First published in November 2011 All rights reserved. No part of this publication may be reproduced in any form or by any means without prior permission of the Centre for Social Markets. For permission, please contact us at :
[email protected] Published by Centre for Social Markets A-1 Hidden Nest, 16 Leonard Lane, Richmond Town, Bangalore 560 025, India Tel: + 91 80 40918235 Email:
[email protected] Website :www.csmworld.org TABLE OF CONTENTS Foreword 1 Overview and Summary 3 The Battleground of Bangalore - an introduction 13 Education- laying foundations 17 Health- making it possible for all 31 Information Technology- power to the people 43 Services- something for everyone 57 The network of support organizations for Social Enterprises 76 Concluding Notes 81 Acknowledgements 82 Glossary 83 References 84 About 87 1 FOREWORD This study tells the story of an emerging India. An India in which traditional forms of business are being re-thought, re-engineered and re-formed. Not for empire building, but for building social value and responding to societal needs. Twenty years after the great leap forward of the New Economic Policy, which liberalised the Indian economy, we are seeing a new generation of Indian entrepreneurs emerge. This is a generation that witnessed the transition age of the 1990s, when government control slackened and gave way to unbounded private enterprise. This ‘transition generation’ is now at the helm of some of India’s most exciting hybrid business models, from Dr Sharan Patil’s for-prot Sparsh Hospital, which manages to simultaneously service the needs of the urban elite and the rural poor; to the BPO Vindhya, which creates inclusive development opportunities for the dierently-abled bringing dignity and self-respect for a much marginalised population.