Making Your Hospital Stay Better Making the Most of Your Child’S Stay

Patient Care Guidebook Care Patient Making your hospital stay better Making the most of your child’s stay Contents Welcome ....................................... 2 Family Resource Center . 8 How we care ................................... 3 Family Resource Room . .. 8 Family Wellness Center . .. 8 About your stay ................................ 3 Teen Center. .. 8 Getting yourself and your child ready . 3 Theater . 8 Questions? .. 3 Your health and safety .......................... 9 Your health care team .......................... 4 It’s OK to ask . 9 Our care team . 4 Fall prevention . .. 9 MyHealth online health record . 4 Patient I .D . 9 Diversity at Randall Children’s Hospital . 4 Handwashing to protect your child . 9 Your rights and responsibilities . 4 Medication safety . 9 Patient relations. 5 Pain management . 10 Spiritual care . 5 Sleeping safely . 10 Family-initiated rapid response . .. 5 Help with hard medical choices . 5 What about my bill? .......................... 10 Social workers . 5 Can I pay my bill online? . 10 Case managers . 5 Discharge information ........................ 10 Special services ................................ 6 Information for patients, family and friends ..... 11 Art therapists . 6 Bank machines . 11 Arts and recreation . 6 Bus and taxi service . 11 Breastfeeding help . 6 Cell phones . 11 Child Life specialists . 6 Food and Nutrition Services . 11 Education help . 6 Gift shops . 11 GetWell Town .. 6 Mail, flowers and balloons . 11 Translator . 6 No-tobacco rule . 11 Music Rx specialists . 6 Notary public . .. 12 Pathways palliative care healing team . 7 Personal electronics. 12 Pet therapy animals . 7 Photography and videography . 12 Ronald McDonald House. 7 Security, parking and lost and found . 12 Safety Center . 7 Guests . 12 Volunteers . .. 7 Wireless Internet . 12 Special areas for families ........................ 8 After your visit, tell us what you think . 12 Activity Room . 8 Children’s gardens . 8 Family Lounges . 8 Welcome to Randall Children’s Hospital at Legacy Emanuel For generations, Randall Children’s Hospital has provided the most advanced medical care for children . Our staff of more than 600 doctors — including children’s medical and surgical experts, sub-specialists, hospitalists and community pediatricians — work with nurses, therapists and support staff dedi- cated to caring for and treating children . We realize how much trust you placed in us to care for your child . We take that job seriously . As a nonprofit, locally owned health care organization, Legacy Health is here to care for patients . We focus on health and community, quality and innovation, respect and responsibility . Please read this book . We want you and your child to have the best experience with us . Your child’s comfort and care are our first priority . Thank you for allowing us to serve you . Sincerely, George J . Brown, M .D ., FACP Bronwyn J . Houston, MHA, M .A . President and Chief Executive Officer President Legacy Health Randall Children's Hospital at Legacy Emanuel Mission Our legacy is good health for our people, our patients, our communities, our world . Our Values Respect — Treat all people with respect and compassion Service — Put the needs of our patients and their families first Quality — Deliver outstanding clinical services within healing environments Excellence — Set high standards and achieve them Responsibility — Be good stewards of our resources, ensuring access to care for all Innovation — Be progressive in our thinking and actions Leadership — Serve as a role model of good health and good citizenship 2 How we care We believe that you and your family are the most important members of your child’s care team . You play an important role in their healing . This is what we call “family-centered care ”. We want you to help make decisions about how to treat and support your child . We’ve designed our children’s hospital to make it easy for you to be a part of their care . We want you to ask questions any time, day or night . About your stay Getting yourself and your child ready • Do the same routines you would do at home with your child . Bring in any blankets and favorite stuffed You and your family play an important role in your toys . child’s healing . Please: • Young children may not understand why they are • Make yourself and your child’s siblings a part of your in the hospital . Tell them the staff is here to help . Tell child’s care . them that nurses and doctors might wear special • Ask questions . Make sure you understand why your clothes or masks to keep them safe from germs . child is here . Ask questions about your child’s care . • Tell your child what is happening . Tell them to ask Hospital staff will answer your questions . questions . Answer questions honestly . • Remember your own needs . Do whatever works best • Tell your child if you need to leave the hospital . Let for both you and your child . Get rest . Enjoy our sup- them know when you will come back . If you cannot port services . visit, please call your child and their care team . How to help your child feel comfortable and safe: Questions? • Ask your nurse how you can personalize your child’s room . If you need anything, please let us know . We want to answer your questions . We are here to help you and • Let the staff know what your child likes and does your child . not like . Does your child have nicknames, special routines, etc .? 3 Your health care team Randall Children’s Hospital has many doctors, nurses and other medical staff specially trained to treat children . Please make sure all staff tell you who they are . Our care team Pediatric hospitalists and other doctors Your child may have several doctors while at Randall Children’s Hospital . Surgical specialists, anesthesiologists, radiologists and pediatric hospitalists may help your child’s doctor . Pediatric hospitalists are doctors that are trained just to care for children in the hospital . They support your child’s doctor or specialist . Feel free to ask doctors and nurses questions about your child’s care . MyHealth online health record Nursing care MyHealth gives you access to you and your family’s lab results, appointment information, current medica- Randall Children’s Hospital nursing staff are mostly tions, immunization history and after-visit summary registered nurses . They are supported by technicians information from emergency and in-patient hospital and certified nursing assistants . They find out what stays . Learn more and sign up at legacyhealth .org/ your child needs . They will invite you to be a part of myhealth . your child’s care . Feel free to ask the nurses questions . Diversity at Randall Children’s Hospital Teaching programs/students Randall Children’s Hospital values diversity . We prac- All Legacy hospitals are teaching institutions . Educa- tice diversity in how we work with each other, deliver tion programs are held all over the hospital . These care, partner with our community and do business . programs may have medical students, residents, nurs- Diversity is very important to us . We believe that if we ing students and students in other health professions . do the right thing for our employees, our patients and Some students may help with your child’s care . They our communities, then we are doing the right thing will be supervised by a health professional . Please for our business . ask students any questions you may have about your We know that diversity means something different child’s care . to everyone . To us, diversity has three parts: Your rights and responsibilities Randall Children’s Hospital, in compliance with Section needs . Randall Children’s Hospital recognizes and 504 of the Rehabilitation Act and Title VI of the 1964 respects the dignity and individuality of each child Civil Rights Act, provides equal care for patients and admitted to or treated within our facility . For more does not discriminate in admission to, treatment in, information about patient rights and responsibilities, or benefits of its programs and activities on the basis please refer to your patient consent forms signed on of disability, race, color, national origin or other pro- or prior to admission, or request a copy of the Patient tected status . Interpreter services are available at no Rights brochure . charge to patients with specific communication 4 • Representation — Our workforce increasingly represents the growing diversity of the communities Family-initiated rapid response we serve and our world . A Rapid Response Team (RRT) is a team of critical • Inclusiveness — We create a welcoming and care specialists . They rush to the bedside of any inclusive environment for our employees, patients patient that seems to be getting worse . Randall and visitors, and we embrace our differences and Children’s Hospital Rapid Response Team includes similarities . Our patients receive the same level of the child’s nurse, the Pediatric Intensive Care Unit care and access to services, without regard to and charge nurse and a neonatal/pediatric respiratory irrespective of age, race, sexual orientation, gender therapist . The team works with a children’s doc- identity, education, disability, socioeconomic tor to help the patient . If there is an emergency, background or any other attribute . please dial 32911 from your child’s bedside phone • Cultural competency — We deliver care in a way that to contact this team . (A cell phone or phones out- is sensitive to and respectful of the cultural back ground side the hospital will not work ). of our patients and employees . We recognize social justice and health inequities in our communities and work toward improving access to quality health care . Help with hard medical choices Patient relations Our Pathways palliative care team can help you make We want your child to be comfortable here . If you hard decisions . The program has physicians and other have any problems with any of your child’s care, health care team members who know how to help please talk with the unit charge nurse, your child’s families make hard medical choices .

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