Intelligent Campus

2014 / ISSUE 2 INTELLIGENT

CAMPUSA RESEARCH REPORT FROM THE CENTER FOR DIGITAL EDUCATION

Shah Ardalan, President of Lone Star College-University Park Campus

Innovative Tools to Increase Efficiencies CONTENTS

THE CENTER FOR DIGITAL EDUCATION SPECIAL REPORT is a one-of-a-kind publication that provides education leaders with research-rich content that includes perspectives from industry experts and public sector peers. It consolidates current thinking, best practices, tips for successful implementation, professional development guidance and more — all within a single source. We hope you enjoy this current Special Report on the Intelligent Campus. Don’t miss the next Special Report on Classroom Management coming out in August 2014! www.centerdigitaled.com/reports

CONTENTS 3 More Efficiency in Learning and Operations 4 Who’s Doing What? 6 The Evolution of Intelligent FLICKR/TEXAS CENTER SCIENCE A&M HEALTH 8 Technologies on Campus 8 Goodbye to Complex Processes and Workflows 15 Multiple Audiences, Multiple Channels, Multiple Benefits 20 Technology Tools Take on Unprecedented Security Threats 24 Comprehensive Planning for the Intelligent Campus 26 A Well-Oiled Education Machine

2 INTRODUCTION MORE EFFICIENCY IN LEARNING & OPERATIONS

ew technological innovations aren’t just overview of intelligent campus technologies and impacting teaching and learning for the their use models in K-12 and higher education. Nbetter, they’re allowing K-20 institutions We will then examine the impact of intelligent to improve efficiencies across every aspect technologies on administration and management, of campus. In fact, a paradigm shift toward before turning our focus to communications, intelligent technologies in K-20 education is safety and security. Finally, we’ll provide tips for revolutionizing the physical campus environment. strategizing and planning intelligent campus Imagine for a moment: technology initiatives. ■ • A teacher enters a building using her access card; her office lights immediately turn on and the room temperature automatically adjusts. According to education • A student witnesses a classmate being leaders, the benefits of an bullied and anonymously reports the incident intelligent campus are: via a customized texting service, which immediately delivers the information to an assistant principal. • By eliminating paper copies, a university 46% department is able to convert file cabinet Makes teaching storage space to faculty offices. & learning more • An armed intruder is reported on campus; administrative officials, security, 911 effective dispatchers and nearby patrol officers have instant access to the campus’ video Improved efficiencies and cost savings surveillance feeds via their mobile devices 21% and laptops. Better decision-making The possibilities are endless — but without 16 % tangible results, they amount to little more More effective campus security than “technology for technology’s sake.” When used effectively, intelligent technologies 13% promote greener, safer, streamlined and more Increased sustainability and technologically progressive campuses. environmentally friendly campuses This Center for Digital Education (CDE) 4% Special Report looks at how innovative ______I | | | | | | | | | | technologies are being applied and integrated 0 10 20 30 40 50 60 70 80 90 100 to create intelligent campuses. We’ll start with an Source: CDE Intelligent Campus Research Survey, 2014

3 TRENDS

WHO’S DOING WHAT? Here’s a look at a few of the schools, districts, community colleges and universities that are using intelligent ONLINE STUDENT IT ENDPOINT technologies and applications. ENROLLMENT MANAGEMENT IDEA Public Schools You’ll read more about these Indian River School District solutions in the pages that follow.

BUS TRACKING FACILITIES SYSTEM MAINTENANCE Anaheim Union High MANAGEMENT School District Abilene Christian University

4 IT ASSET PROCUREMENT ENERGY MONITORING DIGITAL SIGNAGE BULLYING PREVENTION & MANAGEMENT & MANAGEMENT Delta Elementary School Gladewater Independent University of North Carolina Creighton University School District

ENTERPRISE CONTENT INTEGRATED INTEGRATED BUILDING TELEPRESENCE MANAGEMENT IN-CLASS AUDIO, VIDEO ACCESS & REAL-TIME Lone Star College System Texas A&M Health SURVEILLANCE & LOCATION SYSTEM Science Center EMERGENCY RESPONSE Indianapolis Public Schools Nye County School District

5 INNOVATE THE EVOLUTION OF INTELLIGENT TECHNOLOGIES ON CAMPUS

rom small K-12 schools and districts to large the automated execution of decisions based on public research universities, many educa- pre-defined values. Ftion institutions are implementing business True intelligence begins when these process automation solutions, which save technologies and systems are connected money by improving learning and administrative to cultivate an organization where multiple workflows. These technologies include: process disparate departments and functions perform and workflow sensing and automation; mobile in synergy. By linking building automation; devices and applications; data analytics; student security; fire; heating; ventilation and air information systems (SIS); course management conditioning (HVAC); IP networks for data, systems (CMS); enterprise resource planning voice and video; and other systems, education (ERP) systems; cloud computing; and broadband, organizations can arm each individual system wireless and mobile networks. with the aggregate intelligence of the whole. This second wave of adoption, which is only in its infancy, builds on the efficiencies 21% created by the first, fully leveraging technology of education leaders are using capabilities to connect all campus stakeholders process automation, sensors, and systems. In this model, every network- connected device has a “brain” that generates GPS or M2M technologies to drive “observations” in the form of data, leading to a more effective decision-making wholly automated and intelligent campus that: on campus. • Supports a personalized learning environment, Source: CDE Intelligent Campus Research Survey, 2014 including the extension of the campus far beyond its physical borders and anytime, For example, the CDE survey of K-20 anywhere access to all of its learning resources education and IT leaders conducted for this • Combines system automation and real-time report found that 21 percent are using process data that is shareable across all departments automation, sensors, global positioning systems and levels to consistently deliver an exceptional (GPS) or machine-to-machine (M2M) technolo- student experience and improve academic and gies to drive more effective decision-making on business goals campus.1 In this initial wave of campus technol- • Adapts easily to different business models for ogy adoption, educators and administrators are revenue generation, when required experimenting with and fully embracing tech- • Makes learning and resources accessible to all nologies to support real-time information delivery students, regardless of physical, sensory to the right people at the right time, as well as or cognitive disabilities

6 Intelligent Campus Technologies AUTOMATION & SENSORS STUDENT INFORMATION SYSTEMS (SIS)

BROADBAND, WIRELESS & MOBILE NETWORKS COURSE MANAGEMENT SYSTEMS (CMS)

ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS

CLOUD COMPUTING

MOBILE DEVICES & APPLICATIONS

DATA ANALYTICS

• Promotes sustainable, cost-effective IT deployment, procurement, parent and student infrastructures and services without expensive expectations, technology management, staffing and regular “forklift” technology upgrades resources, compliance, security, privacy and • Protects networks, technology systems and sustainability. In fact, in the aforementioned CDE user interactions with multiple levels of security survey, education leaders indicated funding as the No. 1 barrier preventing a move toward a more The technology and systems that enable intelligent campus. the intelligent campus are accompanied by a IT staff and administrators must also wealth of benefits, but education leaders and IT ensure the success of their ongoing efforts to staff must first address a number of deployment deliver curriculum and encourage learning. and implementation challenges such as funding, Intelligent technologies must support this effort, change management, professional development, not distract from it. ■

7 SOLUTIONSADMINISTRATION & MANAGEMENT GOODBYE TO COMPLEX PROCESSES & WORKFLOWS n today’s environment of shrinking budgets and Starting in its 180-user finance depart- resources, K-20 education institutions must ment and working with other departments in Idevelop and support effective practices and stages, TAMHSC deployed an enterprise content technology solutions for continuously improving management (ECM) solution to securely store and managing campus systems and operations, paper, implement business process management achieving cross-organizational economies of scale and eliminate file cabinets. The finance office no and creating opportunities to shift resources. longer accepts paper documents and requires all Intelligent technologies can be applied to internal documents, such as invoices, payroll paper- many administrative areas to create efficiencies: work and contracts, to be submitted electronically. operations management, facilities and real estate management, vehicle and fleet management, energy management, IT management, and The Texas A&M Health Science Center used an enterprise inventory and asset management. content management system to eliminate excessive paper archives and file cabinets. Operations Management: The Business of Education, Streamlined The quality of a student’s educational experience directly correlates with the efficiency of campus operations. The business of education includes managing budgets, human resources and payroll, assessment and testing, financial aid and student payment, admissions, class enrollment and professional development, among other key considerations. Education institutions can benefit from technology systems and tools that will help them automate and simplify these processes while reducing (or eliminating) paper. The Texas A&M Health Science Center (TAMHSC) educates health professionals and researchers through seven major colleges, schools and institutes across the state. In 2008, when TAMHSC built a new 200-acre central campus in Round Rock, its leaders decided to go paperless. Managing and maintaining paper files had become

too costly and took up too much space. FLICKR/TEXAS CENTER SCIENCE A&M HEALTH

8 As a result, it eliminated nearly 69 file IDEA Public Schools, a growing network cabinets, which saves thousands of dollars in of tuition-free K-12 public charter schools maintenance costs each year, and simplified its throughout Rio Grande Valley, Austin and San records management and retention process. Antonio, Texas, uses technology to simplify “We’ve moved to only having one copy of the admission and enrollment. document and are allowing our departments IDEA currently serves more than 15,000 access to many of those folders. They love this students in 30 schools, and plans to double those because they no longer have to keep their own numbers by 2017. “All of our work is framed by copy, which of course means fewer files in their growth with quality and that can create funding offices,” explains Kristin Nace, assistant vice challenges,” explains Cody Grindle, director president of fiscal services and budgets. of software development. “Technology helps One of the biggest benefits of the ECM us manage growth and funding challenges by system was the elimination of almost all overnight making us more efficient.”3 shipments to regional offices, which saves about Grindle says that IDEA’s online student $55,000 in shipping costs per year.2 application and enrollment platform is one of its most critical technology systems. As a public charter school, students join through a lottery system. Without an online tool, this would be a cumbersome process with in-person visits for applying, enrolling and registering for classes. “Many of our schools are in lower- income communities, where time-consuming, in-person processes are a barrier to entry,” he explains. “If you have to take off work to go to campus multiple times to deal with admissions issues, that’s going to turn people away.” The system streamlines the lottery selection process and eliminates parent and student phone calls from the 15,000 students who are on the enrollment waiting list. “It’s a star breakout technology from the operational perspective,” says Grindle. “It eliminates a lot of wasted time for students, parents and school staff.”

9 Facilities and Real Estate Education leaders report using Management: Shifting from video surveillance, GPS and fleet Reactive to Proactive maintenance software to improve Schools and colleges often manage and maintain vehicle and fleet management. vast portfolios of real estate, buildings, temporary Source: CDE Intelligent Campus Research Survey, 2014 trailers and other physical structures, which can lead to complex operational processes and workflows. Facilities and real estate management emergencies and more time on routine maintenance and building automation systems simplify and to extend the life of equipment,” he says. streamline operations by automating work orders Dashboards make benchmarking easy, and maintenance processes, centralizing control, allowing the department to document its monitoring inventory usage, scheduling preventive performance. “The dashboard gives us a clear maintenance, simplifying room and building picture of our workload and we use the number scheduling, and tracking real estate and building of work orders per student to justify additional assets. Simultaneously, automation systems provide resources,” Ruff explains. “The maintenance a wealth of operational data and reports, such as department’s work is now being tracked in a energy consumption and costs, real estate and system and management can see all the work the building valuation, total cost of occupancy, and department does.” space allocation. Integrating multiple systems ACU’s next step is to assess the condition of its provides a more global view of operations. facilities and inventory its mechanical equipment. Abilene Christian University (ACU) in Texas The data it collects from these studies will populate discovered the value of combining mobility with a cloud-based capital planning solution that can be cloud-based maintenance management to more used to forecast facility needs and justify funding effectively manage reactive work orders, schedule requests. Ruff says, “This data will give us a better preventive and deferred maintenance, and track understanding of our campus’ true needs as well as maintenance-related inventory usage. It equipped help us continue to become more proactive in our its maintenance technicians with mobile devices planning and maintenance approach.”4 that allow them to access a mobile maintenance management app from the field. Technicians can access the maintenance Vehicle and Fleet management software remotely and review and Management: Driving close work orders without having to go back to their Multiple Efficiencies desks. “Over time we have noticed an increase in School districts, colleges and universities own work orders, but this new approach has drastically and manage numerous vehicles, including school reduced response time, resulting in huge time buses, maintenance trucks, utility carts and security savings for my team,” says Corey Ruff, executive vehicles. Many of them track the location of their director of facilities and campus management. vehicles and buses using driver-operated radios, a Ruff says that before implementing the main- manual solution that depends on proactive driver tenance management system, the department was communication and open access public radio more reactive in its approach to maintenance. The channels with spotty coverage. new system supports more preventive maintenance, By deploying more intelligent solutions that which now accounts for 20 percent of ACU’s total use innovative technologies to provide real-time work orders. “This way, they spend less time on visibility into vehicle locations, education institutions

10 can automatically track vehicle fleets, improve communications with parents and the community, and better protect students and drivers. Southern California’s Anaheim Union High School District (UHSD) uses a GPS-based vehicle tracking solution to help manage the transportation of students to and from 22 schools in a 45-square mile area. The system helps the district monitor the effectiveness of the route, ridership numbers and driver hours. By monitoring bus activity during working hours, Anaheim UHSD reduced idle driver time and optimized payroll. Because it can now monitor and evaluate ridership, the district was able to eliminate Jargon Buster: Location Technologies four bus routes, saving approximately $144,000 per Confused about location technologies? Keep reading to learn more about the year. “With such significant savings, the system paid most important terms. for itself for five years in just the first year alone,” says Automatic Vehicle Location (AVL). AVL systems are used to automatically John Jessie, director of transportation.5 locate and track vehicles. Most AVL systems rely on satellite-based GPS technologies to wirelessly transmit location. Global Positioning System (GPS). GPS refers to the satellite-based Energy Management: location technology that is often found in mobile devices and automobile navi- Sustainable Campuses, gation systems. It can also be embedded in a multitude of end-user devices to Lower Budgets enable AVL and other location-based mapping and tracking applications. Real-Time Locating Systems (RTLS). RTLS automatically identifies and Because of skyrocketing energy costs and higher tracks the location of objects or people. RTLS may rely on radio frequencies expectations for sustainability initiatives, more and (RFID), infrared or ultrasound technology to transmit information. more education institutions are looking for ways to Radio Frequency Identification (RFID). RFID tags electronically store monitor and manage energy use. information and communicate with RFID readers via short-range radio Energy monitoring across campus facilities frequencies. Unlike a barcode, the RFID tag doesn’t have to be scanned — helps organizations gather insight into building it’s automatically read when it comes within range of installed RFID operations and equipment functionality, including readers. The RFID reader may be connected to a mobile network historical and real-time energy use and peak or wireless LAN to transmit data it collects. RFID tags are used in demand times. Applied to enterprise networks, applications such as building access systems (tags embedded in power management can provide a window into identity badges) or enterprise asset management systems (tags idle computers, printers and other networked embedded in labels attached to equipment). Machine-to-Machine (M2M). M2M leverages high-speed 3G devices that waste energy and money. and 4G wireless networks, embedded sensors and data analytics By crunching the data churned out by these to allow networked devices to communicate with each other and systems, campus energy experts can analyze end users, and to be monitored, controlled and managed remotely. energy consumption and demand, estimate M2M-enabled devices can be used to track location but they monthly bills, allocate energy costs to specific can collect many other types of data. Almost any device can be buildings or departments, and identify areas connected to a mobile network and outfitted with an embedded where conservation measures can be enacted. sensor that collects and transmits data to a remote computer for Panama-Buena Vista Union School District automated or human analysis and review. (PBVUSD), a 23-school district in Bakersfield, Calif.,

11 By partnering with its energy provider, Creighton University deployed an energy monitoring system to connect 28 of its 59 buildings in hopes to reduce energy consumption

FLICKR/RAYMOND BUCKO FLICKR/RAYMOND by 15 percent.

uses power management software to automatically and $60,000 in saved energy costs, the software shut down computers. paid for itself.6 The software provides policies and configura- Creighton University of Omaha, Neb., worked tions that enable customization of individual with its energy provider to deploy an energy machines. “I can set when to turn a computer off, monitoring system across its 94-acre campus. or add a special rule … not to do anything between When complete, the system will connect 28 of certain hours, or on certain computers, or on Creighton’s 59 buildings and 42 metering points specific days,” explains Brook McKnight, PBVUSD to monitor electricity usage and at some locations, network manager. “This is important, because we steam and chilled water usage. had to account for how different computers are The monitoring system will help the university used and what different users expected.” gather insight into how each building operates, Simply turning off monitors automatically such as historical or real-time energy use, peak generates significant savings; turning off PCs demand times and the functionality of specific during nights and weekends saves even more. equipment. Creighton energy experts can use it to The district reduced its energy use by about 25 analyze energy consumption and demand, esti- percent, saving approximately $60,000 in utility mate their monthly bills and allocate energy costs costs in the first year. to specific buildings or departments. The solution also provides data and reports The university will be able to use monitoring the district can use to demonstrate reduced data to help identify areas where conservation energy usage, allowing it to receive a rebate from measures can be enacted, and expects its monitor- its utility company, which covered the cost of the ing and conservation efforts to result in a 15 percent software. With the rebates from the utility company reduction in energy consumption over time.7

12 IT Management: Innovate without Overtaxing Resources Many common administrative tasks can be automated by IT management systems, allowing campus IT departments to focus scarce resources on implementing innovative programs. For example, purchasing, computer imaging and setting up email can be standardized, automated and shifted to a software program or the end user. Software asset management tools automate the processes of updating and administering software versions, tracking software usage, managing licenses and enforcing license compliance. Delaware’s Indian River School District (IRSD) automated endpoint management to streamline support of its fleet of 6,000 computing devices, including 1,500 tablets. With 14 schools in an area encompassing more than 360 square miles, its six-person endpoint management team needed SDN Provides Network to ensure it could effectively deploy new end-user Flexibility and Control devices without overtaxing current resources. Software-defined networking (SDN) doesn’t exactly fall Work orders were managed via a spreadsheet, into the same technology bucket as IT workflow and process and technicians were often stopped in the hall with management, but because it simplifies the way networks are impromptu, untraceable service requests. managed, it’s a tool that has tremendous potential to change the IRSD deployed endpoint and client manage- way education IT teams manage their networks and data centers. ment software that manages desktops, laptops A networking approach that evolved from work done and mobile devices, both Windows and Mac, in higher education research labs, SDN is an emerging through a single control panel, and provides technology that operates on many of the same principles centralized metrics and decision support. Simulta- that have driven the virtualization of servers, desktops and neously, the district adopted a set of standardized storage. With SDN, the control of the network is moved from network hardware (switches) to a software application. IT practices to formalize the remediation process, By definition, a software-defined network is programmable, and automated endpoint administration with which means that network engineers and administrators processes that could be centrally tracked. can change it very rapidly to respond to different network The new tools allow IT staff to diagnose and needs, without making hardware changes. This allows solve more problems with less travel because they the use of inexpensive commodity hardware and provides can securely access and control systems remotely. unprecedented flexibility. “Before, if there was a system down, it would have Education networks are increasingly complex and taken three days for the rotation of our techs to get constantly changing. As SDN gains traction in data centers, back to that problem,” says Daniel Lawver, IRSD expect to see more education institutions, especially colleges service manager. “Whereas now, we’re centrally and universities, use it to get a handle on their complex and tracking tickets, and can have the technician constantly changing networks. address it the next day.”

13 Now, systems are more available throughout process was so positive that servers and storage the district because the IT team closes tickets devices were also added to the system.9 faster. Patches Hill, IRSD technology systems manager, says the team has been able to shift from reactive to proactive. Asset Management: Another way the system helped IRSD cut costs Maximum Value, is by allowing it to automatically shut systems down Minimum Paper between 10:00 p.m. and 6:00 a.m. Hill estimates Enterprise systems for managing the lifecycle this helps the district save tens of thousands of of physical and virtual assets help campuses dollars in power costs annually, which covers the understand and manage their assets more support costs for the new software tools.8 efficiently, thereby obtaining the maximum value The University of North Carolina at Chapel from their resources. Hill (UNC) Campus Services department real- Using real-time location and wireless ized tremendous productivity increases when it technologies such as M2M, GPS and RFID, physical streamlined its procurement and imaging process asset management systems help campuses track for commonly used IT assets, including desktop an asset’s location, report costs against assets, and laptop computers, monitors and printers. develop inventory lists and reports, manage service requests and coordinate maintenance programs. “The [procurement] system is making In the CDE survey, only 17 percent of education life considerably easier for us and much leaders reported using an automated system to track inventory and assets, while 39 percent easier for the customer — they don’t reported using a combination of an automated have to wait on IT to order something.” system and manual tracking. Craig Hyatt, Information Technology Director The State University of New York at Albany for Finance and Administration, (SUNY Albany) created a GIS- and Web-based University of North Carolina at Chapel Hill enterprise asset management solution to maintain and access dependable information about campus UNC standardized on a fixed number of manu- infrastructure, including, water, sewer, stormwater facturers and models, and deployed a customized and irrigation systems. The project relies on GPS Web-based, self-service procurement system that technologies, tablet PCs and video cameras to displays appropriately configured hardware models collect asset data, such as condition and location, based on the end user’s role and department. “The and upload it to an in-house database. The database system is making life considerably easier for us and also archives relevant purchasing and repair records. much easier for the customer — they don’t have to wait Besides streamlining data collection, SUNY on IT to order something,” says Craig Hyatt, information Albany’s asset management system eliminated paper technology director for the finance and administration forms and redundant data entry, improved data qual- department. “An administrative function like the basic ity and simplified the annual planning and budgeting ordering of commodity items isn’t really an IT function, process. In the event of an emergency or service even though managing the acquired asset is.” interruption involving campus infrastructure, such as Hyatt says that for each PC purchased, the new a water line break, staff can access a secure website system saves IT support staff about four hours and to easily view important infrastructure maps and saves procurement staff two hours. User feedback other information instead of wading through paper on the first phase of the revamped purchasing maps and files.10 ■

14 COMMUNICATIONS MULTIPLE AUDIENCES, MULTIPLE CHANNELS, MULTIPLE BENEFITS

ducation institutions continue to look for new The purpose of the audio installation was ways to communicate effectively and quickly to ensure all students could hear their teachers. Ewith students, parents, alumni, employees and Teachers wear a microphone on a pendant around community members. Each group has specific their neck to help project their voice to the back communication needs and requires different chan- of the classroom. Former Superintendent nels of communication for providing and receiving Dr. William “Rob” Roberts says enhancing information. Intelligent technologies expand the institution’s ability to communicate instantly with multiple audiences via various channels. Education leaders reported using or For example, Anaheim UHSD’s bus tracking planning to use the following technologies system, mentioned previously, enables the district to more effectively field calls from parents looking to improve communications with for their children. Previously, if a parent called about students, parents and the community: a bus’ location, the school contacted drivers using a radio system that covered only a 25-mile radius and had many dead zones. The vehicle tracking system transmits bus location automatically to the district, so transpor- 64% tation supervisors always know the exact location Social media of every bus and what time it made each stop. This allows them to quickly respond to parent Information automation queries and communicate proactively in the event of weather or traffic problems, without trying to 61% locate the driver via radio. “The first day we had Learning management systems [the system], we used it to find a lost kid,” says 51% Transportation Director Jessie. “We could look up the bus and tell the parent, ‘Here’s where he is Digital signage right now, and he’ll be home in 10 minutes.’”11 39% Can You Hear Me in the Back? Other Nevada’s Nye County School District (NCSD) 5%

installed in-class audio and a video camera system ______I | | | | | | | | | | that improves student engagement by enhancing 0 10 20 30 40 50 60 70 80 90 100 in-class communication. Source: CDE Intelligent Campus Research Survey, 2014

15 audio in the classroom improves student attentive- labs that provide dozens of regular and advanced ness, especially for those sitting in the back of the placement classes. room, and is helping teachers manage the room Each distance learning lab allows two-way, more effectively. full-duplex audio and full-motion video, and is Another benefit, he says, is reduced teacher equipped to provide and receive instruction. fatigue and absenteeism. “I found that upon Two plasma monitors are installed in the front installation, the teachers who use it aren’t worn out of each room. Also included is a touchscreen as much at the end of the day because they can that allows the teacher to manipulate cameras speak in a normal tone of voice,” Roberts explains. and microphones at the sending and receiving “They have fewer days that they are sick.” sites, an Internet-connected teacher laptop with The district augmented the audio system with a DVD player, a document camera and student on-demand video surveillance on six campuses. microphones that allow students to communicate NCSD found the combined system is ideal for with the teacher at the touch of a button. Via the teacher training, evaluations of student behavioral plasma monitors, the instructor can show images issues and distance learning. “The teacher can, in from his or her computer screen, the document conjunction with the principal, set the instrument camera, or any other camera at the sending or up so they can record their own classroom instruc- receiving site.13,14 tion and use that in professional learning communi- Some universities and community colleges ties where teachers can work on best practices or are turning to a high-definition, lifelike form of mentor a junior teacher,” Roberts says. videoconferencing known as telepresence, which Teacher evaluations have become more provides an experience so realistic that participants natural, because the students don’t know when the feel as if they’re all in the same room. teaching session is being recorded, and they aren’t Telepresence has been used in high-end distracted by the physical presence of a principal in corporate applications for several years. It’s the classroom. more expensive than traditional two-way In addition, the videos are available online videoconferencing but is becoming more to students who want to review the lesson as affordable and as it does, it’s beginning to migrate well as students who weren’t able to attend class to the education market. Telepresence shines in in person.12 academic settings because it removes complex connection processes, simplifies meeting Videoconferencing Broadens management and eliminates the need for IT Classroom Opportunities involvement. Meetings can be scheduled and Because of its versatility in the classroom, connected at the touch of a button. videoconferencing has tremendous potential to Telepresence video runs over an IP network. impact communications. Education institutions use Rooms are specially designed with multiple two-way videoconferencing in the classroom to improve high-definition screens that provide spatial sound distance learning opportunities, expand course and show participants in lifelike size and video qual- offerings and increase class enrollment. ity, without intrusive cameras and audio equipment. Virginia Beach City Public Schools (VBCPS) Moraine Park Technical College in southeastern uses IP network-based videoconferencing to Wisconsin implemented a telepresence room on connect students at all of its high schools and each of its three campuses, which are about 30 miles middle schools. At each of its 14 middle schools apart. The college has been offering video-based and 11 high schools, VBCPS built distance learning distance learning opportunities since the early 1990s,

16 ERIC KAYNE ERIC

initially using lower-resolution video solutions that explains. “Telepresence is so easy to use that no Shah Ardalan is provided a less realistic experience and were more faculty training is required. And the amount of tech president of Lone Star College-University Park complicated to set up. support needed is little to none.”15 campus, which uses The three telepresence rooms are booked all telepresence for regional workforce development. day and are the most popular videoconferencing From the Classroom to the Boardroom solution, according to Peter Rettler, dean of the In the higher education boardroom, telepres- West Bend Moraine Park campus. “We constantly ence can be used to conduct interviews with survey our students to get their opinions on the applicants, collaborate with other institutions and different delivery modes and telepresence is by become a valuable partner to the private sector. far their favorite,” he adds. “They forget they’re in a For example, Lone Star College System (LSC), a different room from the presenter.” six-campus community college system that serves The ease of use is popular among faculty the greater Houston area, is using its telepresence members, says Chris Kleman, instructional solution for local and regional workforce and technology specialist at Moraine Park. “With economic development. older technologies, the biggest issue was that The LSC-University Park campus is also home students and faculty had to have special training to Lone Star Corporate College, which helps develop or they couldn’t use the equipment properly,” he the local workforce and connect local and regional

17 employers with the right employees. Corporate “We’ve used lower-quality technology in partnerships are a valuable source of revenue and the past but it didn’t provide the same level of telepresence plays an important role by enabling integration, reliability, flexibility and ease of use,” trainings and other meetings on a global level. adds Linda Head, associate vice chancellor of “Telepresence helps build our college workforce development. “Telepresence is a high- image and enhances our national reputation. We caliber offering that allows us to meet the needs and bring value to our corporate partners by offering expectations of the global corporate customer.” telepresence as a service for global trainings and Ardalan says in the future LSC plans to use the meetings held at our conference center,” explains solution to help recruit students and connect them to Shah Ardalan, president of the LSC-University Park Houston employers.16 campus. “They don’t have to build their own telepresence rooms because they can rely on us to provide a Automating Information Brings high-quality and reliable experience.” Order to Chaos By automating information delivery to its multiple audiences, education institutions can bring order to the chaos of emergency communications and create a more modern and compelling format for non-emergency information and news. Many universities are using mass alert notification systems to provide immediate and responsive information in the event of an emergency. For example, through a single Web-based interface, Richmond’s Virginia Commonwealth University (VCU) can instantly send alerts to students, faculty, staff, visitors, parents, media, first responders and PHOTO BY JOSHUA DAUGHERTY, HENDRIX COLLEGE HENDRIX DAUGHERTY, JOSHUA BY PHOTO others, regardless of location. Biggest Benefits of Videoconferencing Being able to reach people via multiple communication channels is critical, explains Sam and Telepresence Kennedy, assistant director of user services. “Life K-12 School Districts is situational, so using one method is not going to • Extend the value from teaching resources work,” he says. “What happens when an alert goes • Maximize class enrollment without worrying about student transportation out and [students in a classroom] have turned off • Provide advanced students access to college-level credits from partner their phones?” community colleges and universities VCU’s emergency alerts tool allows it to communicate with groups of users via multiple Colleges and Universities channels, including text messaging, voice calls, • Provide a larger variety of class opportunities by partnering with desktop pop-ups, digital signage, emails, the other institutions • Generate revenue by increasing class enrollment public address system, its website, in-room alert • Generate revenue by selling telepresence services to the business community beacons and social media, including Facebook • Save money on travel expenses by reducing in-person meetings and Twitter.17 • Use as an admissions tool for interviewing students For non-emergency communications with • Assist with career placement by enabling job screening interviews students, parents and their communities, many schools and universities are turning to emails,

18 Madison County Schools recently outfitted two school buses with wireless network connections to aid in student learning during field trips

SHUTTERSTOCK and athletic games.

websites and social media. On campus, they’re County Schools retrofitted two school buses to retiring bulletin boards and fliers and turning provide filtered Internet access to students. to digital signage. “Students have a lot of downtime on field trips Delta Elementary School in Alaska uses and athletic trips and we wanted to provide network digital signage in its main lobby. “Before school, access for them on the bus,” says Jacob Cecil, during lunch and after school our lobby is filled network administrator. “Once they get where they’re with students, staff and parents. We have some going, they can take the router with them and as long bulletin boards, but most of those get the ‘once as they have power and a cell signal, they can use it over’ and are not looked at again,” says Principal as a portable hotspot.” Rick Vandenboom. “With digital signage we are The routers are equipped with 4G mobile able to have calendar events, pictures/movies of wireless access technology. A virtual private network students, relevant Twitter/RSS feeds and current (VPN) concentrator connected to the district’s weather conditions.” network provides secure access to the school’s The system allows teachers and staff to upload network via a VPN tunnel, which means the district pictures or messages from their classroom or home can provide secure filtered Web access to students computer, without taxing IT or front office staff.18 on the school bus. “Students love it because they can get school Mobile Technology Tears Down work done instead of sitting around,” notes Cecil. Classroom Walls “Teachers and drivers love it because when students Many K-12 schools and most higher educa- are occupied, they’re better behaved.” tion institutions have comprehensive network The buses, which are available by request to any coverage that provides students with secure school in the district, could be used to provide Internet access to learning resources wherever they are access to students or even the community in emergen- — in the cafeteria or dining hall, athletic fields, the cy situations — think of it as a hotspot-on-wheels. “We gym and other common areas. have construction going on near some of the schools Savvy organizations are extending the reach and we’ve had network cables get cut accidentally,” of their networks to the next logical level — school says Cecil. “This allows us to provide emergency buses. Last year, for example, Kentucky’s Madison access if someone’s network goes down.”19 ■

19 SAFETY & SECURITY TECHNOLOGY TOOLS TAKE ON UNPRECEDENTED SECURITY THREATS

steady media drumbeat of campus- badges containing a panic switch. The system related safety threats gets louder every leverages the school’s existing wireless network, A year. The increase in school shootings so no additional cabling was needed. has been a call to action, but violence isn’t When a switch is pulled, nearby staff, the only safety threat schools face. Vandalism, administrative officials and emergency personnel theft, bullying and cyberbullying have become are notified. Emergency personnel are automatically unfortunate fixtures in the education landscape. shown the location of the emergency on a Educators and administrators are looking Web-based school map. The badge has a message for innovative ways of solving safety and security screen so emergency personnel can send mass challenges, with an emphasis on enhancing both notifications to all badge holders during a crisis.20 prevention and response. Intelligent technologies Back in Nye County, Nev., NCSD officials can be a critical part of a comprehensive took advantage of integrated panic alarms security plan. through their in-class audio and video surveillance solution. Former Superintendent Roberts Real-Time Information, Faster Response explains, “When a teacher has a crisis, they Like so many other technologies, duress have a pendant around their neck with a button, systems, also known as “panic buttons,” have and all the teacher has to do is touch it. When gone mobile. They can be integrated with video they activate the button, it activates the camera, monitoring systems so that when activated, recording the entire classroom [audio and video] emergency personnel can access floor plans and sends an alert to the principal’s office. There is with real-time visualization of all badged a screen that tells you which room the crisis is in.” personnel and video from the campus’ cameras. The real-time video is available for school Typically, they’re worn or carried by individual officials to view online and can be instantly instructors or administrators, or loaned on a streamed to emergency responder mobile temporary basis to students at risk for bullying. devices. Police officers are able to control In Washington, a recent law requires the cameras remotely so they can focus on that every K-12 school be equipped with at specific areas of the room as needed.21 least one silent panic button. Schools can apply for funding grants, however, they must Integrated Systems Provide the make the security improvements by the end Biggest Bang for the Buck of 2014. In the town of Grandview, Wash., Education institutions can extend the value Grandview Middle School adopted a mobile of security platforms by integrating them with panic button system that provides teachers other systems for a more unified approach to and administrators with RFID-embedded crisis management and response. The University

20 of Kentucky (UK) is installing a security system or she entered. With 90 buildings opening up that integrates video surveillance with student about the same time every morning [the school identity cards, which track when students police] were getting flooded with calls.” enter and exit buildings. Students will now The new deployment automates the process have access to any building at any time. of opening each building, confirming the identity “This will allow us unprecedented capability of the person disengaging the security system for monitoring the campus for crime and protecting and reducing the number of calls the school our students, employees and visitors in the event of police department receives every morning. emergencies, including natural disasters or large- IPS installed additional digital video cameras scale acts of criminal behavior,” says University and connected existing cameras to new digital Chief of Police Joe Monroe. “We’re trying to video monitoring and archiving software, which leverage technology instead of manpower.” provides district staff and school police with UK will install 2,000 video cameras with the ability to view, record, archive and retrieve analytics software that automatically detects unexpected motion and alerts security dispatchers. The cameras store the video for a limited amount Education leaders reported of time, and police can review footage on demand. Monroe says the technology will not be used using the following technologies to track students. Student government president for campus security: Roshan Palli says that students aren’t worried about their privacy. “More than anything else, it would reassure parents and students even more,” he says. “It illustrates the administration’s emphasis on putting students first.” 76% K-12 institutions are harnessing the power of Video surveillance integrated security solutions as well. Indianapolis Public Schools (IPS) recently enhanced its secu- Emergency notification systems rity system to protect assets, staff and more than 64% 40,000 students in 76 schools and 90 buildings. The district’s legacy systems were not Wireless lock technologies able to keep up with its ongoing security chal- 28% lenges. As part of a large capital improvement project, the district installed new access control Elevator control products and digital video monitoring and archiving 19 % systems across the district and integrated them with a new asset tracking system. Other The first step was to upgrade its aging 6% building access control, video surveillance and alarm system. “One of the big issues [was] Biometrics the opening and closing of buildings,” says 5%

Rick Joest, former IPS technology foreman. ______I | | | | | | | | | | “When the building was opened, the custodian 0 10 20 30 40 50 60 70 80 90 100 would call and send an alarm code when he Source: CDE Intelligent Campus Research Survey, 2014

21 digital video from the integrated security console Stop Bullies and Cyberbullies and eliminates the cost (and inefficiencies) in their Tracks of VHS tapes, tape storage and VCRs. Increased public awareness of both Next, IPS deployed a RFID-based asset physical bullying and cyberbullying has led to management system to tag, track and protect the development of anti-bullying technology valuable assets, and integrated it with its security tools. For example, online incidence reporting system. The system alerts administrators if an software allows students to anonymously report asset has been moved and displays its location bullying incidences. Advanced systems provide via the security system management console.22 monitoring and tracking capabilities to ensure anti-bullying efforts are consistent and effective. Schools can record actions, follow up with affected students, monitor reported cases and identify repeat offenders and problem locations. One tool provides students with an Where Can Surveillance easy-to-remember number and allows them Cameras be Installed? to text tips to authorities for real-time bullying The Department of Justice’s National Institute of Justice prevention. Gladewater Independent School provides the following guidelines about video surveillance in District in Texas set up such an anonymous schools and colleges.23 texting program and blanketed its schools with promotional posters to educate potential Areas where use of surveillance cameras is generally tipsters and make bullies think twice. considered acceptable: “We get the emails and text tips immediately • Classrooms (The Institute recommends that teachers on our phones, as soon as the tips are submitted,” be informed of classroom surveillance cameras.) explains Cathy Bedair, Gladewater High • Front offices that are visited by students, parents, School principal. “They go to my two assistant staff and members of the general public principals and me. The tips that have come in • Hallways • Parking lots so far have been related to bullying, but it can • Gymnasiums really be used for anything like theft, vandalism, • Cafeterias cheating or drugs. It’s a quick and easy way for • Supply rooms students, parents and community members to have a direct line to the three of us if they Surveillance cameras may not be used in areas see anything, even after school hours.”24 where there is a “reasonable expectation of Cyberbullying is much harder to identify privacy,” including: and reduce because the evidence isn’t visible • Bathrooms to adults. Social media websites where bullying • Gym locker/changing areas occurs are notoriously lax about protecting • Private offices (unless consent is given) students,25 and as with physical bullying, most victims are reluctant to report incidents. And although there are no formal guidelines about communication, Some Web filtering solutions can be education leaders considering surveillance cameras should develop surveillance policies and communicate them clearly to configured to address cyberbullying concerns. students, parents and the community in student handbooks, For example, Wyoming’s Lincoln County parent communication and campus signs. School District #2 uses a content filtering system that, among other precautions, reports

22 on suspicious searches and messages with hate- or violence-related language that might be related to cyberbullying.26 Many mobile apps for preventing cyberbullying are aimed at parents, not schools, but new ones are emerging. A few are available for anonymous reporting. One provides schools with a customized interface and an access code that allows students to download the app for free. With a touch of the screen, students can capture instances of cyberbullying on their mobile device and anonymously forward them to local authorities. In higher education, cyberbullying is much more complex due to freedom of speech protections. Many colleges and universities are Comprehensive Bully Prevention struggling to deal with student-run, college- A comprehensive prevention program should include both specific websites and social media pages, technology tools and traditional approaches. which create anonymously spread rumors. Define cyberbullying. The term cyberbullying is used by Much of the activity is harmless, but schools, parents and the media, however, these stakeholders are according to the student newspaper at Johns often using the term to communicate different situations. Define Hopkins University, these sites can become cyberbullying for your campus to ensure everyone, including “a hub for cyberbullying and controversial students, is on the same page. posts about race and sexual orientation.”27 Anti-bullying program or curriculum. An effective program encourages positive behaviors, empathy and tolerance; Professors aren’t immune, either; they’ve addresses the entire school culture and climate; engages parents, found themselves under attack for their families and the community; and encourages students to reach sartorial choices and teaching styles. out for help. In extreme cases, colleges and universities may Instructor and staff involvement. Educators, be able to use the law as an ally. Tracy Mitrano, the administrators, and office and security staff must be consistent, director of IT Policy at Cornell University, said that united and resolved in enforcing anti-bullying policies. under criminal law, some speech may be considered Acceptable use policies (AUP), responsible use policies an assault. “Colleges and universities would do (RUP) and campus codes of conduct. Comprehensive AUPs well to borrow these legal concepts and formulate and RUPs define who can use a school’s technology resources through campus discussion and debate reasonable and when, why and where they can use them. The policy should definitions and standards to incorporate into campus clearly state that cyberbullying is an unacceptable use of school codes of conduct,” she says. “An individual member technologies, computers and the Internet; provide specific of the community may enjoy free speech but may examples of cyberbullying; and explain the penalties for breaking the policy. Universities and colleges can build many of the same also within the community find their speech impli- expectations into campus codes of conduct, allowing appropriate cates other provisions under the campus code.”28 response to violations. For example, when a Rutgers student died Automation. Technology tools such as the ones discussed in by suicide after being “outed” by other students this report allow students to report incidents while maintaining via webcam, his roommate was eventually anonymity and provide authorities with an effective way to track tried and convicted for invasion of privacy, bias and manage bullying incidences and cases. and intimidation, among other charges.29 ■

23 PLANNING & STRATEGY COMPREHENSIVE PLANNING FOR THE INTELLIGENT CAMPUS

eploying any new technology requires careful, forth. Can a solution be bought off the shelf or does comprehensive planning and strategizing. it need to be developed or customized? Understand DAs your education institution explores the the device, security and architecture needs of each possibilities of intelligent technologies to create solution, and make your decisions based on the efficiencies and cut costs, consider taking the outcome. For example, to implement telepresence, following steps. you must first have a very robust broadband IP network. Can your network handle it? If not, what is Identify areas for improvement. the possibility for a network upgrade? Identify your institution’s biggest pain points — Compatibility. Choose solutions that are processes that receive a high amount of negative compatible with existing infrastructure, applications, feedback. In what ways can you improve them workflows and back-end systems. If you want to to better serve staff, students, parents and the deploy a real-time video feed and you purchased community? IP-based video cameras three years ago, don’t Think about areas where your institution is buy new ones — just find a compatible software bleeding money or lacks funding. Can intelligent application and other tools that provide the technologies be applied to these areas to improve functionality you want. workflows or cut costs? This can help you determine Integration. Explore areas where integrating deployment priorities. systems saves money and creates even more efficiencies, like Nye County School District did Determine priorities and tasks. when it integrated in-class audio, video cameras Based on this analysis, you can develop a and panic alarms. prioritized list of technology initiatives. There are After you’ve created a list of priorities, break each several factors to consider: project down into manageable initiatives. Detail key Organizational goals. Choose solutions that activities, tactics and timelines for achieving them. are most aligned with key institutional goals such as improving safety, enhancing student engagement, Assess technology infrastructure and assets. cutting budgets, increasing enrollment, etc. Prepare an honest assessment of your current Technology strategy. Choose solutions that technology assets, strategies, partners, organizational support your technology strategy, such as those structure, staff, leadership support, etc. Does your that have the most impact, save the most money, infrastructure support the intelligent solutions you are easiest or most cost effective to deploy, and so want to deploy, or are there technology gaps?

24 Evaluate the vendors that you’re working with — forget to consider the long-term budget impact are they carrying their weight, and can they help you such as ongoing support, maintenance and with your priorities as you move forward? Are IT, office software licensing. and teaching personnel comfortable adopting new technologies and workflows? 82% Seek input from all key stakeholders. of education leaders reported that Once you’ve determined your priorities, get creating an intelligent campus is feedback from students, teaching and office staff, IT staff, parents and community members. Don’t be important to their institution. tempted to skip this step — a deployment can only be Source: CDE Intelligent Campus Research Survey, 2014 successful if all stakeholders are engaged and given a forum for feedback and concerns. Educating these Tap into private sector expertise. audiences on the benefits of proposed intelligent Trusted vendors are a great source of information solutions and involving them in the planning and about technologies and deployment strategies. Reach funding processes helps earn their approval. This is out to them in advance of issuing a formal request for especially important for end-user audiences such as proposal (RFP). Vendors can educate you on what students, educators and office staff. works and what doesn’t, preventing expensive and time-consuming wheel reinvention. This will also help Develop a budget. you jump-start the vendor selection process. Funding is often one of the largest and most daunting challenges of launching any new technology Determine training and professional initiative in education. One of the most important development needs. steps for rallying funding support is to develop an ROI Make sure that staff are prepared with proper analysis that shows how the technologies will help training in advance of launching a project. Some pay for themselves in the long term. solutions, such as telepresence, may not require How much money will you save by eliminating much training, but any technology that modifies paper, reducing power usage, redirecting staff to workflow, such as ECM, or automates previously higher value tasks and other efficiencies? Are there manual tasks, such as bus tracking, will likely require opportunities to use new technologies for revenue some training or professional development generation? Work with vendors to understand the real numbers and use these to build a business case Develop benchmarks and define success. for technology investment. Determine how you will measure the success of your intelligent technology initiatives. Work with Determine technology, staffing and other key stakeholders to define the expected outcomes resource costs. and share them with technology partners. Create Keep in mind that cloud-based solutions are a plan for measuring and communicating results considered operating expenses, which could, — engage school board members, trustees, depending on your funding situation, influence administration and community members in a your decision to select a cloud service. And don’t proactive manner as you move forward. ■

25 CONCLUSION A WELL-OILED EDUCATION MACHINE

ome people in the education system might Education leaders indicate that worry that the intelligent campus, relying Sas it does on automated processes and technology plays an integral part in technology, will become a robotic and cold insti- managing the following areas: tution. We see it instead as a well-oiled machine. We’ve discussed many examples of K-12 and higher education institutions that are using intelligent technologies and systems. 75% They’re integrating new technologies with Campus communication existing systems and infrastructure to save (with students, instructors, money, simplifying workflows for operational parents and community) efficiencies and using data gleaned from these systems to improve decision-making. Many are on their way to fully leveraging the Operations (student cash cards and accounts, capabilities of these technologies to connect, electronic payments, etc.) automate and manage their campuses. 59% An intelligent campus leverages technologies in both learning and operations to Campus security create an accessible, sustainable, adaptable, 51 % agile and secure environment. And it uses data generated by intelligent systems to deliver Facilities (HVAC, energy and lighting) efficiencies and cost savings, and create a 46% seamless learning, teaching and campus management experience that benefits all Inventory and assets (including vehicle and fleet management) participants — students, parents, educators, administrators and taxpayers. Instead of 39% creating a mechanical and unresponsive Other campus, these intelligent technologies are 3% helping education institutions focus on their ______most important mission: delivering more I | | | | | | | | | | ■ 0 10 20 30 40 50 60 70 80 90 100 effective student learning and outcomes.

Source: CDE Intelligent Campus Research Survey, 2014

FOR A LIST OF ENDNOTES, download the Special Report at www.centerdigitaled.com/reports

26 INDUSTRY EXPERTS

Most school districts haven’t yet migrated to digital learning in an ‘every day, every “class’ type approach. When they do, they will see a massive growth in data needs, both on and off campus, and this will have a major impact on their ability to support the local curriculum strategy chosen to drive improved graduation and college acceptance rates.” Scott Bennett, National Strategic Opportunity Manager for Education, Sprint Campuses have to function Different end users have different needs “like mini service providers. “and environments, and for a technology And like service providers, the project to be successful, IT teams have to No.1 issue they face is network be able to accommodate all of them.” connectivity. They have to ensure Aaron Klechak, CDW Solution Architect, Unified Communications that everyone has access to the resources they need at all times.” Brian Rose, Director of Product Development, Cox Business Smart data security goes “beyond the capabilities of a point product to include Students don’t understand departmental a very tight alignment of “silos — they expect everything to be connected complementary solutions to and all information to be shared. To meet create greater value for the their expectations, schools and colleges must institution to detect, respond enable data sharing at an institutional level.” to and prevent Advanced Persistent Threats.” Linda Ding, Education Program Specialist, Laserfiche Renault Ross, Technical Architect, Information Protection, Public Sector Strategic Programs, Symantec Intelligence must extend beyond the borders “of the traditional campus, enabling learners and The industry is changing. teachers to leverage resources and technologies Consumers“ in both K-12 and higher from wherever they are to make managing the ed now expect software and services virtual campus more efficient and effective.” to be delivered instantly, in real-time Breck Dewitt, K-12 & Higher Education CTO & Director, EMC and on any device. The cloud is the only model that provides this type of speed and flexibility. Jive is at the forefront of the movement to cloud services in education. The intelligent campus makes use of network Institutions can unify their voice, “automation and real-time systems to consistently video, data and mobility applications, deliver an exceptional student experience.” and communicate more effectively than ever before with Jive Cloud.” Richard Nedwich, Sr. Director of Education, Meru Networks Brian Moore, VP Education, Jive Communications

27 he technological environment in K-12 is constantly • CIPA Filter: ensures a secure and safe online evolving. A campus that was once stocked with pens, learning experience T paper, chalkboards and overhead projectors is now • LMS: supports your curriculum efforts with a robust equipped with tablets, laptops, interactive whiteboards and collaboration platform wireless connectivity. As these technologies become part of • Usage Monitoring: protects against data overage charges the learning environment, administrators, faculty and teachers • IT Help Desk: provides a dedicated education SOLUTION SPOTLIGHT: SPRINT SPOTLIGHT: SOLUTION need turn-key solutions that allow them to focus on what’s technology help desk to answer questions about most important, such as student engagement, rather than your specific deployment spending time on network and device support. Networks Managed by Sprint Sprint’s Wireless Campus Manager ensures students Sprint can handle every aspect of your wireless network have secure access to technology while reducing IT and mobility launch, including installation of dedicated, responsibilities and costs for the campus. The Wireless on-campus networks. With on-campus and in-building Campus Manager provides several benefits: networks solely managed by Sprint, installation, access • Device Staging: provides a turn-key, out-of-the-box points, cabling, controllers and backhaul all become deployment approach for your tablets and notebooks Sprint’s responsibility. Plus, Sprint enables your network that is built to meet your specific curriculum strategy to be scalable by ensuring it is upgraded with the next • Mobile Device Management: provides remote generation of wireless technology — without passing the management of devices from an application, security costs of new hardware to the school (a separate In-Building and control perspective Solutions Agreement with Sprint is required).

Sprint Simplifies the Implementation, Management and Maintenance of the Connected Classroom