CQU Contents

CQU at a Glance ...... 4

Vice-Chancellor & President’s Report and 2005 Outlook ...... 5

Organisation ...... 7

Highlights and Challenges of 2004 ...... 12

Strategic Plan 2003 - 2007 ...... 13

Review of Activities ...... 26

Performance Reporting & Benchmarking ...... 35

Corporate Governance ...... 49

Appendices - Financial Reports

Contents 1 Communication Objectives

The aim of Central Queensland University’s Annual Report © Central Queensland University 2004 for 2004 is to: Copies of the 2004 Annual Report are available from the Office of the Registrar and Chief Compliance Officer highlight the University’s performance and at Central Queensland University, Bruce Highway, achievements in line with the goals and objectives Rockhampton, Qld, 4702. Ph: +61 7 4930 9777. detailed in its Strategic Plan 2003–2007; The Report is also available online at http://www.cqu.edu.au demonstrate the University’s effective management of resources; Feedback in writing to the above address is invited.

meet the University’s formal reporting requirements to the State Minister for Education.

This report will be of interest to Members of Parliament, CQU staff, students, prospective students, key stakeholders, other universities, researchers and interested members of the wider community.

Central Queensland University is also referred to as ‘CQU’ throughout this report. Further Information

This report was produced by the Office of the Registrar and Chief Compliance Officer at Central Queensland University.

Printed by Central Queensland University’s Publishing Unit.

Print run and cost: 650 at $6.55 per copy

ISSN 1320-0062

2 Communication Objectives Chancellor’s letter to the Minister

The Honourable Anna Bligh, MP

Minister for Education Education House

Mary Street

Brisbane Qld 4000

Dear Minister

In accordance with section 46J of the Financial Administration and Audit Act 1977, and the Central Queensland University Act 1998, the Council of Central Queensland University is pleased to transmit to you the following report upon the proceedings of the University during 2004.

As Chancellor, it has been an interesting year to watch the University’s dramatic growth in international full-fee-paying student numbers, the turnaround in the University’s finances to positive numbers and the progress of implementation of the Phillips Curran review.

We started working in 2004 together with our commercial partner on significant restructuring of C_Management Services to put that entity on a sound business footing for the future. I look forward to completing that exercise in 2005.

I also look forward to growth in student numbers in our regional campuses in 2006. This is an important priority for us this year.

Yours sincerely

R. C. FRITSCHY

Chancellor

R. C. Fritschy, Chancellor

Chancellor’s Letter 3 CQU at a Glance

Central Queensland University (CQU) is a CRC for Integrated Engineering Asset multi-campus university with campuses in Management Rockhampton, Bundaberg, Gladstone, Mackay and Emerald plus delivery sites on the Sunshine Coast. Campuses wholly operated by CQU: The University also operates international campuses in Sydney, Brisbane, Melbourne, Gold Coast and Fiji. Rockhampton In addition, CQU has offshore delivery sites in Hong Kong and Singapore. Bundaberg CQU was founded in 1967 as the Queensland Gladstone Institute of Technology (Capricornia). It became the Mackay Capricornia Institute of Advanced Education in 1971 before a transition phase as the University College of Campuses and/or delivery sites operated in association with Central Queensland in 1990. CQU achieved University other higher education organisations: status in January 1992. At that time the University was known as the University of Central Queensland. Emerald (with Central Queensland Institute of The name was changed on 1 January 1994 to Central TAFE, relocated to the Agricultural College in Queensland University. June 2004)

CQU now offers a wide range of undergraduate Noosa Hub (with Education Queensland) and postgraduate courses on-campus and by distance education through the Faculties of Arts, Health Sunshine Coast (with University of Sunshine and Sciences; Business and Law; Education and Coast) Creative Arts (including the Central Queensland Conservatorium of Music); the James Goldston Campuses and/or delivery sites operated in association with Faculty of Engineering and Physical Systems; and C_Management Services: Informatics and Communication. Sydney (with C_Management Services)* CQU hosts the Institute for Sustainable Regional Development and four designated research centres: Melbourne (with C_Management Services)* Brisbane (with C_Management Services)* Centre for Environmental Management Gold Coast (with C_Management Services)* Centre for Railway Engineering Fiji (with Campus Group Fiji) Centre for Social Science Research Primary Industries Research Centre Multifunction delivery sites: CQU is also a partner in four Co-operative Hong Kong (with Hong Kong College of Research Centres (CRCs): Technology)

CRC for Coastal Zone, Estuary and Waterway Singapore (with Hartford Global Holdings Management Management Systems) CRC for Cast Metals Manufacturing (* CQU has a 50% interest in C_Management Services) CRC for Railway Engineering and Technologies 4 CQU at a Glance Vice-Chancellor & President’s Report

Review and 2005 Outlook strategies and facilitating the coordination of the implementation processes associated with the Review. 2004 was an exciting and challenging year for In conjunction with the Organisational Review, Central Queensland University, which saw a number the University commenced a renewed strategic of significant events. Professor Glenice Hancock planning process under the guidance of the Deputy retired as Vice-Chancellor and President at the end Vice-Chancellor (International and Corporate). It of July and I commenced in that role in early August. is envisaged that phase one of this process will be Long-standing Chancellor, the Honourable Justice completed by mid-2005 with the submission to the Stanley Jones also retired in 2004 and Mr Rennie University Council of a new Strategic Plan. Fritschy was installed as Chancellor on 6 March 2004. A new University Council was also installed on 12 The University also commenced preparations in June 2004. earnest for the Australian Universities Quality Agency audit, which is being led internally by the Registrar I would like to take this opportunity to acknowledge and Chief Compliance Officer. CQU is scheduled the outstanding contributions of Professor Hancock, to make its portfolio submission in July 2005, with Justice Jones and the previous University Council in the Auditor’s visit scheduled for October 2005. positioning CQU well for the future challenges ahead. The Registrar and Chief Compliance Officer also In terms of other senior appointments, Professor had responsibility for leading the University in the Jack Wood commenced as Deputy Vice-Chancellor implementation of Minister Nelson’s higher education (International and Corporate) and Professor James reforms and extensive work was undertaken in 2004 Mienczakowski as Deputy Vice-Chancellor (Academic in order to prepare CQU for the new era in higher and Research) on 5 January 2004. Mr John Nelson education in 2005. accepted appointment to the position of Deputy The financial performance of the University Vice-Chancellor (Resources), following Mr Jim continued to strengthen during 2004, with a significant Tolhurst’s brief tenure in this position on the retirement increase in student enrolments on the Australian of Professor Kevin Fagg in September 2004. All three International Campuses. The Queensland Auditor- Deputy Vice-Chancellors currently have contracts to General reported that the results of CQU’s 2003 the end of 2005. Ms Pippa Croucamp, Director of the audit showed a continuing improvement in relation Financial Services Division, resigned from her position to the operation of the University’s internal control in August 2004 and Mr Kieran Smith was appointed to procedures and processes and commended the this position for an interim period. University for achieving a successful unqualified audit. The University commenced an extensive review of The Auditor-General approved that the 2004 audit of its organisational and financial operations during the the University and controlled entities be contracted out. year and appointed consultants Phillips Curran to advise CQU continued to receive external plaudits in 2004 the University in relation to a broad review of its and achieved 5-star ratings in The Good Universities financial and strategic directions, structure and staffing. Guide for positive graduate outcomes; non-government The Phillips Curran Review involved wide-ranging earnings; international enrolments; cultural diversity; input from various stakeholders including University indigenous participation and credit given for TAFE Council members, staff, students and joint venture studies. partners. An Organisational Review Team was established, under the direction of the Deputy Looking ahead to 2005, the initiatives commenced Vice-Chancellor (Academic and Research), which in 2004 to position CQU as a strong and dynamic has responsibility for formulating implementation University will continue. A new Faculty structure

Vice-Chancellor & President’s Report 5 Vice-Chancellor & President’s Report

will be introduced, reducing the number of Faculties from five to three, which will address both economic and strategic issues in order to produce the required changes in program development and inter-disciplinary cooperation necessary for CQU to succeed in the future. The Organisational Review will continue to be implemented and a new senior management structure will be determined and implemented from the beginning of 2006.

CQU’s international operations will continue to be enhanced and further developed, and in particular the Sydney International Campus will be expanded to new premises and there will be a renewed focus on increasing enrolments at the Fiji International Campus. The University will also commence a thorough repositioning of its future directions in terms of program offerings and research, with the view to ensuring it is well prepared for the educational program demands expected to be encountered over the next decade.

I am excited about the prospects for CQU in the future and look forward to continuing to work with all of our stakeholders to achieve our goals.

Professor John Rickard Vice-Chancellor & President

Professor John Rickard Vice-Chancellor & President

6 Vice-Chancellor & President’s Report Academic & Administrative Structure

Council Registrar & Chief Compliance Offi cer Vice-Chancellor & President

Deputy Deputy Deputy Vice-Chancellor Vice-Chancellor Vice-Chancellor (International & Corporate (Academic & Research) (Resources) Development)

Faculties Financial Services Division International Operations Student Administration

Research Staff & Student Services Division Marketing & Media Services Legislative Compliance

Library Industrial Relations University Relations Council Secretariat

IT for Teaching & Web Services IT Division Alumni Executive Appointments

Asset Management/Facilities Div. of Teaching & Learning Services University Foundation Internal Audit Management

LEID Centre Student Recruitment Capricornia College Quality (Governance)

University Publications Nulloo Yumbah Bookshop University Statistical Collections (including Handbook)

Oversight of Academic Board Budget Committee Direct Edge Annual Report

Quality (Academic) Quality Management & Coordination Quality (International Operations)

Regional Campus Heads Continuous Improvement Unit CQU Press

Travel Crew

Academic & Administrative Structure 7 Academic & Administrative Structure

Principal Officers as at 31 December 2004 Dean (International Programs) Professor Debbie Clayton, BAppSc(Maths) CIAE, Chancellor GradDipScEd, MAppSc WAIT, MACS Rennie Fritschy, BEng(Chem) Sydney, BEc WAust, FIEAust, Head, CQU Bundaberg GAICD Professor Alex Grady, BSc(Hons) Syd, PhD Otago

Vice-Chancellor and President Head, CQU Gladstone Professor John Rickard, BSc(Hons), PhD London, FANZAM Associate Professor Robert Prater, BA, DipTertEd, Deputy Vice-Chancellor (Resources) MEd(Hons) UNE John Nelson, BCom Qld, FCPA Head, CQU Mackay Deputy Vice-Chancellor Professor Phillip Clift, BEc(Hons) Qld, MSc Edin, FSS (International and Corporate Development) Director (CQU International) Professor Jack Wood, BCom Melbourne, BEd Monash, Kathy Ramm, BBus, GradDipMgt CIAE, MEcon UNE, FCPA MEdAdmin, PhD Alberta Director (Division of Facilities Management) Deputy Vice-Chancellor (Academic and Research) Phil Hancock, BInfoTech(CompSc) CSU, AFAIM Professor Jim Mienczakowski, CertEd Webb, DipCSSD, BEd, MA London, PhD Griffith Director (Division of Library Services) Graham Black, BA Griffith, GradDipLib CCAE, MBA CQU, Registrar and Chief Compliance Officer AALIA Kenneth Window, BA, MPubAdmin Qld, MEdAdmin UNE, FAIM, FCIS Director (Division of Staff & Student Services) David Swann, BCom, MBA Qld, AFAHRI President (Academic Board) Professor Alan Knight, BA Qld, PhD Wollongong Director (Division of Student Administration) Leanne White, BA CQU Dean (Faculty of Arts, Health & Sciences) Professor Errol Payne, MSc Qld, MChem UNSW, MRACI, Director (Division of Teaching & Learning Services) CChem Jeanne McConachie, GradCert(Man), Masters(PSM) Flinders, DBA SCU Dean (Faculty of Business & Law) Professor Catherine Smith, BA (Hons) Middlesex, MSc Director (Division of University Relations) London, PhD WAust, AFHARI, AIMM, MIPD, ANZAM, Ricki Jeffery, BEd QUT, DProf CQU MAICD Director (Financial Services Division) Acting Dean (Faculty of Education & Creative Arts) Kieran Smith, FCPA Professor Richard Smith, CertTeach Sydney, BEd, BA Director (Information Technology Division) (Hons), PhD(Acting)Qld Ian Jenkins, BEc Qld, AAII, MACS

Acting Dean (Faculty of Informatics & Communication) Director (Nulloo Yumbah) Assoc Professor Tickle, Kevin, BSc, MScSt Qld, PhD Assoc Professor William Oates, BA, MEd (Curriculum Stud) Griffith, MIEAust, AStat UNE, DipTeach (Prim)GCAE Dean (James Goldston Faculty of Engineering & Physical Systems) Professor Elizabeth Taylor, AO, BEng UNSW, LLB(Hons) UTS, FIEAust, CPEng

8 Academic & Administrative Structure University Council

CQU Committee Structure Council Vice-Chancellor & President Academic Board Executive Committee Faculties Other

Executive Committee of the Board Property & Finance Committee Vic-Chancellor’s Forum Faculty Education Committee Chancellory/Student Association Executive Education Committee of the Board Audit Committee Planning & Development Committee Faculty Assembly Academic Staffi ng Committee Program Review Group Risk Management Committee International Strategy Group Faculty Research Committee Equity & Diversity Committee Resources Sub-Committee Campus Advisory Committees Performance & Quality Action Group Faculty Industry & Community General Staffi ng Committee Research Committee Ceremonial & Honorary Awards Committee Health & Safety Committee Advisory Committee Joint Consultative Committee Human Ethics Committee Staff & Student Committee Budget Committee Faculty Planning & Development Board Audit Action Group Animal Ethics Committee Senior Appointments Committee IT Steering Committee Enrolment Issues Group Postgraduate Research Advisory Panel Statutes Committee IT User Group Handbook Working Party Professional Doctorate Committee IT Standards Group Web Management Committee Appeals Committee Copyright Advisory Committee Student User Group Exclusions Committee Timetable Management Committee Academic Assessment Committee for Students with Disabilities ESOS Advisory Group

Academic Promotions Committee

VC, DVC’s & Faculty Assemblies Meeting Profile of CQU Council Director-General of Education or nominee Ms Lynne Foley, BEc, DipEd Qld, AMusA

22 members President of Academic Board Professor Alan Knight, BA Qld, PhD UOW The Council is responsible for the management and control of the total operation of the University, which President of the Central Queensland University includes its day-to-day affairs, property holdings and Student Association financial management. The Council has responsibility Mr Brendan Kirkman for overseeing, monitoring, assessing and management Members appointed by the Governor-in-Council of all commercial and academic activities. It acts in all Cr Glenn Churchill, Dip Frontline Mgt Aust Ins Ed Train, matters to advance the interests and aspirations of the GradCertMan CQU, Dip Public Safety QPS, AIMM University. Miss Leesa Jeffcoat, BA, BEd(Dist) CIAE, MEd Admin Qld Dr Ken King, BSc(Eng) Hons London, MSc PhD Leeds, The term of the current Council, which was CertTeachFHE Portsmouth, FAIM, CDec constituted in June 2004, concludes in June 2007. Mrs Laurie Lefcourt, BA Finance WOnt, CA, ACA Council meetings are held on a bi-monthly basis, Dr Victor Mason, BSc(Eng), PhD S’ton, FIEAust, RPEQ normally on the third Monday of each alternate month. Ms Megan Morris, DipPhysio Qld Official members (as at 31 December, 2004) Mr Jim Tolhurst, BComm, MBA Qld, FCPA, FCIS, MAICD Mr Charles Ware, BA, LLB(Hons) Qld, MBus(PubMgt) QUT, CHAIR MLGMA, FAICD Chancellor Mr Rennie Fritschy, BE(Chem) Syd, BEc WAust, FIEAust, GAICD

Vice-Chancellor and President Professor John Rickard, BSc(Hons), PhD Lond, FANZAM

University Council 9 University Council

Elected members Farewell to Long Standing Chancellor Three elected members of the academic staff On 6 March 2004 the University said farewell Dr John Fitzsimmons, BA(Hons), PhD Adel, GradCertOnlineLearn Ecowan to its long serving and highly esteemed Chancellor, Associate Professor Leone Hinton, RN, GradDipEd(Tert) the Honourable Justice Stanley Jones. Justice Jones’ DDIAE, MEd(Ed Admin) Adel initial service to the institution was as Chairman of Dr Richard Whitwell, BEc(Hons) ANU, MFinMgt CQU, PhD the By-Laws Committee in 1975. He subsequently UTS, DipLaw NSWLPAB, ASA, CMA, AFAIM became a member of Council, Deputy Chairman of the Council from 1987 to 1989 inclusive and Chancellor from 1990 to 2004. One elected member of the general staff Dr Andrew Vann, BEng(Hons) NottTrent, PhD Brist, GradCertBusAd USC

One elected member of the student body Ms Lauren Danastas, BBus(Acct), BBus(Hons) CQU

Two members elected by Convocation Ms Leanne McMurtrie, BA(Dist) CQU, MDisStud Newcastle (NSW) Mr Thomas Rosier, AssDipBus CIAE, BComp CQU, JP (Qual), FNIA

Additional members appointed by Council Mr Ross Dunning, AC, BEng(Hons), BCom Qld Justice Jones’ last service as Chancellor was to Ms Lynne Sheehan, BHlth(Nurs) CQU, RN participate in the ceremony inaugurating the new Secretary Chancellor, Mr Rennie Fritschy, formerly Deputy Chancellor and formerly the Chief Executive Registrar & Chief Compliance Officer and Secretary Officer of Queensland Alumina, Gladstone. to Council Mr Kenneth Window, BA, MPubAd Qld, MEdAd NE, FAIM, FCIS

Minute secretary

Anne Harzer Elected and appointed members (other than the Chancellor) serve up to and including 11 June 2007, unless otherwise indicated.

Honourable Justice Stanley Jones

10 University Council University Council

Council Record of Attendance 2004

Please note a change in Council Membership from 12 June 2004:

No. of Meetings Total Possible Attended Meetings Mr Ali Abusalem 1 1 Cr Paul Bell 0 3 Mr Clem Campbell 3 3 Cr Glenn Churchill 4 5 Ms Lauren Danastas 6 8 Mr Ross Dunning 3 6 (Leave of Absence 2 meetings) Mr Robert Fisher 3 3 Dr John Fitzsimmons 5 5 Ms Lynne Foley 7 8 Mr Rennie Fritschy 8 8 Professor Glenice Hancock 5 5 Associate Professor Leone Hinton 5 5 Dr Ken King 4 5 Mr Brendan Kirkman 1 1 Professor Alan Knight 6 8 Ms Laurie Lefcourt 3 5 Mr James Jensen 3 3 Ms Leesa Jeffcoat 2 5 Honourable Justice Stan Jones 1 1 Dr Vic Mason 5 5 Mr Gary McMurtrie 5 6 Ms Leanne McMurtrie 6 8 Ms Megan Morris 7 8 Mrs Suellen Ohl 3 3 Professor John Rickard 3 3 Mr Tomas Rosier 3 8 Ms Lynne Sheehan 5 8 Ms Sharon Smith 2 3 Mr John Tait 2 3 Mr Jim Tolhurst 5 5 Dr Andrew Vann 4 5 Mr Charles Ware 8 8 Dr Richard Whitwell 5 5

University Council 11 Highlights and Challenges of 2004

Highlights Challenges

CQU ended 2004 with 22 660 students, 54.44% CQU commenced a review of its operations of whom were domestic students aged 25 and and appointed consultants Philips Curran to over. Most of the domestic student load was in advise in relation to a broad review of its the external or mixed modes. The University financial and strategic directions, structure and employed 1360 staff members not including those staffing. An Organisational Review Team was employed by Australian International Campuses established, under the direction of the Deputy (DEST 2004). Vice-Chancellor (Academic and Research), which has responsibility for formulation of strategy and The top four sources of domestic students coordination of the implementation. by statistical division were Fitzroy, Mackay, WideBay/Burnett and Brisbane (DEST 2004). In conjunction with the Organisational Review, the University commenced a renewed strategic CQU students came from 109 different countries planning process under the guidance of the Deputy (DEST 2004), and most are studying at the Vice-Chancellor (International and Corporate). It Australian International Campuses. is envisaged that phase one of this process will be completed by mid-2005 with the submission to the 85% of CQU bachelor degree graduates secured University Council of a new Strategic Plan. full-time employment within six months of completing their degrees according to the CQU commenced preparations for the Australian Graduate Careers Council of Australia ‘GradStats’ Universities Quality Agency audit. CQU is data compared with a national average of scheduled to make its portfolio submission in 79.9%. CQU students from the areas of building July 2005, with the Auditor’s visit scheduled (100%), nursing (97.1%), accounting (93.4%), for October 2005. The Registrar and Chief agriculture (91.7%) and social work (91.7%) were Compliance Officer also had responsibility for particularly successful gaining employment. leading the University in the implementation of Minister Nelson’s higher education reforms. CQU retained its 5-star rating for graduate outcomes in The Good Universities Guide 2005 (released in 2004). The Guide gives CQU a total of six top ratings and the University also gains 4 stars (above average) for entry flexibility and graduate starting salaries. The top ratings for CQU are: positive graduate outcomes; non- government earnings; international enrolments; cultural diversity; indigenous participation; and credit given for TAFE studies.

12 ReportHighlights 2002 and Challenges of 2004 Strategic Plan 2003 – 2007

Context the changing nature of career and employment Central Queensland University (CQU) continues opportunities for our Australian and international to evolve as a strong player in Australian Higher students and of visa and residency requirements of Education. While sharing some characteristics with our international students; other universities in regional Australia, it continues the changing and heightened expectations of an to develop its own unique characteristics, which increasingly diverse student population allow it to contribute to five Central Queensland local communities (Bundaberg, Emerald, Gladstone, Mackay the changing nature of work and associated staff and Rockhampton); to the Central Queensland region; performance; the need for lifelong learning to to the State of Queensland; to national Australia; and support career change and development; to international communities, regions and countries. entry into a new set of Enterprise Bargaining CQU has a credible reputation for supporting its negotiations for the period 2003- 2006; students, wherever they are located; for identifying and responding to the needs of its Central Queensland an increasingly competitive higher education communities; for the flexibility of its program sector which will undergo some significant delivery; for the employment success of its graduates; redefinition when the outcomes of the for the durability, creativity and responsiveness of its Commonwealth Government Review of Higher staff to changing circumstances; and for successfully Education are promulgated and implemented catering for a rapidly expanding international student during the period 2003-2006; population. It has developed one of the most multi- cultural profiles of any Australian university and thus the ever-expanding suite of legislation affecting has the opportunity to culturally enrich its programs the operations of the University and the financial and the experiences of its students and staff. impacts of compliance; and This University is operating in a complex cost escalations which have exceeded revenue environment where challenges and opportunities escalation. abound. These challenges and opportunities arise from During its first decade of operation as a university a range of sources: (1992-2002), CQU developed a complex structure the changing nature of the regional communities of campuses reflecting its commitment to providing we serve, with recent impacts of drought and higher education opportunities for students in Central significant industrial developments being Queensland and Australia and, through commercial particularly noteworthy; approaches, to extending those opportunities to international students. During that first decade and in the increasing social and economic emphasis on the years since, technological developments have been globalisation and commercialisation with the harnessed to increase the speed of response to student recent impact of terrorism, warfare and global demand wherever it is located and to enhance the transmission of diseases creating a new layer of quality and standards of our educational programs and challenges; our teaching. Academic and social support programs continue to be developed for our students so that their the preoccupation of the Australian community prospects of success are strengthened. with the changing nature of the world in relation to economic, social and political contexts;

Strategic Plan 2003Report – 2002200713 13 Strategic Plan 2003 – 2007

In this second decade of the University’s excellence in research processes, ethics and development, a fresh look is being given to where outcomes; the University is heading. In accordance with the recommendations of the Phillips Curran report, a engagement with and relevance to its local Central comprehensive University strategic planning operation Queensland communities and industries and to the has commenced aimed at presenting the University broader national and international communities; Council by mid-2005, with a new Strategic Plan for consideration and adoption. a global outlook in relation to its standards, its curriculum, its campuses, its students and its staff; Vision Statement inclusiveness, flexibility, accessibility, equity and Our vision is to be: the use of appropriate technology in the delivery of its programs; a unified university, delivering a diverse range of programs at campuses in several Australian states teaching methodologies and media which cater to and at a number of overseas locations; the diversity of learners’ needs, their individual learning styles and the creativity of staff; acknowledged universally as a leader in flexible teaching and learning and well focused research; professionalism and integrity in all the operations which support its mission; acknowledged as contributing strongly to the sustainable development of the communities and a learning and workplace environment that regions in which we operate. encourages and supports the well-being of students and staff and requires students and staff We will strengthen our essence as a university to demonstrate honesty, courtesy, tolerance and while operating successfully in an increasingly civility; commercial and competitive world. responsiveness to the increasing need to address, Mission in both its programs and its operations, global issues of environmental sustainability; and Central Queensland University will provide: an overall approach that values innovation and a local, national and international programs of determination to lead positive educational change. education, research and scholarship and hence bring The CQU learning community will be characterised by:

intellectual, social, cultural and economic benefits a commitment to the principles of lifelong learning to the Central Queensland region, Queensland and and information literacy; Australia. the acquisition of knowledge, skills, processes and Values values to enable positive participation in an ever- changing world; and The University values and has a commitment to demonstrate: the development of learning values and excellence in its teaching and research programs, strategies appropriate to a wide range of learning and in the quality of its graduates; environments.

14 Strategic Plan 2003 – 2007 Strategic Plan 2003 – 2007

Goals Goal 1: CQU will have appropriate management, governance structures, quality systems and processes in place to enable corporate goals to be met.

Priority Objectives KPIs Outcomes 1.1 To develop and implement Strategic Plan completed and Second year of Strategic Plan a coherent framework revised annually by June 2003 - 2007 and set of processes each year. Acting on the for effective, ongoing Annual Operational Plans recommendations from the institutional planning. constructed and revised Phillips Curran Report at the end (30 Nov. each year). of 2004, the DVC (International Annual Budget constructed and Corporate) commenced the to support Strategic and process to renew the institutional Operational Plans strategic plan and develop a (30 Sept. each year). planning framework and cycle. 1.2 To implement systematic University Strategic Plan for Completed reviews of courses, Research finalised and approved Management Plan for Teaching and programs and research – June 2003. Learning 2004 - 2008 direction to enhance the University Strategic Plan for quality of teaching, learning External review of the Institute for Teaching and Learning finalised and research across the Sustainable Regional Development and approved – September 2003. University. commenced September 2004. Review of programs across the Report to be presented to university completed September University in March 2005. 2003 and implementation Review of courses and programs commenced December 2003. were undertaken in accordance Review of academic legislation, with the database monitored policies and procedures for through Academic Board. all campuses completed and Content Management System submitted June 2003 and developed to enable an resulting revisions introduced authenticated database for all December 2003. University policies 1.3 To ensure that the most All processes and systems All Student Service Line appropriate student-centred related to enrolment, recording Action Requests analysed and systems, processes and of examination results and recommendations made and support mechanisms are in graduation are reviewed annually adopted, including online result place to facilitate equitable (September 2003, 2004, 2005) advice, e.rolment and Student access, academic progress and improvements introduced Administration Information Guides and success for all CQU for following year (January 2004, consolidated in one document. students. 2005, 2006). Marking and Grades Upload Investigation, resolution and process reviewed, grades now implementation of structural available to students earlier in enhancements/upgrades to main terms. Peoplesoft and other strategic IT New server, system upgrade platforms. and new fields within PeopleSoft to ensure compliance with government legislation and to enhance PSHE performance during peak periods.

Strategic Plan 2003Report – 2002200715 15 Strategic Plan 2003 – 2007

Priority Objectives KPIs Outcomes 1.4 To ensure improvements Favourable audit reports Achieved required by Queensland received. Achieved Audit Office are Annual accounts certified implemented and without qualification by mid that unqualified audit March each year. certification of annual accounts becomes a predictable annual outcome. 1.5 To identify and implement Cash deficit for 2003 reduced to 2003 - Deficit $4.6m, strategies for cost less than $1mil (31 December 2004 - Surplus $16.5m containment and revenue 2003). This issue has been taken on expansion. Cash surpluses achieved in board with Phillips Curran review subsequent years (December and is still in development. 2004, 2005, 2006). A revenue enhancement strategy developed by December 2003 to identify, investigate and assess emerging commercial opportunities. 1.6 To develop appropriate Costing approaches for current Still being developed, expected costing strategies to enable programs and courses on costing model to be completed coordination of revenue Central Queensland campuses by 15/5/2005. and expenditure and to developed and approved - As above measure the impact of December 2003. business decisions across As above Costing approaches for delivery all programs and activities. of programs in international campuses (AICs) and in overseas locations - December 2003. All new course and program proposals include an approved costing formula prior to consideration for implementation - October 2003. 1.7 To ensure that the CQU web page reviewed and Completed in 2003. Faculties most appropriate new format approved - June and Divisions now moving communications and 2003. towards using standard University information technology Online handbook further template for websites. infrastructure are in place developed - June 2003. Completed in 2003 with further to support the staff and improvements underway. students of the University. Preparation for change from WebCT to Blackboard as Blackboard implemented as the course delivery tool completed University’s supported learning - December 2003. management system. Technical Post implementation review and staff development support of the Next-Generation provided. Videoconferencing (video over Completed in 2003. IP) completed July 2003 and required adjustments made December 2003.

16 ReportStrategic 2002 Plan 2003 – 2007 Strategic Plan 2003 – 2007

Priority Objectives KPIs Outcomes 1.8 To have systems in place Self-assessment and mock audit Quality Management Framework to meet the standards of completed March 2004. endorsed by the Planning and an AUQA audit whenever Adjustments and improvements Development Committee in June scheduled. made December. 2004. Conducted self-review in December 2004 in preparation for Australian Universities Quality Agency audit scheduled for October 2005.

Goal 2: CQU will develop mutually beneficial partnerships with its rural, regional and international communities. There will be knowledge exchange through teaching, research and consultancy.

Priority Objectives KPIs Outcomes 2.1 To improve knowledge of, Community surveys about CQU Conducted activities to gather interest in and support undertaken, compared annually data to provide an evidence-based for CQU and its programs and appropriate strategies built framework for implementing a within the local, regional, into annual revisions of strategic strategic shift in CQU toward a national and international plan – October 2003, 2004, marketing oriented culture. communities in which it 2005. Conducted research to operates. benchmark marketing activity and to provide accurate information to decision makers at CQU. Increased the suite of University publications creating a broader range of corporate materials based on testimony that can be defended.

Strategic Plan 2003Report – 2002200717 17 Strategic Plan 2003 – 2007

Priority Objectives KPIs Outcomes 2.2 To develop procedures Research and publications Strong partnerships established for ensuring that our of Institute for Sustainable with government, industry and campuses, programs and Regional Development (ISRD) the community. Strong strategic research contribute to the receive regional and national research and commercial linkages development of sustainable acknowledgement for their also established with networks management practices. contribution to sustainable of national Universities such as management practices. the ARC networks and Centres of Centre for Environmental Excellence. Management develops programs CQU played a major role in and demonstrates contributions contributing to State and Federal to sustainable environmental Policy on sustainable regional management. economic development. CQU as an organisation CQU tendered its electricity demonstrates reduction in supply on the contestable market. consumption of water and A 10% ($150 000) reduction electricity and demonstrates in electricity cost across all sustainable management of all campuses was realised in 2004, resources. in spite of a 10% increase in usage. Water saving strategies included: water saving plumbing fittings, and automatic sprinkler systems watering at night. The outcome has been the reduction of water usage (Kls) at CQU Rockhampton in 2004 of 20%. 2.3 To continue to improve the Numbers, retention, progress CQU continues to strive to meet participation, retention and and graduation rates of students DEST access, participation, success rates of equity from low socio-economic retention and success targets. groups targeted by CQU. backgrounds, disability groups Access by females in the non- and women in non-traditional traditional areas of architecture areas of study increased by 5% & building and engineering & per annum. related technologies improved in 2004. The Apparent Retention Rate for students with a disability increased significantly in 2004. CQU continues to draw a substantial proportion of its students (some 30%) from low SES backgrounds based on the State distribution.

18 ReportStrategic 2002 Plan 2003 – 2007 Strategic Plan 2003 – 2007

Priority Objectives KPIs Outcomes 2.4 To continue to improve Number of indigenous students The Tertiary Entry Program participation, retention participating in access and maintained enrolments during and success rates of undergraduate programs 2004. The ATSI TEP students indigenous students. increased by 5% - annually. at the Correctional Centre Retention, progress and completed courses and have graduation rates of indigenous maintained enrolment. undergraduate students ATSI undergraduate enrolments improved by more than increased in 2004 as did the 3% - annually. retention rate. Numbers of indigenous students There was a significant enrolled in postgraduate studies increase in the number of ATSI with CQU increased annually. postgraduate students in 2004. Numbers of indigenous The second ATSI PhD will postgraduate students graduate in February 2005. completing programs of study Postgraduate completions are increased annually. steadily increasing. 2.5 To work in partnership with Current and proposed programs, Discussions occur on an ongoing Regional Development research and consultancy basis. Director of the ISRD is Organisations (RDOs), Area reviewed and developed in proactive in this area. Consultative Committees consultation with Regional Ongoing (ACCs) and ATSIC for Development Organisations, appropriate program, Area Consultative Committees research and consultancy and ATSIC – September 2003. development. Evaluation of programs include feedback from RDOs, ACCs and ATSIC – December 2003. 2.6 To engage CQU Alumni CQU Alumni profiles regularly Key alumni profiles regularly in promotion of the published in all CQ communities. published in newspapers and University and in mentoring A trial Alumni Mentor Program University websites. and supporting current introduced on one CQ campus Alumni encouraged to attend students. and one AIC – December 2003. CQU events and network with both staff and students. The AIC program has been deferred due to restricted resources mid 2003. Designed and implemented research instruments that captured a ‘snapshot’ of perceptions of CQU alumni to broaden the collection of data from stakeholders to inform marketing strategy and tactical decision making, both for the present and future.

Strategic Plan 2003Report – 2002200719 19 Strategic Plan 2003 – 2007

Priority Objectives KPIs Outcomes 2.7 To respond effectively to Analysis of incentives for CQU continues to investigate Government incentives for regional development offered at all opportunities for regional regional development. both State and Commonwealth development, and to engage with Government levels and local, state and Commonwealth determination of strategies for Governments and their agencies adoption by CQU – June 2003. to ensure continued regional Successful application of these development. incentives to CQU CQU achieved an increase - research funds of 10.7% in undergraduate - capital development funds international students and a - scholarship and student support massive 61.6% increase in funds postgraduate international Increased participation of students on CQ campuses. international students in CQU programs at CQ campuses December 2003 (2004 & 2005).

Goal 3: CQU will maintain its standing as a successful provider of programs for international students. It will emerge as a unified university in which the integration of programs for international and domestic students is a distinguishing characteristic. The whole academic and social experience of our students and staff and the fabric of our communities will be enriched by the diverse cultural mix of our students and teaching locations.

Priority Objectives KPIs Outcomes 3.1 To ensure all programs Annual evaluation mechanism Academic Board approved the and courses are current developed for curriculum review Review of Programs and Courses in terms of global and implementation of changes Policy in May 2004. The policy developments. identified as necessary provides maximum review - Mechanism developed by periods for programs and courses September 2003 as well as review guidelines. - Annual reviews conducted Development began on an (2003, 2004, 2005, 2006). electronic business system for the approval of program and course proposals. Within this system, review dates for newly approved programs and courses will be set. Academic Board approved the initial schedule of program reviews in December. Mandatory course and teacher evaluations implemented across all sites. Data publicly available on University website. GDS/CEQ received over 70% response. 5 stars for 4 criteria.

20 ReportStrategic 2002 Plan 2003 – 2007 Strategic Plan 2003 – 2007

Priority Objectives KPIs Outcomes 3.2 To ensure all staff have Staff development programs 2004 Teaching Showcase held development opportunities constructed to achieve this to showcase teaching issues appropriate to teaching goal by December 2003 and related to working in a global and research in a global introduced across the University environment. Refereed papers environment. by December 2004. were published on the Studies in Learning, Evaluation, Innovation and Development website URL: http://sleid.cqu.edu.au// Teaching and Learning Seminars identified flexible learning and teaching issues each week during term in 2004. Evidence of the Seminar Series titles can be found at: http://aus.calsplus.com/cqu_ general_sd Reflective Teachers Group assists staff who are teaching in diverse circumstances with diverse student groups. Blackboard training for staff both in design and functionality regarding delivery to diverse groups of students in distributed learning environments. 3.3 To review current Council working party and Reports from review received approaches to the senior management complete a by Council. Implementation management of program review of current management incorporated into CQU delivery for international of international program delivery Organisational Review and students and change where – June 2003. corporate structures review. appropriate. Council, management and staff Major review of structuring determine the overall strategy to of C_Management Services be adopted by the University in commenced late 2004. relation to internationalisation for the period 2004-2010. - partnerships - contractual arrangements - locations - delivery methods - programs by December 2003. 3.4 To harness opportunities Integrate the identification of Commenced development of for CQU in the international emerging opportunities for strategy in line with strategic education sector. the provision of international planning process, through the education services in the International Strategy Group and strategic planning process. wider CQU strategic planning. Develop an international education strategy by December 2003 to investigate and assess identified opportunities.

Strategic Plan 2003Report – 2002200721 21 Strategic Plan 2003 – 2007

Priority Objectives KPIs Outcomes 3.5 To prepare CQ Campus strategies developed Developed a draft strategic plan communities for the by all CQ campuses for the to increase international student introduction of international introduction of international participation at CQU campuses, students to all CQ students. focus on program pathways campuses. Resource needs assessed. and support. Limited by Faculty resource constraints. Cultural awareness programs developed for staff, local students and local communities. 3.6 To continue to be an CQU demonstrates successful Continued successful recruitment active participant in the participation in international from identified countries Queensland Government markets identified as priority particularly China. Participation in program for attracting areas by State Government. market development with QETI international students to CQU contributes to the in Japan, Korea, UAE and Latin Queensland. identification of markets for the America. State to pursue. Participated in the Queensland CQU continues to attract state Government Cricket Tour to India and national recognition for Won regional exporter and finalist its success as an exporter of in State Export Awards educational programs. 3.7 To ensure CQU meets Annual surveys of staff and Completed audits and staff the expectations of student satisfaction introduced training for ESOS compliance students, staff, State and repeated annually at Gladstone, Bundaberg and and Commonwealth - introduced by December 2003 Rockhampton campuses. Governments in terms of - implemented annually Participated in DEST/DIMIA audit student support, customer thereafter of the Melbourne International service, academic - changes made in light of Campus, which received an standards. outcomes. excellent report. CQU continues to demonstrate Educational Services for Overseas Students (ESOS) Compliance through successful ESOS audit outcomes.

22 ReportStrategic 2002 Plan 2003 – 2007 Strategic Plan 2003 – 2007

Goal 4: CQU will respect the diversity of its student population by responding flexibly to the learning needs of students. Priority Objectives KPIs Outcomes 4.1 To evaluate, develop and All Faculties have Teaching Faculties were not required to update, in annual cycles, and Learning Strategic Plans. produce Teaching and Learning the Teaching and Learning 30.6.03. plans due to the organisation Management Plan. Faculty Plans inform the review review, however Deans and of the University’s Teaching and Directors will report annually Learning Management Plan against KPIs in the University’s – December 2003. Teaching and Learning Plan. Quality Management Framework for Teaching and Learning Element approved including reporting and monitoring processes. 4.2 To introduce and regularly A program developed and trialled Compulsory induction introduced update staff induction and in at least one school within each for all new academic staff training programs which Faculty - December 2003. including casual appointees. will include the teaching Program refined and Teaching Showcase conducted. requirements and learning implemented across the outcomes expected within Teaching and Learning Grants University – December 2004. the Faculties and Schools. awarded. Vice-Chancellor’s Teaching Award was given to one Faculty for a team of four staff members. 4.3 To further develop and Staff and student evaluations Learning support provided on all constantly update the of teaching and learning sites and by distance. appropriateness and implemented – December 2003. Review of Blackboard and ISL effectiveness of strategies Programs and program delivery conducted and recommendations to support learning being adjusted as a result of review implemented. used with all groupings of findings – Annual. students in all locations. Developed manuals to assist lecturers with assessment, student support, BlackBoard, Distance Education, Print, Teaching online. Resources to support students developed in print and online. Teaching and Learning Seminars held weekly during semesters. Reflective Teachers Group actively promoting quality teaching. STEPS bridging program available face to face across Central Queensland campuses

Strategic Plan 2003Report – 2002200723 23 Strategic Plan 2003 – 2007

Priority Objectives KPIs Outcomes 4.4 To develop the Learning Director of LEID Centre Teaching and Learning E - Journal Evaluation Innovation appointed – June 2003. published. and Development (LEID) Role of LEID Centre defined and Report on attrition and retention Centre as a ‘nerve- operational – December 2003. published. centre’ to support further developments in Framework for evaluating courses flexible learning through developed. research and information dissemination. 4.5 To review resourcing As part of annual budget process Not yet completed. Documented policies for teaching and review university wide and in Phillips Curran review and also learning to establish quality faculty allocations to distribute being included as an outcome of learning outcomes for all funds appropriately. the costing project. students in all locations. All Faculties and Campuses As above. have funding appropriate to the learning needs of their students and teaching needs of their staff.

Goal 5: CQU will have an international research reputation while contributing research-based knowledge and applications to the community it serves.

Priority Objectives KPIs Outcomes 5.1 To identify and Increased research funding CQU continued a growth trend respond strategically achieved by CQU from business in external research funding in to opportunities for and industry, Commonwealth, 2004. See research report in this research and consultancy State and overseas document. development at regional governments. Making further approaches to state, national and - Measured annually. communities. international levels. CQ communities are well informed of CQU’s research and consultancy capabilities and achievements - newsletters produced - researchers invited to speak to business and professional groups Increased number of approaches from CQU communities for research and consultancy support. 5.2 To develop and regularly Research Strategic Plan finalised Completed - to be reviewed update the CQU Research and approved – June 2003. annually. Strategic Plan, taking into Faculty and Centre plans adapted Researchers invited to provide account national and state to support the University’s input to the Research Strategic priorities, local capabilities Research Strategic Plan Plan, with retreats held in June and international – December 2003. and October 2004. opportunities.

24 ReportStrategic 2002 Plan 2003 – 2007 Strategic Plan 2003 – 2007

Priority Objectives KPIs Outcomes 5.3 To encourage staff to Incentives and rewards Completion results in an improve their qualifications developed for staff who increment in staff wages. and research skills and to complete research higher Staff development through the support staff and students degrees. Research Office focusing upon undertaking research Target academic staff supervisory skills, generic skills consistent with the recruitment to people with and enhancing skills for publishing Research Strategic Plan. qualifications and research of refereed journals. expertise supportive of Research Strategic Plan. Staff development programs to assist in the acquisition of research and supervision skills introduced by Research Service Office and access by staff. 5.4 To develop the scholarship LEID Centre established and Teaching and Learning Plan to of teaching and learning as first annual plan for research into be presented to first Academic a valued research direction teaching and learning developed Board meeting in 2005. for staff at CQU. and promulgated – December 2003. 5.5 To increase the number Number and range of staff Staff at CQU continue to publish of CQU staff receiving invited to present at their research outcomes in national and international internationally recognised national and international refereed recognition for their conferences increased. publications, which ensures research. Number and range of staff higher profile for both the having research published individual and the University as an in national and international institution. refereed journals increased. 5.6 To investigate commercial Strategic Plan for management Commercialisation is managed opportunities for intellectual and commercialisation of through the provisions of the property. Intellectual Property (IP) University’s IP and Moral Rights developed and approved policy. – December 2003. CQU has developed a database and associated procedures for management of IP and commercialisation.

Strategic Plan 2003Report – 2002200725 25 Review of Activities

Goal 1: Quality Systems in the student handbook, on the website and notification of details to DEST. This was a result The Performance and Quality Action Group of significant collective efforts of CQU staff (PQAG) disbanded on 31 May 2004 having across the operational areas. achieved its Terms of Reference to develop and produce the CQU Quality Management The Division of Teaching and Learning Services Framework (QMF). The QMF will form the are working on a Content Management System for foundation for the AUQA audit preparation CQU. The system is intended to replace various project. The AUQA audit of CQU will occur separate systems for essential corporate in October 2005 with documentation required information to provide consistent and accurate in July 2005. provision of information for staff, students and other stakeholders. Work has commenced on The CQU Organisational Review Report prepared mapping the academic policies into the system by consultants, Phillips Curran was received in and work is progressing on implementing the July 2004. A consultation process for the review course profiles and handbook components. A report was prepared and communicated to staff. web-based University Glossary of Terms is also The senior executives met in July to discuss the being developed within the Content Management report, followed by a joint meeting of the Steering System. Committee, Reference Group, Deans, Heads of Division and Heads of Campus. By the end of the The Division of Library Services completed its year the Organisational Review Report, together 2004 Strategic Plan in alignment with the CQU with feedback from staff, was being analysed by Strategic Plan. The Library is one of the top the senior executives. performing libraries of 36 university libraries surveyed for the last three years as part of the The Finance Upgrade Steering Committee Council of Australian University Libraries (FUSC) was established following approval by benchmarking exercises. The independent survey the Vice-Chancellor and President in November showed that CQU was one of only three libraries 2003. The FUSC as a consultative group for not to record a significant gap between customer the DeputyVice-Chancellor (Resources) met expectation and performance. regularly to oversee and provide guidance for the implementation of the finance system upgrade The Facilities Management Division implemented project. ‘Mex’, the computerised maintenance system. The web-based maintenance request system will CQU was well represented on national committees relating to the implementation of the Higher provide accurate records of maintenance costs Education Information Management System and compliance to legislative requirements, (HEIMS). Mr Ken Window is a member of the whole of life costing for asset replacement, work Senior Executive Group, Dr Andy Vann is a planning and automatic generation of scheduled member of the Systems Advisory Committee and maintenance tasks. Ms Leanne White is a member of the Business The Records and Archives Office is reviewing Advisory Committee. Staff from the Information the implementation of TRIM and recordkeeping Technology Division were also involved in systems into Chancellery and the Office of the forums to explore the best options for integrating Registrar and Chief Compliance Officer. Issues the PeopleSoft system to meet the requirements are being addressed to ensure the system is of DEST and the HEIMS system. CQU met the effective, efficient and fully meets the needs of 1 October HEIMS deadline for information to the University. DEST including publication of course details

26 ReportReview 2002 of Activities Review of Activities

CQU Online

The University’s ‘Web Kiosk’ went live in November. The interactive website will enable prospective students to enter web requests for course information.

Prospective students answer a few simple questions online to discover the different study options at CQU and the services to support students.

It takes only a few minutes to complete and users finish with a personalised response, which they can print straight away or save for future reference. Contact details are provided for further information.

Go to http://webkiosk.cqu.edu.au

Goal 2: Regional Engagement Dean will represent the interests of manufacturing education, skills development and research. CQU received a significant pledge of support The Minister notes that participation should from the Federal Government to establish a ensure that the interests of Central Queensland Science and Technology Precinct at CQU Mackay. are incorporated into the State’s Manufacturing In the lead up to the 2004 Federal Election, the Strategy. Liberal – National Coalition undertook to provide $8 million to establish a precinct to support two The Deputy Leader of the Opposition and of Central Queensland’s main industries - sugar Shadow Minister for Employment, Education and and mining. Research conducted at the Science Training Jenny Macklin and the Federal Member and Technology Park at CQU will benefit the for Capricornia Kirsten Livermore visited CQU University, and enhance the outcomes for the Rockhampton and met with the Vice-Chancellor. Queensland economy. R&D associated with sugar Ms Macklin was interested in CQU’s preparatory milling operations has many synergies with the programs (STEPS and WIST) and articulation mining industry and the University is currently arrangements with the TAFE/VET sector. exploring the feasibility of a Mining Engineering CQU Press was featured at the Brisbane Writers’ Centre as part of the Precinct at CQU. Festival with the book launch of Best Stories Under the Sun. Revenue generated from 2003 The Minister for State Development and Innovation, The Honourable Tony McGrady, sales totalled over $500 000, which is the best MP, invited Professor Elizabeth Taylor, Dean of result ever achieved in 10 years of publishing. the James Goldston Faculty of Engineering and Some of the most notable launches in 2004 Physical Systems to become a member of the included: Manufacturing Leaders Group. In this position the

ReviewReport of Activities 2002 27 27 Review of Activities

• Women of the West at the Queensland planning services for prospective students through Museum on 28 April. The Governor of the provision of friendly, useful information in Queensland, Her Excellency Quentin Bryce an off-campus location in the central business AC, officiated at the launch. district. Community information sessions and school visits were conducted in the Discover CQU • Portraits on Yellow Paper by Justice Ian shop during the year. Callinan. Launched in Sydney in April, the event was well attended by members of Researchers and research higher degree students the judiciary; all hard copy volumes were in the Faculty of Business and Law have moved sold on the night; and the book has generated into the refurbished Former Supreme Court significant media attention. Building in CQU’s Rockhampton city precinct. A function at the Supreme Court on 22 June • Queensland Showing Off, launched by launched a partnership between Queensland the Premier of Queensland in the Red Room Rail and the Faculty of Business and Law. QR of Parliament House in August. This book is looking to CQU to provide business programs was made possible by a $10 000 subsidy for managers and potential managers in the from the Queensland Museum. Networks divisions. If this proves a success, there CQU Emerald relocated to the Emerald is potential for attracting employees from other Agriculture College (EAC) in June. This move divisions across QR. was prompted by the increased growth of CQU The Central Queensland Multicultural Fair Emerald with the 2004 introduction of the and CQU Open Day held on 8 August at CQU Learning Management programs. The potential to Rockhampton once again were extremely develop degree programs and research projects in successful and well-attended community events. conjunction with the EAC will guarantee further The day included a citizenship ceremony for new growth at CQU Emerald. The Emerald Campus Australian citizens based in Rockhampton and the has worked closely with the Education Training launch of two new CQU Press books. and Advisory Network (ETAN) to establish community links and advance the educational The Division of Library Services hosted the opportunities offered in rural regions. 3rd International Lifelong Learning Conference held at Rydges Capricorn Resort in June. The Queensland Heritage Council approved the Conference attracted over 200 delegates from conservation plan for the Rockhampton Heritage throughout Australia and 12 overseas countries. Post Office in principle subject to an appropriate Conference themes included information literacy, development application. Additional funding will generic skills, and equity and diversity. need to be obtained for the refurbishment to be undertaken in 2005. This plan allows the project Leader of CQU’s Health Informatics Research to be completed in one stage rather than three and Group, Professor Evelyn Hovenga, has introduced reduces the project cost by approximately Rockhampton Base Hospital doctors to the $650 000. potential of new AccessGrid technology located at CQU Rockhampton. Other regional doctors The Division of University Relations launched the and health professionals are being encouraged to pilot-project ‘Discover CQU’ shop-front premises explore the technology also. It is possible that in the Rockhampton city centre in February. The shop will provide a range of study and career

28 ReportReview 2002 of Activities Review of Activities

AccessGrid could reduce the need for costly travel for both doctors and patients. The technology David Myers - Member of the Order of Australia enables participants to hear and see each other, On 17 September Professor David Myers was and to share documents and images, in real time. made a Member of the Order of Australia by AccessGrid can support research consultations, the Governor of Queensland, Ms Quentin Bryce diagnosis of patients and demonstration of AC. The award was primarily in recognition of procedures. David’s work in founding and directing the Central Queensland University Press (Old Silvertail’s The COIN Internet Academy is a CQU and Outback Books). Rockhampton City Council collaboration that provides training to local community groups in Central Queensland University Press acts as information technology and performs research a regional publishing house representing the best programs. CQU Students in Free Enterprise in literature, art, history and heritage from all the (SIFE) will be joining with COIN to help provide regional areas of Queensland. CQU Press has training workshops for the community in common demonstrated a successful publishing commitment information technology areas that will benefit to Queensland since its foundation in 1993 and has participants in their professional and personal life. now published and successfully marketed over 150 books throughout Australia.

The photo shows David in the gardens of Government House immediately after the ceremony with his wife and family. He said the award was an acknowledgement of the wonderful books written by over 100 bush and outback authors of CQU Press and it had been an extraordinary privilege to work with these men and women of outback Australia.

ReviewReport of Activities 2002 29 29 Review of Activities

Goal 3: Internationalisation international students studying in Australia. The DEST/DIMIA sessions facilitated by Ms Margaret Student enrolments at CQU’s Australian McKinnon, Australia Education International, and International Campuses increased by 10% in 2004 Ms Linda Laker, DEST were very well attended from 2003. - generating much discussion in relation to ESOS International students continue to play a (Education Services for Overseas Students) significant role in the total population of research compliance issues. Contributions from CQU’s higher degree candidates at CQU, across all Professor Stewart Marshall, Associate Professor campuses. In 2004 research higher degree Kerry Mummery, Ms Roslyn McCarthy, Ms enrolments exceeded 250 candidates for the first Deanne Emblem and Ms Natasha Lamb were also time in CQU’s history. well received. During the year CQU International hosted CQU International completed audits and agent, government and partner visits from the provided staff training for ESOS compliance at United Kingdom, India, China, USA, Hong the Gladstone, Bundaberg and Rockhampton Kong, Taiwan, South America and Japan. These Campuses. CQU International participated visits profiled CQU as a quality provider of in DEST/DIMIA audit of the Melbourne international programs and helped to sustain International Campus, which received an student recruitment. CQU International was also excellent report. involved in offshore recruitment, marketing, and The Australian Computing Society (ACS) recently business development activity in Hong Kong, accredited CQU’s computing programs. ACS China, Malaysia, Taiwan, Vietnam, and Poland. accreditation is extremely important to CQU Prof Elizabeth Taylor, Dean of the James enrolments on the international campuses. The Goldston Faculty of Engineering and Physical ACS, in addition to being the relevant professional Systems, was CQU’s delegate to the Queensland body, also conducts the immigration skills Universities Seminar Series Tour of India and Sri assessment for DIMIA. During the past two years Lanka. This tour intended to raise awareness in immigration rules have changed, resulting in the India of the quality of Queensland universities tightening of criteria for ACS accreditation. CQU and possible linkages, particularly in the area of has been successful in maintaining accreditation research. The tour generated greater understanding and the new Master of Information Systems and of Indian higher education, increased networking Master of Information Technology offered by with Queensland universities and government. the Faculty of Informatics and Communication are both fully accredited. ACS panel members CQU International developed a draft strategic visited CQU’s international campuses in Brisbane, plan to increase international student participation Sydney, Melbourne and the Gold Coast and were at CQU campuses, focus on program pathways very impressed with both staff and students. and support. One of the recommendations of the Review of International Operations (West A number of CQCM students have gained national Review), the Planning and Development and international profiles. Current student in the Committee endorsed the plan in January 2004. Bachelor of Music program, Carlos Villanueva, was the subject of a series of SBS programs Following the ISANA conference held at CQU screened in May called Viva! These highlighted in October 2003, Keynote Speaker Professor his life as a Chilean composer and musician living Simon Marginson from Monash Centre for and working in Australia and rediscovering his Research in International Education, indicated his musical roots in Chile. Carlos is a student of the support to ISANA National Council to engage in ‘Virtual Conservatorium’. further research into the student support needs of

30 Review of Activities Review of Activities

Goal 4: Flexible Learning The Directors of the Library, Information Queensland Premier Peter Beattie hosted Technology, and Teaching and Learning Services, vice-chancellors and equity representatives are investigating ways of improving the delivery from Queensland’s universities in Brisbane in of CQU courses to students and improve the October at a ceremony to sign a commitment overall quality of learning at CQU. A review to discrimination-free education and respect of the University’s Teaching and Learning for cultural diversity. The Premier emphasised Plan has commenced and will be presented to the ‘enormous benefits of celebrating the first Academic Board meeting in 2005 for multiculturalism’ and announced an extra $3 endorsement. million for activities celebrating diversity. The University’s Planning and Development In November the University achieved greater Committee is considering the appropriate level of input into the State Government’s Education support and resources that the University should and Training Reforms for the Future (ETRF) provide to students in terms of course materials, through the acceptance of the Regional Disability IT support, online course content, etc. Professor Liaison Officer (RDLO) onto the District’s Mienczakowski is working with the Deans ETRF Management Committee. The RDLO and Directors of the Division of Teaching and will be providing the Management Committee Learning Services and the Information Technology with information on the needs of students with Division to prepare a proposal for standards to be disabilities transitioning from schools into further implemented across all Faculties. education and training. ‘CQU Connections’ maintains a satisfactory CQU hosted the 2004 Teaching and Learning retention rate (average of 75%) for students Showcase in February 2004. The forum provided who are assisted through this program. CQU CQU staff the opportunity to discuss and debate Connections began as a program to assist students teaching and learning issues; consider new from low socio-economic backgrounds to access developments; and to showcase talents and and succeed at university. Due to student and innovations. World-class speakers included community demand in 2002 and 2003, this Associate Professor Peter O’Donohue (University program has been broadened. While continuing to of Queensland) - Prime Minister’s Award for focus on low socio-economic students, programs Teacher of the Year; Mr Chris Sutton (VET are now provided for a wide range of prospective sector); Associate Professor Jan Herrington students. The aim is to give prospective students (Australian National Training Authority); Ms comprehensive career planning and experiential Carol Daunt (LearnTel P/L – tele-teaching); Mr preparation thus providing a solid base for Darrall Thompson (University of Technology success at tertiary studies, this support framework Sydney) and Professor Michael Singh (University continues throughout first year. of Western Sydney). Enrolments in the Nulloo Yumbah delivered CQU signed a Joint Activity Agreement with course ‘Introduction to ATSI History’ in the the Central Queensland Institute of TAFE on Faculty of Arts, Health and Sciences has increased 21 April. The agreement will allow CQU to four-fold from six in 2003 to 24 in 2004. Twenty develop economies of scale and common ways students studying the course are international of delivering programs to the benefit of each students. Nulloo Yumbah’s ‘Foundations of institution and their communities. Indigenous Learning’ course has attracted 15 international students.

Review of Activities 31 Review of Activities

CQU successfully delivered its inaugural ‘Girls The Equity and Diversity Office worked with the in Maths, Science and Technology Summer Information Technology Division staff to install School’ in Rockhampton in February 2004. dedicated Integrated System Learning facilities to The Honourable Anna Bligh, MP, Minister for improve disability access to teleconference and Education, officially closed the event. As part multi-campus delivery systems. of the Queensland Government’s ‘Science State The Equity and Diversity Office has been Smart State’ Initiative, the week long practical working with various areas of the University to event involving year 10 girls enabled rural, provide financial support to students in need, regional and remote Central Queensland girls to including one-off equity grants to assist with participate in such an event without having to exceptional or unanticipated education costs travel to a metropolitan area. Residing on-campus as well as targeted financial assistance via the at the Capricornia College, the girls were also Equity Merit Scholarship program to assist with able to experience life at CQU. textbook and fee costs. The Office administered Mr Graham Black, Director of the Division of 70 Commonwealth Education Costs, 52 Library Services, has attended presentations Commonwealth Accommodation Scholarships and by IDP Australia and the Audit Director of 56 Equity Merit Scholarships in 2004. AUQA where the issues of library services and information literacy skills for offshore students Goal 5: Research Development were discussed. This matter has also been raised The Office of Research is working to revise at CQU’s International Strategy Group to ensure CQU’s Strategic Plan for Research to better offshore students receive the same levels of reflect key areas of expertise and focus and to support for these services as onshore students. identify key performance indicators against which performance can be readily measured. The Faculty of Business and Law reviewed its programs in 2004. The changes to the programs CQU’s Research higher degree submissions for will provide students with flexibility in their 2004 exceeded those for 2003. This continued studies and the opportunity to ‘mix and match’ growth in completions reflects well on the disciplines to enhance employment prospects. University’s reputation and will contribute to sustaining the positive trend in all research Courses at the Central Queensland performance indicators at CQU. Conservatorium of Music (CQCM) continue to be offered in a range of modes including intensive CQU’s inaugural research retreat was held on 29 delivery on-campus and off-campus (Brisbane, June. The first of a two-part process, the retreat Hamilton Island, Rockhampton and Mackay), was well attended by over 35 participants and online materials using Blackboard (CQU’s online focussed on establishing goals for research in the learning management system) and face to face next triennium. The second stage of the retreat was with full-time staff and visiting artists. held in early October and was used to establish research foci and discrete objectives to strive for CQU’s preparatory program STEPS continues to in the future. assist students to gain access to university study. 84% of students enrolled in 2004 Autumn Term Dr Maria Raciti was CQU’s first indigenous graduated. 100 extra places are allocated for 2005. PhD graduate. Dr Raciti received her award at the graduation ceremony held in Rockhampton in March 2004.

32 Review of Activities Review of Activities

their output. This is an exceptional achievement The Queensland Government Department of for a Faculty coming from a very low research Communities agreed to extend funding to the base in 2001. Queensland Centre for Domestic and Family Violence Research until the end of April 2007 at CQU Plant Sciences PhD Graduate Dr Naveen the rate of $456 000 pa. The Centre is located at Bhatia was awarded a two-year Post-Doctoral CQU Mackay. research fellowship for foreign researchers by the Japan Society for the Promotion of Science. The Department of Education, Science and Nominations for the fellowship are made by the Training (DEST) contributed $6 million towards Australian Academy of Science and the Australian the establishment of an International Centre of Research Council. Dr Bhatia’s research relates Excellence in Water Resource Management. to using plants to extract nickel from Central This centre will provide international leadership, Queensland serpentine soils to enable them to be facilitation, information sharing and support across used for cropping. the fields of education and training, policy and governance, research and innovation to strengthen Dr Stewart Lockie has been awarded a $272 328 the capacity of international communities of which grant over three years for the project ‘Socio- the Centre will become a key ally. The centre will economic Impact Assessment and Community be headquartered in Adelaide and is collaboration Engagement to reduce conflict over mini between a suite of universities including CQU operations’. The project is funded by Australian through the Institute for Sustainable Regional Coal Research Ltd. Development (ISRD) and the South Australian The first three Master of Learning Management Government. An equal partnership has been students recently graduated from CQU Gladstone. established between the contributing partners These students each completed a piece of research ($2.4 million with ISRD’s contribution being $70 that impacted significantly on their school or the 000). Once established, the venture is expected to local school communities. One project focused on operate as a fully commercial arrangement. transitions for students with disabilities in a local The Institute, in partnership with the faculties of high school, another on supporting teachers who Business & Law and Arts, Health & Sciences, have students with disabilities in their classrooms is collaborating with the Department of Primary and the third one involved the development and Industries to deliver resource economic support evaluation of the effects of an exercise program to three regional catchments in Queensland. The for students who have difficulty concentrating in project will fund ($360 000 over three years) school. resource economic support to improve the The James Goldston Faculty of Engineering and adoption of sustainable land-use practices, develop Physical Systems has secured a $312 000 grant processes and tools to communicate the off-site over three years from the Queensland Department impacts of agriculture and develop mechanisms of Public Works to research ‘Intelligent Power to provide economic incentives to achieve processing for Highly Curved Solar Arrays’. sustainable land use in the Murray Darling, Fitzroy and Burdekin river catchments. Using Australian and New Zealand Academy of Management (ANZAM) benchmarks, two lecturers from the School of Management in the Faculty of Business and Law are in the top one (Prof Paul Hyland) and five (Dr Jessica Kennedy) percent of academic staff from like institutions for

Review of Activities 33 Review of Activities

The Faculty of Informatics and Communication Professor Elizabeth Taylor AO was awarded a Commonwealth Research and Professor Elizabeth Taylor, Dean of CQU’s Development Start Grant totalling $100 000 to develop ProFila medical services software at James Goldston Faculty of Engineering and CQU Mackay. Physical Systems, received national recognition for her services to engineering education when she The collaborative efforts of the James Goldston was acknowledged as an Officer of the Order of Faculty of Engineering and Physical Systems and Australia (AO), which is the second highest level in the Faculty of Business and Law have received approximately $150 000 funding within the first the Australia Day award structure. round of CRC Centre for Integrated Engineering Professor Taylor was nominated by the Asset Management (CIEAM). Institution of Engineers Australia. The Queensland Dr Pam McGrath, Research Fellow in the President of Engineers Australia, Mr Peter Jorss, School of Nursing and Health Studies, has won said, ‘Elizabeth has demonstrated outstanding a National Health and Medical Research Council excellence in engineering education, its relationship (NHMRC) grant of $149 099 for two years. The to industry and the community. She is someone who research involves the development of a model has displayed extraordinary leadership in tertiary of care for hematology and palliative care. Dr engineering education and is an Australian leader in McGrath’s team has recently released a major engineering practice’. report entitled Indigenous Palliative Care Service Delivery – A Living Model in which she details an innovative advocacy model for Indigenous palliative care based on NH&MRC funded research undertaken with Indigenous communities throughout the Northern Territory.

Professor Taylor was also included in a list of the ‘Top 100: Australia’s Most Influential Engineers’ developed by Engineers Australia.

34 Review of Activities Performance Reporting & Benchmarking

Financial Performance monitoring events or transactions that may have a The Financial Administration and Audit Act material impact on the agency’s operations.

1977 requires the University to maintain a Financial In the lead up to the 2004 academic year, CQU Management Practice Manual (FMPM) to set out the faced a situation where its capacity to earn revenue was particulars of financial systems and the practices and insufficient to cover its cost base. CQU recognised controls necessary to give effect to matters relative the need to engage in a process that will enable it to to financial management contained in the prescribed manage its operations so that the sustainable long-term requirements of legislation. revenue earning capacity exceeds the cost base needed The CQU Financial Management Practice Manual to generate that revenue. states that the University shall establish systems to To assist with this process, CQU commissioned obtain information about operational performance consultants during 2004 to assist in a review of to ensure that the Vice-Chancellor is informed on the University’s financial standing. CQU also whether the University is: commissioned consultants to advise the University in a. achieving its goals efficiently, effectively relation to the broader Review of Strategic Directions, and economically; Structures and Staffing (the broader organisational

b. allocating its resources to produce best value review). for money; and The first report titled the ‘Financial Review Project’ c. delivering its outputs and meeting its output reviewed past financial performance and identified performance measures as stated in its the action required in order to position the University operational plans. on a sound financial base for the future. The report also projected the financial impact of the Nelson The University has established systems for Reforms and new funding arrangements for the Higher obtaining information about financial performance to Education sector and identified cost pressures to be enable the Vice-Chancellor to be informed on whether addressed. the University is: The Financial Review Project Report highlighted maximising the yield of revenue from its available that the University had sustained substantial operating revenue base; deficits in each year since 2002 with the Consultants operating within its budget and achieving stating, ‘losses of this magnitude are unsustainable reasonable value for money; and must be addressed for the future of CQU’. The maximising the benefits arising from its Consultants also stated: investments, including long and short term The financial position of the University is such investments; that it has no option but to adopt a tough financial maximising the use of, and the benefits strategy as a core element of its reform agenda. The available from, its assets, including for example, objective is to implement a financial strategy to bring receivables, inventories and non-current physical the University quickly into a position from which it assets; can confidently determine its own future and make the necessary investments to achieve its goals. minimising its costs and risks in relation to its liabilities and contingent liabilities; and

Performance Reporting & Benchmarking 35 Performance Reporting & Benchmarking

A significant increase in international student Corporate Information Systems and the Corporate enrolments during 2004 resulted in CQU improving Technology Infrastructure Sections have made the its financial result to achieve an operating surplus major contributions to this effort. of $16.5 million. Cost containment strategies and The upgrading and consolidation of the University’s initiatives implemented by Faculties and Divisions in Finance Systems began in 2004. This project will see 2003 and 2004 also contributed to this result. all financial systems move to a web-based architecture, The improved financial position at the close of 2004 ensure that the University continues to run on a has placed CQU in a better position going forward and supported product release, and will bring all financial provides a strong foundation from which to reposition functions into the Oracle PeopleSoft Enterprise the University during 2005. umbrella. The legacy Finance One system will be decommissioned when the project goes live in April The consultants recommended major changes to 2005. Staff from Financial Services, the Information the University’s planning and budgeting processes and Technology Division and other areas with specialised implementation of these recommendations commenced consultants have been very heavily involved with this in 2004 during preparation of the 2005 budget and will project. be further developed during the planning phase in the lead up to formulating the 2006 budget. The Data Warehousing Project released its first major deliverable – an Operational Data Store for Other projects of significance to ongoing student data – in November 2004. This will become financial outcomes included the Gartner review of the source for the vast majority of student reporting, the Information and Communications Technology adding a great deal of speed to the additional benefit capital program for 2004-2008, which included the of moving load from the production environment. recommendation to upgrade the ERP system for The first release of dimensional models for student Finance to PeopleSoft Version 8.8; a project that data reporting (program and course metrics) will be commenced in 2004 with a completion date scheduled delivered in early 2005, with more models released in for the first half of 2005. Student, Finance, HR throughout the year.

Corporate Systems The HRMS system had additions too – new ‘metalayer’ software was purchased and implemented. 2004 saw a great deal of activity across all of the This has provided the foundation for addressing the University’s corporate systems. The student system management information (HR) issues identified in required significant work to be done to comply with the Phillips Curran report. It also allows much faster changes to the Federal Government’s requirements. and more flexible reporting against establishment In addition there have been a number of initiatives and payroll data than was previously possible. As the undertaken to ensure that the student system has HR system becomes the authoritative source for HR the capacity to cope with peak demand periods – information, the metalayer will become the source of enrolment, release of grades, and graduation planning. all HR information for the Data Warehouse. Extra hardware has been purchased and configured, New systems have been produced for diverse some coding optimizations have been introduced, workflow applications - Program and Course and the database backup procedures changed. These Approvals, Corporate Contracts System and the first initiatives, in concert, have smoothed the processing phase of the CQU Quality Management Information demands and enabled a a more effective enrolment System, the Quality Feedback Management System process for the first term in 2005. Staff from both the (QFMS). QFMS manages the complaint resolution

36 ReportPerformance 2002 Reporting & Benchmarking Performance Reporting & Benchmarking

process at the individual Faculty/Division level. Operational • Faculty Dean Strategically, it also supports work units to maintain • Division Director their quality compliance certificates, such as, ISO 9000. The second phase (Quality Audit Management • Head of Campus System) requirements have been developed. • Committees of the Faculty, The pace of change will not diminish in 2005. After Division or Campus the Finance upgrade is implemented, the second half The QMF is the over-arching document for CQU’s of the year will see the planning and commencement quality management. The QMF applies to all locations of upgrades for Student, HRMS and Helpdesk at which CQU operates. Quality Management System systems. documents within each Campus, Faculty, Division, Unit and Partner, are meant to be complementary to the Quality Performance University’s QMF. This framework aligns with relevant Central to the quality assurance and enhancement CQU plans, policies and procedures. It refers to activities at CQU is the Quality Management organisational positions, structures, systems, processes Framework (QMF) which was developed by the and procedures. Performance and Quality Action Group (PQAG) At CQU, quality is defined as ‘fitness for purpose’. and endorsed by the Planning and Development That is, the activities, processes and systems planned Committee in June 2004. The PQAG fulfilled its terms and deployed at CQU shall demonstrate fitness for, of reference as a result of the endorsement of the QMF and of, the purpose for which they are relevant. In the and disbanded in July 2004. broader context of the purpose and principles of the The aim of the QMF is to provide an institutional QMF, quality is viewed as ‘consistently meeting the approach to planning, strategy, reporting and continuously negotiated needs and expectations of improvement processes at the governance and stakeholders, in ways that create value and satisfaction management levels of the organisation. The QMF has for all involved.’ been designed to interface with the operational level The sections within the QMF are approached in quality management systems. The membership of the a way that aims to drive implementation as well as governance, management and operational levels of the improvement of activities. The approach undertaken organisation are as follows: at CQU coordinates information and activities around Governance • Council & Committees of Council a cycle of structured sequential decision-making and problem solving. This approach is the Plan-Do-Check- • Academic Board & Committees of Act (PDCA) cycle. Strategic direction is converted Academic Board to objectives, not only at the highest level but also Management • Vice-Chancellor & President wherever applicable throughout the organisation.

• Committees of the Vice-Chancellor Reports generated in relation to the elements of & President the QMF shall be reflective of the measures, reviews and monitoring for each objective and correlating • Deputy Vice-Chancellors strategy. The measures, reviews and monitoring shall • Registrar and Chief be supported by evidence obtained through either Compliance Officer qualitative or quantitative methods. All reports shall link activities to the strategic and management plans of the University.

Performance Reporting & BenchmarkingReport 2002 37 37 Performance Reporting & Benchmarking

An Action Plan for elements with identified Fundamentally, the impact of the University significant contingencies/exceptions/issues to be is determined by the degree to which it achieves addressed shall accompany reports. The Action Plan and communicates the quality of its standards, its 2 shall follow the PDCA model including timelines and competitiveness and reputation. Therefore it is assigned responsibilities to each action. without doubt that the implications of the AUQA audit will have an enduring affect on the business processes, Effective risk management must be implemented systems and outcomes at CQU. by all staff as an integral aspect of operations and 1 incorporated into the application of the QMF. AUQA Audit Manual, Version 2, March 2004 http:// www.auqa.edu.au/qualityaudit/auditmanuals/index. CQU’s QMF supports the University’s reporting shtml and compliance requirements of statutory and 2Benchmarking – A manual for Australian Universities, regulatory bodies and the CQU Policy and Procedures DEST, 2000, McKinnon, Walker & Davis manual must be considered. http://www.dest.gov.au/archive/highered/otherpub/ The focus of the quality management activities is bench.pdf to facilitate the discussion and development of quality assurance, quality enhancement and the sharing of Research Performance good practices. One strategic focus of the University CQU uses three generic performance indicators during 2004 is preparation for the AUQA audit. Project to establish a broad view of its success in research planning for the audit, scheduled for October 2005 is each calendar year. Those indicators are income, advanced and a number of activities have occurred. candidate completions in research higher degrees and The University conducted a self-review during publications generated by the University as audited by December 2004. A self-review is the mechanism DEST. through which the operation of the QMF is formally The trend for increasing demand for support from monitored and compliance with the documented the Office of Research was continued from 2003 into quality framework is assured. Self-review is a 2004. Total candidate enrolments exceeded 241 by the structured internal process of assessment against a end of 2004, which represents a continuing trend of set of standards (the QMF) to identify strengths and growth in overall research student load. The number of opportunities for improvement. A self-review provides DEST certified publications generated by CQU grew CQU with opportunities to improve business practices. by more than 58 full points, representing a significant The results of a self-review become a continuous increase in publishing activity by CQU researchers. improvement activity or series of activities. The reports Total research external income continued to increase in from the self-review process support the submission to 2004 – approximately $4 466 034.

AUQA of a Performance Portfolio that briefly outlines Such improved key performance indicators the University’s quality system and an appreciation of will underwrite the University’s emerging research 1 its effectiveness, with evidence . reputation, whilst continuing to enable regionally Currently version one of the QMF is undergoing a relevant research activity. document review following the self-review process. A revised version will be released to the CQU community in the first quarter of 2005.

38 ReportPerformance 2002 Reporting & Benchmarking Performance Reporting & Benchmarking

Benchmarking Division of University Relations

Various elements of CQU participated in formal The Division of University Relations undertook benchmarking exercises. At the faculty/division level, to benchmark CQU’s marketing effort in 2004. examples of benchmarking included the participation A comprehensive exercise was initiated using the of the Division of Facilities Management in the Marketing Excellence Model and Benchmarking annual benchmarking exercise run by the Australasian System, ‘MaXimisE’, designed specifically for use by Association of Higher Education Facilities Officers, higher education. ‘MaXimisE’ is an aspirational model an inaugural assessment of marketing undertaken and will be used as a tool for institutional development by the Division of University Relations, and process and improvement. benchmarking. Staff from across the University participated in the Facilities Management exercise and provided evidence on indicators of the four main sections of the benchmarking model: CQU again participated in the TEFMA Annual • Core Strategic Processes Benchmarking survey. In the 2003 survey 72 institutions participated, comparing information in • Core Marketing Processes many categories. Three key areas benchmarked were • Student Impact strategic asset management, space management and • Institutional Performance (Results) environmentally sustainable development. CQU continued to improve over the previous year’s results The report recommended priorities designed to aid with an average improvement in performance of 26% the development of marketing and associated processes in these areas. at the University and will feed into marketing plans over the next three years. CQU was rated in the ‘average’ to ‘below average’ range in these categories, compared with ‘average’ Process Benchmarking to ‘poor’ in 2002. This is significant as the current scoring system was more rigorous than in previous The Registrar and Chief Compliance Officer again years. The short-term goal through the Division of led the University to participate in the Association of Facilities Management Strategic Plan, is to achieve Commonwealth Universities Process Benchmarking good practice in all categories. exercise which culminated in a workshop for participants from across the Commonwealth in Perth in September, 2004. Processes benchmarked in 2004 were Engagement with Community and Region; Multi- Campus Management; and Commercialisation.

Performance Reporting & BenchmarkingReport 2002 39 39 Performance Reporting & Benchmarking

Student Statistics

Statistics including student numbers and load, gender, level of program, international participation and awards conferred assist the University in gauging achievement toward our strategic goals.

Student Load* by Funding Type, 1998-2004

Growth Growth Growth Funding Type 1998 1999 2000 2001 2002 2003 2004 01-02 02-03 03-04 Government Funded 6700.7 6745.7 7071.7 7270.6 7222.7 7148.2 6655.8 -0.7% -1.0% -6.9% Australian Undergraduate Fee Paying 0.0 29.5 32.1 58.8 239.3 191.8 195.0 307.1% -19.9% 1.7% Australian Postgraduate Fee Paying 136.0 147.5 169.5 264.8 435.4 500.4 476.8 64.4% 14.9 -4.7% International Fee Paying 1250.5 1439.9 1891.2 4441.3 7143.1 6817.9 7793.4 60.8% -4.6% 14.3% Non Award# 7.1 12.8 3.1 7.8 35.9 17.7 14.2 358.2% -50.6% -19.8% All Student Types 8094.3 8375.9 9167.6 12043.4 15076.4 14676.0 15135.2 25.2% -2.7% 3.1%

* Measured in terms of Equivalent Full Time Student Units (EFTSU) # Consistent with DEST reporting, Australian cross institutional students have been included as Non Award

International Student Numbers by Campus, 1998-2004

Growth Growth Growth Growth Campus 1998 1999 2000 2001 2002 2003 2004 01-02 02-03 03-04 98-04 Central Queensland Campuses Rockhampton# 329 325 319 326 361 443 564 10.7% 22.7% 27.3% 71.4% Other Central Queensland Campuses 1634121719200.0% 41.7% 11.8% 1800.0% Subtotal 330 331 322 330 373 460 583 13.0% 23.3% 26.7% 76.7% Australian International Campuses Brisbane 0 188 301 518 568 808 901 9.7% 42.3% 11.5% Gold Coast 0 0 0 71 237 424 476 233.8% 78.9% 12.3% Melbourne 410 646 954 1608 2153 2336 2899 33.9% 8.5% 24.1% 607.1% Sydney* 832 923 1326 2057 2762 3545 4513 34.3% 28.3% 27.3% 442.4% Subtotal 1242 1757 2581 4254 5720 7113 8789 34.5% 24.4% 23.6% 607.6% Overseas Locations Chengdu** 8 Dubai 22 2900000 -100.0% Fiji 37 79 347 735 837 948 526 13.9% 13.3% -44.5% 1321.6% Hong Kong 125 264 295 329 308 309 243 -6.4% 0.3% -21.4% 94.4% Japan 0 0 36 31 28 0 0 -9.7% Malaysia 0 0 0 37 17 18 1 -54.1% 5.9% -94.4% Singapore 153 131 123 356 394 482 579 10.7% 22.3% 20.1% 278.4% Subtotal 337 503 801 1488 1584 1757 1349 6.5% 10.9% -230.2% 300.3% All Campuses 1909 2591 3704 6072 7677 9330 10721 26.4% 21.5% 14.9% 461.6%

*Data prior tp 2001 include students enrolled through Billy Blue Group Pty Ltd # Includes students enrolled in the external mode of study **New Campus

40 ReportPerformance 2002 Reporting & Benchmarking Performance Reporting & Benchmarking

Student Numbers and Load by Attendance Mode, 1999-2004

1999 2000 2001 2002 2002 2003 2004 Mode of Attendance Full Year EFTSU Students EFTSU Students EFTSU Student EFTSU Students EFTU Students EFTSU Students Students Internal & Multi Modal* Full Time 4553.0 4712 4516.5 4583 7460.9 7423 11241.5 10953 11401 10363.6 12098 9252.3 8776# Part-Time 1220.6 2829 1915.0 4335 1758.7 3997 835.4 2046 3093 663.8 1992 3039.7 6755# Total Internal/Multi Modal 5773.6 7541 6431.4 8918 9219.6 11420 12076.9 12999 14494 11027.4 14090 12292.0 15531 External 2602.3 5736 2736.2 5855 2823.8 6119 2999.5 6406 7257 3648.6 7261 2972.5 6821 Total 8375.9 13277 9167.6 14773 12043.4 17539 15076.4 19405 21751 14676.0 21351 15264.5 22352

* Internal and external load for multi modal students are combined and reported as a single figure. # Prior to 2004 Full/Part-Time (type of attendance) was extracted from the Enrolment Files Submitted to DEST. From 2004 Type Of Attendance is generated from the summ of the load studied by the student. A student studying 75% or more of 1 EFTSL is classified as Full-Time while less than 75% is classified as Part-Time as per DEST requirements.

Student Numbers by Gender and Level of Program, 1999-2004

2002 Level of 1999 2000 2001 Submission 1 2002 Full Year 2003 Full Year 2004 Full Year Program Female Male All Female Male All Female Male All Female Male All Female Male All Female Male All Female Male All Higher Degree Research Doctoral 68 68 136 65 64 129 69 65 134 70 77 147 83 90 173 93 96 189 93 115 208 Master’s 30 33 63 19 31 50 25 37 62 27 38 65 36 41 77 41 37 78 39 36 75 Subtotal 98 101 199 84 95 179 94 102 196 97 115 212 119 131 250 134 133 267 132 151 283 Higher Degree Coursework Doctoral 0 0 0 0 0 0 3 15 18 12 26 38 15 33 48 13 34 47 15 37 52 Master’s 387 503 890 427 594 1021 529 894 1423 638 1080 1718 809 1540 2349 884 1327 2211 1180 2665 3845 Subtotal 387 503 890 427 594 1021 532 909 1441 650 1106 1756 824 1573 2397 897 1361 2258 1195 2702 3897 Other 286 608 894 291 722 1013 384 1241 1625 560 1485 2045 675 1548 2223 692 1561 2253 594 1394 1988 Postgraduate Total 771 1212 1983 802 1411 2213 1010 2252 3262 1307 2706 4013 1618 3252 4870 1723 3055 4778 1921 4247 6168 Postgraduate Bachelor 5482 4879 10361 6098 5541 11639 6955 6413 13368 7261 7305 14566 7719 8102 15821 7805 7786 15591 7686 7406 15092 Other 228 202 430 199 187 386 178 152 330 136 145 281 130 153 283 72 156 228 50 162 212 Undergraduate Total 5710 5081 10791 6297 5728 12025 7133 6565 13698 7397 7450 14847 7849 8255 16104 7877 7942 15819 7736 7568 15304 Undergraduate Enabling and Non Award Enabling 272 71 343 292 78 370 272 93 365 296 81 377 440 129 569 473 129 602 481 159 640 Non Award* 91 69 160 96 69 165 125 89 214 89 79 168 118 90 208 83 69 152 135 105 240 Subtotal 363 140 503 388 147 535 397 182 579 385 160 545 558 219 777 556 198 754 616 264 880 All Levels 6844 6433 13277 7487 7286 14773 8540 8999 17539 9089 10316 19405 10025 11726 21751 10156 11195 21351 10273 12079 22352

*Consistent with DEST reporting, Australian cross institutional students have been included as Non Award

Performance Reporting & BenchmarkingReport 2002 41 41 Performance Reporting & Benchmarking

Student Numbers by Level of Program, 1998-2004

2002 2003 2004 Growth Growth Growth 2002 Full Full Full 01-02 02-03 03-04 Program 1998 1999 2000 2001 Submission 1 Year Year Year Submission 1 Full Year Full Year Higher Degree Research Doctoral 129 125 129 134 147 173 189 208 9.7% 9.2% 10.1% Master’s 72 63 50 62 65 77 78 75 4.8% 1.3% -3.8% Subtotal 201 188 179 196 212 250 267 283 8.2% 6.8% 6.0% Higher Degree Coursework Doctoral 0 0 0 18 38 48 47 52 1.1% -2.1% 10.6% Master’s 814 890 1021 1423 1718 2349 2211 3845 20.7% -5.9% 73.9% Subtotal 814 890 1021 1441 1756 2397 2258 3897 21.9% -5.8% 72.6% Other Postgraduate 1113 894 1013 1625 2045 2223 2253 1988 25.8% 1.3% -11.8% Total Postgraduate 2128 1972 2213 3262 4013 4870 4778 6169 23.0% -1.9% 29.1% Undergraduate Bachelor 9520 10361 11639 13368 14566 15821 15591 15092 9.1% -1.5% -3.2% Other Undergraduate 537 430 386 330 281 283 228 212 -14.8% -19.4% -7.0% Total Undergraduate 10057 10791 12025 13698 14847 16104 15819 15303 8.4% -1.8% -3.3% Enabling and Non Award Enabling 315 343 370 365 377 569 602 640 3.3% 5.8% 6.3% Non Award* 129 160 165 214 168 208 152 240 -21.5% -26.9% 57.9% Subtotal 444 503 535 579 545 777 754 1188 -5.9% -3.0% 57.6% All Levels 12629 13266 14773 17539 19405 21751 21351 22352 10.6% -1.8% 4.7% * Consistent with DEST reporting, Australian cross institutional students have been included as Non Award

42 ReportPerformance 2002 Reporting & Benchmarking Performance Reporting & Benchmarking

Activity in International Programs CQU continues to provide flexibility of entry and tailored pathways through several articulation and joint During 2004 CQU continued to build on its activity agreements with the Vocational and Technical reputation in overseas markets for quality education Education sector and was recognised for this with a delivered in a student-friendly, accessible and modern 5-star rating in The Good Universities Guide 2005 for environment. CQU performed outstandingly, against proportion ‘given credit for TAFE studies’. the national trend, with a total overall growth of The Singapore CQU - Hartford partnership was 17% in international student enrolments. The most strengthened with the acquisition of a majority significant growth has been in onshore enrolments Hartford Holdings by a Singapore based educational with a growth of over 24%, with Sydney International services management company Raffles La Salle. Campus contributing most to that growth. In the 2004 Raffles La Salle has high profile design and fashion operation year CQU enrolled 10 641 international programs and a network of schools in China (where students and had students from over 100 countries. they have over a 10 year successful operating history), In order to maintain student recruitment levels Thailand, Australia, Malaysia, and representative to sustain and grow the large international student recruitment offices in several countries including population, CQU International and C_Management India and Vietnam. CQU and Hartford are exploring Services developed and implemented a cooperative how they can best leverage from this network. This offshore marketing and recruitment model to network supports the Singapore government’s strategy leverage the resources and strengths of both areas. of creating an education expert hub. CQU and Hartford CQU International mainly coordinates the branding, contributed to this strategy in 2004 by launching profiling, government and institutional liaison a full-time CQU program, the Master of Business activities whereas C_MS conducts extensive sales Administration to foreign students. activities. To sustain this large export business, CQU and CQU export sales contributed over $96.9 million, partners continue to maintain a strong compliance and

or 40.5% of revenue in 2004. quality framework.

Awards Conferred from 1 January 2004 to 31 December 2004 (as at 6 January 2005)

The University conducted graduation ceremonies throughout the year at Brisbane, Bundaberg, Fiji, Gladstone, Hong Kong, Mackay, Melbourne, Noosa, Rockhampton, Singapore and Sydney. A total of 4832 graduates were conferred with awards, including 21 PhDs, two Professional Doctorates and two Professional Doctorate (Transdisciplinary Studies).

Number of graduates by ceremony & Faculty

Arts, Health & Education & Informatics & Engineering & Confer Date Business & Law Interdisciplinary University TOTAL Sciences Creative Arts Communication Physical Systems

22/03/2004 72 467 123 355 36 - 2 1055 19/07/2004 108 584 172 624 77 - 14 1579 22/11/2004 289 730 440 623 113 - 3 2198 TOTAL 469 1781 735 1602 226 - 19 4832

Performance Reporting & BenchmarkingReport 2002 43 43 Performance Reporting & Benchmarking

Number of graduates by Faculty and year

Faculty 1998 1999 2000 2001 2002 2003 2004 Faculty of Arts, Health & Sciences 605 562 577 642 481 468 469 Faculty of Business & Law 790 874 1019 1181 1629 1790 1781 Faculty of Education & Creative Arts 235 342 419 626 620 765 735 Central Qld Conservatorium of Music (incl in ECA from 2000) 4 17 Faculty of Informatics & Communication 277 314 442 1369 1992 1884 1602 James Goldston Faculty of Engineering & Physical Systems 169 241 220 195 268 244 226 Interdisciplinary 8 6 8 30 45 41 - University 8 10 15 13 16 24 19 TOTAL 2096 2366 2700 4056 5051 5216 4832

Honorary awards Faculty Medals are awarded to the graduating students with the highest academic achievement in Mr Angus Emmott - honorary Master of Science the bachelor degree programs in each Faculty. The Bundaberg Graduation Ceremony, recipients were: 26 June 2004 Faculty of Arts, Health and Sciences Mr Don Burrows, AO, MBE, HonDMus Sydney, HonDMus ECowan - honorary Doctor of Glen Farrar Hooley - Bachelor of Arts with Education Distinction - Bachelor of Education (Secondary) Sydney Graduation Ceremony, with Distinction 10 September 2004 Faculty of Business and Law Mr Ross Quinn, PSM - honorary Master of Kerry Meyers - Bachelor of Business Communication Administration with Distinction Rockhampton Graduation Ceremony, Faculty of Education and Creative Arts 2 October 2004 Belinda Anne Wegert - Bachelor of Learning University and Faculty Medals Management (Early Childhood) with Distinction

University Medals are awarded to selected first Faculty of Informatics and Communication class honours degree graduates where the student’s Andrew Joseph Johnston - Bachelor of performance in the second, third and fourth (if Information Technology with Distinction applicable) years of their related bachelor degree studies is taken into account. The recipients were: James Goldston Faculty of Engineering and Physical Systems Dennis John George Mealor - Bachelor of Arts with First Class Honours Luke Damien McArthur - Bachelor of Science (Applied Physics) with Distinction - Bachelor of Information Technology with Distinction

44 ReportPerformance 2002 Reporting & Benchmarking Performance Reporting & Benchmarking

Graduate Destination Statistics Employment rates (full-time) Area of study National average CQU Based on percentage of Australian citizen, Agriculture 75.3% 91.7%

permanent resident of Australia or New Zealand Building 89.3% 100%

bachelor degree graduates gaining full-time Humanities 67% 75.4%

employment within six months of completing their Social Work 77.9% 91.7%

degree. Extracted from the Graduate Careers Council Business Studies 80.1% 88.3% of Australia’s Graduate Destination Survey. Accounting 87.1% 93.4 Education Initial 79.6% 82.9% (In the programs illustrated to the right only those Other engineering 85.8% 88.1% with 10 or more graduates have been used) Health Other 79.3% 72.2% Central Queensland University performed Nursing Basic 95.9% 97.1% extremely well with an overall employment rate of Computer Science 70.5% 80.4% 85% compared with the national average of 79.7%. Life Science 69% 76.9%

Employment rates (full-time)

Seeking Full-Time Seeking Full-Time Total Seeking In Full-Time Employment Employment, Working Full-Time Employment Not Working Part-Time or Casual Employment Total %† Total Cases

Males

National

2004 79.8 8.9 11.4 20.2 100 16 584

CQU

2004 88 5.5 6.5 12 100 325

Females

National

2004 79.7 6.4 13.9 20.3 100 26 510

CQU

2004 83.3 4.8 11.9 16.7 100 582

Persons

National

2004 79.7 7.4 12.9 20.3 100 43 102

CQU

2004 85 5.1 9.9 15 100 907 Total persons might not equal males plus females as some respondents did not identify sex.

† Total % may not add to 100.0 due to rounding.

* Base figure is that group in Full-Time employment

Performance Reporting & BenchmarkingReport 2002 45 45 Performance Reporting & Benchmarking

Staff Profile

Sum of Head Count GENDER Status Contract CLASSIFICATION F F % M M % Grand Total Academic Staff Contract Level A 8 73% 3 27% 11 Level B 6 35% 11 65% 17 Level C 2 20% 8 80% 10 Level D 2 67% 1 33% 3 Level E & Above 3 23% 10 77% 13 Contract Total 21 39% 33 61% 54 Permanent Level A 25 74% 9 26% 34 Level B 56 49% 59 51% 115 Level C 33 36% 58 64% 91 Level D 3 9% 30 91% 33 Level E & Above 2 13% 13 87% 15 Permanent Total 119 41% 169 59% 288 Academic Staff Total 140 41% 202 59% 342 General Staff Contract HEW 2 2 50% 2 50% 4 HEW 3 18 95% 1 5% 19 HEW 4 27 79% 7 21% 34 HEW 5 12 63% 7 37% 19 HEW 6 8 44% 10 56% 18 HEW 7 4 67% 2 33% 6 HEW 8 1 33% 2 67% 3 HEW 9 3 50% 3 50% 6 Senior HEW 10 & Above 9 45% 11 55% 20 Contract Total 84 65% 45 35% 129 Permanent HEW 1 1 50% 1 50% 2 HEW 2 2 11% 17 89% 19 HEW 3 53 76% 17 24% 70 HEW 4 106 88% 14 12% 120 HEW 5 70 65% 37 35% 107 HEW 6 84 67% 42 33% 126 HEW 7 56 64% 31 36% 87 HEW 8 25 51% 24 49% 49 HEW 9 12 34% 23 66% 35 Senior HEW 10 & Above 11 50% 11 50% 22 Permanent Total 420 66% 217 34% 637 General Staff Total 504 66% 262 34% 766

Continued on next page...

46 ReportPerformance 2002 Reporting & Benchmarking Performance Reporting & Benchmarking

Principal Research Staff Contract Principal Research 0 Research Fellow 1 100% 1

Research Officer 10 34% 19 66% 29 Senior Research Fellow 2 40% 3 60% 5 Senior Research Officer 5 45% 6 55% 11 Contract Total 17 37% 29 63% 46 Permanent Senior Research Fellow 1 100% 0% 1 Permanent Total 1 50% 1 50% 2 Principal Research Staff Total 18 38% 30 63% 48 Support Research Only Staff Contract Research Worker 3 3 75% 1 25% 4 Research Worker 4 4 57% 3 43% 7 Research Worker 5 2 33% 4 67% 6 Research Worker 6 3 50% 3 50% 6 Research Worker 7 1 100% 1 Contract Total 12 50% 12 50% 24 Permanent Research Worker 4 1 100% 1 Research Worker 5 1 100% 1 Permanent Total 2 100% 0 0% 2 Support Research Only Staff Total 14 54% 12 46% 26 Grand Total 676 57% 506 43% 1182

Please note the hardcopy of this annual report has some incorrect staffing data. Please refer to this pdf version for the correct data.

Performance Reporting & BenchmarkingReport 2002 47 47 Performance Reporting & Benchmarking

University Awards Emeritus Professor A person who is a remunerated professor of CQU Vice-Chancellor’s awards will, on separation from the University, be eligible for The Vice-Chancellor’s Award for Quality Teaching consideration to be appointed an Emeritus Professor of is awarded annually to recognise quality teaching the University. The recipients were: amongst CQU academic staff and to foster excellence Lauchlan Chipman in teaching at CQU. The Award has been established Kevin Fagg by CQU to provide public recognition of its best Glenice Hancock teachers. It is testimony to the commitment, dedication and enthusiasm displayed by each recipient towards EXCEL awards providing and enhancing quality teaching services at The Vice-Chancellor’s Award for Excellence to CQU. It is also a valuable indicator of the esteem in General Staff is awarded on a yearly basis and consists which they are held by their colleagues and students. of a development grant of $2000 to be used for further The joint recipients in 2004 were: professional development and a citation of excellence. Kate Ames The recipients of the Excel Awards were: Ashley Holmes Cheryl Connor Dr Philip Robertson Judith Wooller Jeff Young Gina Yarrow This group of staff, from the Faculty of Informatics Cheryl was responsible for the implementation of a and Communication, worked together to develop new budgetary process for the University in 2004. and deliver an innovative new course entitled Judith is the coordinator of the Women into Science Contemporary Photomedia. This course was first and Technology (WIST) program especially designed offered in Winter Term 2003 and was developed in for women. response to an identified need for a photography course within the journalism, multimedia and Gina’s networking skills, innovative ideas and sheer enthusiasm have ensured the continuing success of the professional communication programs. Multicultural Fair for the benefit of the University and Vice-Chancellor’s Award for Emerging the surrounding communities. Researchers: Dr Lee Di Milia Dr Lee DiMilia of the Faculty of Business and Law successfully built a strong relationship with mining, transport and police in the region. Dr DiMilia has gained several external research grants, and is a Project Leader within the CRC for Integrated Engineering Asset Management (CIEAM) and will soon conclude a successful OSPRO in the USA.

48 Performance Reporting & Benchmarking Corporate Governance

Functions and Constitutions (g) to provide facilities and resources for the well-being of the University’s staff, In 1967, the University commenced operations as students and other persons undertaking the Queensland Institute of Technology (Capricornia) courses at the University; and and later became the Capricornia Institute of Advanced (h) to exploit commercially, for the Education in 1971. It was renamed the University University’s benefit, a facility or College of Central Queensland in 1990 and gained resource of the university, including, full university status on 1 January 1992. At that time for example, study, research or the University was known as the University of Central knowledge, or the practical application Queensland. The name was changed on 1 January of study, research or knowledge, 1994 to Central Queensland University. belonging to the University, whether The University is established and derives its alone or with someone else; and functions and powers by virtue of the Central (i) to perform other functions given to the Queensland University Act 1998 (the Act). The Act University under this or another Act. establishes the University as a body corporate, with a seal. It may sue and be sued in its corporate name. General Powers of the University

Functions of the University Section 6 Central Queensland University Act 1998.

Section 5 of the Central Queensland University 6. (1) The University has all the powers of an Act 1998. individual, and may, for example –

5. The University’s functions are: (a) enter into contracts; and

(a) to provide education at university (b) acquire, hold, dispose of, and deal with standard; and property; and

(b) to provide facilities for, and encourage, (c) appoint agents and attorneys; and study and research; and (d) engage consultants; and

(c) to encourage the advancement and (e) fix charges, and other terms, for services development of knowledge, and its and other facilities it supplies; and application to government, industry, (f) do anything else necessary or commerce and the community; and convenient to be done for, or in (d) to provide courses of study or connection with, its functions. instruction (at the levels of (2) Without limiting subsection (1), the achievement the council considers University has the powers given to it under appropriate) to meet the needs of the this or another Act. community; and (3) The University may exercise its powers (e) to confer higher education awards; and inside or outside Queensland. (f) to disseminate knowledge and promote (4) Without limiting subsection (3), the scholarship; and University may exercise its powers outside Australia.

Corporate Governance 49 Corporate Governance

Entities Controlled by the University Other bodies

The University has formed, according to the Learning Network Queensland – (LNQ) is relevant corporations law regulations, a number of recognised both nationally and internationally as a entities, which serve to further the functions of the best practice example of education and training service University. delivery for regional, rural and remote communities.

Each of the following controlled entities prepares a Established in 1990, LNQ is a government-funded set of financial statements for audit by the Queensland project that provides distance education students and Audit Office. Once certified, the financial information community members with assistance in reaching their is combined with that of the University to produce learning goals. a consolidated financial position (refer to financial The existence of Learning Network Queensland summary). is evidence of the Queensland Government’s CQU Foundation—is a foundation established commitment to life long learning and to building to promote philanthropic fundraising in aid of community capacity through encouraging networking, the University. The entity is 100% owned by the providing learning opportunities and improving access University. to information. CQU Travel Centre Pty Ltd—provides travel Open learning centres and satellite centres provide agency services and educational travel programs for access to a range of facilities, including computer University staff and students as well as the general access, meeting and study rooms, a fax machine and public. The entity is 100% owned by the University and has a Board of Directors. photocopier.

C_Management Services Pty Ltd—provides The Rockhampton Learning Centre (located at management services to the Australian International CQU) allows the residents of Rockhampton and Campuses operated jointly with the University. the surrounding areas to access course and training The entity is 50% owned by the University. The information from institutions across Australia at the Chairman’s role is fulfilled by a CQU director. cost of a local call. LNQ is committed to facilitating

Australian International Campuses Trust—is a and providing education and training opportunities trust established to hold the University’s shareholding to communities and individuals regardless of their in C_Management Services Pty Ltd. The entity is location or size. 100% owned by the University and has a Board of HortiCal Pty Ltd – was initiated as a joint venture Directors. between CQU and Colour Vision Systems (CVS) to Australian International Campuses Pty Ltd— commercialise their respective interests in non-invasive acts as trustee of and administrators for the Australian fruit sorting technology. To this end, CQU and CVS International Campuses Trust. The entity is 100% granted HortiCal a licence on the intellectual property owned by the University and has a Board of Directors. relating to the use of near infrared spectroscopy. Note: Each entity presents an annual report to HortiCal’s business is to support research and Council through the Property and Finance Committee. development and to commercialise the intellectual property it holds.

50 Corporate Governance Corporate Governance

It has done this through CVS, a manufacturer of Research is currently focused in six wide-ranging in-line fruit sorting equipment, marketing a product themes: that can non-invasively sort fruit on sweetness. ‘Smart Train’ Intelligent Systems HortiCal’s operations were delivered through Innovative/Automated Track Maintenance and outsourcing, principally to CQU and CVS. CQU hired Upgrading Technologies staff have delivered a calibration service and product development. CVS has manufactured hardware and Optimal Traffic Control and Scheduling supported product development. IT Systems and Standards CQU CRCs New Material Systems and Components for Railways CQU is currently a research partner in four Industry Skill Development (Education and Cooperative Research Centres (CRCs) and a Training) supporting participant in the Cotton Catchment Communities CRC. The CRC program was established University and industry organisations involved in by the Australian Commonwealth Government Rail CRC include: to strengthen links between industry, research Queensland Rail organisations, educational institutions and government agencies. Central Queensland University CQU is also a partner in ‘WaterEd’, a Australian Rail Track Corporation Commonwealth funded International Centre of Monash University Excellence in Water Resource Management, and a Freight Australia partner in the Consortium for Integrated Resource Management (CIRM). CIRM is a State government- University of South Australia driven consortium of public and private enterprises Transport Management Group International involved in natural resource management. University of Wollongong CRC for Railway Engineering and Technologies Pacific National Rail CRC began operation in 2001 providing the Queensland University of Technology Australian railway industry with a national focus for research and consultancy services. The Centre is Rail Infrastructure based at CQU Rockhampton and aims to deliver the The University of Queensland. knowledge and technologies necessary to address industry’s needs for effective rail management, operation and maintenance.

Rail CRC combines the expertise of more than 150 researchers, engineers and managers from Australia’s universities and major railway organisations to understand and address the challenges facing the Australian railway industry.

Corporate Governance 51 Corporate Governance

CRC for Coastal Zone, Estuary and Waterway Management CRC for Integrated Engineering Asset Management

The Coastal CRC provides decision-making tools In 2002, CQU was a key player in the successful and knowledge necessary for the effective management bid for a Cooperative Research Centre for Integrated and ecosystem health of coastal zones, estuaries and Engineering Asset Management (CIEAM) with the waterways. inaugural meeting held in early 2003.

Its goal is to bridge the gaps between science and The bid secured research funding of $17.5 million the community, and between science, public policy and from DEST and $7.91 million from industry partners planning. Science is developed within five interlinked in addition to in-kind support. themes in management study areas using participatory The CIEAM research program is vertically approaches with stakeholders. The Centre addresses integrated across four technical and one human issues in Australia’s coastal zone - extending from dimension: nearshore coastal waters to the upper reaches of tidal rivers and estuaries. strategic human dimensions of integrated asset management; Study areas include: models and decision systems; a major agricultural catchment at the Fitzroy River systems integration and systems technology; a major industrial catchment at Port Curtis advanced sensors; a major urban catchment at Brisbane River and Moreton Bay intelligent diagnostics and life prediction. The Coastal CRC is a collaborative joint venture In addition to Central Queensland University between core participating organisations: the CRC members include: Comalco, SunWater, Queensland Rail, Defence Science and Technology Brisbane City Council Organisation, Australian Nuclear Science Technology Geoscience Australia Organisation, Industrial Research, Mincom, the Queensland Manufacturing Institute, QT, UniSA, Queensland Department of Primary Industries Newcastle, Monash and UWA. University of Queensland CQU researchers from the Faculties of CSIRO Engineering and Physical Systems, Informatics and Griffith University Communication, Arts, Health and Sciences, and Business and Law have commenced work on a number Queensland Environmental Protection Agency of cross-disciplinary industry-based research projects. Central Queensland University CQU is leading the strategic human dimensions James Cook University research program. CQU, a leader in para-professional and professional education and training in maintenance Queensland Department of Natural Resources and management through our graduate certificate, graduate Mines. diploma and masters programs, is also playing a key role in the CRC’s innovative education and training program.

52 Corporate Governance Corporate Governance

CRC for Cast Metals Manufacturing The State of Queensland The Cooperative Research Centre for Cast Metals The State of Victoria Manufacturing (CAST) commenced operations in July 1999. The Centre continues and extends research Swinburne University of Technology related activities on light metals previously carried out The University of Queensland by the CRC for Alloy and Solidification Technology that operated between 1993 and 1999. Risk Management

CAST is recognised as a strategic asset to the Light CQU has a Risk Management Committee which Metals Industry in Australia through partnerships reports through the Audit Committee to Council. The developed between complementary groups within Terms of Reference of the Committee were approved Australia’s research, industry, education and by Council, as was a Risk Management Policy for the government sectors. The structure and management University. of CAST underpins the Centre’s success in taking Through a series of workshops, a Risk Management innovative research from the realm of abstract ideas to Policy Framework and Guidelines were developed and providing solutions to problems facing the Australian approved by the Audit Committee. The key elements of light metals industry. the Framework and Guidelines are: The participants of CAST are diverse, including Define the Risk Management Objective; both Australian and overseas companies, Victorian and Queensland governments, universities and research Establish the Risk Management Process and institutions. These include: Framework; Argent Metals Technology Ltd Identification of Specific Risk Categories; Australian Die Casting Association Limited Adoption of AS/NZS 4360: 1999 Risk Management; Australian Magnesium Corporation Pty Ltd Development of a methodology for rating, ranking CAST Centre Pty Ltd and comparison of risks; Comalco Aluminium Limited Development of standard forms for Risk Records, CSIRO Risk Action Plans, Risk Register Index and a Deakin University template for Risk Management Standards; and Ferra Engineering Pty Ltd Development of a methodology for the Risk Treatment Process. Ford Motor Company of Australia The specific risk categories identified were as follows: Icelandic Magnesium Corporation Ltd Corporate Governance and Compliance Risk London & Scandinavian Metallurgical Co. Ltd Financial and Commercial Risk Monash University Operations Risk Nissan Casting (Australia) Pty Ltd Student Risk o.d.t. Engineering Pty Ltd Health, Safety and Security Risk QMI Solutions

Corporate Governance 53 Corporate Governance

Human Resource Risk Asset Maintenance Risk Data and Information Technology Risk Reputation Risk Environmental Risk In the course of 2003, a number of panels were formed to perform risk-assessments in each of the risk categories above, having first been trained in the implementation of the Framework. Prioritised risk assessments were then directed to the appropriate action officers or committees for attention. For example, the Corporate Governance assessments were brought to the attention of the University Council; the Health, Safety and Security assessments to the attention of the Health and Safety Committee.

The Internal Audit Office maintains a risk register which records risk assessments made and progress against addressing the priority identified risks.

Consideration of risk also occurs as a matter of course in other parts of CQU. For example, the Planning and Development Committee requires a risk assessment to be incorporated in any business plan for a new venture coming before the Committee. Also risk assessment forms part of the operational planning undertaken annually by faculties and divisions.

54 Corporate Governance Corporate Governance

Overseas Travel

Name Position Title Destination Date Of Travel Reason For Travel Cost

Acharya, P Phd Student Auckland, NZ 03/11/04 - 06/11/04 Attend H & N Multi-disciplinary Conference $423.47

Acutt, B Head Of School Dunedin, NZ 06/12/04 - 12/12/04 2004 Anzam Conf As Hos Mgmnt, Institutional $4 383.28 Rep & Convenor Of 2006 Conf

Akan, Akm Masters Student Singapore 30/11/04 - 13/12/04 Attend International Engineering Conference $1 882.00 Shamsul Huda

Alcock, D Assoc Dean Singapore 05/02/04 - 10/02/04 Conduct Workshops-mde20093 & Mgmt20074 $2 506.53 (International)

Alcock, D Assoc Dean Fiji 09/03/04 - 19/03/04 Campus Visit $3 364.95 International

Alcock, D Senior Lecturer Singapore 19/09/04 - 25/09/04 Workshops $2 604.08

Alhawari, M Course Conductor Hong Kong 29/01/04 - 08/02/04 Conduct Workshops In Accounting $3 932.62

Al-hawari, M Phd Student, Casual NZ 27/11/04 - 02/12/04 Attend Anzmac Conference $1 624.82 Lecturer & Marker

Anastasi, J Lecturer Hyderabad, India 30/09/04 - 13/10/04 Nursing Recruitment Trip $5 693.73

Andersen, L Senior Research Officer Hong Kong 16/11/04 - 22/11/04 Courier Research Samples & Visit Centre For $2 693.62 Coastal Pollution & Cons

Appleton, K Adjunct Assoc Nashville Usa 06/01/04 - 14/01/04 Present Paper-the Effect Of A Mentoring $5 040.17 Professor Model For Elementary Science Professional Development

Appleton, K Adjunct Assoc Bangkok, Thailand 05/03/04 - 14/03/04 Present Lectures In Pedagogical Content $0.00 Professor Knowledge & The Dev’t Of Science Teacher Education- Nil Cost To Cqu

Appleton, K Adjunct Assoc Canada & USA 28/03/04 - 11/06/04 Present Papers 2004 Narst Conference $4 372.96 Professor Vancouver, Aera Conference In San Diego, Conduct Workshop For Education Institute Hofstra Uni Ny

Austin, G Masters Student/ Christchurch, NZ 11/02/04 - 17/02/04 Attend Asbhm 2004 Conference $1 879.13 project Officer 10,000 Steps

Baker, M Head Of Unit Auckland. NZ 15/03/04 - 18/03/04 Attend Australasian Benchmarking For Best $2 360.85 Practice Conference

Balsys, R Senior Lecturer Singapore 14/06/04 - 20/06/04 Attend & Present At The Acm/siggraph Graphite $1 609.07 2004

Bartholomaeus, S Exchange Student Ulsan, South 27/12/04 - 19/01/05 Student Exchange To Ulsan South Korea $537.84 Korea

Beavan, K/lovegrove, Students Japan 18/11/04 - 26/11/04 Students - Prizewinners Of 2004 Japanese $7 968.25 F/chuang, H/power, Speaking Festival (All Costs Met By The Sponsor M Unis - Meikai & Asahi)

Behrens, S Assoc. Lecturer Shanghai 06/07/04 - 13/07/04 Present A Refereed Paper At The Pacis 04 Conf $1 713.40

Bell, J Computing Support San Francisco 25/06/04 - 05/07/04 Attend Apple World Wide Conference $3 802.49 Officer

Bhattarai, S Phd Research Scholar NZ 17/04/04 - 24/04/04 To Participate In The International Conference On $1 286.38 Applicaton Of Stable Isotopes Etc

Boyle, G Senior Technical Wellington, NZ 27/03/04 - 03/04/04 Attend Anzfss Conference $2 484.87 Officer

Bray, D Exchange Student Ulsan, South 27/12/04 - 19/01/05 Student Exchange To Ulsan South Korea $620.89 Korea

Corporate Governance 55 Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Bretherton, P Lecturer UK 02/07/04 - 23/07/04 Present At Academy Of Marketing Conference $6 454.16 2004, Network With Adrs Uni West England, Uni Huddersfield, Sheffield Hallam Uni, Uni East Anglia

Bretherton, P Lecturer Dunedin, NZ 05/12/04 - 13/12/04 Present Conference Paper And Visit Unitec To $3 687.39 Discuss Research Projects

Budiono, D Phd Student Bochum, Germany 28/03/04 - 05/04/04 Attend International Conference On Cyclic $4 237.74 Behaviour Of Soils

Butler, J Lecturer - Taxation Law Hong Kong 09/09/04 - 13/09/04 Teach Cqu Students $2 184.88

Caperchione, C Phd Student Christchurch, NZ 11/02/04 - 15/02/04 Attend Asbhm 2004 Conference $1 171.39

Caperchione, C Phd Candidate Mainz, Germany 13/08/04 - 30/08/04 8th International Behavioural Medicine $2 875.23 Conference

Cardnell, D Senior Lecturer England 21/06/04 - 27/07/04 Visit English Unis $0.00

Cassidy, H Lecturer San Diego 11/04/04 - 18/04/04 Present Paper At American Educational Research $2 422.89 Assoc 2004 Mtg

Cassidy, H Lecturer Canada & USA 05/06/04 - 17/07/04 Present Paper At 5th World Congress Of $2 611.89 International Drama/theatre & Ed’n Assoc & Prof Dev’t With The Cats Team (New York)

Clayton, D Dean International China 14/04/04 - 01/05/04 Meetings With Offshore Partners To Discuss $8 298.68 Programs Market Potential In China. Renew Existing Relationships And Develop New Ones With Raffles La Salle Personnel Including Chairman And Ceo. Renew Relationships And Discuss Marketplace With Australian Representative Bodies In China.

Clayton, D Dean Of CQU Asia 04/07/04 - 14/07/04 Meetings With Raffles La Salle Senior Personnel $4 605.15 International & Other Meetings With Hartford, Hkct Etc.

Clayton, D Dean International Turin 09/09/04 - 26/09/04 Attend 16th Annual Aeie Conference, Participate $4 700.97 Programs (Via Singapore) In Qeti Qld Exhibition, Mtg Austrade Reps Dubai, Link With Idp For Market Assessment In Dubai Area

Clayton, D Dean International Singapore, Hong 01/11/04 - 18/11/04 Meetings With Asian Institutions To Discuss $9 841.82 Programs Kong, Shanghai, Possible Collaboration. Operational/strategic Hanoi, Ho Chi Meeting With Offshore Partners. Attendance Minh At Graduation Ceremonies In Singapore And Hong Kong.

Coelho,f Phd Researcher Hong Kong 06/11/04 - 8/11/04 Conference In Hong Kong - Gin 04 $2 040.00

Cosier, I Educational Consultant Singapore 11/02/04 - 27/02/04 Working In The Knowledge Society Workshop $1 757.52 - Nonstaff

Cquinter Agent Promotional visit Rockhampton 01/04/04 - 30/04/04 Prize - Promotional Visit For 2 CQU Agents - $10 000.00 prize for 2 valued April 2004 international agents

Daley, L Undergraduate Student San Francisco 25/06/04 - 10/07/04 Attend Apple World Wide Conference $3 593.76

Danaher, P Senior Lecturer Singapore 24/03/04 - 27/03/04 Attend 2004 Asia Pacific Forum $1 281.31

Danaher, P Assoc. Professor Exeter, 10/09/04 - 03/10/04 Attend Alt C, & British Educational Research $11 029.41 Manchester UK

Dhanasekar, M Associate Professor Lisbon, Portugal 05/09/04 - 13/09/04 Present Refereed Papers At Conference $4 799.78 Computational Structures Technology As Editorial Board Member

Dhanasekar,m Cre Director Delft, Newcastle 18/06/04 - 10/07/04 Comp Mechanics Courst Delft,bus Contact $8 438.52 (UK), Amsterdam Newcastle,present Paper 131bmac Conf Amsterdam

Di Milia, L Lecturer USA, UK 27/08/04 - 12/12/04 Ospro Leave To Uni Of Connecticut & Cieam Visit $6 683.14 To University Of Sheffield UK

56 ReportCorporate 2002 Governance Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Di Milia, L Lecturer Boston 06/10/04 - 07/10/04 Mtg With Simon Folkard To Finalise Joint $252.51 Research Paper

Di Milia, L Lecturer Washington DC 23/10/04 - 27/10/04 Ospro - Visit Roger Rosa Niosh $484.52

Di Milia, L Lecturer Montreal, Canada 18/11/04 - 20/11/04 Attend Aacsb & Equis Strategic Alliances In $1 098.50 Management Conference

Diefenbach, K Member Of The Atlanta 03/03/04 - 13/03/04 Attend Pag Summit & Heug Conference 2004 $3 784.88 Peoplesoft Product Advisory Group For Reporting (Pag)

Ding, Kan Postdoctoral Research Shanghai, Beijing 27/03/04 - 18/04/04 Develop Business Opportunities With Pr China In $200.00 Fellow Railway Eng. Research

Ding, Kan Postdoctoral Research Lisbon, Portugal 05/09/04 - 12/09/04 Present Refereed Paper At Conference $3 698.64 Fellow Computational Structures Tech

Dobele, A Lecturer China 31/01/04 - 13/02/04 Conduct Workshops In Chengdu China $4 536.27

Dobele, A Lecturer Chengdu, China 28/05/0 4 - 05/06/04 Run Workshops For Mrkt19038, 19030 & 19031 $4 301.14

Dobele, A Lecturer Singapore 08/09/04 - 19/09/04 Run Marketing Workshops $2 938.00

Dobele, A Acting Head Of School NZ 26/11/04 - 12/12/04 Attend Anzamc 2004 & Conducting Research $5 478.08

Dooley, K Senior Lecturer Catania, Italy 02/04/04 - 13/04/04 Present Paper At Ipsera Conference, Attend $2 439.55 Doctoral Workshop

Duggan, T Postgrad Student San Francisco 25/06/04 - 10/07/04 Attend Apple World Wide Conference $3 893.76

Duncan, M Phd Student Vancouver 07/06/04 - 08/07/04 Attend Naspspa Conference, Work With John $5 656.89 Spence Uni Alberta To Complete 1st Study Phd

Duncan, M Phd Student Auckland, NZ 27/11/04 - 12/12/04 Conference & Collaborative Work $354.06

Edwards, R Director Co-op Program UK, Sweden, 13/11/04 - 11/12/04 Visit Co-op Students, Employers & Partner $4 743.33 & Industry Liaison Germany, Unis Overseas Switzerland, France

Fakamuria, K Lecturer Port Vila, Vanuatu 20/12/04 - 05/02/05 Prelin\m Investigations On Phd Research Project $821.40

Fan, X Phd Student Calcutta, India 19/11/04 - 26/11/04 Present Paper At Iconip 2004 Conference $716.37

Ferguson, C Program Co-ordinator Japan 28/09/04 - 19/10/04 Negotiate Int Exp Opportunities For BLM $7 098.65 Students

Ferguson, M/ 2 Lecturers, 6 Ulsan, South 27/12/04 - 19/01/05 Student Exchange To Ulsan South Korea $4 186.35 tamassy, B & 6 Exchange Students Korea Students

Fisher, R Lecturer Hong Kong 08/01/04 - 16/01/04 Conduct Workshops In Laws11030, 19031, 19033 $4 232.26 & 20023

Fox, G Postgraduate Student Auckland, NZ 14/04/04 - 19/04/04 Present 2 Papers The Society Of Australasian $2 030.06 Social Psychologists 33rd Annual Conference

Fritschy, R Chancellor Beijing, Zhengzhou 24/04/04 - 01/05/04 Trade Mission To China $9 028.97

Fritschy, R & N Chancellor Singapore, 01/11/04 - 10/11/04 Attend Singapore & Hong Kong Graduation $13 295.54 Hong Kong Ceremonies

Gadenne, D Professor Accounting Singapore 02/07/04 - 07/07/04 Present Dest Refereed Paper At Apira $1 796.99 & Finance Conference, & External Pressure Group Users Of Csd

CorporateReport Governance 2002 57 57 Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Gandolfi, F Adjunct Senior Lecturer Gothenburg/ 19/06/04 - 09/07/04 Present Research Paper At Ifsam Congress $3 679.42 Sweden

Golic, M Research Officer Lisbon, Portugal & 14/09/04 - 12/10/04 Attend Cac 04 Conference In Lisbon $4 304.27 Zagreb, Croatia & Establish New & Maintain Existing Contacts & Collaborations In Zagreb

Gooley, A Chief Executive Hong Kong 16/02/04 - 22/02/04 Attend Icde Conference, & The Open Uni Of $4 286.74 Hong Kong **** Trip Was Changed From June 2003 To Travel February 2004 Due To Sars ****

Graham, C External Workshop Singapore 13/04/04 - 18/04/04 Facilitate ‘Futuring’ Workshop $2 206.76 Consultant

Graham, C External Workshop Singapore 18/05/04 - 23/05/04 Professional Doctorate Workshop $1 797.61 Consultant ‘Creating Futures’

Graham, C External Workshop Singapore 18/08/04 - 23/08/04 Present Professional Doctorate Workshop $2 091.30 Consultant

Graham, C External Workshop Singapore 25/11/04 - 29/11/04 Training Session With Facilitators Prof/doctorate $1 209.36 Consultant Program, Mtgs

Grainger, P Lecturer Japan 18/11/04 - 28/11/04 Escort 2004 Japanese Speaking Festival $2 085.21 Prizewinners

Greensill, C/senini, S Lecturers Auckland, NZ 22/11/04 - 26/11/04 Visit Auckland For Benchmarking $3 094.19

Gribble, V Manager Health New Orleans 08/09/04 - 19/09/04 National Safety Council Of USA Annual Congress $3 061.91 & Safety

Griffin, H Exchange Student Ulsan, South 27/12/04 - 19/01/05 Student Exchange To Ulsan South Korea $735.44 Korea

Gyasi-agyei, Y Senior Lecturer Montreal, Canada 14/05/04 - 29/05/04 Attend 2004 CQU, AGU, SEG, & EEGS Joint $4 724.59 Assembly

Hafey, N Phd Candidate/ Wellington, NZ 26/11/04 - 12/12/04 Present 2 Papers Anzmac Doc Colloquium, $3 721.63 part-time Lecturer Conduct Wine Research Study, Attend Anzam Conference

Han, Fengling Part-Time Research China 11/06/04 - 10/07/04 Wcica ‘04 Conf & Undertake Experiments At $2 378.05 Fellow Harbin Institute Of Technology

Hancock, G Vice-chancellor Fiji 31/03/04 - 06/04/04 Attend Meetings & Graduation $4 813.37

Hannah, P Phd Student Australia 20/08/04 - 15/09/04 Phd Student From Barcelona-complete $2 071.85 Corrections In Examiners Rep.

Harreveld, R Lecturer Amsterdam 08/09/04 - 24/09/04 Present Paper At Cher 17th Annual Conference $3 971.46

Harrison, A Assoc/prof In Science Canada & England 30/03/04 - 14/04/04 Attend Narst Conference Vancouver, Research $5 733.49 Education - Manchester

Ho, R Assoc Professor/ Bangkok, Thailand 13/08/04 - 10/01/05 6 Months Ospro $6 569.33 lecturer

Holmes, A Lecturer Multimedia Singapore 09/09/04 - 15/09/04 Visit Harford Singapore On Behalf Multimedia $2 521.00 Courses

Hopping, M (Aka Exchange Student Ulsan, South 27/12/04 - 19/01/05 Student Exchange To Ulsan, South Korea $252.50 Earle) Korea

Hovenga, E Head Of School, Prague 11/04/04 - 23/04/04 Invited Speaker Symposium On Biomedical $4 445.88 Program Director Informatics & Statistics Education, For Euromise Health Informatics

Hovenga, E Head Of School, San Francisco 29/08/04 - 18/09/04 Attend Mdinfo 04, 11th World Congress On $5 976.95 Program Director Medical Informatics Health Informatics

Hunt, J Lecturer Vancouver 29/03/04 - 06/04/04 Present Paper At Narst Conference $3 413.32

58 ReportCorporate 2002 Governance Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Hunt, J Lecturer North Carolina 08/11/04 - 22/11/04 Research Training With Prof Gail Jones $3 288.29 & Illinois & Prof Scott Robinson

Hyland, P Assoc. Professor Hong Kong 01/06/04 - 06/06/04 Present Paper At Cimoc Symposium $1 716.77

Hyland, P Professor Dunedin, NZ 07/12/04 - 12/07/04 Attend Anzam Conference $2 852.22

Jackson, J Assoc. Professor Singapore 21/04/04 - 29/04/04 Conduct Workshops For Mgmt20112, Mrkt20019 $2 720.08 & Mgmt20093

Jackson, J Assoc. Professor Cheltenham, UK 01/07/04 0 14/07/04 Present 5 Refereed Papers At The Academy Of $4 719.92 Marketing Conf

James, L Recruitment & Client USA 20/05/04 - 07/06/04 Attend Nafsa Conference $8 699.37 Relations Officer

James, L Recruitment & Client Malaysia 17/10/04 - 26/10/04 Austrade Exhibition & Agent Visits $3 236.59 Relations Officer

Jamieson, K Lecturer Orlando, Florida 16/07/04 - 24/07/04 Present At 8th World Multiconference On $3 945.03 Systemics, Cybernetics & Informatics

Japanese Speaking Rockhampton 23/07/04 - 26/07/04 Mekai & Asahi Universities Delegates To Attend $171.70 Festival 04 Jsf 04

Jefferies, S Consultant Singapore 23/03/04 - 25/04/04 Professional Doctorate Workshop ‘Critical $1 824.63 Foresight’

Jeffery, R Director China, Bangkok 24/10/04 - 15/11/04 Coal Expo In China (+ 13 Private Days) $3 361.61

Jenkins, I Director, Itd Auckland, NZ 04/10/04 - 10/10/04 Caudit Annual Meeting $1 735.74

Jewell, R Senior Lecturer Milan, Italy 09/08/04 - 24/01/05 Ospro - Visit Uni Of Milan $2 487.25

Jirojwong, S Senior Lecturer Chiangmai, 18/10/04 - 24/10/04 Present Paper International Conference $1 581.00 Thailand

Jones, M Exchange Student Ulsan, South 27/12/04 - 19/01/05 Student Exchange To Ulsan South Korea $537.84 Korea

Jorgensen, D Director Engineering Auckland, NZ 07/08/04 - 11/08/04 Invited Member Of Ipenz Accreditation Panel $0.00 Undergraduate Assessment Of Bach/eng For Auckland Uni Programs Technology

Jorgensen, D Director Engineering Auckland, NZ 20/10/04 - 31/10/04 Conduct Annual Institute Of Technology $0.00 Undergraduate Quality Monitoring Visit, International Program Programs Benchmarking (Costs Paid By Nzqa)

Jorgensen, D Director Engineering Auckland, NZ 30/11/04 - 04/12/04 Attend Asia-pacific Cooperative Education $1 442.28 Undergraduate Conference Programs

Kehoe, J Lecturer Hong Kong 23/04/04 - 27/04/04 Lecture, Tutorials For Hk Students Laws19031, $2 801.45 Laws19033

Kennedy, J Senior Lecturer Singapore 16/09/04 - 20/09/04 Teaching- Mgmt20093 $2 063.77

Kennedy, J Senior Lecturer Dunedin 07/12/04 - 17/12/04 Present Refereed Paper Anzam Conference $910.00

Khan, M Assoc Professor, Korea 21/08/04 - 30/08/04 Present Paper Xivth International Congress On $4 627.61 & Head Atp Rheology 2004

Knight, A Professor Journalism Singapore 28/04/04 - 02/05/04 Mtg With Singapore Holdings Re Journalism $1 902.24 Education

Knight, A Professor Journalism Bangkok 30/06/04 - 07/07/04 Present Paper At Amic Conf/attend Nlc Conf $2 831.45 At Griffith Uni

Knight, A Professor Journalism Rome, Florence 17/07/04 - 26/07/04 Present Paper At Humanities Conference $4 962.96

CorporateReport Governance 2002 59 59 Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Kofoed, J Lecturer Suva, Fiji 09/01/04 - 17/01/04 Conduct Workshops, Attend Scheduled Lectures $3 460.73 & Tutorials For Cpa Accreditation Purposes

Kofoed, J Lecturer Hong Kong 18/08/04 - 24/08/04 Conduct Finc & Acct Workshops $3 126.94

Korotkikh, G Postdoctoral Research Finland, 20/08/04 - 11/09/04 Finland -presentation ‘New Approach To $1 000.00 Fellow Austria, Italy Complex Systems’, Austria -collaboration With Prof At Uni Of Vienna, Italy - Presentation Dice2004, Florence - Collaboration With Prof At Uni Of Florence

Korotkikh, V Associate Professor Finland, 20/08/04 - 11/09/04 Finland -presentation ‘New Approach To $7 544.60 Austria, Italy Complex Systems’, Austria -collaboration With Prof At Uni Of Vienna, Italy - Presentation Dice2004, Florence - Collaboration With Prof At Uni Of Florence

Larsen, E Project Officer Christchurch, NZ 11/02/04 - 15/02/04 Asbhm Conference Related To 10,000 Steps $1 324.49 10,000 Steps Project Work

Li, W Innsbruck, Austria 14/02/04 - 20/02/04 Attend & Present At Aia 2004 Conference $5 020.52

Liebenberg, C Senior Research Officer Denmark/ 31/05/04 - 22/06/04 Attend Process Chemometrics & Applied $7 877.09 Germany/ Multiway Analysis Course/visit Ziess Jena & South Africa Colors & Woolworths Sa

Lockie, S Director, CSSR Sacramento & 26/06/04 - 15/08/04 Attend Annual Meeting For Rural Sociological $2 985.99 Trondheim Society In Sacramento & Present Symposium Paper 25-30/7/04; Attend World Congress Of Rural Sociology In Trondheim 12-15/8/04

Lockie, S Director, CSSR Phillipines, London 26/06/04 - 14/12/04 Ospro $9 013.77 Norway, USA, NZ

Low, A Macquarie University Singapore 03/09/04 - 06/09/04 Teaching- Laws 20038 $2 061.80 Sydney

Medhekar-smith, A Senior Lecturer Illinois/Chicago 05/11/04 - 18/12/04 Conduct Lectures As A Visiting Scholar $3 715.12

Melzer, A Director Centre USA, UK, 29/10/04 - 21/11/04 Earthwatch Conference, Workshops & Mtgs $4 198.37 For Environmental Singapore Management

Mensinga, J Master Of Arts Canada 15/05/04 - 30/05/04 Attend The Narrative Matters 2004 Conf And $4 504.26 (Research) Student Conduct Research For Masters & Lecturer

Midmore, D Director Primary Manila, Iloilo 09/01/04 - 25/01/04 Attend Sanrem Mtg In Manila, Manage Review $6 715.95 Industries Research Of Aciar Project, Discussions New Project With Centre Up

Midmore, D Director Pirc Plant Philippines 15/03/04 - 23/03/04 Manage Aciar Project Review, Consult With $1 548.69 Sciences Group Sanrem Researchers

Midmore, D Director UK 26/07/04 - 24/07/05 Ospro - UK $2 458.54

Midmore, D Director Vietnam 05/11/04 - 14/11/04 Review Of Aciar Project -impact Of Heavy $517.33 Metals On Sustainability Of Fertilisation & Waste Recycling South-east Asia

Midmore, D Director Oxford, UK 15/12/04 - 17/12/04 Travel From Reading To Oxford, UK -attend $1 000.46 Advances In Applied Biology

6060 CorporateReport 2002 Governance Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Mirshekary, S Lecturer Financial Hong Kong 15/04/04 - 21/04/04 Deliver Accounting Workshops Hk Campus $3 014.36 Accounting

Mondal, S Post Grad Student Dhaka, Bangladesh 04/01/04 - 08/02/04 Attend & Present At The International $2 507.69 Symposium On Environment Management 2004 (Isem 2004) & Data Collection For Research

Mullins, S Assoc. Professor Corfu, Greece 20/06/04 - 08/07/04 Present Paper At 4th International Congress Of $4 630.55 Maritime History Conf

Mummery, K Assoc Professor Christchurch, NZ 11/02/04 - 17/02/04 Present Paper In Support 10,000steps Project At $1 731.79 Aust Society For Behavioural Health & Medicine Conference

Mummery, K Professor Health & Germany, 24/08/04 - 03/12/04 Attend Icbm 2004 Conf Germany, Aaasp Conf $16 277.76 Human Performance Minneapolis, Minneapolis, Living Streets Aotearoa Conf NZ, Canada, NZ Csep Canada

Mussig, D Lecturer Singapore 12/09/04 - 18/09/04 Deliver W’shop In Singapore For Mgmt $2 750.32 20094-org Analysis

Nancarrow, H Director Cdfvr Mackay Warsaw, Poland 02/06/04 - 11/06/04 Present At Unhcr Internation Conference $5 298.60 “Education Counselling & Social Work As Factors In The Integration Of Immigrants & Refugees In Multicultural Societies

Neuenfeldt, K Senior Lecturer Fiji, Los Angeles, 26/04/04 - 09/06/04 Visit Head Of Oceania Centre At Uni South $3 512.75 Ottawa Pacific Re Projects Recording Indigenous Music, Attend ‘On The Right Track’ Seminar, Attend Iaspm Conference Canada, Rec Leave - 06-12/05/04, 20/05-04/06/04

Newby, L Lecturer Wellington, NZ 24/11/04 - 02/12/04 Present Paper At 2004 Anzmac Conference $1 804.88

Newdick, J Principal Administrator Taiwan, Korea 03/10/04 - 15/10/04 Marketing/recruitment Activity $6 927.38 Of Language Centre

Nissen, T Project Consultant Philippines 11/01/04 - 19/01/04 Travel From Washington - Mtg D. Midmore - $4 225.20 Re Bamboo & Taro Project

Nwe, Than Than Lecturer Thailand 26/11/04 - 13/01/05 Present Paper At 7th Southeast Asian Geography $2 107.86 Asscn Intnl Conf

O’brien, F Professor Beijing, London, 12/09/04 - 05/10/04 Microsoft Research & Attend Iccc 2004 Conf $4 438.01 USA

O’donohue, L Exchange Student Ulsan, South 27/12/04 - 19/01/05 Student Exchange To Ulsan South Korea $605.50 Korea

Oliver, D Senior Lecturer Christchurch, NZ 17/01/04 - 07/02/04 Attend & Present At The Australasian Computer $2 277.11 Science Week 18-22/01/04-13 Private Days

O’loughlin, J Lecturer Hong Kong 22/04/04 - 27/04/04 Conduct Workshops For Mrkt11029 & 19030 $3 577.07

O’loughlin, J Lecturer Marketing & Wellington, NZ 26/11/04 - 12/12/04 Attend Anzmac Doc Colloquium; Present At $3 052.26 Tourism Anzmac Conf; Attend &present At Anzam Conf

Otto, K Desktop Support San Francisco 04/01/04 - 12/01/04 Attend Macworld Conference 2004 $5 538.16 Officer

Parson, J Associate Lecturer Auckland, NZ 25/02/04 - 02/03/04 Present Paper At Pacific Rim Conference $1 375.06

Patson, N Postgrad Student Indiana 06/06/04 - 14/06/04 Present Paper At Caita 2004 Conference $4 271.79

CorporateReport Governance 2002 61 61 Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Patterson, D Technical Services Auckland, NZ 22/11/04 - 28/11/04 Aetm Conference $1 592.97 Manager

Peach, D Lecturer Singapore 23/09/04 - 29/09/04 Present Professional Doctorate Workshop $3 102.64

Pegg, G Assoc. Professor Wellington, NZ 27/03/04 - 03/04/04 Anzfss Conference $3 329.01

Pegg, G Head Of School Singapore 28/04/04 - 02/05/04 Liaison With Hartford Polytechnic $2 085.12

Perren, H Alumni Officer Auckland, NZ 28/09/04 - 04/10/04 Attend Conference $1 174.98

Pun, D Lecturer Hong Kong 27/09/04 - 01/10/04 Attend Compsac 2004 Conference $2 152.42

Radampola, S Phd Student Bochum, Germany 38074 - 38082 Attend International Conference On Cyclic $3 761.33 Behaviour Of Soils

Ramm, K Director India 04/12/04 - 13/12/04 Compliance/agent Training $3 661.61

Rasheed, T Postgrad Student Tokyo, Japan 02/12/04 - 09/12/04 Present Paper International Conf $1 668.93 On Advanced Optical Diagnostics

Reaney, J Lecturer Singapore 09/01/04 - 12/01/04 Lecture, Workshop Mgmt20095 Asia Pacific $2 178.46 Business

Rice, J Senior Lecturer New Orleans, USA 02/08/04 - 16/08/04 Attend Academy Of Management Conference $4 255.72 Management

Rickard, J VC Singapore, Hong 01/11/04 - 10/11/04 Attend Singapore & Hong Kong Graduations, $9 149.71 Kong, Sydney, Avcc Mtgs, Qld Treasury Mtgs Brisbane

Rickard, J VC Fiji 28/11/04 - 30/11/04 Attend Fiji Graduation $2 858.69

Robertson, P Lecturer In Electronic Brisbane, Suva Fiji 28/11/04 - 10/12/04 Fiji Graduation, Visit Film Fiji & Present Paper $3 498.24 Journalism At Journalism Educ Conf

Rockloff, M Lecturer B-Psychology Singapore 03/03/04 - 08/03/04 Residential School In Singapore-hartford $2 401.08

Rolan, G Manager International Malaysia & 24/02/04 - 05/03/04 Overseas Exhibitions, Agent Visits $10 047.49 Marketing Singapore

Rolan, G Manager International Bangkok & 10/06/04 - 17/06/04 Idp Education Exhibition In Thailand $6 585.54 Marketing Singapore

Rolan, G Manager International Vietman & 12/08/04 - 27/08/04 Idp Exhibition In Vietnam, Visit Malaysian $10 382.92 Marketing Malaysia Institutions

Rooney, C Lecturer Ulsan, South 27/12/04 - 19/01/05 Student Exchange To Ulsan South Korea $416.50 Korea

Schofield, L Post. Grad. Student Hamilton, NZ 23/01/04 - 25/01/04 Travel From Auckland NZ To Hamilton - Present $250.00 Research At The Youth Sport & Physical Activity Conference

Schofield, L Post. Grad. Student Christchurch, NZ 12/02/04 - 14/02/04 Travel From Auckland NZ To Christchurch - $351.33 Attend Aust Behavioural Medicine Conference

Scrivener, I External Workshop Singapore 05/05/04 - 15/05/04 Professional Doctorate Workshop ‘Net Solutions’ $2 255.36 Consultant

Sharma, A Doctoral Fellow Dhaka & Delhi 05/01/04 - 29/01/04 Attend Conference On Changing Environment $2 562.20 With Wastewater Disposal

Smith, C Dean London, Singapore, 11/06/04 - 10/07/04 Attend International Conference ‘The 21st $11 636.76 Chengdu Century Business School’, Benchmarking, Research, Teaching Collaboration

Smith, C Dean Singapore, 03/11/04 - 07/11/04 Attend Graduations $8 100.42 Hong Kong

62 ReportCorporate 2002 Governance Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Smith, C Dean Fiji 25/11/04 - 02/12/04 Fiji Graduation $4 165.21

Smith, R Acting Dean Education Singapore 25/03/04 - 29/03/04 Project Workshop For Professional Doctorate $5 105.47

Smith, R Acting Dean Japan 05/06/04 - 10/06/04 Mtg Re Umap To Establish Agreement With $6 998.60 Hokuriku Uni Japan Experience For 2nd Year BLM(Japanese) Students

Snoke, B Head Of School Minneapolis, USA 08/09/04 - 25/09/04 Lectures & Consultation Uni Wisconsin, Personal $2 185.22 Travel 9,10,21,22/09/04

Stewart, H Business Development Tokyo 15/05/04 - 30/05/04 Attend Aei International Education Network $8 194.51 Manager ‘Study In Australia Event’, And Visit Local Agents

Stonier, D Former Employee Palmerston North, 12/12/04 - 17/12/04 Attend Autonomous Robots & Agents $1 495.04 NZ Conference

Stonier, R Assoc Professor Palmerston North, 12/12/04 - 17/12/04 Attend Autonomous Robots & Agents $1 470.99 NZ Conference

Stuart-Gibson, N Marketing & Malaysia & 24/02/04 - 05/03/04 Overseas Exhibitions, Agent Visits $3 796.40 Recruitment Officer Singapore

Stuart-Gibson, N International Agent Hong Kong & 12/03/04 - 25/03/04 Overseas Exhibitions, Agent Visits $7 356.55 Liaison Officer Thailand & Offshore Operations

Su, N Senior Research Officer Rhodes, Greece 23/06/04 - 03/07/04 Attend International Conf & Visit National Tech $4 691.66 Uni Of Athens

Taylor, E Dean Sri Lanka, India 23/03/04 - 07/04/04 Indian Cricket Tour - CQU Representative Per $6 577.02 Chancellery Request

Taylor, E Dean Delhi 01/12/04 - 08/12/04 Visit India For Redr International Board Member, $296.00 Visit Dest Office

Taylor, W Senior Research Fellow London, UK 29/03/04 - 20/04/04 Deliver A Keynote Address At The Community $3 105.65 Informatics Researchers Network (Cirn) Colloquium

Taylor, W Senior Research Fellow Ottawa, Canada 09/05/04 - 21/05/04 Attend Cracin Meeting $3 281.83

Tennent, B Head Of School Fiji 26/03/04 - 07/04/04 Conduct Classes For Accreditation, Attend $3 550.65 Graduation

Tennent, B Head Of School Of Hong Kong 12/08/04 - 22/08/04 Hong Kong Exhibition Cquinternational, Teach $3 172.42 Commerce, B&L Accounting Courses For Accreditation For Business

Tennent, B Head Of School Nandi, Fiji 28/11/04 - 02/12/04 Graduation, Campus Visit $2 614.35

Tennent, B Head Of School Dunedin, NZ 07/12/04 - 12/12/04 Present Refereed Paper Anzam Conference $2 266.62

Tharp, K & Family Honorary Fellow St Louis, USA 31/05/04 - 31/05/04 Relocation To Springfield USA $8 444.88

Tickle, K Dean Singapore, China 24/04/04 - 01/05/04 Visit Hartford In Chengdu China, Singapore Press $6 275.58 Holdings Singapore

Tickle, K Acting Dean Singapore 19/06/04 - 26/06/04 Attend 6th International Conference On $3 024.00 Hydroinformatics 2004, Visit Hartford Campus

Tickle, K Acting Dean Kuching, Kuala 20/08/04 - 27/08/04 Attend Inti Meetings $5 823.24 Lumpur

Tickle, K Dean Suva, Fiji 28/11/04 - 30/11/04 Fiji Graduation $2 505.90

Umap Students Exchange Students Osaka, Japan 01/09/04 - 22/11/04 Scholarship Students In-country Experience For $12 589.60 BLM Degree

Verma, B Associate Professor Budapest 24/06/04 - 31/07/04 Present 2 Papers At The Ieee Int Joint Conf On $5 427.98 Neural Networks

CorporateReport Governance 2002 63 63 Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Viera Dias, Joaquim Student Hefei China 21/08/04 - 28/08/04 Attend Atpc 2004 Conference $3 451.52 Da Silva & Present A Paper

Voss, J Assoc Director Phuket, Thailand 05/11/04 - 12/11/04 HP Asia Pacific Stirage Conference $934.69

Waddell, G Exchange Student Ulsan, South 27/12/04 - 19/01/05 Student Exchange To Ulsan, South Korea $416.50 Korea

Walker-gibbs, B Lecturer Manchester, 11/09/04 - 24/09/04 Conference And Professional Development $3 750.72 England

Walsh, K Associate Professor China 02/11/04 - 23/11/04 Visit Nir Fruit-sorting Equipment In Shandong, $3 960.00 Visit Chinese Academy, Present Seminar On Use Of Nir

Wang, W Level C Academic Beijing, China 06/08/04 - 14/08/04 Attend 28th International Congress $2 467.57 Of Psychology

Wang, Wei Level C Academic Shanghai, China 08/06/04 - 27/06/04 Meet With Research Collaborator Re $2 649.29 Implementation Of Friends Program As Part Of Ospro (8/3/04 - 25/6/04)

Ward, A Assoc Professor San Francisco 14/02/04 - 22/02/04 Attend Cognitive Psychology Conference $4 440.00

Ward, T Assoc Professor Wellington, NZ 28/11/04 - 05/12/04 Attend Anzmac Conference, Mtg In Auckland $814.04

Ware, Roy Charles Acting Chancellor Suva, Fiji 28/11/04 - 30/11/04 Attend Fiji Graduation As Acting Chancellor $3 403.49

Warner, L Lecturer Level E Geneva 01/09/04 - 30/11/04 Ospro - Study Leave $11 383.28

Windeknecht, K Lecturer Dunedin, NZ 07/12/04 - 12/12/04 Attend Anzam Conference $973.39

Wolhuter, D Acting Project Officer Singapore, Hong 03/07/04 - 14/07/04 Site Visits $4 648.20 Kong, China

Wood, J DVC (I&C) Fiji 31/03/04 - 06/04/04 Fiji Graduation Ceremony $4 193.42

Wood, J DVC (I&C) Melbourne, Asia 28/10/04 - 16/11/04 Mtg In Melbourne, Attend Singapore & Hong $9 480.87 Kong Graduations, Visit Offshore Partners

Wood, J DVC (I&C) China 03/12/04 - 10/12/04 Mtg With Monash College (Accomm & Airfares $150.20 Being Paid By Monash)

Woodland, C Lecturer - Commerce Suva From Bberg 17/09/04 - 25/09/04 Cpa Accreditation Visit For Fiji Int Campus $3 748.73

Xia, Fujie Postdoctoral Research Seoul, Korea 30/07/04 - 05/08/04 2nd Asian Conference On Multibody Dynamics $2 750.39 Fellow 2004

Yang, M Marketing Hong Kong & 12/03/04 - 25/03/04 Overseas Exhibitions, Agent Visits $14 925.79 Co-ordinator For Singapore & Offshore Operations Offshore Agents

Yang, M Marketing Coordinator Hong Kong, 11/08/04 - 04/09/04 Exhibition & Recruitment Activities, Agent Visits $12 803.49 (Offshore Agents) Taiwan

Yang, M Marketing Taiwan 01/10/04 - 04/10/04 Austrade Education Exhibition $2 126.12 Co-ordinator

Yang, Moli Marketing Coordinator China 18/04/04 - 02/05/04 China Austrade Exhibition $10 220.67 - Offshore Agent

Yang, Moli Marketing China 31/10/04 - 05/11/04 Agent Training & Visits $3 180.88 Co-ordinator

Yarrow, A Manager-corp Systems Phuket, Thailand 05/11/04 - 12/11/04 HP Asia Pacific Stirage Conference $1 063.81 Admin

64 Corporate Governance Corporate Governance

Name Position Title Destination Date Of Travel Reason For Travel Cost

Yokoyama, T Lecturer (Student Japan 29/05/04 - 13/06/04 Accompany Faculty Dean As Translator To $1 821.18 Mentor/escort) Hokukiku Uni Re Umap In Japan Experience For 2nd Year BLM Students & Mtgs With Meikai Re Japanese Speaking Festival

Yokoyama, T Lecturer (Student Haneda To 07/06/04 - 08/06/04 Accompany Faculty Dean As Translator Re Umap $490.00 Mentor/escort) Komatsui, Japan Establishing Agreement

Yokoyama, T Lecturer (Student Osaka, Japan 31/08/04 - 11/09/04 Student Supervision - Umap 2004 $5 123.81 Mentor/escort)

Yu, Xinghuo Professor Emeritus Hong Kong, Harbin 02/01/04 - 28/01/04 Collaboration Uni Of Hong Kong & Harbin $3 312.40 China Institute Of Technology

Zaman, M Senior Lecturer In New Orleans, 21/05/04 - 30/05/04 Present 2 Refereed Papers At Irma Conference $5 037.83 Accounting & Finance Louisiana

Zaman, M Senior Lecturer In Singapore 02/07/04 - 10/07/04 To Present Full Paper Referred At The Apira Conf $2 113.19 Accounting & Finance

Zipf, R Sub Dean Canada 28/03/04 - 17/04/04 Attend Narst Conference $2 990.90

Total Overseas Travel 2004 $886 833.10

Expenditure on Consultancies 2004

Communications $ 83 967.02 Finance/Accounting $ 241 707.28 Human Resource Management $ 137 977.87 Information Technology $ 98 173.37 Management $ 2 069 974.33 Professional/Technical $ 291 558.01 Total $ 2 923 357.88

(Expenditure is net of Goods and Services Tax)

CorporateReport Governance 2002 65 65 Corporate Governance

Statutory Obligations The University continues to be vigilant and is acutely aware of its obligations in relation to The University, in reporting on the achievement legislative compliance and will continue to strive to of its obligations under s95 (1) (e) of the Financial ensure all obligations are met. Management Standards, has established a Compliance Unit to identify, monitor and report on its legislative Central Queensland University Act 1998 compliance obligations. There were no amendments to the Central The University enhanced its capabilities in this Queensland University Act 1998 during 2004. There area during 2003 with the appointment of a University are currently proposals for amendment of the Act to Legal Officer and two additional Internal Audit staff. achieve compliance with the National Governance These resources complement existing resources in Protocols of the Federal Government’s Backing functional areas such as Internal Audit, Copyright and Australia’s Future reforms. Risk Management. Financial Administration and Audit Act 1977, Financial The Legal Officer has primary responsibility for Management Standard 1997 managing the legal business of the University and specialises in areas such as Industrial Relations, Work continues on enhancing systems, upgrading Freedom of Information, Judicial Review, Privacy and processes and developing staff to minimise the risks University contractual obligations. of non-compliance with legislation, particularly the Financial Management Standard 1997. A database was developed during 2003 to properly control and track the University’s compliance The Internal Audit Unit performs an annual review requirements. The schedule is a rolling system, which of the University’s compliance with the Financial identifies legislative or compliance tasks required Management Standard, this enables the Audit of the University. At the beginning of each year, the Committee to monitor compliance with this legislation. database schedules deadline dates, estimated working days needed to complete obligation and tracks their Public Sector Ethics Act 1994 completion. Over time, the quality assurance processes The University is required under the Public Sector supporting the schedule provide a valuable workload Ethics Act 1994 to provide our implementation planning tool to allow the University to continuously statement giving details of actions taken during 2004 improve compliance outputs. in order to comply with the Act.

The University Risk Management Committee The University’s Code of Conduct was developed continued to guide the implementation of a University and approved by the University’s Council on 3 wide, Risk Management Framework. High-level December 1999. The Code of Conduct is based around strategic risks were identified and assessed during 2003 five fundamental ethical values: and now form the basis for future strategic planning at Respect for the law and systems of government; the University. The Risk Management Committee has monitored the progress of treatment of these high level Respect for persons; risks during 2004. During 2004 the Risk Management Integrity; Committee has also continued the process of roll out of the Risk Management Framework to all functional Diligence, and areas of the University. Economy and efficiency.

66 Corporate Governance Corporate Governance

A copy of the Code of Conduct can be obtained legislation. University records are now captured in free of charge via CQU’s website. Go to http:// the ‘TRIM Context’ system for records and document www.cqu.edu.au/ppmanual/staff/codeofconduct.htm. management.

Adherence to the University’s Code of Conduct The major impact for the University during 2004 is a condition of employment. A copy of the Code was the adoption of the International Financial is included with all letters of appointment. An offer Reporting Standards. The University has ensured a of employment is conditional upon the prospective comprehensive preparation for these changes was employee both reading the Code of Conduct and undertaken. agreeing, in writing, to abide by its contents. Higher Education Legislation Changes CQU has developed a Workplace Grievances Policy and Procedures, which complements the operations of In December 2003, the Higher Education Support the Code of Conduct. Bill 2003 was passed as an Act of the Commonwealth Parliament. A number of amendments to the Act were Whistleblowers Protection Act 1994 subsequently passed in 2004.

The University is required under the The new legislation gives effect to sweeping Whistleblowers Protection Act 1994 to provide changes to Australian higher education directed by statistical information on the operations of the Act. Minister Nelson. Most of the changes are effective in Number of disclosures received by the University 2005 with 2004 a transition year. during 2004: Nil Key changes include: Number of disclosures substantially verified over a new scheme of Commonwealth Learning during 2004: Not applicable. Scholarships; Changes in law the introduction of Student Learning Entitlements; A number of changes in the law impacted on CQU regional loading funding; during 2004. Funding Agreements between the Commonwealth The most significant impact upon the University and individual universities; has been through the introduction of the Backing the flexibility for universities to reduce the Australia’s Future reforms of the Australian Higher required Student Contributions down to zero or to Education Sector. This has led to a significant effort increase them by up to 25% above the standard set to implement the National Governance Protocol’s, the by the Commonwealth; HEIMS reporting system and to adjust systems to cope with the new funding model. an increased maximum percentage of fee-paying student enrolments in courses from 25% to 35%; In 2002 the Public Records Act was adopted by the Queensland Parliament. This, together with new the introduction of the Higher Education Information Standards, eg Information Standard 42 Information Management System (HEIMS) - Information Privacy - has meant the University for reporting purposes. has had to increase its attention to record keeping. The Records and Archives Office, established in the Library, plays a leading role in implementing this

CorporateReport Governance 2002 67 67 Corporate Governance

Staff Relations This section continued addressing Health and Safety issues including: 2004 was another busy year for the Staff Relations section of the Staff and Student Services Division. a major reduction in the number of stress claims submitted to WorkCover (this could be attributed The section provided support to the management to the introduction of ‘Interlock’, the CQU enterprise bargaining team during 2004 at the Employee Assistance Program); negotiations between the University and unions for replacement EBAs (i.e. EBA4). a major increase in costs relating to Occupational Overuse Syndrome injuries. The Vice-Chancellor This section continued to provide: funded the ‘WorkPace’ break and exercise program to counteract this trend; advice and support to management and staff in respect to the interpretation of the current EBA preparation, approval and implementation of and human resource policies and procedures a Health and Safety Risk Assessment process. (which included providing an awareness and an The process sits under the University Risk understanding of the practical implementation of Management Program. Training has commenced low-level dispute resolution); across the University; ongoing assistance and support to management approval of the Noise Management program to and staff concerning confidential work related address excessive noise in the workplace and to matters; monitor all staff who may be exposed to a noisy environment; support to the Health and Safety Unit in respect to Workers Compensation/Workplace Rehabilitation; formation of a Working Party to manage Hazardous Substances and Dangerous Goods to support to the Appointments Section as part of the set up a management program. Audits currently General Staff Job Evaluation team; and being undertaken to identify all hazardous ongoing assistance and support in relation to substances; major restructuring/change processes. Terms of Reference approved for Faculty/Division Health and Safety Health and Safety Committees. Most areas now have active Health and Safety committees which The University has a Health and Safety Unit as report to the University Health and Safety Unit; its management arm for Health and Safety matters. funding and implementation of 10 000 Steps The Unit is staffed by a Health and Safety Manager, program – 900 staff (90 teams) participated in a Health and Safety Coordinator, Health and Safety virtual walk across Australia to promote healthy Liaison Officer, Support Officer and Rehabilitation activity levels; Coordinator, and an Administration Officer charged with the responsibility of developing (in consultation training across the University in Manual Handling, with the University Health and Safety Committee) Ergonomics and Risk Assessment. managing, coordinating and implementing the University Health and Safety Policy, procedures and guidelines for the whole university on all campuses.

68 Contact Details Contact Details Addresses for CQU’s international teaching operations are:

Hong Kong College of Technology, 14 Princess Margaret Road, Kowloon, The University’s business address is Bruce Highway, Rockhampton Qld 4702. Hong Kong. Tel: +852 2711 9202 CQU Brisbane International Campus, 108 Margaret Street, Brisbane, Qld 4000. Email: [email protected] Tel: 07 3295 1188

Email: [email protected] Hartford Management Centre, 410 North Bridge Road #01-00 Cosmic Insurance Building Singapore 188726 CQU Bundaberg, University Drive, Bundaberg, Qld 4670. Tel: + 65 6 235 9223 Tel: 07 4150 7000 Email: [email protected] Email: [email protected]

CQU Emerald, Emerald Agricultural College, Capricorn Highway, PO Box 197, Emerald, Qld 4720. Tel: 07 4982 8888 Email: [email protected]

CQU Fiji International Campus, First Floor, 1 Ratu Dovi Rd, Vinod Patel Plaza, Center Point, Laucala Beach Estate, Nasinu, Fiji Islands. Tel: +67 9 3342 100 Email: [email protected]

CQU Gladstone, Bryan Jordan Drive, Gladstone, Qld 4680. Tel: 07 4970 7277 Email: [email protected]

CQU Gold Coast International Campus, 60 Marine Parade, Southport, Qld 4215. Tel: 07 5552 4988 Email: [email protected]

CQU Mackay, Boundary Road Planlands, Mackay, Qld 4741. Tel: 07 4940 7577 Email: [email protected]

CQU Melbourne International Campus, Level 1,108 Lonsdale Street, Melbourne, Vic 3000. Tel: 03 8662 0555 Email: [email protected]

CQU Rockhampton, Bruce Highway, Rockhampton Qld 4702. Tel: 07 4930 9777 Email: [email protected]

CQU Sydney International Campus, 333 Kent Street, Sydney, NSW 2000. Tel: 02 8295 5888 Email: [email protected]

CorporateReport Governance 2002 69