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Falkirk Community Trust Annual Report 2017-2018

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Falkirk Community Trust Annual Report 2017-2018 FALKIRK COMMUNITY TRUST ANNUAL REPORT 2017 - 2018 Thank You Contents THE FOLLOWING ORGANISATIONS SUPPORTED THE WORK OF THE TRUST DURING 2017/18 EITHER THROUGH A GRANT AWARD, SPONSORSHIP OR PROVIDING IN KIND SUPPORT Agnes Watt Trust Falkirk Environment Trust Richmond Park Hotel Association of Independent Falkirk Football Club RJM Sports Museums Falkirk Local History Society Schuh Barony Players Film Hub Scotland Scotmid Big Lottery Fund Forestry Commission Scottish Ambulance Service Bo’net Forth Environment Link Scottish Book Trust Bo’ness and Kinneil Railway Forth Valley College Scottish Canals British Film Institute Fourways Taxis Scottish Enterprise Audience Network Friends of Kinneil Scottish Fire and Rescue Service Brunswick Roman Siege project Friends of Muiravonside Country Scottish Library and Information Caledonian Produce Park Council (SLIC) Callendar Estates Goethe-Institute Glasgow Scottish Prison Service Carriden Community Volunteers Grid Iron Screen Education Edinburgh Central Scotland Green Network Historic Environment Scotland 1745 Society Trust Heritage Lottery Fund Sportscotland Central Sporting Partnership Inner Forth Landscape Initiative Stirling University Christ Church Indy Film Sustainable Thinking Scotland Confucius Institute for Scotland Into Film Tapside Coffee Company Corbie Inn J. P. Morgan (Force for Good) Tennis Scotland Creative Scotland Kicks for Kids Tesco Bags of Help David Bowmaker Larbert Old Church The Battlefield Trust Dobbie Hall Lawn Tennis Association The Pilgrim Trust EB Scotland LEADER The Scottish Government Edinburgh Archaeological Field Lodge Callendar No. 588 The Woodland Trust Society Maddiston Community Council Trust for Conservation Volunteers Energy Skills Partnership Maddiston Community Growing University of Edinburgh English Heritage (Corbridge) Association VisitFalkirk EventScotland Museums Association VisitScotland Falkirk Allotment Society National Library of Scotland White Lady Mountain Biking Falkirk and District Arts & Civic NHS Forth Valley Zero Waste Scotland Council Police Scotland Falkirk Delivers PRS for Music Foundation Falkirk Council Revive Falkirk 2 Contents 1 THANK YOU 2 2 WELCOME 5 3 INTRODUCTION 6 4 WHO WE ARE 9 5 HIGHLIGHTS 10 6 RESULTS AT A GLANCE 11 7 MEETING OUR OBJECTIVES 12 8 PARTICIPATION 14 9 MOTIVATION 23 10 VENUES 27 11 PARTNERSHIP 30 12 TRADING 36 13 GOVERNANCE 39 14 FINANCIAL PERFORMANCE 40 15 OUR VENUES & SERVICES 42 Falkirk Community Trust Suite 1A, The Falkirk Stadium, 4 Stadium Way, Falkirk, FK2 9EE T: 01324 590900 | E: [email protected] | www.falkirkcommunitytrust.org Registered Charity No. SC042403 | Falkirk Community Trust is limited by Guarantee | Company Registered in Scotland no. 400657 Falkirk Community Trust gratefully acknowledges the support of Falkirk Council. 3 XXX Welcome Every day hundreds of people pass through our doors, attendance over the year reached a high of nearly 4 million 4 Photograph: VisitScotland/Jan Van Der Merwe Welcome THIS YEAR WE ARE DELIGHTED TO HAVE RECEIVED A NUMBER OF ACCOLADES WHICH DEMONSTRATE OUR COMMITMENT TO CUSTOMER SERVICE EXCELLENCE The Helix and Callendar House that disruption many staff made to do this against a backdrop of both received the much coveted supreme efforts to keep services diminishing resources but our VisitScotland 5 star attraction going, for example making their approach, which includes playing award. Our team at Callendar way through deep snow drifts more of a leading and facilitating House collected the Best Tourist to tend to the livestock in the role with the community, is to Attraction at the Scottish Country Park and supporting protect core culture and sport Hospitality Awards beating some social work services to help services for the area. stiff competition and as the elderly people living near our winners are chosen by members venues. Finally I’d like to thank everyone of the general public it is a true who has been involved in reflection of our high standards We also have over 2,000 supporting the work of the Trust, and customer service. volunteers to assist us and always it could not happen without welcome more. Our teams deliver the support of our funders and HippFest was a winner at the services that affect the quality of partners, our management team, inaugural Your Festival, Your life not only of the people who staff and volunteers. Community Awards for Best live here but also of those who Guest and Biggest Surprise Hit visit the area and you can find Ruth Morrison Film. We also won the Sporta out about the outstanding work Chair Community Impact Award for they do over the coming pages. the impact the Helix has made Sometimes this involves going for people in the area. And just above and beyond routine service as we went to print the Helix delivery, and I would like to praise received a Green Flag award for the excellent response by staff high environmental standards on a few specific occasions this and welcoming, accessible year when professional levels greenspace. of care were provided ahead of paramedics arriving when Services are vitally important customers have taken seriously ill. and it is the Trust’s employees that create the excellent service During the year we welcomed experience. Every day hundreds several new Directors to the of people pass through our doors, Board who are demonstrating attendance over the year reached great commitment to our work. a high of nearly 4 million, and We have much work to do and that was despite the challenges a big focus in 2018 is looking of the “Beast from the East” in at our business strategy for the the early part of 2018. During next 5 years. Inevitably we need 55 Introduction IT HAS BEEN A YEAR OF PLANNING FOR THE FUTURE TO FIND NEW WAYS TO SUSTAIN CULTURE AND SPORT engagement with stakeholders Kenneth Lawrie who took over is vitally important to ensure we in August 2018. We will also can all provide the best possible be mindful of the Council’s 5 opportunities for young people year Corporate Plan which was in the Falkirk area. We met with published in 2017, as we review many clubs, organisations and our Business Strategy for the next partners over the course of the 5 years. year to try to ensure we are aligned in our objectives. I see this This year we operated once again Our Business Plan Approach as the beginning of a dialogue to with reduced core funding and published in November 2016 shift towards a more collaborative financial pressures continue to challenged us to grow income to approach to service delivery. dominate for the Trust and the reduce our subsidy levels and at Council. Nonetheless I am pleased the same time ensure that people How culture and sport is that our customer income trend in the Falkirk area can increase sustained for our communities remains positive and everyday we and broaden their participation in will have much to do with how receive very positive feedback culture and sport. communities and clubs respond from people who use our services. to the challenges, particularly Striving to deliver high quality I’m pleased to report that over the of managing or getting more services to communities remains course of the year a number of involved in community facilities. our primary focus. good ideas emerged that should Following the transfer of provide a solid foundation for Woodlands Games Hall to a Maureen Campbell the future of some of our main community group, this year we Chief Executive facilities. Some of these such worked closely with Grangemouth as introducing a professional Golf Club to look at how they pantomime at FTH, expanding our could increase their role in the afternoon tea offer at Callendar management and operation of House and improving customer Grangemouth Golf Course and I facilities at the Hippodrome will am hopeful that together we can begin to emerge in 2018. We are create a viable operating model also exploring partnership with for them to take forward. We leisure developers to secure new expect that other groups or clubs investment in sports facilities. might consider increasing their involvement in future operations. 2018 is the Year of Young People and our annual report highlights The Council, our main funder, much of the work we do to give is undergoing change. I would young people the best possible like to express my appreciation start in life and to support to retiring Chief Executive Mary those who may struggle to gain Pitcaithly for all her support confidence and resilience. Our and encouragement both in the setting up of the Trust and as a funding partner and to welcome 6 Introduction 77 8 Who We Are FALKIRK COMMUNITY TRUST HAS CHARITABLE STATUS AND IS A NOT-FOR-PROFIT ORGANISATION PART FUNDED BY FALKIRK COUNCIL OUR VISION: OUR MISSION: Falkirk’s To lead culture communities are the and sport to most creative and enrich people’s active they can be lives in the Falkirk area OUR VALUES • Valuing the positive difference people make • Acting with integrity • Placing people’s needs at the heart of everything we do • Being proud of what we can achieve together 99 HIGHLIGHTS RESULTS AT A GLANCE 274,000 activity Record numbers At 860,000, visits to 205,243 admissions sessions for young of volunteer walk the Helix was up and to Community use people delivered leaders recruited continued to be a of School facilities through Active and trained to lead top 10 free attraction and 137,360 to Schools, an walking groups in Scotland Neighbourhood increase of 21% Sports Centres, both above target Callendar House Visits to Muiravonside 134,379 sports Made over £1million
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