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WOLSTANTON MEDICAL CENTRE A KEELE UNIVERSITY ACADEMIC GENERAL PRACTICE PRACTICE INFORMATION LEAFLET Dr. Alwyn T.R. Ralphs M.B.; Ch.B; Cert; Med.Ed; D.R.C.O.G.; F.R.C.G.P Dr. John J. Edwards M.B; Ch.B.; M.P.H; D.F.P.H; M.R.C.G.P; PHD Dr. Elizabeth Cottrell M.B.Ch.B.; D.F.S.R.H.; D.R.C.O.G.; D.Med.Sci; M.R.C.G.P.; Ph.D Dr. Andrew Davy M.B.Ch.B; BSC; RCGP Wolstanton Medical Centre The Practice has been on its present site since 1969, providing gen- The Practice Boundary eral medical practitioner services to the people of the area and This map below gives an impression of the practice area. We regret has access suitable for disabled patients. that we cannot accept patients who live outside this area. If you All Medical Services, including family planning, maternity care and move away from this area, you will be asked to register with a doctor child health surveillance are provided. Several of the partners have local to your new address. additional qualifications in these areas and also perform some joint injections and minor operative procedures. We operate a group practice, and you may see any one of the doctors in the Practice but we urge you as far as possible to see one doctor only, to maintain continuity in your care. Patient Participation Group This Panel meets regularly and supports the work of the Practice through their help, advice and contacts with the people of Wolstanton, May Bank, Porthill, Cross Heath and surrounding areas. Ask at reception for further information. Information Practice website: www.wolstantonmedicalcentre.nhs.uk Appointments - You can register to book appointments online, please ask at reception for more details. An appointment system operates for all surgeries – we do not oper- ate any open surgeries. Surgeries are held between 8.30 am and 6.00 pm Monday to Friday with some extended hours, Saturday morning. The surgery is staffed continuously between these times. Appointments may be booked up to 7 days in advance. Some ap- pointments are held in reserve for medically urgent cases that can- not wait for the next routine appointment. If you feel you need one of these appointments, please contact reception in the usual way. Wolstanton Medical Centre Reception will ask for brief details of your problem in order that we Palmerston Street can manage it in the most appropriate way. Newcastle-under-Lyme Staffordshire, ST5 8BN 01782 627403 (appointments) 01782 627488 (visits, enquiries and other matters) At Wolstanton Medical Centre we have 4 Partners Clinics that run the practice and 5 Salaried Doctors that are A wide range of clinics are held to promote good health and help in the management of long-term medical condi- employed by the practice. tions. Asthma clinic (run by the practice nurses) Partners at the Practice are:- Diabetic clinic (run by the practice nurses) Cardiovascular disease clinic (cholesterol, high blood Dr Alwyn Ralphs pressure, heart and stroke is run by the practice nurs- es) Dr John Edwards INR clinic (for people on warfarin) (run by the practice nurses) Dr Elizabeth Cottrell Chronic obstructive pulmonary disease clinic (emphysema and chronic bronchitis is run by the Dr Andrew Davy practice nurses) For some others, you are welcome to ask for an appoint- ment directly for:- Salaried Doctors at the Practice are:- Cervical smears and contraception, including HRT (run by the practice nurses) Dr Sarah Pritchard Travel Clinics (run by the practice nurses) Dr Claire Burton For the remaining clinics, you may be invited to attend, Dr Abigail Nguyen such as the:- Baby immunisation clinic (run by the practice nurses) Dr Rebecca Hall Child health clinic (run by a doctor) Antenatal clinic (run by the midwife) Dr Starla Yarde North Staffordshire Clinical Commissioning Group Home visits North Staffordshire (CCG), who we contract to, can be contact- Please contact the surgery as early as possible if you feel a home ed on Tel: 01782 298002 visit is needed. All non-emergency visits should be notified by The CCG has a Patient Advocacy & Liaison Service (PALS), and 10:00 am. can be contacted on 0800 030 4563 and is based at Smithfield Home Visits are however not ideal for a number of reasons – chiefly One Building, Leonard Coates Way, Stoke-on-Trent, ST1 4FA because we cannot offer the same facilities at home. Visits are al- Website: http://www.northstaffsccg.nhs.uk/pals so very time consuming and time spent visiting people at home means time not spent seeing people in the surgery. We therefore Email: [email protected] restrict home visits in accordance with principles agreed across North Staffordshire, to the genuinely housebound and those whose medical condition may be made worse by bringing them to the Getting the Best from Us surgery, as assessed by a doctor. Transport difficulties may be over- come with the help of friends or relatives, taxis and other transport. Here are some tips on how to get the best from us. If you are concerned that you cannot wait for long periods in the waiting room, although your condition does not mean a home visit See your one usual doctor wherever possible to maximise is required, please let reception know. A time can usually be ar- continuity in your care ranged at which you will be seen within a few minutes of arrival. Be aware that appointments are limited by time. For multi- ple problems, it may take more than one appointment to get to grips with them all NHS Walk-in Centre Emergency appointments are for medical problems that The NHS Walk-In Centres provide fast and convenient access to cannot wait until the next routine appointment – please do the NHS. You can see an experienced nurse for healthcare advice not be disappointed if routine matters are not dealt with in and treatment for minor illnesses (such as coughs and colds) and these appointments minor injuries (such as small cuts, grazes and minor sprains). There is Be aware of the pressure on the telephone lines at peak an NHS Walk-In Centre at the Haywood Hospital, High Lane, Stoke- times and use them in accordance with the principles set on-Trent, Tel: 01782 673500. This centre is open 7.00am-9.30pm out above Monday to Friday and 9.00am-9.30pm at weekends. Let us know of any change of name, address or telephone number immediately Out-of-hours For those of you with access to the internet, please visit our web- Outside normal surgery hours, any calls will be responded to by an site at www.wolstantonmedicalcentre.nhs.uk answerphone message or connect you directly to the out of hours The BBC also has some useful advice at www.bbc.co.uk/health/ service. Staffordshire Doctors Urgent Care will see anyone with a talking medically urgent problem by appointment only, either at their base, or if deemed necessary at home. Research Enquiries We participate in a number of data collection and research pro- All enquiries about laboratory results should be made after 2 pm. jects. This means that medical records may be used, in a strictly anonymised way, for medical research purposes and that nobody outside of the practice can identify you from the information re- Prescriptions – You can register to order repeat prescrip- leased. Research has had to have been approved by a Research tions online, please ask at reception for more details. Ethics Committee. You have the right to prevent the release of If you have a condition that requires ongoing medicines, you may your anonymised data from the practice. If you wish to exercise receive a repeat prescription. This means you can request further this right then please let the Practice Manager know. prescriptions without having to see the doctor every time. You will still be asked to see the doctor periodically to make sure the medi- Occasionally, you may receive a letter in the Practice’s name, ask- cines are appropriate. ing if you would like to participate in a research project. Similarly a Requests for repeat prescriptions may be made using the counter- doctor or nurse may ask you during a consultation if you would like foil issued or in writing, but not over the telephone to prevent error. to participate in research. This may mean that non-anonymised It is essential that repeat medication is not ordered more than 1 information may be released from the practice. Whilst we hope week before it is due. There is a secure box available in the waiting you would be willing to help, you are not under any obligation, area. A prescription will normally be ready for collection after 2 pm and you may refuse with no adverse effect on your care. We will two working days after we receive your request. Please request re- only release the information with your written consent. peat prescriptions in advance of public holidays, etc. Useful telephone numbers Complaints Appointments 01782 627403 We strive to offer a high quality service that provides an excellent Visits & emergencies 01782 627488 standard of clinical care in a responsive fashion, within the re- sources available to us. We recognise that, at times, things could Staffordshire Doctors Urgent Care 111 have been done differently or in a better way. If you feel you have Haywood Walk-In Centre 01782 673500 cause to complain or raise concerns, please contact the practice University Hospital of North Midlands 01782 715444 manager, Lynne Cooper, either by asking at the reception desk, or NHS England-North Midland 01138253712 by telephoning (01782) 627488, or by letter.