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Organizational Behavior a Comparative Analysis Between Grameenphone & Teletalk

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Organizational Behavior a Comparative Analysis Between Grameenphone & Teletalk MGT 321 ORGANIZATIONAL BEHAVIOR A COMPARATIVE ANALYSIS BETWEEN GRAMEENPHONE & TELETALK PRESENTED TO – MR. ASEF HASSAN PREPARED BY MASUD IMAM 101 0828 030 MD TANVIR HASSAN 092 0574 530 NAFEES IMTIAZ 102 0009 030 SAFAYET BIN TAIYAB 091 0875 030 SADIQUL ISLAM 101 0628 030 RAFSAN HASSAN 092 0450 530 MGT 321 ORGANIZATIONAL BEHAVIOR Page | 2 ORGANIZATIONAL BEHAVIOR Letter of Transmittal DEC 12, 2011 Asef Hassan (Aef) Faculty School Of Business North South University Plot # 15, Bashundhara, Dhaka-1229 Sub: Submission of group project. Dear Sir, We are pleased to submit herewith our group report entitled ―A COMPARATIVE ANALYSIS BETWEEN GRAMEENPHONE & TELETALK ‖ as requirements for partial fulfillment of the course MGT 321.This report is a summary of our findings from two telecommunication organizations in Bangladesh , namely, GRAMEENPHONE AND TELETALK. We hope it will enhance our future critical thinking about various OB practices and establish a theoretical & practical baseline regarding the course. If you have any questions or queries regarding the contents of the project; we would be grateful to receive your advice. Thank you for giving us the opportunity to have a practical knowledge about the organizations which follow various modern ORGANIZATIONAL BEHAVIOR concepts. We are looking forward to work under your honorable supervision in our future courses. Thanking you, Sincerely--- Masud Imam 101 0828 030 Md Tanvir Hassan 092 0574 530 Nafees Imtiaz 102 0009 030 Safayet Bin Taiyab 091 0875 030 Sadiqul Islam 101 0628 030 Rafsan Hassan 092 0450 530 Page | 3 ORGANIZATIONAL BEHAVIOR Acknowledgement All praise to Allah, the most gracious and the most merciful. Without His blessing and endorsement this report would not have been accomplished. We are very much thankful for the guidance, assistance & co operation of many helpful people on the preparation of this report. We are especially grateful to our faculty Asef Hassan, MGT 321, for sharing his valuable knowledge and expertise throughout the course which enabled us in producing such successful assignment within a short period of time. Our groups combined effort, the lectures, our class notes & the proper guidance & instructions from our respected sir guided us towards the successful fulfillment of the group research project. Page | 4 ORGANIZATIONAL BEHAVIOR INDEX Topic Page no. Title page 1 Letter of transmittal 3 Acknowledgment 4 Index 5 Executive summary 6 Organizational Culture 7 Personality and Values 13 Motivation Concepts 16 Emotions and Moods 20 Attitudes and Job Satisfaction 22 Foundations of Group Behavior 24 Understanding Work Teams 26 Communication 29 Organizational Change and Stress management 32 Perception & individual decision making 38 Conclusion 40 Page | 5 ORGANIZATIONAL BEHAVIOR EXECUTIVE SUMMARY This report manly focused on theoretical & conceptual analysis about the relevant Organizational Behavior concepts of two firms in the telecom. industry of Bangladesh, namely GrameenPhone & Teletalk. We tried our level best to ensure the purity & objectivity of the project. All the relevant theoretical frameworks, critical analysis, application of knowledge & practice base evidence are providing throughout the whole project report. The whole report is divided into several segmented topic headings & when required we use appropriate talking headings.. By browsing through the comprehensive index & the table of contents one can get the clear idea about the research project. Grameenphone widely known as GP, is the leading telecommunications service provider in Bangladesh. With more than 32 million subscribers (as of June 2011), Grameenphone is the largest cellular operator in the country. It is a joint venture enterprise. Grameenphone was the first company to introduce GSM technology in Bangladesh. It also established the first 24- hour Call Center to support its subscribers. With the slogan Stay Close, stated goal of Grameenphone is to provide affordable telephony to the entire population of Bangladesh. Teletalk Bangladesh Limited is a public limited company, registered under the Registrar of the Joint stock companies of Bangladesh. Total shares are owned by the Government of the Peoples Republic of Bangladesh. Teletalk Bangladesh limited was established keeping a specific role in mind. Teletalk has forged ahead and strengthened its path over the years and achieved some feats truly to be proud of, as the only Bangladeshi mobile operator and the only operator with 100% native technical and engineering human resource base, Teletalk thrives to become the true people’s phone – ―Amader Phone‖. Page | 6 ORGANIZATIONAL BEHAVIOR ORGANIZATIONAL CULTURE Grameenphone Vs Taletalk (an OB perspective) In the study of organizational behavior, the various aspects of organizational culture put vital impact in the organization’s setup objectives, norms, mission statement & the company’s goal achievement process. So, in OB, analysis of a company’s organizational culture has important significance. Culture is a system of shared meaning held by members that distinguishes the organization from other organizations. There is co-relation between organizational culture & institutionalization. Institutionalization is a condition that occurs when an organization takes on a life of its own, apart from any of its members, & accurse immorality. So, while conducting the research project based on organizational behavior perspective about Grameen phone & BTTB Teletalk, we find some remarkable research outcomes about the two telecom company’s organizational culture, which give us valuable insights to draw an effective conclusion & to pass a meaning verdict about the organizational culture of Grameen phone & Teletalk. The Grameen phone as a multinational telecomm company it has some strong organizational cultural backround which makes it different from other telecomm company, specially, with Teletalk. As Teletalk is purely Bangladeshi company, run by the government, so, obviously it has some typical bureaucratic impact over its organizational culture, whereas, Grameenphone is more dynamic & flexible & ensures international setup standards as a multinational company. Page | 7 ORGANIZATIONAL BEHAVIOR The significant differences & analytical comparison about the two company’s organizational culture : 1. A brief discussion about 6 organizational characteristics differences : From our observation of the two company’s organizational culture, we find some phenomenal differences in their organizational management procedure as well as the organizational cultures. Below some of the key points are discussed: i) Innovation & risk taking: In Grameenphone, the company always encourages innovative ideas & encourage employee view point & participation. But they also follow the moderate risk taking policy. Comparing it with Teletalk, they are conservative as they have to follow the strict government rules & regulations & work procedures. ii) Attention to detail: In Grameenphone, the degree of expected exhibition of precision, analysis & attention detail from employees are more positive & interactive in compared with Teletalk. iii) Outcome orientation: In Teletalk the managements are more focused towards results or outcomes & Grameenphone put emphasis on techniques & processes to achieve the desired results or outcomes. iv) People orientation: The management decisions are more authority oriented rather than employee oriented , so work range are narrow & task focused in Teletalk. In this case Grameen phone always maintains a qualitative balance. v) Aggressiveness: The employees of Grameenphone are more competitive & enjoy a bit more liberty as the promotion & the employee career development do not follow fixed ratio process. In Teletalk the employees are more easy going as they have high job security & enjoy government facilities. vi) Stability : The Grameen phone’s organizational activities emphasize maintaining the status quo in contrast to growth. The Grameen phone assures its objectivity & measures its goal achievement & in that case Grameen phone is more stable than Teletalk. Page | 8 ORGANIZATIONAL BEHAVIOR 2. The differences in various cultural concepts: Though the 2 company have some differences in the various cultural concepts as culture is a descriptive term & it may act as a substitute for formalization, yet the differences are not so vast. But from our analytical observation we identifies some of the differences for comparison: i) The comparison in terms of Dominant culture: Here, the Grameen phone is more expressive & express the core values that are shared by the majority of the organization’s member. One of key observation was GP is innovative & creative idea oriented & Teletalk is more structural work process follower. Teletalk, in terms of core value adoption they follow more predefined structure & one of the key aspect is the employees are more group oriented rather than team oriented & has strong bondage within the group which expresses the core value of the company in a certain way. ii) The comparison in terms of subculture impact: Subculture is mini-cultures within an organization, typically defined by department designations & may be in some cases geographical or demographical separation. For example: in GP as they are more team oriented so the grape vine may be considered a sub culture with in their core culture. Where as In Teletalk many a time it is pretty much the same but in terms of grape vine impact it is more individualistic as the responsibility in various work procedure in lies to different designated
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