GoAnywhere Services to GoAnywhere MFT Upgrade Guide

Version: 5.0.1 Publication Date: 07/09/2015 Copyright © 2015 Linoma Software. All rights reserved. Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that agreement. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Linoma Software. GoAnywhere and the GoAnywhere logo are trademarks of Linoma Software, Inc. Other trademarks shown are the property of their respective owners. Linoma Software 103 South 14th Street Ashland, NE 68003 United States This document was published on 7/9/2015.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 2 Contents

Welcome 4 Menu Enhancement 4 License Prerequisite 4 Upgrade Process 5 Secure Mail Plugin for Outlook 6 GoDrive Desktop Sync Client 6 Browser Compatibility 6 System Requirements 7 Windows Requirements 7 / Requirements 7 IBM i (iSeries) Requirements 7 Download the Upgrade File 9 Upgrading the Java Virtual Machine (JRE) 10 Windows Upgrade Instructions 12 Linux/UNIX Upgrade Instructions 13 IBM i Upgrade Instructions 14 Upgrading a Cluster Environment 15

Upgrading with LDAP from Version 3.5.0 16 Downgrading GoAnywhere Services 17 About Linoma Software 18 Contacting Linoma Software 18

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 3 Welcome

Welcome

This guide outlines the steps required for upgrading GoAnywhere Services to GoAnywhere Managed File Transfer (MFT) on your server. GoAnywhere MFT is the next evolution in Managed File Transfer, which merges workflow automation capabilities (adapted from GoAnywhere Director) with secure FTP server and collaboration features (adapted from GoAnywhere Services). Both GoAnywhere Director and GoAnywhere Services products have been superseded by the GoAnywhere MFT solution. Menu Enhancement

The menu structure in GoAnywhere Services has been reorganized in GoAnywhere MFT. Notable changes include:

l Admin User management, Web User management, and Login Methods are now found in the Users menu.

l The Service Manager, GoDrive Settings, and Secure Mail Settings are now found in the Services menu.

l The SSL Certificate Manager, SSH Key Manager, FIPS 140-2 Compliance, and Encrypted Folders Manager are now found in the menu.

l System configuration settings, such as Global Settings, Database Configuration, Cluster Manager, and IP Filter are now found in the System menu.

l The GoAnywhere MFT license is now managed in the Help menu.

View the GoAnywhere Managed File Transfer User Guide for more information. License Prerequisite

GoAnywhere MFT requires a new license key which is issued through the GoAnywhere Customer Portal. During the upgrade, you will be presented with a base 64 encoded license bundle (example below) that will be used to upgrade your existing license. Follow the instructions on the screen to activate your license.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 4 Upgrade Process

Once your license is activated on the Customer Portal, download the license to your workstation by clicking the Download button. You can also download the license at any time by expanding the Active license row and clicking the Download button under the license key. Once the gamft.lic file is downloaded, copy the file to the installation directory on the GoAnywhere server that produced the license activation request.

Windows Example

l Installation Directory: C:\Program Files\Linoma Software\GoAnywhere Services

l License File Location: C:\Program Files\Linoma Software\GoAnywhere Services\gamft.lic

Linux/Unix Example

l Installation Directory: /usr/local/Linoma_Software/GoAnywhere_Services

l License File Location: /usr/local/Linoma_Software/GoAnywhere_Services/gamft.lic

IBM i Example

l Installation Directory: /local/gaservices

l License File Location: /local/gaservices/gamft.lic

The activated license exclusively belongs to the GoAnywhere installation that produced the activation request. It cannot be used to upgrade or run any other install of GoAnywhere.

Upgrade Process

Typically the upgrade process will only take a few minutes to run. It is important that you perform the upgrade process when no active users are connected to GoAnywhere Services since it must be shut down during the upgrade process. An upgrade script (program) is available which will perform all the necessary steps to migrate GoAnywhere Services to GoAnywhere MFT. Download the latest upgrade script by visiting the GoAnywhere Customer Portal at my.goanywhere.com.

1. Verify you meet the minimum system requirements. 2. Obtain the correct upgrade file. 3. Follow the steps for the installed platform:

l Windows

l Linux/UNIX

l IBM i 4. If Secure Mail is enabled in GoAnywhere Services, an upgrade to the Secure Mail Plugin for Outlook may be required. 5. If GoDrive is enabled in GoAnywhere Services, an upgrade to the GoDrive Sync Client for Windows or Mac OS X may be required.

GoAnywhere MFT 5.0.0 and higher requires Java Virtual Machine (JRE) version 1.6 or later. Follow the instructions here to upgrade the JRE version for GoAnywhere MFT.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 5 Secure Mail Plugin for Outlook

Secure Mail Plugin for Outlook

The GoAnywhere Outlook Plugin allows you to send secure messages and attachments via GoAnywhere MFT using Microsoft Outlook®. The GoAnywhere Outlook Plugin must be upgraded when new Secure Mail features are released in GoAnywhere MFT. For more information on upgrading the GoAnywhere Outlook Plugin, see the GoAnywhere Outlook Plugin User's Guide. GoDrive Desktop Sync Client

The GoDrive desktop sync client allows you to synchronize files from your Windows or Mac OS X PC to the GoAnywhere MFT Web Client. The GoDrive desktop sync client may need to be upgraded in order to take advantage of any new GoDrive features that are released in GoAnywhere MFT. For more information on upgrading GoDrive, see the GoDrive for Windows or GoDrive for Mac OSX User Guide. Browser Compatibility

The GoAnywhere MFT Administrator and Web Client interface's require modern internet browsers that support HTML 5. Popular browsers are supported including Internet Explorer, Chrome, Firefox and Safari. Please note that some HTML 5 advanced features, such as drag and drop, will not work in older versions of browsers.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 6 System Requirements

System Requirements

You must meet the minimum system requirements before upgrading GoAnywhere Services on your server. Windows Requirements

Operating Systems supported Windows Server 2003® Windows Server 2008 R2® Windows Server 2012® Windows Server 2012 R2® Windows XP® Windows Vista® Windows 7® Windows 8® Disk space 300 MB for product (does not include user data) Memory 512 MB minimum

Linux/Unix Requirements

Disk space 300 MB for product (does not include user data) Memory 512 MB minimum

IBM i (iSeries) Requirements

Operating System IBM i V6R1 or higher Disk Space 250 MB for product (does not include user data) Memory 512 MB minimum

Required Licensed Programs The following IBM i licensed programs are prerequisites to the installation of GoAnywhere Services, which are dependent on the IBM i release.

IBM i Release Licensed Program Product Option Description V6R1 5761JV1 11 Java SE 6 32 bit 5761SS1 30 QShell 5761SS1 33 Portable App Solutions Environment

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 7 IBM i (iSeries) Requirements

V7R1 5761JV1 11 Java SE 6 32 bit 5770SS1 30 QShell 5770SS1 33 Portable App Solutions Environment V7R2 5770JV1 11 Java SE 6 32 bit 5770SS1 30 QShell 5770SS1 33 Portable App Solutions Environment

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 8 Download the Upgrade File

Download the Upgrade File

The GoAnywhere Customer Portal is where you can create support requests, check the status of a support case, download software updates and documentation, and manage your GoAnywhere MFT license. You must create an account in order to use the portal. The portal can be accessed by using your internet browser and navigating to my.goanywhere.com To check if there are any updates available for GoAnywhere Services, login to its browser interface as a user with the Product Administrator role. From the main menu bar, point to Administration and then click Check for Updates. The system checks for updates and provides you with further upgrade options. The Check for Update process provides guidance to upgrade GoAnywhere Services to the latest version.

GoAnywhere Services 3.1.0 and higher require Java Virtual Machine (JRE) version 1.6 or later. Follow the instructions here to upgrade the JRE version for GoAnywhere Services.

Depending how old your current GoAnywhere Services version is, you may need to repeat the upgrade process until you are upgraded to the current version of GoAnywhere MFT 5.0.1. The versions must be upgraded in the order listed below to maintain database integrity.

Installed Version Upgrade Version 2.0.0 - 2.0.6 Upgrade to 2.5.0 2.5.0 - 2.5.6 Upgrade to 2.6.0 2.6.0 - 2.6.1 Upgrade to 2.7.1 2.7.1 - 2.7.3 Upgrade to 2.8.0

2.8.0 - 2.8.1 Upgrade to 3.0.0 3.0.0 - 3.0.2 Upgrade to 3.1.1 3.1.0 - 3.4.1 Upgrade to 3.4.2* 3.1.0 - 3.5.0 Upgrade to 3.5.1 3.5.0 - 3.8.1 Upgrade to 4.0.0 4.0.0 - 4.0.2 Upgrade to GoAnywhere MFT 5.0.1

Your current installed version can be found by pointing to the Help menu and then clicking About.

* If upgrading from a version prior to 3.2.0, this upgrade changes the 'anonymous' user option for the FTP and FTPS server and creates an 'anonymous' Web User account. If a Web User with the name 'anonymous' already exists on the system, it must be deleted before continuing with this upgrade.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 9 Upgrading the Java Virtual Machine (JRE)

Upgrading the Java Virtual Machine (JRE)

Depending on the operating system, GoAnywhere Services may use a JRE that is bundled with the application or it may use an existing JRE which is already installed. Follow the steps below to determine which JRE is being used and then take the appropriate upgrade steps.

For more information, visit the GoAnywhere Support Forum

Determine Java (JRE) version and Location

1. From the menu bar, point to Help, then click About. 2. In the About window, click the System Info tab. 3. On the System Info tab, verify the Java Version and the Java Home values.

Java 1.8 If GoAnywhere Services is using JRE version 1.8, it must be at least 1.8.45.

Java 1.5 or Earlier If GoAnywhere Services is already using a JRE that is version 1.6 or later, then you can skip this section.

Windows and Linux When upgrading, GoAnywhere Services uses a bundled JRE if a suitable Java installation is not detected.

Solaris and other Unix/Linux Installations

JCE Policy Files

Before GoAnywhere Services can be started or upgraded using the new JRE, it requires installation of the unlimited strength JCE policy files. To use the unlimited strength policy files, copy the JCE policy files to the JRE’s (Java Runtime Environment) security folder. Copy the US_export_policy.jar file and the local_policy.jar file from the jce_policy_files/sun folder (located in the GoAnywhere Services installation folder) to the jre/lib/security folder (located in the JRE's installation directory). Changing Java Home The JAVA_HOME environment variable needs to be set to the appropriate location for Java 1.6 (or later). If you do not have Java 1.6 installed on your system, it must be installed before proceeding. To set the Java version used to run GoAnywhere Services and the upgrade, run the following command before executing the GoAnywhere Services upgrade script.

export JAVA_HOME='/path/to/jre'

'/path/to/jre' is the absolute path to the JRE, for example: '/usr/lib/jvm/jdk6/jre'

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 10 Upgrading the Java Virtual Machine (JRE)

Alternate Java Installations Platforms such as IBM i, AIX, and Mac OS use a version of the JRE supplied by the platform manufacturer. Ensure GoAnywhere Services is running on Java 1.6 or later before upgrading. The upgrade will fail if the system is not running the correct Java version.

IBM i Installations

Required PTFs

The following Group PTFs are prerequisites to run GoAnywhere Services 3.1.0 and later on Java 1.6. Use the command WRKPTFGRP to verify that the required group PTFs are applied.

V6R1 Group PTF SF99562 (minimum level of 23) V7R1 Group PTF SF99572 (minimum level of 12)

Changing Java Home

1. Run GASERVICES/CFGGA and select option 2 on Java Home and Java Version. 2. Change the Java Home value from /QOpenSys/QIBM/ProdData/JavaVM/jdk50/32bit to /QOpenSys/QIBM/ProdData/JavaVM/jdk60/32bit and then press ENTER to save. 3. Change the Java Version value from 1.5 to 1.6 and then press ENTER to save. 4. Run GASERVICES/CPYPOLICY to copy the JCE unlimited strength policy files into the JVM used by GoAnywhere Services.

AIX Installations

JCE Policy Files Before GoAnywhere Services can be started or upgraded using the new JRE, it requires installation of the unlimited strength JCE policy files. To use the unlimited strength policy files, copy the JCE policy files to the JRE’s (Java Runtime Environment) security folder. Copy the US_ export_policy.jar file and the local_policy.jar file from the jce_policy_files/ibm folder (located in the GoAnywhere Services installation folder) to the jre/lib/security folder (located in the JRE's installation directory). Changing Java Home The JAVA_HOME environment variable needs to be set to the appropriate location for Java 1.6 (or later). If you do not have Java 1.6 installed on your system, it must be installed before proceeding. To set the Java version used to run GoAnywhere Services and the upgrade, run the following command before executing the GoAnywhere Services upgrade script.

export JAVA_HOME='/path/to/jre'

'/path/to/jre' is the absolute path to the JRE, for example: '/usr/lib/jvm/jdk6/jre'

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 11 Windows Upgrade Instructions

Windows Upgrade Instructions

Prior to beginning the upgrade, Linoma Software suggests that you move any previous backup files (e.g. backup 2, backup 3, etc.) out of the [installfolder/backup] folder (where [installfolder] is the location where GoAnywhere Services is installed).

1. Rename the downloaded upgrade file to gaservices_upgrade.jar 2. Copy the downloaded upgrade file to [installfolder]\upgrader, where C:\Program Files\Linoma Software\GoAnywhere Services is the default installation directory of GoAnywhere Services. 3. Login to the Windows system as an administrator. a. If the GoAnywhere Services database is configured to run on Microsoft SQL Server with integrated security, you must login as the same user that runs the GoAnywhere Windows Service. The user can be identified by right-clicking on the GoAnywhere Services service, select Properties, and then click the Log On tab. 4. Stop the GoAnywhere Services service. a. From the Control Panel, open Administrative Tools and then click Services. b. In the Services window, right-click the GoAnywhere Services service and select Stop. 5. Check the [installfolder]/tomcat/logs folder for stdout_[date].log and stderr_[date].log files. Rename all the log files and move them to a folder outside the [installfolder] location. 6. If the GoAnywhere Services database is configured to run on a database other than the embedded Derby database, make a backup of that external database before continuing. 7. Open a Command Prompt window and change the directory to [installfolder]\upgrader. 8. Run the upgrade.bat file to start the upgrade process. When complete, a message indicates the upgrade was successful. The first time you run the GoAnywhere MFT 5.0 upgrade for each installation of GoAnywhere, you will be presented with a License Activation request (see License Prerequisite). Use this request to activate and install your GoAnywhere MFT license. Once installed, run the upgrade again. The license validation may remove the gaservices_upgrade.jar file after producing the license activation request. If so, repeat step 2 before running the upgrade again. 9. Start the GoAnywhere Services service. a. From the Control Panel, open Administrative Tools and then click Services. b. In the Services window, right-click the GoAnywhere Services service and select Start. Within seconds after starting the GoAnywhere Services service, its status should be updated to “Started”. 10. Before logging into the upgraded version of GoAnywhere Services, each user should press CTRL + F5 from their browser to clear the cache.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 12 Linux/UNIX Upgrade Instructions

Linux/UNIX Upgrade Instructions

Prior to beginning the upgrade, Linoma Software suggests that you move any previous backup files (e.g. backup 2, backup 3, etc.) out of the [installfolder/backup] folder (where [installfolder] is the location where GoAnywhere Services is installed).

1. Rename the downloaded upgrade file to gaservices_upgrade.jar 2. Copy the downloaded upgrade file to [installfolder]/upgrader, where /usr/local/Linoma_Software/GoAnywhere_ Services is the default installation directory of GoAnywhere Services. 3. Login to the system as a root user and open a terminal window. 4. Stop the GoAnywhere Services service: a. Change the working directory to the directory where GoAnywhere Services is installed. For example: cd /usr/local/Linoma_Software/GoAnywhere_Services b. Stop the GoAnywhere Services application server by executing the following shell script: ./gaservices.sh stop 5. Check the size on the [installfolder]/tomcat/logs/catalina.out file. If it is larger than 5 megabytes, rename the file and move it to a different folder outside the [installfolder] location. 6. If the GoAnywhere Services database is configured to run on a database other than the embedded Derby database, make a backup of that external database before continuing. 7. Change the directory to [installfolder]/upgrader. 8. Run the upgrade.sh file to start the upgrade process. When complete, a message indicates the upgrade was successful. The first time you run the GoAnywhere MFT 5.0 upgrade for each installation of GoAnywhere, you will be presented with a License Activation request (see License Prerequisite). Use this request to activate and install your GoAnywhere MFT license. Once installed, run the upgrade again. The license validation may remove the gaservices_upgrade.jar file after producing the license activation request. If so, repeat step 2 before running the upgrade again. 9. Start the GoAnywhere Services service: a. Change the working directory to the directory where GoAnywhere Services is installed. For example: cd /usr/local/Linoma_Software/GoAnywhere_Services b. Start the GoAnywhere Services application server by executing the following shell script: ./gaservices.sh start 10. Before logging into the upgraded version of GoAnywhere Services, each user should press CTRL + F5 from their browser to clear the cache.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 13 IBM i Upgrade Instructions

IBM i Upgrade Instructions

Prior to beginning the upgrade, Linoma Software suggests that you move any previous backup files (e.g. backup 2, backup 3, etc.) out of the [installfolder/backup] folder (where [installfolder] is the location where GoAnywhere Services is installed).

1. Rename the downloaded upgrade file to gaservices_upgrade.jar 2. Copy the downloaded upgrade file to [installfolder]/upgrader on the IFS, where /linoma/gaservices/ is the default installation directory of GoAnywhere Services. If GoAnywhere Services is installed in a different directory, substitute with that directory. 3. Sign on to an IBM i session with the QSECOFR user profile or with a profile that has *ALLOBJ authority. 4. Stop the GoAnywhere Services subsystem by executing the IBM i command of ENDGAS. The ENDGAS command is located in the installation library, which is named GASERVICES by default. Wait until the GoAnywhere Services subsystem is completely shutdown before proceeding. 5. Verify there are no locks on the GoAnywhere Services installation library or objects. Do not proceed with the upgrade until all locks are released. Run the following command to check for locks (assuming GASERVICES is the install library): WRKOBJLCK OBJ(GASERVICES) OBJTYPE(*LIB)

6. Check the size on the [installfolder]/tomcat/logs/catalina.out file. If it is larger than 5 megabytes, rename the file and move it to a different folder outside the [installfolder] location. 7. Run the SAVPRD command in the installation library. This saves the installation library to a save file, saves the matching folder to a save file, then saves both of those to a third Save file, the name and location of which will be requested when you prompt the SAVPRD command. Specify a location to save the file in a library outside the installation library. 8. If the GoAnywhere Services database is configured to run on a database other than the embedded Derby database, backup the external database before continuing. 9. Apply the upgrade by executing the UPGRADEGAS command. The UPGRADEGAS command is located in the installation library, which is named GASERVICES by default. The first time you run the GoAnywhere MFT 5.0 upgrade for each installation of GoAnywhere, you will be presented with a License Activation request (see License Prerequisite). Use this request to activate and install your GoAnywhere MFT license. Once installed, run the upgrade again. The license validation may remove the gaservices_upgrade.jar file after producing the license activation request. If so, repeat step 2 before running the upgrade again. 10. The user profile starting the subsystem must have *RWX permission to the GoAnywhere Services installation folder and the entire directory tree. On V6R1 and later, a command is provided to change the authority on an entire directory tree. In this example '/linoma/gaservices' is the installation directory and PGUSER will be the user profile that will be starting the subsystem. CHGAUT OBJ('/linoma/gaservices') USER(PGUSER) DTAAUT(*RWX) OBJAUT(*ALL) SUBTREE(*ALL)

11. Start the GoAnywhere Services subsystem by executing the IBM i command of STRGAS. The STRGAS command is located in the installation library, which is named GASERVICES by default. 12. Before logging into the upgraded version of GoAnywhere Services, each user should press CTRL + F5 from their browser to clear the cache.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 14 Upgrading a Cluster Environment

Upgrading a Cluster Environment

The following steps will ensure a successful upgrade when upgrading GoAnywhere Services in a cluster environment. The whole cluster must be brought down during the upgrade as the first system upgraded will make core changes to the external shared database. Each server in the cluster will need a new license when upgrading to GoAnywhere MFT. When planning for downtime during the upgrade, you will only be down for the time it takes to upgrade the coordinator (first system).

1. Bring down all GoAnywhere Services instances in the cluster. 2. Run the upgrade process for your specific operating system on a server in the cluster. During this upgrade, all required changes are made to the shared database.

l Windows Upgrade Instructions

l Linux/Unix Upgrade Instructions

l IBM i Upgrade Instructions

After the first upgraded server has made the required changes to the shared database, each additional server will detect the updated database and only update its file system with the necessary changes.

3. Start the GoAnywhere Services subsystem or service on the server after it is upgraded.

l If this is the first server to be upgraded, it will assume the coordinator role.

l If this is not the first server to be upgraded, verify the server has joined the cluster. 4. Repeat steps 2 and 3 for each additional server in the cluster.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 15 Upgrading with LDAP from Version 3.5.0

Upgrading with LDAP from Version 3.5.0

If you are using a Managed LDAP Login Method, the HTTPS/AS2, FTP, FTPS, and SFTP services will fail to start after GoAnywhere Services is upgraded from version 3.5.0 to a later version. Use the following instructions to edit the required LDAP fields and start the services after upgrading GoAnywhere Services:

1. Login to the GoAnywhere Services Administrator. 2. From the Login Methodsfrom the Users menu. 3. Select your LDAP server to edit it. 4. Specify the following fields:

Server Tab

l Object Class Attribute - The name of the attribute that holds the class value for a LDAP entry. The default is "objectClass."

l Distinguished Name Attribute - The name of the attribute that stores the unique identifier for a LDAP entry. The default is typically "distinguishedName." Check with your LDAP Administrator for your specific LDAP server.

User Tab

l Object Class -The object class name for a user. This field is now required.

Group Tab

l Object Class - The object class name for a group. This field is now required.

5. Save your changes. 6. From the Main Menu, select Services, and then Service Manager. 7. Start each service.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 16 Downgrading GoAnywhere Services

Downgrading GoAnywhere Services

When an upgrade is performed, the upgrade process makes a backup of folders and files that could be changed during upgrade. These files are placed in [installfolder]/backup (where [installfolder] is the location where GoAnywhere Services is installed). If the backup folder already exists when an upgrade starts, the existing backup directory will be renamed to backup 2, backup 3, etc. The most recent backup will always be in the base ‘backup’ directory.

If the upgrade fails before the backup directory is successfully created, then no changes will be made and you can restart GoAnywhere Services.

The upgrade creates an upgrade log, which displays the location of the backup folder. Example of the upgrade log:

Installed Version: 4.0.2 Upgrading to: 5.0.0 Checking the server status... GoAnywhere Server appears to be down. Okay to upgrade. Backing up currently installed files Created the backup directory: /linoma/gaservices/backup Backup was created in: /linoma/gaservices/backup

If you choose to downgrade GoAnywhere Services, any changes to triggers, Web Users, or any other GoAnywhere Services configuration settings made after the upgrade will be lost when the rollback is performed. The rollback returns GoAnywhere Services to the state it was just before the upgrade was performed. If the new version of GoAnywhere Services is deemed unfit, a rollback can be performed using the following steps:

1. Stop the GoAnywhere Services subsystem or service. 2. Make a copy of the [installfolder] for archive purposes. 3. Make note of the folders in the [installfolder]/backup location and remove the corresponding folders from the [installfolder] location.

l If using an external database, restore that database to the backup made just prior to upgrading GoAnywhere Services.

l When restoring, verify the permissions and ownership of the files and folders in the [installfolder]/backup folder match those of the [installfolder]. 4. Copy the contents of the [installfolder]/backup folder to the [installfolder]. 5. If using the embedded Derby database and rolling back from GoAnywhere Services 2.5.x thru 4.0.x, copy the contents of the [installfolder]/backup/database to [installfolder]/userdata/database/gaservices. If using the embedded Derby database and rolling back from GoAnywhere MFT 5.0, copy the contents of the [installfolder]/backup/userdata/database/gaservices to [installfolder]/userdata/database/gaservices. 6. Navigate to the [installfolder]/tomcat/work folder and delete all files present in that folder. 7. Start the GoAnywhere Services subsystem or service.

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 17 About Linoma Software

About Linoma Software

Linoma Software provides innovative technologies for protecting sensitive data and automating data movement. Linoma Software has a diverse install base of over 3,000 customers around the world including Fortune 500 companies, non-profit organizations and government entities. Linoma Software’s success has been built on being very responsive to our customer’s requirements. If you have suggestions on how we can improve our products to better serve your organization, please let us know.

Contacting Linoma Software

Online Sales [email protected] Support [email protected] Web Site www.GoAnywhere.com

Phone Toll-free (800) 949-4696 Outside USA (402) 944-4242 Fax (402) 944-4243

Mail Linoma Software 103 South 14th Street Ashland, NE 68003 United States

GoAnywhere Services Upgrade Guide www.GoAnywhere.com 18