What's Inside
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FEBRUARY 2018 Volume 31 ● Issue 1 what’s inside What Causes Pain? New York researchers on quest to identify cause of oral cancer pain to help alleviate it .......3 So, How Was Your Visit to the Dentist? Keys to ensuring a positive patient experience from beginning to end ..................5 Speaking the Same Language Electronic delivery of health records requires digital systems that can communicate flawlessly with each other ........................6 Smart Home Touro College of The perils of living in a digital environment. Dental Medicine Jeffrey Galler, D.D.S. Opens Dental t all started with a chocolate thick shake from After extensive consultations with decorators who are Carvel…. patients of ours, my wife and her fellow conspirators It’s not my fault that we pass the ice cream decided that our bedroom wallpaper, although beautiful Health Facility store on the way home from our dental office. and unblemished to my untrained eyes, would best be My wife, who besides being my office manager is changed at the same time. TOURO COLLEGE OF DENTAL MEDICINE unveiled also my best friend and harshest critic, said, “Will stopping “And,” this cabal declared, “while planning your new its new state-of-the-art dental health facility in for a thick shake help you fit into your black suit?” color scheme, we might as well change the furniture, the November on the college campus in Hawthorne, I BY JEREMY WELLS ILLUSTRATION I resent rhetorical questions and I resent diet remind- window treatments, the lighting and, at the same time, Westchester County. The facility, known as Touro ers. So, of course, I felt absolutely compelled to stop and junk the flat screen TV for a wall-mounted Smart Screen Dental Health, is the educational training com- buy an extra-large, extra-thick, chocolate thick shake with television.” ponent of the college. It began accepting patients extra chocolate chips. They smiled sympathetically at my protests. in January. Despite sipping as quickly as possible, I couldn’t Touro Dental Health is a modern dental treat- finish it by the time we got home. I carried the remain- GETTING SMART ment center housed in a former IBM research facili- ing drink up to our bedroom and, to my wife’s utter Doing business with patients is fraught with hidden dan- ty. It serves as an advanced educational training horror, accidentally spilled it over our beautiful, artisan gers. This malevolent gang of experts produced an electri- platform in clinical dentistry, as well as the site for turquoise rug. cian, also a patient of mine, to educate me on the mani- comprehensive, affordable care for residents of the And that’s when the trouble began. fold advantages of owning a Smart TV. lower Hudson Valley, Westchester County and met- It was a conspiracy. ropolitan New York, including seniors, adults and THE MIGHT-AS-WELLS One after another, they all expressed shock that a children. In addition to basic dental exams and Carvel does not, but absolutely should, post warning professional who practices dentistry with every modern, preventative care, students and faculty will provide signs, cautioning consumers that chocolate shake stains digital, computerized, electronic gizmo could possibly be cosmetic dentistry, advanced dental reconstruction on rugs are totally resistant to removal. A succession of satisfied living in an analog home. and TMJ diagnosis and treatment. housecleaners, rug shampooers and carpet specialists were “First,” they explained, “you absolutely must have a College officials are hopeful the treatment unsuccessful. smart thermostat that you can set with your personal center will help ensure access to care for under- “Well,” my wife declared, “this carpet needs replacement.” served populations and others in the community Feeling guilty, a weak, “Okay, dear,” was all I could manage. continued on page 2 who seek low-cost dental care. z “A Nest Cam features a functional, high-resolution Smart Home continued from page 1 security camera that allows you to monitor children and nannies throughout the day,” they advised. preferences, schedule, and a personalized sensor that I tried explaining that we no longer have chil- automatically adjusts the room temperature. dren or nannies at home, but that I would like to “Then,” they continued, “smart lighting is a must. EDITOR observe my goldfish remotely from my cell phone. Just imagine being able to adjust the color and hue Chester J. Gary, D.D.S., J.D. Their enthusiasm was undampened. based upon your mood; imagine being able to dim the “Are you ever nervous about leaving something lights from your smart phone; and, imagine the bene- MANAGING EDITOR plugged in once you’re out of the house? WeMo Mary Grates Stoll fits of the lights automatically turning off when the switch devices can help! Would you like to have a sensor registers lack of motion in the room!” semi-autonomous robot vacuum the house without ADVERTISING MANAGER I recalled sitting in my accountant’s new, needing human supervision? The new model Jeanne Deguire ultra-modern office two months ago when the Roomba is now available! lights suddenly went out. The sedentary CPA sud- “You can remotely control door locks with Smart ART DIRECTORS denly sprang out of his chair and started frantically Lock! Logitech Harmony Home Control can remote- Kathryn Sikule/Ed Stevens flapping his arms up and down. “The sensors turn ly control up to eight remote devices at one time!” off the lights every so often if they don’t detect I sighed and promised to consider all their proposals. NYSDA OFFICERS motion,” he explained. Lawrence J. Busino, D.D.S., President Brendan Dowd, D.D.S., President Elect The electrician continued. “In today’s environ- SLEEPLESS ON LONG ISLAND Payam Goudarzi, D.D.S., Vice President ment, it is imperative for a house to feature a smoke That night, I slept fitfully and had a vivid nightmare. Mark J. Weinberger, D.D.S., Treasurer and carbon dioxide Nest Protector that, besides I dreamt that I woke one morning in a dark, cold Steven Gounardes, D.D.S., Speaker of the House screeching loudly, turns on the lights if it senses you are Mark J. Feldman, D.M.D., Executive Director room. I clapped my hands to turn the lights on, and Chad Gehani, D.D.S., ADA Trustee walking in the dark, and also notifies your cell phone.” heard the garage door opening. I clicked the remote While listening to his sales pitch, I googled on my night table to raise the thermostat tempera- PRINTER “Nest Protect” and found that one reviewer wrote, Fort Orange Press, Albany ture, and heard the coffee maker turn on. “This device is good for causing you to have a While showering, I must have produced too much The NYSDA News (ISSN 1531-684X) is published quarterly, in panic attack! And, if you ever produce smoke by steam, because the smoke detector began screeching. February, May, October and December, by the New York State Dental getting a little too sloppy cooking dinner, quickly I turned on my electric shaver, and heard the Association, Suite 602, 20 Corporate Woods Boulevard, Albany, NY turn off any non-emergency alarms right from the 12211-2370. Subscription rates are $5 per year to members of the garage door close and my car start automatically. New York State Dental Association; $10 per year, or $2.50 per issue, Nest app, rather than disconnecting the whole While dressing, my automatic tie rack started for nonmembers. Periodicals postage paid at Albany, NY. Send address thing out of frustration.” spinning wildly out of control. The electrician’s face changes to NYSDA News, Suite 602, 20 Corporate Woods Boulevard, I continued to listen politely. Albany, NY 12211-2370. appeared on my Smart Screen TV. They went on to promulgate the purchase and “Dr. Galler,” he exclaimed, “get downstairs immedi- Editorial and advertising offices are at installation of Amazon Echo, which not only plays Suite 602, 20 Corporate Woods Boulevard, Albany, NY 12211-2370. ately. Instead of boiling coffee, you caused the water in Telephone (518) 465-0044. music, but also connects you to a voice-activated your fish tank to roast your goldfish!” Fax (518) 465-3219. digital assistant that can tell you the weather, browse I woke up screaming. My wife claims that I kept E-mail [email protected]. the web for random information and set alarms for shouting, “Carvel! Chocolate thick shake!” z Web site www.nysdental.org. calendar events. My wife asked, “Can it warn me if Dr. Galler is Dr. Galler is a general dentist from Brooklyn and a frequent con- trying to eat a gallon of Häagen-Dazs?” tributor of humorous articles to the NYSDA News and New They ignored her and continued. York State Dental Journal. Navigating the Office Lease Minefield Signing a lease without fully understanding the terms, could jeopardize your dental practice for years to come. Alain Sabbath hat happens when you sign a dows or foot traffic. The doctor pulled out his lease to dental office lease without review the “relocation clause” and was horrified to reviewing it for risks? Consider learn that the landlord had full rights to move him the case of Dr. Brown. After under these circumstances. What’s more Dr. Brown associating for several years, had just 30 days to vacate, and all associated moving Dr. Brown was finally ready to open his own practice. expenses, including demolition, the move and the WHe found a location and was presented with the den- build-out of the new space, were entirely his financial tal office lease by a prospective new landlord. responsibility—a cost of $200,000. The lease agreement is one of the most expensive Ten years later, the lease expiry date had arrived and contracts dentists will ever sign in their career.