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Demystifying Cisco UCM Cloud a Brand New Offer in Cisco’S Cloud Calling Portfolio Demystifying Cisco UCM Cloud A Brand New Offer in Cisco’s Cloud Calling Portfolio Seongho Hong, Technical Marketing Engineer BRKCOL-2762 Cisco Webex Teams Questions? Use Cisco Webex Teams to chat with the speaker after the session How 1 Find this session in the Cisco Events Mobile App 2 Click “Join the Discussion” 3 Install Webex Teams or go directly to the team space 4 Enter messages/questions in the team space BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 3 Agenda • Solution Overview • UC Application Architecture • Peering and Connectivity • PSTN Interconnect • Call Flow and Routing Examples • Closing BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 4 Just Hot Off the Press… Source: https://blogs.cisco.com/collaboration/2020-is-calling-cisco-ucm-cloud-momentum-and-benefits BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 5 Solution Overview Cisco Cloud Collaboration Portfolio Applications Calling Meetings Messaging Contact Center Focus Cisco Cisco Cisco Cisco of this Platforms HCS BroadWorks Webex Calling UCM Cloud session! Partner Hosted Cisco Cloud Devices Cisco or Third- Cisco Mobile Desktop party Phones Collaboration Devices BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 7 What is Cisco UCM Cloud • Enterprise-grade full-featured UC and collaboration as a service from Cisco Cloud • Each customer gets its own private cloud service delivered over a dedicated network and infrastructure • Powered by Cisco Unified Communications Manager (Unified CM) in the cloud • Hosted and operated by Cisco • Sold and delivered by partners BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 8 Why Cisco UCM Cloud Customer Partner • Best in class UC and collaboration • New revenue opportunities from platform – Cisco Unified CM managed services • The most comprehensive feature set • Reduced capital investments on data • Highly customizable, reliable, and centers secure • No more maintenances, upgrades, • Minimum disruptions after migration backups, or hardware refreshes • • Investment protection Immediate access to global presence Existing Cisco Unified CM customers BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 9 Cisco UCM Cloud Solution Architecture Internet (OTT) Company B PSTN Cisco Webex Cisco Webex Customer Backbone WAN Peering Point Company A Company A MPLS/VPN/ (Equinix) Instance SD-WAN Company B Instance Cisco UCM Cloud Partner Network BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 10 Cisco UCM Cloud Offers FedRAMP Cisco UCM Cloud Cisco UCM Cloud for Government • Cisco Unified CM feature set • Cisco Unified CM feature set • Commercial enterprises • Federal, state, local, education, and • Customizable private instance government contractors • • Global availability FedRAMP compliance available • • Minimum initial order 1000* (+500 for U.S. only availability additional geo; 2000+ for all three geos) • Minimum 250 users * Possible exceptions for smaller customers who are not a fit for Webex Calling. BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 11 Cisco UCM Cloud Global Datacenter Availability Service available worldwide TODAY! Cisco UCM Cloud partners are responsible for the regulatory compliance of their customers. London Amsterdam San Tokyo Dallas Jose Singapore North America – Now EMEA – Now APJ – Q1 CY 2020 Cisco UCM Cloud’s cloud-optimized and point-to-point media traversal architecture reduces the need for multiple regional datacenters. BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 12 Cisco UCM Cloud Service Assurance and SLOs • Cisco uses industry-leading assurance tools to proactively monitor the service availability, capacity, usage, and more • Service-level objectives • 99.99% availability • Deployed in geo-redundant design (within the same geographic region) • Root-cause analysis (RCA) on outages within 7 days • Partner can access: • Real-Time Monitoring Tool (RTMT) • Call Detail and Management Records (CDR and CMR) • Assurance portal/metrics BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 13 Endpoint Support in Cisco UCM Cloud Delivering the broadest endpoint portfolio* Any room Any desktop Any pocket Cisco IP Phone 7800 Series Cisco Webex Cisco Webex Room 55 Room 70 Mobile Tablet PC/Mac Cisco IP Phone Cisco Jabber Cisco Webex 8800 Series Room Kit and Cisco Webex Room Kit Mini Room Kit Plus Cisco Webex Meetings Cisco Webex Teams Cisco Cisco Webex Cisco TelePresence Cisco Webex Share Cisco Webex Board DX Series Headsets SX Series *Legacy Cisco endpoints and third-party devices not shown here may also be supported. Cisco UCM version-dependent. BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 14 Contact Center Integration with Cisco UCM Cloud CC services Journey data | AI | Messaging | Analytics 3M+ agents Webex Hosted Collaboration Solution Contact Center for Contact Center (HCS-CC) Cloud 30K+ customers Contact Center Express Contact Center Enterprise Premises 1.5K+ partners BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 15 PSTN Options for Cisco UCM Cloud Today • Partner interconnects to Cisco UCM Cloud and is responsible Partner Bundled for bundling Cisco UCM Cloud calling and PSTN minutes • Customer or partner-managed edge device for PSTN interworking Local Gateway and legacy PBX interworking (including Cisco Unified CM) Bring Your Own • Partner helps customer procure and provision PSTN via certified SIP SIP Trunk trunk provider interworking directly to Cisco UCM Cloud BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 16 Partner Roles and Responsibilities • CMSP (Adv UC or Collab Specialization) invited/approved by Cisco • Sells and delivers Cisco UCM Cloud solution to customers Partner • Owns customer relationship • Handles customer billing and invoicing • Offers value-added managed services and integrations • Ensures solution integration of PSTN services • Provides Tier 1 support or managed service to the customer (first call) • Hosts and operates Cisco UCM Cloud • Provides partner and customer • Enhances and upgrades service success manager services • Provides Tier 2 partner support Cisco • Bills partner (Flex subscription) • Provides partner help desk service • Manages the platform for availability • Provides service assurance and • Provides backup and restore availability capabilities BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 17 Change Management in Cisco UCM Cloud ALL performed by Cisco! Cisco Managed Partner Requested • Scheduled upgrades • Capacity increase • Scheduled maintenance • Partner user additions • Reactive problem management • Cisco UCM Cloud platform changes BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 18 Move, Add, Change or Delete (MACD) in Cisco UCM Cloud • Partner/customer can access the native Cisco Unified CM Admin GUI (not supported over the top) • Partner may integrate their choice of domain manager to provide an advanced workflow management • Network placement • In partner management/ops network • Authentication • Integrate into SSO • Roles and features • Partner / customer admin • End-user self-service BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 19 Cisco UCM Cloud in Cisco Collaboration Flex Plan SKU: A-FLEX (Calling – UCM Cloud Calling) Cisco Flex Plan: Cloud Calling Cisco UCM Cloud (NU or EA) + Webex Teams Cisco Flex Plan: Bundles Webex Meetings and Contact Center Endpoints Devices and software Service provider-provided PSTN and networks BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 20 License Management in Cisco UCM Cloud • Cisco handles all licenses in the cloud • No need for partner/customer to manage PLM/CSSM for licenses (no direct visibility) • Cisco will provide monthly usage reports Usage Report to partner • Provisioning data from each customer Cisco UCM Cloud • Device/user details for customer billing • Reports delivered via email or SFTP Partner Ops Partner Network BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 21 What is NOT Included in Cisco UCM Cloud Offer • PSTN service • Provisioning of customer’s users and/or features • Network connectivity from customer’s premises to Cisco UCM Cloud data centers • Installation and configuration of partner or customer premises equipment (outside of Cisco UCM Cloud data center), or third-party applications that are integrated to Cisco UCM Cloud BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 22 UC Application Architecture Five Cisco UC Applications in Cisco UCM Cloud Data Center • Five Cisco UC applications to be hosted in Cisco data center • Cisco Unified Communications Manager • Cisco Unified Communications Manager IM and Presence • Cisco Unity Connection 5 Cisco UC Apps • Cisco Emergency Responder • Cisco Expressway (C and E) • Cisco Expressway can be hosted outside of Cisco data center • The latest software release is recommended be installed upon initial delivery of service BRKCOL-2762 © 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public 24 Cisco UCM Cloud Deployment Example 1 Company A Branch 1 Company A Branch 2 All sites are registered to Cisco UCM Cloud! Company
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