Our mission is to make communications work for everyone. The Office of Communications Annual Report and Accounts HC 644 For the period 1 April 2019 to 31 March 2020 This document is also available in Welsh: Adroddiad a Chyfrifon Blynyddol y Swyddfa Gyfathrebiadau 1 The Office of Communications Annual Report and Accounts For the period 1 April 2019 to 31 March 2020 Presented to Parliament pursuant to Paragraphs 11 and 12 of Schedule 1 of the Office of Communications Act 2002 Ordered by the House of Commons to be printed on 21 July 2020. Laid before the Scottish Parliament by the Scottish Ministers Laid before the Welsh Parliament by the Rt Hon Mark Drakeford MS, the First Minister of Wales HC 644 2 Annual Report and Accounts 2019/20 © Ofcom Copyright 2020 This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. This publication is available at www.gov.uk/official-documents. Any enquiries related to this publication should be sent to us at
[email protected]. ISBN 978-1-5286-2043-7 CCS0320313510-001 SG/2020/106 Printed on paper containing 75% recycled fibre content minimum Printed in the UK by the Hobbs the Printers on behalf of the Controller of Her Majesty’s Stationery Office 3 Contents Chair’s message 4 Chief Executive’s report 6 A Performance Report 1.