About this Report 03 Deepening Corporate Thinking Humanely, 03 Governance Culture 46 06 Caring for Society 86 About this Report Message From the Chairman 04 and CEO Corporate Governance Structure 48 Human Rights Management 88 Message From the Chairmanand CEO Ethics/ Code of Conducts and Legal Compliance 52 Employee Care and Development 91 Important Achievements and Important Achievements and 05 Internal Audits 54 Health and Safety in the Workplace 100 Recognition in 2018 Recognition in 2018 Risk Management 55 Employing Skills to Impact Society 104 CSR Performance Highlights CSR Performance Highlights 07 01 Laying Foundations,Expanding Blueprints 02 Sustainable Values, Sturdy Models Corporate Social Laying Foundations, Innovative Technologies Repsonsibility 03 Deepening Corporate Governance Expanding Blueprints 08 and Product Sustainability 58 Management Overview 111 Culture 01 04 07 04 Innovative Technologies and Product About the Company 09 Products and Services that Respond to the SDGs 60 Economic 111 Sustainability Brand Values 11 Circular Economies and Product Life Cycle 66 Environmental 112 05 Mission Green: Protect the Environment Status of Operations 13 Customer Service 73 Social 113 06 Thinking Humanely, Caring for Society Customer Privacy Protection and Information 78 Security 07 Corporate Social Repsonsibility Management Overview 08 GRI Guideline Sustainable Values, Mission Green: 02 Sturdy Models 14 05 Protect the Environment 80 08 GRI Guideline 114 CSR Policy, Strategy and Governance 15 Responding to Energy and Climate Change 81 Independent Limited Assurance Report 114 United Nations Sustainable Development Goals 19 Operations and Environment 83 Greenhouse Gas Inventory 115 Stakeholder Engagement 21 GRI Standards Index Comparison Table 116 Responsible Supply Chains 35 2018 ACER CORPORATE RESPONSIBILITY REPORT About this Report 03 ABOUT THIS REPORT Report Quality Management Internal Verification Acer has issued Corporate Social Responsibility Reports annually since 2008, for 11 years running. We issue the report in both About this Report This report has been checked by internal department Chinese and English, and for the convenience of readers, we also publish the executive summary in Chinese, English and managers to verify the accuracy of the information herein, German editions. This report discloses information on performance in corporate governance, environmental issues, and social and the corporate sustainability officer has reviewed the ESG Message From the Chairmanand CEO issues, as well as future plans, enabling interested parties to better understand Acer’s efforts and achievements in sustainable performance and strategic goals. Important Achievements and development. Previous years’ Corporate Social Responsibility Reports and the latest information on sustainable development are available at the Acer Group’s CSR website . Recognition in 2018 External Assurance CSR Performance Highlights Sustainability Data and Information: This report commissioned the accounting firm KPMG Certified Public 01 Laying Foundations,Expanding Accountants in accordance with the limited assurance Blueprints Report Boundaries and Scope standards of ISAE 3000. Financial Data: Annual information that has been verified 02 Sustainable Values, Sturdy Models This report is based on the principles of consolidated financial statements with regard to organizational boundaries. In scope, this by KPMG. 03 Deepening Corporate Governance report includes the Acer Group’s subsidiaries, the Acer Foundation and the Gateway Foundation, but does not include investment matters, and some performance is not yet fully incorporated; where there are issues of data adjustment or estimation, they will be GHG and Energy: Have undergone assurance by SGS. Culture stated in the report text. For more details on finance and organizational information, please refer to the Acer Group's Investor Management including the Corporate Sustainability Office 04 Innovative Technologies and Product Relations page. (CSO) also participated in the assurance process and took Sustainability interviews. 05 Mission Green: Protect the Environment Report Issuing Dates and Frequency 06 Thinking Humanely, Caring for Society This report, released in June 2019, disclosed the Company’s performance in key areas of sustainable development during 2018 Response and Feedback (January 1, 2018 – December 31, 2018) ; however, for the sake of information completeness and comparability, a portion of the 07 Corporate Social Repsonsibility performance data disclosed dates back to before 2018 or forward into 2019. Acer issues CR reports each year, with the previous If you have any questions or suggestions regarding Management Overview report issued in June 2018. Acer's 2018 Corporate Social Responsibility Report (CR Report) or sustainability issues, you are welcome to contact us. 08 GRI Guideline Report Compilation Principals The content of this report follows the Global Reporting Initiative’s Sustainability Reporting Standards Core Option; appended to this Acer Corporate Sustainability Office report is an index of GRI indicators and report content. Address: 10F, 88, Sec. 1, Xintai 5th Rd. Xizhi, New Taipei City 221, Taiwan Telephone: +886-2-8691-3137 E-mail: [email protected] Report Download 2018 ACER CORPORATE RESPONSIBILITY REPORT Message from Chairman and CEO 04 MESSAGE FROM CHAIRMAN AND CEO About this Report Message From the Chairmanand CEO Acer’s pursuit to make a positive impact to our To put into clearer perspective of Acer's impact on the environment and society, we continued to society and environment has made significant adopt the True Value methodology that quantifies in financial terms the costs and benefits. This headway in 2018. In addition to the on-going serves as a guidance on taking the relevant risk control measures and weighing business Important Achievements and engagement with our partners and suppliers to act opportunities. In addition, the World Meteorological Organization and World Economic Forum’s Recognition in 2018 responsibly, we initiated several activities to risks reports state that enterprises can no longer ignore the impact of climate change with encourage our global employees to take part in extreme weather events and temperatures. For this, in addition to the on-going engagement with CSR Performance Highlights caring for our environment. With sustainable our partners and suppliers to act responsibly, 50 percent of electricity consumption from Acer’s development embedded in the company culture, and global operations comes from green energy. 01 Laying Foundations,Expanding the determination to innovate in all aspects of our Blueprints On the social aspect, Acer kicked off its second internal CSR Project Award submission with a technology, management and operations, we persist focus on education and alignment with the United Nations’ Sustainable Development Goal 4 that in giving back to our communities and excelling in 02 Sustainable Values, Sturdy Models states to “ensure inclusive and equitable quality education and promote lifelong learning our corporate social responsibilities (CSR). 03 Deepening Corporate Governance opportunities for all.” Around the world, Acer employees submitted projects covering a spectrum Acer’s responsibility efforts have been constantly of topics in the areas of health, education and environment, demonstrating their commitment to Culture recognized by leading sustainability indices that the company mission of breaking barriers between people and technology. benchmark environmental, social and governance 04 Innovative Technologies and Product To boost environmental awareness and engagement among all employees, starting from Taiwan (ESG) performance of organizations. For the fifth Sustainability we launched the Acer Earth project that set up more than 300 collection centers for consumers to consecutive year we are a constituent of MSCI’s ESG bring old batteries, notebook PCs and other mobile digital devices for recycling. The waste 05 Mission Green: Protect the Environment Indexes as well as being listed on the Dow Jones Sustainability Indices (DJSI) Emerging Markets batteries will be recycled and reused in production, completing the chain of a circular economy. Index. Acer was included in the FTSE4Good Emerging Index for the third straight year, and listed in 06 Thinking Humanely, Caring for Society The result has been astounding with several tons of batteries and thousands of devices collected the new subcategory FTSE4Good TIP Taiwan ESG Index. to date. In addition, our worldwide initiative - Project Humanity - has just kicked off, and invites 07 Corporate Social Repsonsibility We have made enhancements within our organization with a new Corporate Sustainability employees to take part and make an impact together to protect the Earth. The “Green Challenge” Management Overview Committee comprising of the Acer executive team to succeed the former Global Corporate Social was its first event, where we appealed to employees to reduce their consumption of one-time use Responsibility Committee. The new committee will integrate CSR strategies and drive Acer's ESG materials such as disposable cutleries and paper cups. We are looking forward to the results of the performance with greater effectiveness, with working groups focused on corporate governance, first challenge! 08 GRI Guideline risk management, innovation and product life cycle, environmental policy and management, Acer has been giving back to the communities since we were founded, but it’s not enough to talk supply