Red Hat Certified Cloud & Service Provider Program Technical and Operations Guide
October 2020
Version 1.32 Table of Contents
DISCLAIMER ...... 1
1. INTRODUCTION ...... 2
2. RELEASE NOTES ...... 3
2.1. NEW OFFERINGS ...... 3
2.2. CHANGES & UPDATES ...... 3
3. CCSP PROGRAM OVERVIEW ...... 4
4. CCSP PRODUCT OFFERINGS ...... 5
4.1. CCSP PRODUCT OFFERINGS OVERVIEW ...... 5 4.1.1. CCSP PRODUCT CATALOG 5 4.1.2. CCSP OFFERING RULES 6
5. CCSP PRODUCT DETAILS AND REQUIREMENTS...... 8
5.1. INFRASTRUCTURE PRODUCTS ...... 8 5.1.1. RED HAT ENTERPRISE LINUX 8 5.1.2. RED HAT ENTERPRISE LINUX ADD-ONS 10 5.1.3. RED HAT ENTERPRISE LINUX FOR POWER 12 5.1.4. RED HAT ENTERPRISE LINUX FOR Z SYSTEMS 13 5.1.5. RED HAT ENTERPRISE LINUX FOR Z SYSTEMS EXTENDED LIFE CYCLE SUPPORT ADD-ON 14 5.1.6. RED HAT ENTERPRISE LINUX FOR IBM SYSTEM Z AND LINUXONE WITH COMPREHENSIVE ADD-ONS 15 5.1.7. RED HAT OPENSTACK PLATFORM 16 5.1.8. RED HAT OPENSTACK PLATFORM EXTENDED LIFE CYCLE SUPPORT ADD-ON 17 5.1.9. RED HAT VIRTUALIZATION 18 5.1.10. RED HAT VIRTUALIZATION FOR IBM POWER 19
5.2. CLOUD-NATIVE APPLICATION PLATFORMS, APPLICATION DEVELOPMENT, AND MIDDLEWARE ...... 20 5.2.1. RED HAT OPENSHIFT CONTAINER PLATFORM 20 5.2.2. RED HAT OPENSHIFT CONTAINER PLATFORM FOR POWER 21 5.2.3. RED HAT OPENSHIFT CONTAINER PLATFORM BUNDLES 22 5.2.4. RED HAT MIDDLEWARE 23 5.2.5. RED HAT MIDDLEWARE EXTENDED LIFE CYCLE SUPPORT ADD-ONS 25 5.2.6. RED HAT MIDDLEWARE BUNDLES 26 5.2.7. RED HAT 3SCALE API MANAGEMENT 28 5.2.8. RED HAT BUILD OF OPENJDK 29
5.3. MANAGEMENT AND AUTOMATION...... 30 5.3.1. RED HAT ANSIBLE AUTOMATION PLATFORM 30 5.3.2. RED HAT SMART MANAGEMENT FOR SERVICE PROVIDERS 31
5.4. CLOUD STORAGE...... 32 5.4.1. RED HAT GLUSTER STORAGE 32 5.4.2. RED HAT CEPH STORAGE 33 5.4.3. RED HAT OPENSHIFT CONTAINER STORAGE 34 5.4.4. RED HAT OPENSHIFT CONTAINER STORAGE FOR SHARING EXTERNAL STORAGE ADD-ON 35
5.5. SAP ...... 36 5.5.1. RED HAT ENTERPRISE LINUX FOR SAP APPLICATIONS 36 5.5.2. RED HAT ENTERPRISE LINUX FOR SAP APPLICATIONS FOR POWER 37 5.5.3. RED HAT ENTERPRISE LINUX FOR SAP WITH HA & UPDATE SERVICES 38 5.5.4. RED HAT ENTERPRISE LINUX FOR SAP WITH HA & UPDATE SERVICES FOR POWER 40
6. CCSP TECHNICAL AND OPERATIONAL REQUIREMENTS ...... 41
6.1. HARDWARE AND HYPERVISOR REQUIREMENTS ...... 41
6.2. IMAGE CERTIFICATION ...... 41 6.2.1. IMAGE REQUIREMENTS AND WORKFLOW 41 6.2.2. WHEN AND WHAT TO CERTIFY 41 6.2.3. HOW TO CERTIFY 42
6.3. METERING, BILLING, AND REPORTING ...... 42 6.3.1. METERING AND BILLING REQUIREMENTS 42 6.3.2. REPORTING REQUIREMENTS 43 6.4. CONTENT AND SYSTEMS MANAGEMENT ...... 44 6.4.1. RED HAT UPDATE INFRASTRUCTURE 44 6.4.2. RED HAT SATELLITE 45 6.4.3. RED HAT CUSTOMER PORTAL 45 6.4.4. GLOBAL PROFESSIONAL SERVICES ENGAGEMENT FOR CONTENT AND SYSTEMS MANAGEMENT 45
6.5. ERRATA NOTIFICATION ...... 46
6.6. PARTNER SUPPORT, STAFFING, AND TRAINING REQUIREMENTS ...... 46 6.6.1. CCSP SUPPORT OVERVIEW 46 6.6.2. CCSP END CUSTOMER SUPPORT 46 6.6.3. RED HAT SUPPORT 47 6.6.4. MULTI-VENDOR SUPPORT WITH TSANET* 47 6.6.5. PROACTIVE AND PERSONALIZED SUPPORT 47 6.6.6. USEFUL SUPPORT LINKS 48 6.6.7. CCSP SUPPORT MODELS 48 6.6.8. CCSP STAFFING AND TRAINING REQUIREMENTS 49
7. CLOUD ACCESS ...... 54
7.1. CLOUD ACCESS OVERVIEW...... 54
7.2. PARTNER ELIGIBILITY ...... 54
7.3. CUSTOMER ENABLEMENT...... 55
7.4. CUSTOMER REGISTRATION FORM ...... 55
7.5. CLOUD ACCESS REPORTING ...... 55
APPENDIX A: CCSP TERMS AND DEFINITIONS ...... 56
APPENDIX B: SAMPLE ROYALTY REPORT...... 59
ABOUT RED HAT ...... 60 Disclaimer
This guide provides important information about the Certified Cloud and Service Provider (CCSP) program. The terms that govern the CCSP program are contained in the CCSP Partner Agreement and CCSP program appendix (the "agreement") entered into between Red Hat and each partner participating in the CCSP program (the "service provider" or "CCSP partner"). All terms not otherwise defined herein shall have the meaning set forth in the agreement.
All CCSP partners can access the current version of this guide on the Red Hat Partner Connect.
CCSP program benefits and requirements are applied based on where the CCSP is located, and there may be some region specific benefits or requirements not covered here. Your CCSP Program Manager can provide additional details if needed.
To the extent that this guide has been translated into any language other than English, the English version of the guide will prevail over any inconsistencies with a non-English version of the guide.
1 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 1. Introduction
This document is designed to help Certified Cloud and Service Provider (CCSP) partners that are interested in offering cloud or managed services based upon Red Hat technology understand the CCSP program’s technical, operational, and image certification requirements. This document is the primary source for information about technical requirements associated for all Red Hat products available in the CCSP program.
2 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 2. Release Notes
The following is a summary of the changes made to the Technical and Operations Guide for the October 1st, 2020 release. New offerings in the Product Catalog, and updated offering details are highlighted in Blue
2.1. New Offerings
• Red Hat OpenShift Container Storage for Sharing External Storage Add-on • Red Hat OpenShift Container Platform Bundles
2.2. Changes & Updates
Red Hat Virtualization
• New Full support SKUs to go along with the existing Diagnostic support SKUs
Red Hat Enterprise Linux for Power
• New Dedicated (Full & Diagnostic) Hourly SKUs to go along with the existing Dedicated Monthly, Yearly, and 3- year SKUs • New Multi-tenant (Full & Diagnostic, Scale Out & Enterprise) SKUs to go along with the existing Dedicated SKUs
Red Hat Enterprise Linux for SAP with HA & Update Services for Power
• New Dedicated (Full & Diagnostic) Hourly SKUs to go along with the existing Dedicated Monthly, Yearly, and 3- year SKUs • New Multi-tenant (Full & Diagnostic, Scale Out & Enterprise) SKUs to go along with the existing Dedicated SKUs
3 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 3. CCSP Program Overview
The Certified Cloud and Service Provider program allows cloud, hosting, system integrator, and managed service providers to host and resell certified Red Hat offerings on-demand through multi-tenant, dedicated, and managed models.
A CCSP partner receives:
• Flexible pricing aligned to the way a provider charges its customers, with: ◦ Pay-as-you-go hourly, monthly, and yearly models with monthly billing in arrears ◦ Consistency between on-demand and dedicated service models ◦ Streamlined procurement of Red Hat subscriptions • Premium (24x7) Red Hat support for all infrastructure components purchased from Red Hat • Red Hat-certified offerings for resale with SKUs built specifically for CCSP partners • Systems management solutions to manage Red Hat cloud offerings, including: ◦ Red Hat Update Infrastructure (RHUI): in-cloud management and update services built for on-demand consumption and dynamic scale ◦ Red Hat Satellite: a full-featured, active management solution for managed-service environments • Joint customer issue resolution with Red Hat Global Support Services • A compliant way to offer Red Hat solutions in the cloud or as a managed service • Alignment with Red Hat field compensation, fostering joint sales engagements • Access to thousands of certified Red Hat Enterprise Linux ISV applications for deployment in cloud environments • Red Hat branding and promotion as a Red Hat Certified Cloud and Service Provider partner
4 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 4. CCSP Product Offerings
4.1. CCSP Product Offerings Overview
A wide variety of Red Hat products are available to CCSP partners at discounted pricing. CCSP partners can use these products in different ways, including reselling Red Hat products to their end customers, creating new cloud services and offerings for end customers, and running and managing their own infrastructures and applications.
Red Hat products are included in the CCSP program based upon a number of factors, including:
• Partner and end customer demand • Applicable use case(s) in a cloud or hosted environment • Red Hat and CCSP partner’s ability to provide the required level of support
Typical CCSP use cases for Red Hat products include:
• Running and managing partner infrastructures • Providing RHEL on-demand offerings to end customers through a cloud marketplace • Building and managing public and private cloud infrastructures for end customers • Cloud-native application platforms for modern application development, PaaS, and DevOps • Cloud management and automation • Scale-out cloud storage infrastructures
4.1.1. CCSP Product Catalog
The following table summarizes the Red Hat products that are currently available in the CCSP program.
Category Product
Red Hat Enterprise Linux Server
Red Hat Enterprise Linux Add-Ons
Red Hat Enterprise Linux for Power
Red Hat Enterprise Linux for z Systems
Red Hat Enterprise Linux for z Systems Extended Life Cycle Support Add-On Infrastructure Red Hat Enterprise Linux for IBM System Z and LinuxOne with Comprehensive Add-Ons
Red Hat OpenStack Platform
Red Hat OpenStack Platform Extended Life Cycle Support Add-On
Red Hat Virtualization
Red Hat Virtualization for IBM Power
5 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Category Product
Red Hat OpenShift Container Platform
Red Hat OpenShift Container Platform Bundles
Cloud-native Red Hat OpenShift Container Platform for Power Application Platforms, Red Hat Middleware Application Red Hat Middleware Bundles Development, and Middleware Red Hat Middleware Extended Life Cycle Support Add-On
Red Hat 3scale API Management
Red Hat build of OpenJDK
Red Hat Ansible Automation Platform Management and Automation Red Hat Smart Management
Red Hat Gluster Storage
Red Hat Ceph Storage Cloud Storage Red Hat OpenShift Container Storage
Red Hat OpenShift Container Storage for Sharing External Storage Add-on
Red Hat Enterprise Linux for SAP Applications
Red Hat Enterprise Linux for SAP Applications for Power SAP Red Hat Enterprise Linux for SAP with HA & Update Services
Red Hat Enterprise Linux for SAP with HA & Update Services for Power Table 1. CCSP Product Catalog
More details about each of these products can be found in the CCSP Product Details and Requirements section below.
4.1.2. CCSP Offering Rules
It is important for CCSP partners to understand the offering rules associated with each Red Hat product offering. The offering rules specify how partners can use Red Hat software either for their own purposes or for making Red Hat software available to their end customers, partner support obligations for their end customers, and requirements for measuring and reporting consumption of the software back to Red Hat.
The CCSP offering rules cover the following topics.
• Deployment Models - Valid architectures for using Red Hat software for CCSP end customer offerings or for CCSP use of Red Hat software: Dedicated, Multi-tenant, and Infrastructure • Pricing Terms - Valid options for CCSP billing end-customer use of offerings based upon Red Hat software: Hourly, Monthly, Yearly, and 3-Year
6 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 • Unit of Measure - Valid options for CCSP measurement of end-customer use of offerings based upon Red Hat software: Socket, Socket-Pair, Core, Core Band, Virtual Guest, IFL, Usable Storage Capacity, and Raw Storage Capacity • Support Models - Valid options for CCSP support of their end-customers: Full and Diagnostic
More details about these important terms can be found in the CCSP Terms and Definitions section below.
7 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5. CCSP Product Details and Requirements
The following pages contain details about the Red Hat products available in the Certified Cloud and Service Provider program, along with important technical requirements that CCSP partners need to understand.
5.1. Infrastructure Products
5.1.1. Red Hat Enterprise Linux
5.1.1.1. Overview
Red Hat Enterprise Linux is the world’s leading open source operating system and provides a feature-rich, secure, high-performance platform with an extensive certification ecosystem. Deploy Red Hat Enterprise Linux in physical and virtual environments, in public, private, and hybrid clouds — in all enterprise computing environments.
• Delivers high performance, reliability, and security • Is certified by the leading hardware and software vendors • Scales from workstations, to servers, to mainframes • Provides a consistent application environment across physical, virtual, and cloud deployments
5.1.1.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Socket-pair, Physical or Dedicated Full & Diagnostic Yearly Virtual Node
3-Year
Hourly
Monthly Multi-Tenant Virtual Guest Full & Diagnostic Yearly
3-Year Table 2. Red Hat Enterprise Linux Offering Rules
5.1.1.3. Technical Requirements
To offer Red Hat Enterprise Linux, the following technical requirements must be met:
• Must run on Red Hat certified hardware or hypervisors • Any Red Hat Enterprise Linux images made available in an image catalog or marketplace must be certified • The CCSP partner must provide a supported update mechanism to their end customers i.e. Red Hat Satellite or RHUI
8 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
9 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.1.2. Red Hat Enterprise Linux Add-Ons
5.1.2.1. Overview
Red Hat offers a variety of optional Red Hat Enterprise Linux Add-Ons that enhance and extend the features of Red Hat Enterprise Linux.
The following Red Hat Enterprise Linux Add-Ons are available in CCSP:
• High-Availability Add-On • Load Balancer Add-On • Resilient Storage Add-On • Scalable File System Add-On • Extended Life Cycle Support Add-On
5.1.2.2. Offering Rules
Red Hat Enterprise Linux Add-Ons have identical offering rules with the following exception:
• 3 Year pricing terms are not available for the RHEL ELS Add-on
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Socket-pair, Physical or Dedicated Layered Yearly Virtual Node
3-Year
Hourly
Monthly Multi-Tenant Virtual Guest Layered Yearly
3-Year Table 3. Red Hat Enterprise Linux Add-Ons Offering Rules
5.1.2.3. Technical Requirements
The technical requirements for Red Hat Enterprise Linux Add-Ons are essentially the same as the requirements for Red Hat Enterprise Linux. To offer any of the available Red Hat Enterprise Linux Add-Ons, the following Red Hat Enterprise Linux technical requirements must be met:
• Any Red Hat Enterprise Linux images made available in an image catalog or marketplace must be certified • The CCSP partner must provide a supported update mechanism to their end customers i.e. Red Hat Satellite or RHUI
The Red Hat Enterprise Linux Add-Ons receive the same support level of the underlying Red Hat Enterprise Linux subscription.
10 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
11 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.1.3. Red Hat Enterprise Linux for Power
5.1.3.1. Overview
Red Hat Enterprise Linux for Power pairs enterprise linux features with IBM Power Systems advanced architecture. Together, these technologies enable CCSP partners to create high-performance, scalable infrastructures ideal for a number of customer use cases including:
• Standardization through migration from other Linux distros on Power Systems to RHEL • Modernization from AIX on Power Systems to RHEL • Flexibility to run both AIX and RHEL on the same Power Systems hardware • Expanded library of customer applications from the Linux ecosystem
5.1.3.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Dedicated & Multi-tenant Physical or Virtual Node Full & Diagnostic Yearly
3-Year Table 4. Red Hat Enterprise Linux for Power Offering Rules
5.1.3.3. Technical Requirements
To offer Red Hat Enterprise Linux for Power, the following technical requirements must be met:
• Little-endian (LE) IBM Power Systems support only • The CCSP partner must provide a supported update mechanism to their end customers i.e. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux for Power
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
12 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.1.4. Red Hat Enterprise Linux for z Systems
5.1.4.1. Overview
IBM z Systems is the industry’s original virtualization platform, and Red Hat Enterprise Linux is the world’s leading Linux distribution. This powerful combination extends the powerful IBM z Systems platform providing more applications to support customer workloads on the mainframe. Red Hat Enterprise Linux for z Systems is available for CCSP partners who are interested in:
• Offering a robust platform for their RHEL customer workloads • Ability to run large-scale RHEL workloads (@1500 servers) on a single IBM z System • Reducing systems management overhead for converged workloads on the mainframe • Reduced cost of running RHEL workloads on less expensive z Systems processors
5.1.4.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly Dedicated IFL Full & Diagnostic Yearly Table 5. Red Hat Enterprise Linux for z Systems Offering Rules
5.1.4.3. Technical Requirements
To offer Red Hat Enterprise Linux for z Systems, the following technical requirements must be met:
• RHEL virtual servers run on Integrated Facility for Linux (IFL) processors • The CCSP partner must provide a supported update mechanism to their end customers i.e. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
13 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.1.5. Red Hat Enterprise Linux for z Systems Extended Life Cycle Support Add-On
5.1.5.1. Overview
The Red Hat Enterprise Linux for z Systems Extended Life Cycle Support Add-On (ELS) is an offering that provides extended support once a product is retired and has entered the Extended Life Phase allowing customers to continue to receive critical impact security fixes and selected urgent priority bug fixes on a specific major version of Red Hat Enterprise Linux from the end of its regular life cycle for an extended, defined period of time. ELS is only applicable to the last minor release of the given major release.
More information about the Red Hat Enterprise Linux life cycle & update policies can be found on the Red Hat customer portal: https://access.redhat.com/support/policy/updates/errata
5.1.5.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly Dedicated IFL Layered Yearly Table 6. Red Hat Enterprise Linux for z Systems Extended Life Cycle Support Add-On Offering Rules
14 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.1.6. Red Hat Enterprise Linux for IBM System Z and LinuxOne with Comprehensive Add-Ons
5.1.6.1. Overview
IBM Z is the enterprise platform for mission-critical applications that brings next-level data privacy, security, and resiliency to hybrid and multi-cloud infrastructures.
The Linux operating system benefits from the IBM mainframe’s capabilities and strengths. Running Linux on the new IBM z15 and LinuxONE III hardware platforms provides enterprise ready data privacy, security, and cyber resiliency capabilities.
All Red Hat Enterprise Linux for IBM System Z and LinuxOne with Comprehensive Add-Ons SKUs include the following software:
• RHEL for IBM System z • RHEL Extended Update Support Add-on • RHEL High Availability Add-on
5.1.6.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly
Dedicated Yearly IFL Full & Diagnostic
3-Year Table 7. Red Hat Enterprise Linux for IBM System Z and LinuxOne with Comprehensive Add-Ons Offering Rules
5.1.6.3. Technical Requirements
To offer Red Hat Enterprise Linux for IBM System Z and LinuxOne with Comprehensive Add-Ons, the following technical requirements must be met:
• RHEL virtual servers run on Integrated Facility for Linux (IFL) processors • The CCSP partner must provide a supported update mechanism to their end customers i.e. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux
RHEL Smart Management Add-on is not included with this offering.
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
15 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.1.7. Red Hat OpenStack Platform
5.1.7.1. Overview
Red Hat OpenStack Platform provides the foundation to build a private or public cloud on top of Red Hat Enterprise Linux. It offers a massively scalable, fault-tolerant platform CCSP partners can use for a variety of use cases including IaaS for end-customers. With Red Hat OpenStack Platform, CCSP partners can create robust and secure OpenStack infrastructures that combine virtualization with software defined networking & storage with integrations to your existing hardware when necessary.
Some of the advantages of Red Hat OpenStack Platform include:
• Quickly create public, private or hybrid clouds that can be scaled up or down based on your requirements. • Deploy cloud-enabled workloads based on end-customer needs. • Addresses customer demands in hours or minutes instead of weeks or days, without sacrificing security, performance, or budget. • Keeps your cloud environments stable and agile using included hybrid cloud management, monitoring, and reporting with Red Hat CloudForms.
5.1.7.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly
Dedicated Yearly Socket-pair Diagnostic
3-Year
Hourly Multi-tenant Socket Diagnostic Monthly Table 8. Red Hat OpenStack Platform Offering Rules
5.1.7.3. Technical Requirements
To offer Red Hat OpenStack Platform, the following technical requirements must be met:
• Must run on Red Hat certified hardware or hypervisors • The CCSP partner must provide a supported update mechanism to their end customers i.e. Red Hat Satellite • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat OpenStack Platform
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
16 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.1.8. Red Hat OpenStack Platform Extended Life Cycle Support Add-On
5.1.8.1. Overview
The Red Hat OpenStack Platform Extended Life Cycle Support Add-On allows customers to continue receiving critical-impact security fixes and selected urgent-priority bug fixes for Red Hat OpenStack Platform beyond retirement. Customers can confidently stay on retired versions of Red Hat OpenStack Platform for an additional two years and still receive updates. During that time, they can continue to use their legacy hardware and software, allowing them more time to upgrade their infrastructure to a newer version.
More information about the Red Hat OpenStack Platform life cycle & update policies can be found on the Red Hat customer portal: https://access.redhat.com/support/policy/updates/openstack/platform
5.1.8.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly Dedicated Socket-pair Layered Yearly
Hourly Multi-tenant Socket Layered Monthly Table 9. Red Hat OpenStack Platform Enterprise Life Cycle Support Add-On Offering Rules
17 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.1.9. Red Hat Virtualization
5.1.9.1. Overview
Red Hat Virtualization is a complete virtualization solution with leading performance, security, and manageability features. Derived from the Red Hat Enterprise Linux kernel, Kernel-based Virtual Machine (KVM) technology, and oVirt virtualization management projects, Red Hat Virtualization offers a fully open source solution to CCSP partners.
5.1.9.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly
Dedicated Yearly Socket-pair Full & Diagnostic
3-Year
Multi-tenant Monthly Socket Full Table 10. Red Hat Virtualization Offering Rules
5.1.9.3. Technical Requirements
To offer Red Hat Virtualization, the following technical requirements must be met:
• Must run on Red Hat certified hardware • The CCSP partner must provide a supported update mechanism to their end customers i.e. Red Hat Satellite • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Virtualization
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
18 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.1.10. Red Hat Virtualization for IBM Power
5.1.10.1. Overview
Red Hat Virtualization for Power combines open source KVM hypervisor technology and a centralized management console with the advanced IBM Power Systems hardware that allows for managing virtualized Linux servers on IBM Power Systems from a single pane of glass.
• x86 Linux workload migration & consolidation using RHV on Power Systems hardware • Unix to Linux server modernization • Centralized management of RHV x86 and RHV for Power with Red Hat Virtualization Manager (running on x86 hardware) • Tier 2 support for non-RHEL Linux guests
5.1.10.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly
Dedicated Yearly Socket-pair Full & Diagnostic
3-Year Table 11. Red Hat Virtualization for Power Offering Rules
5.1.10.3. Technical Requirements
To offer Red Hat Virtualization for Power, the following technical requirements must be met:
• IBM Power8 & Power9 systems (Both Big-endian (BE) and Little-endian (LE) architectures) are supported • The CCSP partner must provide a supported update mechanism to their end customers i.e. Red Hat Satellite • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Virtualization for Power
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
19 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.2. Cloud-native Application Platforms, Application Development, and Middleware
5.2.1. Red Hat OpenShift Container Platform
5.2.1.1. Overview
Red Hat OpenShift Container Platform is a container application platform that brings Docker and Kubernetes to the enterprise. Regardless of the applications architecture, OpenShift enables developers to quickly build, develop, and deploy applications in a cloud environment, public or private, with built-in features for operations that allow for efficient management and control of the OpenShift environment.
CCSP partners can offer dedicated Red Hat OpenShift Container Platform environments to customers who need maximum flexibility and control, and multi-tenant Red Hat OpenShift Container Platform environments for customers who want quick access to the platform for building and running containerized applications without having to worry about the underlying infrastructure.
5.2.1.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Dedicated & Multi-Tenant Virtual Guest Full & Diagnostic Yearly
3-Year Table 12. Red Hat OpenShift Container Platform Offering Rules
5.2.1.3. Technical Requirements
To offer Red Hat OpenShift Container Platform, the following technical requirements must be met:
• Must run on Red Hat certified hardware or hypervisors • The CCSP partner must provide a supported update mechanism to their end customers ◦ Red Hat Satellite or Subscription Manager are used for OpenShift v3 ◦ For OpenShift v4, content distribution and over-the-air updates are tied to the OpenShift Cluster Manager (OCM) • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat OpenShift Container Platform
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
20 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.2.2. Red Hat OpenShift Container Platform for Power
5.2.2.1. Overview
Red Hat OpenShift Container Platform for Power provides a secure, enterprise-grade container platform for IBM Power Systems servers. It brings together industry-leading Red Hat OpenShift Container Platform with container orchestration from Kubernetes, advanced application build and delivery automation, and Red Hat Enterprise Linux certified containers for IBM Power Systems.
Key features include:
• Self-service environment for application and development teams. • Pluggable architecture that supports a choice of container runtimes, networking, storage, Continuous Integration/Continuous Deployment (CI-CD), and more. • Ability to automate routine tasks for application teams.
5.2.2.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly
Dedicated & Multi-Tenant Yearly Virtual Guest Full & Diagnostic
3-Year Table 13. Red Hat OpenShift Container Platform for Power Offering Rules
5.2.2.3. Technical Requirements
To offer Red Hat OpenShift Container Platform for Power, the following technical requirements must be met:
• The CCSP partner must provide a supported update mechanism to their end customers ◦ Red Hat Satellite or Subscription Manager are used for OpenShift v3 ◦ OpenShift v4 subscription accounting (OCM/Sub Watch) does not work with IBM Power 8 & 9 hardware • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat OpenShift Container Platform
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
21 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.2.3. Red Hat OpenShift Container Platform Bundles
5.2.3.1. Overview
The Red Hat OpenShift Container Platform Bundles provide a complete solution for building, deploying, and running cloud-native and containerized applications in a single SKU.
The bundle includes:
• Red Hat OpenShift Container Platform • Red Hat Middleware Bundles ◦ Red Hat Runtimes ◦ Red Hat Integration ◦ Red Hat Automation ◦ Red Hat Middleware Portfolio • Red Hat OpenShift Container Storage
5.2.3.2. Offering Rules
All Red Hat OpenShift Container Platform Bundles have identical offering rules summarized in the table below.
Deployment Models Pricing Terms Units of Measure Support Models
Yearly Dedicated & Multi-Tenant Core Band & vCPU Full 3-Year Table 14. Red Hat OpenShift Container Platform Bundles Offering Rules Summary
5.2.3.3. Technical Requirements
The Red Hat OpenShift Container Platform Bundles do not have their own specific technical requirements, life cycles or supported configurations. Rather, these bundles inherit the requirements of the underlying stand-alone products.
See the CCSP Staffing and Training Requirements section for more details.
22 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.2.4. Red Hat Middleware
5.2.4.1. Overview
Red Hat Middleware is a family of lightweight, cloud-friendly, enterprise-grade products that help organizations evolve their middleware infrastructure by providing the tools needed to rapidly build connected systems that bring people, processes, and information together. Red Hat Middleware provides cloud-native services, from developer tools to data management, so companies can develop applications faster, smarter, and more flexibly.
The Red Hat Middleware product family includes:
• Red Hat JBoss Enterprise Application Platform is a middleware platform built on open standards and compliant with the Java Enterprise Edition 7 specification. • Red Hat JBoss Web Server is a single solution for large-scale websites and lightweight Java web apps that includes certified versions of Apache Web Server, Apache Tomcat, and common connectors used in between. • Red Hat Fuse is a distributed, cloud-native integration platform that enables integration experts, application developers, and business users to collaborate and independently develop connected solutions. • Red Hat Data Grid is an in-memory, distributed, NoSQL datastore solution for applications that need to access, process, and analyze data at in-memory speed to deliver faster decision making, greater productivity, and a superior user experience. • Red Hat AMQ is a flexible, high-performance messaging platform, based on the Apache ActiveMQ open source project, that delivers information reliably, enabling real-time integration across a wide range of clients. • Red Hat Decision Manager is a comprehensive business automation platform for business rules management, business resource optimization, and complex event processing (CEP). • Red Hat Process Automation Manager is a platform for developing applications that automate business decisions and processes. It includes Business Process Management (BPM), Business Rules Management (BRM), and Complex Event Processing (CEP) technologies. • Red Hat 3scale API Management makes it easy to Manage, share, secure, distribute, control, and monetize APIs on an infrastructure platform built for performance, control, and future growth.
5.2.4.2. Offering Rules
All Red Hat Middleware have identical offering rules summarized in the table below.
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Dedicated & Multi-Tenant Core Band & vCPU Full Yearly
3-Year Table 15. Red Hat Middleware Offering Rules Summary
23 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.2.4.3. Technical Requirements
To offer Red Hat Middleware, the following technical requirements must be met:
Platform Requirements The CCSP partner must run the Red Hat JBoss cloud image on Red Hat supported configurations for each data center or infrastructure that the CCSP partner plans to utilize for their cloud service. Details about Red Hat supported configurations for Red Hat Middleware are located here: Red Hat Middleware Supported Configurations
Image Requirements The minimum configuration for a Red Hat JBoss cloud image includes:
• 1GHz CPU minimum for simple applications • 2GB minimum memory for development and test and 4GB minimum for production profile • For JVM/JDK, a supported version of one of the JVM’s identified in the supported configurations for the Red Hat Middleware products found here: Red Hat Middleware Supported Configurations
Management Requirements The Red Hat JBoss cloud image must meet the following management requirements:
• Enable the Red Hat JBoss image to access the Red Hat Middleware product’s administrative console and CLI. • Provide end customers with notifications when updates are available.
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
24 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.2.5. Red Hat Middleware Extended Life Cycle Support Add-Ons
5.2.5.1. Overview
The Red Hat Middleware Extended Life Cycle Support Add-Ons allow customers to continue receiving critical- impact security fixes and selected urgent-priority bug fixes for Red Hat Middleware products beyond retirement. Customers can confidently stay on retired versions of Red Hat Middleware products for an additional two years and still receive updates. During that time, they can continue to use their legacy hardware and software, allowing them more time to upgrade their infrastructure to a newer version.
The Red Hat Middleware Extended Life Cycle Support Add-Ons family includes:
• Red Hat JBoss Enterprise Application Platform Extended Life Cycle Support Add-On • Red Hat JBoss Web Server Extended Life Cycle Support Add-On • Red Hat Fuse Extended Life Cycle Support Add-On • Red Hat Data Grid Extended Life Cycle Support Add-On • Red Hat AMQ Extended Life Cycle Support Add-On • Red Hat Decision Manager Extended Life Cycle Support Add-On • Red Hat Process Automation Manager Extended Life Cycle Support Add-On
More information about the Red Hat Middleware product life cycle & update policies can be found on the Red Hat customer portal: https://access.redhat.com/support/policy/updates/jboss_notes
5.2.5.2. Offering Rules
All Red Hat Middleware Extended Life Cycle Support Add-Ons have identical offering rules summarized in the table below.
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Dedicated & Multi-Tenant Core Band & vCPU Layered Yearly
3-Year Table 16. Red Hat Middleware Extended Life Cycle Support Add-Ons Offering Rules Summary
25 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.2.6. Red Hat Middleware Bundles
5.2.6.1. Overview
The Red Hat Middleware Bundles are designed to provide more deployment flexibility by delivering integrated sets of products and components along with a simplified SKU and pricing structure. These bundles can be purchased with or without Red Hat OpenShift Container Platform
Red Hat Runtimes
A set of products, tools, and components to develop and maintain cloud-native applications. It offers lightweight runtimes and frameworks for highly distributed cloud architectures, such as microservices, with distributed, in- memory caching for fast data access, single sign-on for authentication and authorization, and messaging for reliable data transfer between existing and new applications.
Includes:
• Red Hat JBoss Enterprise Application Platform • Red Hat Data Grid • A set of cloud-native runtimes: Spring Boot, Node.js, MicroProfile (Thorntail), Vert.x, and Quarkus • OpenJDK, a Red Hat-supported runtime for Java™ • Red Hat AMQ broker for messaging • Red Hat Application Migration Toolkit • Missions (launcher service) • Single sign-on (SSO) authentication for authorization and monitoring
Red Hat Integration
A set of agile, flexible integration and messaging products that provide API connectivity, data transformation, service composition and orchestration, real-time messaging, cross-datacenter message streaming, and API management to connect apps across hybrid architectures and enable API-centric business services.
Includes:
• Everything included with Red Hat Runtimes • Red Hat Fuse • Red Hat Fuse Online • Red Hat 3scale API Management • Red Hat AMQ (broker, interconnect, and streaming) for messaging and data streaming • Red Hat AMQ Online
Red Hat Automation
A product group for automating business decisions and processes by enabling close collaboration between IT and business teams to capture and enforce business policies and procedures, automate business operations, and measure results of business activities across physical, virtual, mobile, and cloud environments.
26 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Includes:
• Everything included with Red Hat Runtimes • Red Hat Process Automation Manager • Red Hat Decision Manager
Red Hat Middleware Portfolio
Red Hat’s full Middleware portfolio that includes all of the individual products included in the three bundles listed above.
5.2.6.2. Offering Rules
All Red Hat Middleware Bundles have identical offering rules summarized in the table below.
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Dedicated & Multi-Tenant Core Band & vCPU Full Yearly
3-Year Table 17. Red Hat Middleware Bundles Offering Rules Summary
5.2.6.3. Technical Requirements
The Red Hat Middleware Bundles do not have their own specific technical requirements, life cycles or supported configurations. Rather, these bundles inherit the requirements of the underlying individual Red Hat Middleware products.
More details can be found here: https://access.redhat.com/articles/3666991
27 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.2.7. Red Hat 3scale API Management
5.2.7.1. Overview
Application programming interfaces (APIs) are key to agile integration and delivering business value in a digital world. Support innovation, enable cross-enterprise agility, and create new products and revenue streams. Red Hat 3scale API Management makes it easy to manage, share, secure, distribute, control, and monetize APIs on an infrastructure platform built for performance, control, and future growth.
Red Hat 3scale API Management is a complete solution built on the award winning Red Hat OpenShift Container Platform platform that CCSPs can use to create API Management offerings for their customers.
5.2.7.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Dedicated & Multi-Tenant Core Band or vCPU Full Yearly
3-Year Table 18. Red Hat 3scale API Management Offering Rules
5.2.7.3. Technical Requirements
To offer Red Hat 3scale API Management, the following technical requirements must be met:
• 3scale in a Software as a Service (SaaS) model is not supported in CCSP currently.
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
28 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.2.8. Red Hat build of OpenJDK
5.2.8.1. Overview
The Red Hat build of OpenJDK is a free and open source implementation of the Java Platform, Standard Edition (Java SE). In December 2018, Red Hat announced long-term commercial support for OpenJDK on Microsoft Windows.
By adding to its existing support for OpenJDK on Red Hat Enterprise Linux, Red Hat is further enabling organizations to standardize the development and deployment of Java applications throughout the enterprise with a flexible, powerful and open alternative to proprietary Java platforms.
More information about the Red Hat build of OpenJDK can be found here: https://developers.redhat.com/products/ openjdk/overview
5.2.8.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Core Band, vCPU, Physical Dedicated & Multi-Tenant Full Yearly Node
3-Year Table 19. Red Hat build of OpenJDK Offering Rules
5.2.8.3. Technical Requirements
• Entitlements for Java workloads on OpenJDK are included in a Red Hat Enterprise Linux subscription. • Red Hat Middleware subscriptions include OpenJDK entitlements for Windows when used with Red Hat Middleware. • For other Java workloads on Windows (non-Red Hat Middleware), an additional subscription for OpenJDK on Windows is required.
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
29 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.3. Management and Automation
5.3.1. Red Hat Ansible Automation Platform
5.3.1.1. Overview
The Red Hat Ansible Automation Platform is a foundation for building and operating automation at scale. It features a simple-to-use IT automation engine that transforms the repetitive, inefficient tasks of software release cycles into predictable, scalable, and simple processes.
Red Hat Ansible Automation Platform includes:
• Ansible Engine - is an automation solution that acts as a resource provisioner, configuration management tool, application release automation, and can provision and manage entire application and infrastructure environments • Ansible Tower - centralizes and controls your infrastructure with a visual dashboard, role-based access control, job scheduling, and graphical inventory management. Tower’s REST API and CLI make it easy to embed Tower into existing tools and processes.
More details about Red Hat Ansible Automation Platform can be found here: https://www.redhat.com/en/ technologies/management/ansible
5.3.1.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly
Dedicated Yearly Managed Node Full
3-Year Table 20. Red Hat Ansible Automation Platform Offering Rules
5.3.1.3. Technical Requirements
To offer Red Hat Ansible Automation Platform, the following technical requirements must be met:
• There are currently no CCSP staffing or training requirements for Red Hat Ansible Automation Platform but for partners who are interested in Ansible training, we recommend the following OPEN training course: Red Hat Ansible Tower Implementation (40843622). • The minimum monthly managed node count is 100. The node count can include any combination of the available Red Hat Ansible Automation Platform billing SKUs.
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
30 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.3.2. Red Hat Smart Management for Service Providers
5.3.2.1. Overview
CCSP partners can use Smart Management for Service Providers to efficiently deploy, update, monitor, and manage end-customer and their own internal Red Hat systems. Based upon Red Hat Satellite, Smart Management for Service Providers helps CCSP partners reduce repetitive and time-consuming tasks while ensuring all of their important Red Hat infrastructure runs efficiently, is compliant, and properly secured.
5.3.2.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly Dedicated Socket-pair Full Yearly
Monthly Multi-tenant System Full Yearly Table 21. Smart Management for Service Providers Offering Rules
5.3.2.3. Technical Requirements
To offer Smart Management for Service Providers, the following technical requirements must be met:
• Must run on Red Hat certified hardware and hypervisors • CCSP partner support staff must be trained, and if necessary, certified appropriately for Smart Management for Service Providers
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
31 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.4. Cloud Storage
5.4.1. Red Hat Gluster Storage
5.4.1.1. Overview
Red Hat Gluster Storage is a software-only, scale-out storage solution that provides flexible and affordable unstructured data storage for the enterprise. Red Hat Gluster Storage can be installed on commodity servers and storage hardware resulting in a powerful, massively scalable, and highly available NAS environment that supports multiple protocols such as NFS and CIFS.
CCSP partners can use Red Hat Gluster Storage to create scalable cloud storage offerings for their end-customers in both dedicated and multi-tenant models.
5.4.1.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Dedicated Monthly Physical Node Diagnostic
Multi-tenant Monthly Raw Storage Used Diagnostic Table 22. Red Hat Gluster Storage Offering Rules
5.4.1.3. Technical Requirements
To offer Red Hat Gluster Storage, the following technical requirements must be met:
• Must run on Red Hat certified hardware or hypervisors • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Gluster Storage
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
32 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.4.2. Red Hat Ceph Storage
5.4.2.1. Overview
Red Hat Ceph Storage is an award-winning, software-defined storage solution designed for modern use-cases with the ability to scale flexibly and massively to support multi-petabyte deployments. As a self-healing, self-managing, unified storage platform with no single point of failure, Red Hat Ceph Storage decouples software from hardware to support block, object and file storage on standard servers and disks, significantly lowering the cost of storing enterprise data.
Red Hat Ceph Storage in CCSP provides multiple pricing models for partners and is designed for a variety of use cases including:
• Storage as a Service for all general-purpose Ceph storage workloads • Object storage-based Backup/Archiving
5.4.2.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Raw Storage Capacity & Dedicated & Multi-tenant Monthly & Yearly Diagnostic & Full Usable Storage Table 23. Red Hat Ceph Storage Offering Rules
5.4.2.3. Technical Requirements
To offer Red Hat Ceph Storage, the following technical requirements must be met:
• For Storage as a Service and general storage service use cases, storing any type of data (file, block, object) from any type of storage (NAS, SAN, HCI, etc) is allowed. • For Backup/Archive service use cases, storing ONLY object data (NO file, block) from backup applications (Spectrum Protect, Netbackup, Commvault, Veeam, etc) is allowed. • Must run on Red Hat certified hardware or hypervisors. • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Ceph Storage.
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
33 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.4.3. Red Hat OpenShift Container Storage
5.4.3.1. Overview
Red Hat OpenShift Container Storage is software-defined storage for containers. Engineered as the data and storage services platform for Red Hat OpenShift Container Platform, Red Hat OpenShift Container Storage helps teams develop and deploy applications quickly and efficiently across clouds.
Red Hat OpenShift Container Storage v4.2 is integrated into the latest Red Hat OpenShift Container Platform v4.2 to address platform services, application portability, and persistence challenges. Red Hat OpenShift Container Storage provides a highly scalable backend for the next generation of cloud-native applications, built on a new technology stack that includes Red Hat Ceph Storage, the Rook.io Operator, and NooBaa’s Multi-Cloud Object Gateway technology.
More information about Red Hat OpenShift Container Storage can be found here: https://www.redhat.com/en/ technologies/cloud-computing/openshift-container-storage
5.4.3.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Dedicated & Multi-Tenant Core Band Full & Diagnostic Yearly
3-Year Table 24. Red Hat OpenShift Container Storage Offering Rules
5.4.3.3. Technical Requirements
• Migrating from OCS v3 to v4 ◦ This migration requires moving from the Gluster-based technology in v3 to the Ceph-based technology in v4 ◦ Refer to the OCS product documentation for details about the migration process: https://access.redhat.com/documentation/en-us/openshift_container_platform/4.2/html/migration/index • OCS and OpenShift Container Platform interoperability ◦ Details about Red Hat OpenShift Container Storage and Red Hat OpenShift Container Platform product version compatibility can be found on the Red Hat customer portal: ▪ OCS v4.x - https://access.redhat.com/articles/4731161 ▪ OCS v3.x - https://access.redhat.com/articles/3403951 • CCSP Staffing and Training Requirements vary for OCS 3.x and 4.x
34 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.4.4. Red Hat OpenShift Container Storage for Sharing External Storage Add-on
5.4.4.1. Overview
This offering is designed for customers and partners with existing Red Hat Ceph Storage clusters and/or Red Hat OpenShift Container Storage (OCS) clusters deployed externally from Red Hat OpenShift Container Platform (OCP).
For those already using Red Hat Ceph Storage, this add-on includes the extra components available in OCS necessary to provide persistent container storage to containers running on OCP. This type of configuration enables both scaling of storage clusters independent from compute resources, and leveraging of existing Ceph clusters to support both OCP and non-OCP workloads.
For those with existing OCS clusters deployed in external mode, this add-on provides the ability to share the existing OCS cluster with additional OCP clusters.
Benefits
• Allow Red Hat Ceph Storage to support OpenShift workloads • Manage storage independent of OpenShift compute environment • Share a single storage cluster to multiple OpenShift environments or other non-OCP workloads • Leverage existing storage infrastructure
5.4.4.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Dedicated & Multi-Tenant Core Band Full & Diagnostic Yearly
3-Year Table 25. Red Hat OpenShift Container Storage for Sharing External Storage Add-on Offering Rules
5.4.4.3. Technical Requirements
The technical requirements for Red Hat OpenShift Container Storage for Sharing External Storage Add-on are essentially the same as the requirements for Red Hat OpenShift Container Storage and Red Hat Ceph Storage.
See the CCSP Staffing and Training Requirements section for more details.
35 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.5. SAP
5.5.1. Red Hat Enterprise Linux for SAP Applications
5.5.1.1. Overview
RHEL for SAP Applications is an enterprise-class solution enabling business critical SAP applications to run on Red Hat Enterprise Linux. This solution includes the entire software stack required for optimal operation of SAP applications, and delivers unparalleled performance, reliability, scalability and security for customers on both physical servers as well as virtualized systems.
CCSP partners can use RHEL for SAP Applications to create dedicated and multi-tenant offerings for their end- customers.
5.5.1.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly
Dedicated Yearly Socket-pair Full & Diagnostic
3-Year
Hourly
Multi-tenant Monthly Virtual Guest Diagnostic
Yearly Table 26. RHEL for SAP Applications Offering Rules
5.5.1.3. Technical Requirements
To offer RHEL for SAP Applications, the following technical requirements must be met:
• Must run on Red Hat certified hardware or hypervisors • Any RHEL for SAP Applications images made available in an image catalog or marketplace must be certified • The CCSP partner must maintain an active partnership with SAP • The CCSP partner must provide a supported update mechanism to their end customers i.e. RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for RHEL for SAP Applications
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
36 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.5.2. Red Hat Enterprise Linux for SAP Applications for Power
5.5.2.1. Overview
Red Hat Enterprise Linux for SAP Applications for Power is a derivative of Red Hat Enterprise Linux for SAP Applications meant to run on IBM Power Systems hardware.
CCSP partners can use Red Hat Enterprise Linux for SAP Applications for Power to create dedicated offerings for their end-customers.
5.5.2.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly
Dedicated Yearly Physical or Virtual Node Full & Diagnostic
3-Year Table 27. Red Hat Enterprise Linux for SAP Applications for Power Offering Rules
5.5.2.3. Technical Requirements
To offer Red Hat Enterprise Linux for SAP Applications for Power, the following technical requirements must be met:
• Supported on IBM Power LE hardware only • The CCSP partner must maintain an active partnership with SAP • The CCSP partner must provide a supported update mechanism to their end customers i.e. RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux for SAP Applications for Power
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
37 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.5.3. Red Hat Enterprise Linux for SAP with HA & Update Services
5.5.3.1. Overview
RHEL for SAP with High Availability and Update Services is built on Red Hat Enterprise Linux and combines the reliability, scalability, and performance of RHEL with technologies that meet the specific requirements of SAP applications, including those that run on SAP HANA.
RHEL for SAP with High Availability and Update Services is a unique offering only available in the CCSP program. Similar to Red Hat’s commercial offering - RHEL for SAP Solutions, but designed for CCSP environments, the offering includes RHEL for SAP Apps, RHEL for SAP HANA, HA, and 4 Year EUS but does not include Smart Management or Insights.
Highlights:
• High Availability to ensure the availability of business critical SAP applications • High Performance to ensure that SAP applications running on Red Hat Enterprise Linux achieve record- breaking performance across hardware platforms • Enterprise Stability by including software update services for up to four years • World-class Support backed by Red Hat and SAP to ensure quick problem resolution
The Scalable Filesystem (XFS) Add-On is now included!
CCSP partners can use RHEL for SAP with High Availability and Update Services to create dedicated and multi- tenant offerings for their end-customers.
5.5.3.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Monthly
Dedicated Yearly Socket-pair Full & Diagnostic
3-Year
Hourly
Monthly Multi-tenant Virtual Guest Full & Diagnostic Yearly
3-Year Table 28. RHEL for SAP with High Availability and Update Services Offering Rules
5.5.3.3. Technical Requirements
To offer RHEL for SAP with High Availability and Update Services, the following technical requirements must be met:
• Must run on Red Hat certified hardware or hypervisors
38 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 • The CCSP partner must maintain an active partnership with SAP • The CCSP partner must provide a supported update mechanism to their end customers i.e. RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for RHEL for SAP with High Availability and Update Services
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
39 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 5.5.4. Red Hat Enterprise Linux for SAP with HA & Update Services for Power
5.5.4.1. Overview
Red Hat Enterprise Linux for SAP with HA & Update Services for Power is a derivative of Red Hat Enterprise Linux for SAP with HA & Update Services meant to run on IBM Power Systems hardware.
CCSP partners can use Red Hat Enterprise Linux for SAP with HA & Update Services for Power to create dedicated offerings for their end-customers.
5.5.4.2. Offering Rules
Deployment Models Pricing Terms Units of Measure Support Models
Hourly
Monthly Dedicated & Multi-tenant Physical or Virtual Node Full & Diagnostic Yearly
3-Year Table 29. Red Hat Enterprise Linux for SAP with HA & Update Services for Power Offering Rules
5.5.4.3. Technical Requirements
To offer Red Hat Enterprise Linux for SAP with HA & Update Services for Power, the following technical requirements must be met:
• Supported on IBM Power LE hardware only • The CCSP partner must maintain an active partnership with SAP • The CCSP partner must provide a supported update mechanism to their end customers i.e. RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux for SAP with HA & Update Services for Power
Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners.
40 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 6. CCSP Technical and Operational Requirements
The following pages contain details about specific Certified Cloud and Service Provider program technical and operational requirements for all CCSP partners.
6.1. Hardware and Hypervisor Requirements
A CCSP partner provides a trusted destination for ISVs and enterprise IT to run their applications. As such, the CCSP partner must:
• Run on a certified hypervisor. These include: ◦ Microsoft Hyper-V ◦ Red Hat OpenStack Platform ◦ Red Hat Virtualization ◦ VMware ESXi and ESX
For current information on supported hypervisors, please visit https://access.redhat.com/certified-hypervisors
• Run on certified hardware ◦ Red Hat certified hardware can be found at http://access.redhat.com/ecosystem/search/#/category/Server
6.2. Image Certification
Certified Cloud and Service Provider partners who want to make Red Hat images available through a cloud marketplace or similar catalog, are required to certify the images with Red Hat before making them available to end-customers.
The image certification process includes a series of tests that provide CCSP and Red Hat customers assurance that they will have a consistent experience across cloud providers, their experience comes with the highest level of support, and that good security practices are available to them. Red Hat provides all of the image certification tools and processes CCSPs will need to certify their images.
6.2.1. Image Requirements and Workflow
The CCSP Certification Policy Guide describes the technical and operational certification requirements for CCSP partners who want to offer services based on Red Hat Enterprise Linux.
The CCSP Certification Workflow Guide describes the certification workflow for CCSP partners who want to offer Infrastructure-as-a-Service (IaaS) based on Red Hat Enterprise Linux.
6.2.2. When and What to Certify
CCSP partners are required to certify each type and version of hypervisor on which Red Hat Enterprise Linux guests will be present and run.
For example:
The CCSP partner is running VMware 4 and Red Hat Virtualization 3.0 and will have Red Hat Enterprise Linux 6 &
41 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 7 guests on both. Certification is required on one instance of each major Red Hat Enterprise Linux version on each hypervisor.
2 hypervisors and Red Hat Enterprise Linux 6 & 7 will require 4 image certification runs
It is also recommended that this be repeated in each isolated data center or region in the providers cloud to ensure against inconsistencies.
Re-certification of new minor versions of Red Hat Enterprise Linux is optional but new hypervisor versions that are deployed will need to be re-certified.
For example:
The CCSP partner upgrades from VMware vSphere 5.x to VMware vSphere 6.x, requiring a re-certification. This certification would be additive to the example above.
6.2.3. How to Certify
Review the CCSP image certification process documentation here - CCSP Certification Workflow Guide.
Non-standard Red Hat packages or file systems
During the certification run, non-standard Red Hat packages or file system layouts will be noted at the time of certification submission. These do not necessarily prevent certification, as Red Hat understands that all clouds are different and that additional packages or layouts may be required for proper functioning of the image in the CCSP partner’s cloud or managed service.
Certification Completion
The resulting Bugzilla tickets entered by the certification program are reviewed by a Red Hat team against the technical and operational criteria expected. Once the review is complete (typically less than 5 business days), the CCSP partner should make all certified Red Hat images available for consumption on their cloud.
As part of the certification process, the CCSP partner creates an entry in the Red Hat Certification Catalog, which is available on the Red Hat Customer Portal. The certification catalog provides Red Hat customers a way to search and discover the CCSP partner’s certified images.
6.3. Metering, Billing, and Reporting
6.3.1. Metering and Billing Requirements
CCSP partners are required to provide a system or methodology to track usage of Red Hat products according to available revenue units in the CCSP program: in general, hourly, monthly, or yearly for multi-tenant environments, and monthly or yearly for dedicated environments.
Red Hat Update Infrastructure and Red Hat Satellite Server are not metering and billing utilities. They are designed for content distribution and in the case of Red Hat Satellite, active systems management.
Red Hat CloudForms has the capability to provide metering and billing reports with customization. Please contact your Red Hat partner manager for further details on using Red Hat CloudForms for billing and metering requirements.
42 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 The following metering and billing requirements are in effect for the duration of the agreement:
1. The CCSP partner will demonstrate the ability to account for all consumption of Red Hat offerings on their cloud or managed service. 2. Metering must be consistent with the revenue units that Red Hat is offering to the CCSP partner. 3. The CCSP partner must be able to account for total consumption of every hour used by its customers and partners.
Dedicated Environment Billing
Dedicated environments are those in which the physical servers/systems, whether bare metal OS or virtualized, are used by a single end customer. Usage for such systems is on a per physical socket basis. A 'socket' is defined as the number of physical CPUs in use by the server (i.e. 2-socket server, 4-socket server, etc).
Refer to the CCSP SKU Guide for the details about the applicable billing SKUs that should be reported.
6.3.2. Reporting Requirements
1. The CCSP partner will deliver monthly reports on actual customer usage of all instance hours consumed for billing purposes. 2. For U.S. partners only that sell into the public sector market, partners must report on public sector and private sector separately (US public sector includes federal, state, local government, educational organizations, and tribal entities). 3. Total hourly consumption, total revenue, and maximum concurrent instance usage by customer must be provided by instance type and per data center region, if the provider has offerings in multiple geographic regions.
Submitting a Royalty Report
Reports must be submitted for each calendar month no later than the fifteenth day of the following month. Partner’s monthly report shall include the following information:
• Partner name, email address and physical address • Reporting Period • Total Number of Units deployed, purchased, distributed and used within the month broken down on the basis of: • End User company name • Software Subscriptions Type by Red Hat SKU • Country and state (or province) where Red Hat SKU is consumed • Software Subscription Fee (Unit Price)
Use the following format for the report’s fle name:
CCSP Royalty Report
43 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Use the following format for the email subject line:
CCSP Royalty Report
Send the report to [email protected].
If you are working with a distributor, refer to your agreement for guidelines on submitting a royalty report.
Sample Billing Report
Sample Royalty Report includes a sample billing report for CCSP partners. CCSP partners can also access the Red Hat Partner Connect for Business portal for a sample royalty report.
6.4. Content and Systems Management
A core requirement of the Red Hat CCSP program is that an end customer using Red Hat products on the CCSP partner’s service can get access to the content, updates and security patches that Red Hat delivers. Three options are available:
• Red Hat Update Infrastructure • Red Hat Satellite Server • Red Hat Customer Portal
6.4.1. Red Hat Update Infrastructure
Red Hat Update Infrastructure (RHUI) offers a highly scalable solution to manage yum repository content for Red Hat Enterprise Linux cloud instances. Based on the upstream Pulp project, RHUI allows cloud providers to locally mirror Red Hat-hosted repository content, create custom repositories with their own content, and make those repositories available to a large group of end users via a load-balanced content delivery system. Any CCSP partner who resells Red Hat products on a multi-tenant service infrastructure must use RHUI to provide updates.
Architecture
RHUI is comprised of three types of nodes:
• The Red Hat Update Appliance (RHUA) which communicates with Red Hat’s content delivery network to pull content for it’s repositories • Content delivery servers (CDS) which provide redundancy and scalability • Client nodes which pull the content from the CDS.
RHUI’s architecture provides a redundant, scalable and highly available solution for the CCSP customers to access content.
Additional Resources
RHUI Product Documentation: https://access.redhat.com/documentation/en/red-hat-update-infrastructure
44 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 6.4.2. Red Hat Satellite
Red Hat Satellite server is an easy-to-use, advanced life-cycle management platform for your Red Hat Enterprise Linux infrastructure. Providing the tools to efficiently deploy, update, monitor, and manage systems, Red Hat Satellite helps reduce repetitive and time-consuming tasks. CCSP partners offering dedicated services or hosting to end customers should use Satellite to manage updates and content delivery.
Additional Resources
For additional information, please refer to the Red Hat Satellite Product Documentation:
• Satellite 6: https://access.redhat.com/documentation/en/red-hat-satellite/ • Satellite 5: https://access.redhat.com/documentation/en/red-hat-satellite/?version=5.8
6.4.3. Red Hat Customer Portal
The Red Hat Customer Portal delivers knowledge, expertise, and guidance through a Red Hat subscription. The customer portal can also provide updates to running systems. Red Hat recommends using the customer portal for updates to the infrastructure products offered in the CCSP program, including Red Hat OpenStack Platform, Red Hat Cloud Infrastructure, Red Hat OpenShift Container Platform, and Red Hat CloudForms.
The CCSP partner must use Red Hat Subscription Manager to register systems to the customer portal.
Red Hat Customer Feature RHUI Red Hat Satellite Portal
Delivers Patches & Yes Yes Yes Updates
Product Support RHEL only All products All except RHEL
per socket and per instance Cost Model no cost no cost models
x509 cert installed with VM Register with Satellite Register with Customer Client Entitlement template server Portal Table 30. CCSP Content Delivery Feature Comparison
6.4.4. Global Professional Services engagement for content and systems management
Red Hat provides professional services that enable CCSP partners to quickly implement content management and assist the CCSP partner in certifying images. Professional services are recommended if the partner is limited in technical staff availability, or new to any of the content management technologies described above.
Professional services include
• Services to assist the CCSP partner with installation and configuration of RHUI. The service engagement for RHUI enables the CCSP partner to install and configure RHUI, and prepares for certification of a Red Hat Enterprise Linux image. • Services to assist the CCSP partners with the installation and configuration of Red Hat Satellite Server in the
45 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 CCSP partner’s environment.
6.5. Errata Notification
A CCSP partner is responsible for ensuring that its customers are aware of important errata and updates. This is typically handled by pass-through from the CCSP partner to the customer. CCSP partners should review Red Hat’s policies on security notification and advisories and appropriately subscribe to the indicated security notification distributions.
Typical mechanisms for customer notification can include email, RSS & message boards, or a provider-hosted web dashboard.
Security notifications and advisories can be found online at at https://access.redhat.com/security/updates/advisory.
Red Hat Satellite may also be used for notification of errata and for system remediation. Additional instructions can be found in the Satellite Product Documentation at https://access.redhat.com/documentation/en-us/ red_hat_satellite/6.3/html/errata_management_guide/
6.6. Partner Support, Staffing, and Training Requirements
The following sections include information about the support, staffing, and training requirements for all CCSP partners.
6.6.1. CCSP Support Overview
All CCSP partners must meet the following requirements in providing enterprise support, regardless of the support level. Additional support qualifications may be required by Red Hat, based on a product’s technical requirements and the partner’s level of expertise.
• Maintain a Red Hat certified cloud infrastructure on a Red Hat certified hypervisor and Red Hat certified hardware, listed on the Red Hat Customer Portal: https://access.redhat.com/certifications. • Manage all communications and interactions with end customers. • Adopt quality control mechanisms that capture case metrics and measure customer satisfaction. • Grant Red Hat access to the partner’s cloud service for reproducing end user issues. • Provide qualified and designated staff available to troubleshoot issues being worked.
6.6.2. CCSP End Customer Support
For end-customer software subscriptions, Red Hat will provide the CCSP partner with either Full or Diagnostic support as defined below. Regardless of the level of support services, the CCSP partner is responsible for:
• Validating the existence of an active software subscription. • All communications and interactions with end customers including, but not limited to, issue resolution and workarounds where possible. • Providing notifications to its end customers about security alerts and required patches. • Providing a means to update Red Hat products.
46 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 6.6.3. Red Hat Support
Red Hat Support provides CCSP partners assistance in resolving end customer issues. With the exception of Cloud Access customers, the CCSP partner is always the primary contact to the end-customer.
Benefits of Red Hat Support:
• Support at the technical level, based on the CCSP partner’s requirements • Up to 24x7x365 availability • Access to Red Hat expertise and knowledge resources • Partner-specific ticket handling
Engaging Red Hat Support
Refer to the Red Hat Support Quick Reference Guide for all support guidelines, process flow, and contact points.
Severity level definitions can be found at http://access.redhat.com/support/policy/severity
SLA descriptions can be found at http://access.redhat.com/support/offerings/production/sla
Escalation Procedures
To escalate a support case to Red Hat support management, a CCSP partner should follow the escalation procedure which is documented at http://access.redhat.com/support/policy/mgt_escalation
6.6.4. Multi-vendor Support with TSANet*
In order to participate in the Red Hat Cloud Access program, a CCSP partner must join the Technical Support Alliance Network (TSANet). TSANet is a third party, not-for-profit member alliance of global IT vendors that provides the legal and operational framework to enable multi-vendor collaborative support between members. Red Hat maintains membership in TSANet for situations when it is necessary to engage other vendors on mutual customer support issues.
Red Hat has established a collaborative group through TSANet to facilitate 1:1 engagement with Red Hat Global Support Services. This allows us to establish bi-directional support processes, providing a common platform for both CCSP partner and Red Hat support teams to engage on joint customer issues. It also simplifies the administration and maintenance of the points of contact and process details for both sides.
More details about Red Hat partner participation including how to get started, can be found at https://redhatconnect.connect.tsanet.org/#/
6.6.5. Proactive and Personalized Support
CCSP partners may purchase a Technical Account Manager (TAM) subscription for a more proactive and personalized support relationship with Red Hat. Speak with your Red Hat CCSP partner manager if you wish to purchase a TAM service. More details on the TAM service can be found at http://access.redhat.com/support/ offerings/tam
47 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 6.6.6. Useful Support Links
If you want to… Use this link…
Open a case via the Red Hat Customer http://access.redhat.com/support/cases/#/case/new Portal
Open a case via the phone http://access.redhat.com/support/contact/technicalSupport
Learn about support severity levels http://access.redhat.com/support/policy/severity
Learn about production support http://access.redhat.com/support/offerings/production
Learn about production support scope of http://access.redhat.com/support/offerings/production/soc coverage
Learn about production support service level http://access.redhat.com/support/offerings/production/sla agreements (SLAs)
Learn about the Red Hat Technical Account http://access.redhat.com/support/offerings/tam Manager (TAM) service
Table 31. Support Quick Reference
6.6.7. CCSP Support Models
CCSP partners are offered either the Full or Diagnostic support models. The support models have different eligibility requirements based on the specific Red Hat product that is being resold. The support models may include support staff certification requirements, as well as a minimum number of support staff required.
Full Support
The CCSP partner will offer support in the local language, and will sufficiently document the issue and research any known or similar issues. No formal Red Hat training or certification is required.
Diagnostic Support
The CCSP partner will offer support in the local language, and sufficiently document the issue and research any known or similar issues. The CCSP partner will also maintain certified personnel as described in the CCSP Staffing and Training Requirements section below. The partner’s certified personnel will serve as support contacts for Red Hat during issue escalation.
48 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Support Model Partner Support Responsibilities Red Hat Support Responsibilities
• End user point of contact • Installation • Document the issue • Usage • Research any known or similar issues • Configuration • Can escalate to Red Hat at any point • Diagnosis Full Support • Bug reports (dependent on product life cycle) • Bug fixes • Red Hat Extras channel
• End user point of contact • Diagnosis • Document the issue • Bug reports (dependent on product life cycle) • Research any known or similar issues • Bug fixes Diagnostic Support • Installation • Red Hat Extras channel • Usage • Configuration
Table 32. CCSP Support Model Summary
6.6.8. CCSP Staffing and Training Requirements
49 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Partner Support Staff and Infrastructure Professional Product Model Training Certification Services
Full None None
Red Hat Enterprise Linux 2 Red Hat Certified Diagnostic None Engineers (RHCE)
Red Hat Enterprise Linux for Full None None IBM System Z and LinuxOne 2 Red Hat Certified with Comprehensive Add-Ons Diagnostic Must run on Red None Engineers (RHCE) Hat certified Full None hardware or None Red Hat Enterprise Linux for hypervisor 2 Red Hat Certified SAP Applications Diagnostic None Engineers (RHCE) AND Full None None Red Hat Enterprise Linux for 2 Red Hat Certified SAP Applications for Power Diagnostic Partner must certify None Engineers (RHCE) images listed in Full None their marketplace None Red Hat Enterprise Linux for or catalog SAP with HA & Update 2 Red Hat Certified Services Diagnostic None Engineers (RHCE)
Red Hat Enterprise Linux for Full None None SAP with HA & Update 2 Red Hat Certified Services for Power Diagnostic None Engineers (RHCE)
Red Hat JBoss Red Hat Middleware Full None None enablement service
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Full None
2 Red Hat Certified Engineers (RHCE)
Red Hat JBoss And enablement Must run on a Red service, if offering Red Hat OpenShift Container 2 Red Hat Certified Hat certified Red Hat Platform Specialists in hardware or Middleware as part OpenShift hypervisor Diagnostic of the OpenShift Administration service For support troubleshooting content: OpenShift Support Partner Technical Learning Path
2 Red Hat Certified Engineers (RHCE)
And Red Hat OpenStack Platform Diagnostic None None 2 Red Hat Certified System Administrator in Red Hat OpenStack
Full None None None
2 Red Hat Certified Engineers (RHCE)
Red Hat Virtualization And Diagnostic None None 2 Red Hat Certified Specialist in Virtualization
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Full None
2 Red Hat Certified Engineers (RHCE)
And Must run on a Red Red Hat OpenShift Container 2 Red Hat Certified Hat certified None Storage v3.x Specialist in hardware or Diagnostic OpenShift hypervisor Administration
And
2 Red Hat OpenShift Storage 3 Implementation
Full None
2 Red Hat Certified Engineers (RHCE)
2 Red Hat Certified Must run on a Red Red Hat OpenShift Container Specialist in Hat certified None Storage v4.x OpenShift hardware or Diagnostic Administration hypervisor
And
2 OpenShift Container Storage Troubleshooting
2 Red Hat Certified Engineers (RHCE) Must run on a Red And Hat certified Red Hat Gluster Storage Diagnostic None hardware or 2 Red Hat Certified hypervisor Specialist in Gluster Storage Administration
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2 Red Hat Certified Engineers (RHCE) Must run on a Red And Hat certified Red Hat Ceph Storage Diagnostic None hardware or 2 Red Hat Certified hypervisor Specialist in Ceph Storage Administration
No training/staffing requirements Must run on a Red Hat certified Red Hat Ansible Full Recommended: None hardware or Red Hat Ansible hypervisor Tower Implementation
Red Hat 3scale API Full None None None Management Table 33. Support Staffing and Training Requirements
More information about the Red Hat training and certifications can be found here Red Hat Training Courses
More information about the Red Hat Online Partner Enablement Network (OPEN) training available to CCSP partners can be found here Red Hat OPEN Course Catalog
53 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 7. Cloud Access
7.1. Cloud Access Overview
Red Hat Cloud Access is a feature of certain Red Hat subscriptions that allows a Red Hat customer to move their eligible product subscription(s) from their datacenter to a participating CCSP partner’s environment.
From the customer’s perspective, Cloud Access enables open, hybrid cloud environments and the flexibility of using Red Hat products where they need them, in the datacenter or on a certified public cloud.
Customer Benefits
• No cost, no new contracts to sign • Maintain their direct sales and support relationship with Red Hat • Provides flexibility & choice for how/where they want to use their Red Hat subscriptions • Single management/update architecture via Red Hat Satellite or RHSM • Available for the life of the subscription, to use any time • Potential cost savings vs. long-term on-demand consumption
7.2. Partner Eligibility
All CCSP partners are eligible to participate in Red Hat Cloud Access provided they meet the following requirements:
• Agree to the Red Hat Cloud Access terms and conditions and have been approved to offer Red Hat Cloud Access as part of the CCSP agreement with Red Hat. • Have a documented tool or process for customers to import their own virtual images or otherwise install Red Hat products on their cloud or service. • Understand the purpose and value of Red Hat Cloud Access and be able to describe and position it correctly to their end-customers. • Participate in TSANet to facilitate joint, multi-vendor resolution of customer issues.
54 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 7.3. Customer Enablement
One of the primary requirements for CCSP partner participation in the Red Hat Cloud Access program is to provide a tool or process that end customers can use to import their virtual machine (VM) images in to the CCSP’s cloud environment. The tool should be easy to use and supported on the latest Red Hat Enterprise Linux platforms and certified hypervisors. ex. AWS EC2 Image Import using CLI tool
aws ec2 import-image --description "RHEL 7.3 VM" --disk-containers file://yourfile.json
The CCSP is also required to provide support for the import tool to their end customers and to provide clear documentation on the installation and use of the tool. For example, here is the AWS EC2 Image Import CLI Documentation that customers can use to learn how to import their own virtual images into the AWS cloud.
These basic requirements must be met before the CCSP can be enabled for Cloud Access general availability.
7.4. Customer Registration Form
Once a CCSP partner has completed all requirements, Red Hat adds the CCSP partner to a registration page so that end customers are able to select its cloud or managed service for Cloud Access enablement.
The Cloud Access registration form includes information on Red Hat products eligible to move to the CCSP’s cloud or managed service. Customers can choose to move their subscription(s) to any eligible CCSP, and the Red Hat product availability is based upon the customer’s subscription information in their Red Hat account.
See the Cloud Access customer registration form for more details.
7.5. Cloud Access Reporting
In order for Red Hat to determine the end customer’s compliance with subscription terms, the CCSP partner must provide Red Hat a report on any Red Hat customer that moves a subscription to its cloud or managed service. The report must be submitted monthly in arrears and contain the following information:
• company name • end customer email address • image or product imported • quantity of VMs or dedicated sockets used by the customer
55 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Appendix A: CCSP Terms and Definitions
This table contains important terms and definitions related to the CCSP program.
Term Definition
Business Terms
Multi-tenant Multi-tenant offerings are designed for CCSP end-customer offerings that have software isolation of customer apps and data but the infrastructure used to host the offering is shared between multiple customers. Multi-tenant offerings are typically measured by virtual elements like Virtual Guests rather than physical elements like sockets or socket-pairs.
Dedicated Dedicated offerings are designed for CCSP end-customer offerings that have servers dedicated to a single customer, where the hardware is not shared with other customers. Hypervisors dedicated to a single customer can fall in this category. Dedicated offerings are typically measured by sockets or socket- pairs.
Partner Service A partner service is an offering that the partner implements at an end user location with the following additional terms: (a) only Dedicated System End User Software Subscriptions and pricing are eligible for this type of Partner Service; (b) Partner is responsible for the procurement of all associated hardware and all other obligations associated with implementing the Partner Service; and (c) the End User Software Subscriptions may only be resold by the partner to its end users and not to the end user’s customers or partners unless those entities have their own Partner Service onsite installation.
Sell-to Sell-to is a CCSP business model where the CCSP partner uses Red Hat software to build, run, and/or manage offerings for their end customers.
Sell-through Sell-through is a CCSP business model where the CCSP partner makes Red Hat software available to their end customers.
Software Software is the Red Hat-branded software made available under the CCSP program, including all updates, that are delivered by Red Hat, in either binary or source code form or recompiled from source files that are obtained from Red Hat.
CCSP program subscriptions CCSP program subscriptions are entitlements to software subscriptions for the partner to implement an update service in the Partner Service and provide access to Red Hat software that allows a partner to create images for end user(s) software subscriptions.
56 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Term Definition
End user software End user software subscriptions are subscriptions consumed by the end users subscriptions in the Partner Service.
Updates An update is software that can include software fixes, updates, upgrades, additions, corrections, modifications, and security advisories delivered by Red Hat when and if available.
Software maintenance Software maintenance is the delivery of software updates.
Errata Red Hat errata are package updates, bug fixes, and security patches for Red Hat products that have been tested and approved by Red Hat.
Technical Terms
Socket A socket is a physical connection that contains a central processing unit or other integrated circuit that executes instructions provided by the software.
Socket-pair A socket-pair is two (2) sockets on a physical system.
Core A core is a physical processing core located in a CPU or a virtual processing core within a virtual machine or supporting a container. In each case, a core contains or executes the software running for production purposes.
Core Band A group of processing cores, i.e. 2,4,16 or 64.
Virtual CPU (vCPU) A physical (x86) processor, in whole or in part, which is assigned to a virtual machine or container.
Virtual Processor (VP) A physical IBM Power Systems processor, in whole or in part, which is assigned to an LPAR and presented to the operating systems as a Virtual Processor.
Simultaneous Multithreading The ability of IBM Power Systems servers to enable a single physical processor (SMT) core to simultaneously dispatch instructions from more than one hardware thread context. With SMT, each processor core can present multiple hardware threads allowing more instructions to run at the same time.
Hyper-threading (HT) Intel’s proprietary implementation of Simultaneous Multithreading technology.
57 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Term Definition
System A system is a physical or virtual system on which a user installs or execute all or a portion of the software. It includes, without limitation, a server, work station, laptop, virtual machine, container, blade, node, partition, appliance or engine, as applicable.
Virtual Machine/Guest/Node A virtual machine/guest/node is an instance of the software that is executed or installed on a system that is a virtual machine or container.
Physical Node A physical system which contains or executes all or a portion of the Software including, without limitation, a server, work station, laptop, blade or other physical system, as applicable.
Managed Node A Node managed by the Software. “Node” means a Virtual Node, Physical Node or other instance of software.
Usable Storage Capacity A measure of storage capacity equal to all storage space available after Data Protection schemes such as Replication or Erasure Coding.
Raw Storage Capacity A measure of storage capacity equal to all physical storage visible and managed by Red Hat Storage.
External Mode When an Red Hat OpenShift Container Storage cluster is separate from the Red Hat OpenShift Container Platform cluster where storage consuming applications are running.
Table 34. CCSP Terms and Definitions
58 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 Appendix B: Sample Royalty Report
Sample CCSP Royalty Report
59 of 60 Red Hat CCSP Program - Confidential NDA Only v1.32 About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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All other trademarks referenced herein are the property of their respective owners.
The information contained herein is subject to change without notice. Red Hat, Inc. shall not be liable for technical or editorial errors or omissions contained herein.
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