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Exploring the Causes of Conflict in Franchised Restaurant Industry: Evidences from the Court Records Siti Nurhayati Khairatun Mohd Sharif Iowa State University

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Exploring the Causes of Conflict in Franchised Restaurant Industry: Evidences from the Court Records Siti Nurhayati Khairatun Mohd Sharif Iowa State University Iowa State University Capstones, Theses and Graduate Theses and Dissertations Dissertations 2018 Exploring the causes of conflict in franchised restaurant industry: Evidences from the court records Siti Nurhayati Khairatun Mohd Sharif Iowa State University Follow this and additional works at: https://lib.dr.iastate.edu/etd Recommended Citation Mohd Sharif, Siti Nurhayati Khairatun, "Exploring the causes of conflict in franchised restaurant industry: Evidences from the court records" (2018). Graduate Theses and Dissertations. 16419. https://lib.dr.iastate.edu/etd/16419 This Dissertation is brought to you for free and open access by the Iowa State University Capstones, Theses and Dissertations at Iowa State University Digital Repository. It has been accepted for inclusion in Graduate Theses and Dissertations by an authorized administrator of Iowa State University Digital Repository. For more information, please contact [email protected]. Exploring the causes of conflict in franchised restaurant industry: Evidences from the court records by Siti Nurhayati Khairatun Mohd Sharif (Siti Nurhaya Mohd Sharif) A dissertation submitted to the graduate faculty in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY Major: Hospitality Management Program of Study Committee: Tianshu Zheng, Major Professor Eulanda Sanders Byron Brehm-Stecher Young-A Lee Eric D. Olson Thomas Schrier The student author, whose presentation of the scholarship herein was approved by the program of study committee, is solely responsible for the content of this dissertation. The Graduate College will ensure this dissertation is globally accessible and will not permit alterations after a degree is conferred. Iowa State University Ames, Iowa 2018 Copyright © Siti Nurhayati Khairatun Mohd Sharif, 2018. All rights reserved. ii TABLE OF CONTENTS Page LIST OF FIGURES ....................................................................................................................... iv LIST OF TABLES ...........................................................................................................................v ABBREVIATIONS ....................................................................................................................... vi ACKNOWLEDGEMENTS ......................................................................................................... viii ABSTRACT ................................................................................................................................... ix CHAPTER 1: INTRODUCTION ....................................................................................................1 Background of the Study ..............................................................................................................1 Problem Statement ........................................................................................................................3 Purpose of the Study .....................................................................................................................4 Objectives of the Study .................................................................................................................5 Significance of the Study ..............................................................................................................5 Research Questions .......................................................................................................................6 Dissertation Organization .............................................................................................................7 Definition of Terms.......................................................................................................................7 CHAPTER 2: REVIEW OF LITERATURE .................................................................................11 An Overview of Global Franchising Industry ............................................................................11 Franchising Development in the U.S. .........................................................................................15 Restaurant Franchising in the U.S. .............................................................................................17 Dynamics Relationship in Franchising .......................................................................................20 Control by the Franchisor over Franchising Affairs ................................................................20 Satisfaction of the Franchisees .................................................................................................21 Conflict between Franchisor and Franchisee ...........................................................................22 Theories on Conflict in Franchising ...........................................................................................23 Trends in Franchise Research .....................................................................................................32 Research Design of this Study ....................................................................................................37 CHAPTER 3: METHODOLOGY .................................................................................................40 Introduction .................................................................................................................................40 Content Analysis Framework of this Study ................................................................................40 Triangulation in Data Collection ................................................................................................41 Data Triangulation Protocol .....................................................................................................42 Methodological Triangulation Protocol ...................................................................................44 Representativeness of Samples ...................................................................................................46 Data Collection Process ..............................................................................................................47 iii Coding Frame...........................................................................................................................48 Unit of Analysis .......................................................................................................................49 Retrieval of the Data ................................................................................................................50 Data Analysis Methods ...............................................................................................................56 First Phase: Manual Coding .....................................................................................................56 Intercoder Reliability Test .......................................................................................................61 Second Phase: CAQDAS Coding ............................................................................................64 Data Management .......................................................................................................................67 Prior to Research Process.........................................................................................................68 During the Research Process ...................................................................................................69 After the Completion of Research Process ..............................................................................70 CHAPTER 4: FINDINGS .............................................................................................................71 Introduction .................................................................................................................................71 Findings.......................................................................................................................................71 IFA Database ...........................................................................................................................71 New York State Unified Court System ....................................................................................75 Chapter Summary .....................................................................................................................121 CHAPTER 5: DISCUSSION AND RECOMMENDATIONS ...................................................122 Introduction ...............................................................................................................................122 Discussion .................................................................................................................................122 Implications of the Findings .....................................................................................................129 Theoretical Implications ........................................................................................................129 Practical Implications.............................................................................................................130 Limitations and Future Research ..............................................................................................132 REFERENCES ............................................................................................................................134 APPENDIX A: AGREEMENT OF NEW
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