SEASON TICKET EXCHANGE FAQ’s

Q: What is the Season Ticket Exchange Benefit? Q: Can I receive cash back for the value of the A: Exclusive to season ticket holders, this benefit tickets I turn in? allows you to exchange tickets for games you’re A: No. Experience Credit has no cash value. “Not Going” to and provides Experience Credit that can be used to “Experience Upgrades” at a Q: Can I turn in tickets from a past event? better seat location or “Sit With Friends” by A: No. You may only turn in your tickets prior to adding additional single game seats for a future tip off. game. Q: Can my share partner use this feature? Q: What can I apply Experience Credit towards? A: This technology is currently available only for A: Experience Credit can be used to upgrade the primary season ticket owner. your seats at a game of your choice or add additional seats for a future game. Q: Can I exchange my parking passes for another game? Q: What’s the difference between these credits A: No, parking passes cannot be exchanged. and my True Blue Benefit credits?

A: These credits are designed to enhance your Q: Can I use my credit to purchase food, in-arena experience, and can only be used for beverage, or retail at Amway Center? additional seats to another game or to upgrade A: No, this credit cannot be applied to food, your seat location at a game. True Blue Benefit beverage or Magic merchandise. credits are to be used toward food & beverage or

team merchandise in the arena. Q: How many games can I turn in for Experience

Credit? Q: Is there a difference between Season Ticket Exchange and My TRUE BLUE Tix? A: There is no limit on the number of games you may exchange. However, keep in mind that A: Managing your tickets through Season Ticket credit does not roll over to next season. Exchange is slightly different than managing your

tickets through your My TRUE BLUE Tix Q: Can I use my Experience Credit toward account. Upgraded or purchased seats in the renewals? Season Ticket Exchange app can not be printed, forwarded, or resold. A: No, you cannot use your credit toward season ticket renewal. Q: Does Experience Credit carry over for future seasons?

A: No. Experience Credit expires at the end of

the regular season.

“NOT GOING” FAQ’s

Q: What is “Not Going”? Q: When do I have to exchange my seats in A: “Not Going” is a feature that allows you to order to receive credit? exchange tickets for games you’re “not going” to A: For games you can’t attend, tickets may be and provides Experience Credit that can be used turned in up to tip-off for each designated game. to “experience upgrades” at a better seat location Once tip-off has occurred, the exchange feature or “sit with friends” by adding additional single will not be available. game seats for a future game. Q: What happens to my original seats? Q: How do I turn in my tickets for Experience A: Your original seats are returned to the team Credit? and may be used by other fans who are A: Log into the Orlando Magic mobile app on upgrading their seats during the game. your smart phone. If you don’t have the app yet, download it today for free from the App Store at Q: Can I sell my tickets on the secondary market iTunes or Google Play. after selecting “Not Going”? Within the Orlando Magic app, select “Season A: No. Ticket HQ” from the app menu and then log in

using your My True Blue Tix email address. At Q: I used “Not Going,” but then decided I can that point, you’ll be able to select games to attend the event. Can I cancel my exchange and exchange. Step-by-step instructions can be found get my original seats back? at www.MyTrueBlueNation.com. A: No. All transactions are final. Q: How does credit amount get determined? Q: If I only plan on using two of my four seats A:The value of the tickets you select to release is for a given game, can I return the other two equal to your season ticket holder price for that seats? game ticket. To view a list of season ticket holder pricing by game, visit A: At this time, you must return all of your seats www.MyTrueBlueNation.com. for a game to receive credit.

“NOT GOING” FAQ’s

Q: Can I exchange games over the phone or Q: Where can I see a list of all the games that through email? I’ve turned in? A: No. You may only exchange games through A: When you turn tickets in for games using the the Orlando Magic mobile app. Orlando Magic app, those tickets will no longer be visible within your My TRUE BLUE Tix Q: Why am I unable to exchange the game I’m account. To view the credit balance you have “not going” to? accrued by turning in tickets, log in to “Season A: Your account must be in good financial Ticket HQ” on the Orlando Magic App and visit standing to exchange games. If your account is “My Profile”. on a payment plan, only games that have been paid for are able to be exchanged. When your Q: Once I’ve turned a game in, how do I use my account is paid in full, all games are available to credits? exchange. A: Log into the Orlando Magic mobile app on your smart phone and visit “Season Ticket HQ” to Q: Where can I view my credit balance? redeem your credit to “experience upgrades” or “sit with friends” and obtain additional seats. A: You can view your current Experience Credit Step-by-step instructions are available on balance in the Profile section of the app. www.MyTrueBlueNation.com.

Q: Will my original tickets/barcodes work once I have selected “Not Going”? A: No.

“EXPERIENCE UPGRADES” FAQ’s

Q: What is “Experience Upgrades”? Q: Can I add additional seats through the A: “Experience Upgrades” is a mobile feature that “Experience Upgrades” feature? allows season ticket holders to upgrade their A: No. If you would like to upgrade and add current seats with their Experience credit after additional seats, you must use the “Sit With turning them into Season Ticket Exchange. Friends” feature first, then upgrade. Step-by-step instructions available at Q: When can I use the “Experience Upgrades” www.MyTrueBlueNation.com . feature? Q: After securing additional seats through the A: You may only use the “Experience Upgrades” “Experience Upgrades” option, can I forward my feature starting one hour before tip-off, for any seats? game where you hold valid season tickets. A: No. Through Season Ticket Exchange, you Q: What if I don’t have enough credit to cover are unable to forward, print, or resell your tickets. the total cost of my upgraded seats? Q: After securing additional seats through the A: Your Experience Credit will be applied on the “Experience Upgrades” option, can I print my checkout screen and the price difference will be tickets? located in the “Total.” You may then pay the remaining balance with a debit or credit card. A: No. Your tickets from Season Ticket Exchange are only accessible from the Orlando Magic app.

Q: Can I upgrade my seats feature after a game Q: What do I show to the usher near my has started? upgraded seats? A: Yes. Simply log into the Orlando Magic app, A: Your upgraded seat locations and barcodes visit “Season Ticket HQ” and follow the step-by- are stored in the “Season Ticket HQ” section of step instructions available at the app. Present this to the usher upon arriving www.MyTrueBlueNation.com. at your new seat location.

“SIT WITH FRIENDS” FAQ’s

Q: What is “Sit With Friends”? Q: Can I purchase a seat upgrade after choosing A: “Sit With Friends” is a new mobile feature that to “Sit With Friends”? allows season ticket holders to add on additional A: Yes. You can purchase seat upgrades by seats for a future game when seats are available. clicking ‘Browse’ in the application to view available inventory. Follow the step-by-step Q: When can I use the “Sit With Friends” feature? instructions available at A: You can use the “Sit With Friends” feature at www.MyTrueBlueNation.com. any time during the season, for any game where Q: After securing additional seats through the you hold valid season tickets. “Sit with Friends” option, can I forward my

seats? Q: Where will my new seats be located? A: No. Through Season Ticket Exchange, you A: The system will look for seats closest to your are unable to forward, print, or resell your tickets current seat location. The best available seats for

your group size may be in another section or Q: What if my friend arrives at a different time level, but you can always decline the new seats. than I do? Can we enter separately?

Q: Will the new seats be next to each other? A: No. Your party must be together in order to enter the game. A: Yes. You will receive a set of seats together in

your group size. Q: After securing additional seats through the

“Sit With Friends” option, can I print my tickets? Q: What if I don’t have enough credit to cover the total cost of adding seats? A: No. Your tickets from Season Ticket Exchange may only accessible from the Orlando Magic app. A: Your Experience Credit will be applied on the

checkout screen and the price difference will be Q: What do I show to the usher near my new located in the “Total.” You may then pay the seats? remaining balance with a debit or credit card. A: Your new seat locations and barcodes are Q: How much does it cost to buy the additional stored in the “Season Ticket HQ” section of the seats? app. Present this to the usher upon arriving at your new seat location. A: You'll pay the difference between the total cost

of your original seats and the total cost of your new seats.

“BEST AVAILABLE FOREVER” FAQ’s

Q: What is "Best Available Forever"? Q: Can I increase the quantity of seats I would A: "Best Available Forever" is a new mobile like to upgrade once they are delivered to me? feature that gives you convenient access to a A: No. seat upgrades at future events based on your original seat location. Q: How do I pay for seat upgrades that are delivered through "Best Available Forever"? Q: How does the system determine which seats A: You can pay with any major credit card. are “best” for me? A: The system provides a seat upgrade Q: I don’t think the new seats that I purchased recommendation based on your current seat are better. Can I get a refund? location. A: No. Previews of the new seat locations and the specific seat locations are provided before Q: I see ‘better’ seats available in the stadium. you confirm the purchase. Once you “accept” the Why weren’t those offered to me? upgrade, all transactions are final. A: The seat upgrades offered to you are based on a few factors, including your original seat Q: I don’t like my new seats. Can I return to my location and other fans using the system. original seats? A: No. Your original seats were returned and may Q: Am I required to purchase seat upgrades that be in use by a fan who has upgraded from are delivered to me through "Best Available another location. Additional upgrades can be Forever"? purchased, though. A. No. You can decline any upgrade that is delivered to you through the app. TECHNICAL SUPPORT FAQ’s

Q: I’m having problems – who can I contact for support? A: Support is available within the “Season Ticket HQ” by clicking on the “Help” option.

Q: What do I do if the “Help” option isn’t accessible? A: If you do not have seats loaded into Season Ticket Exchange, please e-mail, [email protected] for support.

Q: The app is not loading on my phone, what should I do? A: If you’re having connectivity issues, log into the Amway Center Wi-Fi network: AmwayCenter_MagicGuest

Q: I’m having trouble accessing Season Ticket Exchange on my Android device. What should I do? A: You may access Season Ticket Exchange via internet at: magic.expapp.com/gameday