PRESCRIPTIONS PRACTICE CATCHMENT AREA SURGERY

To request a repeat prescription online, please send an email to PRACTICE [email protected] with details of the medica- INFORMATION tion you require. Acute prescriptions or items which require a review LEAFLET of a patient by the doctor e.g. antidepressants cannot be processed using the online method as patients need to be reviewed by a doctor Lydden Surgery aims to provide patient focused before these can be issued. healthcare in a responsive, supportive and

PLEASE NOTE THAT WE CANNOT TAKE REQUESTS FOR MEDICATION responsible way. Focusing on the outcomes, OVER THE TELEPHONE. Requests must be made in writing, via email experiences and human rights of people using our or via the Patient Services website. services.

The price for prescriptions increases on April 1st every year. If you Lydden Surgery, have more than twelve medicines prescribed each year, you could 114 Canterbury Road, save money with an annual pre-payment certificate, which can be Lydden, paid as a one-off payment or by monthly direct debit. Alternatively, , you can buy a three-month pre-payment certificate which will save . CT15 7ET. you money if you need more than three prescribed medicines in a Website: www.lyddensurgery.co.uk three month period. Email: [email protected] You can apply for these online at: www.nhsbsa.nhs.uk/ppc Or by telephoning: 0300 330 1341

Please remember that we require 48 hours to process a prescription. We do not work weekends or public holidays so these days need to be taken into account when working out the 48 hour rule. On rare occasions it is necessary for the Dispensary to close for 1 hour at At present, Our practice boundary covers: Lydden, , APPOINTMENTS AND GENERAL ENQUIRIES lunchtime due to annual leave or sickness to allow the lone-working , , , , Elvington, Walder- Monday-Friday 8.00am-6.30pm dispenser to have their break. We apologise for any inconvenience share, , Kearsney, River, West Hougham, Wootton and Swing- that this may cause. field Street. A full scale version of this map can be found on our web- Tel: 01304 832160 site. We provide a delivery service for those patients who are house- Fax: 01304 832210 bound and unable to get to the surgery. There is a strict criteria It is practice policy to ask patients to seek a new GP if they move out which patients need to satisfy and each application is passed to the OUT OF HOURS doctors who will use their discretion as to whether the patient quali- fies for this service. OTHER ORGANISATIONS If you need to speak to a doctor between the hours of 6.30pm and 8.00am, please telephone 111 for the NHS111 Service. For medical South Kent Coast Clinical Commissioning Group emergencies, please dial 999 for the ambulance service. Council Council Offices Whitecliffs Business Park, Whitfield Dover. CT16 3PJ. Tel: 03000 424700

NHS , PO Box 16738, Redditch. B97 9PT. Tel: 0300 311 2233 Email: [email protected] Dr. Julian D. S. Mead MB BS DRCOG Care Quality Commission (CQC) Dr. Darren P. Cocker MB BS DRCOG DFFP MRCGP Tel: 03000 616161 Website: www.cqc.org.uk Dr. Tamsin Fordham BSc (Hons) BM BS MRCGP DRCOG Wendy Yambo - Practice Manager GENERAL INFORMATION If you have served, or are serving, in the UK Armed Forces and you HOME VISITS suffer from health conditions that may be related to your military Lydden Surgery is a rural dispensing practice providing General service, you are entitled to priority treatment. For more infor- If you are housebound, please try to call before 10.00am so that Medical Services to rural patients including a number of care and mation and support, please visit: the doctors can plan their rounds. The receptionist may ask you nursing homes. www.kentandmedwayarmedforcesnetwork.nhs.uk about your illness to try to help the doctor attend you more effi- ciently. If you can get to the surgery this helps us as we have better We have 3 GPs, 3 nurses and an HCA who can be seen by appoint- TRAINING facilities for examination and treatment. Lack of transport does not ment. A counsellor is in attendance on a weekly basis and we are constitute a reason for a home visit. also a training practice for FY2 doctors. In addition to booked ap- The practice is closed for training on one afternoon per month, this pointments, we also run open surgery for acute and urgent issues is usually the third Thursday but this is variable depending on the COMPLAINTS, COMMENTS AND SUGGESTIONS every morning, if patients arrive at the surgery before 10.30am schedule arranged by the CCG. Details of upcoming dates can be they will see a GP or our advanced clinical assessment nurse the found on our website. Lydden Surgery operates the NHS Practice Based Complaints Pro- same day. cedure. If you are dissatisfied with any aspect of the service please ONLINE SERVICES speak to our Practice Manager as soon as possible who, wherever We are registered under the Data Protection Act and any infor- possible, will endeavour to resolve the problem promptly. All com- mation we hold is entirely confidential and will not be divulged to a People registered with our surgery can now book appointments plaints are fully investigated and responded to. third party without your written approval. Requests, either by tele- and request repeat prescriptions at a time convenient to them, phone or in person, for results of investigations on patients aged thanks to GP online services. These services enable people to book We welcome comments & suggestions. You may either complete a 16 and over will only be given to the patient, unless a signed con- GP appointments and request repeat prescriptions via their com- comments form which can be obtained from reception and post it sent form has been completed to enable us to pass the infor- puter, smartphone or tablet at a time that suits them rather than in our comments and suggestions box located in the waiting room mation to a third party. calling or visiting the surgery. or speak to any member of the team.

The doctors are aware that some patients see other doctors pri- This approach can save people a phone call or journey to the sur- The practice is participating in the Friends and Family Test in con- vately, and this is not a problem but, for your safety, we do ask gery, and allow them to do what they need to when the surgery is junction with NHS Choices. This is where you rate how likely you that you notify us of any changes of medication so that your rec- closed. Patients living with a long term health condition can also are to recommend our practice and services to your family mem- ords can be amended. benefit by having a greater involvement in their healthcare as they bers and friends. You can leave feedback by either filling in a com- can access test results and keep track of their treatment. ment slip on the reception desk and posting it in the feedback box Our aim is to treat you with respect and courtesy and we expect or alternatively visit the following website to submit your com- the same in return. In common with other practices in the area, we All patient information is kept securely. Smartphone and tablet ments electronically: operate a policy of zero tolerance as far as verbal and physical users can download the MyGP app made by iPlato, which gives www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs- abuse is concerned and we reserve the right to remove from our users the same choice in how they access GP online services. Please friends-and-family-test.aspx list any patient we feel has overstepped the boundaries. make sure we have your correct mobile number at the surgery as

you will need this to authenticate the app. You can also register your views on our services via I Want Great In order to register with our practice, you will need to fill out forms Care at the following website: at the surgery and show two forms of ID, one of which should have This service works alongside traditional methods of accessing ser- www.iwantgreatcare.org/ a photo (such as a UK passport or driving licence) and the other vices, it does not replace them. By allowing people who want to should have your address (such as a council tax bill). This is also a make appointments and order prescriptions this way, it should requirement for accessing online services. become easier for others to get through on the phone to the sur- gery during busy periods. More information can be found at the NHS England has co-produced a series of leaflets which give advice following website: to vulnerable patient groups (Asylum seekers and refugees, home- www.nhs.uk/nhsengland/aboutnhsservices/doctors/pages/gp- less people and Gypsy/Roma travellers) on how to register with a online-services.aspx GP. These leaflets advise patients on how to find a GP practice in the local area and assist with the registration process. They also ask that if a practice refuses to accept a patient, an explanation is given. The leaflets are all downloadable from the links at the bottom of the following web page: www.nhs.uk/NHSEngland/AboutNHSservices/doctors/Pages/ NHSGPs.aspx