DOCSLIB.ORG

Our Services for You Welcome to Your Service Guide

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Our Services for You Welcome to Your Service Guide Our services for you Welcome to your service guide All of us at Thirteen are looking You might remember that we sent you forward to another busy year some information last year to get your working for you. opinions about planned changes to the way your landlord and Thirteen are This guide brings you details of services structured. We’re aiming to simplify how that are available and improvements we we’re organised and to bring all are making. landlords in the group together to form one organisation called Thirteen. You’ll find information about our Our original aim was to do this by April self-service website, customer services, this year but we’re now working to repairs, home improvements, building complete this process between July new homes, services that are available and September. This means that your for you, your neighbourhood officer, landlord will stay the same for a little and some useful contact details. while longer but we’ll let you know more about this process later in the year. We have also been listening to feedback from tenants, leaseholders and If you have any thoughts about how we customers and as a result, many can improve what we do for you, please improvements to our services are get in touch. underway, with more planned throughout the year. Best wishes Ian Wardle Group Chief Executive On behalf of everyone at Thirteen 2 3 Making things easier for you - Contacting customer services Thirteen self-service 24/7 You can log onto Thirteen’s We’re working on the next phase of Contacting Thirteen couldn’t Improving customer services self-service website to carry our self-service website which will have be easier. During 2017, we’ll be working to improve out a range of tasks. even more functions and is expected to our customer services. As part of this, launch within a year. We all know that it can sometimes be we’re increasing the number of staff in In 2016, we launched the self-service difficult to decide which number to our Customer Service Team to help us website for tenants to go alongside Thirteen’s website also has lots of phone if you need to contact respond to your queries more quickly. our landlord websites which we useful information to help you get the departments in a large organisation. re-designed earlier in the year. most from your time as a Thirteen Contact us customer and can help you to: That’s why in 2016, we introduced a To get more information or to tell us The self-service site gives you 24/7 single telephone number that all our about anything to do with your home, access to: • find a new home to rent or buy customers can use to request or find you can contact: • report a home repair • get help to pay your rent out about any service within Thirteen. • view rent accounts • get advice about benefits and money www.thirteengroup.co.uk • pay rent online management By calling 0300 111 1000, you can customerservices@ • update personal details • find out about home ownership speak to customer service staff who thirteengroup.co.uk • contact us for anything to do with options will help you access the service you 0300 111 1000 your home or tenancy. • find a job with Thirteen. need. Our Customer Service Team aims to If you haven’t used the site already, For details about all Thirteen’s services, answer calls within 30 seconds. you need to log on at the visit: www.thirteengroup.co.uk address below. We also use social media to let people Alternatively, use your know about a range of issues and help smartphone to scan you to get in touch with us. Follow us or the QR code. like us at: Thirteen_Group You can register to view your rent account online, print a rent statement, order ThirteenGroup an Allpay card and much more. You will need your tenant number (from your rent letter) and an email address to register. Visit www.thirteengroup.co.uk/ SelfService 4 5 You said, we did Looking after your home - repairs We carried out 160,000 repairs Examples of repairs that customers on tenants’ homes last year. are responsible for include: All customers of Thirteen receive the • renewing carpets and other flooring you have fitted same level of service for repairs, which • repairing blinds, curtains and rails Many tenants, leaseholders and Last year, we undertook two in-depth includes the length of time it takes to • fixing door bells customers made suggestions independent tenant satisfaction carry out a repair. • smoke alarm batteries during 2016 about what we do surveys as well as ongoing discussions • light fittings and bulbs with our customer panels and a series There are different responsibilities for • repairing minor cracks in plaster and how it could be improved. of customer consultations. Since the type of repair that we carry out, and • bath plug and chain November, we have also been carrying the type of repair that you’re • fixing damage caused by a visitor Thank you if you have been involved as responsible for. Visit the website for or a member of your household. out weekly satisfaction surveys for this information is vital to improve what more details and information about help repairs and gas services. we do for you. for disabled customers. Reporting repairs As a result of this, we’re making some We’re making improvements to our changes: Examples of repairs that we are repairs appointment system during responsible for include: 2017. If you need to report a repair to your home, please get in touch using the details below. You said... We did... • foundations, roofs, walls and external finishings It’s difficult to contact the right We have employed more colleagues in You can also call us to report • outside doors, window frames, emergency repairs outside office hours. member of staff our contact centre. You will also find drains, gutters, external pipes, Emergencies include repairs to blocked the names of your neighbourhood fencing, lighting, doors and stairways or leaking drains, loss of gas or water, or officers in the back of this booklet. • gas and electric services from dangerous and insecure structures. To your meter and water services to, and report repairs and find out repair You need to complete repairs when We’re introducing a new repairs IT inside, your home response times, please use the details you say you will complete them system to improve our repairs • baths, basins, sinks and toilets below. • communal areas within our timescales further. You can report repairs to properties. You need to put things right when We’ve created a new Customer your home at: they go wrong Relations Team to ensure that any You’re responsible for fixing any https://selfservice. problems you have are resolved damage that has not been caused thirteengroup.co.uk or quickly and we learn from any by fair wear and tear. www.thirteengroup.co.uk/repairs mistakes. customerservices@ thirteengroup.co.uk 0300 111 1000 6 7 Gas safety in your home Improving homes We work closely with tenants to Customers receive a letter with a gas We work on a range of projects 39 homes have been switched to an air make sure their homes are gas safety appointment around 10 months to improve our customers’ source heat pump that draws heat from safe. after their previous check. When you homes. the outside air, which will lead to an receive an appointment, please make average saving of around £250 a year Every year, customers who rent a home sure that someone is at home to let the The type of maintenance we carry out on fuel bills. receive an appointment for a Gas Safe engineer in. Alternatively, contact us to - and when we do it - depends on a Registered gas safety engineer to visit rearrange your appointment if what we range of issues like the age of the Alongside these projects, we’re and carry out essential safety checks offer isn’t convenient. property’s fittings, and regulations for working on environmental schemes on their gas appliances such as boilers things like heating systems and wiring. worth around £500,000 to improve the and fires. quality of neighbourhoods for our During 2016-17, we’re working on £37m tenants. Sometimes it’s difficult to gain access to of improvement work to 4,476 homes. customers’ homes and during 2016 we We are also responsible for making sure worked successfully to reduce a Between April 2016 and March this that many of the public and communal backlog of gas servicing appointments. year, we will have worked to replace areas on our estates are well major fixtures and fittings in our maintained. You can find out about The checks help to keep the appliances homes including: planned maintenance at running smoothly and efficiently, www.thirteengroup.co.uk/ keeping the household safe and • 553 kitchens FindOutAbout potentially saving customers money on • 2,474 heating systems fuel bills. • 1,010 door replacements • 1,583 window replacements • 675 bathrooms. We have also arranged for 255 You can get more details on customers to be switched from our gas servicing web page: inefficient electric heating systems. www.thirteengroup.co.uk/ More than 200 homes have been GasServicing moved to mains gas heating with a new efficient combi boiler installed. Another 8 9 Investment in 2017 Services for you Money advice Anti-social behaviour Last year over 2,000 Thirteen It’s important that our tenants feel safe customers received help from our in their homes and that issues of Money Advice Team.
Load more

Recommended publications
  • Please Note Venue Central Neighbourhood
    PLEASE NOTE VENUE CENTRAL NEIGHBOURHOOD CONSULTATIVE FORUM AGENDA Thursday 14 June 2007 at 10.00 am in Committee Room ‘B’, Civic Centre MEMBERS: CENTRAL NEIGHBOURHOOD CONSULTATIVE FORUM: Councillors Akers-Belcher, Brash, Coward, Cranney, Hall, Hargreaves, Henery, Kaiser, Laffey, Lauderdale, London, Morris, Payne, Richardson, Shaw, Simmons, Sutheran, Tumilty and Worthy Resident Representatives: James Atkinson, Ian Campbell, Bob Farrow, Alan Greenwell, Ted Jackson, Jean Kennedy, Evelyn Leck, Alan Lloyd and Brian McBean – 1 vacancy 1. W ELCOM E A ND I NT RODUCTI ONS 2. APOLOGI ES FOR A BS ENC E 3. TO RECEIV E ANY DECLARATIONS OF INTEREST BY MEMBERS 4. M INUT ES 4.1 To confirm the minutes of the meeting held on 29th March 2007 (attached) 4.2 Matters arising (maximum of 10 minutes) – Feedback sheet from last meeting attached. 5. PUBLIC QUESTION TIME and WARD ISSUES (maximum of 30 minutes) Foggy Furze Grange Par k Rift House Stranton Burn Valley Elw ick 07. 06. 14 - CENTFRM Agenda Hartlepool Bor ough Council PLEASE NOTE VENUE 6. ITEMS FOR CONSULTATION 6.1 Presentation - Building Schools for the Future – Stage 3 Consultation – Paul Briggs, Assistant Director (Children’s Services Department) 6.2 Presentation - New Deal for the Communities Neighbourhood Action Plan (NDC NA P) – Mathew Walker, New Deal for Communities Manager 7. ITEM S FOR DISC USSION and/or INFORM ATION 7.1 Tees Valley Joint Minerals and Waste Development Plan Documents: Key Issues and Alternative Options Report – Tom Britcliffe, Principal Planning Officer 7.2 Street Naming Request - Church Street area – Head of Technical Services 7.3 Minor Works Budget 2007/08 – Director of Neighbourhood Services 8.
    [Show full text]
  • List of Schools
    LIST OF SCHOOLS Updated September 2017 Primary Schools Deputy/ DfE School Name Classification Headteacher Assistant Administration Address Tel No. Fax No. No. Headteacher 2310 Barnard Grove Community Mr. Lee Walker Ms. Janine Barnard Grove 230300 230301 Primary School School Thompson Hartlepool Claire Smith(AH) TS24 9SD Lucy Wesson(AH) e-mail address: [email protected] 2090 Brougham Primary Academy Mrs Julie Thomas Mrs Sarah Brougham Terrace 273663 231171 School Greenan Hartlepool TS24 8EY e-mail address: [email protected] 2238 Clavering Primary Community Miss Helen O’Brien Neil McAvoy (DH) Clavering Road 422088 281588 School School Kelly Corr (AH) Hartlepool Nicola Leighton TS27 3PN (AH) e-mail address: [email protected] 2151 Eldon Grove Academy Academy Mme Julie Deville Eldon Grove 273895 275484 Executive Head Hartlepool TS26 9LY Mrs Audrey Brahimi e-mail address: [email protected] 2002 Eskdale Academy Academy Mrs. Elizabeth Killeen Neil Voisey Eskdale Road 272255 Hartlepool TS25 4BT e-mail address: [email protected] [email protected] 2187 Fens Primary School Community Mr Peter Cornforth Mr C Connor (DH) Mowbray Road 870405 872843 School Mr C Keen (AH) Hartlepool TS25 2LY e-mail address: [email protected] Deputy/ DfE School Name Classification Headteacher Assistant Administration Address Tel No. Fax No. No. Headteacher 2126 Golden Flatts Primary Community Maxine Newbury Emma Bestford Seaton Lane 274711 272957 School School (Acting)
    [Show full text]
  • Tessa Brings Christmas Cheer
    Issue 21 December 10/January 11 North Tees and Hartlepool NHS Foundation Trust The magazine for North Tees and Hartlepool NHS Foundation Trust Tessa brings page 13 Christmas cheer Stop smoking service top of national league The Stockton and Hartlepool stop smoking service is celebrating it’s pole position as top of the Barbara is new national league table for quitters. Figures for 2009/10 show that give them the best possible chance for people who want to quit face in HR the Hartlepool team helped more of quitting, because everyone is cigarettes, including the provision Barbara Bright (pictured) is the people to quit for a four-week different. We’re certainly not there of prescriptions as appropriate. trust’s new deputy director of period (per 100,000 population) to preach! Sessions are held in many different human resources. than any other stop smoking “One of the main causes of people locations including community Following an early career in service. lapsing when they quit is not centres and village halls to improve the NHS, Barbara joined the Service manager Pat Marshall having the right support in the first access to the service and make it University of Teesside where said: “We’re delighted with the place. Their best possible chance easy to call in during a work break she held a number of roles results. Quitting smoking isn’t of success is through using a NHS or on the way home. moving into human resources always easy but it’s something stop smoking service.” in 1996. most smokers really want to do.
    [Show full text]
  • Download the Agenda and Reports
    PLEASE NOTE VENUE REGENERATION AND LIVEABILITY PORTFOLIO DECISION SCHEDULE Wednesday 23rd May 2007 at 10.00am in Conference Suite 3 Belle Vue Comm unity Sports and Youth Centre Ke ndal Road, Hartlepool The Mayor Stuart Drummond responsible for Regeneration and Liveability w ill consider the follow ing items. 1. KEY DECISI O NS 1.1 Rift House/Burn Valley Neighbourhood Action Plan (NAP) Update (Final for Endorsement – Head of Regeneration 2. OTHER ITEMS REQUIRING DECISION 2.1 Friarage Manor House and Surrounding Land – Feasibility and Development Work – Head of Regeneration 2.2 Housing Market Renewal Programme 2007/8 – Resource Allocation – Director of Regeneration and Planning 2.3 Regeneration and Planning Departmental Plan 2007/08 -2009/10 – Di re ct o r of Regeneration and Planning Services 3. ITEMS FOR INFORMATION 3.1 Neighbourhood Services Departmental Plan 2006/07 – 4th Quarter Monitoring Report – Director of Neighbourhood Services 4. REPORTS FROM OVERVIEW OF SCRUTINY FORUMS No it e m s 07.05.23 - REGENERATION AND LIVEABILITY PORTFOLIO AGENDA/1 Hartlepool Bor ough Co uncil Regeneration & Liveability Portfolio –23 May 2007 1.1 REGENERATION AND LIVEABILITY PORTFOLIO Report To Portfolio Holder Wednesday 23 May 2007 Report of: Head of Regeneration Subject: RIFT HOUSE/BURN VALLEY NEIGHBOURHOOD ACTION PLAN (NAP) UPDATE (FINAL FOR ENDORSEMENT) SUMMARY 1.0 PURPOSE OF REPO RT 1.1 To seek endorsement of the Neighbour hood Action Plan (NAP) Update for the Rift House and Burn Valley areas. 2.0 SUMMARY OF CONTENTS 2.1 The r eport descr ibes the bac kgr ound to NAPs w ith a specific focus on the Rift House/Bur n V alley NAP.
    [Show full text]
  • Walking and Cycling in Hartlep
    O S N A QUEEN'SQU R R D O O A A D D RO B AD 1 D 2 ROAOA UEEN'S'S 8 FILLPOKE LANE Q 0 A B C D E F G H I J K L M N O P Q R WingateW e MOOR LANE To Sunderland Monk and Peterlee For more information on cycling and walking in the area go to COAST ROADROA F R HesledenHe O N www.letsgoteesvalley.co.uk Places of interestT Tees Valley S To Crimdon & T R E Blackhall Rocks ET Crimdono Beck North Sands Crimd NesbittNes md Ward Jackson Park K5 A B1B Dene Ha on Beck Scale 1:20,000 128 r 0 t to K S TA H k HASW ELL AVENUE a Burn Valley Gardens L6 T s B IO Hartlepool w N el 0 Miles 12 R l W 1 O a 1 ADA D lk Rossmere Park L8 2 HARTLEPOOL wa A C y 1 0 B1280 SeatonSeSeaeatoneaatontononn CarewCCaCareCara eew 8 DURHAMRHAM 6 0 Kilometres 123 Seaton Park O8 D Thee C O MIM CommonCommommon A I S L F W E B T IN B EL R L GA OWSW R © Crown Copyright and database right 2018. Ordnance Survey Licence number 100015871. TETE R A N S BU D O Summerhill Country Park K6 StationStation D R O AD N N L A E A Redcar Central AN A L L E K BILLINGHAM D E E Bellows Burn T Redcar East C Townown C E Golf Course L R L CemeteryCemetery Billingham D E R OA A ET Hutton E R O Art Gallery / Tourist Information Centre M5 RE ILL C F C T V E S T E T Longbeck AR V A N H E N HenryHenry R O R BEB N R F Marske ELLLLOWSW O S BURURN E Saltburn LANE R A D W South Bank R IN A D G A St.
    [Show full text]
  • Hartlepool Monthly Report February 2016
    NOT PROTECTIVELY MARKED Hartlepool monthly report February 2016 Introduction Welcome to the February 2016 monthly report for Hartlepool power station. These reports are available to all members of the public on http://www.edfenergy.com and on the Hartlepool Borough Council website, together with copies of the minutes from our Local Community Liaison Council meetings. We are keen to hear the views of our local communities. We recognise that good communication is a two-way process and we welcome your feedback and comments. Safety Operational safety On Saturday 27 February, a decision was made to shut down reactor 1 during start-up, to investigate an oil loss to one of the eight gas circulators. The gas circulator has since been replaced and the reactor is being returned to service. Environmental safety There were no environmental incidents in February. Minor injuries There were two minor injuries during February, one of which was deemed non-work related and the other was dealt with by first aid staff on site. The site takes safety very seriously and incidents are investigated fully to ensure they are avoided in the future. Plant status Hartlepool has two advanced gas cooled reactors with a net generation capacity of 1180 MWhs. As at 29 February: • Reactor 1: Unit 1 is currently offline for maintenance • Reactor 2: Unit 2 is at full load EDF Energy Nuclear Generation Limited Registered office: Barnett Way, Barnwood Gloucester, GL4 3RS. Registered in England and Wales number 3076445. edfenergy.com BEG/FORM/COMM/024 Revision 001 NOT PROTECTIVELY MARKED Hartlepool visitor centre The visitor centre welcomed 1061 visitors in February, with 284 of them taking a plant tour.
    [Show full text]
  • Hartlepool Walking and Cycling Map Here
    O S N A QUEEN'SQU R R D O O A A D D RO B AD 1 D 2 ROAOA UEEN'S'S 8 FILLPOKE LANE Q 0 A B C D E F G H I J K L M N O P Q R WingW ate MOOR LANE To Sunderland MonkMonk and Peterlee For more information on cycling and walking in the area go to COAST ROADROA F R HesledenHe O N www.letsgoteesvalley.co.uk Places of interestT Tees Valley S To Crimdon & T R E Blackhall Rocks ET Crimdonimdoono Beck Nor Crimd NesbitNesNe t md th Ward Jackson Park K5 Sa A B1B DeneDene Ha on Beck Scale 1:20,000 128 r nds 0 t to K S T H A a Burn Valley Gardens L6 T s B IO Hartlepool w N el 0 Miles 12 R l W 1 O al 1 ADA D kwa Rossmere Park L8 2 HARTLEPOOL A C y 1 0 B1280 SSeeatoneaeaatontononn CarewCCareCaCara ew 8 DURHAMM 6 0 Kilometres 123 Seaton Park O8 D Thee C O MIM CommonCommmmommon A I S L F W E B T IN B EL R L GA OWSW R © Crown Copyright and database right 2018. Ordnance Survey Licence number 100015871. TETE R A N S BU D O Summerhill Country Park K6 StationStation D R O AD N N L A E A Redcar Central AN A L L E K BILLINGHAM D E E Bellows Burn T Redcar East C ToTowwnn C E Golf Course L R L CemeteryCemetery Billingham D E R OA A ET HutHutton E R O Art Gallery / Tourist Information Centre M5 RE ILL C F C T V E S T E T Longbeck AR V A N H E N HenryHenry R O R BEB N R F Marske ELLLLOWSW O S BURURN E Saltburn LANE R A D W South Bank R IN A D G A St.
    [Show full text]
  • Cabinet - Minutes and Dec Ision Record – 3 September 2007
    Cabinet - Minutes and Dec ision Record – 3 September 2007 CABINET MINUTES AND DECISION RECORD 3 S eptem be r 2 00 7 The meeting commenc ed at 9.00 am at the Av ondale Centr e, Hartlepool Present: The Mayor (Stuart Drummond) - In the Chair Councillors : Pa m Har greaves (Deputy Mayor) Gerard Hall (Adult and Public Health Services Portfolio Holder) Cath Hill (Childr en’s Serv ices Por tfolio Holder) Victor Tumilty (Culture, Leisur e and Touris m Portfolio Holder) Officers : Paul Walker, Chief Executive Adrienne Simcock, Director of Childr en’s Serv ices Peter Scott, Dir ector of Regeneration and Planning Serv ices Paul Briggs, Ass istant Dir ector, Children’s Serv ices Peter McIntosh, Project Manager, Childr en’s Serv ices Gr aham Fr ankland, Head of Property and Procurement Services Tony Brown, Chief Solicitor Alastair Rae, Public Relations Officer Angela Hunter, Principal Democratic Servic es Officer Also pres ent: Councillor Stephen Akers- Belcher 75. Building Schools for the Future: Stage Three Consultation (Director of Childr en’s Servic es) Type of decision Key Decis ion (Tests (i) and (ii) apply) Purpose of report To request Cabinet to note the outc omes of the third stage of cons ultation in preparation for Building Schools for the Futur e. Issue(s) for consideration by Cabinet The Portfolio Holder for Childr en’s Services introduced the report and its recommendations. The Assistant Dir ector of Childr en’s Services reminded Me mbers that Hartlepool w as to be admitted to the BSF programme in 20 0 7 as a Wav e 5 A ut hor ity , s ubj ec t t o adh er i n g to t h e ti me s c al e i n dic ate d in its submission in October 2006.
    [Show full text]
  • The Elwick Village Atlas Summary Report 2014 the Elwick Village Atlas Summary Report 2014 the Elwick Village Atlas Summary Report 2014
    THE ELWICK VILLAGE ATLAS SUMMARY REPORT 2014 THE ELWICK VILLAGE ATLAS SUMMARY REPORT 2014 THE ELWICK VILLAGE ATLAS SUMMARY REPORT 2014 CONTENTS Foreword 7 Introduction 9 Elwick Village Atlas Project 11 The Historic Environment 15 The Medieval Village 17 The Buildings of Elwick 21 Elwick in World War ll 25 The Changing Village 35 The Natural Environment 53 Elwick Wildlife 53 Geology of Elwick 55 Waters of Elwick 57 Bibliography 62 Appendix 1: Elwick Village Atlas Steering Group 63 Appendix 2: Wildlife Reports 65 The Village Green in 1910 FOREWORD As the Chairman of the Elwick Village Atlas Group I am delighted to commend to you the second booklet on aspects of village life, here in Elwick. What makes Elwick such a wonderful place to live in? We have a Church, two pubs, a Post Office/shop and a Primary School. Important though they are the things that make Elwick unique are its people and the beautiful countryside around us. So many villagers have helped to research the history of our community, either as members of our work groups or by providing interesting snippets of information to us, and we are indebted to you all. However none of this would have been possible without the support of the Parish Council, Durham County Council’s Limestone Landscape Project, who provided the matched funding (Big Lottery) and, of course, the team of specialists so ably lead by Robin Daniels of Tees Archaeology, supported by Tony Devos (Limestone Landscapes Project). Matched. Funding for the Wildlife element of the project was kindly provided by Tees Valley Community Foundation, which enabled us to produce two leaflets identifying the wildlife to be seen around the village and along the public footpaths.
    [Show full text]
  • PDF (Volume 1)
    Durham E-Theses Quaternary sea level change, Lake formation, and associated glacial events, with special reference to the lower tees basin Lockery, Andrew R. How to cite: Lockery, Andrew R. (1971) Quaternary sea level change, Lake formation, and associated glacial events, with special reference to the lower tees basin, Durham theses, Durham University. Available at Durham E-Theses Online: http://etheses.dur.ac.uk/8445/ Use policy The full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that: • a full bibliographic reference is made to the original source • a link is made to the metadata record in Durham E-Theses • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders. Please consult the full Durham E-Theses policy for further details. Academic Support Oce, Durham University, University Oce, Old Elvet, Durham DH1 3HP e-mail: [email protected] Tel: +44 0191 334 6107 http://etheses.dur.ac.uk 2 QUATERNARY SEA LEVEL CHAIJGE, LAKE PORILATIOH, AIJ) ASSOCIATED GLACIAL EVENTS, WITH SPECIAL REFERENCE TO TIIE LOWER BASIN Andrew R. Lockery Dissertation presented for the degree of Doctor of Philosophy to the Department of Geography, Durham University August, 1970 Resubmitted in March 1971, Ai'^k-.CT EVMiT,,, Hit. ;t CI i- i-./,F., .liC", Yj 'ilif-Q.^tT >S H/.. IH The Thesis set out to fulfil two j.urpoEe;>: l) To further the development of .'t muthodolory for the study of displaced shorelines.
    [Show full text]
  • HARTLEPOOL INTERCHANGE STAND ALLOCATION Effective from Sunday 5 January 2020
    ' ' ' ' --'�,' I ,�I I I I I HARTLEPOOL KEY Bus Stops * Railway Station [I] Tourist Information "® Motorcycle Parking C) Bus Shelter :JU Railway line II Cycle Path Trees/Greenery National Express Stop Public Toilets Crossing Points • Other Buildings INTERCHANGE � tt& • tN HARTLEPOOL INTERCHANGE STAND ALLOCATION Effective from Sunday 5 January 2020 Stand Hartlepool Interchange (adjoining Railway Station ) A Holiday and Excursion Coaches 57, 57A, 58 B Victoria Road, Raby Road, Dyke House, University Hospital of Hartlepool, West View, Hart Village, Hutton Henry, Station Town, Wingate, Wheatley Hill, Thornley, Cassop, Quarrington Hill, Deaf Hill, The Trimdons, Kelloe, Coxhoe, Bowburn, Shincliffe, Durham 7, 36 C (Marina, Headland, Victoria Road, Oxford Road, Rift House, Catcote Road, Foggy Furze, Rossmere, Owton Manor, Fens, Greatham, Newton Bewley, Billingham, Norton, Stockton, Thornaby Station , Middlesbrough) D National Express Coaches and Rail Replacement Services Stand Hartlepool Interchange (Church Square) 57, 57A, 58 E Victoria Road, Raby Road, Dyke House, University Hospital of Hartlepool, West View, Hart Village, Hutton Henry, Station Town, Wingate, Wheatley Hill, Thornley, Cassop, Quarrington Hill, Deaf Hill, The Trimdons, Kelloe, Coxhoe, Bowburn, Shincliffe, Durham Stand Hartlepool Interchange (Marina Gateway Bridge) 1, 7, 23, 24, 55, 55X, 65 F Marina, (Maritime Avenue, Burbank), Headland, Raby Road, Dyke House, University Hospital of Hartlepool, Throston Grange, High Tunstall TOURIST INFORMATION SHOPMOBILITY Art Gallery and Tourist Information Centre Hartlepool Shopmobility Church Square Unit 120 HARTLEPOOL Middleton Grange Shopping Centre TS24 7EQ HARTLEPOOL Telephone: (01429) 869706 TS24 7RJ Email: [email protected] Telephone: (01429) 861777 or 891881 Open: Tuesday to Saturday 1000-1700 Website: www.hartlepoolshopmobility.co.uk Email: [email protected] Open: Tuesday to Thursday 1000-1600 (no equipment issued after 1500) .
    [Show full text]
  • Rift House Primary School
    School report Rift House Primary School Masefield Road, Hartlepool, County Durham, TS25 4JY Inspection dates 9–10 December 2014 Previous inspection: Good 2 Overall effectiveness This inspection: Good 2 Leadership and management Good 2 Behaviour and safety of pupils Good 2 Quality of teaching Good 2 Achievement of pupils Good 2 Early years provision Good 2 Summary of key findings for parents and pupils This is a good school. This is a good school which is improving rapidly Pupils show high levels of respect to adults and because every member of staff ensures every each other. They are particularly adept at helping child has the best possible opportunity to achieve each other if someone gets stuck. Staff have very well academically, personally, physically and high expectations and a consistent approach to creatively. Pupils thrive in a welcoming, positive, managing pupils’ behaviour. Pupils feel very safe in caring environment to become confident, young school and have a good awareness of how to keep people who want to learn. safe in the wider community. Their attendance is Children in the early years get a good start to improving rapidly. Pupils are very proud of their education. In Key Stage 1, teachers build themselves and of their school. upon this good start and pupils’ achievements The headteacher has created a very effective team have recently improved. Pupils in Key Stage 2 who work well together. All staff carry out their make good progress, because they apply roles effectively. The systems the school uses to themselves well to the tasks they are given to review the quality of the school’s work are excellent complete.
    [Show full text]