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The Elearning Guild's Handbook On The eLearning Guild’s Handbook on Synchronous e-Learning How to design, produce, lead, and promote successful learning events, live and online By Karen Hyder, Ann Kwinn, Ron Miazga, and Matthew Murray Edited by Bill Brandon Compilation copyright © 2007 by The eLearning Guild Published by The eLearning Guild 375 E Street, Suite 200 Santa Rosa, CA 95404 www.elearningguild.com Individual chapters are Copyright © 2007 by their respective authors. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use or use within your organization. All other rights are reserved. This is a FREE Digital eBook. No one is authorized to charge a fee for it or to use it to collect data. Attribution notice for information from this publication must be given, must credit the individual author in any citation, and should take the following form: The eLearning Guild’s Handbook on Synchronous e-Learning Readers should be aware that Internet Web sites offered as citations or sources for further information may have disappeared or been changed between the date this book was written and the date it is read. Other FREE Digital eBooks by The eLearning Guild include: 834 Tips for Successful Online Instruction 328 Tips on the SELECTION of an LMS or LCMS 339 Tips on the IMPLEMENTATION of an LMS or LCMS 311 Tips on the MANAGEMENT of an LMS or LCMS Publisher: David Holcombe Editorial Director: Heidi Fisk Editor: Bill Brandon Copy Editor: Charles Holcombe Design Director: Nancy Marland Wolinski The eLearning Guild™Advisory Board Ruth Clark, Lance Dublin, Conrad Gottfredson, Bill Horton, Bob Mosher, Eric Parks, Brenda Pfaus, Marc Rosenberg, Allison Rossett The eLearning Guild’s Handbook on Synchronous e-Learning i Table of Contents Introduction . viii About the Authors . ix Acknowledgments . x Sponsored Content: WebEx Training Center Online Classroom . xi Chapter 1. Introduction to Synchronous e-Learning What is synchronous e-Learning? . .1 Synchronous e-Learning technology categories . .2 Teleconferencing . .3 Audioconferencing . .3 Videoconferencing . .3 Webcasting . .4 Gaming and simulations . .5 Web conferencing . .5 The roots of synchronous e-Learning . .6 The learning needs for synchronous e-Learning . .7 The business case for synchronous e-Learning . .9 Integration points and challenges . .10 Summary . .12 Sponsored Content: Canon Case Study . .13 Chapter 2. Getting Started How I learned to love synchronous e-Learning . .15 Some philosophy about synchronous e-Learning . .15 An uneven beginning . .15 Instructors are context creators . .16 Synchronous e-Learning application features . .17 Licensing . .18 Learning Management System considerations . .18 Making the connection . .18 Familiar log-in . .19 Slide or file display . .19 Whiteboard . .20 Tool access and sharing . .20 Peer-to-peer Chat . .20 Student-to-trainer Chat . .20 The eLearning Guild’s Handbook on Synchronous e-Learning ii TABLE OF CONTENTS Instant feedback . .21 Polling . .21 Annotation . .21 Multimedia content . .22 Group Web surfing . .22 Over-the-shoulder application sharing . .22 Integrated telephony and VoIP . .22 Video integration . .23 Record and play back the video and audio portion of the session . .23 Registration, testing, and grading (Learning Management Systems) . .23 A new role: The Producer . .24 What does a Producer do? . .24 Set the date for the pilot . .24 Adapt methods to the virtual classroom . .24 Map the process . .24 Support the event . .25 Deal with the Learning Management System . .25 Objections to online training . .26 Objection #1: “I’m not able to observe participants.” . .26 Objection #2: “I can’t connect with learners and build rapport.” . .26 Objection #3: “Learners don’t have the attention span required.” . .27 Objection #4: “My students don’t want to share ideas or do homework.” . .27 Objection #5: “Technology will fail in the middle of the session.” . .28 Objection #6: “It’s hard to keep track of everything.” . .28 Objection #7: “I don’t do training. I do sales demos.” . .28 Objection #8: “It’s easy for you. I can’t do it.” . .28 Sponsored Content: WebEx Consulting Services Brochure . .29 Chapter 3. How to Design for the Virtual Classroom How you see it may depend on where you’ve been . .33 Media selection – to VC or not to VC? . .34 Logistical media decision factors . .35 Educational media decision factors . .36 Social presence . .36 Cognitive load . .36 Visuals . .37 Interactions . .37 Blended solutions . .37 Interactions – alone but engaged . .38 Frequency of interactions . .38 Response facilities in the virtual classroom . .39 Individual interactions . .39 Polling . ..
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