95-78-16 Tel. hotline [1-71] City meeting at municipality (to be confirmed) Byureghavan 8551 Public desk, public bulletin board, City Byureghavan Municipal Building monthly gazette 20 street, Byureghavan city Tel: 095957712 Tel. hotline [1-71] City meeting at municipality (to be confirmed) Dilijan 22321 Public desk, public bulletin board, City Dilijanmonthly Municipal Building gazette 30 main street, Dilijan city Tel: 095957714 Tel. hotline [1-71] City meeting at municipality (to be confirmed) Ijevan 20634 Public desk, public bulletin board, City Igevan ga- Municipal Building zette 40 main street, Igevan city Tel: 095957723 Tel. hotline [1-71] City meeting at municipality (to be confirmed) Spitak 15351 Public desk, public bulletin board, City Spitak ga- Municipal Building zette 35 main street, Sptak city Tel: 095957715 Tel. hotline [1-71] City meeting at municipality (to be confirmed) Jermuk 6401 Public desk, public bulletin board, Tel. hotline [1-71]

27 Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Stakeholders Population Communication Proposed media Municipal Building 20 street, Jermuk city Tel: 095-95-78-10 City meeting at municipality (to be confirmed) Artik 17417 Public desk, public bulletin board, City Artik gazette Municipal Building 30 main street, Artik city Tel. hotline [1-71] Tel: 095552582 City meeting at municipality (to be confirmed) Gavar 25700 Public desk, public bulletin board, City Gavar ga- Municipal Building zette 50 main street, Gavar city Tel: 095-95-78-15 Tel. hotline [1-71] City meeting at municipality (to be confirmed) Martuni 12134 Public desk, public bulletin board, Tel. hotline [1-71] Municipal Building 30 main street, Martunyr city Tel: 095-95-78-13 City meeting at municipality (to be confirmed) Tashir 8600 Public desk, public bulletin board, Tel. hotline [1-71] Municipal Building 20 main street, Tashir city Tel: 095957718 City meeting at municipality (to be confirmed) Azatamut 2644 Public desk, public bulletin board, Tel. hotline [1-71] Municipal Building 10 street, Azatamut comunity Tel: 095957723 City meeting at municipality (to be confirmed) Chambarak 7400 Public desk, public bulletin board, Tel. hotline [1-71] Municipal Building 15 street, Chambarak comunit Tel: 095-95-78-17 City meeting at municipality (to be confirmed) Akhtala 2400 Public desk, public bulletin board, Tel. hotline [1-71] Municipal Building 15 street, Axtala comunit Tel: 095957747 City meeting at municipality (to be confirmed) Sarukhan 8494 Public desk, public bulletin board, Tel. hotline [1-71] Municipal Building 20 street,Saruxan comunit Tel: 095-95-78-15 City meeting at municipality (to be confirmed) Jrashen 3362 Public desk, public bulletin board, Tel. hotline [1-71] Municipal Building 15 street,Jrashen comunit Tel: 095957715 City meeting at municipality (to be confirmed)

28 Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Stakeholders Population Communication Proposed media Aarhus centers Kapan [email protected], Tel:+374 285/ 2- [email protected] 22-63

Dilijan [email protected] Tel: +374 268/2- 31-38 Ijevan [email protected] Tel: +374 93 570- 583 Gavar [email protected] Tel: +374 264 6- 15-11

The photos of the meetings are presented below.

29 Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Annex 6: Photos

Visit to Dilijan

Meeting in AWSC head office

30 Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Meeting in AWSC head office

Meetings in Byureghavan with EU M&E specialist, mayor and community council

Meeting in Sevan with EU M&E specialist, mayor and community council

31 Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Meeting in Dilijan with EU M&E specialist, mayor and community council

Meeting in AWSC head office

Visit to Tashir

32 Armenian Small Munisipalities Water Project SEP – 03/2013 AWS CJSC Fichtner Water & Transportation GmbH / “Jrtuc” LLC

Meeting in AWSC “Dilijan” division

Visit to Spitak