Making Your Hospital Stay Better Making the Most of Your Child’S Stay

Patient Care Guidebook

Making your hospital stay better Making the most of your child’s stay

Contents Welcome...... 2 Family Resource Center...... 8 How we care ...... 3 Family Resource Room...... 8 Family Wellness Center...... 8 About your stay ...... 3 Teen Center...... 8 Getting yourself and your child ready ...... 3 Theater...... 8 Questions?...... 3 Your health and safety...... 9 Your health care team ...... 4 It’s OK to ask...... 9 Our care team...... 4 Fall prevention...... 9 MyHealth online health record...... 4 Patient I .D ...... 9 Diversity at Randall Children’s Hospital...... 4 Handwashing to protect your child...... 9 Your rights and responsibilities...... 4 Medication safety...... 9 Patient relations...... 5 Pain management...... 10 Spiritual care...... 5 Sleeping safely...... 10 Family-initiated rapid response...... 5 Help with hard medical choices...... 5 What about my bill?...... 10 Social workers...... 5 Can I pay my bill online? ...... 10 Case managers...... 5 Discharge information...... 10 Special services ...... 6 Information for patients, family and friends. . . . . 11 Art therapists...... 6 Bank machines ...... 11 Arts and recreation ...... 6 Bus and taxi service...... 11 Breastfeeding help...... 6 Cell phones...... 11 Child Life specialists...... 6 Food and Nutrition Services...... 11 Education help ...... 6 Gift shops ...... 11 GetWell Town...... 6 Mail, flowers and balloons...... 11 Translator...... 6 No-tobacco rule...... 11 Music Rx specialists...... 6 Notary public...... 12 Pathways palliative care healing team ...... 7 Personal electronics...... 12 Pet therapy animals...... 7 Photography and videography...... 12 Ronald McDonald House...... 7 Security, parking and lost and found ...... 12 Safety Center...... 7 Guests...... 12 Volunteers...... 7 Wireless Internet...... 12 Special areas for families...... 8 After your visit, tell us what you think...... 12 Activity Room...... 8 Children’s gardens...... 8 Family Lounges...... 8 Welcome to Randall Children’s Hospital at Legacy Emanuel For generations, Randall Children’s Hospital has provided the most advanced medical care for children . Our staff of more than 600 doctors — including children’s medical and surgical experts, sub-specialists, hospitalists and community pediatricians — work with nurses, therapists and support staff dedi- cated to caring for and treating children . We realize how much trust you placed in us to care for your child . We take that job seriously . As a nonprofit, locally owned health care organization, Legacy Health is here to care for patients . We focus on health and community, quality and innovation, respect and responsibility . Please read this book . We want you and your child to have the best experience with us . Your child’s comfort and care are our first priority . Thank you for allowing us to serve you . Sincerely,

George J . Brown, M .D ., FACP Bronwyn J . Houston, MHA, M .A . President and Chief Executive Officer President Legacy Health Randall Children's Hospital at Legacy Emanuel

Mission Our legacy is good health for our people, our patients, our communities, our world .

Our Values Respect — Treat all people with respect and compassion Service — Put the needs of our patients and their families first Quality — Deliver outstanding clinical services within healing environments Excellence — Set high standards and achieve them Responsibility — Be good stewards of our resources, ensuring access to care for all Innovation — Be progressive in our thinking and actions Leadership — Serve as a role model of good health and good citizenship

2 How we care

We believe that you and your family are the most important members of your child’s care team . You play an important role in their healing . This is what we call “family-centered care ”. We want you to help make decisions about how to treat and support your child . We’ve designed our children’s hospital to make it easy for you to be a part of their care . We want you to ask questions any time, day or night .

About your stay

Getting yourself and your child ready • Do the same routines you would do at home with your child . Bring in any blankets and favorite stuffed You and your family play an important role in your toys . child’s healing . Please: • Young children may not understand why they are • Make yourself and your child’s siblings a part of your in the hospital . Tell them the staff is here to help . Tell child’s care . them that nurses and doctors might wear special • Ask questions . Make sure you understand why your clothes or masks to keep them safe from germs . child is here . Ask questions about your child’s care . • Tell your child what is happening . Tell them to ask Hospital staff will answer your questions . questions . Answer questions honestly . • Remember your own needs . Do whatever works best • Tell your child if you need to leave the hospital . Let for both you and your child . Get rest . Enjoy our sup- them know when you will come back . If you cannot port services . visit, please call your child and their care team . How to help your child feel comfortable and safe: Questions? • Ask your nurse how you can personalize your child’s room . If you need anything, please let us know . We want to answer your questions . We are here to help you and • Let the staff know what your child likes and does your child . not like . Does your child have nicknames, special routines, etc .?

3 Your health care team

Randall Children’s Hospital has many doctors, nurses and other medical staff specially trained to treat children . Please make sure all staff tell you who they are .

Our care team Pediatric hospitalists and other doctors Your child may have several doctors while at Randall Children’s Hospital . Surgical specialists, anesthesiologists, radiologists and pediatric hospitalists may help your child’s doctor . Pediatric hospitalists are doctors that are trained just to care for children in the hospital . They support your child’s doctor or specialist . Feel free to ask doctors and nurses questions about your child’s care . MyHealth online health record Nursing care MyHealth gives you access to you and your family’s lab results, appointment information, current medica- Randall Children’s Hospital nursing staff are mostly tions, immunization history and after-visit summary registered nurses . They are supported by technicians information from emergency and in-patient hospital and certified nursing assistants . They find out what stays . Learn more and sign up at legacyhealth .org/ your child needs . They will invite you to be a part of myhealth . your child’s care . Feel free to ask the nurses questions . Diversity at Randall Children’s Hospital Teaching programs/students Randall Children’s Hospital values diversity . We prac- All Legacy hospitals are teaching institutions . Educa- tice diversity in how we work with each other, deliver tion programs are held all over the hospital . These care, partner with our community and do business . programs may have medical students, residents, nurs- Diversity is very important to us . We believe that if we ing students and students in other health professions . do the right thing for our employees, our patients and Some students may help with your child’s care . They our communities, then we are doing the right thing will be supervised by a health professional . Please for our business . ask students any questions you may have about your We know that diversity means something different child’s care . to everyone . To us, diversity has three parts:

Your rights and responsibilities Randall Children’s Hospital, in compliance with Section needs . Randall Children’s Hospital recognizes and 504 of the Rehabilitation Act and Title VI of the 1964 respects the dignity and individuality of each child Civil Rights Act, provides equal care for patients and admitted to or treated within our facility . For more does not discriminate in admission to, treatment in, information about patient rights and responsibilities, or benefits of its programs and activities on the basis please refer to your patient consent forms signed on of disability, race, color, national origin or other pro- or prior to admission, or request a copy of the Patient tected status . Interpreter services are available at no Rights brochure . charge to patients with specific communication

4 • Representation — Our workforce increasingly represents the growing diversity of the communities Family-initiated rapid response we serve and our world . A Rapid Response Team (RRT) is a team of critical • Inclusiveness — We create a welcoming and care specialists . They rush to the bedside of any inclusive environment for our employees, patients patient that seems to be getting worse . Randall and visitors, and we embrace our differences and Children’s Hospital Rapid Response Team includes similarities . Our patients receive the same level of the child’s nurse, the Pediatric Intensive Care Unit care and access to services, without regard to and charge nurse and a neonatal/pediatric respiratory irrespective of age, race, sexual orientation, gender therapist . The team works with a children’s doc- identity, education, disability, socioeconomic tor to help the patient . If there is an emergency, background or any other attribute . please dial 32911 from your child’s bedside phone • Cultural competency — We deliver care in a way that to contact this team . (A cell phone or phones out- is sensitive to and respectful of the cultural background side the hospital will not work ). of our patients and employees . We recognize social justice and health inequities in our communities and work toward improving access to quality health care . Help with hard medical choices Patient relations Our Pathways palliative care team can help you make We want your child to be comfortable here . If you hard decisions . The program has physicians and other have any problems with any of your child’s care, health care team members who know how to help please talk with the unit charge nurse, your child’s families make hard medical choices . They also help case manager or nursing supervisor . decide care goals and help children with conditions that have changed their lives . Team members from Spiritual care many different professions offer emotional, spiritual Randall Children’s Hospital is committed to spiritual and physical care to patients, siblings and families . care . We offer healing spiritual care and pastoral sup- Please ask your nurse or doctor if you would like to port for the whole person — body, mind and spirit . talk with a member of this team . We respect every person no matter what they believe . Chaplains are available 24 hours a day, seven Social workers days a week . You can contact one by calling the oper- Children’s social workers are available to help you plan ator (dial “0”) . for your child’s care . They help with: Chaplains help patients and families through initial • Financial counseling related to discharge planning visits . They also respond to all referrals, crises or questions about health and faith . They are happy to pray at • Community resources the bedside . They are also happy to give sacraments • Supporting you and your family such as communion . They will perform baptisms and If you would like to talk with a children’s social anoint Bibles . You can get scripture recordings from worker, please let your nurse know . the Spiritual Care Department . All pastors, ministers, priests or other representatives Case managers of your faith community are welcome at Randall Chil- Our case managers are all registered nurses . They dren’s Hospital . If you would like anyone to know that help support and educate families going through the your child is in the hospital, please contact Spiritual Care health care system . They coordinate care plans for or your nurse . They can contact the person for you . children with complex health care needs . They also Our chapels are always open . You can go there for help families plan for life after they leave the hospital . spiritual support, meditation and quiet reflection . They help with in-home support, medical equipment The Emanuel Chapel is on the first floor of Legacy and follow-up care . Emanuel Medical Center . The Sparks Memorial Cha- pel is in the lobby of the Legacy Emanuel behavioral health facility (CareMark) . It is near Legacy Oregon Burn Center . 5 Special services

We help care for the emotional, recreational, educa- Breastfeeding help tional and spiritual needs of your child and family . Legacy Lactation Services helps families with sick or To find out about our special programs and services, premature infants . They make sure there is enough please ask your nurse . breast milk and help with breastfeeding at the baby’s Art therapists bedside . They also guide moms on how to maintain milk production . Ask your nurse for information if you Art therapists use the creative art process to help have any questions about breastfeeding . patients and siblings . By creating art, patients become less anxious . The process also helps them deal with Child Life specialists physical or emotional trauma and loss . It encourages Child Life specialists support children before, dur- creativity and self-esteem . In an art therapy session, ing and after medical tests, procedures or surgery . patients and siblings create drawings, paintings and They use play, therapeutic and social activities to sculpture . They also get to express how they feel help patients and families feel more comfortable in about being sick and in the hospital . the hospital . They help all child patients, from infants Arts and recreation through young adults . Ask your nurse for more information . • We offer special events, holiday and birthday celebrations . Education help • Our healing gardens are quiet and peaceful spaces . Multnomah Education Service District offers help • Randall Children’s Hospital has an art collection with with education . Teachers and educational assistants more than 200 pieces . Throughout the hospital, you provide services to students who are hospitalized and will find inspiring spaces that help the healing pro- for their school-age siblings . School work is coordi- cess . Textures, colors, plants and animals from the nated through your child’s school . Students can do Willamette Valley, coast, desert and Cascades are part the school work in the hospital classroom or at their of our hospital’s four color choices . We hope you will bedside . explore this art from local artists and galleries . We GetWell Town also hope you will find comfort and healing from it . GetWell Town is a bedside TV system that entertains • The Children’s Art Galleries offer a chance for patients and educates patients . You can block the Internet or and siblings to display artwork . This encourages specific sites . To do that, go to the “Parents” tab on the patients and siblings to express themselves and be a main menu . part of a community while in the hospital . The galleries also feature art from students in the Portland area . Translator If you do not speak English or have special communication needs, you can use our translation services . Ask your nurse for more information .

Music Rx specialists Music Rx specialists use music to give your child relief from fear, anxiety and pain . This program has won awards . Music therapists, specialists and trained volunteers from the Children’s Cancer Association use scientifically proven music therapy to help children escape, and to show anger, frustration and joy .

6 Pathways palliative care to your social worker, case healing team manager or nurse if you would like to stay at the house . The Pathways palliative care team Also, you can find local hotels helps children with conditions at www .legacyhealth .org . To find that have changed their lives . out more, ask your nurse . Team members from many different professions offer emotional, Safety Center spiritual and physical care and Randall Children’s Hospital comfort to patients, siblings and Safety Center offers a variety of other family members . below-retail-cost safety prod- Pet therapy animals ucts, hands-on practice and one-on-one education . Our goal Pet therapy animals are specially is to keep every child safe . trained and certified . They bring The Safety Center is located hope, love and cheer to children in in the Legacy Emanuel Medical the hospital . You need a doctor’s Center atrium . Visit the Safety order to have a pet therapy visit . Ask your nurse for Center online at legacyhealth .org/safetycenter . more information if you would like to arrange a visit with a pet therapy animal . Volunteers Ronald McDonald House Hospital volunteers help with patient activities . They also give emotional support to patients and families . Ronald McDonald House is on the Legacy Emanuel Medical Center campus . It is like a hotel or “home away from home” for families with seriously ill children . Talk

7 Special areas for families

Activity Room The Activity Room is on the sixth floor . It is where group art activities, medical play and special events take place . Child Life and art therapy staff schedule use of the room .

Children’s gardens The Terrace Garden is on the third floor . It is an outside space for all seasons of the year . It has places to rest in the sun, shade or under cover from rain . The garden changes with the seasons . It is open 24 hours every day . The Children’s Garden is on the Legacy Emanuel campus . It has an outdoor space for Family Resource Center your child and family to play and explore . It has beau- The Alexandra Ellis Family Resource Center is on the tiful plants and birdlife for all seasons . It also has sculp- fourth floor . Here, you can learn more about your tures from local artists . All year long, there are Nature child’s illness online or through reading materials . It Stations . The garden is open 24 hours a day . is open 24 hours a day . To use, you need to get a key Family Lounges card from the information desk in the main lobby . Family Lounges are on the fourth, fifth, sixth, seventh Family Resource Room and eighth floors . They have small kitchens and areas The Family Resource Room is on the second floor . It to relax . The lounges have toys and games . They are offers online resources at a private computer desk . It is open 24 hours a day . open every day from 8 a .m . to 8:30 p .m .

Family Wellness Center The Jackson Hill Wellness Center is on the fourth floor . It is for parents to use 24 hours a day . It has two cardio machines, mats, balls and light weights for yoga and stretching . To use, you need to sign a form and get a key card from the information desk in the main lobby .

Teen Center The Teen Center is on the seventh floor . It has video and table-top games for teenagers and families . The Teen Center is open from 9 a .m . to 9 p .m .

Theater The Randall Children’s Hospital Theater is on the eighth floor . To use it, contact the Child Life staff .

8 Your health and safety

Randall Children’s Hospital is committed to high Handwashing to protect your child quality and safe care for patients and their families . The easiest way to prevent infection is to keep your If you see inappropriate behavior, please tell the hands clean . Please wash both hands completely with charge nurse, or call Administration at 503-276-6537 . soap and water for at least 15 seconds . Then dry them It’s OK to ask with a clean towel . Wash your hands often every day . You can also use alcohol hand cleansers . You can find “It’s OK to ask” about anything . Asking questions helps these throughout the hospital . patients get better and stay safe . Important: Clean your hands after you go to the Children heal faster and stay safer when their parents bathroom . Clean your hands before and after you eat . are part of their care . We rely on you to give us correct Please ask your family, friends and health care team information . We want you to ask us questions . to wash their hands, too . We expect all caregivers to Remember, we are here to help you . wash their hands before and after touching patients . If Here is how you can help with your child’s care: fall you do not see your doctor, nurse or other health care prevention, patient I D. ., handwashing, medication team member clean their hands, please remind them . safety, pain management and sleeping safety . Please Some caregivers may need to wear gloves, a gown, remember, “it’s OK to ask” about anything at any time . mask or eyewear . Those help keep your child and the Fall prevention caregivers safe . Our hospital might not be familiar to you . Patients can Medication safety fall when they try to get out of bed or off an exam table Medication errors are the most common health care on their own . Staff members are here to help your mistakes made in U .S . hospitals . You can help prevent child get up and around . Please always ask for help . these mistakes . Make sure we know about all medi- Floors that are not carpeted may be slippery . Hospi- cines your child is taking . tal beds may be higher than your child’s bed at home . Please help us keep your child safe . Remember: Always ask: • Some medicines may make your child sleepy or dizzy . Always help your child get in and out of bed . • Why your child is receiving any Also, help them to the bathroom or call for your medications nurse to help . • What they are • Do not let your child run in rooms or hallways . Ask • If they could interact with any medications your nurse what footwear will help keep your child your child is already taking from falling . • If there are side effects • Keep your child’s room free from anything that could make them trip . Please bring a list of all your child’s medicines, but • Do not let your child climb on the furniture or jump not the medicines themselves . Please keep this list on the bed . with you at all times . Please put over-the-counter and herbal medicines on the list . Please also write down • Always keep the crib or bedside rails all the way up . any allergies your child may have . During your child’s Patient I.D. hospital stay, we provide all medicines your doctor orders . If your child’s own medicine is needed, a phar- When your child is admitted to the hospital, they will macist will identify the medicine to make sure it is receive an I .D . bracelet . Your child needs to wear the what the doctor ordered . I D. . bracelet until they are discharged from the hospi- Before you leave the hospital, please make sure you tal . Our staff will look at the I .D . bracelet before treat- understand how your child should take medications . ments, medications and procedures . The I .D . bracelet helps keep your child safe . 9 Please ask any questions you might have about your Sleeping safely child’s medications . Your nurse or pharmacist will be We want you to be with your child while they are in happy to answer . the hospital . You might become very tired and fall Pain management asleep while holding your child . If so, your child could fall from your arms . Please take care of your child You child may need pain medicine . We will give it to when you are awake and alert . If you start to feel tired, your child . We also have other ways to help your child put your child in their crib or bed . Please put the side with pain . Please call your nurse if you think that your rails all the way up . Please do not sleep with your child child is in pain . It is our goal to do everything we can on your bed . This will help keep them safe . to help your child’s pain .

What about my bill?

Do you have questions about insurance coverage or If you do not have insurance, Legacy gives qualified financial assistance? Ask our financial counselors for patients without insurance a discount . Please call help . They are on-site Monday through Friday, from Legacy Patient Business Services at 800-495-7076 if 8 a .m . to 4:30 p .m . Call 503-413-4075 . you have questions . If you have questions after your child leaves the You can also find answers at www .legacyhealth .org hospital, call Legacy Patient Business Services between under “For patients and visitors ”. 8 a m. . and 5:30 p m. ,. Monday through Friday: Can I pay my bill online? Oregon — 503-413-4048 Yes . You can pay online with our secure website . You Washington — 360-487-4048 can use a major credit card . You can also agree to an Toll-free — 800-495-7076 electronic withdrawal from your checking or savings If you have insurance and have given us your current account . Go to www .legacyhealth .org and choose insurance information, we will send bills to your insur- “Pay your bill ”. ance company .

Discharge information

Your child’s health care team will let you know, ahead You might want extra help the first 24 hours after of time, when your child can leave the hospital . You discharge . Caregivers get tired, too . Your family may will receive a discharge order when it is time for your want to have other people help for a while . child to go home . Our nursing staff will help you get To make going home easier: ready . They will show you how to care for your child at • Get easy-to-prepare foods . Have healthy, frozen home . foods in your freezer . Please have transportation ready for the day your child is set to go home . Please have the transporta- • Know whom to call in case of an emergency . tion available by 11 a .m . on that day . Before you leave, • Think about how to get your child to the next medi- please make sure you have all of your belongings . If cal appointment . you used the hospital safe, please ask your nurse to • Ask for help . There are many community resources help you get back what you stored there . available .

10 Information for patients, family and friends

Bank machines Courtyard Café There are bank machines on the Legacy Emanuel The Courtyard Café is in the east wing of Legacy Emanuel . Medical Center campus in the atrium and next to It is open Monday–Friday from 6:30 a .m . to 2:30 p .m . U .S . Bank in the main hospital . Heartbeat Café Bus and taxi service The Heartbeat Café is in the medical office building You can get a bus schedule in the hospital lobby or atrium at Legacy Emanuel . It is open 24 hours a day, by calling: seven days a week . • TriMet at 503-238-RIDE (in Oregon) Gift shops • C-Tran at 360-695-8918 (in Washington) The Randall Children’s You can also call for a taxi from your child’s room or gift shop is on the first your personal phone . floor . It has gifts, flowers, greeting cards, toys, Cell phones balloons, plush animals, Cell phones can affect some of our medical equip- personal care items, ment . Please help keep our patients safe . Do not use reading material and your cell phone in marked areas . As a courtesy, please stationery . Days and put your cell phone on vibrate in patient care areas . hours vary . The Legacy Emanuel Food and Nutrition Services Gift Shop is on the first floor by the hospital’s main We give all patients nutritionally balanced meals . We entrance . It is open seven days a week . also fulfill special dietary needs . On occasion, your The Gallery in the Atrium is in Legacy Emanuel’s child could have tests that delay their meal . When this medical office building atrium and is open Monday happens, they will get their meal after their tests . Your through Friday . child can get snacks and nutritional supplements to Mail, flowers and balloons meet special diets . Just ask your child’s nurse . We have food options for you and your guests . We will deliver mail to each patient’s room . We will Room service is available from 6:30 a .m . to 7:30 p .m . forward it after discharge . You cannot have flowers or A host will visit to give you a menu and describe the plants in critical care areas . We do not allow latex bal- program, or you can ask a member of the nursing loons . Some people are allergic to them . We do allow team for a menu . You can order any time during the Mylar balloons . day by calling 32EAT (32328) . We prepare food after No-tobacco rule receiving each order . Your child may eat what they want and when they want . You and your family can Legacy Health and Randall Children’s Hospital are get a guest tray for $5 for breakfast and $10 for lunch tobacco-free . This is for everybody’s health . We do not and dinner . Ask your host or call 32EAT (32328) for a allow tobacco use of any kind . This includes cigarettes, guest tray . You can pay by debit or credit card and chewing tobacco and cigars . No tobacco is permitted exact cash only . on any property owned or leased by Legacy Health . All employees, patients, visitors and guests who want Kite Café to smoke or use tobacco products must leave the The Kite Café is in our hospital lobby . You can get property . healthy and kid-friendly food there to take away . They Thinking of quitting smoking? also serve fresh fruit smoothies and coffee drinks . It is open Monday–Friday from 8 a .m . to 4 p .m . Legacy Health can help you live a tobacco-free life- style . Have you thought about quitting? Have you 11 tried to stop smoking? Do you lighted parking structures . We wish you could finally quit once also offer free parking in other and for all? You can do it . No one posted visitor areas . We have says it will be easy, but there are limited parking for motorhomes . tips and tools that will help you . After hours, from 8:30 p .m . to Legacy offers classes on quitting; 5:30 a .m ., the front doors will be call 503-335-3500 or 360-487-3500 . locked . During this time, please • We have info you can read that park in the Emergency Depart- will help you stop smoking . ment parking lot on the west side of the building . You can • There are different kinds of medi- enter through the Emergency cine that will help you . Department . • There are also local and national organizations that will help you with tips and Guests support . We believe that parents and families are the most Ask your child’s nurse about any of those . important member of a child’s care team . They play an important role in their healing . This is the heart of our Notary public family-centered care . We want you to be a partner in your child’s care . We want you to help make decisions We offer notary services to patients for free . Ask your about how to treat and support your child . You are nurse for more information and availability . welcome any time, day or night . Personal electronics Your child’s room has a bed for parents . The hospital has many family areas . These include lounges, kitch- To keep our patients safe, government safety codes ens, a wellness center and garden . Randall Children’s restrict the kinds of personal electrical equipment you Hospital wants families to stay together as much as can use in hospitals . Please do not plug in hair dryers, possible . Please remember that your child needs rest . shavers, etc . You are welcome to use and charge your We want visitors to help keep a restful environment cell phones, tablets and personal computers . If you for all of our patients . have questions, ask your nurse to contact Facilities . When you visit, please remember: Photography and videography • Siblings are welcome during visiting hours and When you take pictures or videos of your child should be with an adult at all times . with any device (including phones), please respect • Please do not visit if you are ill or have recently been the privacy of all patients and our staff . If you are exposed to illnesses . going to take pictures of a birth in the Family Birth • Symptoms of infection, which can spread to patients Center, you must get permission from the mother and make their illnesses worse, include runny noses, and physician/midwife . coughs, sneezes, upset stomachs, fevers and rashes .

Security, parking and lost and found Wireless Internet Legacy Safety and Security Services is available 24 We offer wireless Internet for free . Please select hours a day by calling 503-413-7911 . You can ask them LHS-PublicNet to connect . For technical support, questions about parking . You can also ask them for an contact your Internet service provider . escort to your car . We offer free parking in all of our

What did you think of your visit? We want to know what you thought of your time with us . Please let us know how we can do better . You may receive a phone call from Press Ganey Research . They will help you evaluate our service . Please take a few minutes to tell them about your experience with Legacy . Your comments will be completely confidential . They will help us make sure that every patient receives excellent care .

Dialing instructions Calls within the hospital — Dial the last five digits of the phone number . Local calls — Dial 9, then desired number . Special telephones (TDD) are available for the deaf Long-distance calls — Dial 9-0-area code-desired and hearing-impaired . Contact your nurse for assis- number . Long-distance calls must be charged to a tance . Calling card telephones are available by the credit card or placed as a collect call . chapel and near the main lobby of Legacy Emanuel .

Randall Children’s Hospital at Legacy Emanuel...... 503-276-6500

Hospital departments and services Children’s Units Admitting...... 503-276-9150 Children’s Cancer and Blood Disorders Program Billing...... 503-413-4048 ...... 503-276-9300 Child Life...... 503-413-2740 Children’s Day Surgery...... 503-276-6900 Gift shops Children’s Day Treatment Center...... 503-276-9350 Auxiliary Gift Shop ...... 503-413-4272 Children’s Emergency Department. . . 503-276-9100 Gallery in the Atrium...... 503-413-4338 Neonatal Intensive Care Unit (NICU). . . . 503-276-9200 Randall Children’s Hospital Gift Shop. . .. 503-276-9125 Pediatric Development and Rehabilitation Financial counselor...... 503-413-4075 ...... 503-413-4505 Lactation (breastfeeding) services . . . . . 503-413-2800 Pediatric Intensive Care Unit (PICU). . . . . 503-276-9500 Patient Business Services ...... 503-413-4048 Pediatrics 4th floor ...... 503-276-9400 Pharmacy — outpatient...... 503-413-4225 Pediatrics 6th floor...... 503-276-9600 Physician referral services ...... 503-335-3500 Pediatrics 7th floor...... 503-276-9700 Security, parking, and lost and found. . 503-413-7911 Pediatrics 8th floor...... 503-276-9800 Spiritual care ...... 503-413-4151 or “0” Legacy Health hospitals Surgery waiting area ...... 503-413-4745 Legacy Emanuel Medical Center...... 503-413-2200 TDD (for deaf and hearing impaired) ...... TTY 711 Legacy Good Samaritan Medical Center. . . 503-413-7711 Legacy Meridian Park Medical Center. . . . 503-692-1212 Legacy Mount Hood Medical Center. . . . 503-674-1122 Legacy Salmon Creek Medical Center. . .. 360-487-1000 Legacy Silverton Medical Center...... 503-873-1500 CHC-4419-0916 ©2016 318073 Biz card slits on back cover pocket, centered

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