CANADA & ALASKA 2019/20 (9) Where it is impossible for you to return to your departure point as per the agreed return date We provide full financial protection for our package holidays which don’t include flights by way of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you of a bond held by ABTA Ltd,. We are a member of ABTA (ABTA number W3550) and, ABTA will with any necessary accommodation (where possible, of a comparable standard) for a period not financially protect your holiday by ensuring you receive a refund or, if your arrangements include exceeding three nights per person. Please note that the 3-night cap does not apply to persons return travel to the UK (other than flights) you are returned to the UK in the event that your with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing holiday cannot be provided as a result of our insolvency. Please go to http://abta.com/go-travel specific medical assistance, provided we have been notified of these particular needs at least for a copy of the guide to ABTA’s scheme of Financial Protection. 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and ABTA and ABTA members help holidaymakers to get the most from their travel and assist them extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health when things do not go according to plan. We are obliged to maintain a high standard of service such as the outbreak of serious disease at the travel destination or natural disasters such as to you by ABTA’s Code of Conduct. floods, earthquakes or weather conditions which make it impossible to travel safely back to your For further information about ABTA, the Code of Conduct and the arbitration scheme available to departure point. CANADA you if you have a complaint (see clause 13) contact ABTA at 30 Park Street, London, SE1 9EQ or 14. Arbitration see www.abta.com Disputes arising out of, or in connection with your booking which cannot be amicably settled 19. Flights may be referred to ABTA’s approved Alternative Dispute Resolution process if you so wish under In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your a special scheme arranged by ABTA Ltd and administered independently. The scheme provides & ALASKA attention the existence of a “Community list” which contains details of air carriers who are for a simple and inexpensive method of arbitration on documents alone with restricted liability on subject to an operating ban within the EU. The Community list is available for inspection at the customer in respect of costs. Full details will be provided on request or can be obtained from http://ec.europa.eu/transport/modes/air/safety/air-ban_en. the ABTA website (www.abta.com). The scheme doesCONTENTS not apply to claims for an amount greater In accordance with EU Regulations we are required to advise you of the actual carrier(s) (or, if the than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of claims, which are solely in respect of physical injury or illness or their consequences. The scheme At First Class Holidays we love to travel and we treat your holiday with booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we can however deal with compensation claims, which include an element of minor injury, or illness shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this the same passion and attention to detail as if it were our own. For 23 change to the operating carrier(s) after your booking has been confirmed will be notified to you element. Your application for arbitration and other required documents must be received by as soon as possible. years, our team have been delivering award-winning service to over ABTA within 18 months of your return from the holiday. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code does not require such If the carrier with whom you have a confirmed reservation becomes subject to an operating ban What Makes Us Different as above as a result of which we/ the carrier are unable to offer you a suitable alternative the one hundred thousand satisfied customers. From the moment you pick 4-5agreement. For injury and illness claims, you can request the ABTA mediation procedure and we CRUISING IN CANADA & ALASKA have the option to agree to this. Where we act as agent, please bear in mind that your contract provisions of clause 10 “If we change or cancel your holiday” will apply. We are not always in a up the phone, we share your dream; from the moment you book, we 6-7is with the supplier Introductionof the arrangements concerned. to Canada Unless the supplier & Alaskais also a member of 114-127position at the timeAlaska of booking to Cruises confirm the flight timings which will be used in connection ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme with your flight. The flight timings shown in our brochure, on our website and/or detailed on share your anticipation and from that moment you arrive, we share your or mediation procedureHoliday and not complaints Types about the arrangements themselves or the acts / your confirmation invoice are for guidance only and are subject to alteration and confirmation. 8-10omissions of the supplier. 128-129Flight timings are outsideRiver our control.Cruising They are setin by Eastern airlines and are Canadasubject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the excitement. We take care of it all. With tailor-made holidays to Canada 1015. Conditions of suppliersYour Tailor Made Holiday ability of passengers to check in on time. Many of the services, which make up your holiday are provided by independent suppliers. Specific instructions relating to departure and travel arrangements will be sent with your air or and Alaska, you can trust us to plan your journey to perfection. Those suppliers provide these services in accordance with their own terms and conditions. other travel tickets approximately 2 weeks before departure. You must accordingly check your Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in HOTELS & SIGHTSEEING tickets very carefully immediately on receipt to ensure you have the correct flight times. It is accordance with applicable international conventions (see clause 13). Copies of the relevant parts possible that flight times may be changed even after tickets have been despatched - we will of these terms and conditions and of the international conventions are available on request from CANADA BY RAIL 132-136contact you as soonVancouver as possible if this occurs. ourselves or the supplier concerned. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not 1116. Special requestsIntroduction and medical conditions /to disabilities Rail Journeys 137-141entitle you to cancelVictoria or change to other & Vancouverarrangements without Islandpaying our normal charges except If you have any special request, you must advise us at the time of booking. Although we will where specified in these conditions. 12-13endeavour to pass anyRocky reasonable Mountaineer requests on to the relevant supplier, we regret we cannot 142-144Electronic Devices Whistler- The carriage and use of electronic devices (mobile phones, tablets, iPads, guarantee any request will be met. Failure to meet any special request will not be a breach laptops, music devices, games machines etc) is dictated by the airline and various civil aviation 14-15of contract on our part.VIA Confirmation Rail that a special request has been noted or passed on to 145-146authorities around Centralthe world through British whose airspace Columbia the flight operates. You should check with the supplier or the inclusion of the special request on your confirmation invoice or any other your airline before you go to the airport that any electronic device you are intending to take and 16-21documentation is notRail confirmation Touring that the request will be met. Unless and until specifically use will be allowed onboard the aircraft. All electronic devices should always be in your carry-on confirmed, all special requests are subject to availability. For your own protection, you should 147-149luggage and never Jasperin your checked luggage. We accept no responsibility or liability in the event obtain confirmation in writing that a special request will be complied (where it is possible to give that you are refused permission to take any electronic device onboard the aircraft this) where it is important to you. Lake Louise & Surrounds 150-15220. Prompt Assistance in Resort We regret we cannot accept any conditional bookings, i.e. any booking which is specified to If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such be conditional on the fulfilment of a particular request. All such bookings will be treated as WESTERN CANADA 153-158prompt assistance Banffas is appropriate in the circumstances. In particular, we will provide you “standard” bookings subject to the above provisions on special requests.